Mcdonald's Restaurants in Castle Point

Such polite and friendly staff. Twice now I have had to wait in the carpark because my food wasn't ready after the drive through. And both times such helpful staff and lovely hot food

Food is OK but I've stopped using it because their online ordering is abysmal. They constantly miss items from my orders. They should hire people who can read.

missing food, given a medium fries instead of large no dips that i paid for separately, couldn’t get a hold of the store to let them know. do not order do mcdelivery here has happened before

Very small carpark that's shared with retail units particularly during the day and nowhere to sit outside

No sauces were delivered so 60 nuggets with no sauce Kinda ruins it

Food was great and delivery was quick, delivery guy was friendly.

Food was stone cold. Threw it straight in the bin. Waste of £20

Everything was cold. Burger was plain fries were all the left over hard ones

delivery guy - no problems. could see from the app that he was there for ages before being able to get the food. McDonald's then omitted the fruit from the order so had to request a refund.

I know its not much but something tip£1.00 its alittle something for courier.. Drink bag not sealed..my 4yr old Son DID NOT GET HIS HAPPY MEAL as it was his birthday reason for big order.. NO MCFLURRYS NO EXTRA CHIPS MISSING MED FRIES FROM REG MEAL

Cold food, items missing and this isnt the first time. Will not be using again especially from rayleigh weir

Everything stone cold, even apple pie which is never cold

No large fries come with order of a ranch meal

Completely got the wrong order, didn’t get anything I asked for! Asked for 9 chicken nuggets, 3 chicken selects, large fries & a large Diet Coke and instead got a bbq stack house burger with a small fries and a normal medium coke! I would like a refund on my order or at least have my actual order delivered to me!

Kept getting delayed and food was cold. Waited a long time and kept changing. Cold and not enjoyable

Arrived all well and good but then found out I was missing at least a quarter of my drink and my chips where ice cold.

Everytime I order from just eat / mcdonalds I want to trust that ALL the order will be there. But everytime something is missing. Today it was a Big mac meal which is my sons dinner.

Food was cold. When ordered was 30 mins wait and food arrived over 45 mins later than expected.

Food was cold I got 2 small drinks when should of had 2 large drinks nuggets were soggy like they wernt cooked

ordered at 4:53 still waiting at 6:50 drove to the restaurant to be told there's nothing they can do! then get a phone call saying it arrived but stone cold so just binned it an went to kfc

If ordering for delivery don’t do it through the app. Do it through a delivery company as it’s easier to get a refund when it’s wrong. So disappointed. Second time ordered through the app for delivery. Second time something was missing. Normally I wouldn’t worry too much but having worked over 40 hours in a few days had nothing in the house and was my daughter’s dinner that was missed. She couldn’t have eaten any of the other mains due to allergies so she just had chips. Tried calling the restaurant and after being hung up on a few times I finally spoke to an unhelpful person that said I can get a refund going through the app. Not what I wanted and I Can’t actually find anyway to get a refund. Won’t be ordering again anytime soon

The chicken in the wrap was so hard and tough to bite through I couldn’t eat it, was flavourless and chips were freezing cold and soggy so I couldn’t eat my meal

Missing all chips and three full meals

the time got extended, I'm guessing the delivery driver got stuck in roadworks somewhere. the driver was lovely, friendly, respectable and helpful. shame I didn't get his name so I could name him to ensure he got recognition.

order not complete, items missing

Everything was fine with the food, but you forgot the 2 sweet n sour sauces I ordered,

The food was cold so had to reheat.

Got shortage of 20 chicken nuggets instead got 15

Worst McDonald’s I’ve ever had ever a complete waste of £23 All the food went in the bin, as it was stone cold after driving 3 minutes home. Not only that we bought a chicken share box and there was half the quantity we should have got. It was fairly busy inside but that’s no excuse to serve cold and incomplete orders even the drinks where flat I have tried calling McDonald’s Rayleigh many times but no one has answered. My only advice is check your orders before leaving

driver was very fast although he got lost he was very speedy which was much appreciated

Food was cold and drink was spilt x

Would be nice if they bothered giving straws.

I ordered no sauce in my wrap and they gave me sauce

why do mcdonalds insist on not giving you the sauces you paid for and never any straws have one job

Took 2hrs from order and was stone cold.

Every thing was stone cold and the McFlurry was like soup very disappointed

McDonald's got the order wrong

Very disappointment. Drinks missing and fries weren’t even half full.

Would be great if the staff gave our drinks to the courier! Cold food and a complete mess, way too complacent to care about quality or customer satisfaction now…avoid

Nearly 2 hours waiting for food that was really cold when it arrived. Had to microwave it to heat , then it’s all chewy not good at all.

