McDonald's Coventry- Alvis Retail Park. in Coventry

Food was cold and items missing

missed every item apart from one large chips and a large classic coke. i want my money back plz

For once they got everything right and delivered hot .

Order later than estimate. Not drivers fault. He was waiting on order. Also staff didnt add the sauces or straws which was an inconvinience and lucky i had some sauces at home

Drive through again and order understood ✅ Staff always seem friendly and polite and endeavour to get you on your way quickly with your order still hot, but last evening was poor and food cold after a very short drive home. People wrapped up with their beggars cup when you place your order knocks the overall atmosphere of drive through.

food freezing cold. no straws or serviettes 45 minutes late

Unfortunately the fish o fillet we ordered just wasn't cooked properly and it was cold on arrival despite us eating in. I feel like the night staff just doesn't cook the food correctly and you can really tell in the taste. The tables were also really sticky, I'm not sure why they don't clean the tables.

35 minutes passed delivery time. no serviettes

Wrong order 2 hour wait food freezing cold had to chuck in the bin I request a full refund and I will never use this service again

orded Minecraft meal didn't get the toy that support to be with it

45 mins to be delivered ! Drinks were spilled food was missing absolute joke

Everything that came wasn’t what I ordered

Ordered online. Meal arrived missing items. Rang the number, no answer, no email or any kind of outlet to reach out to, to register what has happened. Food that did arrive was cold and frankly, crap. This is now the third time that this is has happened. Ill take my custom elsewhere as this is utter garbage.

NO way of contacting them to complain, dinner was completely ruined as there was no chicken nuggets and the chips were undercooked, almost cold. the ignorance of this restaurant, if i can even call it that, is awful. how they can take money from people and delivery without even completing the order is actually evil. please do not mute your calls from customers who have something valid to complain about as it further adds to the point; do not order from this macdonalds shop.

Polite driver and came straight from eatery. Food was fine. All good.

Food arrived stone cold has all had to be reheated in the air fryer. Sprite is also just soda the machine has clearly ran out. Overall abissmal

professional delivery Driver, food was nice and hot as well

my only slight complaint is my coffee was leaking

Received totally the wrong order, it wasn’t even our order that arrived including the receipt. All we got was some drinks and all food missing. And all you get is a refund, no offer to redeliver correct order

waited over 2 hours, the status then updated to delivered but we did not receive it. tried calling the restaurant several times while we were waiting to see if there were any problems or find out a wait time but no one answered. Husband drove past while out working and said the restaurant was empty so I am not sure why we waited so long to receive nothing.

Missing item and food was cold

chips cold. Diet coke not normal coke

Drink had spilt in bag and ruined the McFlurry

Just as MC should be, clean, fast and friendly

food was cold and late. think driver had more than one delivery so made ours late

drinks not filled, no ice, no napkins, cold chips

drinks not full again, no ice again, chips cold again. driver went into town first and then back out so took longer to deliver

This wasn’t delivered, my address is 259 not 285. So where was my food “delivered”

My food was cold and the driver could not speak English, he bought 2 orders out of the bag and he didn’t know which one was mine, I had to look at the bag and decide which was my order. The americano was spilt and half empty as well. I then gave him the code which he didn’t understand so I had to type it in to his phone, I expect my order to be delivered by someone who knows what they are doing and can at least speak some English. Not a good experience I’m afraid.

terrible service, food was cold and drink was half full

first time I've had a Macdonalds order that was delivered on time with the correct items and still hot.

Tables littered and not cleaned with cleared. Outdoor tables clearly not been cleaned from previous day. Did not dare to use the toilet, considering the state of the restaurant! Most unhygienic McDonalds we have ever stopped at.

Didnt put half my order in and this is second time rubbish its the place not the drivers they have no clue how get a right order and warm on time

my order was late and two meals are missing and our drinks.

Didn't get two of my meals I'd ordered for delivery, non of the drinks came, missing an ice cream and the food that did come was freezing. I can't get hold of anyone or find an email to complain. This was very disappointing for my children. Would not recommend

yet again everything is stone cold . it's a Tuesday at 6 o'clock. I can't imagine it's that busy. it kept saying driver at restaurant waiting for about half a hour ,low and behold it pops up with the driver is 2 min away on another delivery. by the time we got our food it was stone cold . not just cold .. I don't know how the system works but some is lying . absolute disgrace . try and fob you off with a small credit to your account to keep you quite . it's not right .sad state if affairs

Hot chocolate has gone rubbish over the last few months its like dish water dont know if its been changed to a cheaper chocolate or what but its been rubbish now on approx 5seperate occasions.

Time kept changing and driver was at the restaurant for 20 mins before he left! Food was cold when it came!

