Mcdonald's Restaurants in Exeter

Ordered 4 meals 50 minutes ago, still not here and not on the way. It’s a 3 minute drive. Terrible service tired ringing they do not answer the phone. Will not be ordering from here again.

This has to be the worst McDonald’s in the UK. Every single visit without fail you are asked to park up for your order which could be as small as a wrap of the day. Every car is sent away to wait essentially blocking up the car park with people waiting for their food. It takes then at least 10 minutes to get what you ordered. Terrible system in place here never experienced anything like it anywhere else.

Wasn't very good as want though drive thou we saw out food sitting on the counter for 15 minutes

Convenient and Friendly, but Pricing Feels Inconsistent McDonald’s St Albans is a clean, well-run branch with friendly and efficient staff who always provide good service. It’s great to have it so conveniently located in the area. However, I was surprised to discover that prices here are noticeably higher than in other locations. While I appreciate the convenience, it does raise questions about pricing fairness across different areas. That said, it’s still a welcome option to have nearby for a quick bite.

Nice and clean store. Chips luke warm and burger also.

Scarlet at the till was very helpful when the app wasn't working correctly. Very patient with us. The food was lovely too.

3 weeks ice cream machine does not work

Food was great, the lovely staff member we met went over and above her job to help out two disabled pensioners. Thank you for that, much appreciated.

This is the 5th time I have used this McDonald’s and I never will again . Every time the drive thru wait has been very long , the longest 30 minutes, the food today was in edible , looked like the sausage had been scraped off of the floor and the egg had hardly any yoke , the staff here are shockingly bad , I am surprised this place is still open and am disappointed that someone from the Franchise has not stepped in . DO NOT GO !!!

Not the worse McDonald's ever but very close.

Spotlessly clean and very efficient

The slowest McDonald's drive through in the world! Every time I decide to have a 'quick' burger it takes 20 mins after ordering to reach the front of the drive through.

I am absolutely disgusted. appalled. ashamed. Trip number 1, me and my family decided to come here after a long day not expecting much just a big Mac for all of us a simple meal. What could go so wrong??? We all asked for extra Gherkins in our BigMacs, as always. The wait was long as usual, all mcdonalds are, but as we got our meal and opened our burgers, how many gherkins was there?Zero. Trip number two, a simple mcdonalds SNACK. 6. Chicken. Nuggets. The wait was RIDICULOUS!! I went through the drive through and got asked to park in the carpark whilst I wait. Tell me why I was waiting 25 MINUTES for SIX CHICKEN NUGGETS!!! Outrageous. Trip number three, me and my nephew went to the McDonald's to grab him a quick happy meal after a long day out. six chicken nuggets, chips and a toy with a fruit shoot to be exact. Again. ANOTHER 25 MINUTE WAIT. Which came with NO CHIPS! Quite irritated I went up to the drive through and asked about it. A man with long ginger hair with NO HAIR NET, NO GLOVES approached me. As I politely told him about the situation, he rudely dismissed me and told me I had to pay for the extra chips. As my newphew was not to bothered I walked away. This place is always loud, noisy, never clean and irritable. Im done. Save your money and thank me later.

Forgot to put my nether sauce in the bag. Fuming. Raging actually.

Room for improvement on service, being a new outlet the staff need a little more training, Fries were undercooked and unable to provide milkshakes or icecream.

I ordered a Philly Cheese Stack meal and what I was given was pitifully squashed and fries were cold. Shame as it was the first time for me and I was really looking forward to it. Service was great though. Nice lads.

Very disappointed. We had our 2 Grandsons here and as a treat they had a Happy Meal which came without the toys - which is hard for little ones to understand. As for the food - it all had to be re-heated. The fries were pale and soggy, no crispness to them at all. One of the Big Macs looked like it had been thrown across the room - it was a mess inside the box. The Apple and shortcake McFlurry had hardly anything in it. Considering it all came to over £50 - it was a very poor service.

Food inside and outside is so gorgeous

cold food, missing items, missing extras. drinks leaked everywhere. always a problem from this location

I've eaten inside and used the drive through and it's always been good.

Missing all the dips, missing the Minecraft toy, burgers were cold had to warm in oven.

was tracking order and said he was at bridge rd. then rhe driver decided to go all the way back into town for there friends as he said to me was more important as I confronted him about his journey to me. food was stone cold and completely ruined our experience. sort your staff out

Didn't give me the toy on the adult happy meal

items missing, cold food, very poor quality

Food was overall basic, although we ordered sauce and didn’t get it. The atmosphere was chaotic! Employees calling out numbers were way too quiet, that no one could hear their orders. One employee had his long hair down without a hairnet. disgusting.

