McDonald's in Conwy

Food was good my grandchildren love MC s ser vice friendly atmosphere OK but some loud youngsters can be annoying

Food arrived stone cold unable to eat and delivery time changed 4 times not happy.

food was over an hour late and it's was stone cold. couldn't eat it tbh

Disgusting and a blemish on the McDonald's name! Upstairs closed off, kids running around uncontrollably, the most disgusting accessible (and only open) toilet imaginable and apparently only 4 staff on seemingly without a care for customer service in the world! More interested in chatting and giggling in the back between themselves than sorting the restaurant out. Bins overflowing inside and out, litter all over the place outside, never have I seen such a poor McDonald's. Normally at any other restaurant, you'd see someone sorting the litter and there'd be at least some organisation but this place was horrendous! Whoever owns this franchise, you seriously need to get your act together!

Burger was dry and smothered in sauce to the point there was more sauce than burger

my drink was half full and half in the bag, my food was cold. I was missing a double cheese burger

Missed out a happy meal and food is cold

Order arrived cold, late and no straws

My food if freezing cold so is my daughters I want a refund

Ordered food and it didn’t even turn up. Put a note saying to ring my number when you arrive and you didn’t. Shocking service

missing burger and 2 chips not happy

ordered never arrived but I was charged

I know the delivery either he’s fantastic

Food never arrived wouldn’t bother again!

completely freezing food, the food was colder than the drink, which is certainly something

Took my son there as I'd promised him quality time with his mam whilst he was doing a charity event. I'd downloaded the app so I could order ready for when I arrived. What the app doesn't say is that if youŕe sitting in you can't order as you need to give them a table number. You have to order whilst you're inside. Defeating the object a bit. Ordered minecraft meal with coke for my son...just cheese and Big Philli for myself with milkshake. Chips were bland, no salt like normally, quite anaemic looking, big mac was one burger, slice cheese then another burger with bun on top. Might have bought a plain double cheeseburger meal instead. When I told the staff I got told they'd only give me what I ordered so ordered wrong. Needless to say we left the chips and won't be going there again

food took over an hour to arrive, no contact no explanation just kept changing the estimated delivery and when it arrived it was stone cold and inedible. not impressed.

Great food shame milk shake was missing

Order was never delivered or must of been delivered to the wrong person!

It took a good while before a driver could be assigned to my order. When the food arrived it was cold. We arnt far away from the restraunt so there isnt much excuse for it being cold. I had to hear the fries in the microwave

The food was all cold,Had to been warmed up

freezing cold and missing 2x chips

absolutely shocking ordered the food at 4 and didn't get it till 5:50 recieved cold food not to mention delivery didn't start tracking untill they was nearly there and one of the drinks were upside down and spilt..

Well over an hour late, courier sat in the restaurant for almost an hour. I then get the food I ordered almost 2 hours from the time I placed my order and it was freezing cold! So disappointed.

really happy the whole family thanks x

Items missing from order & the food that did arrive was stone cold! Will not be ordering from here again

I ordered condiments but whoever packed the order they didn't put in and I still got charged, I know it's only a quid but an order is an order whats the point in making an order if its not going to be followed 🤷🏻‍♂️

We are located in a tricky spot to find. The driver followed the instructions and delivered early and without a problem, app worked well in terms of order and tracking. Thanks

Delivery time lept getting later and later. No option to cancel. Food practically cold on arrival.

my food wasn't delivered at all and I want a FULL refund ASAP.

Had a bit of accident with cup of tea when been delivered the bag where the cup of tea was in came through the bag tea all over the floor and carpet .

All the food was hard and vold and one of the drinks was spilt all over the bag.

Wasn’t my food it came cold and stale

Giving no stars! Absolutely Terrible! Given me the wrong order!!!!!!

Made our order at half past 8, didn’t re make or order delivered or food stone cold delivered a hour later been sat there for a whole hour collecting dust!!!!

Everything in the bag is freezing cold, it was just under 2 hours late!! My brother was late for work because he couldn’t eat, full refund expected.

All items were cold, and a couple items missing. Dissatisfied with the quality of service

Arrived hot for a change which was good! And overall it was really nice

Beeped outside my house to let me know was there wasn’t happy woke baby up

Apart from missing my pineapple slices everything else seemed fine

Cold and hard fries Dips were not sent and this happened on the previous time I ordered.

I have never had a problem with mcdonald's in all my life. I think they should be shut down. The last 2 times i have been the staff lie. Food always cold and toilets are disgusting. Girl came in went to the toilet but not on the toilet took photos and posted it on line bragging about it. I told a member of staff and he said he was to busy to sort it. My friend works for environmental health within there area so will be informed

You forgot dips. I put it on notes and its needed with chicken select. Ruined

Was missing my mozzarella dippers and my Big Mac

Food was freezing time on the bag said made nearly hour before arrival although it came pretty fast

Great food and very fast delivery.

Fab customer service from delivery driver

food was cold again, driver was lovely.

