Mcdonald's Restaurants in Neath Port Talbot

Horrible all round. I understand the pressures of working in a chain like this but I can’t understand how it’s possible to be served food this cold & overcooked. Service there is pointless, expect to wait at least 30 minutes just to be served. You’ll have a lovely view of the ordering window and the workers all laughing and joking instead of actually working though because they refuse to tell anyone to park up and wait for their food. Take the extra 10 minute drive, go to Briton Ferry McDonald’s and save your time & money.

Although this is our local branch we started boycotting it a few years ago as it is always absolutely atrocious, terrible service and never got the order right but this evening we foolishly thought, "we'll just get some hot chocolates and a latte, they can't possibly get that wrong....." As if they heard us, they did! I thought 2 hot chocolates and a twix latte was quite a simple order and to be fair, the kids on shift did manage to get one hot chocolate right! Bravo! However, they obviously got distracted and managed to stuff up the other hot chocolate and latte as it would appear the twix addition was added to the other hot chocolate leaving that tasting foul and my partner having a plain latte. So looks like we'll be continuing to use the Baglan branch for the foreseeable future. Genuinely don't understand how this branch stays open.

Absolutly terrible! Was no one there and had to wait 10 minutes before getting asked what we wanted. And the food was even worse!! Was dripping in grease and just thrown together!! Couldnt eat it had to throw it away! Made me feel sick on the first bite!

Took my granddaughter here for a treat, the service was ok, we had table service, they were behind but got to remember they are a drive through as well so it's quite busy

Where to start? Twice I've called in around midnight. Always short staffed. Extremely slow service even last night food was being made and left to pile up as no one was serving and when we did have our food it was almost cold from where it been stood. This seems to be the norm for this place. Bins inside overflowing and rubbish left all on tables. Staff (male with blue hair) making the food with no gloves or or even a hair net. Did say thought this was fast food establishment only to have the reply no it not as it's now family run business.. ummm mcd has always been known for fast food but obviously not this one lol Not rocket science guys STOP PENNY PINCHING AND PUT MORE STAFF ON AT NIGHT FFS

Just another McDonalds, with cold fries.

Awful. My burgers were cold and the patties weren't even inside the bun. Just bad.

Ordered a double cheeseburger with only ketchup, and opened it to find a thousand onions, onions make me feel physically ill and the staff were too busy, dancing and talking in the kitchen especially a blond one called tysanna, absolutely appalling.

The last few times we have ordered via the McDonald's app the delivery has been terrible, most of the time the food is delivered freezing cold but most importantly the order we received tonight wasn't the full order there were a few things missing but yet no one will tale responsibility on who's at fault, mcdolands say to speak to uber eats and uber eats say to speak to McDonald's, these past few months both companies have gone terrible and they need to sort things out, stop charging people for an order and only giving part of the order then refusing to take responsibility and give a refund.

Disgusting customer service and terrible front counter staff non of them care about anything other than having a joke on shift one of them sitting on the floor whilst waiting for their drive thru orders and the other girl that served me a blonde girl with a headset didn’t get her name I could clearly see my order was ready and had been there a while and had gone over 800 seconds already I asked nicely if they could do my order because it was there and they tried saying it wasn’t mine when my order number was on them because they were both customised then continued to wait another 5 minutes to which she took 2 orders where the fry station was gave the other customer their order and I could see that all of my order was ready to have them make me wait even longer and they took the bag out of view so because I thought they might of done something to the food I didn’t even eat it and when they gave it to me had the most disgusting attitude it’s not the first time neither

“By far the worst McDonald’s in the U.K. — it’s like a comedy sketch at this point. Rude staff, and every order is a surprise because it’s never right. Honestly, I keep coming back just to see how badly they can mess up next time. It’s become my weekly dose of chaos!”

Efficient process using the app.

Not the best mcdonalds order was wrong and the chips wasn't cooked properly.

This is the worst McDonald's in the world. The staff are very rude and slow. They always seems to be understaffed. They keep walking around as if they are all new to the job. They are very rude to delivery drivers/riders. You can wait an hour for an order and they won't even attend to you.

Food wasn't fresh and not prepared well

Hands down the worst McDonalds I've ever been to. Every order I ever get from here is missing something. Don't even bother with ordering delivery, you'll only get half of it.

Unbelievably slow, 25 minutes in a queue for a drive through

My delivery didn't come with chips

What a waste of time and effort having a telephone number been calling for 3 weeks and no one answers maybe get some proper staff that give a dam about their job

Need to have more human staff to take orders at cash registers rather than all the self serve ones which take twice as long.