Not up to its normal service today Cold chips and missing items Normally amazing at this location Just an off day

Philly cheese stack was good! But I didn’t get my double bacon cheese burger and triple cheeseburger instead I got two double cheeseburgers! Not gonna order again

I’ve been here so many times and every time i leave disappointed. Some Mcdonald’s are better than others and this one is in non league. Chips never seasoned properly burgers seem rushed. Maybe Exeter needs another one too take the pressure off! Who knows..

I know we save the planet without foam box's but cardboard box means food is cold

He forgot my sweet and sour sauce from McDonalds now I have to eat my McNuggets dry. Thanks (sarcasm)

Twice in a row every meal, no fries. Twice in a row despite having proof of this, no refund issued. J O K E

Great food, less the rather poor breakfast flatbread. The rest was lovely. I just wanted to give a special mention to the chap outside the restaurant cleaning (it was about 9:30am if his bosses read this) who was so cheerful and polite, saying hello to everybody when they approached. Good food, clean place & nice staff.

They forgot my chips, my dip and a straw for my drink :( I was looking forward to the chips the most. Wouldn’t answer the phone when I rang and they only offer a refund for forgotten items

They can never get the order right

overall most of it was good, no missing items for once but today the food wasn't very hot at all but the fries were very cold and areas had VERY cold spots and REALLY soggy

Fish was not fresh ! Drink was half cup( no ice...u get less drink..service ...joke ..if u not in mood stay home!!!! Waste of money and time.

Was the wrong order delivered,

I ordered a drink but it was not delivered

Absolutely shocking! Delivered food to someone else- when they’re supposed to give a code. Not the first time this has happened these drivers need sort it out!!

The kids' food was missing, and the driver who delivered took the bag from the car seat, it wasn't put in special luggage, that's why the food arrived cold!!

Worst McDonald's I've ever been to. Wait 35 minutes for a wrap that never turned up. There's always numerous cars parked up waiting for their order. This is supposed to be fast food...

Very slow service even when you have requested table service. The burgers and fries where luke warm /cold also the size of the burgers and fries are not worth the money spent as the big mac is the same size as there standard cheese burger with a thin burger in the middle.

Driver was friendly and polite but all Food stone cold!! So disappointed

Fries we're left off the order. Burger with cheese requested to be removed. Still in the burger even no cheese sticker on the box. Cold mayo chicken. Been calling the restaurant for the last 30 mins not got through once.

Quick service at the drive thru..

Good cheap coffee, dismal atmosphere

My order was delivered tonight at 21:34, it was a Large Big Mac with fries and a drink and a Large double Quarter Pounder with fries and drink and guess what ? The Big Mac was missing from our order ! That’s because you have moppets behind the counter !!! They are always talking and playing silly buggers. You have to wait a lot for your order even when you go to it there.

I know they work on the pressure but some of them are very grumpy. Thing missing from the order as well. Not the best Mc Donalds I'm afraid 😕

Food was cold when arrived and wrong items

courier was fast, friendly and professional.

Food was cold, gave the rider a tip on order too. i wasn't expecting a delivery driver on bike as it quite far. won't be tipping on future orders

How can all their coffee machines break!

from previous two orders delivered with wrong milkshakes. to now a plain burger was ordered amd came with everything in it, resulting to no meal for 1 person. but delivery was good

Constantly have to wait for food at the end of the drive through even at quite times. And the food is just warm at best and thrown together. Big thumbs down 👎

Our meal was very cold. The meals cost over £21 I feel the meal was not worth that. The only thing that was nice is the milkshakes ( but no straws to drink them)

food was cold and mozzarella sticks where rubbery and cold large coke was flat and not very nice at all won't be having this again as the delivery delivery driver went the wrong way ended up driving down the road to find my house ended up messaging me asking me if I had a delivery and i said yes he turned up in the ended and told me he went to the wrong house and didn't say sorry or anything for the confused it gave me and I have special needs and sometimes I find it hard to understand

Driver had several deliveries before mine which meant he had food for 45 minutes. All food was freezing cold by the time it arrived

Long Queues as always....finally when we got to order, to be told none of the new premium burgers available, when ordering the person taking the order, wasn't listening just moving on to "anything else" again long queues to the payment window, and when finally getting to our food, the order was taken incorrectly, even when I queried this, I was told "that's what we have on our screen" we sat at the window for almost 30 minutes to get our food. Really poor service!

