McDonald's in Wirral

Best mc Donald's I've been to lovely staff (emily)but Alice was quite insensitive to my disability

Went through the drive through this morning, what a joke. All I wanted was a flat white which took them over 20 minutes to sort out. Put the order in, paid and was then told to park around the side and someone would bring the coffee out.... Park up for a coffee!! Erm it's not a massive order, you only need to put a cup in the machine, press a button, wait for about 40 seconds and then put a lid in the cup but ok. 15 minutes later and sick of waiting I go inside to be told oh yeah sorry we forgot. Great. Thanks for making me late for work. It wasn't busy so there was absolutely no need for it. I say I'm never going there again.... But I will because it's cheaper than Starbucks next door.

Becareful using app here people cos you pay then they say you havent paid enough then take more money then tell you they havent got product in and then say they will refund you so you gotta wait till money goes back into account and then find out they aint refunded u the right amount Absolute nightmare to deal with customer service they dont believe what you tell them and you end up out of pocket for food you never recieved Absolute joke this store go elsewere youve been warned

Very disappointed with meal we ordered chips were stone cold but burgers were hot .my special needs daughter was really up set

Been here tonight. Ordered a chilli burger. And a chicken sandwich meal deal. My burger was disgusting. It looked like it had been sitting there for hours. The bottom burger was broken into pieces and hanging half out the bun. There was nothing chilli about it it was a cold double cheeseburger really badly put together and was freezing cold. Binned it. I also ordered a meal deal chicken sandwich which when I opened it it was wrong. Came with no lettuce no mayo but tomato sauce. Carnt stand tomato sauce so gave it to my son. All in all never again. Wish I’d have taking photos 🙈🙈

The place was mingin and the food cold

Place is ok, just a typical Maccies. Service is really slow. 5 minutes for a coffee when only one other customer in place.

Order Date:09/11/24 20:30 Order Number:5F0AF Restaurant Name:Prenton Legal Entity:P.GRIFFITHS FOODS LTD Address:Prenton Way Prenton Town/City:Birkenhead Post Code:CH43 3DU Phone: 01516080789 I ve ordered and paid for 4 Mayo chicken, 1 Bac mayo Chicken and some other items. But unfortunately 1 Bac Mayo Chicken is missing in the pack which is very pathetic.This is the third time I am facing same situation from this Prenton outlet.I think some looting/ careless staff is ther who is responsible for this missing item.Didnt expect such ridiculous attitude from McDonalds

Was pretty good. Not sure what happened. Waiting over 15 minutes for a damn coffee at 7am... place is empty but the staff seem to just ignore the front desk.

Toilets dirty , service a little slow but seems the standard since they changed the kitchen layouts .

The service is fast and good.The fast food restaurant is clean.The second floor is often closed.There are a lot of people on the ground floor which makes it very noisy.There is a children's playground on site.Large parking.

It's McDonald's nothing new and same tasting burgers (burgers have shrunk)

A bit of a wait on drive through

Rated this a overall 4 star due to the outdoor play the children have, it was dirty could do with a clean hense why I didn't rate it a 5 but was good fun for him tbf, kept him entertained whilst we waited for our food, all McDonald's should have something like this, also they need to bring back McDonald's Kids Birthday Parties 🥳

Very clean place and wasn't too busy. Got served my order within minutes of entering.

Waited 40+ minutes ended up asking at the desk along with 4+5 other people the food was, nobody knew eventually came out. Actually heard the girl sorting food into bags say to her coworker "I'll just go slower if everyone's moaning"

hot, meals tasty. very happy 😊

The food was delivered by somebody on a pushbike and it was freezing cold when it arrived

Great delivery, friendly service

My order was wrong and the burgers were all over the bag which ruined the chips

Everything was good but the fries were a bit cold and I ordered 1 cookie and they gave me 2

Shocking always miss things on orders food is always cold and stale never order from here or any other mcdonalds food is vile !!

fries cold and late delivery.Never again

Missing and wrong items on purpose

When someone orders can you make sure you read the order if it has specific details on it. This is not the first time I have ordered and they have got it wrong. Learn your staff how to read

Food was freezing cold and left two items off.

Over an hour late when food arrived it was stone cold and missing the FOOD only had our drinks

Food was cold and Icecream was melted

Wrong order delivered again. Abysmal service which is being charged for . Meal was cold too

First time visited here. Few staff who didn't appear to be the usual cheerful crowd, too many cut backs. One lad desperately trying to keep the place clean.

chips were all uncooked on all meals. Burgers and nuggets were also cold by time the got here. Not was worthy of eating and all got binned

food awful. chips hard this is the second time we've had them and they have been really bad.. also missing items.

my delivery driver was incredibly polite and my order came warm and drink still fizzy so shows he took real care when driving it to me! thank you!

