Mcdonald's Restaurants in Watford

Had a delivery today. Wish I had gone elsewhere. Cold food, soggy chips and my chilli burger was tasteless and lacked filling, didn't look anything like what they advertise ! Complaind to uber eats. Will be giving this place a miss from now on.

Have been here mostly for breakfast and do take away .ost of the time

Mignonne is a fantastic customer experience leader, and was the highlight of our day. She is so lovely and caring, and did everything she could to make me and my husband's experience memorable. The best McDonald's ever!

Leah She was the new manager and she wanted to give us food because we were showing her evidence that we had paid for the food and the machine turned off, we didn't get a ticket and we went to talk to the manager Jay and it didn't appear in the system, I showed them the bank payment and they didn't want to give me food. I left without my son's food and having spent £5 that I have not received back

I've had no complaints from my visit.. the food's good and the staff friendly and restaurant is very clean.. so I was happy 😊 with my visit!

always missing burgers and sauces frim multiple mcdeliveries

Apple pies are cold, when you take it back to complain you are told they are all the same, No label to tell you when to discard? asking for a Fresh cooked hot Pie you are told these are Fresh cooked, no COLD Apple Pie. If it was fresh it would be Hot.

Slow service, food was freezing cold.

They gave me what I wanted and it was very nice

Thought it was fast food in fact you get slow food. Will avoid in future

Not the best or the worst Maccy D I've been in. Pretty average.

The amount of delivery drivers spoilt the atmosphere..everything else was great..

I ordered via those big screens and waited ages before my order was up as ready to collect. I then waited ages at the collection window with another customer who had come in after me. He complained about the wait along with me and he was given his food while I was told that they had run out of fresh fries! So my food was up as ready to collect when in fact it was not even cooked....After a 20 minute visit without any sign of food I got a refund and left. If you have half a day to waste waiting around for fast food come to Penge where the staff are lazy.

Service is seriously bad they always forget items cold food sick of the staff

Great service from Mignonne, was very helpful and spent alot of time with us to ensure we were completely satisfied. Excellent customer service and one of the most friendly McDonald's staff I have encountered. Thank you

Only popped in to grab the new Philly cheese stack! Ordered it easily enough but as I was waiting for my meal I could hear a customer who had ordered before me complaining to the staff about a wrong order and attitude of the staff who served him. The staff advised him they had spoken to kitchen staff re incorrect orders previously and were trying to sort out issue. thought oh no I hope my order is okay.. low and behold two more complaints were made from other customers who had already ordered before I received my food. Double red flag. Once my number was called I double checked all my food order was correct , collected and left. When I got home I found two long hairs in my burger . Absolutely GRIM and disappointing. I should have heard the complaints and left really … this place has gone downhill even the staff seem fed up. Standards in the bin I’m not sure how they managed to get hair in my food. Anyways, avoid for now until they sort it out.

Can only order via the app And collection is via delivery door

I'm sure this isnt the norm but I probably picked the worst time to go as the self serving machines weren't issuing collection tickets, the staff were completely overwhelmed by the sheer number of people and the place had a number of very irate (and a couple of unreasonably rude) customers which made for a very hostile time. The manager to his credit, managed the whole situation very well despite taking an awful lot of abuse. Surprised he didn't snap. Well done that man. Other than that, it's a decent McDonald's... just caught it on a bad day.

Ordered food for 3 people plus 2 extra sides. Waited half an hour for my order...not impress

Keeping wifey happy ..... Double 1/4 with cheese... Couldn't get into the Poppy

Ordered on the app had to wait around 15 minutes and still my number did not move. After complaining food arrived.

Every single time we order from here the order is always wrong and missing items. Not to mention always cold. It's diabolical. They need to change their staff ASAP. So fed up of having to constantly complain. It's the last time I ever order from there. It's really not that hard to follow a simple order but they manage to get the most simple order totally wrong

Staff closes premises before advertised hours

Popped in for a late lunch (5 of us). Great service from Mailo who greeted us at the door, took us to a table, took our order at the till and presented our food. He was friendly and helpful.

I didn't, and don't, visit McDonald's. I sat on a bench outside the Mucky Clowns Penge safehouse.

