McDonald's in South Kesteven

Big Mac served cold, used to be good Macdonalds, no customer service.

Standard motorway McDonald’s, very clean, could do with more toilets, having to use the disabled one as the men’s is always closed due to cleaning. Going into the disabled toilet often made me realise how often they tie up the emergency cord - please stop doing this.

Stopped off for a quick snack and drink, nice modern place, served quickly and efficiently. Fairly quiet time of day.

Stopped here for hot drinks on our journey home. Yes, it was very busy, but had to ask for our table to be wiped down. Hot drinks (tea & a coffee) arrived at our table without milks, sugar or stirrers. Asked the server for them. But drinks were good as was the mixed fruit muffin.

Took 10 minutes for an espresso - the lid wasn’t even on and burnt me

The food was excellent, the ambience majestic, and service a class above. Somewhere to take that special someone on a special day.

Toilet is clean for McDonald's.

30 minutes in drive through not even busy. Chessburger looked like it had been stood on.

Ordered from the table via the App. Unfortunately the order wasn't correct but due to being distracted by planning the next leg of our journey we'd partially eaten before it dawned on us, so we couldn't raise a complaint without walking to the counter which was already quite busy, so we didn't bother doing that. Inside is spacious and handy for a quick stop for A1 drivers though, and the car park was good too. Maybe just pay a little closer attention to the orders and all would be fine.

One of the best McDonald’s I’ve ever been to. Not only is the atmosphere light, cheery and the workers seem happy, but the food is perfect. Shoutout to Claire who made sure my food was correct and swiftly out of the kitchen - you’re a gem! Couldn’t recommend more for a pit stop!

Busy when visited, service was ok. Food was fine.

How can you really rate the service when you did all the work yourself? I put my own order through and the yutes on there barely managed to chuck it together and in my direction. As expected ( I was there under duress) it was barely edible.

Wait over 30 mins and food was awful . Staff just standing about with no clue what’s going on. Strange experience

Went through drive thru for 2 chicken wraps no one at payment window waited 10 minutes decided to go in and pay and collect told should of waited and to go round drive thru again to pay what a joke of a place

Slowest service I have ever experienced at a McDonald’s. No sense of urgency in the kitchen. Absolute cluster ****

To slow. 5 people need waiting 20min...

Broken glass in the car park. Order numbers for takeaway not always announced just left on counter

Wasn't that busy, even during the lunch hours. Food arrived quickly and my order was correct. 👍

Quick and easy, like Macdonalds is supposed to be!

It’s McDonald’s, same everywhere almost!! Top job

I ordered a large latte.. got a lukewarm half cup or, at best, a small cup content. A second visit will strengthen my assessment.

Stopped at1400hrs on way home. Just read the last review. Service staff we good and polite. Food was hot or old as expected. I had a wrap and mcflurry. Toilets were clean. It was busy in the drive-through, but the restaurant not so. Tables needed some clearing and some more attention paid to the interior dinning areas. Otherwise, it was acceptable. Limited period offer on twix mcflurry caused staff issues as it was still on the menue order system but the staff we polite to deal with it. It was an OK stop off if you know how to get into the slip road. Not bad. Could be better.

Very busy , but didn't have to wait very long for our food

What a busy McDonalds this outlet is. Unfortunately the ap was banning problems so had to order in store. But hey ho, all good for that. Lovely & clean.

Because it was busy, the burgers were made in a rush and definitely not as presented in the pictures. I didn't want perfection, but it looked like they just threw the ingredients all together

I've only ever ordered through the drive-thru, so I can't comment on the inside (hence the 3 stars) - but out of everytime that I've been there, I've only encountered one rude employee (but obviously everyone can have bad days). Very nice employees, very helpful, and doesn't take long at all.

Didnt even know this was here. Nice suprise..

Wasn't impressed with chips - although must have been fresh as had to wait for them, they tasted of cardboard, soft & floppy. Disappointed, and as we were on our way travelling, did not go back and report issue.

Not enough staff, felt sorry for them

Drive through quick and efficient

No hot chocolate. Floors dirty. No sugar, had to ask. Service very slow for a quiet morning. No cleaners present.

Sadly, not for the first time, this establishment has omitted items from the drive in order. This results in a return trip and cold food as a consequence.

Stopped for breakfast. Was quick and the staff were friendly and happy. What more do you want?

Just wanted to acknowledge the staff (mainly new and trainee) who had to cope with the influx of a few hundred festival goers all arriving at once. I was not a festival goer and did wait for 30mins for my order, but the front of house staff remained polite and courteous even under pressure. Well done 👏 I noted “Hattie” as particularly customer focused.

One of the cleanest McDonald's I've ever been to and the food was freshly cooked

Perfect I cant complaint because other place in Mcdonald no ice cream or not right amount but this one was perfect 👌 and nice people

A surprisingly decent McDonalds! The service was good, the food was fresh, the chips even had salt on them. We worked it out why, and because it was a McDonalds off the A1 in a quiet area there were no delivery drivers collecting orders! That's has created massive problems in most McDonalds across the UK. The only issue with this McDonalds was the men's toilets!! They absolutely stunk. Definitely an issue that needs sorting! But overall, super McDonalds. Loads of room, loads of parking and the food was decent too!

