Mcdonald's Restaurant in Bridgend

Dreadful service, went through the drive through to get happy meals for our children. The man/boy taking orders had very poor customer service skills and instead of asking “what drink would you like?” We got “yeah!”. And this was after everything item we asked for. Was handed the wrong drink and told to park up, took a further 15 minutes to receive the food and no straw for the very watered down Coke which went straight in the bin. Can’t wait for Burger King to arrive and we won’t be coming back!!

Over 50% of reviews show this maccies as below average. Sunday evening take away for the family included half empty chips and no ice in the drink. Still very busy so not much incentive to meet MacDonalds standards.

Can McDonalds confirm whether this store is a real life version of Karens Diner, just designed to wind up their customers? I really don't get why this branch is so consistently awful when Pencoed gets it right all the time. Every single time I order from the Waterton branch there is something wrong. Take your pick.... no ice in the drinks, no straws, egg in my breakfast when I have ordered egg free due to an allergy, missing dips (if you get the tomato sauce with cheese dippers you are a rarity), no cheese on my cheeseburger (clue is in the name) and if you dare complain you are only met with sulky staff and rude, grouchy managers who don't give a toss, hence I've given up trying and will just leave a bad review every time I am disappointed - and when I have a good meal here, I will leave a good one.... but I wouldn't hold your breath while waiting. And that's without the appalling stock control, almost always at least one item unavailable when placing your order. Whether I go into the store, order through their app or order through Just Eat, the only thing guaranteed with your order is a disappointment, the only thing that varies is how big the disappointment is. My advice? If you are reading this, and fancy a McDonalds, don't bother with the app, the drive, Just Eat or anywhere else. It's so awful just spare yourself the experience and drive to Pencoed, always spot on, friendly service, and by some miracle, I get everything I order there.

This is the best McDonald’s I have ever been too. Always fresh and delicious to eat. Would definitely come again. Thank you guys much appreciated.

Went to this mcdonalds because pencoed was closed. Ordered my food via the drive through while I was waiting for my food a member of staff was going through the rubbish bin for something then without washing her hands made a drink for a guest. Absolutely disgusting.

Can't get an order right. Went through the drive through, got back to work, half the order missing even after they confirmed the details. Robbed. Can't reach them on the phone. If this was a one-off I wouldn't think much, but this happens too often to be acceptable. The manager needs a serious talking to. Not up to standard. No-one from our office will be back.