It’s awful and should be shut flies and grease all over the place food was wrong like always shut it down already all workers are rood and are not doing anything

Shocking service, delivery drivers are rude and push to the front. Food like cardboard. Won't come here again

In the past month I have ordered two McDonalds Breakfasts as birthday treats for firstly my daughter and then today, my son - via “Just Eat”. On both occasions although the app said 30 minute wait we waited for hour and half only for the app to then change status as “delivered”. Both times the food was not delivered leaving disappointed and hungry children. On both occasions we were left with no food and out of pocket, £25 each time. Upon calling McDonalds over and over for atleast 10 mins no one ever answers the phone. “Just Eat” aren’t much better and when you can get hold of someone there, they just tell you to contact McDonalds, who never answer the phone! I do blame McDonalds as why use an unreliable and untrustworthy delivery service such as “Just Eat” - clearly who are having a detrimental impact on their business. Having young children waiting for their birthday breakfast only for it not to arrive, is just disgusting McDonalds. Don’t offer a service you can fulfil or at the very least if you can’t offer a delivery at that time contact the person who has just paid you £25 for a service. Needless to say … I gave you a second chance but there won’t be a third and given it’s just been unacceptable we won’t be using your restaurant or recommending it again.

Waited 30 minutes for them to get my order completely wrong then went back and took another 20 minutes then the worker was audibly complaining and rude on both visits

Not the best McDonalds unfortunately. Food is always cold when using drive thru. Staff are always pleasant and friendly.

Supposed to be open 24hrs. Yet this is third time been and restaurant closed. Claim short staffed. They need to get this sorted. Now I see why the one in port talbot is in debt. Hopefully it will close soon. Put a Wendy's in its place instead. Better food and they stick to their policies

Kids running riot inside and out. Staff trying to calm them down but that's not their job. Security definitely needed. Will not visit here again.

Filthy place, both the diner and bathrooms, though the food was fresh and tasty. Not to say that they charge 5p for every paper bag, which you only see outside London, I don't get it.

Alwyas mess up our meals cant get a order right sometimes

Staff were polite and the food/drinks were great. It was late at night and not fully staffed so the tables weren't super clean but definitely not the worst either. Easy to find and park etc, will come again

Found a hair in my burger. Chips looked anaemic. Ice machine was broken so warm drinks. Gristly wraps. Overall bad experience

Getting used to using the drivethrough and finding out that the order is wrong. To the point where I can't be bothered to call them anymore. Go to Briton Ferry instead. At least you get what you pay for there. 🤯 Edit: Some things just don't change. I'm not sure what this specific McDonald's does differently to the rest but it's always way worse than the other restaurants. Slow, incorrect orders, lack of care/empathy from the staff...

Great service today ! In torrential rain. Staff absolutely fabulous. Box of chicken, chips and dips delicious. Thanks everyone xx

I swear food quality and service went down the drains. Mixed up my order, cold fries. This is happening a few times.

The staff here don’t have a good attitude The last two times I have been had been ok but I try to avoid as much as possible

They always get things wrong when it’s busy. I ordered for four people on a Friday and had to go up 3 times to get things changed. I am a regular due to having children but it’s not once in a while it’s every single time they mess up during busier periods!

I recommend do not order from there they forgot my burger I recon we all prefers on Saturday outside are not leave I paid £30 it’s a scam run them out

Absolutely terrible store. Ordering online especially, order is always missing items, our last experience missing an entire meal on a large order then when we called the store were told they weren't willing to send the missing items out to us. The fries were mostly inedible as overcooked. Don't waste your money, there are plenty of competent eateries in the area, save yourself the disappointment!

20 minute wait for 2 coffees. Too busy dealing with uber eat drivers that park in disabled/parent and child bays 👎

Called in for two large Big Mac Meals via the drive through, paid for the food as usual at the first window. We were then told to drive to the waiting bay where they were telling most customers to go because they were so slow and there wasn’t any room to park. It wasn’t as if I ordered a special meal. We then finally had our meals, the burgers were as thin as pancakes and the food was stone cold. I don’t go to this McDonalds branch normally as I have had quite a few issues with the food and service there. It is quite noticeable that they prioritise customers who order via the Just Eat or so called apps. The manager here really needs to sort this restaurant out properly. Waiting 20 minutes for fast food isn’t fast anymore!! Won’t be calling here again!

States they're 24/7, but don't tell people when or why they are closed.

Chips were overcooked, like cardboard.

The busiest McDonald's I have been in. 2 filet of fish took 20 min.

Poor customer service, orders not correct, missing items!! Car parking is a major issue with the delivery drivers taking up all the spaces out the front. Missing items from orders again, will not be using the delivery service from there again.

