Mcdonald's Restaurants in Castle Point

This is a recurring pattern, but the sauces were left off the order. It happens far too regularly, not sure if it’s laziness of staff or corporate sneakiness to save money on providing a minor item that most customers will let slide.

I ordered at 11:50 which meant delivery time was 12:10. The food then arrived at 1:20. Need to update your delivery times if it’s going to take over an hour. My kids were hungry and had to make them lunch so theirs went to waste!!

Food cold, chips limp, all of it had to be reheated in microwave, stated would be ready in 25 mins took over hour to get to us

Mcmuffins were freezing cold and non edible!!!!! Cheese bread was MISSING!

Food was cold. Ordered a Big Tasty Meal got a Big Mac Meal instead. No straws for the drinks. Took over an hour to be delivered. Don’t call that fast food.

Food arrived cold. Salad wasn’t even edible at all cucumber tasted vile,

delivery time kept increasing could of been longer

Pre ordered for 8.20, didn’t arrive until 8.35. Items missing also - no mini hash brown box.

The food looked like the bag had been sat on. The burgers were squashed and cold.

It was a lovely meal and the delivery driver was very nice.

Phone was so called it was unedible all just eat done was refund £6, order came to over £30 and is in the bin

food was freezing cold! luckily used air fryer to re-heat

Food cold. Only certain things can be reheated. No dips given at all.

Great service from delivery driver

Order was missing the dips for the chicken selects! And no straws provided!

Totally wrong order delivered always something missing or incorrect and this time it was the entire order

Guy turned up with the food had no bag round the food so it was all cold by the time he got here the nuggets were just about warm and it was late

No straws no chicken nuggets no sauce that was ordered driver was very nice

Chips were Luke warm and ordered and paid for a garlic dip but it didn't arrive again as we often often order dips but don't always receive them.

Something odd has happened . . . . . I received everything I ordered 🤔. What is going on??

Me and my partner ordered from you on the 6/12/24 and we were missing 2 items, tried calling the number of the McDonald’s but no answer just kept ringing, will be ordering from Uber Eats from now on

you forgot something my do where is it at

Had the complete wrong food delivered and was stone cold anyway. paid out over £30 for McDonald's and just eat offered a £19 refund!! phoned McDonald's and the girl on the phone was totally rude and unhelpful, all she could say was to contact just eat. She finally apologised right at the end of the conversation after constantly talking over me, she wouldn't offer any help or any of the correct food we had ordered. NEVER ORDER FROM THIS MCDONALD'S!!

Food was stone cold !!! Dip missing again and straws !! How hard is it to read the order that was placed !!!!

Waited an hour for barely warm food. Order time kept getting delayed

Delivery was on time but had 3 items missing , Mac Donald’s are going down hill

My order arrived with one burger and nothing else . Still awaiting response and a refund

missing items from the family bundle!

Freezing cold food and missed an item as usual

My order was delivered and there was no chips on it and when I called the restaurant they said go back to just eat and just it takes 24 hours to answer any questions and that’s just total nonsense I am only a 14 years old child and you want to tell me to wait 24 hours to get help let alone get my chips if I am lucky and possibly I won’t get any this is the worse service I have ever had 🥵🥵🥵

As if it hadn’t been cooked, stone cold

All the food is cold and there were no dips provided as requested.

So so bad, everytime i order from here its wrong and then you cant correct it apart from refund so still no food! Madness how they get it wrong at Hadleigh mcdonalds everytime!!

we didn't received any of the sauces we ordered and no straws

left waiting at my front door for over 10 mins whilst your delivery guy looked for my adress. no apologie and rather rude. food was just about warm. dreadful.

Food was freezing cold chips were soggy waiting time ridiculous and milkshakes were melted terrible service

Multiple items missing, food was lukewarm at best.

Plant burger stone cold, chips tepid. I was hungry so ate it but not good enough. Also no paper serviette or straw.

Order was so late and food is freezing cold!!!

no dips... never any dips... it doesn't let me select my chicken share box without selecting dips..... and I still don't get any dips?? never any dips.. no straws either..

Bits missing as usual, but otherwise good.

I asked for no cheese, I got cheese and no egg on my sausage & egg mcmuffin plus flat white coffee instead of cappuccino.

How is it do difficult to get an order correct! Orders twice in last 40 minutes and it’s still incorrect and missing items

terribly prepared big mac burger. clearly prepared by a spotty teenager.

Fries were pretty poor, to be honest, and it was all cold so had to be reheated. However, the delivery driver was brilliant - really polite and friendly. If I'd had some cash, I'd have definitely given him a tip. 5 stars for the delivery driver! *****

Missing one item again but have been refunded! Food was good

always the same with Hadleigh McDonald's never get the correct order. very poor

A large double quarter pounder with cheese meal was missing so one member of our family cannot eat tonight! Beyond furious!!! How difficult is it to get an order right???

