Mcdonald's Restaurants in St Albans

Really poor - food cold, drinks flat and half full - missed all chips with 3 meal orders

Driver did not deliver food, he drove off with it!!!

To McD's: Food still warm ... 😋. To J.E.D: Food delivered on time ... 🛵⏱️.

THE ORDER WAD NOT DELIVERED TO ME?!!!!!!!!!!

Delivery never arrived. Contact not made

Good food. Ordered large fires and received 3/4 of a packet.

Shocking as usual. How do you miss the food bag and deliver just the drinks. Unreal

To McD's: Food still warm ... 😋. To J.E.D: Food delivered on time ... 🛵⏱️.

received the wrong milkshake and ordered 2 brownies but got a cookie and a brownie

the food was delivered still warm which normally it's cold.Driver was kind and receptfull so thank you.

ontime but missing items....level of unreliability is unreal

To McD's: Food still warm ... 😋. To J.E.D: Food delivered on time ... 🛵⏱️.

Ordered 2 big mcflurries & medium fries with 2 steakhouse stacks. The woman plonked the food on the counter, called the number, then walked away. The 2 biscoff mcflurries weren't even half full with hardly any biscoff in them & the medium fries were less than half full also. Also, neither of the steakhouse stacks had any cheese in them, which I noticed when we eventually got to eat. I tried calling the woman who plonked my order & she ignored me. McDonald's are either going skint & rationing on their food or this is a dodgy restaurant with poorly trained staff. Don't bother dining here unless you like being ripped off

Food was cold and missing three items!!

missing our fries x2 and the vanilla milkshake was the new mint one instead wit h was revolting

Missing parts of my order which meant someone was without food!

Good food delivered by a friendly driver

Staff nice and friendly, tbh I need to be eating healthy but this is just convenience food.

guy didn't ever look at what he picked up and check if the order number matched with what he had to deliver and gave me the wrong order by the time I got out side he had gone and now I'm have to wait for a refund cos your driver can't read or count for that matter

To McDonald's: Food still warm ... 😋. To J.E.D: Food Delivered on time ... 🛵⏱️.

drink missing, and one drink was knocked over in the bag! half a coke gone and carpet ruined!

I was in a good mood before I went to mcdonald's today. Then the young lady or I should say girl in the window was so rude to me for no reason and clearly had no any customer service skills whatsoever but a lot of attitude and a self-centered mind with very little logic in her very little brain. OH dear please go to a farm to work or somewhere you dont have to deal with people, because this is not your thing darling!

Lovely and hot. Preordered and on time. Mary thanks

I stopped picking up food deliveries from here because it's all over the place. The Franchise owners need to investigate and get things in to order. During busy periods, all hell breaks loose and they simply can not meet the demand. Store needs re-designing to assist with efficiency, i.e. "delivery partner" entrance on the side of the building to ease congestion at the till. The managers need to communicate more with delivery partners to get orders off the shelf, RATHER THAN LETTING US FIGHT TO GET SOMEONE'S BLOODY ATTENTION! 🤣

You knew not to deliver there! You will not be getting that money!!

Disappointed food was cold not happy at all

McDonald’s isn’t the same anymore. The food has gone downhill. The milkshake machine is hardly ever working. Such a let down now. When I got it delivered it was ice cold and loads of food missing. So disappointing .

as usual mcdonalds have missed items. no fries and should have been 2. also frozen cold

Disrespectful employees treat delivery men with lack of respect and lack of education.

Would have given no stars if possible. Staff were rude when tsking the order and a pot of sauce was covered in bits of dust and thrown in the bag on top of the chips. Cheeseburger had no cheese it was all inedible!

Delivered on time food was as expected and the delivery driver was very polite

better delivery was done on motor bike so still hot

god awful food, mostly awful staff only reason for 5 star is happy chappie who served me in the drive thru, he was a great chatty guy and i never got his name but he was cool and he’s the only reason i’ll be going to this mcdonald’s from now on

food was hot, quickly and most importantly minecraft collectibles were in the bag!!!!

To McDonald's: Food still warm ... 😋. To J.E.D: Food Delivered On Time ... 🛵⏱️.

Good food. Delivered hot and on time by a friendly driver

It took over an hour and half from ordering to delivery. The food was cold and there was no butter or sauce for the pancakes

Took an hour to come missing fruit shoot and some bits are cold

food was cold and waiting over 1 hr for my food

they keep changing the delivery time ( nearly 2 hours later)

items were missing from the delivery this has happened a lot from here

Absolutely appalled, took nearly 2hours to be delivered and kept being delayed to then have the food turn up missing items and half portions of food and stone cold

It didn’t arrive as the location picked up the wrong postcode

They seem to have a fly problem in their restaurant

I order for filet o fish and xtra tartar and they only give me filet -o fish cheese so I don't enjoy the food today .

The driver clearly opened the bad and stole the burger from the ordwe

the drink came and it split all in the bag and I lost 50% of my drink, refund if possible would be greatly appreciated

Missing 1 item. Doesn’t matter which McDonald’s you order from they will always miss something from your order.

I have been trying to cancel the order as it's taken 2 hours nearly but wouldn't let me on the app trying to call the shop no answer had gone somewhere else to get food so want a full refund

great delivery driver. food came hot. all sauces selected were missing unfortunately

Very crowded on weekdays and there's not enough self service machines to cope but overall a good experience.