Terrible cold food. Deliveries late or not at all. Impossible to complain and get a refund. The restaurant blames Just Eat and the delivery people have to go where the map sends them. So they chuck the food and mark it delivered.

2 problems I’ve had first I got veggie food I know it takes more time but was told to park up when there was no spaces in car park I was told to scan card to get a refund but never had It also went today got 2 porridge which was cold think I pass this place in future

On this occasion went through the drive thru,was greeted by a youngster very politely,took my order,again very polite,drive around to the pay window,again all as should be,and as a nice touch,was sent on my way wity a genuine sounding ' have a good day Man". On to the collection window,was given the correct food( not always the case with drive thrus)and was engaged in a genuine friendly chat with the youngster serving me. Breakfast was uninspiring but to be himest I don't expect haute cuisine when ordering a fast food breakie. Well done McDs,you've restored a bit of faith.

Fast food. Where it takes 45 minutes to go through the drive through for a double cheeseburger. Absolute joke. Avoid at all costs.

Yet again, cold food, and we sat in concentrating far too much on just eat Uber, etc

staff here are genuinely incapable. that’s all i gotta say

Don't know why we keep going back to order from here. For one it takes ages to get here. And when it arrives we are always missing items, foods in a state. Or just got completely the wrong order altogether. Whenever we phone to complain we are greeted with attitude and nothing given other than contact uber. Needs to be sorted

The worst McDonald’s EVER, forever forgetting whole meals that have been ordered then refuse to do anything about it because it was ordered through app. People who work there must be retarded because they read an order with 4 items on it and manage to miss 2 out of 4 items every single time

Guaranteed customer satisfaction

Pencoed mcdonald's is always great. Polite staff and great food

Over a 30 minute wait, cold food, no apology tonight. Attempted this drive through twice recently - one 30 minute wait, the other waited 25 minutes waiting to be told they're not serving due to system update and took up to a further 15 minutes to get out of the drive thru!!. Awful.

Don't pull off the motorway if you're hoping for "fast food"! It's a Monday night and the queue is huge and barely moving. I wish I hadn't bothered and I'm sat here not able to get out

This branch of McDonald's always seems to leave something off our delivery. We ordered food as normal and they forgot to put my son's happy meal in. It was a treat for his school work. As he has autism he doesn't like to go on to the shop. One really upset child

Absolutely awful wrong burger paid for a double ended up with a single one cold chips drink with no ice absolutely awful

Nice place when you want to grab something quick on the way to work,

Awful, stale, rubbish, 17 quid paid for the wrong bloody order. i want my money back right now! i’m appalled .

Easy to order, all hot and fresh.

Last visit unfortunately. Couldn't move for just eat drivers. Staff seem to be concentrating on these orders alone. Queues were awful 😔

Never send the Dips mmmmmm your having a laugh Dry and tasteless worst mcds in uk

Disabled toilet and baby change out of action as lock was stuck. Unacceptable on the owner/managers side because I was told it happened the night before and someone got stuck in there, so they had plenty of time to get a locksmith out by lunch the next day. Apart from that staff were lovely and food as expected.

This MC Donald's is useless 3 times in two weeks they've got order wrong.inedible order wasted money as they can't get the order right.chips always cold...They won't reply on the phone pretend the line is bad. Many orders previously have messed up much to the disappointment of my family.not worth one star try minus10 had to give one to enable rewiew

What a ignorant people working on drive tru. Shocking

Awful. Just keep taking people money and then have to wait 25 minutes in the car park for cold food to be brought out. Ridiculously bad service. Should’ve gone to greggs for breakfast

Attended the drive through there at 10am on a Sunday with my family, prior to sports. We only wanted two bacon rolls and a cup of coffee. We were told from the off that there was no milk at the premises. Following this we had to park up and wait for the rolls. When I say wait, I mean wait - 25 mins (which I didn’t have) in total. It appeared that many other customers were in the same position and the parking / waiting was chaotic. Poor, very poor

ordered food at 10:00, was still waiting for it to start being prepared at 10:30. rang to enquire, no answer🤦‍♀️. what good quality service they have.

i waited 25 minutes for my food while there was no one else waiting i asked for no pickles twice and had pickles in my burger which im allergic to and my drinks were also flat and warm

I order McDonald's every now and then and each time there is something wrong. I once had a burger that they dropped when bagging but just chucked it back in the box and threw it back in not assembled. It was a mess and disgraceful. And I don't always receive the order I only receive like 10% of what I actually bought. I'm not sure why this seems to be a problem as it clearly states what has been ordered on the screen and when I'm in store I see people come to check the order when bagging it before serving it yet the order still seems to be wrong or have items missing. I am very disappointed and by looking at other reviews this seems to happen alot. I've even seen staff messing around shouting things around at customers one night when in store. Now not All the staff are bad some are nice and polite but that won't make up for being unable to do the job your trained to do.