Love it when my boys argue because you only gave me 1 burger Thanks

food was cold, fries were spilt over the bag, drinks were on their side and spilt into he bag.

waited an hour, driver only delivered 2 drinks without the food and sped off before I could question him to rectify order. I've already put a complaint in tried ringing the restaurant can't get through so left a message guessing I won't hear from them!

courier kept stopping in random places, food came stone cold. barely even edible.

Unfortunately they missed most of our order. All we received were drinks and fries. They did send a McFlurry but in a drinks cup! After calling the store 14 times and no answer I had to drive to the store and reorder our food. Absolutely abysmal.

Ordered chips never got any … asked for no onions on my burger I’ve got onions on them and my burger is burnt

WHERE IS MY ORDEr???????????????????

Food took 1 hour and 40mins to arrive then when I got the food the chips were stone cold the drink had spilt all over the bags so my food was drenched in Coca Cola very unhappy with the service

Always too busy on a weekend to be able to claim it's fast food. Other than that, standard Maccies fare.

Great other than no straw for my milkshake.

Didn’t even get the right meal

How can people be so incompetent at such an easy job. Order burgers with just onion and received pickles, ketchup, mustard and wait for it......no onions. Kid on the till took 2 minutes to count my cash and give me my change back (my cash consisted of 3 x £1 coins, 2 x £50 and 5x 20p's) You will never get your sauces you've paid for and have to check the bag everytime they hand you the order and god forbid you ask for your receipt, they look at you like you've taken a dump on their desk and then have to ask 3 other members of staff to find it. Absolutele shambles, I really feel for these kids when they get a real job and actually have to use brain cells.

All food was great but I didn’t receive any of my 4 dips and no straw for my milkshake which was disappointing.

5 tines noemw all my food is cold wont be ordering again

Food was stone cold only got 2 sauces missed a sauce from the chicken selects and 3sauces i ordered seprate

Driver was great and food still warm, thanks!

Nuggets missing from happy meal

Very bad service can't get orders right and food cold and thrown in bag, you should never visit this place the managers are very poor and some staff are ignorant Even when you complain to H/O they are as unprofessional and ignorant do yourself a favour and don't bother with McDonald's

Incorrect item sent. Ordered The BBQ Ranch stack that has 2 beef patties in it and received a chicken burger.

Wasn’t delivered asked to leave on doorstep driver drove off with it

Food came early but spent £20 on an order and they forgot 4 drinks and 3 McFlurrys so works out I pair £20 for 3 mayo chickens

there was no chips with our order!! tried ringing the store burgers were cold

Food is never hot, always luke warm. The coffees are nice & good value. It's a shame you can't have a plant based milk alternative.

Didn’t bring my my milkshake which I paid £4 for but instead came with a bottle of water

my order came with just drinks?

The delivery driver was really nice

Never get my order right on the drive through theres always something wrong or missing.

The delivery was good and driver polite. But part of the order was stone cold

Food was cold and one of our drinks was wrong and cold

food is cold and an item is missing

Awful experience. Waited to be served at the drive through and watched others cars go through. Drove to next window to get served and no one present. Went to next window to be told to come in to store to order or drive back round and go through again. Absolutely disgusted by the attitude of the manager in store not even an apology. Just an expectation for me to go around again. Avoid this place if you want any kind of decent service. If I could give no stars I would.

I did not receive half of my order

Ordered my food at 6:30 food didn't show until 8pm half my food was missing and all freezing cold! No straws or sauce like always!

Food has not arrived I’ve watched him park outside the shop then it said delivered and he drove off I am not happy at all

Although our food was served quickly, my wrap was missing brown sauce. I could have gone back to the restaurant but we were in a rush hence why we went for the fast food option. Food was hot and fresh, used click and collect service, lady served with a smile

The delivery driver was absolutely lovely.

Speedy delivery, they forgot the sauces

2 hours i waited and the food was stone cold tried to cancel the order but it doesnt let you, absolute disgrace

I ordered a Terry’s chocolate pit and got a doughnut not impressed

I didn't even recieve my meal there was no chips it was freezing cold. I ordered it last night an still can't even get an order right

Cold, ham burger instead of chicken, soda water instead of lemonade! Poor!

Driver was great shame maccies got the order wrong

everything was cold by the time it arrived

My order is stone cold not even edible vwry upset

How can you order food only to be delivered a drink. By far the worst McDonald’s in this country.

Thank you for my order. Merry Christmas to you all

the delivery guy was nice and polite. unfortunately the chips were already (very) cold, meaning that they have been around before coming here.

order was cold.a refund of £3.80 is not satisfactory. very unhappy customer.delivery time kept changing.

Call in most Saturday mornings with the hubby and occasionally in the week with grandchildren. There's a lovely guy called Dion who works there, who is always so pleasant, and brilliant with the children. Always seems to be working hard. Thought he deserved a shout out.

Very dirty. Tables floor full of rubbish . No staff to be seen. Grabbed the sanitizer and roll left on the side to clean our table.

I never got my food it was meant too be at 11 and I never got any of it this has happened numerous times it’s not fair what so ever

Got a completely different order. Not happy at all.