Drinks leaked, were apparently missing from the order, and found 30mins later outside on the public pavement. Very disappointed, will not order again

the order said preparing for over an hour with the time going down and then up again over and over. I'm guessing it was sat there waiting for a while as it was stone cold when it arrived. Needless to say its in the bin and I'm 39 pound poorer for it

Thank you so much for the speedy delivery! Nice and warm! Brilliant job!

amazing job bringing the food he was very fast and got no problems getting the food off him he was just genuinely amazing food was hot and nothing to complain about at all ⭐️⭐️⭐️⭐️⭐️

Filthy restaurant and toilets. Very disappointed. Had to be in the Marsh Barton area for the afternoon and used for a pit stop before travelling home.

Ordered McDonald’s - originally the delivery time was supposed to be 25-35 mins, I got it an hour and 40 mins after I ordered, it was stone cold AND missing 3 items! Missing ketchup, garlic dip and my drink. Livid

Food came on-time and was neatly packed.

App says delivered but it hasn't been. nobody knocked on the door. Asked for refund which they say they will look into and get back in 7 days. no options to say "not delivered". No options to write this anywhere. Laziness from delivery and poor options to complain.

Food was cold when arrived, I watched the map and delivery time just increase and increase. the food was sat at the restaurant for 30 mins

food finally arrived, driver sat outside and didn't leave vehicle for 10 mins, ALL FOOD WAS FREEZING COLD AND WORTHLESS. WILL NOT BE USING SERVICE AGAIN IF THIS IS THE STANDARDS AND PRACTICES USED!! VERY UPSET

my food was very cold not happy

cold , drink spilled, inedible

He arrived on a bicycle and the food was stone cold

Food was cold didn't eat it not even my dog wanted it straight in the bin

for the second time. a banana milkshake was sent instead of vanilla

all our food was missing and only drinks

Granddaughter loves it. Quick and well managed

The driver has done an excellent job today whole family are very happy!!! Thank you

again my order was missing things and items were incorrect. it might be worth getting drivers to check they have the right items? I know it would slow things down but it would be nice to get what I order once in a while.

Food was stone cold on arrival and also asked for extra sauce and lettuce and received none, had to use some from the fridge

chips were soggy and cold, burger and dippers were cold too.

Chicken and bacon wraps had no bacon in them, wrong items in the order and flat drinks. Food was barely warm. Plus no milkshakes...again! Go to get items swapped for the correct ones, only to be huffed at.

ordered a mac Donald's breakfast today and the food was cold and hot drinks were cold as well the drinks and the hot drinks were spilt everywhere and delivery driver kept changing the delivery times off the delivery and wasn't very good time keeping at all and need to improve the food being hot and not grecesy and sogy

Very good 👍 will be there a lot more 👍

Complete wrong order… how hard is it?!

Food is always the same , however the attitude of a particular staff member was disgustingly and condescending. I go to a few McDonald’s branches and I have never been spoken to like this. Also would not try to accommodate a menu change in the slightest without blaspheming. Totally disgusted!

It's a maccys so is what it is and all taste the same but its not as good as Tiverton maccys in terms of presentation.

when I got my order my the fries were cold and my granddaughter ordered a sprite but instead got water with a weird taste . As I said before everything was cold.

Clearly only employ people with no brain who don’t no the difference between their fingers or toes!!! It’s like an apocalypse happened in there the way they mope round and they forgot how to think

My order never arrived after three hours and the order time kept changing - poor!

delivery driver was so lovely made my day

Ordered food when it was quiet, took 40 minutes and half of the food was missing. Course we’ll have a look.

Everything was neatly packaged with no spillages.

Closed at 1am despite advertising as open 24/7 ... This isn't the first incident this has happened.

Located in the small retail park so plenty of free parking but it can be busy. Clean, good service everything you would expect from a decent McDonald's.

Missing iems, items we did not order. Burgers looked like they were through into the box from miles away

didn't turn up with my order but clicked delievered

Have tried this McDonald’s several times and every time it’s been crap. Always giving you the wrong items or no item at all, milkshake I swear on the one time the machine was operating it had gone sour. Always long wait times, seriously needs sorting out.

All items cold, drink part spilled and 60% ice… disappointed

Ordered a chicken katsu wrap was horrible most disgusting food put together

correct for once besides no sauces

the man was very sweet and friendly