Happen to often for my liking now a days.

brilliant timing and very polite delivery driver

showed the driver was here. then changed the estimated time more than hour.

I waited two hours for this meal for my girls as treat and when it arrived it was stone cold. Awful. This is not first time it has arrived cold. I will not be using this service again unless I am refunded my money please.!

Nuggets missing and large fries same quantity as medium fries!

Enjoyed my food it was actually warm for once and I actually got my sauces also there delivery driver was lovely and polite.

Great food delivered quick by a friendly driver.

Beautiful seating area withe glass roof. Decent service but food quality was so, so. The double cheeseburger I had was not prepared very well as it had lots of catch-up spills in the wrap and was hard to ead without getting it all over my hands.

Relatively good McDonald's. Staff friendly and helpful. Generally kept clean and tidy. Only issue seems to be soap dispensers in toilets often empty.

Ordered from here multiple times, Not doing it anymore. Every time it’s either been stone cold or multiple items missing. For example last Time, my Nana ordered a quarter pounder meal, I ordered a mcplant meal. What we received was two Big Mac burgers. Today all of my order was correct but it was all stone cold. Also I don’t know how they cook fries at this location but every single time the fries are completely limp and taste awful

Avoid if possible. Always a mess , some staff very friendly unlike others 👎. But overall it’s a NO ❌ Branch for me. The most important has to be food hygiene standards for me. No excuse!

items missing took almost an hour to get here when originally said 20 mins to half hour and cold...so pretty standard really. wasn't going to leave a review but kept getting notifications, McDonald's mainly to blame

Driver not going to the correct address taking a while had to call where it's clear on the map where the house is. Drink was squashed and leaking

Dry and had to eat quickly as cooled quickly. Cheap at least. Won't be going back and can't see the appeal

Friendly staff, clean and very well designed

They never turn on the heating so make sure you are wrapped warm if visiting when it's cold!

Cooked at 17’57. Delivered at 18.55 return all my money

The food was cold by the time I received it ! I won't be ordering again from McDonald's

80 minutes from order to delivery, driver was " at store" for 40 minutes, didn't say anything when I tried to speak to them on the entry phone, store did not pick up phone when called to ask what was going on. Utter omnishambles of a service

Nice food but drive through bit 🐌

Driver & delivery time fine but food was lukewarm so disappointed

food is all cold and missing 4 chicken nuggets

Food was cold and missing an item.

ordered at 6:10, arrived 8.20. missing item however food hot.

what is wrong with mcdonalds can never get a order right alway something missing or totally wrong order

Food was ridiculously cold, fries were rock solid and burger had all fallen apart by the time i opened it. Terrible

All food items missing, only drinks received.

soggy fries, food spilt everywhere, flat coke with no ice and wet bag

Didn't arrive even though the app said it had! I watched the moped driver to the end of my road, wait 5 minutes and then drive off!

the food was very cold. there is nothing worse than cold soggy chips.

Standard McDs, only did the drive through. They had sold out of the special beef burger, but they had the special chicken burger and the kids really enjoyed them. Chios hot and fresh, drinks could have been fizzer (maybe been poured for a while) Overall, pretty good

40mins late cold chips and driver poor attitude did not use doorbell

hello please may I have a refund I am very disappointed with my order I ordered a large mccrispy meal 1 small fries and 2 sweet and sour dips but to my surprise it was delivered to the wrong house the delivery drive came past my house so I went up and confronted him and asked if this is the right house he said yes and left so it waited for about 1 hour until I fell asleep can I have refund my order number was 6528 or the long one started with 2 I payed a total of 13.67 .

This was not delivered, it was ordered 2 hours ago and didn’t arrive. Tried to contact restaurant, no answer, tried Just Eat they were useless, the chat bot cut me off in the middle of the conversation. Last time I ever use Just Eat, too many problems!

If it’s going to take 30mins to find a driver, bag the food when he gets there…it’s McDonalds, they bag food on order… then it won’t be stone cold like it was tonight

Didn’t receive my order. Not happy as myself and children waited over 2 hours for food and it didn’t come

Seems like a decent McDonald's but sometimes when you go in drive thru and delivery take precedence over resteraunt customers which is bad.

The restaurant is 5 mins from my location but due to my disability, I am required to get a delivery. The food arrived after an hour and was completely cold. Simply unacceptable. I would kindly request a refund.

Food was freezing cold the driver spilled the drinks all over it drinks leaked all over our house

Half of the food did not arrive

this store always forgets sauces. for today's order it was the syrup for my pancakes

Only drinks showed up out of a £50 order

the delivery driver made me walk 5 mins to a pharmacy

Very disappointed yet again at ordering large meals and basically getting half filled portions of fries. STOP skimping on the fries. Also lettuce goes inside the burger, not on the outside on top of the the bun thrown in the box before the lid is closed.....

Food was cold slow and clueless

My food was never delivered. I ordered it at 7:55. The delivery time kept being pushed back and back. With no way to contact the driver or restaurant, i had no choice than to just wait for my order. Once it got to 10:30, then the order changed to “delivered”, even though it had not been delivered! The WORST service I have ever received from any restaurant!!

Food is freezing cold yet again McDonald's is awful food is always stone cold

I didn’t get the order. Why is it saying my order was delivered! Again I repeat I never received my order, and have been waiting for my order for over 2 hours!!!

perfect and my food was actually hot for once well done