Mcdonald's Restaurants in Glasgow City

Over past week I have tried to place orders using mcdonalds app uber eats and just eat all orders were wrong with half made burgers ie big macs with sauce on 1 pate then jut a try pate, wrong drinks. Cold food food it's been pretty bad so I decided to ho in and over tonight I ordered the bew mcphilly burgers same again only 1 burger had cheese then a dry pate and that's all that was on it just cheese I could see the boy preparing my meal and he looked very interested to see who was waiting on each order thi must be a thing in this mcdoanlds if the meal is to take away or deliver then put less or nothing on it my girlfriend had a great idea tomorrow I I will go place older to takeaway and stream on social media while I opening up in front of them. 0/10 for food mcdoanlds as a company should be doing something about this.

Absolutely the worse McDonald's in the UK. Can't get an order right and delivered 2 bags of completely wrong items soaked in cola! Thanks for day light robbery!

This is a horrible place to eat. There is always trouble when sitting in to eat or even when waiting on your order to take away. I was standing waiting for my order with my 10-year-old daughter when two young, drunken girls came in and asked me for money to buy things. When I said I didn't have any money because I had paid online, that's when all the abuse and name-calling started. This McDonald's should have security on-site or at least staff members who are willing to do their jobs and throw them out instead of just standing and watching all the teenagers do as they please.

EDIT September 2024. - still isn’t much better. Food was lovely but the main issue is that yet again on the last 4 occasions I have ordered from here there have been items missing. The latest order I had the mozzarella sticks and a burger missing. Getting worse and worse. McDonald’s seriously need to improve this branch. Don’t know how many times we have had things missing from orders. It’s pretty much every single time. No toys in the happy meals, the happy meals weren’t even made up. Cold Big Mac (the cheese hadn’t even melted) The coke was awful. Just tasted like fizzy water. Very very poor. Manager needs to take a long hard look at this place and get things improved. You only need to look at the just eat reviews to see I’m not the only one complaining.

Dont know about day time but this place is so horrible at night, whilst i applaud the manager for his handling of the 6 teenage boys vandalising the windows from the inside he might want to clean the lavatories. So disgusting i told my grandson NOT to wash his hands we would use sanitiser in the car. On the plus side the hostess that was hovering in her designated area was polite and helpful but our order was wrong no way to tell the drinks apart as they should have been different but both marked the same, no sauces as ordered cold frys and limp brown lettuce in my chicken burger. No napkins over all very bellow chain standards.

One of the worst McDonald’s in Glasgow, brain dead staff always forgetting something and canceling orders after saying the driver is there and it’s getting made 🤡🤡

Hardly any chips when ordered large

went via drive thru on Thursday 22 August around 8pm asked to park up after order which we did, there were a small number of other cars waiting as we parked up maybe 5 or 7, we could see right into sit in restaurant n didn’t appear over busy, 15 mins later we were still waiting, we young girl coming out of with orders in pouring rain at a snails pace clearly unsure of which order was for which car felt sorry for her, I know it was pouring but she had no 2nd or 3rd gear and no protection from torrential rain poor soul. Upshot is we saw her wander about round cars asking if that was their order, it ended up being ours she delivered it “eventually” saying “sorry bout you’re wait there, have a nice evening “ our meal was stone cold, the bag it was in was sopping wet, the fries inside were upside down - the place was not busy inside or out - what on earth is going on here? Total chaos and left feeling like you guys couldn’t give a monkeys but had already gladly taken our money. Never again - trust me folks reading this, if you want a take away do not come here cos they are Not in control and couldn’t give a stuff about customer service - Disgraceful

Went through the drive through and ordered 2 caramel Frappes. Got to the window and received one. They asked us to check receipt which only 1 was paid for so I said well I asked for 2 so can I pay for another one the now. For the girl to say her manager said we had to drive back around the drive through because it takes to long to make! Absolutely disgusting attitude from a manager ! It was your employees fault for taking the order wrong !

