McDonald's in Manchester

Took 20 minutes for 2 burgers a drink and some fries

Forgot my chips and didn’t get any extras for the inconvenience 👎

I recently had a disappointing experience at this McDonald on October 25th at around 2:30pm. As a wheelchair user accompanied by my medical assistance dog, I was refused entry at first, despite presenting my dog’s Medical Assistant identification card which was on its neck and my chest. The staff member at the door stated that only guide dogs for the blind were allowed inside. It was disheartening, as I don’t understand how one could judge my eyesight or the validity of my needs. After requesting to speak with a manager, I was met with two understanding and professional managers who welcomed me in, with the condition that I keep my dog on my lap. Luckily, I was prepared to do that since I was in my wheelchair. However, it raised concerns for me about how medical assistance dogs whose jobs require them to alert and move freely. This incident has bothered me for days. Navigating daily life can already be challenging for people like me who are living with pain and illness. Instances like this don't just add unnecessary difficulty. While I appreciate that the managers prompt and positive response, the staff who refused my entry rolled her eyes, which was hurtful as if I shouldn't be there / be sick. I believe that compassion, common sense, and proper staff training are crucial in these environments. This community McDonald's generally has a friendly atmosphere, and the staff usually greet customers with smiles, which is why I have to stress that I hope better training is implemented to avoid situations like the one I experienced. I wouldn't want anyone else to go through what I did, especially those who are struggling with their own challenges. Thank you for listening to my concerns. If it helps, below is a summary of the relevant laws in UK for reference: In the UK, the Equality Act 2010 and the Disability Discrimination Act 1995 (Northern Ireland) protect the rights of people with disabilities and their assistance dogs. This law states that it is illegal to discriminate against disabled people or refuse them access to services because they have an assistance dog. This includes: Refusing access It is illegal to refuse access to a disabled person with an assistance dog, except in exceptional circumstances. Making reasonable adjustments Service providers must make reasonable adjustments to allow access for assistance dogs. This includes amending "no dogs" or "no pets" policies. Treating people equally It is illegal to treat disabled people less favorably than others because they have an assistance dog. Not every person with an assistance dog has a visible disability.

Worst McDonald’s I’ve been in! Ordered the new McRib, what arrived was something that had been clearly microwaved accompanied with Luke warm chips! This was delivered by a girl who clearly didn’t want to work there! This is the problem with franchising!!

Staff standing around at tills had to asked were my food was

The service and patience was amazing.

Waited over 20 minutes in the drive through for a sprite.

Very disappointed as we had to return food cold when given replacement half a slice of cheese and still not melted properly

Standard breakfast drive through visit. Quick and friendly service. Food was hot and tasty. Exactly what you expect really

This McDonald's is the most disgusting and dirty food place I have ever been. In my entire life, I come to McDonald's from Sea cadets to use the toilet, and it was the worst experience of my life, so please, I would warn everyone never ever ever ever go there it for your own good this food chain should be sued for not cleaning up the place.

Why?? why is a classic Mcdonald’s burger made WRONG? Since when do Big Macs not have cheese or pickle on them?!?

Cold food, dirty place, half of our order was forgotten but we appreciate classic music

A very busy McDonald's but we've always been able to find somewhere to sit and service is pretty quick. The car park is very busy with drivers coming and going particularly delivery drivers. It's a handy spot for us to use whilst charging our car up at the parking centre next door. Most people seem to tidy up after themselves but staff clean up as soon as they get chance.

Extremely slow service for fast food

The food was not good. The chips were not cooked properly and the food was cold.

My order was ready only when I was reminded about that. Fries wasn't tasty

Filthy, waited about 30mins for a food order whilst all of Manchester goes through the drive through after. Staff also rude and distant

Ok I had the worst experience here, they kept us outside in the rain and told us TO WAIT, IVE HAD ENOUGHH ENOUGHHHH I WILL NEVER EVER EVER COME BACK HERE AGAIN

Unhappy with the service, waited 30 min for a fillet fish meal please improve..

The wait was really long for 3 meals as there is a tonne of deliveries to cater for. But was lovely to see the staff caring for a stray cat.

Don't like the idea of cold cooked chips had to park up and wait for order staff more interested in delivery drivers than driver through after 20 mins brought order to car it was wrong we had to go in shop to get order corrected can see them losing customers with this behaviour.

