McDonald's in Doncaster

Worst service ever drive through wating 5 minuits then another car pulls up to othercdrive through gets served immediately then when i pay i told to wait in car park Yet again i been to mexbro/denaby outlet after many months And yet still poor service Didnt get the fries o ordered and had to wait in car park 20 minuits to get the food i ordered at drive through seems they only bothered about getting delivery orders out on time

I ordered meal with Mc crispy and they forgot give me a sandwich!

always busy ....service always good and polite well mannerd food always served hot

Honestly the worst McDonald’s I’ve ever been to. Unfortunately it’s round the corner from my house, so I’ve been many times, but it seems to be getting worse (assumed it was just teething problems). There’s always at least one thing missing from your order and service takes forever. Literally every time I’ve been through the drive-thru, I’ve had to park up afterwards and wait c15min for my order (which is usually just one chicken nugget happy meal, nothing complicated!). Yesterday, I ordered a McMuffin on the app, then sat in my car waiting for it to be brought out for 20+ min. Eventually had to drive off without my food as I had an appointment I would’ve otherwise missed. Wont waste my time or money here again. Staff are nice enough, just completely incompetent.

Went through drive thru tonight asked to park up and wait for my order which I don’t mind but nearly half an hour wait for my food asked where my order was as people after me were getting there’s to the reply “I don’t know” thanks for that worst service ever

Food always comes cold. Disgusting customer service. Latest order, missing 3 out of 4 burgers with them refusing to send someone else out with the correct order. Absolutely fuming. Get better staff. READ what is going on each order. Worst McDonald’s in the country by far. No apology for this either. Disgusting service.

Only ran the drive-thru, but the staff were lovely and the service was fast. The food was your typical mc d's

How is it you are made to wait in the drive thru for your food only for it to be clap cold when it is given to me. This is the worst McDonalds restaurant in the country.

call to macdonalds deanby main for breakfast on the 1st of January had to wait 20 minutes for a breakfast wrap i did ask for a refund for my order but got ingore will not be going again service was shocking

AVOID!! Live in Conisbrough so this should be our local McDonalds but we only ever go there as a last resort. The food quality is horrendous and hasn’t improved since they opened! You’re lucky to get the correct order and the food is usually cold and virtually inedible. We called a couple of days ago, I had the Festive crispy chicken burger - the bacon was cold and practically raw and the cheese was unmelted and ice cold. My husband had a chicken select meal which was slightly better. I am now suffering with an upset stomach so I’m wondering if it could be from my dreadful burger. I won’t be suggesting we go there again to eat as never enjoy their food sadly.

Ordered a Mayo Chicken Plain Meal, medium fries, and a medium drink. It came about 20 mins later, and it was still warm. I don't care about the "slow service." I care about the food and the workers' dedication to make meals EVERY DAY (Execpt when they're closed, obviously). I do not care if I have to wait an hour to get my food, and it is rock solid or cold.

I hate this McDonald’s so much always forgetting somthing every single time get better at your job I was so so hungry and I was looking forward my my burger it’s not that hard to put it in the bag and it’s not the first time I’m absolutely fuming. Do better

We ordered for delivery and items were missing. Has to go and collect and pay. MCDONALDS AT DENABY DIDN'T EVEN APOLOGISE FOR MISSING ITEMS.

Standard McDonald's happy with the service

Absolutely terrible place, called on Sat 14th for a take out via drive through, only wanted a big mac , quater pounder with cheese fries with a couple of pots of bbq sauce. Told to wait for order in carpark , 15 mins later guy brought my order out ( so much for fast food) ok I thought at least it will be freshly cooked . I took it home 3mins away. No bbq sauce , chips were cold and like rubber, burgers were cold , flat and soggy , totally inedible the lot went in the bin ,what a waste of £15. This place needs closing down.

Ordered at the window and were asked to wait at the second window. A very basic order of a quarter pounder and a children’s meal only. Almost 15 minutes and no one came. I had to oak in the car park and get my child out to go in and ask for out order. Just shoddy and poor service. Huge amounts of Just Eat orders may be the reason!!!!! We won’t visit there again.