Asked if under 18’s could come in so my niece could get something since the Glasgow fort doesn’t allow after 4 and the lady started shouting saying who are you and was acting cheeky.

The new MCDonalds at the fort easterhouse was overwhelmed with customers who had to sit outside & the wait on food was disappointing

Everytime I’ve ordered for takeaway I’ve never received all the items I’ve ordered. And when I went up to correct the issue I’ve been met with horrible staff, nasty and cheeky. Wouldn’t not recommend!

The only problem is that they didn't have strawberry milkshake for such a big company. I expected better from them !!!!!

McDonald's is McDonald's what is there to say

This shop is an utter disgrace says open 24/7 on the door but when you get there an old women comes out and tells you it’s shut absolute bonkers on the website as well it says it shuts at 2am. The time of arrival I got to the McDonald’s was 11pm I’m fuming all I wanted was a McDonald’s to cheers me up from my depression

My daughter is a member of the Theatre School of Scotland and they were performing today 14th June at the Platform theatre. She is 16 years old and who knew you needed ID to go into McDonald’s for something to eat? Apparently she needed a parent, we were 20 miles away. So she was refused entry. Therefore had to find somewhere else to eat. Thank goodness for Greggs, you don’t need ID to eat there.

Sick to death of never getting my order correctly,always always something missing when ordering through just eat and you cant complain to the shop,get your finger out and make sure people get what they paid for.

My daughter and her friends were performing at the Platform theatre. They had a dinner break and went to McDonald’s. They were asked for ID, my daughter gave hers, age 16, was refused entry without a parent. Unfortunately we weren’t with her, we were at home 20/25 miles away! Thank goodness for Greggs, they served her without ID and in doing so, made sure she never went hungry.

This Mcdonalds is a joke firstly they take over an hour for delivery get the order wrong and then the food is cold. Too expensive now. Not even worth the money anymore.

Hi I must honest with you I don't go very often but I do enjoy a Big Mac meal .

Food ok. Very bland. Got the double McChicken burger. No taste. Ice cream nice. Drive In.

The place is shocking so slow always get orders wrong staff so lazy

Not great . But good for quick snack for the kids

The food was good, the same as most other McDonalds. The only downside was a group of kids running around and shouting.

The food is getting far too greasy to eat. We only usually go if our teenage son or 4-year-old niece asks. But the halloumi fries were just ridiculous.

We were served by catlin Today around 2.45.. wat a very polite well mannered human being.. congrats to who ever hired her... this girl will go far in whatever field she chooses... she even commented on my hair lol.... service with a smile... definitely. Top marks.

Who reads the fukin orders?,,,...EXTRA SALAD...NONE.....EXTRA CHEESE...NONE!...MILKSHAKE....NO STRAW...what a bright future you have ahead of you....brains of a rocking horse

Soft drink was flat and warm. Burger was good but ruined by the disgusting drink

Fast and friendly service at a lunch time was a bonus.

Ordered lunch through McDonalds app. When it arrived the food was freezing cold and half the order was missing. Called the restaurant and the person who answered was clearly uninterested in helping and was not surprised that half the stuff was missing. For almost £50, I would’ve expected a lot better service and hot food. Would definitely not recommend ordering from McDonald’s

First class as usual first class staff ,helpful and attentive ,decent food changes frequently recommended

I could honestly smash my windows with the mcmuffins I've had delivered. Had to take the sausage n egg out of the clam and eat separately. I'd have been happier walking in and handing over £25 and walking out with nothing.

Busy restaurant, so food was fresh. Staff were courteous. The self-serve terminal was unable to provide receipt and unresponsive at times.

As usual no real issues with this branch staff always friendly and helpful

Worker handling chicken tenders with bare hands. Disgusting practise.

