Mcdonald's Restaurants in St Albans

So slow. Happened more than once now. Massive delays inside and drive thru.

Delivery time kept getting later and later. Cold food when arrived. Missing items.

food was very cold kids wouldn't eat it,it was awful 😞😞

waited 2 hours for nuggets and chips it eventually came cold

The food was stone cold and inedible. I was flabbergasted that, upon raising a complaint, the only option given was a measly credit and no question as to whether that was a satisfactory resolution. The ONLY acceptable solution for me would have been a full refund and I have been unable to escalate this complaint. A poor show from Just Eat.

Had a poor Just Eat experience and the food was delivered cold. They wouldn’t help so went straight to the restaurant. They were extremely helpful and replaced the whole meal and included extras. Well done to Emmanuel and the team for resolving the issues and ensuring we didn’t go hungry. Great customer service

My order took 2 hours when it got here it was freezing cold plus my drinks were missing so was one medium fries and both brownies not at all happy about this

Missing items every time we order

Should be called drive up and park not drive thru…awful service…

I want My money back please as dinner was cold

the order time kept changing from when I originally ordered. also food is cold

Much nicer than my local dunstable branch

Ice cold ordered for me and my daughter ridiculous not eatable

Food never delivered. Driver made no attempt to deliver to business

Food has not been delivered when it says it has

Arrived cold yet I’m 5mins drive from the restaurant

Food was cold, all drinks had spilt all over the food very disappointing as first time I’ve ordered.

The driver built the drink everywhere all over the food all

Food arrived cold. Putting the hot food in a bag with the ice cream and milkshake wasn’t the cleverest of ideas .

it was freezing cold no sauces delivered it was very poor

Usually I wouldn't order I'd drive, not every often I go to McDonald's but it was late and arrived cold Because the driver was on a bicycle and honestly drivers should be in a car or a moped so food doesn't go cold, also a whole drink had split apart

Love macdonalds food but today got very Unexpected humiliation by the white shirt shift manager. I faced Too much disrespectful behaviour just half hour ago. You don't have right to insult anyone if you are frustrated please take a break. This should not be the to end your frustration.

To McDonald's: Food still warm ... 😋. To J.E.D: Food Delivery On Time ... 🛵⏱️.

They seem incapable of ever putting the dips for the nuggets in with the order.

Despite the food taking a very short time it was absolutely freezing cold. Like it had sat there for ages. The food looked like it had been thrown together, sauce everywhere, terrible.

Although food arrived in good times item where missing

my food arrived 2 hours after i ordered. My nuggets and chips were both very cold and my mcflurry was melted

Completely Wrong order delivered. Tried ringing the restaurant no answer. All the Food was cold, drinks leaking and I have no apple pie

Just eat riders pick up orders and sit on their bikes smoking and talking on the phone or deliver for other companies as well. I’ve never ordered anything and it’s warm and Just Eat drivers are the worse! Needs sorting out ASAP. No more for me thanks

After ordering at 14:17 the food didn’t arrive until 15:38 and it was cold! Really disappointed, such a pity as had good hot food from there before. If I had known it was going to take that long I would have ordered from somewhere else. They really should give you realistic times so we can choose appropriately.

my wife and I were really ill after going here

Getting fed up with items always missing! It’s like playing Russian Roulette. Veggie burger could have knocked out Tyson!! Do better MacDonalds.

Driver came to block i let them in they did not come to my door did not keave my food somehow got the code and and added it so it appeared delivered it was not!!!!

McDonald's is ok for a quick meal, can get very busy at times. Seems expensive to me for what it is. Their coffee is always to hot.

Food was missing medium fries and a large fries and when I reached out to ask for a refund they said they cause give me a refund for the fries

the fish fingers and fish fillet was over cooked, dark brown and too crunchy.

The driver turned up with the food in a plastic bad and not the special keep warm bags.

it was cold by the time it was deliverd

Food was cold, no napkins or dips for the nuggets.

To: McDonald's food still warm ... 😋. To: J.E.D food delivery on time ... 🛵⏱️.

