McDonald's in Broadland

pol7te driver very hot food thank u so much much appreciated

turned up on time, but order was wrong!

Awesome delivery driver who always goes the extra mile to deliver my food straight to my door (i live on a farm)

Typical McDonald's really, not really any different to others...

Everytime I order i get the wrong stuff then the delivery driver doesn’t have a scooby what to do , I have to go fetch my actual food everytime

Ordered at around 1am and it was delivered at 5am cold!

Food took 2 hours to be delivered after I ordered. Food was stone cold and inedible

We waited for over an hour for the food. We ended up having to call the restaurant as we were wondering where our driver was as it said he was there and had been for 40 minutes. Turns out that he wasn’t and because he had deemed to be there we couldn’t cancel our order. So McDonald’s had to remake our food meaning they lost money and we wasted a lot of our time.

Food didn't seem very hot especially the burgers. This from my experience, doesn't only happen at this McDonalds. It seems as if when you sit in not only do you wait longer for your food but it's never as hot as if you opt to drive through. If the cooking times are the same then I'd never opt for a delivery service as it would be stone cold by the time it was 5 mins down the road!

Wow Big Mac Burgers 🍔 with Fries 🍟 and Diet Coke

thank you everything was here as well as 2 extra donuts and drinks much appreciated

Delivery was fine. However our order has arrived without any sauces. One for which we had to pay for

Order was place saying would be delivered by 5.35pm arrived just before 6.10pm food was cold.

Lovely little Mcdonald best hot chocolate I've had from McDonald's in a long time.

Got charged for my free mc nuggets

as usual, forgot something off the order. one of the kids dinners, plant burger.

Food excellent, coffee the best I've had in a lounge time. The touchscreen ordering was a little temperamental and the paper roll was jammed. Other than that all was good, quick and friendly service and a spacious car park. Very low mobile phone signal, but this is no reflection on the branch.

As any other McDonald's. Only thing that's a pain is the parking outside, could be much bigger with more spaces as it seems quite a busy one!

Absolutely great food the staff so polite and helpful. Clean eating area and toilets. Best Macies I been in ever.

they guy couldn't understand English

Unsure as the times kept changing and we also only live around the corner.

WiFi was annoying to connect to

All food arrived stone cold and dips were missing

Had 2 items missing from order, not the first time this has happened from this restaurant

Told me 25 mins when I ordered food is cold and rock solid absolute joke completely inedible

Great service by the drive through staff! Food is as expected

Not great. Burgers were OK, Fries were old and cold. Milkshake was wrong, supposed to be chocolate but was barely chocolate flavour and contaminated with banana flavour. Overall, poor and expensive for what it is.

You know the drill. rubbish food

very good delivery driver recommended

I ordered at around midnight and the food didn’t arrive until 0200. Also when the food did arrive it was cold and there was no sauce that comes with 9 chicken selects and mozerella dippers. After waiting an hour I tried cancelling the order but with no option on the app to do so. I tried calling the store but surprise no one answered (shock) All in all a really disappointing experience.

Was a very good McDonald's. Better than most McDonald's in London. We actually got what we asked for. Chips were nicely salted, and burger tasted great. Thank you, keep up the good work

Love dogs but don’t expect to see one allowed to sit inside on the chairs.. cleaner was walking around too so not like they weren’t aware!

It's mc Donald's in a city centre, always going to be poor. Worst thing is always what I try to order on app is not available.

fast delivery polite and friendly driver food was still piping hot which I was surprised bout thank you

He was missing double cheeseburger a and hamburger no straws

Waited an hour and 30 mins and the food was cold as it had been sat there for over an hour before it was collected

food was stone cold fries undercooked

It's a McDonald's! Nice staff, distinctly average food.

very polite friendly person that delivered and was still hot when arrived which is good and everything was delivered this time round

Used the serve and collect service. It was quick and despite it being late in the evening, food was hot and fresh. Service was good and friendly

polite friendly delivery driver also food was still piping hot when arrived thank you

Nice 👌 and fast delivery 🚗 💥 💨

We were missing a large fries! Paid for something we didnt get

money taken no food. i can cancelled. they say delivered i have 3 cameras. no food delivered.

Food just thrown together in a box, sauce missing. Food was dry and cold and overall pretty poor

Ordered this at 8:48pm didn’t arrive until 10:26pm. Food was cold. Not happy!

We didn’t have any straws for our milk shakes and food was cold

40 minutes to deliver a burger meal. No straw or napkin and it was nearly cold.

Order didn't arrive - my cctv proves he didn't come near my house

Was far too busy. Forgot my chips but replaced quickly. Could not get a receipt out of machine. Queued up 10mins then asked when brought food still no receipt.

I ordered it at 10 to 5 and it didn’t come till 25 past 6!

I ordered at 11.37 it's now 2am I tried cancelling but let me

Chips where undercooked with none of there McDonald’s salt burger was hardly warm the rest was okay though

Order was perfect and Delivery was prompt and professional. please tip your drivers!

The lid had come off of my latte and leaked all over the bag, so my latte was cold, delivery driver wasn't any help when I told him about it, all he did was rip open the bag and handed it to me, he said that he didn't pack the bag so basically wasn't he's fault.