Place is clean ...im alone in the shop, and still they needed 20mins to prepare my two item order....🤦🏻‍♂️

Place is clean ...im alone in the shop, and still they needed 20mins to prepare my two item order....🤦🏻‍♂️

Customer is not good, I guess they need to focus on customer as well instead of flirting with one customer. I have asked multiple times to provide me tissues but after a while I thought to leave.

Not 24 hours. Always closed before 11.30.

I placed orders here many times everytime a burger would be missing and tonight they missed my mchicken and then added half eaten burger meat and my double quarter pounder

Fantastic ordering experience the delivery delivered fantastically fresh food straight from the hallowed halls of the hot kitchen! Generous portion sizes abound.

Like all McDonalds now. Not fast food but wait 20 mins at least and staff are about as Rude as rude can be because I asked how long my order would be. Scooter riders driving on pavement take priority not people with only a 30 min lunch break. Vile people with no people skills

Avoid waited over 40mins for my coffee and food, rude staff & food was cold McDonald’s need to take back this franchise.

Maccy d innit you know what you want and you know your gonna get it

I waited over 1 and a half hours for my food to turn up cold the service is awful

Waiting time for 4 hot drinks was over 10 minutes should have gone to Greggs

I real hate to say this because the staff are great but over whelmed with delivery orders. Walk in customers are are waiting double the time. I've seen this at several McDonald's now. But small restaurants like this get hit the worse. When did McDonalds stop being "Fast Food"?

Big mixed race guy tells lies. Lucky he didn’t receive a slap

Just placed an order via the McDonald's app. The delivery driver (uber) was very good, and fast. The issue I have is the person who packed the order. They missed an item of my order. Also the food was not very nice, buns were burnt and very dry.

Absolute shameless in the back can see fries ect sitting under the heat lamp for 20.mins arrived cold and wilted also burger was cold. Asked to exchanged waited another 20 mins absolutely should be checked by food standards . . Something is def wrong in this shop need head office to come down and inspect and spend 3 days in the back . God help we all don't get food poisoning or lack of staff or leadership in this place . Customers always irate when I visit. Get something sorted mcdonalds

Took 45 minutes for a porridge and coffee just walked out

Poor customer service. Long queues for delivery drivers. Managers and staff non hats...no black shoes no proper black trousers..no uniform at all...look like normal chicken shop...

Got two double sausage and egg mcmuffin meals for a take out. Got the food in under 5 minutes.

Went around 9pm ordered my food with no issue and encountered a very rude lady who seemed to be complaining about everything. Even went to the extent of stopping someone else from getting their food so she could be served first. The staff dealt with her in the nicest and best way they could. Top job. Great value for price

This place always makes mistakes Either my order is missing something Or there will be another problem with the food. Today I ordered large fries and it looks like I got small fries instead. Honestly these guys need more due diligence Quite possibly the worst McDonald's ever with the amount of mistakes they make

Two visits in as many years both times item missing from order.

The McDonalds takes their time to make food I have places to be don’t even get an answer. Lady forgot my burger

hassan is an absolute legend. i came last night around midnight with my mates and there was a lot of delivery drivers all shouting over one another, calling hassans name and telling him their order number. under all this stress with a constant flow of orders and demand from the drivers, hassan navigated his way around keeping a cool head and getting on with it. he stood out from his other colleagues and flew with flying colours. he didn’t shout at anyone or get rude to anyone, he just simply out his head down and worked fast but efficiently. even when it came with my order, he took the extra step to make sure that everything was right and if i needed anymore sauces, which i’ve almost never encountered before from any other mcdonald’s employee. the food wasn’t exactly amazing but it’s understandable considering the work pressure on the guys preparing the food, but hassan was only serving the till and handing on orders so i blame the man for nothing, am only thankful for him. honestly i was really impressed by him, hassans a real one. please give him a raise, he deserves it. thank you hassan, we appreciate you!

Worst , and rude night manager ,who called her self Abigail Very rude towards all the driver , and all customers waiting,outside , she used verbal language to drive inside store , and refused to give orders to driver and customer all waiting for foods to be delivered , she’s ( Abigail ) constantly being rude to all the drivers and , I seeing being very rude to member of all staff and customers,!!!