Worst McDonald ever . Have to wait 1 hour for delivery. Then the manager comes out saying I don’t know where these orders are you can wait another hour or leave . They should either run it effectively or close it down .

Been twice in 2 days one day food was just warm and yesterday rude staff

order drive trough waiting 45 min for kids meal and burger discusting

Very slow service, cold food and inevitably wrong order

Always always get out order wrong. Large chips were medium, and no sause. This wasn't such a bad day.

Great store. Staff are friendly and helpful. Food is great. Fab coffee. Will visit again

It's always a wait to get your 'fast food' n the mcflurry machine is NEVER working..!

Very good staff, but very slow drive thru, over 10 minutes wait last 3 times (ordered a normal big Mac meal).

Fries a bit cool but rest was ok stopped for food and to charge car

I ordered burgers from this McDonald’s, but they look so bad I wouldn’t even dare to give them to a dog. They’re squashed, like someone deliberately pressed them down out of spite, as if they had to make them as unappetizing as possible. Honestly, they look like a complete mess—just one big, unappetizing pile.

Slowest McDonalds in the country, facts

THE worst McDonald's in england

Chips stone cold it was 10pm last night the place was a mess just us 2 in all tables dirty food all over fall

Chips stone cold and over done . Chicken nuggets cold and box it came in was dirty with old dried food stuck to side . Burger needed instruction to build yourself .

Got a double sausage and egg mcmuffin this morning and it'll be the last time i go. Been a couple of times now as it's local to me but the food always seems to have a funny aftertaste. This time though I've had a dodgy stomach all day since having it! Never again !

Went to the drive through. Our meal wasn't ready so we had to park up. A group of delivery drivers were waiting outside. A little intimidated as one gent lent on my car then spat on it... As the gents were shouting at each other (not in English) I just wanted to leave. A very pleasant young lady brought out our food but my burger was hardly assembled and my son got 17 nuggets. It costs a lot so 15 percent off seems a rip off. Didn't want to go and complain as the just eat drivers outside were quite intimidating... Won't be going again.

Reece Moffat Gave me a dirty sanchez with my fish finger happy meal (The toy inside was also missing)

Service is rubbish, food is cold and it's run my kids and OAP with no customer service at all hate this place

I didn’t get my food until like 15 minuites after then it was wrong and had to wait another half an hour

Just been to McDonald's and can't get anything the tills are down 🤷

Had to repeat my order 5 times and still got it wrong. Phoned to complain as I was out of pocket the woman was rude and said only thing I can do is go back (15 minutes drive) to only give me the missing items and not replace my full order that will be cold. I WILL NEVER USE THIS RESTAURANT AGAIN THE MANAGER SHOULD BE SACKED.

food was cold, burger looked like it was chucked together and dips missing..

Missing more then half my order

It's just a McDonald's, exactly the same as every other McDonald's, and that's the point. Nothing else to report.

Delivered to the wrong adress with no notification of doing so

delivery driver refuse to bring to the hospital ward that I am on. made him aware it is not possible to pick up as my right leg amputated. even though this is a non-infectious ward he refuse point blank . not helpful at all. swell deserved 0/5

Food cold, certain items wrong. No sauces or straws given

Food was clap cold when it finally arrived. The chips were stone cold and soggy and the Burgers were cold. Won't be ordering from Macdonald's again.

Not one barbecue sauce and I ordered 4

I have ordered from these on more than one occasion, I used Uber eats to have it delivered, Uber eats are polite and on time. How ever the last order I got yesterday, the chips were stone cold and they missed a burger off of my order %100 the McDonald's fault what is happening to receive such poor service from a McDonald's. Again Uber eats driver was on time. Absolutely no apology or even a solution. Very disappointed won't be using them again

Missing my dips for my dippers and nuggets

great updates nice delivery person and on time delivery . food was really nice

Items on the order were missing

quick delivery, missing item, quickly rectified. good overall 😃

Ordered at 4.45 an it still hasn’t arrived even though it’s coming up with delivered on the app my husband is diabetic as well so we’re not happy I have spoken to the macdonlds An they haven’t even got the order it is now 7.55 an the app is saying delivered at 8.30

