McDonald's Restaurant in Erewash

Never arrived at all , as is phone entry service , and left clear instructions. Driver returned order to Mac fs , had to go to restaurant to sought out , cheers

food cold and drink leaking on arrival.

Dreadful!!..missing my grandkids nuggets and chips not even supplied correctly!!!

missing items again. honestly why can't I get an order for the fam without something missing. EVERY TIME. peps seriously can't count

Foid cold and driver dudnt listen to instructions of how to find my house

food cold, had to microwave it before my son eaten it. not happy all.

better this time than the last few times.

This is the second time the wrong milkshake has been delivered

Food was inedible, chips were like cardboard and not salted. All drinks were wrong burgers cold. Delivery driver was 10/10 though, shame.

Food same freezing cold and missing items

delivery took around an hour and also forgot an extra medium fries I paid for, food was barely warm

all food stone cold and no golden syrup for the pancakes or porridge, wouldn't order again.

When my food arrived the burger wasn't even in the box, i had to scrape the cheese and everything else OFF the side.

Didn’t get my 6 chicken nuggets for my son very disappointed as no one answered the phone

2 hour and 45 minutes wait is disgraceful

Food was cold and squashed , chips anaemic and drinks spilt

Took over a hour to arrive and came cold

time kept changing, ordered due to coming in time but it kept changing and was a good 30 mins later than first stated

My order was never delivered, I have requested a refund. The delivery was made to the wrong address in the wrong town, the driver called from that address and we told him he was in the wrong town, he never delivered to us no idea where my order is!

Well over and hour and a half waiting for this order, everything is cold, only 3 sauces in the bag, ordered 8

Food freezing cold and order incorrect

Completely the wrong order delivered

Had to reheat the food to make it edible. I'm disabled & ordered due to being in too much pain to good. Totally defeated the purpose in ordering.

It was cold, but our 17 month old loved it x

Warm food and lovely delivery lady

Food was cold and they forgot a straw and all the dips I paid for

never even got my food or money back

Food was cold when it arrived, the fries were like chewing rubber

Absolutely freezing cold including coffee

Very nice food still hott and delicious, definitely ordered again, delivery this time coming early what I'm very pleased.

Freezing cold food, waiting out outside for the driver

Every time I order from McDonald’s something is incorrect or missing it’s so frustrating that I’m thinking of stop ordering from this company. It needs to be addressed. Take out is expensive and done as a treat it is not a treat when you don’t get what you have ordered. Some people have to wait a month before they get to order out again.

Food arrived and everything is stone cold no heat to any of it it’s inedible

Awful. Food was freezing and stale

Had to wait for just over an hour while they said they’re preparing my order when it got to me it was stone cold.

Food was ice cold and was missing the drinks. Ridiculous it’s always McDonald’s or kfx get your employees to wake up!

food was cold and took over an hour to arrive

The food took one hour and forty minutes but it was snowing and apparently only one driver on and there were system issues. The delivery lady was very kind and positive even though she was battling through the snow to do deliveries.

I ordered a McFlurry and instead received the wrong one which I was allergic to so never trust them to get anything right if you value both your money and your life

Missing items, and given medium when ordered large

poorly wrapped, cold, no drink or carrots with the pancake meal.

Didn't deliver the full order. One double Big Mac missing. Tried to call the branch but no one answered.

ordered the wrap no salad in it no sauce just chicken

won't be ordering again , four children all disappointed.

wrong food delivered to the door

I tlusually order from my local in langley mill but have to say Ilkeston food better and quicker overall happy 😊

Hot on arrival and good service

I was originally told it would be delivered at 6.49pm and it didn’t arrive until after 7.10pm it took well over an hour to get out food. Although the food was ok it was a little cold

food has been cold Multiple times recently

Although the food was technically on time I could see the drivers location and he decided to take a field trip on his way to delivering and no wonder my food arrived cold.

all food was cold and chips were stale. offered £4 back after spending £22. what a joke.

It’s come cold again he couldn’t find address so can I have my money back please

burgers and nuggets were stone cold not acceptable

Food was absolutely freezing I watched the driver on the map make about 4 stops before mine this shouldn’t be allowed if they can’t keep food warm waste of money .

another classic from Ilkeston McDonald's. missing the double big Mac the most expensive part of the order.

Food was late, food was cold and missing all the chips

Drinks were delivered but none of the food

Food was freezing cold couldnt even eat it so i wasted 14 pounds

Would have been better if the food was hot

Really happy with the service and food quality. Ive bought plenty from ilkeston mc Donald's and never once had an issue with the order or any mistakes or things missing ect. Weekends or peak times sometimes a touch cold but 10 seconds in a mircowave

Ordered breakfast roll…got bacon. Ordered 15 mini hash browns…got 5. 😂

food was a bit cool and despite requesting no pickles it had about 4 so I just took them off, wish the staff would read the order properly

fries were too salty and delivery times kept changing (but who in their right mind is ordering mcdonalds at nearly midnight? there is no need for so many changes), and courier didn't read note (would have knocked on the door if we didnt open it right before they knocked)

Ordered a chicken select meal got the fries and the dips but no chicken selects, also ordered my daughter a fish finger happy meal and the fish fingers came inedible they were rock hard

No fries amd no cheese bites but a sungke cheesburher

Un edible, cold and fatty and not just me

All of our order arrived however the majority of it was cold. The chicken nuggets, happy meal cheeseburger and quarter pounder all arrived cold. The chips were just warm.

drinks wheres spilt in the bag

Delivery driver was lovely, more friendly people like that needed in the world!

