McDonald's in Birmingham

Too busy kissing and hugging at the drive thru window. Could add extra cheese on my burger. Slammed the window shut without saying if its gone thru or not. Started serving another person after getting card machine out the window when we tried giving code and then pointed a finger at us to wait. Happened around half 9 on 17/03/25

I know it's petty but it's advertised as being a 24/7 but I go and it's closed what's that about. Went to the Hagley road one too and its just the same At least update the times online... other than that it's a McDonald's you get what you expect.

It's a generic McDonald's. Ambivalent.

Firstly I am a uber driver around West Midlands and I don’t usually pick up from this area… I went to pick up an order they gave me an alert 5 miles before hand around 3.05 AM. So I accepted the order when I arrived I didn’t not see parking space at the front because other drivers had taken the spaces. I parked in the wrong space which I acknowledge… so I went to pick the order up and at the counter the service stewardess came and stated if you don’t move the car I won’t serve you… I replied I understand but can you just get this order ready because it’s not on the screen due to McDonald’s updates. She then replied no move your car first then I will serve you in a rude manner… I replied yes I will move the car no problem but can you get this order ready so the end process becomes fast for the customer as it’s already late because of the system update…. She said no. Anyway I did not want to argue at that time of the morning between 3.15-3.30 AM.. plus there are less drivers and it is Ramadan so I need to get home also. Anyway I moved the car and came back in and I given her the order number and I asked how long as the customer messaged me on my uber app so I needed to update them. Soon I asked her how long she replied your rude I am not serving you? I was in a bit of a shock to be fair because I don’t come across rude I was genuinely no even trying to be rude… I was being normal or polite as possible as I don’t want to make a big issue out of something thats not even remotely relevant to her… but she said I quote cancel your order I don’t want to serve you which was so shocking as i moved the car which had nothing to do with her at the first place. Anyway I traveled around 3-5 miles to pick up this order and it was so easy for her to take the power into her own hands and say cancel the order… also by the way she did not even notify her manager Alex his name is I did ask after I cancelled the order as I did not want to argue or have confrontation… the service stewardess name is Lucy… he did ask me what the problem was but I did not reply as I just wanted no confrontation. He only found out because she was wrong for what she did to me and she knew 110% that was so wrong please video the video in your stores… she told him after and I seen the shock in her face when I asked for names….firstly she has no right to me were and we’re not to park my car but I still acknowledged I was wrong and without argument I moved my car and she still refused to give the order… she has no right to tell the driver cancel the order… yes I totally understand if I was rude or if I done and misconduct then fair enough don’t serve the driver I totally understand… then she told the manager because she knows she has done wrong and I lost out about £8 . I did not tell Alex the store or duty manager anything because I know he can’t solve the issue because she has already made me cancel my order before even telling him… I really want McDonald’s long bridge to investigate this because how she made me feel was un humane and made me feel worthless… i really want this investigation done because you can’t be serving people front of house with that attitude… I am member of ILM and I understand customer service etc, I worked in the hotel and restaurant business for over 20 years to a GM level… I worked for groups like IHG…. I would not be writing this at 6.13 am if this wasn’t serious… Yet I understand she must of had a hard shift or something as I am human to understand this… my recommendation Lucy needs more training and a guide and her skills need to be reviewed regularly… she made me feel so low of something that I tried to correct myself even then I was defusing the situation and she was just try to aggravate the situation…. Alex could not solve it as I am not blaming him he did not know all this happened. I did move the car as she order checked cctv but my sorry and effort are not good enough for Lucy.

Cold food..... Big Mac so cold that even cheese wasn't melted 🤣🥴

Firstly Food is always cold so I Compain I’m not gonna eat cold food or flat drinks most of the time it is Secondly I have never complained of missing items and when I did apparently I always do it NO I never complain about missing items cuz it rarely happens but it did and I’m basically called a lyer but ye I do complain about the cold food and flat drinks

Overpriced and extremely shocking how noone is wearing hairnets or beardnets! NOT EVEN MANAGERS who ARE serving the food!! Where is the health and safety here!!

Food can be hit and miss, some days the food will be 5 stars nice and fresh and delicious other days sloppy and soggy no longer a budget friendly place to eat as it cost as much as chinese or Indian theses days.