Drive thru order girl obviously didnt like the fact we ordered a caramel frappe, snapped "anthing else" after it .. customer service please?!! got nice cold chips along with it gave them back to have to wait 3 mins for fresh ones which would have been great if the burgers didn't go cold whilst waiting!! Need to give your staff a crash course in customer service! 👍

A wee cheeky 😝 mcflurry on a Sunday night. Great they do small portion now . Great value for money and no so tough on the hips . Ha 🤣🤣 ha 🤣🤣. Thank you Macdonald 😊

Got a drive through and when we got home, our drinks (4) were meant to be sprites were actually sparkling water. Also waited close to 10 minutes for our order

Hate technology for self service

Shocking, £ 40 of food ordered for 5 people ( bigmac meals etc. ) from McDonald's through justeat and received wrong order of 1 burger and 20 chicken nuggets. When I phoned McDonalds I was told it was a mistake by justeat and we'd need to claim a refund through the app and re-order, aye right ! Won't be using justeat or McDonald's again. Customer service is shocking !!

the Lads started working out the circumference of a big mac the atmosphere must've caused it. James spat in my sprite not happy

Got deliveroo order full meal missing and when I called they blamed deliveroo 😂 totally incompetent manager to !! Couldn't use common sense or initiative to resolve issue. Won't be back Mcds

Got a delivery tonight. The ketchup I put in the order wasn't there & the water with my child's happy meal was not their. The cheeseburger had onions stuck to the top and the burger wasn't even on the bun properly. This food is just flung together, not very good McDonalds.

Ordered aand paid for delivery for food for 3 adults and what was sent was a kids happy meal and nothing else we hadn't even ordered a happy meal.

Staff attitudes are bad, half empty cups if coke, stuff missing from the order. It's not hard to look at a receipt and hand over what's on it. The place is absolutely filthy, there's chips and grease everywhere

Worst McDonald ever. Absolute disgrace. Never give you sauces that you’ve paid for. Chips are wet and soggy. Food cold and sloppy. Overall TERRIBLE. and to top it all off the juice was flat. 0/10.

Order online. 3 out of 4 items wrong. Well done

Customer service was a pleasant surprise, staff were definitely impressive

Everytime i order my food, for a family of 5 theres always something missing! Mean ALWAYS its a disgrace, there was a time i was so annoyed that i had to go to the shop with the whole order to complaint about all the food that was missing! Please pay attention to what you are doing, i dont need to ask Just Eat or Uber for a refund!!! I want to eat the food, if it was to keep my money i wouldn't make any orders. Im tired of this nonse, ALWAYS DOUBLE CHECK IF THE CUSTOMER'S FOOD IS READY TO GO!!! 😤 IM ABSOLUTELY FUMING AS IS NOT THE 1ST OR 2ND TIME IT HAPPENS. ESPECIALLY WHEN THEY DONT SEND THE KIDS MEALS.

Absolutely shocking the way these people hand you your food, I watched a girl make my chicken mayo, totally flung together it was a mess and the burger wasn’t even on the bun and the bun was folded in half, absolutely shocking. Also received warm juice. Never returning

Fast drive through, app doesn't always work

This used to be a great McDonald's but has gone downhill. The drive thru is still good, but inside it is often chaotic. They keep getting orders wrong. On this visit I ordered a double egg and bacon mcmuffin meal. It was terrible especially the extremely greasy hash brown. The printers on the order machines are always broken. When I visited order 20 was claimed by 2 people and the staff gave the order to the wrong guy. They didn't even bother to check Never going back

Coffee and chicken nuggets for a quick bite. Do not go every day

if i could give 0 stars i would, how do you forget to give me a full triple cheeseburger and a genuine straw and sauce. disgusting. should've went to the fort.

Delivery. Is never right.! They always get something wrong. I order but I just know it’s never gonna b right. lol

Probably the worst McDonalds I have ever been in, having a large family of 8 children we have been in lots of Mcdonalds across the UK and this hands down is the worst. My wife and I stopped in for a White Coffee and a Tea on Saturday at about 10.30 am. Just gave up in the end after waiting for 15/20 mins to get our order, luckily when I had ordered on the touch screen I had chosen to pay cash but no one came to take the cash, so I was able to leave. We have been in for food before and the service is so slow its incredible.