Wow! This was the 2nd time I had been to this McDonald's as its close to football with my boys. 1st time was slow, the app wouldn't work in store, my order took over 20 minutes, my order was wrong when I collected it. I put it down as a one off. Following Saturday same things. App wouldn't work, 25 minutes for my order, when she I collected it.... but I paid a bit more attention to my surroundings. I counted 12 complaints while I was waiting. Missing food, cold food, app not working. 2 separate people had come in from their cars, they had been told to wait in a bay and had been there nearly 1/2 hour! There where lots of customers shaking their heads and all the staff had miserable expressions. It was an absolute show of chaos! Prime position with a lot of passing trade, it seriously needs new management! We won't be going back 100% certain of that. Fast food it was not!

Such a disappoint . Had my grandchildren for a McDonald’s treat . Forgot burger , no sauces or straws for drinks and the chips had so much salt they couldn’t eat them . Not good

Chips were cold and no straws for the drinks

I swear on my life this place is utter dogsh1t. MULTIPLE times they have forgotten parts of our meal. On may, we went through the drive through for the first time. I kid you not, there was about 3 rats playing outisde, I would not be surprised if there was 3 more inside of the kitchen (I even have videos, which i unfortunately cant put on here for some reason,,). 80% of the time we have ordered, there has been mistakes with our food, such as putting things on the burger that have been edited off, wrong drinks, burger instead of nuggets, etc etc. Another time we went inside, there was nobody else there (except for staff ofc) and it literally took an hour just to get our food, i genuinely cant fathom how every staff inside of a restaurant can be this bad at their jobs. The occasional time i'm actually able to eat my food, it is always cold, and at its hottest, lukewarm.

I’m diabetic. I ordered a black coffee (no carbs) got to work and found it was a toffee latte (25g carbs) so undrinkable by me. Food was cold, even though I was asked to park up for my order and shouldn’t have been as I ate it in the car park! Wish I’d thought to check the coffee then

My wrap stale and my food was cold couldn't it wrap And fries guys do better And serve fresh food, chicken is Very dangerous

Worst McDonald’s around. And the rudest staff

Absolutely awful! Forgot milk shake, no straws for drinks, no sauces even though we ordered them. Chips cold!! Absolutely awful McDonald’s at Denaby. Driver was spot on mind you.

Got oasis instead of my milkshakes

Total different order £30 worth of stuff and not got anything that I orderd I have a 1 year old and no food he didn’t even check the bag as I was watching him I am disgusted and disappointed

Really easy to order and wuick delivery

I am fed up of going to the drive through at denaby and asking for sauces and not getting them .does the staff not understand English

i wrote to you to complai about my order from macdonalds Denaby. the food was cold and an item ue milkshake was missing. i am still awaiting a reply about my complaint . Y ou said you were looking into it

no drinks or ketchup given despite ordering

Same as most McDonald's now, not fast food anymore catering more to just eat etc, than those who go to collect there own food. Would not use again.

Extremely long wait times Orders always mixed up Food is always delayed Staff are incompetent and untrained Been many times nothing ever improves

Awful. Food cold, forgot sauces, no straw. Same old denaby. Useless.

Delievery was perfect food on the other hand was stone cold even a penguin would complain

Waited over 2hrs so I drove to the restaurant had to cancel the order with just eat and re order with the restaurant

Food was nice only downfall was an item missing from my order

SHOCKING DELIVERY WILL NEVER ORDER AGAIN DELIVERY DRIVERS CANT GO TO RIGHT ADDRESS OR RVEN PHONE TO ASL WHERE ABOUTS!!!!

Much Improved I have been visiting 4-6 times weekly since August 11th and there has definitely been positive improvements. The Food mind you had always been perfect for me but I'm a fussy plain only so mines always fresh. Service has come on leaps and bounds I'm well impressed definitely one of the best McDonald's around I was at Bentley and that was nice too. So we'll done guys! Shout out to Debbie, Tyler, Seed,Shantee,Callum, Kate, Theo, Max and especially Demi the grill chef, what a boss.