Special praise for cleanliness. I asked for the order to be brought to the table, and it was brought out quickly. Spacious space, comfortable interior, outdoor playground for children.

Illegal and unethical attitudes to disabled parking, poor service, noncompliance of health and safety legislation. Management rude and discriminative. Food quality, actual food presented in the order is unappetising and soggy. PLEASE REPORT YOUR OWN EXPERIENCES OF THIS MCDONALDS.

Orderd on the app and adjusted the ketchup to extra from normal as you only get a small amount. Wasn't expecting it to be flooded with the stuff tho. 🙄.

service at this maccies is shocking ... the food is ok it's maccies it's the same everywhere

Rammed with school holiday travellers when we stopped in. Access very poor and car park tight. Best used as a drive through. Our wait for service was just too long. Appreciated they were busy, but, worst experience of any Maccy D so far. Sorry 😞

For a fast food restaurant it was very slow. Waited nearly 10 minutes for our food.

yet again feel like the chips had been cooked ages ago, cold when I started to eat them. Drink was flat, girl went back to change it but stills seemed flat, couldn't wait for it to be changed again as I needed to get home to eat my cold chips

20 mins in the drive through queue to get 2 double cheese burgers and a latte and the car park wasn’t even half full… also all the bins in the car park were full to the brim with some rubbish spilling out all over the car park.

Very busy, no table service, food cold. Long wait....

Very clean venue. Fast and friendly service.

This review is for McDonald's UK. Having eaten at McDonald's in several countries, UK facilities are a big let down. Food is ok, facilities are not clean and staff does not give a bother about customer service. These are not McDonald's standards in other countries.

Made a £35 order on App didn’t wait very long until food was ready, order was nearly correct just one coke missing. Had to sit outside under parasol as it was raining due to it being too cold inside. The toilets were under repair , no urinals working in gents and there was a problem in ladies.

Easy parking.fast table service..Nice and hot.

Food is hit and miss. Waiting times are shocking for fast food. And don't always get napkins.

Found the room on the cold side,

Went at a busy time on Sunday, was pretty quiet which was nice. We ordered through the app and it took nearly 20 minutes for it to arrive, as I mentioned it was not very busy. Reasonable amount of parking and is wheelchair friendly. All of the bins were full which meant that we had to put our rubbish in the out door bin.

Food was on point, shame about the flies inside trying to get some..

Small amount of parking. Waiting for food takes a while. Ok for what you expect on a motorways services

The hygiene was really poor. Had to wait 10-15 minutes for a simple order (mayo chicken, nothing customised). The toilets were also really unclean. P.S: it wasn't busy at all. Still it was too slow

By far the dirtiest Mcdonalds I have ever been to. Visited this evening to break up our journey home and the place was busy pretty standard for a Mcdonalds which i was expecting so wasnt an issue. Waited around 10/15 minute and when i finally got our food i headed over to the table my wife and kids were sat at which seemed a monopoly of sitting at the least dirtiest table as they were all filthy. We ate our food and had an abundance of flies around due due to the heat and the bins that looked like they hadn't been emptied in days... toilets were filthy too.. this is a family restaurant and it was disgusting to bring kids here. Multiple people around us were making comments about how filthy the restaurant was. The management of this Mcdonalds ought to be ashamed of themselves.

I have never seen such a disgusting sight in a McDonald's toilet before. Two out of four of the cubicles in the women's were overflowing with toilet paper in the loo itself and all over the floor. There were dirty nappies and tampons exposed for everyone to see. They were so disgusting that I had to use one of the "out of order" loos. This one almost overflowed when flushed as it was also so full of toilet paper, but I had no choice. the shop itself was littered and filthy, dirty wet wipes on the floor. Shocking, will not be back to this riddled and filthy place

Really slow service with a queue. No use having technology if there is no one to respond to it. Will avoid this place in the future

Awful. Chicken mayo sandwich looked like it had been sat on and half a teaspoon of mayo in it. No pickle in Big Mac. We will give it a miss in the future.

You know what to expect, and that’s exactly what you get

Stopped here and met my Brother & Mum, We sat outside and ordered on the app, table delivery. When trays arrived we had to go inside to fetch loads of items they had missed from the order and they didn't put the toy in my nephews happy meal..

Regular McDonalds, convenient for the A1. Service has improved here. It was poor when it first opened.

Such lovely friendly and helpful staff. Nice and clean.

It took an absolute age to be served from ordering...20mins, quality was typical of McDonald's, okay but never looks like the pictures.