Food arrived cold bit is a bit unusual

I am absolutely devastated, I order over £30 worth of food and was giving the wrong order, I was giving 2 burger and drink and chips. When I brought the to you attention I was told there was nothing you could do this was by AJ he didn’t want to help, finally it was submitted to see if it would be refunded, I can’t believe you think it’s ok for someone who paid over £30 for food and received basically £15 and not wanting help, you need better staff.

The staff remembered everything we ordered! Including sauces and straws. So happy 😊

delivery driver was excellent. Very polite and respectful

Food arrived luke warm with live 5 minutes away but friendly driver.

No sauces. Cold food. Chips loose in the bag. Incredibly poor.

Ice cream was lovely. Wasn’t too keen on the pie, was too chocolatey for me! Very quick delivery. Arrived perfect 👍🏻

ordered 2 x meals all food was cold, only live 10 minutes away from restaurant was offered £4.50 refund not acceptable

It was cold and things were missing

Got everything in the order wrong and made me drive back to macdonalds to sort it out. They weren’t interested either until I kicked up a fuss

another awful order from McDonald's hadleigh. this time no dips, no straws and cold cold food. keep up the shocking work!

absolute joke!! ordered a large order for my son and I had not even a handful of chips nothing barely in the box of chips so his had nuggets for dinner!!!!! so angry , so no one can ever find us and our meal is cold!!!!!!!!!

Both Big Macs missing the burgers

My food was very warm not really cold at all and my drink I ordered had spilt in the bag

We waited over an hour for our food. We had no sauces, straws or napkins.

forgot a while meal MC chicken mwal

delivery was great but I do wish MC Donald's staff would take more care in preparing orders and making sure all in the bag as It costs more to re order just 6 nuggets that was missing from my child's order also food was cold.

Food turned up and all was cold I’d like a refund

Unfortunately food was very cold and the McFlurries had melted … think it was because the driver delivered to another address in the opposite direction to me so by time the food arrived to me it was very cold

Food is stone cold. £17.50 order for a £3:49 refund. Joke

Worst ever I won’t be using again as every time I do something always missing or cold

Food was cold, dips were missing and they sent a single chilli cheese burger when I ordered a double. Don’t know why I still order from Hadleigh to be honest.

Two things incorrect on order. Paid for a double only delivered a single quarter pounder

Cold and why do they always forget the sauces!!!???

Delivery driver kepted driving around then messaged me on here n still spent ages as was parked up the road.Told him i hope food is not cooled as his box on bike was open,he ignored me n not being rude he spoke little english

Didn’t include the 5 sauces I had ordered and paid for. And no straw!

It was late, cold, the chips were half filled and a qrap and burger were missing

We ordered nuggets and got a burger ! Always get it wrong !

Food was cold and damaged when delivered not a very pleasant experience

No Sauces no straws no cheese bites or burger another disappointment won’t use again have autistic son who is upset not having what he expected joke !

I know Macs is cold before it leaves a restaurant but this was cold!!! And no sauces again for 20 nuggets!!! Come on guys. Basic stuff.

We took our granddaughter in there today, the staff were very attentive. One gentleman even cleared our table after we finished our meal and prior to that a lady wiped down the table before we sat down. All the time bins were being emptied. Very impressed.

Ordered breakfast wraps without eggs , one of the wraps had eggs in it . Luckily my grandaughter isnt allergic to eggs !

Paid for a happy meal and triple cheese burgers. No happy meal arrived and double cheeseburgers. Expect a refund for the items not delivered

there was black dust in my fanta

Main priority is serving uber drivers, who fill up the restaurant in their crash helmets, it does not make for a nice atmosphere, or make you feel like a valued customer.

Regularly miss items from our orders. Two weeks running we have had items missing from our orders. We have raised it on the app and no response. Treble check your order if ordering from the Hadleigh McDonalds.

Got a delivery from this branch and they have completely forgotten some of my order. I’ve never really had that happen before which is why I’m so disappointed. The thing is people work hard for their money only for them to not even get what they paid for.

Everything there and happy with order

No straws and no sauces delivered with order.

Forgot two items and have only been refunded for one, milkshakes terrible!!

McDonald’s staff struggle to read a receipt correctly.

everything was cold, no straws or sauces delivered, rather annoying when you order a milkshake

Meal delivered to wrong address did not receive

There was no dressings to the salads and we didn't get any straws for drinks and forks for salads.

Worst McDonald's I've ever been to. 90 percent of the time have to park up after the drive through. Then most of the time have to go in to collect food as they won't bring it out within 5 minutes ever. When there's an issue staff couldn't care less, too busy having a laugh. Honestly a terrible restaurant.

Food was luke warm the coffee was undrinkable due to being so cold.

The driver was awesome! Very polite just a really nice person.

Order delayed 5 or 6 Times, when it finally arrives the Hot items are Cold and the Cold item (milkshake was Warm). Very Poor. The issues are not with the Courier but with McDonald's, you must try harder. Sending out Cold items is just not good enough

only 1 straw delivered for 2 milkshakes (again) no dips (specifically asked for them) chips are cold

Hot food and everything available on the menu, rare for mcdonals these days.

Food was stone cold - no attempt in place to keep it warm