Mcdonald's Restaurants in Neath Port Talbot

Horrendous experience. Did an order online but when I got to drive through no order there even tho I showed the code and the app showing the order. Saw the manager who was useless and didn’t understand customer service just directed me to complain on the app!!! Wasted an hour and still no food. App is now deleted and will never go to Glynneath Macd again. Shambles!

It's a McDonald's. Only gripe was the waiting time. But they where very busy. Food was as advertised

Good as usual although the wait can be annoying

The restaurant doesn't open at 6am drive through only till 7am, so dont order on the app thinking you can go In and pick it up before 7am you can't!! Unless you have a small van or car to get through the drive through. The app won't let you know until you arrive!!

Love it...food was hot and service was great. Plenty of parking. This is the best one in the area.

Great food really nice food. Tasted exactly as expected unlike other Mcdonald's. Staff seemed to all know how to keep things quick and efficient. Everything was as expected. Think mens toilets need a overall redo

Nice, bog standard. Nothing wrong with it

My armour clad limousine pulled up outside this most regal of establishments. The home of kings. This jewel in the crown. This gilded city on the hill. My entourage of sycophants, mad men and brass band members (categories are not mutually exclusive and apply to most, if not all, of my crew and homies) followed behind. The limousine came to a graceful hault. My entourage disembarked from from their carriages and unrolled my red carpet. The horn pipers stood single file on either side. The smoke machine operators cranked up the gennie. Smoke poured across the carpet and car park like the smoking area of a Wetherspoons on a Friday. My car door was opened by my valet dressed in the skimpiest thong I could find (Grrrroooowwwwlllll....) I stood up from the seat and walked along the carpet to the fanfare of trumpet. My crown balanced elegantly upon my head. The doors slid open and upon the clearing of the smoke I gasped out loud: "Bugger me, this isn't Burger King. It's McDonalds..." I ordered a Philly Cheese Steak Special Burger, fries and left. McDonalds 5/5

Awesome, I can't fault the team or the clearness. There is no issue to report. No action is needed. Well done, I'll be back next week

Very slow and staff rude when I enquired where my order was after 20 minutes - told 2 minutes then 5 mins later nothing still so asked again and the staff rolled eyes and gave me attitude. McDonald’s is supposed to be fast food. Appalling service

If you eat this crap, you need your head checking.

Burger was thrown together and the mcflurries were half full

We live bang in the middle of two different McDonald's, but this one is our favourite. Better location for parking and drive through. The food is always fresh and hot. The staff are friendly, helpful and serve you with a smile. I would definitely recommend it to everyone

Grill wasn't working No burgers 😔 Chicken only

They were incredibly busy both on the drive thru and inside. Burger was cold when we parked up outside to eat.

Chips were disgusting and cold, charged 5p for a bag, when chips are classed as open food and can not be charged. Staff really needs to know what they can and can't charge

What I can say about Macdonald's, it's nice and fast food restaurants, but you don't need to misuse, because it's not great for health. But you can order a tasty ice cream, coffee, tea or salad. Your choice.

Always clean ,good food, great staff

Terrible for food waited 15 minutes for one burger got home and it was the wrong burger never again will I go here also seems asif the flooring is going to fall through

Great place to stop very clean and helpful staff

Drive Thru only works if the food is cooked to order, human error, it does happen but frustrating when you are ten minutes down the road and the order is wrong

Fries are always soggy as hell, recommend ordering with no salt

It's always a pleasure to have food here. The staff are efficient and friendly. The service is usually fast. The food and potion sizes are good.

Food was good, didn’t give us our chips at first.

Website states open at 6 only to find out after walking to the door, staff watch you and not say anything to find out it doesn’t open til 7. Only the drive thru open and not one member of staff explained

Willow is a great and happy worker. Up his pay.

First time having food here. And wouldn't come again!. One of the cleaners was talking to a young girl which was talking about her prom talking about how her dress showed her belly and the cleaner commented well you've got two weeks to loose weight haven't you !. Abseloutly discusted to hear an elderly woman talk to a young child like that!..the child replied and said I'm not fat. I didn't catch her name!. But sort your staff shameful behaviour!

Allways call here on the way to Tenby.Has it is a four hour run from the west Midlands.Lovely and clean, staff very helpful,clean toilets.Great views from the outside, of the Welsh countryside.

Pleasantly surprised. Very clean and tidy. Polite and pleasant staff, quick service.

Location wise this has got to be one of the best McDonald's in the country with great views all round. The food is pretty good too.

Fast service and food hot and fresh made.

It's McDonald's. It's supposed to be consistent across all locations, but this one is very hit and miss. Floor staff are friendly, managers can be downright rude. Food can be quick or a 10 mins wait, piping hot or barely warm. It's a gamble.