Every time we order from here there is always a problem with the food either being cold or something missing.

Food arrived full of salt and freezing. Cold yet again poor quality food

No sauce with order, should have been 2 x sweet and sour sauce plus food barely warm

we were given the wrong order and i wont get my money back because ive had to complain too many times about wrong orders. im done with just eat

half my order missing and what did come was freezing cold not order from here for months thought give another go not anymore

The food was cold and also there was no tissue paper for hand cleaning in the delivery.

McDonalds is what you expect. A straight forward fast food place. I have always found the experience to be good. I think I probably prefer breakfast to any other meal. The staff are always friendly and appear to work very hard. Thank you.

No fries with any of the meals…. Cold and drink spilt out, very poor!!!!!!

It is always busy but normally good.

Came here after waiting an hour for Uber Eats delivery from a different McDonald's (the drivers kept taking the job, then cancelling it, until the other branch was closing at midnight). Knowing that Ilkeston's McDonald's is 24 hours, I put in an order on the McDonald's app before driving there. When I arrived, I went to the drive-through and sat waiting for somebody to ask for my order. After waiting for about five minutes, I decided to drive to a car parking space to go and check if they were open; because I hadn't seen any staff through any of the windows I could see. As I parked up, I finally saw staff members in the building, and oddly somebody finally walked into the drive-through payment window room; useful, since there were then no cars in the drive-through... There were several issues that occurred with the app, and getting my order registered, but that lays with the app service, not the branch staff. Once the order was successfully placed, however, it took a very long time to prep the meals. We were sat waiting, for about fifteen minutes. I realise that at night they will run a skeleton crew, and will be making most food directly to the orders received. Even so, I was beginning to wonder if they were baking the bread rolls with how long it took. The food was okay, although not particularly neatly made. The whole experience felt like the customers were being an inconvenience to what was supposed to be a quiet night for the staff. On the few occasions I have previously been to this branch, my experience was much better. So hopefully, next time I visit, the review will improve. On the plus side, you can almost always get a hot chocolate or a milkshake here. Which is more than a certain other (Ripley) McDonald's is able to achieve. (Last week, I was at the Ripley branch, and not only was there no hot chocolate or milkshake available, even their soda machine was off-line. The options were tea, coffee, or a bottle of Oasis.)

First visit, parking was a nightmare as the queue for the drive through blocked the car park. Restau8rant rather small and was very busy being a Saturday. Queued to use the order screen. Food did come fairly quick though.

took 3/4 hour to arrive stone cold not edible waste of money

we was waiting over a hour for the food when it arrived it was cold and hard was inedible absolutely disgusted

Good food nice and hot and amazing delivery woman!

The food was cold when it arrived

Delivery time kept changing and the food wasn’t great

time just kept getting pushed back eveytime I checked on my order.

Wanted a mc rib not a cod zombies leg in a bap

mc rib was smashed to bits no straws no dips

nearly £10 of fries were missing from my order after also leaving a tip for the driver!!!! I'm so upset as I'm so poorly and did this as a way to feed my children!!!

Was visiting the area the staff were very friendly 😀 clean restaurant highly recommend

food was cold due to delivery diver making another delivery before mine thanks alot

A bit disappointed, cos there was no paper in the bag 😕 😞

Went to the drive through. Got what we wanted. It's a McDonald's..... what more can I say....

It took almost an hour from being ordered to being delivered. On delivery the paper bag with drinks was falling apart as dripping with coke. Everything in the bag was soaked wet including the straws therefore they were unusable. I didn't want to wait another hour and accepted the spilled drink. The burger and the chips were cold while the milkshake almost melted.

I do not reccomend. I went in there, waited 20 minutes to order and then another 40 minutes to get 2 burgers ready. Worst McDonald's customer service

all food was cold and the hot chocolate was like water and again cold

The food was freezing cold when it arrived , the burger was also a mess it looked like it had been thrown at the wall , chips was soggy , wasn’t impressed at all , didn’t even eat it

Uber driver went to wrong house twice. Chicken wrap had pink. And milk shake was curdled and bubbly and half full

Burger missing from one of the meals, and 3 sauces missing from the Mozzarella sticks. No straws for the drinks which is minor. Not sure how you can miss stuff from an order when it’s being picked and packed from a screen 😩. It’s alright getting a credit, but its someone not having food they’ve ordered, sort it out 🤨

kept pushing the time back, ordered 1 hour before it was delivered, the food was cold and the coffee spilled in the bag, ordered with no egg but still got one.