Ordered on the app for collection from drive through. At the payment counter I asked if I can change one item in my order. The answer was "unfortunately no. " I don't think this is true

I ordered a mc rib with no pickles as I am allergic to them it was delivered with pickles no onion and cold chips were cold coffee was cold with no sugars as I request them in delivery Notes so my lunch was binned for me uneatable

Had the worst 24hrs after dining here. Had a bit to eat Friday afternoon, Mrs had to return her food as it didn't look great , got home 4-5 hours later started feeling unwell. Few hours after that started shivering , vomited and loss of energy you name it I got it. Will not eat here again

Stay away, disorganised. Friday afternoon/evening, probably 20 people in the entire restaurant and yet we still waited over 30 minutes for our order (table service). After chasing twice it finally came and the food was cold. The kitchen sounded as they they were fighting with each other. If we were not here for a family meal I’d say it’s an interesting disorganised circus to come watch them try and serve food.

Time kept getting delayed food cold, McFlurrys melted

Cold tasteless slop! And missing items!! Won’t be ordering again!!!

i didn't received my chips,i paid for 2 deals,and i received only the big mac,is not the first time when happends

I ordered food at around 6:50PM and it was estimated to arrive between 7:10-7:30PM and it didn’t arrive at all. On the app it says it was delivered but it clearly wasn’t to my house. I didn’t receive the food and I waited for and I want my money back

we asked for no cheese as we have allergies, the mc muffin came with cheese. this is not acceptable, I would like a refund. even the label on it said no cheese?

im missing a double cheese burger

You can always rely on this McDonalds for a few things… Your order will take far longer than any other McDonald’s you’ve experienced and even though you would have waited much longer than expected of a fast food restaurant you’re also guaranteed to be missing items OR the items will be incorrect (not plain etc). It’s really not rocket science guys, the number of times I’ve had to correct an order far outweighs the number of correct orders. This chain is simply not good enough- I wish McDonald’s would investigate what’s gone wrong in the last few years. I’m done with this particular chain.

Appalling customer service, items not received and won’t refund.

Ok but not as cheap as used to be.

The food was all cold, and not sure what’s happened to MC’ds St Albans the food was disgusted, no flavour at all

Totally wrong items delivered and now I’m stuck with items i don’t want

Food that is cold and not tasty

This restaurant is awful. I made an order via their ridiculous app and I only received half of it, despite the fact I have been charged for the missing items. Although the error has been clearly made by the restaurant, their customer service tells you to contact Uber Eats in a number that they never pick up. I lost my money and 1 hour trying to find someone over the phone. They ruined my evening. I will never eat from them again. It's a petty that a huge brand is working like a bunch of scammers.

Good good and plenty of parking spaces..

'Large' fries came in a box that was half full at the most, and the drink was spilt. I got the money back on the drink but I won't be bothering again, waste of money.

My food was cold. I asked it to be refunded as I did not enjoy my cold food!! And it hasn’t. Not happy

Food was cold and the chips had a rubber like texture and burger was squished

you really should not hire delivery people that don't speak enough English to understand the code that they ask for

The guy at the driveway was so nice, made my day. He said is name was Daniel with the coloured hair. 😃

I wass delivered the complete wrong order and then unable to change it ? didn't like the food delivered

Food is normally pretty fresh or as fresh as a McDonald’s can be. Service is very slow here as third party delivery drivers are very numerous and along with drive thru seem to take priority. If you've asked for anything outside of a standard burger for example "no cheese". Then inspect it before you leave as numerous times they have got it wrong for me. Not a very clean seating area and pretty bland, zero for kids to do.

The visit was okay. Used the table service facility on the self checkout machine. The food took some time to arrive as the place was very busy with lots of customers waiting for their orders standing nearby the entrance. Plenty of car parking spaces and the food quality was pretty average. Done the job. Recommend for a cheap value bite.

It was 20 minutes late and half the order is missing

It was terrible…20-40 minutes past stated delivery time…2 burgers & the 2 fries ordered were not in bag

Every time I order THEY FORGET THE SOUCE IF YOU CAN'T TAKE THE RIGHT ORDER THEN DON'T DO THIS JOB

all food is cold and all sauces are missing

I was happy with my order, they forgot to give me the fruit bag , with my kids meal

When I go to pick Uber delivery orders the staff always late to get the order ready And they are very rude when I ask about the order I waited over 20 min today for the order instead of Saying sorry for their lateness the staff are very rude.

