McDonald's in Conwy

I have never had a problem with mcdonald's in all my life. I think they should be shut down. The last 2 times i have been the staff lie. Food always cold and toilets are disgusting. Girl came in went to the toilet but not on the toilet took photos and posted it on line bragging about it. I told a member of staff and he said he was to busy to sort it. My friend works for environmental health within there area so will be informed

Always too busy on a weekend to be able to claim it's fast food. Other than that, standard Maccies fare.

How can people be so incompetent at such an easy job. Order burgers with just onion and received pickles, ketchup, mustard and wait for it......no onions. Kid on the till took 2 minutes to count my cash and give me my change back (my cash consisted of 3 x £1 coins, 2 x £50 and 5x 20p's) You will never get your sauces you've paid for and have to check the bag everytime they hand you the order and god forbid you ask for your receipt, they look at you like you've taken a dump on their desk and then have to ask 3 other members of staff to find it. Absolutele shambles, I really feel for these kids when they get a real job and actually have to use brain cells.

All food was great but I didn’t receive any of my 4 dips and no straw for my milkshake which was disappointing.

5 tines noemw all my food is cold wont be ordering again

Food was stone cold only got 2 sauces missed a sauce from the chicken selects and 3sauces i ordered seprate

Driver was great and food still warm, thanks!

Nuggets missing from happy meal

Very bad service can't get orders right and food cold and thrown in bag, you should never visit this place the managers are very poor and some staff are ignorant Even when you complain to H/O they are as unprofessional and ignorant do yourself a favour and don't bother with McDonald's

Wasn’t delivered asked to leave on doorstep driver drove off with it

Incorrect item sent. Ordered The BBQ Ranch stack that has 2 beef patties in it and received a chicken burger.

Food came early but spent £20 on an order and they forgot 4 drinks and 3 McFlurrys so works out I pair £20 for 3 mayo chickens

there was no chips with our order!! tried ringing the store burgers were cold

Food is never hot, always luke warm. The coffees are nice & good value. It's a shame you can't have a plant based milk alternative.

Didn’t bring my my milkshake which I paid £4 for but instead came with a bottle of water

my order came with just drinks?

The delivery driver was really nice

Never get my order right on the drive through theres always something wrong or missing.

The delivery was good and driver polite. But part of the order was stone cold

Awful experience. Waited to be served at the drive through and watched others cars go through. Drove to next window to get served and no one present. Went to next window to be told to come in to store to order or drive back round and go through again. Absolutely disgusted by the attitude of the manager in store not even an apology. Just an expectation for me to go around again. Avoid this place if you want any kind of decent service. If I could give no stars I would.

Food was cold and one of our drinks was wrong and cold

food is cold and an item is missing

I did not receive half of my order

Ordered my food at 6:30 food didn't show until 8pm half my food was missing and all freezing cold! No straws or sauce like always!

Food has not arrived I’ve watched him park outside the shop then it said delivered and he drove off I am not happy at all

Although our food was served quickly, my wrap was missing brown sauce. I could have gone back to the restaurant but we were in a rush hence why we went for the fast food option. Food was hot and fresh, used click and collect service, lady served with a smile

The delivery driver was absolutely lovely.

2 hours i waited and the food was stone cold tried to cancel the order but it doesnt let you, absolute disgrace

Speedy delivery, they forgot the sauces

I ordered a Terry’s chocolate pit and got a doughnut not impressed

I didn't even recieve my meal there was no chips it was freezing cold. I ordered it last night an still can't even get an order right

Cold, ham burger instead of chicken, soda water instead of lemonade! Poor!

Driver was great shame maccies got the order wrong

everything was cold by the time it arrived

How can you order food only to be delivered a drink. By far the worst McDonald’s in this country.

My order is stone cold not even edible vwry upset

Thank you for my order. Merry Christmas to you all

order was cold.a refund of £3.80 is not satisfactory. very unhappy customer.delivery time kept changing.

the delivery guy was nice and polite. unfortunately the chips were already (very) cold, meaning that they have been around before coming here.

Call in most Saturday mornings with the hubby and occasionally in the week with grandchildren. There's a lovely guy called Dion who works there, who is always so pleasant, and brilliant with the children. Always seems to be working hard. Thought he deserved a shout out.

I never got my food it was meant too be at 11 and I never got any of it this has happened numerous times it’s not fair what so ever

Very dirty. Tables floor full of rubbish . No staff to be seen. Grabbed the sanitizer and roll left on the side to clean our table.

Good was as warm as it should be and cold drinks as cold as they should be. Deliverer was kind and respectful as well. I’m glad I tipped and if I could have given more I would have. Also appreciated the free nuggets. Iv had a few freebies from McDonald’s which is nice….kids always love the surprise extras once in a while.

Got a completely different order. Not happy at all.

Either mc donalds didnt add all the food or just eat driver has the missing bag of items

Good choices of items and a play area for children to play in. Good value for money with excellent service. McDonalds' table service wait was relatively short considering myself and the rest of my family had a relatively large order.

