Mcdonalds Restaurants in Southwark

Shocking service initially there were only 4/5 orders on the screen . However I still waited 20 minutes. Nobody appeared to be in charge and eventually there were around 20 people waiting . Everyone seemed to working at a slow pace . Compared to every other Macdonalds I’ve visited , this was my first visit here , the service and response from team members was poor .

The food isn't great (and that's saying something for a McDonalds!). Service is shocking - usually complete chaos. Also, beware. McDonalds have actually SOLD their car park to a company called MET parking services. Now, why would a parking company want to buy what is in effect, a free car park? Because if you stay there more than 90 minutes, you will be hit with a £100 parking charge. McDonalds don't make it clear that if you drive into the car park, you basically have a 90 minute window to sit in their restaurant. Now a lot of people use McDonalds, Starbucks etc as a second office, to catch up on e-mails, make some calls and of course, have some delicious(?) food. Be aware, in this particular location, apart from a tiny, wordy parking sign in the car park, there is nothing in the restaurant to say "If you are parked, you can only stay in here for 90 mins". I wonder how much the franchisee (e-mail: 00406@uk.mcd.com) made in flogging the car park. To conclude, avoid this place like Ebola

“Fast food” but you always have to wait an hour for your food. Every person in the drive through was sent to wait for their food: not exactly fast food … this happens everytime I go old Kent road McDonald’s

Drive thru experience is a nightmare, not one! not twice! Don’t like saying staff are Dumb but hey let just say I am looking forward to an AI manned drive thru.

I was standing at the till for a very long time waiting for someone to take my order… I said hi hello is someone gonna take my order, the staff at the front told me to order it at the machine as no one wanted to take my order coz they was busy. I said I’m standing here in front of the till and none of the staff wanted to take my order what a joke…and persisted me to go order at the machine, the worse service I’ve ever had in mc ds rude staff very unprofessional plus they still got my order wrong. Staff need a lot more professional training learn about customer service!

I have been here twice and both times I’ve had to deal with staff of such low intelligence that this time I told them to forget it and drove off. Is this really so difficult to comprehend: Me – “Can I have my Big Tasty in a cheeseburger wrapper instead of a box please.?” Employee – “You want a wrap?.” Me – “No, I’d like a Big Tasty, but in a cheeseburger wrapper instead of a box please.” Staff – “So you want a box?” Me – “No, I’d like a Big Tasty, but wrapped in a wrapper, you know like a cheeseburger…” Staff – “So you want a cheese burger?” Me – “Forget it.”

Parking scam. 60 min time limit here instead of the usual 90 locally. They take so long to prepare the food (25-30 mins) that by the time you have parked, ordered and eaten you already have a £100 fine. I did everything as quickly as possible and was still 14 mins over. So my burger cost me £100 extra reduced to £60 if you pay in 14 days. McDonald’s customer services don’t care they claim it is to ensure sufficient parking spaces which is a lie as there are larger car parks adjacent to Asda & B&Q with much more generous limits and an abundance of empty spaces. So if you ever have the misfortune to go here be sure to park in one of those not McDonald’s as they just want to scam you out of £100. McDonald’s should review the parking time limit here but they won’t listen and clearly don’t care about their customers. You have been warned. Avoid!

Sometimes it was good sometimes its bad, whenever we order through My McDonald's app it says that the food was given to us but the food wasn't but then after a few mins it appears. When we ordered through Just Eat we didn't get our order , we waited more than 40mins it kept saying that the food is on our way but it wasn't (We live 5 mins away with a bike) it was unacceptable. The other time we ordered there were no fries ANYWHERE but overall the food is nice, sometimes cold.

The staff are rude the managers are rude the food comes cold. This is second time I went. I gave the benefit of the doubt. Never again. If I could give them 0 stars I would of but it won’t let me.

Visited today 25.06.22 for breakfast. Ordered at 10.30 arrived to collect at 10.45 sat in the designated collection area until 11.15 and didn't see a single person come outside with food. After speaking to a manager he knew nothing about my order even though I showed him it on the app. I was told to re order from the regular menu as breakfast was done. This restaurant has always had a bad reputation but this is the final straw for me...

The food came out cold and no quality of care as the lettuce and onions were scattered in the box and not on the burger. The taste was very strange like it wasn't beef. I then tried ordering weeks later as I fancy this after a surgery. Couldn't believe the food was messy again and stone cold and taste funny. Health food authorities need to be alerted immediately

The toilets are disgusting there was poo all over the place toilet paper scattered around the place and the worst part is they are worrying about the car park and they should be cleaning the toilets 💀💀💀💀💀💀💀💀💀💀💀

What an unpleasant experience!! It started with an endless queue at the drive through.. but that was the minor problem after all. I got a poor service being rushed through the ordering process and then the food… the worst I’ve ever got in a Mc Donald. Fries were cold and soggy. The chicken select were cold too. I ended up having a bite and throwing the rest of it. No salviets in the bag either.. I’ve actually come here other times and didn’t have the best experience. But I guess, after this visit, that will not wast my money there anymore.

