Mcdonald's Restaurants in Spelthorne

Service is terribly slow for a fast food chain whether sit in or drive thru, never can get the order right its so frustrating !!! There is more chatter than actual work going on, staff look very confused almost as if they have trouble reading. Tables dirty & bins over flowing. Congestion in car park is due to the slow service, which witnessed has impact on the main road also.

UK Food Standards Agency would find this interesting: we were given 2 apple pies that should have been discarded 20 minutes before we were served ! Pie packaging and our receipt attached for reference . Additionally I have returned my Diet Coke back to staff as it didn’t taste anything like Diet Coke. Appreciate its economic downturn but it’s not the quality McDonald’s are known for , not to mention they broke their QA rules with serving apple Pies that belonged in the bin 😕

The quarter pounder with cheese burgers, were dry, the cheese was not melted and the bun too small for the burger, the chips were terrible having been sitting around for ages and the Diet Coke was far too sweet. Finally a member of staff was standing on tables cleaning the windows, not a good look!

Came here late at night food was very slow for a fast food place when it was just ke amd my partner waiting the tables were not cleaned amd the bins were overflowing horrible experience

Having been to this McDonald’s many times they still are one of my favourites. The staff is very friendly and welcoming, always a smile! I really appreciate the table service (in particular as a walking stick user) and it’s still good value despite prices gone up noticeably! Unfortunately the much loved vouchers from WHSMITH for a £1.99 meal like a Big Mac or Quarterpounder with fries haven’t been seen for a long time and are sadly much missed. Including a lemonade or coke it’s now on average at least £6 to pay - double of what it used to be with the voucher. Last time I had the tasty BBQ Quarterpounder with cheese meal and it was delicious!!! I’ll surely be back soon…

As usual parts of our order were missed. Very very frustrating . All the branches are the same. Not quite sure how difficult it is to get an order right!!

Extremely unhealthy. Robot like service . No one seems to want to be there. Even the white shirts. I have to make this review 100 characters long does it now qualify?

After ordering my food I waited 15 minutes to collect it at the counter. After a crowd huddled in front of me collected their food and I got to the front one member of staff dashed off to prepare food while another disapeared to take new orders at the till. I was left standing there on my own waiting with my ticket in my hand like I was invisible! When one of them finally returned and handed me my food it was getting cold by then. When I told her that my food was now cold she told me that she had shouted out my number ages ago and rudely tried to insinuate that it was my fault for not hearing her or paying attention. I was left explaining to this dense member of staff that I was perfectly aware that my order was ready as I had been standing there all the time (it was showing ready to collect on the screen) as it and that it was them who had failed to notice me standing there ready to collect. It was a really horribly unpleasant experience! Also, I was not given a napkin or stirrer for my coffee and they have removed the area where you can collect your own. I've also noticed the the upstairs area where the toilets are located is now closed 9 out of 10 times and while I waited for my order 6 people tried to get into the one disabled toilet downstairs that was locked. What a dump!!

I parked there while eating and using my laptop but stayed longer than permitted without realising it, I could not honestly see the penalty notice signs, then got a fine in the post, I was eating from there at least 8 times a month, I won't be doing so again. I went back to check where the signs on parking penalty are, only to find one in small A3 size with small text that only a parked driver could read-but the sign was on the driveway entrance.

Visisted on 28/03 around 6 pm, Meals where delivered extremely quickly considering a complicated order (iced drink, hot drink, limited edition burgers) and where fresh and tasty, counter service was efficent and very friendly, resturant was very clean, when we stood up to leave carrying 2 small burgers ordered as extras we couldnt finish, the lady cleaning the resturant noticed straight away and offered to get us a takeaway bag, while we didnt need one this was very kind and considerate of her, she then offered to take the tray we had picked up tp throw away, we said we can do it but she said its no problem and took the tray from us and gave a friendly farewell, really impressed with the qaulity of food, the level of service and good vibes in this mcdonalds, fast food is a hard and often thankless job and mcdonalds is really luckily to have staff putting this much pride and care into their work.

Going there quite regularly, been 3 times in January for my favourite lunch… BigMac meal with chips and a coke. Even standard medium sized this is a good portion lovely tasty meal. No need to go large… and I’m a man with a pretty good appetite! Even at full price it’s very reasonable - and a real bargain at £3.10 if you’re lucky enough to have a WHSMITH voucher or completed the online customer satisfaction survey on an earlier visit, even if it’s a different branch from McDonald’s. Always getting excellent service, food is brought always swiftly to the table - which is a huge benefit for the user of a walking stick in a fast food restaurant. Keep the excellent food, service and value going - and I’ll be back again and again! Highly recommended!

There was some blonde yute in the back not giving me my sauce despite the fact I asked and payed for the food she was quite rude in fact.

