McDonald's in Newham

We ordered with deliveroo, after 2 hours of waiting they were still preparing the order, nobody was answering the phone either, do not order from here.

I was ordering food through justeat and They cancalled my order but just after 20 mins When the delivery driver was already at the restaurant. And They made this with me 2 times. I had a 12 hour shift i just wanted to eat something quick and after sleep but Now I’m waiting an hour ago for food because They can’t cancel it in 2 mins If They can’t make the order. But If They can’t make the order Then why the delivery driver arrived to the restaurant? I got it i get back my money but who is giving me back that time and who will pay for my starving time? It’s just unfair!!!

A year ago I was sitting on a bench in a public park On the corner of Beckton and Barking I was thinking about how to get out of England with a pawn into kings (e) To the top of the hierarchy - I scribbled all this for myself...

The worse service you will always get in this McDonald the manger are so rough the mc chimney should seriously consider this

Princess is such a joy. She's the reason I give it such a high score. When we visited there were a number of people sleeping over tables and another eating a kebab!

Delivery from this place is a joke, waiting hours for cold food. Avoid

Order came completely wrong. Have been starving all night; just wanted some food. It’s all came wrong and cold

Staff can be very rude chucked my money in my face and told me to (GO USE THE SELF SERVICE AND THEN ASKED ME IF I AM DUMB.) Very unkind manger and very disrespectful towards me and my disabilitys. Very difficult for me to use the self service counter which is why I was trying to ask for help in the first place but will never speak to any of the staff again and will always take a friend or carer with me to help me order as this is the only nearest McDonald's to my location. But I was very hurt and very upset I was very badly affected by their words and actions towards me. As I am autistic and found it very difficult to deal with the damage they had caused.

weekly I order over £40 and I always have missing products, this time I ordered £50 and half of the order was missing

18 minutes to get an order, used the app as I was in class, got there and waited, total 18 minutes

Early morning homles peopels sleeping there also you have to wait long time until you recive your order during the day busy and not clean...

Worst Mc Donald’s in the whole of UK! Disgusting customer service filthy tables, lazy staff, uneducated staff who don’t understand English staff deliberately avoid wearing name badges and refuse to give their details - I’m guessing this is this restaurants policy for the avoidance any acknowledgement to their workers - as management seem to stand by the poor service provided by their staff only, Disgusting service can only infirm everyone this is one to miss

The fries is clod and not crispy I ordered at the table served

The place was nice and all. But the hamburger I ordered was very dry and literally had a hard time swallowing the food. Also there was way too much ice in the coke

Please help the homeless get rehomed, I visited this venue at 6:15 and over 10 homeless sleeping in the restaurant.

Food was hot and served quickly

Stale chips, extremely slow and inattentive service from a bunch of giggling servers and a beggar in the trash-filled car park. Worst McD’s franchise I’ve been to. This place is the absolute ghetto - avoid like the plague.

Amazing mcdonalds. Nice food, good service and the playlist is quite energetic

Friendly staff and good service The atmosphere was good but the same as what I'm used to in a McDonald's. That isn't a bad thing but just what I would expect from Macdonald's 👍

This place is a drop in centre for the homeless. Absolutely stinks.people swigging from bottles of whiskey. I asked the Mcds manager was it a restaurant or shelter. Did not do nothing. Plus had to wait 15 minutes for service. They need a security guard in there

Went for some snacks. Took mac plant and chips. Good as always.

Used to be one of the best, now long wait on drive thru even when not busey, bad service.

They don’t pick up the phone when you call them they don’t put napkins and sauces in the bag and staff are rude and when you ask for the manager they all say they are the manager kinda funny but unprofessional 😒😂

Super slow. Waited more than 15min for a simple burger. They were doing all mcdelivery!!!

Not many staff behind the main till counter bcs of self service kiosk machines do not take cash only cards. Also another issue I want to bring up is that self service kiosk doesn't or can't print out your ticket/receipt due to an printing error??? The solution is put some printing paper rolls in it. This problem is at all branches and all kiosk too nationwide. Saving money on reducing basically stop using paper sheet rolls.

Even with the new exteria the service and speed here is shocking. One of the worst i been too. 2nd time coming to this branch and this place shocking, avoid at all costs.

no staff to be seen at the front counter after calling them for 10 minutes, the gentleman whom served me I had to repeat my self on multiple occasions because his lack of understanding a transaction for tea and milk took way longer than necessary.