As always, drive-thru moves at a snal pace, which causes havoc in and around the car parks. 8 out of 10 times, the order is missing food. When you eventually do get the correct order, the food isn't warm, but always the chips are cold or almost raw. Despite several complaints via email, the problems still continue. I now avoid this franchise.

Good wee atmosphere. Service was sweet as a nut

Placed two separate orders and both were wrong very disappointed

Shocking ,waited 25minutes because 2 cars infront orders where wrong and our was freezing,plus the girl at window was flirting with wrong order guy so didnt park,wish it minus stars 🤬

Second time this week got home with the wrong order

I was missing s big msv and a mchikrn sandwich would like to be refunded as I paid for the the order

Dawson on delivery.. Good help in the .mornings.

Always clean and tidy, staff friendly and helpful

Took grandkids to mcdonald's before pantomime very upset kids to be told no ice-cream as they said machine not working think that excuse should be wearing thin by now as this establishment been using this excuse fir years

Touch screens not working placed order food cold after a 15 min wait and the big tastiest looked like they had been thrown in to the boxes from 30 ft away. Took it back and after a 5min wait. I received a fresh better looking one . But the customer service was OK but not great. I didn't se a staff member smile the full 40 mins I was in there. Over stretched and not a good standard

Order 2 big mac meals one coffee and cola Chips half full coffee cold and only half full big mac cold not impressed will not be back

Placed my order tonight 6 nugget meal and plain cheese burger and plain hamburger came to £8 odds got bag no nuggets in bag asked for my nuggets and she turns round and says to me u never ordered nuggets but I will just give u them anyway when I said yes I did she was so rude and cheeky saying don’t shout at me for one I wasn’t shouting I was only saying yes I did order them and pay for them and took the bag back off me and then someone else returned with the bag with 6 nuggets in a small paper bag she was the shift manager aswell no wonder McDonald’s in Easterhouse gets such a bad write up with staff like that maybe they need to train their staff how to act and how to react when they get a orders wrong !!!

Was there yesterday waited 20min on meal for kids never came had to go to counter and get they forgot joke. I told them there more interest in the uber drivers than customer not even a sorry

Fast and efficient service,also a clean environment

Wrong order and waited 15 mins for a single breakfast roll and coffee

Place is run by backwards dumb dumbs. Complete spastics

Deliverys are not so good there always wrong

Ordered a cheese burger happy meal for my grandson. They forgot the cheese 🧀

Waited 15min for the girl to figure out how to use the til, waited a further 35min for 2 burgers and 12 nuggets. Asked for extra cheese they took a slice off my burger. They must of got extra cheese confused with a tsunami of sauce. Photo attached. Staff don’t even know how to get in and out of their own store, if you like a restaurant full of entertainment please try, if you want “fast food” and the correct order, give it a miss! Jordan

Boy on drive through today around 5 o’clock was so lovely couldn’t see his name badge, Brilliant customer service and very helpful will definitely be back!

Pure rottin whole order wrong after a half hour wait for food I had flat juice amd melted iccream. And the workers decided to keep the phone off the hook cauze they knew the place was/ is an absolute riot. Wont be back!!!

Love McDonald's even tho I used to work there it's changed completely

Just got filet-o-fish nd its rock hard I cant chew it let alone the kids

serve was absolutely shocking waited 1 hour for my food

Why is everything always cold when you take out or delivery it's shocking especially when you literally stay less than 5 mins by car.I keep giving this McDonald's chance after chance but this is definitely the last I certainly won't be back

Got delivery half of food missing and wrong, tried to call to resolve problem no answer, will never go back the place is beyond a joke waste of money

Easterhouse McDonalds uz r a joke order online and uz cant even put a order together got ma wains a happy meal n they sent her an empty box no chips with the other 2 meals or drink then when u call up the so call manager laughs n hangs the fone up

Pretty clean and quiet little mcds

The employee Ross brought out my food for me in the car park and was very polite and apologetic about the wait time. The food was excellent quality and I would highly recommend this place.