Although quiet lots of staff waited a while for 1 wrap

Mccrispy was over cooked, the bun was burnt, I had to throw it away, then the hot chocolate lid was not on properly and it spilt on me, whilst still hot and I have red marks around my stomach (not going to show as I didn’t have a top on) they can’t do their jobs they’re too busy making TikTok’s

Always good service, relatively fast. The cleaning lady is the best, the one with the blonde hair, she is so lovely and kind. The store is always clean when she is around.

Absolutely rubbish. Food came stone cold. Drinks were warm. No ice added and container half filled.!!!! I ordered a burger with no pickles and no tomato ketchup. The burger was smothered with both. Couldn’t eat it. Will never use again. Update 10th January 2025 @ 5.30pm I ordered 2 meals and the order was done wrong. All they could say was you've only paid for one. I drove to the next window and paid for the 2 meals I know I ordered . We was told to drive around to the front which I did. We waited and waited and everyone behind us were getting their food but not us. Eventually my husband who is disabled had to go into the restaurant. They expected him to carry everything whilst using a walking stick. What an absolute disgrace they are. So many bad reviews why don't you just shut the whole building down.

My favourite of McDonald's restaurant's

Incompetent staff Why do your staff struggle to follow requests on an order. Time & time again. Specifics were ordered and paid for on a burger (extra cheese) which did not happen, in fact there was no cheese. May sound little but when you request something a certain way it ruins the meal when it is completely wrong and you then don’t want it. The restaurant are never interested, they will direct you back to JustEat (why when it’s not their mistake!) Please can you train your staff better. This isn’t good enough, it’s a regular occurrence and I don’t know how you get away with such poor service constantly. Have some respect for your customers who keep you going.

Very poor service, fries cold, I've ordered strawberry milk shake, they send me Fanta.

Food was lovely and hot though the teabag in my tea was busy and I tried to change it and took quite a while which I found unnecessarily

Good food, bit pricey for what it is. Fairly nice staff members, but the environment is often very mixed. Way better than the northfield one, and very convenient to go to after cinema.

Once again, they missed items out of my drive through order. Got home and found no fries in the f’ing bag. I’ve complained to this branch before and they don’t give a toss. Why install 2 intercoms to the drive through when they don’t take orders in turn, leaving some one waiting whilst the other intercom has processed 4 orders! This branch is a f’ing nightmare. I would gladly speak to the Franchisee and discuss common and repetitive issues. Will not be using anymore.

Foods never hot anymore and burgers poorly presented.

As a man who is hardly displeased, I am feeling very displeased. The utter lack of commitment and care has left me distraught, and unfortunately, my mood has left me obligated to leave this review. The amount of times I have ordered late at night and to no surprise, my chicken selects have been left unaccompanied, sauceless. A basic task, seems to be incomprehensible to the average McDonald’s Longbridge employee, as time and time again I am left sauceless. I will not be able to enjoy the thrill of dipping a delicious piece of chicken into a delectable pot of sauce, instead I am doomed to endure a lonely, dry piece of chicken. Words cannot describe how I am feeling, my disappointment is immeasurable…

It would be nice if you had your order exactly what it looks like on the menu but what you get looks like it been kicked around the floor for half an hour it looks and tastes disgusting but people still go there because they don't know what a good burger tastes like

Ordered food and yet again it was missing straws and dips.ruined my dinner

cold food..... we ate in and still some how the food for from the kitchen to the table cold. how is that even possible ? stumped

Fast service slightly warm food like it had been done is ages and left out

Mcrib was not very nice and the BBQ chicken wrap was dry no milkshakes (out of order) also limited drinks options as the were out of stock generally quite disappointed however the chips were nice.

Only went in for a quiet coffee

Longbridge Birmingham busy Friday tea time but well run and clean.

It is nice place with good service.

Worst mcdonalds in uk by far,service is slow even when not busy,they see to uber drivers before the people who have travelled there to get food.although the girls who clean tables are polite and courteous.

Used the drive through to place and order. A bit of a wait to place the order but service was very qut.

Come here if you want to be given the wrong order or your order with half your food, and once they've sorted it it'll be cold. Why do we think this is acceptable?

To save time as i had my 5 grand kids with me we pre orderd on the app when we got there they still hadnt sent code through so was told to go in and order so waste of time having the app as this is not the first time it as happend.and then when got home kids were missing sauces and though its not much to most adults after all just get the ketchup out but to the grandkids its the end of the world.

