McDonald's in Neath Port Talbot

Order 4 ketchups and didn’t receive any for shame McDonald’s Briton ferry this is getting a regular thing

All the order was wrong, had to go down to Briton ferry to get it fixed !!!

Burger order was wrong - asked for no pickles, no onions, no crispy onions - but it come back without the cheese sauce. Food was not warm enough and the chips were very bad - worst I had in a very long time. They tasted old/stale and reheated chips. Chicken was fine

I mean what can you say, it’s McDonald’s. We had the new Philly burger which was amazing, plenty of sauce. Building was clean and plenty of staff both serving and looking after everything.

Driver collected my order then went in the opposite direction to make a 1st delivery, fair enough, BUT he then went back to McDonalds and waited there for 10 minutes to collect another order and delivered it before mine! stone cold food again for me

Ordered a mcplant for my vegetarian daughter and received a chicken sandwich and a chicken salad. Every time I order from McDonalds there is something wrong with the order.

My order was almost two hours late, and was cold.

left a 5 pound tip but almost never got my food because I didn't get a code, email, app nor text. I guessed it right and kept the cold food. If you have to make drivers sure, then make sure you get the code to the customer too

Shocking, come two hours after I ordered, food is cold and few things missing, burgers all wrong, terrible place

I ordered a share box of mozzarella dippers and received a side

food was cold drink did not teast like coke the who ddelivered it spild my abit of the drink went through to the bag to I was really disappointed

Ordered to happy meals both came with no chicken nuggets

Yet again items missing from order, but no way to list all of them as missing as they were dips which were part of 2 meals, in total 8 dips missing. Completely spoiled and dry as we’re having chicken nuggets meal and chicken selects meal. Also, straws for 2 drinks missing, not as big of an issue, but missing items AGAIN. EVERY. SINGLE. TIME!!! This is not a problem with just eat, it’s not their fault, it’s McDonalds.

every time I wrote not to miss anything... and every time something is missing

Chip cartons half full at best and delivery was well over an hour. Rubbish!!

75 minute wait for cold stale food

Second time in a row I’ve had items missing, not happy, it’s not cheap to have a takeaway and items missing is a joke it’s not hard to get an order correct

Food clearly been hot held for ages

Food was freezing cold, and given the wrong drink

Ordered 3 chicken selects meal but got no chicken selects as well as the 9 selects share box which didn’t arrive either but had 9 nuggets Instead. Ruined my hangover food

My order never arrived still waiting for a refund

foid arrived late and was freezing cold when arrived 😫

The food was lovely. Thank you so much.

no mcflurry once again getting annoyed with missing orders now seems to be a repeat pattern won't be ordering from here again

Food was okay but they did not listen to my request for no egg on the McMuffin and did not provide syrup for the pancakes

Ordered 3 medium meals, mozzarella dippers and a cheese burger.. instead they sent 6 chicken nuggets and 3 drinks!

Delivery was late, the food was stone cold and my milkshake that was like water as the delivery was late had fallen over in the bag and was dripping out the bottom of the bag all over my carpet, I've requested a refund

My order turned up, it was. Dumped on my doorstep and one if the drinks had spilled over everything, the driver jumped in his car and drove off even though I told him I wouldn't accept the order as it is, I was absolutely disgusted!

I ordered a large drink with my food. it was spilt in transit. poor attitude off driver

Food could be warmer came on time.

Food was cold and 3 items missing, hardly ever get the order correct

Always late. Always get the order wrong. Always thrown into the food boxes in a mess. Never again

This is the 4th time I’ve not received any of my food I’m taking this higher it’s ridiculous

All the food cold and warm drinks

all the food went in bin absolutely disgusting will not be ordering off McDonald's again also 1 of my meals were missing DISGUSTING

Everything cooked lovely unlike port talbot - burnt. All arrived without anything missing, only order from Britton ferry McDonald’s now.

Sausage McMuffin sent to a vegetarian that ordered cheese and egg!

FORGOT SAUCES AGAIN!! RESTAURANT SUPPLIES FOR FREE. JUST EAT CHARGE AND ALWAYS RIP OFF CUSTOMERS .

Tasteless and dry chips. Hard wrap, dry chicken. Lids not put on drinks properly so spilled. Sauces not given. Not the 1st time we have had issues like this

Everything was freezing cold and soggy on arrival inedible even the coke was flat. Complete waste of money

food was horrible and cold as soon as I bit it horrible

delivery was sloppy drinks were spilt everywhere and missy half my order

Burgers okay all chips were cold and the strawberry milkshake had sooo much syrup you couldn’t drink it. Leave the chips in for few mins longer and take heavy handed Harry off the milkshake machine!

Unfortunately I do think whoever packed the drinks didn’t seal them properly as all three drinks were half empty as they had leaked everywhere. The coke was completely flat so not the best. The delivery guy couldn’t care about the wet bags which had gone all over our food to all he wanted was his code. So not a enjoyable takeaway.

delivery driver was extremely late, my child's food was very dry and cold. Driver was not friendly.