The order i placed didn’t arrive - someone else’s arrived and it was completely wrong and not what we ordered. My family now doesn’t have a meal tonight as of what’s arrived - not happy at all and we had no way of contacting the company

We ordered 20 nuggets, family meal 4 burger fries drinks happy meals waited over an hour, 2 happy meals came!!! That was it

bro took my drink and my ketchup

food cold. no straws or napkins

ordered 5 chicken select meal. was given a Bix if mozerella sticks

Spicy chicken was overfried and burnt. This branch always always misses out putting Sauces in even its paid for...needs action

food was warm not hot. drinks were mixed with something happens a lot. didn't taste right had to bin.

Late by 20 minutes food was so cold.

Carrier took to wrong address was rude over the phone saying he doesn’t care and falsely said he delivered the food when he didn’t and we would like a refund or to place another order

driver was great and had the courtesy to let me know food was not ready after an hour of placing order... food delivered was inedible had to throw out fries as they were stone cold... burger looked like it was thrown into box...very disappointed

Got food cold so angry about this went the other side of town before coming to me

I ordered Vanilla milkshake and we got banana. The chips were also cold on arrival. Not impressed.

Said delivered but never received i want a full refund

food was fine, delivery was on time and easy to do.

McDonald’s Alvis retail park only deliver like 2 items of my stuff they do it all the time I’m never ordering from that one again obviously they staff are keeping it for them self’s

I didn’t even get my food, you sent the driver to the wrong house. Absolute shocking service from the company itself wasting the drivers time and my time

ordered at roughly lunch time. got an update at 2pm that it had been delivered, at 2.25pm. so my food was delivered in the future? not a happy bunny here. wish I'd just gone and collected it myself.

Stone Cold food £65 order joke as it’s only over the road from me

time kept moving later and later and when it did arrive it was cold!

Driver was so rude and food is cold

Burger and chips were cold. Drink had no ice in it. Ice-cream melted. Poor at best.

they cancelled my order because it was going to be late. so I placed another and it was accepted. not good enough!

Missing coke, no sauces for nuggets and no straws for other drinks

Food was freezing McFlurry was melted so I had to bin it

milkshake missing Nd 2 burgers and one fries freezing cold

drinks was spilt all over food and was unedible

my food was cold and i definitely should have had a refund

Food was cold and items missing delivery time constantly changing took neerly and hour and half for delivery

Rubbish lid left off my coffee which soaked the brownie so out of 2 large cappuccinos I ended up with less than half of 1 drink

food was late, stone cold and missing the dips.

waited about hour to receive 1/3 of my order.

guy was reallt nice and friendly

Both portions of fries were completely cold, not even slightly warm.

Thanks again but I want you to repay me money..!!!!?? Because the delivery guy was the problem .

warm, no straws or napkins again

food arrived stone cold, on delivery map driver took more than one order.

Waited an hour for food that was cold!

Food was cold and missing items but delivery was super!

cold burgers chips soggy threw away

They are ordinary Robbers, I have payd for 2 chicken select, and received just one…the order number 1909

Arrived as ordered, hot and very tasty

1h30 to order and deliver macdonalds. food cold and not packed well. chips not in cartons.

Missed our order as it took over 2 hours to arrive and we had to go out. We also had no way of cancelling as it was prepared just waiting for driver for about 1.5 hours.

Only the fries were hot both burgers was cold

Paid for 2 bbq sauce and two random sauces were just threw in. Everything just falling around the bag so drink leaked.

really nice delivery man. food was perfect

Food is freezing! No ketchup provided either!

Wrong food order again! Food wasnt good. Wont be ordering again.

Fries and mozzarella sticks cold as usual. I fall for it every time. Solution needed.

Foods cold, icecream was like water, ugh I actually give up on just eat

Fantastic delivery and warm food!! Thanks very much Just Eat 👍

Driver was friendly and delivers with care

the food was cold , no straws, no sauces, chips were awful ! not happy at all!

Drink was tipped over in bag that had soaked the food bag. Both bags soaked and food ruined. Courier had a pool of drink in the bottom of his courier bag and referred me to contact just eat. After about 10 emails and numerous photos only refund given for the drink as it was tipped and not the food. £20 order went in the bin and they gave back £2 for the drink. Awful customer service won’t be ordering from here again.

food cold. no straws or serviettes

Only our drinks and dips got delivered no food was the worst delivery yet

my food came stone cold was unbeatable and they missed my some of my order.

Driver service and professionalism was outstanding

food cold especially the chips which tasted funny

Food arrived very cold and was missing items missing chicken sandwiche amf double cheeseburger... really no impressed

Sat in car on phone for 10 minutes

cold food and ice cream completely melted