Staff hold up the drive through talking to their friends who get treated better (offered salt, straws, sauces when everyone else needs to beg)

Can be busy but always a good place to get a quick bite to eat

Don't even deserve 1 star... constantly getting order wrong, Half our meal missing. Literally how hard can it be, my 8yo could do it better. Clearly taking on way more than they can handle. More just eat people waiting around than actual staff. Get your priorities in order... went wayyy downhill recently and will no longer be going to this branch.

Queued in the drive through in the baking hot sun for half an hour because the machines were broken so had to order at the window. Finally get served lukewarm coke, cold fries and chewy burgers. Rubbish.

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Reduced to 1 star after payment debacle - payed contactless, transaction went to pending - told to expect it back in a few hours. 1 week later - still no refund - restaurant has no record of order - im still down £18

Foods always cold chips are always half cooked and soggy drinks are always warm

Very friendly & quick service clean and open plenty of room to sit and space out.

Ordered from Just-eat at Glasgow Fort branch. Food was frozen and disgusting. Food always waits in the back going cold as they are hungry for money. Poor delivery drivers get the blame but its the store and the managers/franchiser to blame. Money is the most important thing, not pride on the service or customers. No food standards at all. Never be back

Twice I have ordered out of here, and Twice I have missed an item, McDonald's are blaming just eat, but it is McDonald's that is SUPPOSED TO BE MAKING THE FOOD, NOT JUST EAT, THE GUYS ARE DELIVERING THE FOOD

I waited 20 minutes in the car park for my food I got my bag of food and drove to the customers house i was working at, I sat outside and planned to eat before i went to work and the burger was wrong, I wanted only ketchup and cheese and I clearly stated this! I used to work in Trongate 20 years ago when i was a teenager and i know how these guys communicate and I know the order should have taken 2 minutes even when busy, especially for a double burger because it cooks fast. I drove back to give them the burger back, due to the fake virus they refused to put the old burger in the bin, because they can catch the fake virus from me but I cant catch it from them. then I told them I would not wait another 20 minutes and they were just defensive about how busy they were, After i waited for 15 minutes for my replacement ( that's 35 minutes I left ) I of course have not got my money back.

So this is the 2nd time my mcdonalds has been a no show !!! I am furious ! Tried to call store they take zero responsibility for it blaming just eat ! The tracking of my items were conveniently had no signal so basically the order never left the restaurant!! Low and behold 1hr 15mins later it was delivered or should i say wasnt !!!! It never appered !!!!!!! I counted about 25 people in feb/jan who have also went through this !! 😡😡😡

Today I visited this branch of McDonald’s and I have to say it has been my worst visit to the franchise in my life. To be fair to get round the drive thru it only took 10/15 minutes but we still didn’t have our food and had to wait at least another 10/15 minutes. Our order was only for four folk. Eventually our food came and from our order there was a bottle of water missing, nuggets missing from both the 9box and the 20sharebox, all the sauces missing and there was mayo on the wrap when we asked for no mayo since one of our friends is allergic. Therefore, we went back in and fair enough the worker we spoke to asked if we wanted to just put our order through again and we agreed that would be perfect and more than enough. However, we had to sit and wait a further half an hour inside the restaurant. Once it was finally ready we headed back out to the car and we noticed that there was no McFlurry this time, chicken nuggets still missing, one portion of fries down and still no water. Fair enough we got nee portions of nuggets but they were still missing and because we had to wait half an hour our first portions had gone stale and cold just like the fries. I hate complaining but honestly this was the worst experience I have ever had at McDonald’s and hope this experience will help themes the to change and improve service.

I would say ok for a quick bite but there is nothing quick about it, one on a till one serving takes forever to get food out

Very average bog standard McDonald's the same as all others the world over . OK for a quick snack if everywhere half decent is closed other than that I would not bother