It's McDonald's. Does what it says on the tin. Breakfast menu is better than the daytime menu.

Typical McDonald's about the same burger ok not brilliant

You order food, plain double quarter pounder with large fries and an oasis. What do you get? Completely non-plain double quarter pounder, medium fries (large box but half fill) and the oasis. So the takeaway here is just order a drink because they’ll get everything else wrong.

The visit was everything expected from a McDonald's.

Best mac I had in while. Hot, seasoned & timely 👌

Typical franchise, food was tepid at best, and the service dreadful, and told it was because they were short staffed yet we could see at least 6 standing around

Exactly as expected, quick service, tasty food!

Very poor quality today asked for extra onions on big mac had a spinkle of them, parents burgers also had 4 onions each burger , was a little busy inside no excuses, drive thru was coned off so they had not to deal with that, Felt today was a waste of money for the quality and quantity we had ,

Lovely service and quick fast drive through

Had the breakfast wrap; won't be having another one! Shall stick with the double sausage and egg muffin(with hashbrown) in future.

20 minutes for a burger which was cold. Shocking!

It's a McDonald's you get what you get.

Way too slow, in the drive- trhrj queue for 15 minutes wasn't even particularly long. Has ordered on the app, then get asked to park up to wait. Standard order nothing plain or anything.

A nightmare of a place only go there coz the kids like it they can never get an order right always something missing.

Drive through to place order eatery with excellent service delivery

It was fantastic you must go there

Good breakfast muffin, coffee that's not extortionately priced, and good service. Downsides are tables not cleaned thoroughly between customers, and music too loud.

Food is slapped together the bacon burget.I had more bacon in the tray along with salad than I had in my burger bap.I waited 25m for my 'fast food' I went inside as there was a queue at the drive through. Clear to me the drive through was the priority.

Nice hard working staff. Very polite. Breakfast always good.

Food ordered is always wrong, ask for plain, on the receipt it says plain and given a normal burger on a number of occasions. Food missing from order on regular basis. Breakfast muffins hard as nails, unable to eat. Waiting at drive thru for ages on a regular basis wating for a member of staff to take order, drive thru queue takes ages to go through. Maybe when you hire staff, train them the correct way in the first place. These problems have been going on for years, if I didn't have children I would never give them a penny of my money again. Sort you staff out Glynneath McDonalds.

I popped in to pick up some food I’d ordered using the app. The app was playing up and not responding as it’s frozen. Staff were prompt to acknowledge me and ask if I’d been severed. I was quickly served and the issue resolved. I did not have long to wait for my food.

Stopped for a coffee and burger very fast service friendly lady brought our order over , nice burger and lovely coffee clean toilets .plenty of parking .

One of my regular McD’s. Clean, tidy and convenient.

Great mountain views and to be fair the place was clean. Service however was extremely slow. The burgers were cold and dry. On the plus side the chips were hot. We also ordered an additional 2 Happy meals to take away for another family member, after we ate. These took so long we could have ordered them when we sat down with our food. Slow service and food was poor.

Burger meal fine but not hot enough. Bins outside needed emptying. Friendly staff.

Good food and good service in this branch. If all McDonald's were as good as this one it'd be great.

Quick treat come home from football

Not very happy. As you would not take my Scottish £10 today .Scotland is part of the UK .I think this very sad

So ordered 2 double sausage and egg mc muffins one without cheese both with slice of bacon Also ordered pancakes with syrup and cheesy flat bread with 4 hash browns. So it's not the end of the world but I paid extra for the bacon and the 4 hash browns. Bacon was missing off one of the Mc muffins and there was 2 hash browns short. Bit frustrating but just going to have to check and get my husband to check everything from now on before leaving.

Always a lovely place to eat out

Sat in drive through for 15 min while they served four cars before me left without anything awful.

Visited this McDonald’s today and received rude customer service from a girl taking orders at the drive through 😡 she was so impatient and blunt. She kept repeating herself when we didn’t answer her question within 2 seconds of her asking, my partner asked what the coffee options were and she replied bluntly with “there’s lots of options, which one would you like”

Yet again ordered fries and coffee cl8ck and serve and yet aga8n fries brought out in try not in a bag (Cross contamination as those plastic boxes dont get cleaned between orders) and the coffee well more like hot milk and only half full even though large was ordered call here on way to work everywhere n always the same

Popped in to order but there was an issue with the machine printer so we couldn't get an order number. A kind lady, working her first shift, sorted everything and waited with us to ensure all was correct. Food was nice too