Staff at drive thru had the most attitude, terrible service I hope she gets fired, I honestly don’t know how she still has a job

I bought large 6 nugget meal and large BigMac meal less than an hour ago from 158 Old Kent Road McDonald’s. The shop was busy so I had to wait for a long time. The lady who served me was rude and abrupt when I asked her for a bag with handles and barbecue sauce. I was embarrassed but did not retaliate. When I got home part of the meals were missing. When I phoned to complain it happened to be the same lady she knew it was me and was also rude to me on the phone when I asked to speak with the manager. She said she was the manager. I couldn’t believe my ears. She said I didn’t let her finish putting the order in the bag before I started speaking to her. She hanged up the phone on me while I was still speaking. I will not be going back to that branch again

All through the lockdown my wife and I have been isolating and not venturing out anywhere after several months the urge for a Big Mac was just too much and we popped down the old Kent road for a wonderful Big Mac and fries unfortunately I wished we had stayed at home we bought and paid for the meals and parked in the car park to eat so the time from purchase to actually eating was minimal unfortunately the burgers were luke warm and made the meal not very enjoyable my wife suggested that we take the meal back and complain but in these uncertain times I did not wish to spend time inside the restaurant being in the company of other people as the restaurant was extremely busy with customers and an enormous amount of deliveroo drivers all waiting This has put me off of McDonald’s and I honestly can’t see myself eating this in the future Beware please especially the Old Kent Road branch

Every time I asked staff where my order was they just looked at my receipt and walked off several times, kept preparing orders and leaving them to get cold on the side.

The chips were dry no salt it hurt my stomach The Big Mac was horrendous and burnt The service was nice and the lady helped The mchicken sandwich was nasty and it caused bodily pain

One of the worst branches of McDonalds. Always a slow service...but I can get past that if everything else was better. Ordered two meals today, staff didn't even bother to pack the fries or give the right size coke. Tell me who gives out a...

Although there was only 3 people in the restaurant and a full compliment of staff it took 20 minutes to recieve my very basic breakfast order although about 25 drive through orders were processed in this time. When i asked to speak to the manager...

We visited McDonald’s and was surprised to be greeted so nicely by Lee! He was very friendly and made us feel super welcomed and appreciated. He is defiantly an assets to McDonald’s and needs a pay rise!! Thanks for treating us so special ❤️ (From...

The staff at this McDonald's don't seem to understand the concept of a 'fast food' restaurant. Had to wait almost 15 minutes for my order and when it was served it was cold. Customer service is non-existent so don't expect customer service of any kind....

Popped by whilst on duty Had the new Bacon Roll gotta say huge improvement Nice soft roll extra bacon , brown sauce what’s not to like Tasty new addition Thank you

Such a simple thing to rectify So ridiculous ........................................................... So easy to keep the place stocked with toilet paper struggle with

Does what it says on the tin Plenty of parking Early manager very friendly guy gave us staff discount 7 of us Served quickly food hot and tasty Good coffee Thank you

Bad service, long queues, unfriendly staff food cold, waste of money. Not as good as it was when first opened. Food portions and burgers shrinking.

Absolutely useless I ordered via uber eats and they could not manage to get a single item I ordered. I’m fumming as now I’m left hungry. Will never go there or order from the place

People were saying they had been waiting 20 minutes for their orders as they were flat out filling the bag of a delivery guy. It was a big bag. I changed my mind and went for an apple pie and a cup of black tea.It...

Just recently checked out the newly refurbished old Kent road mcdonalds. I wasn't feeling to excited and thought I wouldn't like the new self service machines. However, this does seem to be a quicker way to order food. You place an order on a machine...

Have been a couple of times since it has been modernised, the new technology and ordering system works if you are having a meal in, but it doesn't work if you only want a drink to take away.

Popped in whilst working , ordered 5 chicken selects had to help order operative as only her second day , she was friendly and apologised for her lack of expertise Food was as it says on the tin at McDonald's , however we always use...

Oh Dear, staff were very good, fast and polite but the food was not good !!!! Double sausage and egg muffin ! Well ! Both patties were burned ( as my photo )the whole thing was dry and tasteless ! I opened my coffee to...

One of the better McDonalds that I have used. Service is quick and efficient and the restaurant seems clean. Staff need to keep a better eye on their car park though as on more than one occasion I have been pestered by people wanting sponsorship...