Nowhere to park. Ate food in the car

Yet again my order was wrong I don’t understand how you can have the receipt in front of you and still get it wrong and seriously what’s the deal with the dips I paid for a garlic dip and asked for bbq aswell and still didn’t get them maybe someone needs to train the staff here on how to pick up a dip and put it in a bag

I love the 3 for 1 pound fantastic deal

Fast efficient service despite the busy day and v good coffee.

I dont know why I do it. McDonalds is one of those places the kids always want to go to but the food is not the best, so OK for occassional treat

We ordered mscdonalds and had oitdelivered but all are order didn't arrive so we've had enough of debdale park maccys

Food thrown together and needed to be put together correctly

I would never recommend this branch, on Saturday afternoon we went with my family to eat and suddenly without any reason a woman in gray who does the cleaning came to insult us telling us that she does not accept poor people, she made my 10 year old daughter cry and ruined her food, we spoke with the manager, the woman went to hide and he said that they would speak to us today Monday to give us a resolution and they never did, we will not go here again, I would not recommend this branch of McDonald's, I do not know how they have people like that, as a customer you pay and you have rights like any other person, we did not go to ask for a gift.😡😡😡😡😡😡😡

Excellent, staff organised and efficient . Staff cleaning well maintained excellent food and service. You are a credit to your manager .

Have you noticed that reviewers that leave 5 stars, don't actually write any comments...? And if you look at other reviews they've posted they are generally also all 5 stars.... Odd or are they just easy to please? Far too many delivery drivers from Uber and Just eat etc. No longer 'fast food'. McDonald's really need to think about having separate locations for this business otherwise normal customers aren't going to bother. Waited nearly half an hour last night and the drive through was around the building. It is completely beyond me why people spend significant amounts of money for such a poor experience. There is so much choice elsewhere.

Food spot on. , stuff was lovely

There was a funny smell near the counter when I went to pick up my food. Smelt like sour milk. The food was very cold. The toilets were disgusting and had tissue with blood on, on the floor. I wouldn't recommend this McDonald's.

Forth time delivery short of food ordered. Had to drive to get main meal. Staff pleasant but really need to check orders

On the evening of 25/7/24, whilst very quiet and well staffed, there were tables strewn with food and rubbish. The floor was also littered with food and rubbish This was throughout the restaurant. Interestingly, I noticed 2 people taking photos of what I had also noticed. The bins weren’t emptied, there was no room for us to put our rubbish in. We reported this, the manager didn’t seem fazed and nothing was done. Whoever runs this franchise, doesn’t give a toss. That’s clear by the state of the floors, thick with grime. Appallingly filthy!

Really bad. Took ages to get couple of mayo. Chicken burgers, to wait half an hour, there are pubs near by.. pathetic

we were politely sitting in mcdonald’s and we got aggressively told to get out as we were under the age of 18 this made me feel rather uncomfortable and i’m perplexed as to how we were causing any sort of anti social behaveours as a result i would like all stores to be reviews and obliged to let teenagers be in there macdonalds

Bad quality food, terrible and rude staff. Really dirty and disgusting. Never having a clean table to actually eat inside. They mess up the orders multiple times. And a lot of items missing!

Sat waiting for a collect order for 10 minutes whilst 4 lots of cars complete thier orders at the drive through. Went in to get it and said they still hadn't been made yet the app said order complete. Got to the car and it was Luke warm.

Ordered my baby a fish finger happy meal waited 15 mins in the drive through once I got home (which is 2 mins away) realised the chips and fish fingers were rock hard and to top it off they forgot the toy in the happy meal! Really annoyed me as my baby was looking forward to his meal, staff were very chatty between each other laughing away while they was customers waiting behind me in the drive through to be served, and also the ice cream machine also never works here every time I come day or night it’s never working. WORST maccies in Manchester I live in Gorton and I will not be coming to this one again I rather drive the extra 10 mins to the Ardwick one much more better service and the food is always fresh and staff are always friendly.

I asked for a grilled chicken wrap because I could have the coated one. There were two small pieces of chicken that had signs of the coating had been removed, so it wasn't grilled chicken It was very busy so I didn't inform the staff. I shall not be having it again, not worth the price.

Standard brain dead service as usual. Check you food order before leaving the drive because I guarantee these thickos will forget something

It's maccy D's it is what it is

absolutely awful, every order i’ve had delivered without fail has been wrong. More often than not I will be missing a certain item of food i’ve PAID for in my order, or specific food instructions are failed to be followed. I’d also like to specify that i never have these issues at any other mcdonald’s restraunt and i’m confident that the gorton franchise needs to do better, ESPECIALLY for paying customers.

