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2.5

Based on 36 opinions finded in 1 websites

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Nº 2687 in 3097 in Leeds

Nº 340 of 353 British in Leeds

Score
OpinionsNoteTripAdvisor362.5

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I recently went to Hoxton mount on my way home from visiting family in Leeds to say I was disappointed would be a big understatement. The burger was lukewarm and looked like it had been assembled by a toddler. the fries were not much better my partner took them and her chicken sandwich back to the counter to get them replaced. the staff member didn’t look surprised that she had brought it back and did replace them with a half hearted apology. That is the last time I will ever eat at Mcdonald’s any where in the country.

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kevin s . 2024-10-18

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Good service and lovely fresh food, good value for money and staff couldn’t do enough for me! Toilets were nice and clean and they got my order right!!!

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Mark R . 2024-09-15

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If I had a quid for every time I order from here and they either miss items out of my bag or give me the wrong item, I’d have enough money to buy the entire franchise. You genuinely wouldn’t think putting items into a bag was that complex, but it seems to be a massive difficulty for the staff who work here. The only reason I order from this branch is because it’s closer to my house so delivery is usually quicker and every time I contemplate ordering I think ‘surely they can’t mess up this order. It’s 3 items’ but somehow they seem to do it. Don’t understand how they could mistake a smartie McFlurry for a frappe or a double cheeseburger for a chicken wrap unless they are genuinely the most unintelligent people on the planet. Even on occasions where I actually go in to order and the store is basically empty, they still struggle to get my order right. The amount of money I’ve wasted over the years ordering from here to end up with food I didn’t order or missing items completely is a cause for concern. Need to employ people with an IQ because no one seems to have one. No wonder staff have a reputation for being stupid.

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Sarah . 2024-05-15

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Called in last weekend , really good helpful staff but as soon as you walked in this establishment the cold air hits you . It’s the middle of winter and every customer is sat with jackets and big coats on . We sat down and moved instantly due to cold air on making us even colder. Not only are we sat in the cold but the food goes cold , Turn off the air con.

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Peter . 2024-01-23

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I came here for something quick to have for breakfast, but I was not sure what to pick as I don't usually have McDonald's breakfast. The worker Elcia kindly helped and advised me on what to get, i ended up enjoying it very much.

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Paloma S . 2023-07-19

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Tilly was very helpful in getting more condiments that were out of stock and very friendly. Only thing I would say, littering outside and nearby puts people off. Stuff were busy inside cooking and behind tills. Needs an extra cleaner for inside and out.

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Lucy Leanne . 2023-04-21

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Lovely staff, and fresh food. Never disappointed when at this branch of McDonald’s and usually try and go to this one if I can as always a good experience.

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Mark R . 2022-11-03

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Just been through the drive though and there was a lady staff member covered in grease and looked very wet .I don't know what the manager is doing .He carnt be bothered about his staff and this branch is very bad for the name of McDonald's. I've looked at there hygiene rating and it's very poor .what a joke .I won't be going again .

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paulmG5188HM . 2021-03-11

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Richard was very polite and very helpful,great customer service 😁 he was happy to assist me with a cheerful smile

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669phillm . 2020-08-24

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Llegué a comer a altas horas de la noche camino a casa. El piso estaba cubierto de salsa de tomate con macetas por todo el piso. No había mesas limpias. ¡La mitad del restaurante estaba cerrado por "limpieza"! Deben concentrarse en áreas abiertas al público en lugar de quedarse parados hurgando en la nariz. Minging !

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U9993WWdawnw . 2020-03-14

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Thank you to all the staff for constantly great service. Despite been very busy the service is fast & the food hot.

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Watsons2014 . 2019-10-27

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Después de un largo y estresante día en la enfermería general de Leeds con un familiar gravemente enfermo, estaba exhausto y mi novio y yo imaginamos algo cálido y rápido para comer. No habíamos comido en todo el día y obviamente nos moríamos de hambre después de unos días traumáticos sin apetito. Visitamos este restaurante si incluso puedes llamarlo sucio y tampoco estoy exagerando. Había café derramado sobre los asientos y el piso, había algo manchado en los quioscos de autoservicio y el piso también estaba sucio, junto con las mesas que las que vimos ni siquiera parecían haber sido limpiadas. La nuestra era pegajosa, tenía salsa y había largos pelos negros sobre ella. No había servilletas, ni salsa de barbacoa en el dispensador y había cuatro moscas que contamos alrededor de las bombas dispensadoras y la pantalla de arriba. La cocina no está a más de tres pasos de distancia, así que ver esto no era más que asqueroso.Llegó la comida y ambos pedimos The Indian Chicken, una comida mediana y otra grande. Fue absolutamente impactante. Las papas estaban cocidas por una milla, el tamaño de las porciones tampoco era correcto. La hamburguesa en sí para ambos, fue presentada y no sabía a nada como ella había probado anteriormente en otra tienda. Tenemos fotos de la comida que se pueden proporcionar. Los bollos naan utilizados estaban al revés, la lechuga estaba en la bandeja y muy poco en la hamburguesa y muy poco de cualquier salsa presente. No podíamos creer en el estado en que se nos había presentado esto. Para decir el valor que está cobrando por lo que nos dieron, también podríamos haber ido a un restaurante cercano y tener una experiencia mucho mejor que la que tuvimos en esta ocasión. No había personal para plantear este asunto ya que estaban demasiado ocupados hablando en la cocina, incluso el caballero que originalmente estaba detrás del mostrador (que solo apareció dos veces). No pensaríamos en volver a visitar esta tienda según los comentarios mencionados. Horrenda visita en general!