Hi, my delivery driver rang me and said they were changing my address as it had accidentally ordered to the restaurant although it’s saying delievered and it still not arrived, just wondering what’s happening.

Diet Coke was like drinking water. Chips freezing cold

i orded a large chocolate milkshake and i got a large coke the chips were cold and chewy and the big mac was cold and soggy and made the cardboard box also soggy this is my 2nd wrong order in a row from this maccies

delivery driver stepped inside property un invited

Food was freezing cold, nuggets missing out of the happy meal, this happens everytime with just eat it’s a Fucken joke of a delivery company my daughter is crying because she has no nuggets Fucken shithouses

usually its lovely. but not great this time. grilled chicken was dry. chips cold. so not the best this time. delivery driver was nice and polite.

No milk or sugar with tea no ketchup on muffin 👎

Driver sat vav took him to wrong place

For a rush hour and a busy store, I really appreciate the efforts of the team to get my order ready promptly!

food was so cold again it just went in to the bin. mcdonalds is so bad.

If you're travelling from the UK, I highly recommend checking this place out. The staff are lovely; the food was quick and to the standards you come to expect. But the menu is different enough to check it out. The cheesy chips with bacon bits sold me.

Absolute joke of a service tells you on the app it’s a 20 minute delivery.. they keeps sending you updates adding 10 minutes more time until it takes over an hour to get to you.. and guess what the goods stone cold.. never again..

Second time here and second time the order wasn’t what we ordered but never discovered that until we got home . How can a sausage and egg McMuffin meal deal with no cheese end up as two cheese and bacon flat breads ?? Shocking and shambolic !

Food was freezing burger was burnt

Ordered burger with no cheese and even though the label stated no cheese they still put cheese on them had to drive there to exchange them after paying for delivery. This place never gets an order correct

not all items were delivered correctly, chips hard and cold

Second time I have been to the Prenton McDonalds drive thru and the second time they have go the order completely wrong despite me being very precise in ordering various breakfast meal deals without cheese . No receipt given so I could double check that they had given me the right food before I drove off . Definitely will not be using this McDonalds again . How can they get it so wrong when everything is almost automated ?!?

absolutely shocking my food is freezing cold. had me waiting for nearly 2 hours for most of my food to be missing

Half of the food was missing, very disappointed

Food wasn’t edible FREEZING COLD WENT IN THE BIN

Excellent delivery driver. Found our house even though my daughter put the wrong post code in

Food was cold. No sauces and drinks had no ice! Shocking!

Good was hot, friendly delivery driver, arrived on time

freezing cold stale chips, oasis missing, happy meal missing. never again

Always good from here never a problem

The food was cold when it arrived. We used the tracker on the app to follow the delivery driver and the marker was static at Arrowe Park for 15 to 20mins.

Missed all nuggets but giv us sauces and missed all kids mc flurries another useless restaurant

Cold coffee, sent the pancakes…….. without anything to put on them…..again

there is nearly always something missing from a McDonald's order it's usually paid for sauces which ruins the meal or desserts or extras like dippers. I haven't bothered last few times but today got the missing dippers replaced but what use is getting same amount back when you've ordered it for someone and it's all they want or if u order 2p nuggets with nothing to dip. it's.mcodnands that 90% time has a missing item small or large it's even been a £6 burger before

Food was cold ,ordered books with the Happy meals got toys ,had to get them changed ,staff miserable , very unpleasant experience.

Absolutely embarrassing - mostly ludicrously slapped together burgers I’ve ever seen in my life that you wouldn’t feed to a dog. Would of been more challenging to get them to look the way I received them than to prepare as normal. I worry how the employee must operate themselves on a day to day basis if they can’t even put mayonnaise on the right side of a burger.

Do not order from here on JustEat! We ordered at 10.20am ahead of breakfast finishing and we're told out order would arrive by 11am. The app then told us the courier was there waiting for our food. The delivery time then steadily increased to 12.05 and stayed there until 12 when we then received a message to say our order had been cancelled with no explanation! So over 1.5hours waiting for our food to be told it wasn't coming! Will never order from this mcdonalds again, terrible service.