Nothing to do with the delivery driver. But McDonald’s put a boiling hot latte in a paper bag along with 3 water bottles, no cup holder, so with the bag was put on the floor without being told about the hot coffee, it split and spilt, so now we have a lovely coffee stain on our cream carpet,.. maybe put a hot drink in a separate bag/holder, or at least be told

I'm missing my great nephew drink and ice-cream

Poor experience, food was cold when it had arrived. Food presented very poorly with items thrown in the bag squashing them. Items missing and dips not provided.

Came with no drinks and he said he don’t know and left worst app for food

Don't expect your full order. I can't hold back anymore! About 80% of our takeouts from here have been freezing cold and had items missing from a sealed bag on delivery. Order with caution.

Half the food missing. Drink spilled. No sauces which I’d paid for

Cold and missing items as always, pathetic service.

Over 2 hours and 20 minutes late

Food cold arrived in bike waste of time cold horrible

Good staff. Construction of food is a bit iffy but milkshakes are always on, chips are warm and staff are friendly.

I didnt receive my chips as advertised on the picture

Very bad service, will not go there again in the morning 😑 😒.

We are in the drive through and they took like 10 minutes to make the drinks

Great! Didn't have milkshake but that was remedied by giving me what I think was a mcafe iced with salted caramel in it!! absolutely gorgeous! the delivery driver was cool too he let me know about the change

Had 2 medium Big Mac meals. I'm glad I didn't have to pay for them, which, if I did it, would have cost me over £12. Buns and burgers have shrunk in size, and the burger was so thin that it tastes like cardboard.

Half the order was missing. Just eat sorted it and gave me a refund but that didn’t help that half the meal was missing so we either had to be hungry or reorder but pay for delivery again. Won’t be ordering from McDonald’s again

Got my order wrong and noticed my condiments I ordered wasn't there, the girl on the counter rudely threw my condiments in as though I was in the wrong.

It did not turn up I want my money

Delivery driver was very polite and friendly

driver didn't deliver 3 happy meals

Food was cold driver went a completely different way

Took 2 hours from ordering to arrive and when it did arrive everything was stone cold

As a drive through and eat in restaurant, this place has always been brilliant. Sadly, having food delivered wasn’t a great experience. The food was cold and the chips were stale and we didn’t enjoy any of it. However, the delivery man was lovely and delivery was on time.

Food is always the same standard but edible! Excellent value for money.

Only the drive arrived and not the food.

Aboulute joke over an hour late and didn't give me the chips for the family of 4 meal, won't answer the phone and the burgers are stone cold!

amazing fast service and hot fresh food

They got the orders wrong and staff were really mean

stone cold, squashed burgers and late

Food turned cold and drink missing

double burger meal is apparently just 1 burger now. shocking service

Always get your order wrong and the toilets are a mess.

Fair play, they’ve done a great job at being the slowest “fast” food

Milkshake was wrong flavour, food was cold

Half the drink was spilled, chips were freezing and sauce didn't arrive, on top of this I was only refunded, £4.70 on a £12.52 order of a burger, fries and drink.

The double cheeseburger contained jalapeños and some sort of relish or sweet chilli sauce, it wasn’t a normal cheeseburger. Tried to contact the store but no one answered!

A good example of McDonald's all round. Food good. Staff were really helpful and well organised. Very clean nice restaurant with a nice children's play area

amazing service, nice hot fresh food, lovely gentleman that delivered for me

Cold food which I was refunded for partly to be fair. But the drink in the bag had spilt and I'd already binned b4 taking a photo

Missing condiments, cold fries

Absolutely disgraceful! Food we recieved was cold. Missing half of every meal!!

We didn’t get the sauces I ordered or the cheese bites.

it says my food has been delivered I have not had any of it

Hi i ordered 2 happy meals and just one came! Order was late too! Kidd waited for kore than an hour and got only one happy meal! Disappointed

Driver went to wrong location. Kept telling me to update my address - address correct on the order. Asking me for directions but talking over and disagreeing with me when I tried to give. Food was cold by the time he arrived. Refund please

the food was cold it the worst take away ever, very disappointed with this order all in the bin 😢

ordered at 13.18 didn't arrive until 14.57. food stone cold on arrival

Food was very cold and they missed the sauces that requested we didn’t enjoy the food at all

Used dine out facilty, items missing from order, no salt on chips, no straw for drink. Long wait for service.

Didn’t get 2 of the comes that I ordered and couldn’t get through when I tried ringing

Order never arrived, now got to wait several days for a refund. Apalling

they never send the sauces order. must have been 3 times now, i don't know why I'm surprised.

All good was cold - £40 and not one piece of food was warm ridiculous

Wrong order yet again!!! Only 1 meal and a drink ans small mcflurry. When we ordered two meals and 2 desserts. Not impressed