The food was perfect and the service was fast and very friendly

Early, very early! I wat inside, but floors were being cleaned, etc. It was not surprising as I was the only customer and entered after cleaning had started. The food and service were great!

Sometimes only a Maccy Dees will do to scratch a particular itch but it's not as family friendly on the pocket as it used to be. For the same price you could get some pub grub.

Nice place to eat and chill. Friendly service.

Fast efficient service and hot fresh food.

50/50 they get food wrong, even when packaging is correct inside is wrong order. Completely brain dead people there.

App ordered from here many times. Quickly through the drive thru. No muss no fuss

McDonalds you really have let yourself down with this silly manager Joel Francis? No customer service skills whatsoever! Ordered breakfast on the app, after arriving 15 minutes before the breakfast deadline we waited in an unnecessary lengthy drive through queue and got stuck behind a very chatty indecisive customer (10 mins) eventually gave my order number which they processed, got to the window to be told I was too late! Explaining the breakfast finished at 11am and the app order couldn’t be processed but if we ordered at the till after 11 they could process the order?! Staff sympathised and asked the manager to give a discount or give it free in acceptance that the circumstance was unavoidable and acknowledged that it was their fault. The manager declined the discount, and wouldn’t let us purchase at the app price, stating it could only be sold at that price on the app, which we ordered! Stating we must purchase at full in-store price. A whole 20mins, wasted! I certainly wouldn’t recommend this McDonalds, crafty strategy to get more money or incompetent manager either way, a poor show!

Great place in Belper .By the river. Kids loved it. Lovely cafe.

Gross chips, cold and all black on the ends

The food is well prepared and great for a quick bite. Exiting by car can be a bit frustrating as it is ridden with Uber eats drivers parking on a duel carriageway making it very dangerous trying to exit.

McDonald's has been going downhill with its food. For the same price you can eat better somewhere else!

I used to work McDonald's in 1984, in Northfield, when it first opened, I do like McDonald's, BUT, VERY DISAPPOINTED, food was not up to standard, I'm very shocked, and yet there a great firm, I had a deliveroo

Ive been going to this McDonald's since i was in school and would come here with friends. The food is great and prepared at a decent speed, ab 4-5 minutes for a meal, and costumer service is great but when getting food from the app i have found some items missing before.

Long wait, miserable staff and luke warm food. One of the worst I've visited.

Good Mcdonald's all ways has been one of the best ones this side of Birmingham

Honestly a complete joke, never fails to get the order wrong, please hire some competent staff that can prepare an order accurately. I’m not one to complain but it’s every single time. Not only was the order wrong but the chicken inside the burger was rock hard and cold. Appalling experience. I have Learnt my lesson and will definitely never order from this McDonald’s again.

Speedy drive through, good quality McDonalds products 😀

Food cold and disorganised today, I could even be bothered to take the food back.

No one was chanting free all the guys or nuen dis life aint meant for man

If this is Bristol Road South. The person that served me was extremely helpful but the Food was cold

McDonald’s is always good and banging food!

Visited with a support worker yesterday,the staff were really great and understanding about shutting off a high frequency noise from a machine they were using as it was causing me pain(I have ASD and am very sensitive to noise especially high frequency)they made sure it didn’t occur again until we had left.one lady was particularly perceptive in immediately recognising something was wrong, unfortunately I did not get her name,but thankyou to the lady who was taking out the bins by the side entrance around 12pm for your kindness.

Always a pleasant experience in this McDonalds, staff very friendly! Food served quickly and cater to my choices.

Poor......once again. I will never order from this place again. They cannot get a complete order...

We had trouble with are delivery and Ross sorted out thanks

Two Big Mac meals thrown together with burnt and split buns, missing food from order only realised when we had driven away, took my eye off the ball as it was late but this has happened often at this site Longbridge Birmingham. I'm sure if I had phoned they would have provided a voucher for the missing part of the order, but I just didn't have the energy on this occasion. Disappointed !

Would be better if they had more reliable frappe and milkshake machines 🤣

Fresh food and Quick drive through service

The milkshake/mcflurry machine is out of order more times than it actually works

No milkshakes or ice cream. Was told the machine hadn’t been working for a few days. This is a lie - it never works! Steer clear of this place if you want to avoid disappointment.

The noise from beeping horns is so disgusting I can't believe it still running as a business

Miserable staff... Food was ok, and way overpriced now... Thankfully i rarely go in...

