McDonald's in Neath Port Talbot

Food is usually good, staff are great, but it is not open 24/7 as advertised. After a certain time it's only the drive through that is open. They don't even state it anywhere.

Asked for a sweet chilli chicken wrap crispy and they asked again crispy or grilled answered crispy twice and they gave me a grilled. Terrible service can’t do simple requests.

Hot food, great drive thru service, not so busy for a late afternoon, but was quick didn't need to wait.

Lobby staff (Morgan) was very rude and when he finished his shift I was sittin in my vehicle in my phone and him and his two friends were staring at us and being very horrible sittin behind my car taking photos of my registration plate when goin back in to tell the manager about it who was also very rude told me to go and when ast was he goin to anything about his employee he said no then walked away disgusting behaviour and will be takin it further

I would give a zero if I could the service is discussing the food is cold and thay never give you your correct order, and thay never correct it and make out your in the wrong, Would never ever recommend this place

Got there wanted a Minecraft meal, there was no chicken there was no fish we ordered the burger one. Asked them for McFlurry and got told there was no McFlurrys when the person in front of us ordered it. So when we got to the window he questioned the McFlurry, only for her to shout at us and say the machine is still on. She was very and needs training in customer care. Never coming back.

Very efficient and pleasant staff

Impressed with the quick service of Martin and Team! They really look after their customers as compared to other branches 👍

Food arrived freezing and the drink had opened and spilled into the bag

Credit to James top bloke thank you for the raffle couldn’t do enough for us got us sauces and sorted us out with the raffle top guy thanks James

Food was stone cold on arrival and took nearly 2 hrs

Food arrived freezing cold! Never had a problem before but tonight was inedible

Food bag was not sealed food had tipped everywhere in bag drinks were tipped too bag was soaking food was freezing

Thank you excellent service again

Bag top open and Chips missing 😩

missing chicken nuggets and the mcflurry , this is happening all the time , beyond any joke.

The food came destroyed and missing half of the promised product, deliverer took a absurd amount of time and even stopped at kfc to pick up another order ensuring food is cold, it took him over a hour and a half to arrive

No toy, coke half full, missing stuff just terrible. Every single time I order from this McDonalds my order is wrong. 1 day I’m gonna come up there and make sure my order is “right”

Took just over an hour to arrive and food was cold

Didnt go in there but was quick. As most are totally slow.

Not sure why I'm surprised, more often than not we order delivery or have a drive through and there is something missing, but its miniscule and we let it slide, or it's too much hassle to go back down. Half of our order was missing tonight, for my daughters birthday sleepover. Even she doesn't want another one now 😂

What a miserable kid taking orders tonight, I think he wanted to be elsewhere! Rude was an under statement!

yet again items missing, not sure how every single chips and more than half burgers and nuggets can be missing from order. not hard to pack items in a bag

Smokehouse BBQ McCrispy was delicious!

Missing food which I am not happy about

missing a burger also missing bbq sauces and tomato ketchup

missing items and onions in burgers I'm allergic

All food was cold not happy and ice cream melted

Fast service from McDonald’s and the Driver(s). Thank you!

i don't know how many times we have had missing items! yet again no Philly cheese stack! missing ! it's a Friday night treat for my family but is spoilt because someone hasn't got there food.

food stone cold very disappointing

my food was cold, ice creams were melted. And chips were ice cold

It's McDonald's, you already know what to expect.

Nice place but you can find something better 😁

Fries where half empty cold and no salt and also didn’t get straws

Very poor tonight well over cooked

Chips were not cooked and half filled , drinks arrived all tipped

Food was on time and fresh and hot.

food freezing cold can't even eat it and drink split every where

waited nearly 3 hours for delivery. Delivery time kept getting pushed back, it then said delivered but never arrived

The order was damaged the drink has spilled inside the delivery drivers bag and had leaked everywhere and the food was soaked in the drink

I went through drive through easy quick great service great food very pleased

food still late even after changing the delivery time the fries were cold

Happy with all areas of the service thanks.

this us the second time this week our food was delivered cold! a cream almost melted. not a happy bunny!!

Guaranteed to get part of your order wrong, every time. Update. I ordered 3 items at window 1, at window 2 I had to ask for the 3rd item when the staffer wanted to know why I was still there.

the food from here tonight looked thrown together..and I've had serious stomach pain since eating it..

Raspberry & white chocolate pie was missing

Great meal for my husband and I, thanks 👍

Delivery driver tipped my drink, quite disappointing

Only negative as were non smokers the food bags smelt of cigarettes so the delivery guy must be at times smoking in car. Not great.

McDonald’s service was rubbish, pay for meals which should include fries, only had burgers and drinks. The staff should pay more attention to the orders before packing for the drivers.

missing drinks!!! this happens so much!!! it wasn't a big order I don't understand how u can miss things!!! come on surely a multi billion pound company can hire more compitant staff!!!