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ecc570 . 2019-10-18

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Fuimos a McDonald's y pedimos 3 comidas, luego pagamos las 3 y luego cuando fuimos a la ventana nos dieron 3 papas fritas, 3 de las bebidas que pedimos pero solo 2 hamburguesas, y cuando dijimos que faltaba una hamburguesa, negaron tomé el pedido para la tercera comida y dijimos que no habíamos pagado, si ese fuera el caso, ¿cómo sabían poner las papas fritas y la bebida 3 (la bebida específica que pedimos)? ? ? Luego nos hicieron conducir de nuevo para pagar la misma comida que ya pagamos y para cuando lo hicimos, el resto de la comida estaba fría y arruinada, no nos disculpamos por su error y no nos ofrecieron cambiar los batidos derretidos. Estoy absolutamente disgustado con el servicio que nunca volveré a vivir en ese lugar, el personal es vil y necesita capacitación nuevamente en servicio al cliente. ! ! ! ! !

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Renezmaii . 2019-08-13

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Went to this McDonald’s felt sorry for the staff a very strong smell of blocked drains the place should be closed down until resolved

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Mike K . 2019-06-24

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Bien, entonces sé que es McDonald's y probablemente no debería poner mi barra demasiado alta. Sin embargo, esperar 20 minutos para que se haga una orden de desayuno es bastante malo. El personal estaba por todas partes y completamente desorganizado. Estaban más ocupados en servir el Drive Thru que la multitud cada vez mayor de clientes hambrientos que realmente se habían tomado el tiempo de estacionarse, salir de su auto y entrar al "restaurante".

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ryancleeds . 2019-04-19

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Very Efficient didn’t take long at all for food to be made and for the young gentleman think his name was Ray that finished his shift was cleaning up the table for new customers to sit down

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Kourt16 . 2019-02-28

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Having been quite complementary about this place in the past it just hit rock bottom last night! Called abut 11 pm for a takeaway 2 cheeseburgers and 1 fries - not a complicated order! Had to wait 5 minutes at the order post whilst the people in the car in front were having a god old chat with the server. Drove up to the collection window to be greeted with "Just park up over there and I'll bring your order to you" spoken in a very brusque and offhand manner. When I reminded the server that this was supposed to be a fast food establishment his response was "Well I don't have time to get it now"!Not wanting to hold up customers behind me, and to keep a lid on my annoyance, I duly parked up but after over 10 minutes the food hadn't arrived, despite me watching the server ambling about at the counter. When the manager brought someone else's food out I confronted him and after some "negotiation" I finally got my fast food nearly 15 minutes after arriving. And when we ate the food the fries were cold, and the burgers looked like they had been thrown together.This was the worst example of the British "couldn't care less about the customer" attitude - McD should be all about good, fast convenient food with USA style customer service - the UK franchise model and control is obviously failing if this is now representative of what we can expect.The annoying thing was that the place was not busy - only 2 groups inside and about 4 cars at the drive through! How can they get it so wrong?

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PabloMorley . 2018-09-26

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all staff are friendly. quick service which is what you would expect. always cleaning outside which is good. usually very busy on match days

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karen m . 2018-09-24

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So many times my order was not complete but this time this is too much I was order today 2 meals plus 2 happy meals and extra 6 nuggets kids was so exited when I back home then I realised that nuggets are missing again , kids was start crying I came mad so thank you McDonald from elland road for destroyer us sunday . Never again ...

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Pauline A . 2018-09-23

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Nice and clean with excellent fast service. Good place to stop for a quick bite to eat at sensible prices.

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Tony P . 2018-07-11

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Servicio absolutamente horrible, bebidas equivocadas (y frías), comida equivocada (y fría) y mostaza en la comida feliz de mis nietas, que quemaron su boca. Dejó las ofertas frías y salió y no volverá, tal vez si le prestaron más atención a los clientes que lo visitan que a sus pedidos de Deliveroo, entonces tal vez la experiencia podría ser un poco más satisfactoria. ! ! !

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Mick B . 2018-06-22

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Un montón de estacionamiento justo al lado de la M 621.

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130KevinS . 2018-06-19

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desde la reforma se ve genial por dentro y por fuera, pero principalmente utilizo drive through. Lo he usado 4 veces este año y 3 de cada 4 mis pedidos me faltaba comida que luego tengo que manejar para obtener la comida que falta. no es difícil, pero el personal lo hace parecer el trabajo más difícil del mundo para hacer pedidos de alimentos correctos, por ejemplo, ordené 4 comidas y volví a trabajar con chips faltantes y Big Mac. ¡No solo McDonald's hace esto, sino que 3 de cada 4 es pobre!