McDonald's is a rip off get some rustlers burgers in job done

I came here after a long trip with family we wanted to eat McDonald's. When I entered, I was shocked at how dirty the place was, the employees didn't care about the dirty tables and seats .there was no clean tables where you can sit and eat food. Then I ordered again burger because kid asking me about this, when I saw they drop roll and then clean I was really shocked. They put everything like pickled onion cheese on burger without gloves this is joke??? They should using gloves, manager of this restaurant said to me they don’t need use gloves, how possible? I read in mc Donald’s rules about cleaning hands and gloves. So maybe tell me what’s mean? „ A system of colour-coded gloves is used to avoid bare hand contact with raw foods and to handle some ready-to-eat food items.” So they need to use gloves!!! Don’t say to me you don’t need because of the rules is like this. Rules is different. I think manager need to have training of this how to use gloves and when. I am not happy with this place.. really

Disgusting how dirty this place is

Says open 24 hours but in true form it was shut yet again don't know why say you are 24 hrs when you are not

Filthiest McDonald's iv ever been in. Never a clean table in there. All the other McDonald's are very nice and clean. I ordered on the app for me and my son,we got food and 2 ice mcflurry's when the order when through I went up to the counter to ask a woman not to do the ice creams with the order as they'll melt. She said yes that's fine, when your ready come up and let me no. Then another woman brings our food with the ice cream I told her that's id asked for them not to do them with the food, she's like you don't want them very rude I explained that I didn't want them melting as it will take my son around 30 minutes to eat his happy meal, she then took them. But when I went up after we finished the same woman picked up the same 2 ice-creams off the side where they had been the whole time. I had to tell her I wanted fresh ones as I did say before.

Apparently when you order a cheeseburger, meat is extra.

sat in drive thru for 15 minutes at 2am. Just send the issue car round to park up.

It's one of the worst McDonalds it gets to busy the cleaner was mopping the floors and it was really slippery neliy feel over had to wait for ages to get my food

The staff are usually polite and we love the plant burger. However, there is never a clean table and the floor is filthy (also have to clean toilet myself). It's a shame because that's all that let's it down. The location/parking is great as it's next to a park.

It was a good experience. Even though crowded, the staffs were efficient and tried to attend to everyone as fast as they could.

I witnessed a man devour 3 big macs in less than 4 minutes. I can't say more than that. Actually, I had a cappuccino during the witnessing of said event.

Did what a McDonald's should and polite

Very dirty McDonald unprofessional staff don’t eat here kitchen is very dirty

Food hot and tasty, decided to eat in but the venue was filthy with dirty tables and floor and when asked member of staff to wipe our table she said it was already clean! Ordered on the touch screen which gave no receipt and most of the desserts were ‘unavailable ‘

This is the dirtiest McDonalds I have ever been too. The trash cans were so full that customers had to leave the trash outside the bins and all over the tables. Although the store was not busy at the time, nobody there seemed interested in trying to clean any of this up.

Awful Disgusting Most dirty McDonald's I've ever seen.🤢🤮

Hot chocolate order was like dishwater, again it was a three quarter cup full. Saw one member of staff pick a nostril and carry on preparing a burger

How hard is it to get a simple small order wrong.

Nice place to eat next to Debdale Park. Highly recommended.

You 're not a 5 ***** restaurant, this is why only 4 ****. Everything was allright but Cheesburger 'n the Meal could be more nice

Yet another order on Uber Eats which wasn’t correct. How hard is it to read an order and check it’s completed before you send it out? The contents are listed on the bag! I won’t bother again. Useless.

Horrible place. Really slow service. Packed with customers just waiting for food. No one cleaning. Floor and tables covered in rubbish. Depressing atmosphere Bins overflowing. Only went cos Sandy Lane is closed.

Careless, very inconsistent management doesn’t seem to care food is given without toppings it’s all a bit mad at the Debdale establishment. 2 stars though can’t give it a 1 since it is a McDonald’s

Dirty tables and floors. Toilets absolutely disgusting, dread to think what was in the sink it looked and smelled revolting - someone did ask them to get a cleaner but no one appeared. Don't think the place had been cleaned all day, bins overflowing

Bad workers really dirty rude to kids wouldnt let my kids go in but they let other kids 1 star 😡😡😡😡😡😡

Well how would you explain this mc Donald's. I can tell you how a poor excuse for one. Every time I go to this store its a joke. Food is sub par (cold chip,foods a mess) Service ? You would have to have a service to rate it. Cleanliness? Hit and miss at best. Not to point fingers but but get some staff that actually clean instead of standing there scared of a cloth and mop. Before people say why do I go there its because my kids like it and its next to the park. All in all poor service.