This McDonald’s always problem in delivering food to drive through customers. Always make mistakes and stupid things. I I bought 4 breakfast meals with hot chocolate. What staff done is put the chocolate powder in the hot water and gave to us. Make sure people’s buy food through driver through check and specially taste your hot drinks before you leave from drive through. McDonald’s staff is messing up the hot drink as they don’t care the customers and foods qualities. I am here to say it’s a poor management

completely rubbish, bad customer service after 15 minutes of eating chicken select I got diarrhoea they should close this dirty restaurant before someone really dies!!!

Was treated with such childish behaviour by the staff at the drive through this evening, mocking me by offering free water and then sniggering at me. Totally unacceptable behaviour not really what you would call customer service! They need to educate staff on appropriate behaviour while at work vs being out with friends. Really disappointed as they then threw the food at me through the window.

I have never reviewed a McDonalds before but felt compelled to credit this Restaurant. I stop here most mornings on the way to work and get Breakfast. It has got to a point now that I know the staff and they are always welcoming and polite. Not easy at 0645 in the morning. My thanks to them and see you in the morning.

From three meals we have only received two and even those weren’t complete, although we have asked if the order was complete.

Drive through and sit down restaurant that serves the standard McDonald's food. Good tasty food and the thick shakes are very nice. Cheap eat.

Sunday 19/08/18 Had breakfast here , and noticed how friendly a young man working there was... he smiled at customers, and took time to help a lady with her seating, calm and courteous. Thank you BEN

Yummy hot breakfast from the drive threw, fast, hot, nice staff, clean and still warm the time I got home to eat it

Disappointing staff and the food is poor even for the standard of Mcdonald. Another issue is the gangs of kids lurking here.

Second week running have a stomache upset after eating food from here! Wasn't sure of source first time, but now am sure of it and will never return.

Never again shocking food, disgusting service, no customer service, even the cleaner tried taking our food before we had finished, plus security that couldn’t control the behaviour of individuals in there, avoid at all cost , muckdonalds sort it out what a joke

Working half a mile away and sent someone off to get a big McDonalds order. I cannot remember the last time I went to one of these places and have only had burgers. This time I had a wrap and chicken type thing. Tasted quite nice, was not soggy as I remember some of the Mcdonalds stuff to be. Quite impressed!!

I don't need to talk about the food. If you don't know then you have been hiding away for a long long time. This branch is well located, bright and airy. Excellent car parking. Good disabled access.

this mcdonald's is atrocious. they never have any milkshakes or ice cream - what kind of mcdonald's is this we ask? disappointing. not worth the visit :(

Vine aquí por la noche para conseguir una envoltura de pollo en mi camino a casa. Entré en aquí y fue un poco ajetreada y las colas iban rápidamente y me sirvieron bastante rápidamente. Una buena forma de saludo feliz al miembro del personal y recibido mi comida a menos de cinco minutos. Enrollado de pollo era adorable y yo comimos mientras caminando a la parada de autobús. Pequeño aparcamiento que siempre parece estar lleno. Tiene un drive thru.

Recientemente visité aquí fuera de necesidad en lugar de elección. El personal es estupendo pero lo con todo el drive-thru de windows? Como uno puede imaginar, tres ventanas hace más lento el proceso, así que ¿por qué los clientes tener que aparcar en la acera y esperar 10 minutos para traer su pedido? Otra cosa molesta es que los clientes tenían que aparcar en la acera porque el aparcamiento está lleno de gente joven en busca de lujos coches flash apenas lo suficientemente mayores para conducir, demostrando cómo sus suaves - azotea trata, aparcamiento al otro lado varias bahías y dando actitud a todos aquellos que quieran conducir por ellos. Este no fue su noche de costumbre - eventos, este durante el día.

When ever I use a drive through I am reminding of the quote from lethal weapon and the uncertainty

visited after shopping fast and accurate service using the drive in service polite friendly staff and the service was fast

Mcdonald's Mcdonald's, será unas cuantas observaciones personales sería que siempre sean cleening fuera. El paseo en coche por es perfecta para la gente en movimiento.

Es lo que es... Todos los McDonald's son los mismos, son no? Exactamente lo que esperaba de McDonald's, aunque no interesado en el sistema de pedidos, prefieren una ventana y hablar con alguien.

Llamado para alimentar a hambrientos en 5 años en 9:00 pm. Aunque bastante agitada, el personal era rápido y agradable con el servicio. Ambiente agradable.

Situated on the High ST in Staines, means there is no drive through or easy parking, so only suitable if you are shopping, as there is a drive through with parking 200 yards down the road

Pequeño aparcamiento exterior y también drive - a través. Bueno para vuelve rápidamente mientras viajan y también está en la calle alta si va de compras. Limpio. Para cambiar pañales. Los jóvenes y la familia. WiFi gratuito. Unos pocos asientos en el exterior.