Everytime i order from here there is something missing

No straw for the milkshake. The twin McFlurry had only vanilla ice cream and nothing else. No garlic sauce. Very disapointing

Coke spilt everywhere over mcflurrys , no milkshake what a waste of money

The delivery wasn’t the worst part it was the food that was truly awful I got my order wrong and everything was cold.

Didn’t come with straws or any sauces and ordered chips but didn’t come

Chips aren’t cooked and no sauce that I paid for or straw in the bag

Wow! Bought a few meals here this evening. X2 big mac meals, wrap of the day and the new mcphilly burger. I don't know where to start. The queue alone was ridiculous, food was worse and to top it off every coke purchased tasted like water. Never again!

food freezing cold dry awful not even eatable

one bag we had was wrong order, we had someone else's and now myself, my partner and my daughter has to go without certain items!!! the man even checked as he was coming up the steps on the bags!!!!

said it was delivered but wasnt

food cold once again mcflury melted don't understand how this is all the tole food is not edible

Awful paid £20 for sausage & egg McMuffin meal when receiving the wrong order

Latte had tipped in the bag. Delivery man was polite and apologetic and I understand that these things happen.

I wish I could give them negative Stars. Very rude to me anytime I go there.

order never arrived i would like a refund

I ordered at 20.18 and had it at 10.00 food was freezing cold and my milkshake was like water.

Another drive through order with items missing . Just make sure you fully check the order before driving off . Shouldnt have to but happens frequently

Missing so many items treat for my kids and then have nothing really to give them after spending £35 not happy

Driver had my food while waiting in kfc to pick up another order and my foods freezing and he spilled my drink everywhere

Had 2 Big Mac meals. Food all Luke warm and not that great. Drinks flat. Very poor 👎

My order states delivered and thuis hasnt arrievd

The delivery driver was impeccable 💜

orderd 9 ish still no delivery at 1120 says deliverd 1145 even tho ots not even 1145 yet

waited over an hour for the driver to be around the corner say it was delivered but it wasn't

Missing item chicken selects! Half portion of fries in the two large meals, happy meal had more fries than my large fries! A little more care is needed when preparing orders!

Food took over two hours and missing half the order

ordered my meal at 5:30 and it arrived at 7, food was cold very disappointed 😞

The drinks didn't come with food, chips weren't cooked. plus the box of chips were half empty

food missing again this is not acceptable

You keep sending the order with missing items. Sort it out.

Updated for August 2024 and still rating -100 stars! Literally popped in a few times, the service is atrocious- poor attitudes from staff. Often missing items, often cold items, always something unavailable. App doesn't always work here. Just simply crap Wish there was an option for 0 stars! Ordered on app, and then still had to join a 10 car long queue in the drive through- not sure what the point of that is! Paid via PayPal on app and then told at the kiosk it hadn't gone through and was made to pay again. Finally got our food... Checked emails-paypal had taken the payment. So had to then park and go into the store to sort it out waited (and was definitely seen!) For at least 10mins...... Finally spoke to someone, then waited for the manager (wish I hadn't bothered!) She was so rude!! No empathy, no compassion, atrocious communication skills!! And wouldn't refund it. So, I left, to go and eat our very cold (after waiting for 20mins!) Food. Hopefully the app can sort a refund but I wouldn't step foot inside the this mcmdonalds again.

Continous delays and then half the order wasn't there or wrong. Absolutely awful!

Slightly cold but on time none the less

Food was freezing once again absolutely disgusting we couldn’t eat it never again

Order & wait going through drive through??? Not a drive thru and still get cold food!!

Showed on app that order was delivered but nothing received. There is definitely something suspicious going on because I was tracking the order and it never went out of the McDonald’s location

chips were so hard and dry .old chips 🍟

Unfortunately there were crossed wires and the code could not be given at that moment in time. So not the fault of the delivery driver. But I didn’t receive the goods and just eat we’re good enough to refund me.

Lovely and hot on arrival. Delivery driver was very polite and kind

It was quite busy. This is good. Its Macdonald's, so there is not much more to see hear. Parking, especially seeing the difficulty for disabled drivers to park, I believe influenced my score.

Order never arrived terrible service

Food was cold and bag was open by seal

Just another McDonald's, no complaints!! Thanks

was brought the wrong order they forgot my partners food and brought me the wrong burger not happy

Still waiting for our food. Has not been delivered

They forgot my garlic sauce which cost 70p.

All food fresh and hot! Staff were all lovely and pleasant:) a great maccies🍔🍟

Driver was really nice even when he couldn’t find my house he was really good! Not his fault it was late!

Out of all the McDonald's I've visited, I don't usually review them but I was very impressed with this one, great staff, clean, not stupidly busy considering the time of day (around 5pm), nice stop off on the way home.

Always either cold or missing items. Today I was missing my entire wrap meal from my order .

Drink was missing and driver have no idea about drinks

Forgot nearly most of the order Beyond a joke

All the McDonald's we have tried to go too which is 4 of them are all shut with cones outside blocking

Dire experience. Orders were wrong and staff unable to communicate effectively to the customers and themselves

order said delivered but has not been delivered