McDonald's in Breckland

As with most Mc Ds Food never looks like the pictures sloped together in a hurry. Cold fries again

Rude incompetent table staff, who tipped a drink on one of our group. Then told manger we were throwing food at him when we didn't and to top it all he threw my grandsons drink and complimentary Ice cream away when he was in the toilet. Food and atmosphere was what was expected.

It's okay the staff could be a bit more polite all ways seem nice and clean

Not recommended always getting orders wrong cold food

How do you run out of ice cream?? Get organised. Don't sit playing on your phone and organise your restaurant?? Simple!! 2 weeks later, gone downhill, was really good and reliable, not any more?? New management?? Wake up guys and you can make more money. 1 week later, getting really pissed off now, always been good and easy, now every time I order there's a problem?? Wtf are you doing? It's easy to organise fast food? Jesus. How can a double big mac be unavailable but a normal one is available? Surely it's the same bun and ingredients, just 2 more burgers??

Always good service, lovely staff. Home delivery not so good, Food turned up cold, will not use it in the future

Daytime seems to be average but the nighttime food is normally cold even when ordering fresh. Burgers are always chucked together. Don’t go just after midnight as they do some sort of “system check”, this can take up to 2 hours, even though they say “wait in the car park”

Don’t know how many times I’ve driven home and something has been missing. When you call to speak to someone, just find them rude and disrespectful. Always check your order and don’t expect anything other than satisfactory service. Nearly everyone I’ve spoken to say exactly the same thing….

Nearly every time I go here they always cleaning the shake machine , they say its on auto clean for 6 hours , amongst other excuses, its a 24 hour opening, i have been there 11.30pm to 2am various times they say its less busy thats why it cleans , so other day 9 pm orderd shake, by the time i left paying it had auto cleaned , Got money back , so this is the 3rd time i tried to get shake, nope, before this i went 8 times to get shake and nope , before the 8 count i did not keep record , but it was prolific, dbnr

Good maccies, quick service and good food.

Stopped just for hot drinks. Good service.

Impressively useless. I ordered 1 standard breakfast meal and then was asked to go to the parking bay where someone will bring my order to me. 20 minutes past whilst people that ordered before me left with their food. Finally, a glum man handed me my food. I didn’t expect an apology, but a courteous ‘thanks for waiting’ was apparently too much for him. The final cherry on top, the order was wrong. Hopefully they get audited soon as this was well below par, even for McDonald’s. On a positive, the man who took my order seemed friendly.

Frequent mistakes are made with online/Uber orders, I imagine down to the very young team on duty. Other than that, decent Maccies.

They only give you 19 nuggets not 20, chips are cold, sent the nuggets back, table is so dirty.

A lot of complaints about being dirty like a crayon mark on a table ffs but to me it is One of the cleanest Mac Donald’s I’ve been to and the toilets are clean BUT the food is the same as all I’ve tried . The burgers are Luke warm never hot. Flat white coffee is good but warm and could be hotter.

Food has gone down hill often cold or tastes old. Drive through is poor only two cars ahead and still sent us to the car park for a 9 nugget order terrible waiting times.

We often use the drive thru and joke if they're either going to ask us to wait at the last window or go to the bay..which they usually do, even though we preorder on the app..They always hand us our McFlurries to take, so after waiting for the rest of our order and then by the time we've actually eaten our mains the ice creams are well and truly melted!? We've also learnt to double check the order because nearly every time they get it wrong unfortunately which requires driving back round. They are also stingy in how many fries they give you, with the boxes often not filled properly. The attached photo is a typical example! (No, we haven’t eaten any!) It's a shame, we love McDonald's but Swaffham & Longwater are much better all round in service and food. Sorry.

I don’t know why I bother coming here, food luke warm, rude member of staff when asked why the ice cream machine was off line - 8pm hottest day of the year - oh we are cleaning it !!!!