I asked for it to be delivered at 17.10, it wasn’t out for delivery until 17.45, then the driver couldn’t find my address even though I had spoken to him on the phone and text message with very clear instructions. Food was stone cold, unedible!

Every order is always missing something!! There needs to be some sort of check before it goes for delivery. A chicken burger with just lettuce and no burger this time! No dips, cold food and wrong drink. Ridiculous.

almost £40 and all u deliver is chips and drinks ! absolute pi**take !!!

Items missing again!!!! It is really so hard to follow the order and place items into a bag!

I never get the condiments I order

So you get shorted on you selects in the share box. it says 6 you get 5. you order mozzarella share box, and it doesn't even show up. and they have the gall to make you pay a ridiculous service fee that even if you do a priority order then food will be barely warm at best from 3 miles away down a MAJOR A road. I don't even know what you make us put dips on the order since you never put in the ones requested, but what's to be expected when counting an order of 9 items seams to be beyond the capabilities. Used to be the best store around, Now its beyond disappointing

The dips were missing again. Chips were cold

Food was cold. No straws for drinks.

All good, but McDs forgot the dips again.

No salsa, no straws, food cold not great experience

As always McDonalds is incapable of delivering everything. They probably owe me about £100 now but muggins here keeps going back

if I could leave a zero i would. waited nearly 2 hours and all food cold! this meals were for 4 children

Quality is 3 stars the food is cold

Every single item we ordered was freezing cold and the mcflurry was basically a drink

Easy to order and delivery was quick so great all around

Don’t get your food delivered from this store . We waited 1 hour and when it arrived it was cold and there was a Big Mac missing. Called the shop to complain and was refused a refund.

This was not dilveted This food was not delivered

food was cold , getting dicj of paying good money for have filled chios halc filled ice cream and freezing cold food

Delivery time went up and up and food cold by the time it was delivery.

It’s just a shame that 90% of the time we have to microwave the food and the drinks as they are all cold

Chocolate milk shake sent instead of canilla

Good service speedy delivery lovely person delivered

Food was stone cold by time it arrived.

I don’t know how I was meant to drink my drinks without a straw this is a basic needs for your drinks

The quickest delivery ever, that the food was piping hot for the 1st time But a daytime order, which is always successful

Cold food not happy want a refund didn’t enjoy it

Things missing and food was cold

Missing Big Mac. Absolute garbage service again.

Not sure whether my delivery driver had another delivery before me in Thundersley, but he was late by 20 mins.

It's MCD.... you know what you are getting..... Just not always hot enough. Table staff very helpful especially Lisa 👌

Visit this place whilst on holiday in Koln. Food portions where reasonable and the nachos where divine. Great atmosphere and lots if memorabilia to look at. These is also a small shop where you can buy clothes and other bits.

Drivers are great, great delivery time, although as per usual McDonalds always forget the sauce and this time I didn’t even get a straw …

Food was cold and chips were missing. Apart from that great experience

NO DIPS?!?!? Especially when u have paid for them not delivery driver but obviously McDonalds

No sauce even though we have paid. This has happened the last three times

Cold fries and no bbq sauce otherwise good

none of the items I ordered were on the delivery,it was cold and wet from a drink spilling fully all over it,was sent back with the driver.

my food was freezing cold. and my milkshake was running

Wrong order was delivered first time ( missing a drink) and food was already cold. Courier refused to go back and get the correct order and was very rude. When I got the order the second time after having to make the courier go back, It was the same cold food, not replaced, and I received an oasis instead of a coke.

Drink was spilt ruining the food

Could not find the house even after more detections where given

The courier said he had gone to the wrong address.

For once on time, everything correct and polite delivery person.

Dips and drinks wrong happens every time

Nice and hot and driver was speedy

took along time and was stone cold. obviously cooked when ordered and sat waiting for a delivery driver.

Had 2 items from my order missing!

useless, half the order missing

delivery time kept getting pushed back later. food was cold when arrived. driver was lovely and friendly though.

not happy at all ordered at 5pm now 7.44pm been waiting hours to receive now food. I want it sorted and a refund

Food was cold, plus I ordered large fries, it turned up in a large fries carton, but thee amount of fries.. did not add up to a large .

Came cold and took about 2 hours

waited hours. had to pick it up ourselves.

A great all round experience, but then it is daytime

we ordered 20 nuggets and got a box of chicken selects instead. we had another box if nuggets missing also. Also missing Sauces that I PAID for.

As always great service from McDonald's. The courier spilt my drink, fortunately, I had requested for the drink to be bagged separately.

took an hour and a half to arrive.

No dips for a share box of nugs , cold food and melted milkshake

Driver was awful. Spilt my drink and when I said want to refund he just walked away saying nothing

The bag was open and items were missing lol