No sauces again. It’s not even hard to follow an order really. Same old denaby McDonald’s.

delivered wrong stuff driver is on his way back to get my actual order

Came with fries missing and the drink half empty with being spilt.

2 days 2 orders says delivered what's happening £24 gone

Food was extremely cold, like it had been sat for hours. We also didn’t get what we ordered, they sent extra on the burgers when we didn’t ask for any extras.

nearly 3 hours on calling twice first told meal was on way called 20 mins later was brushed off by a very rude young lady that told us to take it up with just eat food was cold but delivery man was really good though very apologetic

I was told my food would taken 25-35 minutes. It came 45 minutes after it was said it would be delivered

It is diabolical. Delivery and instore. May as well shut this place down wait over a hour for delivery first delivery order and food stone cold and instore you wait for about 40minutes to a hour for food. A couple week back was waiting half a hour for 2 ice creams and 2 drinks. The driver waited at store for 40 minutes so waiting for staff. If you need more staff hire then cause it’s shcoking. I work in fast food in Rotherham and never this bad even when we’re understaffed. They’re not that busy.

Always order food through drive through and they never ever out the sauces in the bag and pointless asking for them when they should put them in the bag food is horrid and service is dull

missed chicken nuggets out of happy meal and a cheeseburger. it's not hard to check an order

Slow service waiting 20 mins for our food, not even busy so no reason. They didn't even apologise for our wait for give a reason and it's not the 1st time we have had this kind of service from them at the Deneby McDonald's.

the driver was so lovely and it arrived on time

The food was cold by time it got here, I don’t believe it to be drivers fault as the restaurant had them waiting for a long time

I think they are clearly struggling for staff, the service is really slow. I hope the higher up managers are aware and trying to help this

The food was stone cold and the drinks were melted and cold

rubbish never get yoir order right and it's always cold

Took ages to arrive and when it came it was clock cold. Chips were as hard as nails as if they’d been over cooked then thrown back in for a second time. Milk shake melted. No sauces as ordered and mozzarella sticks were awful. Not the drivers fault.

Service has definitely improved 100%. Each McDonald’s is different despite the same menu Denaby site fries are really good perfect amount of salt, the burgers are really good too so it’s a win win

food was wrong had salad and onions on my big mac not happy asked for plain just cheese also was cold

Came on time but only received half of £40 order.

Robbed me out off £47 didnt get the order bad place

it was cold like eating card board ice cream all melted when rang up the girl I spoke to laughed about the problem this was very rude

Order 1 delivered 1hour and 40 minutes after placing the order and upon delivery the food was cold and chips were stale, appalled

Such a poorly run place! The waiting time is ridiculous waited 45 minutes for wrong and cold food! Got my order wrong 3 times! By the third time I couldn’t be bothered on complaining anymore just went home with what I had been given! Don’t waste your time and money here.

I've been to McDonald's all over the country and this one is definitely one of the worst. Took over 15 mins to get order avoid

Delivery time kept changing and came an hour after it was first meant to turn up. Apparently took them 30 mins to make a wrap meal and a McCrispy with the driver waiting even longer. They also forgot one of our drinks and the food was cold when it turned up leaving me to think it had been forgotten or left sitting!

This is unfortunately the nearest McDonald’s to me and they never get your order correct. On today’s occasion we were getting two burger meals and a selects meal to take out. We get all the way home and the burgers are missing. Drive back and tell and show what we got, didn’t get an apology just walks off. We wait around a while and get told it’s getting re-maid. Someone arrives with our order. I checked it and it’s missing the selects. Which we had originally so 3 x they messed up and really it’s 4x when we got home we realised there were no dips…absolute joke.. no apology at all… PEOPLE ALWAYS CHECK YOUR ORDER BEFORE YOU LEAVE. If you wait over 10 minutes complain. If you can go anywhere else do that instead