Friendly fast good service. One of the better ones around XoX

Ordered from here 3 times in the last 2 weeks and ever time my order has been wrong.

ordered food only for the meal to come missing the fries, ordered a raspberry pie but got apple instead, absolutely terrible and constantly missing things from my order will not be ordering from here again

Ordered a smokehouse got a beef burger instead 🙄

Visited today, used drive through. Very poor service. Staff was not at all supportive and rushing me to go forward. She didn’t offer any solution to the issue just said sorry and frustratingly keep saying sorry. Don’t try to fool your customers. This is not the way.

Driver went to wrong address couldn’t understand where I live, was also rude! Absolutely disgusted with the service and the delivery drivers lack of understanding English, delivery address and he was shouting on the phone to me when I was tryin to explain where he’d gone wrong with address! I will never use again unless I can have a English speaking and respectful delivery person

Food stone cold and order messed up.

my breakfast was sat out in the cold driver didn’t knock the door

food was cold and chips where stale and horrible

Cold food supposedly made fresh. Served at 23:01 and told to leave at 23:05 as they were closed. Rubbish

Telling me it be delivered but I have not had it

food was freezing cold times was changing

the food was stone cold. McDonald's used to be nice and hot when it was delivered but not anymore. it's always freezing. I won't be ordering from you again. what a waste of money. the food was so tasteless nobody ate it,it went in the bin!!!

I had to walk half way down my street to collect it off them. It’s the same with every single driver. They aren’t getting out to check door numbers. My chips were spread over the contents of the delivery bag. I have had to throw my food

Courier was respectable,very freindly he was a very courteous young man excellant customer service

I duno how food can be cold when only delivery down the road to me 🤦🏼‍♀️

Same as usual, soggy luke warm fries and sit for 5 minutes waiting for someone to take order at drive through

Absolutely dreadful. They never get an order correct and blame Uber drivers if your food is incorrect when ordering via Uber. It's McDonald's staff that pack and seal the bag, yet they blame them because they're incompetent.

Great service and food was warm

Food was cold and delivery was 55 minutes after placing order.

Our favourite McDonald’s. Orders are always correct and food arrives hot

terrible, I've not received any food

asked for delivery for 6 and arrived 6.15 and food was cold

Quicker than all other drive-thru's in NPT and Bridgend, we ordered personalised burgers and didn't have to park up and wait. Downside is most McDonald's have car chargers in the car park, and this one doesn't.

They keep getting simple orders wrong!!

Toilets were flooded with urine , one of your workers looked at me weird and I DID NOT ENJOY THE VIBE IN THIS STORE , DONT GO HERE !!!!!

Open 24 hours – what a good joke. I drove there today on purpose, only to find out it was closed, even though the staff were inside, probably sleeping instead of working.

Food was on time except for the fact it was missing multiple items from the order.

once again you mess up my order!!! how can a meal come but with no fries and cold food!!! sort it out, the other McDonald's in the area never have any trouble!!!

Why is it that Briton ferry McDonald's can never get an order right with just eat??? No fries with any of our meals and cold food???? Is it so much to ask???

driver was parked all the way the down the road didn't knock on the door or even come to the house I had to walk all the way down the road and then proceeds to tell me it's my fault when he didn't even come to the house are why are you hiring delivery drivers that don't even deliver it to the house I may aswell had gone and got it myself because the food was cold by the time I got it and my mcflurrys where melted

No digs came again after ordering 3

It's a McDonald's what do you expect lol

totally wrong order disappointed

Several times I have attended this mcdonalds and service is extremely slow, the are often out of items, I.e. porridge... don't think I will bother there any more.

Once again it was freezing!! It’s not hard your all think as

over an hour late and food was stone cold. one item was special order and was prepared 40 minutes prior to delivery as it has a time stamp on ticket. Mcdonalds are useless on Just eat and the contract should be terminated with mcdonalds.

Always friendly staff and relatively fast service at the drive thru. I usually order a coffee and it's always perfect as described.

The food was really warm and the chips were boiling

all three portions of chips are stone cold and my big Mac was barely luke warm either.

Burgers were cold. Delivery was late.

the absolutely worst. I ordered with NO cheese, and it was printed on the order paper with NO CHEESE. still manages to send with cheese.

Happy meal didn’t have a burger in there

Couldn't fault it today, food was boiling service was on top thanks to a Taylor I believe her name was (customer care) as a human on crutches anything I need she would offer to get me what I needed and that helped a big deal 😁 Not happy with the disabled car parking was taking by just eats drivers with no care for disabled people and look at me with out a word to say to me when confronted witxh happens with all McDonald's and needs to be addressed

Order did not arrive, app said it was deliverd

I ordered to the wrong address but driver was so nice and delivered to my actual address. Thank you so much xx

food was freezing cold so couldn't eat it