Mcdonald's Restaurants in Castle Point

Still not delivered 2 hours later

I clicked on the 20% discount for tuesday orders. No doscount applied at payment point...bit cheeky

My mum passed away this evening at home. I just needed to order food for a couple of people that were here until the end and it was so awful !!

Didn’t read instructions drove past house food now cold

Once again we have food missing a Big Mac a double cheese burger and a hamburger and chips are cold

Food arrived a hour later than expected was freezing cold and part of order missing

Ordered at 5pm didnt arrive until 6.08pm, chips and other food cold and ice cream melted

Nothing arrived can’t rate the food if nothing arrives

Unhappy items was not there and the bag was given to me and the drinks was upside down which has spilt and leaked everywhere

Food semi cold. Ordered 2 happy nugget meals which arrived without the nuggets and dips that were ordered. Kids disappointed. So not a good experience for us.

Over 2 hours wait for delivery, and when it arrived, obviously it was cold, an item was missing. Very annoying.

Delivery time as expected. Items missing though… as always. Hungry child and take away treat ruined.

the chips were cold, no dips were in the bag and no straws

Why is my order saying delivered and it hasn’t shown up

We ordered our food at 0855hrs to which the food didn’t arrive until 10:30hrs. This is a ridiculously long time considering it’s only a 15 min drive. I would like to request a refund due to this service.

I ordered a hot chocolate. I was sent a stone-cold coffee..I can't STAND coffee!!! Vile!

Straws and sauces missing, no extra onion as requested and cold. Chips went straight in bin as they were hard

the order was cold and the coffee's were cold plus they looked like they forgot to add the coffee

McDonald’s always forget the sauces even though I’ve paid for them!!! Also missing cheese dippers - awful

Food was cold. Fries were stale like they had been cooked 3hrs ago. Couldn’t be eaten and binned the lot! Never again!

No drink as was pouring out bag

My wholes order was stone cold and unedible. It’s fast food so it should be hot. We never got any of the right drinks. I ordered sauce never to that. Can someone please contact me regarding a refund

Missed condiments and a mcflurry, chips colder than my exs heart... Very poor

Original time given 8.25 finally delivered at 8.55

The chips were freezing cold because the cold orange juice was placed on top

Nuggets and chips was really good and cheese burger was okay

Food was cold. it also took 1hour and 45mins.

Food cold and all sauces and straws missing

Really quick order and delivery

We are 10 mins from restaurant, food was cold, burgers dry, no straws with drinks.

My food was freezing cold and I waited a hour after ordering for it to get 5 minutes down the road. Not happy.

Time kept jumping up after estimated delivery. Wouldn’t let me cancel order. Cold. Extremely poor service

Will mcdonalds ever remember to add everything we order? so far they forget everything. don't order here

Cold. Chips soggy didn’t feel like they were cooked long enough. McFlurry didn’t arrive

Delivery time kept changing it was nearly an hour longer than originally predicted, not all order arrived

Complete order was wrong, food not consumed thrown away. Tried to contact restaurant would not answer, had to order again from another restaurant.

3rd time I’ve ordered from here and the order is missing something this time it’s a whole meal!!!! Will never be ordering again!!!!

Unfortunately after taking my food from being made to the next town before delivering my food in the town where the mc Donald’s is situated my order was stone cold and inedible. Very upset kids

When food eventually arrived 2 hours after ordering it was stone cold. Will not be ordering from here again.

Did not have chips in happy meal

Cold food - and cheese missing from the cheeseburger!!

I am disgusted with the service. It took over an hour for the wrong order to be delivered! Not happy

Absolute joke received stone cold food no dips with nuggets or what I paid for no straws for drinks no mc flurry this is not the first time this has happened. Rayleigh macdonalds use to be excellent has gone down hill drastically

Missing two drinks and all the sauces.

Isaac the General Manager was a pleasure!

Use to rate Rayleigh McDonald's. But repeatedly lately orders are wrong and cold. They seem to just throw your order together with no care, the manager needs to seriously start doing their job and manage what their staff are doing

Food was stone cold the drink spilt in the bag I want my money back the cheeseburger was cold and slapped together

Missing burger within order but extra fries received

Everytime I seem to be told there is a system update and don't get any service!!! Do it later in the early hours....

The food was cold and there was no dip in it was very disappointed as expected more

Everything is wrong! Everything is cold even if it was right we couldn’t have eaten this. What a waste of food, everything is fit for the bin. Why are McDonald’s sending wrong & cold food out??

Half an hour late and missing over half the order beyond a joke

I always order diet drinks and last few times I have been given full fat coke!! Pay attention to orderes please!! I’m not allowed full fat drinks. So annoying!!!!!!