I would like to make clear all my indignation with the employee who called herself Abigail. her characteristics, she is a woman of short height and black skin color. totally rude to drivers and customers. I ask that McDonalds train their employees better or have a conversation with her so she can be nicer and do her job better. She works at night

Online order took over an hour to prepare and deliver and when delivered was cold and missing half the items ordered.

If I could leave 0 I honestly would , the amount of the time this store has messed up my order is honestly disgusting it’s always they forget the sauces or they forget the drinks or even the food! This time 😆 guess what I’m allergic to beef and guess what I got sent in what was supposed to be a chicken burger and nuggets 2 quarter pounder they got my order entirely wrong this store should honestly close and get new management clearly the ones that work there now, just can’t be capable of getting something so simple right!

Nothing special. Not a "Blade" place.

Constantly missing items when ordering online. After complaining, they are saying you can come and pick it up. But if you are ordering delivery in the first place you don't want to dress up and drive 10 minutes to collect a burger they forgot about! Instead you can get a refund through Uber Eats. For some reason the amount of money is smaller then I paid for! It calls flat fee refund!

Buns ketchup pickle cheese put that patty in between its burger what what it's burger what what

The slowest service ever experienced by my friends and myself. Avoid if you don’t wish to wait 25min for your meal.

Asked for double cheese burger with no cheese I’m allergic and look what they gave me The fool who made this needs a slap and retraining jokeman Since the refurb this place has been a joke, you can’t see in the kitchen and therefore can’t see your food getting prepped or how long it’s been sitting there before it’s bought out The workers are extra slow now because they know they can’t be seen save your money and go to bell green

*March 2024 Update* Walk in at 9.30pm, restaurent almost empty, already being cleaned and areas closed off. Takes 25 minutes to get my order. Absolutely shocking. They were making 1 order per 5 minutes. At a McDonald's. Luckily I only come here as a last resort. * March 2023 update! * Taking 25-30 mins to get your order here with terrible attitude from staff. Likely understaffed as well. GO TO McDonald's Bell Park Retail Park which is FAR better and more efficient. 10 Mins away. Really slow service from apparently bored and un-motivated staff. Lots of visible frustration from customers. Terrible quality food. Overall a terrible McDonald's with low standards.

Worst experience I had in any Mcdonald. Slow service, bread hard food quality not good. Lady behind the counter rude did not even apologise for delay or speak when ask for the order just throw it at me. Drink no gas.

Very poor this time. The chicken mayo was dreadful..limp lettuce..stale bun..the fries were so so and had to wait ages..seem to prioritise delivery orders. Would have asked for a refund or replacement but didn't have the time as it took so long in the first place.

It's Mcdonald you get what you pay for and I think that's stating to become over priced

wonderful service! recommened for all with family and kids :)

It's like waiting for the world to end

Very clean nice interior good good

It seems so strange yo go to a McDonalds with no till and smiley faces. Just a blank yellow square wall! But... I got my food in a timely manner.

The stars are mainly for the friendly staff. I mean, has anyone actually ever had a hot McDonald's?

no one laughed at my public joke

To many delivery drivers taking up space inside and out. Very unfortunate

I’ve been ordering from this restaurant for the past six months no matter how many times you order, you will get the exact same saggy fries with no taste the same big Mac with no taste most of the times your order will be wrong. You also receive other peoples food instead of yours. I am shocked by the ability to send proper fries to your customers. Why do they have to be saggy and soft and so grey and bland and disgusting. When do you guys start to work and do your jobs there? I wonder

Mindblowing really, how do you not put in the bottom part of the bun? 👏🏻👏🏻

They always miss or give wrong items for online orders. This is my nth time happening to me

Clean environment Nd McDonald's food as can be expected, don't expect much socialising during the pandemic though.

A quick meal with my partner as we were out on errands.

Took 2 attempts to get my order right and they forgot half the items both times. Never ordering from here again.

WRONG ORDER GIVEN AND WAITED 1.5 hours for for it !!!

My food never arrived . I called the driver who picked up and only said 'one minute' and disappeared. No explanation as to what happened

Friendly staffs, mesmerising ambience, delicious foods❤️❤️

Food was fine but there was not one clean table and food all over the floor 😐

Generally a good experience on this occasion. Ordered a coffee, and it came quickly. The staff were friendly and helpful, and the restaurant was very clean. This restaurant is smaller in terms of seating than it looks and can get quite busy. On previous visits, this restaurant has been overrun by rude and pushy deliveroo type delivery persons. Whose constant poor behaviour wherever they go, the industry frankly needs to deal with.