Can not make a big mac no pickle 😤 😒 😩 refunded big mac hard never again fell sick

Freindly staff, but opening hours weren't updated

Food was ready very quickly and served efficiently

Fast service great staff, food nice and hot

I have never had a problem when ordering from Longbridge McDonald's, however today I ordered via Just Eat App from McDonald's delivery kitchen. The food was awful, stone cold, and we waited almost an hour for delivery. Sadly, it doesn't appear that I'm the only one who has received this terrible service. I recommend McDonald's address this service,

Rubery dined in and was clean tidy n good tasty food

Lovely McDonalds in Longbridge. Didn't use drive through went inside and food was ready v quickly. Pleasant staff.

wrong order! common sense at this point clearly they are lacking.

Always busy in the drive through, much easier to go inside and order and eat in. Less chaotic mow the delivery drivers aren't in there

Best food I've tasted at a maccys

Food hot and fresh, McDonald's is a McDonald's. Need to improve the cappuccino, take wreck.

Awful ordered 2 mac flurry no toppings at all just ice cream nothings like pictures on board so had to join queue again by the time we went round again ice cream melting and my food cold seem 2 mangers about this she grabbed it out off my hand terrible service just to be given 4 pounds back and to go home with cold food disgusting

Nice breakfast meals clean food

Food was cold. Dident have what I wanted never do. Server was good. But the saf seemed there was a problem with each other.

Same as all macdonalds slow food not fast food ,cold food and feel violated after makeing the dumb decision to use them in the hope of some kind of improvement

Surprise Surprise it's a McDonald's. Consistency is the key. It doesn't look like the pictures selling it, however by now you know what you gonna get. If you don't then you got the problem.

Order incorrect! Service is just lazy, they never give you the sauces you ask for either

Order correct. Food good. I can't grumble this time. The Rubery branch seems to be run well. Friendly staff who listen to your request. Thanks for the service.

Restauracja jak wiele takich. Jedynie godziny otwarcia trochę krótkie

Unfortunately, this is not the first time that my food has been delivered to a substandard quality. The fries were cold and not cooked properly and my burger was also cold. This is disappointing for a company that prides itself on quality food production and customer service. I ate it because I was hungry and didn't have an alternative. I regretted that decision all night, as the burger lay very heavy on my stomach giving me indigestion and stomach ache. Please Longbridge, pull your fingers out and show a bit of pride in what you do!!!!

Nice place to get something to eat.

Disabled people be aware after driving there and not taking my sticks to walk as it was a drive through I got there for the drive through to be closed so pulled up to the window told them I'm disabled showed my badge and explained I hadn't got my sticks with Me as its a few steps from my front door to car and couldn't walk into the mcdonald's due to this and asked if they could take my money through the window and ring my order up at the till with the walk in orders the lady goes to get the manager who was a vile peace of work I was made to feel like I wasn't worthy of there service and would not serve me through the window so 9 mile round trip wasted and now a loss of custom by me I will be contacting head office and disabled discrimination organisations Monday I have it all recorded

Ordered 2 burger meals. And they forgot one of the burgers the staff literally can't count to two

Food was good. Good service. Can't fault it.

Staff and food were great. Bit of a wait, long queue at drive through.

Always have atleaste 1 item missing and arrives cold. Waste of money!

Must say it's my favourite meal especially the strawberry milkshakes! Staff very polite and efficient

Took grandchildren for a treat they were so impressed with the kid's little computer 🖥. It was clean ,staff was very helpful.

Ordered food as normal. Went back to the car only to find our order customisation was wrong. Tried to go back in to get it fixed and the man at the door didn’t let us in or even care when the situation was explained. After removing the stuff ourselves and trying it we learnt that it wasnt even the burger we ordered. Terrible staff, terrible customer service. Would advise anyone considering this place to skip it.

Friendly staff, good space to sit and eat and huge car park

It's a McDonald's... what can I say

Shocking service, food TV displayed ready had wait to another 5 mins then food shoved in bag which ripped when trying to close had to ask for a new bag, no apology for waiting a good ten mins for food to come out, restaurant was rammed staff seemed very busy but no excuse for shocking bad customer service....

Does what it says on the can...

Very enjoyable experience. Great menu.

In and out, quick service for pickup, easy to navigate drive-through even with a big 4x4.