Lady in drive through was rude and not very kind gave us attitude cos she got the wrong thing down twice gave up and went in side

Everything is good, great staff and service clean and tidy

Staff friendly helpful its clean

You always know what you are going to get

Always thought the idea of McDonald’s was to order one window pick up next. Not sit in bay one 15 minutes waiting for it every time you go!!! JOKE

So, when you walk in there and you see that 99% of the workers are literally children, that becomes pretty clear when you receive your food in pieces, not how it was ordered, and hairs coming out of it? Don’t need a refund, these employers probably need it more than me.

Popped today as where we went out food queue was huge Not had in ages, well disappointing 😕 food was thrown together, milkshake was weak, no sauces offered and no serviettes were given. Was busy though and staff were friendly.

One of the worst McDonald’s around. So slow. I could drive home and cook a burger faster than it takes this lot to make a meal. They send ALL drive thru customers to the car park and then take ages to bring it out (I’ve had to wait over 15 minutes before). If you want fast food, don’t visit here. Message to the manager - prioritise the people that have bothered to actually visit your establishment rather than the lazy Uber/deliveroo orderers. The drive thru is supposed to be quick, you’re supposed to pull up, pay and then immediately collect from the second window.

Food was fast and order was right but the general tidyness is bad we had a red crayon mark on the table was there yesterday and the floor is very dirty and tables need a wipe and toilets stink just for theese things alone sorry but it's 2 stars

Nice ☕ coffee Chicken selects are my favourite Fast delivery

Very long wait for food considering this is meant to be a fast food establishment, admittedly when it was ready it was the usual good standard.

Female on the talk box rushed and didn’t complete order so had to go to window to carry it on. She needs to wait till people finished.

Not sure what's gone wrong here this year but food is often cold, the wait times are long and the worst part is all fries seem half full?? This is two large fries, less in each than a medium should be and happens all the time. Very poor.

Really enjoyed my McDonald's was very hot and nice. Not like some usual ones

Slow service, burnt burgers, missing items

Can't fault Maccas for a quick coffee stop!

Slow is an understatement, I’ve seen people move quicker at my local bowls club.

Why can't this McDonald's get it right might too be fast food and I had too wait 20 mins in the car park for my order it's the worse McDonald's ever

Very busy staff all working well to keep a large amount of customers happy. Very quick and efficient service a pleasant experience and really enjoyed my Mac'e D's. Thank you.

The English breakfast is awesome, just boring in Germany.

Quick service friendly staff with a lovely smile

Truly, truly shoddy. Food stone cold but 01:30 travelling from Gatwick so couldn’t be bothered to go back. Never again!! Rubbish

Well the concept of fast food is completely lost on this place

Food always cold and slapped together. They need new management that’s for sure.

Typical McDonald's with very friendly staff even in a busy period. Thanks

Very friendly staff, food was quick and efficient. Tables were clean.

I use this drive thru whenever I go shopping in Dereham. I always had the best costumer service and the food was delicious. I will definitely return whenever I'll get the chance.

We've eaten breakfast here quite a few times over the years and we've had more orders that are wrong than right. There's always something missing, hash browns, cutlery for the pancakes, syrup for the pancakes. Like others have said, it's always the same regardless of how busy it is. There is always a wait no matter what you order, and it's never a short one. One time we were even sent to the last window to get our hot drinks and we were left there forgotten! We won't bother eating here anymore and wouldn't recommend it, if you do have to eat here, always check your food before leaving and be prepared for a wait and for something to be wrong.

SLOW SERVICE!!! Really terrible service all round!!

Like to see vegan milk or powder sachets introduced please 🤗MC Donald's get with it 💚 Food and service is good thanks 👍

Just made the mistake of ordering delivery from this Macdonald’s and for the umpteenth time items have been missed. Don’t order deliveries from this Macdonald’s as it is about 50:50 chance you will be missing something. The same goes for at the restaurant. We always have to check in the restaurant or for drive throughs. Food is fine and staff are pleasant enough but the regularity with which the orders are wrong and missing items would be impressive if that were a good thing. On the positive side at least I might loose some weight now that Macdonald’s Dereham has lost my custom.