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KieranB22 . 2018-03-19

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Siempre ocupado cuando Leeds está en casa. Para ayudar a acelerar el servicio, tienen un recorrido, similar a un paso si está en un automóvil. Sube, ordena en una ventana exterior, luego varios pasos hacia la ventana colectora. Ciertamente reduce el tiempo de cola en los días de partido. El menú y los precios normales de Maccy D, nunca tuvieron un problema con la calidad de la comida aquí.

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allertonlad . 2018-01-20

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Primera visita ya que tuvieron una renovación y ahora es una super - Mac! Una mejor organización con servicio, limpio y cómodo, estacionamiento, asientos al aire libre y excelentes hamburguesas con queso McQuality y papas fritas: excelente tiempo y comida de valor eficiente. Ahora abre las 24 horas, lo que es aún mejor. Como McD's Go, no se puede obtener mucho mejor que esto: ¡el personal en realidad parece tener inteligencia y buenas personalidades también!

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PabloMorley . 2017-09-21

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Seré honesto. MacDonalds es el nombre que asocio con la calidad o el buen servicio. Simple y simple es comida rápida que llena un vacío cuando tienes hambre. sin embargo, después de 30 minutos espere la hamburguesa doble de queso que estaba fría y ni siquiera una hamburguesa de queso ayuda. Observé que conté a 13 miembros del personal que estaban jugando con teléfonos con cabeza haciendo muy poco a medida que los clientes se frustraban y luego se enfadaban. Un miembro del personal pobre se puso de pie y se disculpó cuando sus colegas con camisas blancas se rieron. Impactante pobre terrible. KFC para mí para comida rápida

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PaddyWhelan . 2017-04-11

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Advertising special meals from the week before but we were told "no one took it down because of the rain" so ordered a Big Mac meal instead then we were told "we have no bread buns for the Big Mac" I asked if they could use the bread from another meal? The response was " it's agains company policy" very arrogant staff with no idea of customer service.

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bedford126 . 2016-11-21

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Nunca he escrito un comentario en Trip Advisor antes y han hecho una cuenta porque soy tan disgustados con mi servicio en McDonald's! He experimentado el miembro del personal más rudo, absolutamente horrible servicio de atención al cliente, menospreciarse clientes. Se han perdido a un largo y servir al cliente fiel.

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caterpillar24 . 2016-02-25

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Llamé y pedimos una plena hamburguesa sin el desagradable gloop, junto con otros artículos. Esperamos 10 minutos y no fue sencillo. ¿Por qué no hacer lisas maccy d's hamburguesas y ese desagradable gloop como un autoservicio como ketchup? En este momento el resto de nuestro...

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ELAINE B . 2016-02-20

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Been here a few times and you get exactly what you expect - good food at good prices in an ok place. No frills - no fuss - just a regular McD.

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PabloMorley . 2015-11-09

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Most week nights my partner n I stop off at around midnight for a little supper. The food is always hot n fresh.They get your order right.staff are on the ball n polite.

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Michael L . 2015-09-12

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Las mesas en el hall de la comida eran muy sucio. Mencioné esto a un miembro del personal que parecía molestarle conmigo y me dijo que iba a conseguir, en un minuto. Al final me limpió, yo. Las otras mesas eran tan malo. Para ser justos a la señora ella nunca lo han mantenido limpieza todos aquellos mesas por su propia cuenta, vienen en MacDonalds emplear algunos más ayuda. Si puedes conseguir que muchos clientes que debería poder permitir.

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Harvey J . 2015-05-27

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Me and my brother came they was all nice and friendly but we ordered 2 regular fries never got them and they said we never ordered them so we had to buy more and we bought a apple pie never got it need to improve on service also they said couple of minutes on the Arizona meal it was about ten minutes and it was sat in the heater thing for five minutes nice food just need to improve service

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fjejxj . 2015-05-25

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Not the quickest of McDonald's and some of the staff looked like they'd been picked off Jeremy Kyle! Besides that the food was normal and the staff was kind. We just waited so long for our food.

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dumbdayo . 2015-05-09

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Hi.Right opposite Leeds Uniteds' Elland Road football ground.Nice & quiet when we there, but wouldn't want to try here when there's a football match on!Clean inside.Polite & friendly staff.I nearly always go for my staple McD meal which is a 3 strip meal, large of course, sweet chilli dip, tea & an apple pie. Food good from here & hot...most important as a luke warm McD is not good.I pop in here when my vehicle is just down the road at the Merc garage so very handy.Even saw one of the Leeds United directors do a drive through here, yes absolutely did, in his private plate top spec Range Rover....then read a week later that he'd resigned!Car park is not the biggest but ok suppose.All in all a good McD.

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TonyK596 . 2015-02-06

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