Breakfast is done better than lunch here

Wont let me or my friends eat in even when it’s badly raining for no reason

Prices need to be looked at twice the price of last year

Awful waiting times, 25 minutes for a happy meal, two weeks running of being understaffed. Food still came out cold and fries half empty.

Can't go wrong here, staff are great.

Ordered to be delivered as the drive through normally takes ages and didn’t receive full order. They put the sauce in for halloumi fries but not the halloumi fries! The rest of the food was cold and we literally live in walking distance so not gone cold in transit.

Always love a maccys breakfast. But can't comment on out else as I have NEVER had a burger from maccys 👍👍👍

I ordered a brownie and 20 piece chicken mcnuggets and a chocolate milkshake and it was delicious

Personally I think this is the best McDonald's around as food always fresh and no waiting around either.👌

Ordered food for delivery multiple times and they miss off several things everytime, don’t know why I’ve bothered ordering time and again.

Food was hot and delicious every thing U ask for in a macies xx

No happy meal in bag! When rang back delivery bike guy who couldn’t even find our house had to run about easte to find him! Said for us to ring McDonalds an find where it was absolute piss take

I came to McDonald's to order 1 veggie meal and 1 fish o filet I came home from work to eat it. I came to a chicken burger instead of a veggie burger!! Disgusting!! I can't eat a chicken burger as I'm a Muslim my money has gone to waste!! When you are very busy please look at your orders!! Never again I will order from you again!!

Clean and quick with plenty of parking and electric vehicle charging points.

We came to the McDonald's while our car was charging. Its very convenient and you can't go wrong with McDonald's

Ordered 3 fish fingers happy meal at night and when the manager came to me she was i a rude tone speaking to me and when i opened the package to eat i was suprised that there was a frozen fish finger still in there i am disgusted.

Unfortunately, the soda tasted like metal, better have that tap checked! Not very safe or healthy :)

Service was fast and easy as expected. Food wasn't great and there was a lack of atmosphere, albeit I was in the drive thru

Food was actually really good and looked like the pic but nuggets where cold but they replaced it straight away. Staff seemed average not happy but not sad

Standard McDonald’s warm food service was average at best

Chips are sometimes cold but is a nice McDonald’s and fast

Had a problem with one of the items in my order, and it's normally extremely difficult for me to speak up about problems like this. However, when I went to the counter and mentioned the problem, the lady (I'm assuming the manager on shift, her name was Isabelle) was really sweet about it and understanding and sorted the problem super quickly. Thank you for making it a comfortable experience for me Isabelle!

Standard McDonalds really. Quick & easy

If you need a McDonalds Delivery, order from another restaurant. It may take longer but at least you'll have everything. This location is so poorly run it is incapable of completing an entire delivery order. In the last 6 months I have had to call/tweet Just Eat/Uber Eats/McDonalds help for almost every order. No exaggeration. It's not even little items, I'll be missing half the order and it always seems to be the part of the order that is on the right hand side of the delivery receipt - whatever the issue is there I don't know. I hate to complain but there is no improvement, and I'm often paying more for worse service.

Great food as usual and good service

Food was great although I had to wait for my drink as the syrup/flavouring needed to be changed.

Chips not very warm coffee just warm hat to change them both

I have been to this Mcdonalds many of times over the years and recently I have been rejected entering as I am underage however I am willing to buy their food and spend my own money. And I am repulsed by the staff as they assume all kids and teenagers will start creating a mess and chaos And in reality all I want is their mediocre food and a place to sit and get warm when it is cold. Some of the staff are nice however the women by the door always eating the food that I could have ordered is rude and to quick to judge and automatically creates an argument when I ask why I am not allowed to sit inside.

Went in and had quite a big order. The first bag was rather large so trusted the staff and drove home with my order. I was missing litterally half my order and the dietary requests on the food had not been followed (luckily this was more of a preference but imagine i actually had an intolerance). Went back and had the food rectified but not without having to check again to see they got it wrong again and still missed items. Absolute lack of any care or attention and honestly just a poor attitude from staff, not a single apology or offer to rectify the issue even though I just had to drive back to get half my order sorted.

This must surely be the slowest McD's around. Don't have breakfast ready in the morning. Meant to be fast food, I can assure you it's anything but fast.