Popped in for a breakfast. Unfortunately sausage meat baps were over cooked,:hash brown did seem greasy and not quite cooked enough.

Always missing orders and items never available

Did have an issue with no toy in my happy meal but spoke to Abbie the Manager and she got my daughter her toy food was really good and hot better than other McDonald’s in the area

It would be better if there wasn't the continual loud and anoying bleeping noise from the kitchen area, drives me nuts.

Absolutely shocking McDonald’s workers are slow and don’t know what their doing foods always cold “because of the workers”

Waited over a hour for it to be delivered. when it arrived it was stone cold.plus I had a hair in the lettuce.wont be ordering again

It was very busy here, so we had a fair wait for our order to be processed.

Food was cold and looked like it had been run over. Really don't know why we keep going back.

Asked to wait and we waited and waited went back to window and asked were it was and told its on the front counter asked how long it had been there and told only just ,stone cold terrible attitude and service

Visited this branch after an evening on an experience at the nearby railway station. It was a late finish so we needed something to eat that would be quick. Ordered using the app so can use my NHS discount. Checked in and waited for quite some time for food. They weren't overly busy but still took some time to make and serve the food. Did was eventually served and when went to eat it the big Mac had just been chucked together with no thought. It fell apart in my hands. A very poor experience.

Very slow for a fast food place!

Reasonable waiting time inside for takeaway, 1 drink missing, food barely warm.

Food is OK but I don't like you stop the Blue light card and Norwich except blue light card all want the hospital do and the cop and the fire fighter and as care worker dusty for you and you stop give free coffee and free drink as well I want to say all my work properly I do go around give a good or bad review ok look out and the food was cold as well too

Took 35 minutes to give me a basic breakfast and I had to chase it up after it disappeared off the board. Even after they remade it they managed to get the order wrong. It wasn't even busy.

It's mcds , popped in to try the new festive coffee , wasn't too bad although didn't look anything like the picture 😀

Busy McDonald's. Always fresh and hot food. Very clean.

Lovely as usual. But it's always just so cold in there. Shivering while eating our meal 😂

terrible food turned rubber before we got home

They always forget something 😭 usually mine. But hey it's busy. Wish they did more veggie stuff

Always slow and wrong items. Staff are kind of rude too.

Food cold always something missing of order!!!!

its mcdonalds! as good as any of the other ones

A place managed and operated by children is never going to produce a great services, but its getting worse and worse everytime we go. Definitely check your order before you leave. Especially if using drive through. No exaggeration, I've not had a single order that hasn't had something missing or wrong.

Chips barely cooked and cold, chicken strippers like rock cakes, burger squished and greasy. Disgusting and a ridiculously long wait as rhe staff were too busy chatting

Just a big shout out to the staff here. They were so helpful as we had dogs and it was so hot that they opened a secured gate so we could get the dogs in the rear outside without going through the restaurant and we could sit in the shade. Wonderful staff

Not only did I wait a VERY long time for my order, they forgot my fries and McFlurry. Also when I told them they said they’d give the food out in a second. I waited a while for the ice cream and never got it.

Eaten here on a number of occasions for both breakfast and lunch over the kids Summer Hols. We always use table service thru the App. The food always comes out quickly, is always hot and orders have always been correct. Staff couldn’t be more helpful. Restaurant is clean and light. A big thumbs up from me and the family, good job everyone. Thank you and keep up the good work.

Food is usually good but just recently they've had no thick shakes. Got them in the morning but not in the afternoon. Three weeks of no chocolate shakes.

Just anothe rmcdonalds. Nothing much else to say. The normal McDonald's level and service.

We live in Northern Ireland, and this was a great cafe to eat in. It was so good that we visited twice in one day

I swore I would never eat at McDonald's, but I fancied it today and thoroughly enjoyed it!