Went through the drive through this morning and ordered a double bacon and egg meal. Stupid girl on the window addressed me as SIR which I am clearly not and reconfirmed my order, then when I get to work and open the wrapping that states bacon and egg, I find it is a sausage and egg, which I cant eat and also cant take back as I am in the office now................wont use them again!

We visit this McDonald's on a regular basis for breakfast. The staff are always polite and the food is good but the only problem can be the parking. Spaces always seem to be taken up with shoppers.

I very rarely go to a McDonald's as they are greasy and uneatable on most occasions. There calorie content along with the salt and fat is outrageously high. However my son decided he would like one. He ordered a Chicken sandwich and fried. The fries where coated in more salt than any human should ever have to consume and the Chicken sandwich tasted exactly like my dry greasy big mac. Its appalling that this chain is still allowed to trade and feed our children this food. Its no wonder we are turning into a nation of obese lazy people. The toilets where disgusting. Pee on the floor, dirty toilets. Never again.

a manager there called Karolina Bartosik is a rude rude manager who is very unprofessional and does not know how to run a restaurant

You get what you expect from a McDonald's. Good features are 24 hr opening and the staff on the drive through are very good at taking your order. The current menu is pretty good but would still prefer to go to the Burger King in Egham.

Nothing special about this McDonald's, but you can rely on the toilets being clean and the food and service being what you expect from McDonald's. No parking available, so it is walk-in.

My friends and I are students, and decided to take advantage of our student cards (which permit us to a free McFlurry or cheeseburger per student card presented). My friends received their correct meals, however did comment that the fries were practically raw (as did I). Colder than the assistant's service, who tried to rob us of our freebies when he said 'only two student cards allowed'. We mentioned to him that we could simply drive around again to buy the third meal (and take advantage of the student card that way) and that he was simply wasting his time and ours by refusing us, so after much lengthy persuasion, he gave us the free McFlurry we wanted. Now, I ordered a spicy veggie sandwich meal. I recognise that a vegetarian going to McDonalds is like Judas wandering into Eden, however the veggie sandwich meal is actually usually quite decent, for fast food - if you receive it, that is. We were not given my meal. We were given a chicken legend instead, which I had to donate to my flatmate, and thus I went hungry. I would have returned to complain, but when we got home, we found that we were not given a receipt. It seems as though they didn't give a toss when it came to the correct contents of the meal, and made sure I couldn't return it. We also had to ask the woman giving us the food on four separate occasions for one extra straw which she seemed unable to deliver. Perhaps this was too difficult a task for a McDonalds worker. Perhaps we ask too much. Perhaps next time we shall go to Burger King.

We called in here following a visit to the cinema. As usual the floors and toilets were filthy. Our food was cold and had to be taken back. It was full of teenage kids swearing and kicking the furniture, but none of the staff took any notice and let them carry on as if it was the norm. We ate our food as quickly as possible and made our escape!!

Nothing to shout about. Bog standard McDonalds service, nothing special. Very busy restaurant with expected lots of kids. Don't expect any peace and quiet

Please don't waste your money or time going to this mc donalds as the food is both stale and cold and they only fill your coffee cup up half full.the staff were both sullen and rude and while we were there "short change some students of £10-00".An absolute disgrace to the mc donalds

Staff are very rude. Especially one particular older female member of staff. Her name escapes me. She is the most rude person I have ever met. Restaurant always dirty.

one of the employees helped me to find a plug in for my laptop to use the free WiFi. The manager came over and helped me to get on line. Another employee helped us to find the train station. The food is always good, up to McDonalds high standards.

The big M is welcome to me,this one in staines had a pretty location,food good as usual cant fault you

I come to this branch quite a bit during the week for lunch. I prefer this Mcdonalds to the one right in the high street. This one has outdoor seating and a nicer atmosphere. Love the variety of food and always get served efficently. My only negative would be that although the staff seem to work very hard, there can be lapses in professionalism. Twice I have heard a senior member of staff criticise a junior staff member in front of customers and today, there seemed to be a disagreement between some of the staff. Perhape they are shortstaffed as it is always highly stressful and eveyone looks rushed off their feet. It doesn't stop me coming in but does reflect quite badly on them as a team and company.

Arrived at 2050 on Sunday 9th Feb, closing time on the door said 2100. Doors were locked, staff were huddled around the counter having a good old chatter, no dinner for me.

Every visit to the restaurant in the high street has been a little sloppy compared to the drive-through on the Two Rivers. At the drive-through, the area is kept cleaner, the staff are more pleasant, and the food usually arrives with better presentation. In the restaurant on the high street, I'm often left feeling that I'm more of a burden than a customer. Overall though, the food gives fair quality at decent prices, and I wouldn't advise against the experience.

Just an observation, why are there two??? the take away place although is small seems to be better run. I have been to both in a short period of time with each other and the smaller one just seems better, friendlier staff, cleaner. Food tastes the same in both places its just the atmosphere