Check before you leave the drive through! Had incomplete orders on several occasions

ordered a mcflurry it was upside down power out all over the food

apologies for how long it took very polite friendly driver and food food still hot when arrived

fast delivery friendly driver and before delivering my order chap rang me explaining to me they had donut so I could ask for different desert which was lovely of him

I drove past the Brundall and Thickthorn outlets on my way to work so I have to review them.!?! 🤠

All good on delivery side. Order from McDonald’s was incorrect

Poor customer service. Unable to resolve app order that miraculously disappeared at change over point from breakfast to lunch menu even though ordered 30 mins before. Staff not interested including branch manager.

I’m on the road often so i do tend to have a few McDonald’s and Longwater McDonalds really does let itself down. I genuinely do not understand how they get every single order wrong. This time I was missing chips. In the past I have had added onion when asked for no onion. Even on the order screen and label it says no onion. Or, I’ve even had someone add a tomato to a burger when I’ve asked for just tomato sauce. I don’t know if they are just incompetent, over worked, the new style system is hard to understand or they have a few workers who love a joke. I don’t get this at any other McDonalds I visit and i can travel 300 miles a day.

Chips, big mac meals and latte all warm even though I had to wait in bay, and I use this one regularly

Ordered food and a drink, only the drink was delivered!

delivery driver was nice-ish but food was freezing cold and soggy! It must have been left outside in the cold!

Start the floor cleaning and zone closing to early 1030pm would be better

Food is terrible. Over 30 mins for a couple of coffees and an ice cream and that was all melted. Staff didn't seem to care. AVOID THIS ONE!!

Delivery didn’t arrive! It said on the app delivered! I have a camera at my door so I know it wasn’t delivered! In my books nothing short of theft! So hoping for a quick response and money refunded!

It good for ruby to play because she loves going there

delivery driver was so miserable tonight

amazed it was still boiling hot when arrived delivery driver was so polite friendly to thank you much appreciated

very lovely friendly chap he was so happy and polite

It's a McDonald's. It's just off the A47 Brundall roundabout.

4 hours late for my food disgraceful

it 21 40 saying I have had my food I'm still waiting

Very quick service despite being busy . New guy did overdose my strawberry milkshake, everybody has to learn

Service gr8.. Big tasty was too much sauce..and Cheese wasn't melted.. Not a good lunch today McD. 🙁

The food is nearly always cold and the amount of times they get the order wrong at the drive through is ridiculous. I always microwave the food when I get home. The inside is nice enough but I’ve been to far better McDonald’s than this one. The drive through is often slow. There is hardly any mobile reception at the restaurant so if you use click and collect 80% of the time it won’t work.

Quick and staff are friendly. Was once a little Chef!

The food was horrendously cold and just not very nice had half of the drinks as they were all spilt in the bag

We ordered food, £5 meal deal, which is great value for money. However two of our cheese burgers didn't have a burger in! The lady serving was amazing about it, and it did give us a good laugh + a free mc flurry. We had no dips which were included. The milk shakes were not nice, tasted powdery, and we did not drink them. Just not up to the normal standard. I didn't like Terry's chocolate orange pie, but that might be person preference. The mc nuggets were yummy!

Colder inside than out service a bit slow

Did not have any issues with macdonalds at all. The food was hot, served fast, and the staff were very helpful

thank you for the message on the delivery :) have a good night too

Missed items. I better get a refund. Also drinks ment to be in separate bags to the food. Coke everywhere. Not looking good bruvvv

It's really clean, but the carpark is very tight unless you drive a small car

Only received fries, missing loads on order. Called restaurant and can’t help, have to wait up to 7 days to hear anything.

We use the drive thru, we haven't had any order mistakes, they quite often ask us to wait in a bay rather than having the food ready. Food quality is reasonable given it is McDonald's. Not 24hr service.

Staff couldn't have been more helpful to me as a disabled person. Thank-you for such ease after a long drive. Busy and all going like clockwork.

This was a spare of the moment decision. As always, it is a very enjoyable quick filling fix. A lovely chicken crispy meal

WiFi doesn’t work and the pay machines are so close to each other you can’t order.

Good food up to its usual standard.

Long wait for the food. Lots of people were complaining about missing or incorrect orders. It was understaffed for the number of customers arriving after the football training just down the road. Toilets were filthy.

Great burgers. Fries a bit soggy. We love the location on the A47 but big big negative is crowded carpark, no parking (or awkward angles if there are any) and poor traffic signage. A shame really.

Ordered two hash brown share boxes and the breakfast wrap. Only had the wrap turn up, no hash browns boxes.

Super slow and lost my ticket. I used the drive through. It took 10 minutes to get from the order terminal to the pay desk, I was asked to wait in the bay. I wait outside 20 minutes with no food or acknowledgment, went inside to rude manager who asked me what the problem was lol. Top it all off I got home to cold food. Poor poor show

kids happy meal turned up with no burger inside just a toy and what looks like half portion of the chips

food arrived colder then usual also all food was creasy

Food was lovely and hot. Freshly made, the lady came round to check all was OK. Absolutely lovely. Will defo come again