Amazing staff, fast food, polite staff

Dunno what happens out back but people waiting 30mins for food and staff looking like in some sort of trance. Man drinking case of larger in full view. Can't comment on food, had to get a refund and get back to work. Lunch hour wasted. Never going back to this branch. Sort it out people

Huge delay with food. Eventually received my order but the food was cold. Disappointed.

lovely lady salma on drive thru gave us impeccable customer service, she was absolutely fab x

The chicken is so dry! And the chips are v soft

Very nice Very tasty Very aromatic, aroma of delicacies Very nice drinks - especially the shakes

Went there at 1:00am in the morning full of junkies pestering you asking you for something and service Shocking And cold food. The Big Mac was cold. Had to ask two times to get a hot one

I missing chips 🍟 other 😕 missed it canning town station and I unhappiness.... Eat some good ..

Twice I have ordered and it never arrived and I had to come to the front desk waiting over 40 minutes. Homeless people coming in an out, not all are a problem some are polite and friendly, but I've had one try to steal my things and they sometimes smell really bad (no fault of their own). Infested with flies while you're trying to eat, and toilets are always messy. Workers and managers are trying their best but maybe higher management need to step up and help more. I wouldn't even bring a dog here.

Why take customers if you are only focused on the deliveries and not the customer waiting. I am waiting and shouting right at the counter to pay cash for my order but no one is responding even tho they can hear it. Only one order on their screen still making them wait. Staff is very rude and I also tried talking to the manager but his arrogance was in between. I hope this inproves.

Got a sweet chilli chicken wrap last night and it was awful. It's my usual go to whenever I visit any McD - pretty much difficult to go wrong with - but the meat yesterday seemed off. Not sure if it was raw or had gone bad, but was disappointing after a long day.

Drinks are leaked and got damaged to food as well.. Very poor package and very late service…

My food was given to someone else, they opened it when they got outside, came back on, reopened it and showed the manager he wrapped it up and then went to give it to me, I said no I'm not excepting it as its been opened and handled twice, he said no it hadn't, I said I watched the lady open it up outside, then again opened it again inside to show you. She said that's right I did. He said I will cook you another one came back after a couple of mins then I opened it and . You cooked me another one, he said yes, I said why is it stone cold, im not an idiot give me back my money.

Ordered large fries 🍟 and this is what I got. Shame of you guys took our money but couldn't make us happy . If you guys don't know how to work in mcdonalds, leave the job . You guys don't even deserve 1 star

I waited 35 minutes for a cheeseburger and chips. Service is too slow and staff looks very inexperienced and they don’t care about customers. Even no one at the counter usually, you need to shout and wait for them if you chose pay at till option.

Drive thru. Ample parking. Costa Coffee next door. In a retail park with other shops. EV pod point chargers nearby.

Any Mc Donalds, they take the piss with the foor. Any burger is drown in ketchup. Not good to mocker the food

Some bullshit always gives the wrong food always misses out on the sauses the worst McDonald’s I have been too ever!!

its a standard Mcdonalds, you know what your going to get :)

Just left the drive through. Only 1 car in front who had to wait ages to be acknowledged. When we went to order the McRib we were told it’s sold out. Then the lady told us to wait in a tone which suggested she was going to check. Ages later she came back and whispered to us to go to the next window. We asked her to confirm what we’ve ordered and she said don’t worry come next window. Next window we met her face to face. She wore a hijab. She took her headset off and whispered “what’s your order?” Like what?! We explained we wanted the McRib and that she told us it was sold out and we didn’t get to order an alternative. She again repeated that it was sold out, when we clearly knew. Finally we ordered our alternatives. She gave us 3 Selects instead of 5 which we paid for but the receipt said 3 even. She gave Coke instead of Lemonade, and Sweet n Sour instead of Sweet Curry sauce. We had driven off when we realised and they didn’t answer the phone when we called numerous times so had to go back again whilst being on work lunch break. Seriously, companies need to re-evaluate their staff who are customer facing. Language barrier (she barely spoke English) and those who can’t correct their errors or double-check, should NOT work such roles, and if they do, an emphasis on training is key.

Always nice never had any issues

Like the other McDonald but the wait is at least 10 minutes for 2 cheeseburgers. At any time and any single time you come in this McDonald. Unacceptable.!

A little bit of the crowd was around 8 pm and I waited more than 15 minutes to collect the food.