Whilst the porridge and coffee were piping hot as one would expect, the bacon roll was stone cold as if it had been standing for a while. No fault of the courier as he got from the restaurant to my house very quickly

Again no Tate & Lyle syrup provided for the porridge, something which seems to occur with some regularity with this branch of McDonalds

Driver went into the wrong building, I had to chase him to make sure he wouldn’t give my order to someone else

Appalling. Ordered a very simple meal at the drive thru. Wanted normal cheese instead of vegan cheese in my McPlant because the vegan cheese upsets my stomach. They said they were not allowed to change the cheese! I've never heard anything so ludicrous. In the end I had to suggest no cheese at all otherwise I'd be forced into having something I didn't want. I cannot think of a reason on Earth why they could not just give me normal cheese. Then when they gave me my order they forgot my milkshake so had to wait even longer. And the milkshake cup was only just over half full. On a previous occasion I asked for a Filet O Fish but without the fish because I wanted to put some cheese bites in the bun instead. I asked for some extra cheese instead. They charged me for the extra cheese even though I didn't have the fish!!! If the founders of McDonald's could see the service and food quality provided now they'd be in disbelief.

What is the food so bad and the coffee lumpy

Waited over 20 minutes for our meals, the Philly cheese stack dry as a bone and as the dead insect on my sons chips.... Well

Ordered via Deliveroo, order took over and hour, food was stone cold, burger was like cardboard, fries tasted like they were last weeks, threw it in the bin.

Stuck outside waiting a ridiculous length of time yet again for a simple order with no special requests or changes despite having used their app to allegedly speed things up! Why did I bother ………….

They order was not even delivered

Delivery orders are always missing items, has happened so many times I struggle to believe it’s just incompetence at this point and more likely staff stealing food…

All my food was cold the fries the nuggets the burger I couldn’t even eat it

The driver asked for a 4 digit code. There was no 4 digit code in the email I received confirming the order. A few minutes later the driver wouldn’t pass the food over . Eventually I gave him the last 4 digits of my phone number.

Can’t even get a simple order right. Forgot the cheeseburger. Luckily just eat refunded me. Also added the wrong sauces on for my chicken selects. It’s not that hard is it!

The food was uneatable the chips taste stale and stone cold along with the burgers being cold as if my food had sat out for ages before delivery, the coke was flat and taste like syrup. Unhappy with this order

Driver lovely and friendly as always

Delivery driver said my code was wrong even though I showed him it. Waiting at least 15mins just for him to give me the food. Even though I was waiting over an hour and half for it already. Joke ting

everything was cold. hash browns, and sausage pattys, had to be reheated. the tea was cold, and not even any milk or sugar sent with item. (again had to use microwave). sorry but worst delivery i have had for years from McDs...not good.

freezing cold waited over 2 hours for my meal never ordering from you again

milkshake cups was contaminated with other food stuff making our milkshakes in drinkable

food great delivery guy brilliant

My food never arrived but said it was delivered. Not happy.

No syrup provided with the 2 x porridge ordered. Had to provide our own which was a bit disappointing. This is not the first time this has happened with this branch of McDonalds and I suggest they check their orders more carefully before despatch

Time is always 2 - 3 times longer then stated, sauces are always missed and never enough straws or napkins

Food was delivered on time. The order could have been a bit warmer.

the delivery was very slow and the order was incomplete

terrible! after waiting two and a half hours got a notification to say delivered.....delivered where exactly as no delivery here and I have the ring doorbell footage to prove it. Rubbish service I want a refund an apology and an explanation! DELIVERED NOT AT ALL!

Just the best macdonalds ever. We use regularly on our way up north. The food is always piping hot, service is great and staff always happy and friendly. Just something about driving into a clean and tidy place that makes you feel comfortable about eating there. So, a thank you to the people who keep the place looking so smart too !

Friendly driver , great with my toddler