I was here for breakfast and dinner. This McDonald’s opens at 6 am. I arrived at 7:23 am.. it was shut. The drive-through was just one long queue of cars, who had inadvertently joined an unmoving line. The banter outside the locked doors was quite good. But unfortunately, breakfast was not served. I returned at 6 pm. Too late for breakfast now which is a shame because the hashbrowns are my favourite. I bought them at the local co-op that morning. Made myself a fab fry up. Best thing about evening meal was they were open. Well done McD’s. Kudos to Sally, without whom no order would be complete.

Turned up its 7.33am says open 24hrs on website, ordered on app went to go in to get my food but doors locked guys comes out says we are not open, so explain paid on app it's left my account the staff member walks away, how ignorant when I've paid for my food,

Drive through was very slow, and I had to wait about 10 mins for a big Mac meal, wouldn't of cared but I was the the only car on the drive thru lol

Brutal even for a McDonald's rude staff and nearly half hour wait the staff have no interest in serving

Good place to spend time with family or friends.

Use this one as a stop when heading south. Its quieter than the normal multi outlet roadside motorway services.

Popped in for some brekkie on our travels-lovely and clean and a very pleasant young lady who served me made it that bit better. Thank you

Using the drive thru 9 times out of 10 you have to park up in car park and then wait anywhere between 10-20 minutes for food,when you finally get it,food is always cold. Always check your order before you drive off as always something missing.

I don't wish to eat the food anymore.

Beautiful location on A1 for a quick breakfast 😋

Lovely, friendly staff. Fantastic milkshake.

Sausage and Egg McMuffin very greasy and when took back manager was very rude and not helpful.

Thank you very much for the service and patience today - Sally and Mark were very accommodating for our group of 41 school and adults who arrived unannounced after a huge drive from France. You and your team were so great

The usual - quick, cheap and actually surprisingly tasty McPlant Cheeseburger.

Nicely decorated but fries where cold.

Service is slower than its ever been.

Slow to process orders and when you get them, usually wrong.

Ba da da daa da da. Nice staff.

THE WORST MCDONALDS IN THE WORLD

Being in the service area of the A1 it does get busy and it does mean a long wait on food when dining in. But it’s better to access than the one in Grantham so I tend to go here. No long waits in the drive thru.

Waited 24 minutes for standard items from the menu, no special requests I.e no pickle. Had to ask where my order was. I wasn't the only one who had waited a long time. Totally chaotic, won't be using again.

Upon arrival I checked my mirrors to see the glamours of McDonalds in my rear view on the edge of my seat buzzing to get in and order I rushed out of my car and was instantly met with a foul stench I brushed it off as it were a minor issue and continued on with my exillerating McDonalds voyage I reached the screen and put my order in as quick as can be without any problems and payed. I looked up to see there was properly enough time to nip to the toilet so I done so when I came back I was gobsmacked to say the least as my order number hadn’t move. I thought to myself well there’s no need for the hassle so I waited patiently for my turn until I had enough I waved the workers over and told them stern to their faces that they were taken the absolute piss and said if I do not have my apple pie and 5 cheeseburgers with in the next 30 seconds then I will go Rambo style and Sandra over here will be taken hostage of course after my convincing threat my burger was placed in my hand to which I replied if you could do it that quick why have I been waiting for 30 minutes ?! I couldn’t be bothered to argue so I left. The atmosphere was 5 stars because whilst I waited they were playing jazz Gandalf

Dirty tables. No one from the staff reacts to this

Slow. Always, slow. Forgets things on orders, forgets order all together when waiting in a bay for drive through. Service is just awful

If you visit here and think it's fast food it's not only one person preparing food 35 minute wait talk about brain dead

What's not to love,great breakfast with free WiFi and clean everywhere

Nice McDonald's, food was good, lots of seating inside and out, good toilets and staff. Kids area with tablets etc EV charging in the large car park too. Fortunately not one of the McDonald's that's been had the soul taken out of it.

Extremely Slow Service , Staff in Slow Motion, but Great Warm Food.

Took 50 mins from arriving in the drive thru to receiving food. We then had to get on the road straightaway and discovered they had got the order wrong, leaving one person without food! We didn't get any explanation as to why it took so long for the driver thru. There was about 8 cars ahead of us and given the size of the mcdonalds that wasn't many. Poor customer service. I know it's McDonalds & "fast food" but there is a level of service expected at least!

Decent place to stop on the A1 - reasonable size car park and drive-thru. Plenty of seating inside and out as well as small kids outdoor play area.

Conveniently located McD on a motorway.

Just another McDonald's. It was fine

Member of staff was unable to add my discount code from the app onto my order and insistent there is no possibility to add it unless I put my order via the app. I use my discount regularly via this way, so not sure why the member of staff did not ask somebody for help.

I just drove past so I've no idea what it was like. Very proud of the fact that I have never taken my children, now adults, into a McDonald's.

Good stop over plus has high speed charger onsite. Entrance is a bit tricky as you exit A1 for the service, kind of drive though the gas station, turn left (towards the MacD M) and double back on yourself. Pl take care the access road is narrow.