Burger smelt off and grease was all over it

Food was cold ended up in bin very poor quality

ordered my children breakfast as a treat. only one of my children received breakfast as the others was missing from the order. ridiculous how they can't get the simplest of orders right! one upset little boy here!

DO NOT ORDER FROM THESE MORONS. Out of 6 meals- they missed 3. Literally u believable

Long wait, vile food. My filet o fish was rock hard and brown, and my double cheeseburger was cold and looked like it was put together by someone wearing a blindfold.

Undelivered again. Someone called Ahmed has accused me, a 67 year old solicitor and retired Crown Prosecutor of dishonesty. This will not stop here.

Absolute Disgrace I order from the McDonald’s app to find My Main meal The Philly cheeseburger meal was missing, Rang the store No answer so ended up going down to Prenton way McDonald’s to speak to the manager to be told you cannot get the Meal even though it’s missing they will give you a refund on the app which is Just ridiculous was hungry that’s why I ordered the food The Girl manager in Prenton was literally Horrible has anyone ever told her the customers always right. Literally won’t be Purchasing another meal from McDonald’s after this will be going to Burger King next time.

All food was stone cold when arrived

Chips cold no salt slow service Waited 20 minutes for cold food Had to ask for replacement meals for my son

Background music is not so much background... Meet friends every week, but often conversation is difficult because music volume is so loud.

absolutely awful, i ordered my food and not only did i receive it extremely late (i assume that was the restaurant’s fault) but all of the food also came completely cold! i submitted a refund request days ago and haven’t received any sort of emails in response or the refund !!!!

Half of the delivery wasn’t there we was missing most of the drinks and all our chips I will be wanting a refund, it isn’t hard to do your job and get the order right

the order was completely wrong driver couldn't find us turned up half an hour later. was all freezing cold

food wad hot order was right and a happy friendly delivery driver

Delivery was quick but don’t understand why the food was cold and the chips undercooked - not sure if their was a small rush in their but need to make sure when food going out to customers at home the food is hot so doesn’t arrive cold

i ordered an extra vegan patty but it did not arrive with my order but I have been charged for it.

The first time in ages where the food was hot the waiting wasn't too long and the place was clean too Well done managers keep doing it

Unfortunately by the time it arrived the order was cold and inedible

Too many times I’ve had orders missing and not ordering anything again

bad order as I ordered and the order was wrong when came

Food was awful - fries were rock hard and tasteless. No milk shake - no sauce even thought I paid for it.

McDonalds Prenton is an awful place with uninterested and rude staff, there is clearly a management deeply ingrained issue. on the occasions Ive had to ring them to query/complain about an order Ive been immediately barked at to complain to delivery

Shambles. Absolute shambles. Ordered food, was sent completely the wrong order, then when I tried to take it up with McDonald’s they said it was nothing to do with them and I had to get in touch with just eat. Absolute cop out and disgrace.

Given the wrong order, no phone number to call driver, McDonald’s did not answer took it back to restaurant who were not very helpful. I wish they would put contact details so we can sort things out quicker.

Food was cold .It was replace by a hepful staff

Food was cold drink spilled all over chips and bigger was wet with coke dripping off an bags like mush not happy one but coke all over Carpet

This is a first for me. After my failed delivery from the Birkenhead branch I thought I'd try Prenton. I got a totally incorrect order and missing items. So, today I have spent £45 at McDonalds and I am still hungry. As much as I like a Maccies now and again I will never shop there again. The company is a disgrace.

Waited 30 mins before it even got confirmed chips were cold and like cardboard. Didn’t put in my sweet and sour sauce even tho I paid for it

Good experience food was good service was very quick staff are helpful and friendly will call again soon

My delivery is not delivered it’s not good that’s not fair where is your honesty

Fantastic service. All the order was correct including sauces and straws. Delivery was on time and food was hot. Excellent service.

The delivery driver was great! He was polite & great to talk too, delivered well and on time also in tack with nothing missing but the food itself for shockingly cold & stale when the restraint is only 5 Minutes up the road, I would’ve walked but I cannot leave my work placement, otherwise driver was great! 10/10 food was 3/10

Went to drive thru - got home and looked like someone had sat on the burger so couldn’t eat it - not good enough. The food should at least be edible

Wrong order delivered . Took it back for our order to be told we would have to pay again. £38 order became £76 order. Staff were awful saying it’s above their head. Staff took no responsibility for their mistake of giving the wrong order to the driver and in fact stated the drivers come in and take the orders.

Wrong order delivered yet again. Convinced the people at Prenton maccies have absolutely no brain cells.