Typical Maccies food. Always takes ages to get served. Long queues day or night.

This has to be the worst McDonald's in Great Britain, nearly everything I visit there is something missing in my order or they don't have it, today I called in to have some fast food as I was in a rush, there was 4 cars ahead of me in the drive thru so not too long of a wait it thought how wrong was I I 35 mins later I had my order with cold chips, no apology for the wait and when I enquired about the wait I was told nothing wrong just short staffed lol I would rather drive to another restaurant than go there again, surprised McDonald's let them run it like this tbh.

Messy inside and out... Birds playing outside and picking on overloaded open bins... just Dirty place... customer service non existing...

Horrible experience counter is not nice and we had to drive from cearau to port talbot just for a mistake that they did

The worst McDonalds I’ve ever had. Took 15 mins to get through the drive (though I accept it was a busy Sunday). We were asked to park in a bay to wait for our food (as were all the cars in front of and behind us), but the bays were full and cars had to double park. Whilst in fairness we only had to wait a further 5 mins, the food when it arrived was tepid, my burger was crisp and dry with lots of mustard and hardly any ketchup. The only saving grace was the very pleasant girl who brought our food to the car.

A lovely place to be for a quiet quick bite

Went through the drive thru parked up waiting for my food got home half of my food was missing tried phoning no answer then I had to order the other half off uber eats

Every time i go here they always miss items off my order. Go here at midnight sometimes like tonight, spent £22 for me to not have all items paid for when i got home

Much improved since my last visit.

I'm fed up of being asked to park up when the car's in front of me stay by the window. I've had the wrong food wrong drinks, cold food and yes wrong food. I've had it with them, sorry this is negative but enough is enough. From now on it's "Subway" for me, hot and cold food made in front of you the way you want it. That's the way to go for me.

Ordered eat in food at 9.53pm Received food at 10.05pm Sat down to eat food then some little black geezer security guard told me I wasn’t allowed to sit down and eat it Requested full refund and walked out Shocking

Stopped to charge my work van and grab some breakfast with a work colleague, both our muffins on the breakfast where a bit stale

Filled the gap whilst out working

It's McDonald's. Same limited menu choices, same prices as most of the other McDonald's around. Clean. Parking available.

late night stop at mcdonalds, nothing else open. Fries were cold sent them back and the buger was luke warm. Halloumi fries were good and hot!!

Parking Crap Drive through Crap Actual food lovely

i ordered on uber eats. the food was good but they did not give me the mcflurries i had ordered, and when i tried to call them about it they did not respond. i think this is horrible customer service and that they should offer a refund.

Worst McDonald's I've ever ordered from, bad food, bad service, long wait

Says open 24hrs. It is far from it.

Generally good. However last time I ordered a cappuccino it was cold. They replaced.

Always get orders wrong and try to blame Just Eat even though it's McDonald's staff who pack the bags

Very helpful staff got stuck on using mc Donald’s rewards this morning man came from the cooking counter and showed me how to do it great service

Fast service and clean inside, all good

Was looking forward to have my breakfast I ordered 27/2/24. Came home to one order missing. Luckily i live near to drive back. Went back to drivethrough and the manager on that served me originally was still there and no apology was made from any of the staff on which is the least you expect from a missing order.

I'm not one for leaving reviews but it's got to the point I've had that many poor orders I feel I have to, from now on I'm going to drive the extra mile and use the other McDonald's near britton ferry Absolute joke this place always something wrong my order today my big mac was just thrown in there with a loose bun disgusting quality actually fed up of giving this McDonald's the benefit of doubt the workers clearly don't appreciate people spending money keeping them employed and looking at the reviews I'm not the only person who feels this way I'd just like to add the people who are dealing with the customers on the windows are pleasant and do a good job but the food coming out of this restaurant is a disgrace

A number of times have been there and items missing from orders,drinks machines constantly breaking down and rude staff. Its the only McDonald's in our area.

Disappointed this morning I stood up half an hour in pain I get my order coffee Luke warm no whip cream toffee sauce and Pancakes dull and sausage was bland Tim Hortons pancakes way more fluffy

Went in the left lane of the drive through. Waited 20 minutes for someone to communicate what I wanted whilst watching 7 cars go through the right lane of the drive through who was behind me. Only wanted a happy meal for my 2 year old who was now screaming at this point. Thought it’d be faster getting fast food than it would be to cook but turns out I chose the wrong option. My 2 year old did eventually enjoy her happy meal😊

Been in through drive through, takes a long time, food is cold, 2 items missing in the bag and I don’t think they have a clue in all honesty.