Music too loud. Very little staff presence on the front counter. Staff very friendly just not visible at all. Toilet sinks have had no running water for months now.

Rubbish food, and order was wrong

Order online. A full menu was missing. Straw and tissue were missing too.

Worst McDonald's I have ever been in. Despite it not being busy the service was the slowest I have ever experienced. Customer service and interaction None.

Ordered a meal costing £40 total with a peri peri bbq pot as sometimes find Nando’s quite dry. They sent every sauce except the one I ordered and when I called to ask for it to be delivered they kept repeating ‘we cannot redeliver but we will refund £1 for the pot’. £1 when a £40 meal is ruined and I can’t get what I ordered actually delievered. Pathetic rubbish customer service and mediocre food.

Popped in to grab a quick coffee which took over 20 mins to come out. The was no staff at the counter to ask for help.

The orders were very late and it took hours to serve just a hot chocolate

Waited an hour and 30 minutes for my food and the food was cold

Wonderful staff , very kind hearted Marry is so hard working and always gives you support and helping others! This is the best service place! Best Supporting Marry wants to go Mac Donald s all the time ! Thank you x

Unbelievably slow service. Waited 25 mins for something that was stone cold. Feel sorry for some of the staff that are really working to put together orders but seems to be absolutely no management taking the lead. They hide away so you can't speak to them. Great shame

ORDER IS ALWAYS WRONG, ESPECIALLY AFTER THE REFURB.. THE CUSTOMER EXPERIENCE IS NONE EXISTENT.

Terrible service. They get away with it because it’s a big company. Took 2 hours to get my food yesterday. It was cold and stale. No refund given because it’s the almighty McDonald’s.

Staff at this branch obviously can't read. For the 3rd time they've got my delivery order wrong. My advice is go to Burger King as they never get it wrong.

Went into the penge high street branch in penge had to order at the till as needed a voucher scanned was totally ignored for at least 5 minutes then a member of staff asked if we wanted to pay we replied no we have a voucher which needs to be scanned to which she disappeared behind the counter and told another staff member we were left waiting another 10 so we left without ordering as we were walking out the original staff member called us back too late we had been totally ignored no excuses as the restaurant wasn't busy. Never going back to this branch in penge

Worst service EVER! My daughter was waiting for 20 minutes for our order, I went to see what was happening and was ignored by all staff. Except a lovely lady who was taking orders to tables. She told the manager people were waiting to speak to him and he refused to come out! After another 10 minutes I saw the manager and asked where my food was as been waiting for half an hour he just smirked and walked off. Eventually my food came out. Got to the car and opened my egg and cheese muffin and a bit of bacon fell out!!! Unfortunately our previous visit here a couple of months ago was no better. Waited ages for our late night McFlurrys and the (same) manager eventually bought out the wrong flavours. I told him what we wanted, he changed them. They were wrong AGAIN! I gave up and took what we were given as the right flavours from the first order were melting by now! Absolutely awful place. Will never step foot in here again. Extremely poor management. There were four other people also waiting for take away orders who were being ignored.

Don't order from here if you want to get your food, especially if you get a driver called Reges Miguelangelo, he will steal your food!!! so watch out

Felt ill next day, had to go through delivery entrance to get my order cause they'd locked the doors

Unfortunately, I find myself updating this with a less positive review. They have changed this McDonalds so that it is NOT open to the general public 24/7 like it is still advertised as. You have to order on the app and collect from a side entrance. It really feels like you're ordering drugs and picking up from a dodgy side alley. Additionally, where basically every other company has successfully delivered an order without missing items, McDonalds fails miserably. We've never in our history of ordering, received everything. I wish I could say "oh it's just the sauces," but usually, it's a whole meal or multiple burger or chips or several items. A shame, really.

Food was fine but service was very slow. We could only find one table that wasn't dirty. No serviettes, stirrers etc.

Slow!!! Cold food, not the best mcdonald's around at all. Just the worst, getting worse by the week! 28/11/23 still absolutely rubbish!

The Mac Donald’s is a bit overpriced for what I got but still like the food