Well we had been on the road a few hours and came across this mc donalds the drive thru was busy and was inside however what i did notice is how well the staff were communicating with esch other there was issues with the touch screen order menus and the staff were straight on it We ordered via the onscreen menu and ive never been served hot food so fast the kids were really happy and even commented that the food was really nice it was table service and the young girl who bought it to is was very friendly and helpful This mc donalds is a shining example of how the restaurant should work they put other stores to shame The bathroom facilities were clean as was the restaurant A huge thank you to you all you do an amazing job you should be aknowledged by the headoffice of which i will be sending an email Your a very very important part of the mc donalds franchise and you go to show that it can work no matter how big or small the enviroment i truly hope my email and this review goes to the staff at this location get to see this Thank you so much

It's McDonald's but food is done as best as can be

Clean fast great customer service

It's McDonald's. Pretty sure everyone on the planet knows what it is. Breakfast here was awesome today. Early morning long drive back from Hereford and the food actually tasted fresh rather than sitting in the heater for who knows how long. Ordered in the app and the person who brought food was friendly & happy

Always use this location as convenient to get to. Good parking and food selection sufficient.

Arrived at 8pm, wifi poor so struggled to get self serve machines to work. No soft drinks available, special burgers advertised and on nenu but also not available. Staff member was polite and apologised for all the problems. Luke warm meal arrived at the table, it was so cold in there we couldn't wait to leave, other customers getting annoyed and frustrated, doors wide open and freezing inside. Not a good experience, food was poor

No drinks, food not available, wifi poor, struggled to order, luke warm food,, Doors wide open 9pm at night and freezing cold inside, obviously dont want people to stay. Staff member was pleasant, apologised for problems. Not a good experience

Not 2 bad this one good service friendly staff

One of the best McDonald's I've been in. Great service, spotlessly clean, great views over the mountains, very spacious... and extremely pleasant Staff. Thank you for making my visit a good experience.

I'm never upbeat & positive about the place or the food, my Granddaughter wanted a mc flurry but the pus for me is the coffee is good & cheap

Met a good friend here today, very busy drive through and busy restaurant. We had a breakfast Mcmuffin and coffee, we stayed for 3 hours chatting and catching up on recent events. Not once did any member of staff try to move us on. Throughly enjoyed my visit, only complaint the floor seemed slippery, but that may be down to my choice of footwear.

Fast food as you expect. Food was tasty and staff were helpful.

McDonald's not much you can say really

Its McDonald's. I like the sausage and egg McMuffin 😁

Food nice n hot, again waited for food but served nice n hot

Coffer all ways tast like gravey

Decided to have drive through, we was kept waiting for 15 min while the queue got bigger and bigger, gave up in the end pulled out and went in, told they we’re waiting for someone’s order. I said why not put them in a bay to keep the queue moving! Some manager told me that if they ask people to wait in the bays then the hold up will still be there? Not if a person who I know next to is jut ordered a coffee? How is that going to hold up the queue. Absolutely shocking it took a total of 40min just to get food. Worse McDonald’s in the area.

Just ordered a coffee from the drive-through. Staff was polite and friendly.

Fab place , best burger and plant burger we have had in a McDonald's! Fresh , quickly made and the quality was outstanding. We will definitely call back soon .

Food was hot and well presented even though it was extremely busy.

Can slow staff don't try get orders out don't seem thay don't work as team

Messed my order up and couldn't get hold of the manager to sort it absolutely terrible

A very interesting McDonald's. Food was nothing more than average, burger and nuggets were a little dry. What makes this McDonald's stand out is the gorgeous mountain views surrounding it. Worth visiting for that alone, but not worth making a detour for

Service wasn't the best as it was so busy they got our orders wrong 😕

Over 20 minute wait for food, it was just a quick stop for some breakfast, but took sooo long.....

Not the best. Too many kids hanging around.

Do not like the way the staff treat the customers, says it closes at 11 on website but yet me and my friends arrived at 10:30 only to be told my the workers it’s closed, even though it specifically states it closes at 11 on their website. This issues was raised at 26/08/23 at 10:30pm

Slow service for a fast food chain.

Made errors on all items of order.

Love this McDonald's. The staff are always friendly and the self machine is very handy to use. It is quieter during weekdays than weekends. The price is cheaper than the ones on motorway. 😊👍

Usual McDs food but very slow drive thru service. At least the food was piping hot when we got it.

All similar, you know what you will get. Nice food, fair pricing

Nice store, not too busy and short wait time. They managed to mess up my burger as I requested no onions but apparently that also means nothing else either so not happy with that but due to time constraints not able to get that rectified.

Service is slow not very nice place to visit food is not edible I wouldn't recommend this place to anybody