Forgot the extra cheese slice that I requested. Food seemed a bit unloved , fries were very pale and soggy. Not the best Maccies I have ever had!

your drivers are taking to much in n being greedy, my meal was being prepared for over an hour and then it's at my door,, they are raking to many orders which mean some are getting not just cold but freezing food like myself yet again, its bit fair

Food was stone cold when it finally arrived

Asked for 2 triples and got 1 triple and other was a spicy double which didn’t ask for

Terrible. Food cold. Wrong coffee. Will not order again

Food was late, cold and the double big mac was only a single. Very poor!!

been given someone else's food order. now out of pocket having to source somewhere else to feed the family. Disgraceful .

Dissatisfied. The chips are freezing cold and the big mac was all out of box like it had just been thrown in. Not good enough

Even my 8 year old has picked up on the fact they always leave stuff off the order…

Food was cold when turned up, took 50 mins to arrive

The driver for this order clearly don’t know his road safety as he’s driven his motor bike round on a public foot path to a front door and caused problems with my neighbours not good can’t follow the law on road safety

Food that did arrive was cold and absolutely appalling. No chips so my 7yr old is devastated. Such awful service and they never deliver what you order

Ordered at 16:30 for a 20-40 minute wait. Food arrived 1 hour and 20 minutes later at 17:50. Food had been made at 16:34 according to the label so then had been sitting out for an hour before delivery, all food stone cold on delivery. Complained to just eat and got a £3 ‘gesture of goodwill’ on the back of a nearly £25 order. Won’t be ordering either McDonald’s or through just eat again.

Constantly missing items on recent visits. It doesn't matter if it's drive thru, in store or delivery, you'll still only get half your order (and of course never any napkins or the sauces) . Often absolute chaos at busy times with half hour waits even in store. Don't bother with here and go to the nearby Hadleigh branch which is quieter and much better.

Kept changing delivery time and food arrived cold.

Once again all dips missing. No straws

Order estimate kept being pushed back multiple times, I was unable to get hold of the store when I rang them twice. Food arrived over an hour later stone cold and hard! Absolutely awful! Requested a refund from JustEat to which I have had no reply or feedback!

Where is the sauce that is included in the order? Gonna eat this dry!

Every time I order from McDonald’s they miss something- straws , food , condiments 🤦‍♂️ it’s not rocket science

Food was cold I want my money back

Everytime no sauce when requested, I even added a note telling not to forget it !!! Thanks

Food all tasted stale and reheated, very disappointing

don't bother ordering dips. you never get them and don't get a refund!

Given half a portion of chips from drive through but paid full price.

COLD FOOD!!! The chips were vile!

Driver went completely wrong way I ordered at 4.30 food arrived at 5.55. Cold

Food was so cold. And cannot reheat because it is chicken. Do better

my problem was he went n done around 3 delivery's in oposite direction

Terrible food and drinks missing again!

No straws no dips 1 of the large chips had s small amount in delivery good though

missing half the order how can this happeb

my delivery was 3 hours late. I was delivered the complete wrong drink. I had ordered a latte but I received an iced coffee all food was cold and stale, ice cream was melted.

Sadly our order was not as ordered. We received sausage and egg McMuffin instead of a bacon and egg McMuffin.

Our order was delivered after 1 hour and 45 mins. This was not the delivery drivers fault but the order sat placed with the restaurant for an hour and half which is just too long. The food was slightly cold when it arrived but was correct.

Order three hours late and cancelled.

The food was cold. Straw was missing. Dips were missing for the third time in a row

easy to order, you know where your rider is, the driver v polite and on time.

Rubbish. How can I have a delivered status for 19.35 when it’s only 18.50!?!?! No food has arrived. Waited 3 hours!

The young girl who was working the second drive through window on Wednesday 6/11 night/early hours Thursday 7/11 was so lovely! Incredible service, and she made my evening. Didn’t catch her name but she was a star

Ordered online and it arrived cold and inedible with items missing and no one would accept responsibility. Ot seems McDonald’s have no formal complaints procedure or review ability on their app! They use third party delivery companies to handle any complaints and take accountability for so much but still limited to their policies. Could have given us food poisoning at the temperature it was at!

Cold food, no salt on fries and each pack was half full! 2 Mcflurries missing off order. Terrible

High quality food and efficient delivery

Staff need to learn how to speak to people and not have a moody face all the time. I have noticed also that they don’t care much for the delivery riders that come to deliver their food.

Someone left the drink and not the food outside, disgusted r

Stone cold, tasted stale, small portion of fries in a large box.

Took 1 hour and 10 mins to get to us when originally said 20-30 mins. When did arrive it was all stone cold and half the stuff was missing!!! Don’t know why McDonald’s find it so hard to put the complete order in the bags!

Putting the cold bottle of water on top of the food then making the food cold by the time it gets here doesn’t seem like the most sensible option 👍🏼