Always good value, very friendly service

Bought a coffee said can be hot as last time I visited it was cold the assistant said yes. Got my coffee I could put my finger in it so it wasn't hot. I asked if it could be hot the assistant said he couldn't be any hotter even though I have had hot coffee from there before. Definitely not happy When I have visited the Mcdonald's on the A11 fiveways it's always piping hot MCDONALD'S DEREHAM

Your server HENRY went above & beyond to make sure we had an excellent meal wednesday evening.

I don’t expect much from McDonald’s… but this is the worst I’ve been too by far. My food was left on the counter to go cold whilst they served staff before customers, I had to get my food changed as it was inedible it was so cold. When I went in to get it changed all the staff looked at me but did not say a word. I checked my order when I got to the car and food was missing, again it took five minutes for anyone to acknowledge me. To top it off there was no sorry either time! The food was alright when we finally were able to eat it. If I could give 0 stars I would!

A very nice enough festfood shop

Good parking, good burger, see though frys two out of three, maybe next time

Every time I go to this McDonald’s the ice cold drinks are NEVER AVAILABLE, every time you can’t tell me they run out ,

Called and spoke to duty manager, Brandon, as previous delivery orders had missing items. Brandon kept an eye or order and checked it to make sure all items were bagged. Added a lovely note. Couldn't have asked for better customer service!

This Mcdonald’s just never seems to get my order correct and constantly forgets to add the order to the bag. After using the drive through and ordering meals for myself and my family, I drove all the way home and once we unwrapped the order my whole meal was missing, as well as having the wrong drinks. Not only this, but they made me sit in a bay and wait for a very long time when the drive through was empty. Make sure you always check the bag before leaving the drive through here.

Chips were dregs, disgusting and cold. We had a Drive through so didn't go back to complain as in a hurry wont be returning

I went about 1am once and my fries were hot and burger nicely made which would be 5stars for a McDonald's really but go in the daytime and its a 3star McDonald's fries often undercooked because of the rush and a burger that looks to have been made by someone who was social distancing the actual box it goes in

Had a delivery and half chips full.....no straws either.....£10 for each meal. Wasnt worth it. Poor quatity of food

Didn't do a lot. Just went in and ordered then left.

Staff were friendly, the order was correct! Freshly cooked, but the place was very busy so quick turnover, even better the biscoff McFlurry was available, which pleased my daughter 😊

3rd update!! 24th June - ordered at 18:00 was told to waiting disabled bay at the front of the restaurant!! With everyone staring at me thinking the same i was - i shouldn't be in this bay taking up a disabled parking bay. Oh and collected food 18:10! Shocking. 2nd update 23rd June - decided to order through drive through at 1:18 waited till 1:38 in waiting bay (no one else waiting) so decided to drive round and ask for a refund. Was told the new franchisee only lets us have three staff on at night now. Pretty much explains everything - just shocking customer service. Got a refund but offered nothing in return at all for my 20 mins. Update - arrived again 22nd June- guess what….shut again! Only drive through - they really need to clarify their 24/7 as it shows dine in available. Shocking again - third time in two weeks 00:42 and they are not taking orders neither inside or drive through. Probably best now to stop advertising 24/7 and just close at 10pm like everywhere else in dereham.

I found the staff at this store today really helpful and cheerful. Also saw lots of cleaning going on despite it being very busy at the time. Will come here again.

Great service and very polite. Food was delicious and hot and very tasty 😋

Ordered a grilled chicken salad as a healthy alternative. Complete joke - a box of salad leaves, three slices of cucumber and two slices of tomato and two pathetic pieces of chicken on the top. Is this a clever plan by McDonald's to make people avoid making healthy choices and go for calorie heavy options in the future? Bland Bland Bland

Decent enough food and served quickly at the drive through

Could be a lot hotter food wise, but was reasonably clean Much prefer going the few extra miles, and visiting the Swaffham branch now, just generally a better experience all round.