Slowest service among all McDonald's I've been at. Waited for my burger and fries for over 30 min

I like my chips extra hot so they always make sure I could get a freshly cooked plus one of the workers is super hot

We order food food today and our order number is 370 our order got delivery but item is missing no one is picking the call when we contacted to delivery driver and customer care they just ended the chat waste service don’t order from this McDonald’s waste service I slept without eating because of this McDonald’s staff

Myself and a few friends went to get some breakfast before a long meeting we had that day. Two of us ordered the same meal while the rest, something different. There were about 12 of us in total, and although 11 of us were served our items, the last person, who didn't order anything complicated, had to end up waiting over 30 minutes for his food. That's not the frustrating part. The frustrating part was that there were other customers who ordered the same thing and got their food before him. It got so bad that he asked for his money back. How does this affect me, you ask? Well I, along with 10 of my colleagues, had to wait for him to be served, which made us all late for the meeting.

THEY GAVE TGE WRONG ORDER AND WONT GIVE ME MY ONE OR A REFUND

The most wonderful cleaning lady works here - a beautiful soul called Princess. She radiates positive energy, made me feel welcome by asking how I was, complimenting my dress and even rushed over when she saw me leaving to take my rubbish for me. This woman deserves so much happiness and I hope that McDonald's look after her well, as she had the place looking absolutely spotless! Keep up the great work and keep being you, Princess!

Food was hot, drink refreshing, I have nothing to complain about

I bought a large fish fillet meal drive through at barking road mcdonalds .the fries were luke warm very disappointing .

unfortunately, i have had to wait almost an hour for a small mcdonald’s order in an almost empty mcdonalds. Very few workers and no assistance whatsoever. it’s almost like the place is abandoned when its not busy. i expect more from a giant fast food chain and i hope the manager takes this criticism into consideration, and makes a change. thank you.

Absolutely disgusting,I will never get anything again from there They don't know how to prepare a burger,they just throw everything into the bun , today they put me spicy chicken instead of normal one 😔 it was so spicy I had to throw the whole burger,,

Worst Macdonald I have ever stopped for a coffee .. At night time it looks like a homeless shelter. ! Long queue ! Bad customer ! Get some security for god's sakes 🤦‍♀️ Dirty forecourt ! Dirty kitchen !

My friend and I had diarrhea after consumption.

Food is always cold, don't know why I go there (it's my nearest one) because the food is always Luke warm, the staff are so unhelpful and service very slow

Great service and pleasant staff

Very friendly staff. Very welcoming.

Ordered 2 burger meals at 1am, this obviously shows how famished we were, only for a whole burger to be missing out of the delivery. Desperately just needed the burger I paid for, Called Ubereat order support, was told no redelivery or refund can be processed, called the store severally but got no response. What a odd day to lose money and sleep hungry:(

Best store for eat in and take away

Every time I order chicken mayo with extra cheese and mayo and I pay for it but I don’t way they do don’t give me cheese and extra mayo. Now MC Donald’s cannot Even afford 0.80£ they are stealing from customers.

Did not realise this location was an air BnB aswell. Full of sleeping people 😂

If you wanna wait for a long long time for your order, come here... The shop was almost empty It's ridiculous

Went early morning and didn’t feel save. People there asking me to buy them a meal and not in a nice way.

The service in this place is terrible dreadlocks guy omg so rude it's unbelievable 😡 Food was horrible never again

Worst McDonald's I've been to. Waited more than 20 mins for food.

If you are not planning to order through drive-through then don’t bother. They prioritise drive through orders than normal orders. You will be waiting hours for food. No clue why they refurbished this place, probably used to launder a few millions of cash?

Just been served by Asma, what a great lady with great customer service. Made our morning, thanks Asma. UPDATE This McDonald’s consistently gets orders wrong. Had 2 missing burgers and when complaining to them, they refund £2 for a £6 burger. Absolutely disgusting, is it the drivers or the restaurant?? Will not be ordering from here again. Scam

Never understood why there is always a queue for the drive thru both waiting to order and collecting your food. Even going in after 8pm is a ridiculous. The wait to collect your food is also poor

This place looks smaller than advertised 🙁 The staff is more focused on the drive-through than the central area. 😒

I am working in another mcdonald’s lido the service the muslim lady was so rude to me i ask for employee discount and she refused to me she did not ware name tag not ready to give me any details she said my Business manager said no to give any discount to any one the fact is that you have to check id or any think she was not ready to check after that 2 nigh manager came both deny and said my manager said no Means no what the hell how some one take my right? Guess they are treating employees like this how they treat customers? I paid full price for my meal!! After that I placed second order for veggie Deluxe then they put chicken sandwich petty in side my friend ate it in pur hindy fast shawan month we are vegetarian and staff did it purposely!!

Hello ….. I need to do this review for sure because i was very hungry and came here to eat and there was a girl ….. she didn’t accept my employee discount and even she was very rude and last i ask her name and she was like I won’t tell my name to you and she was even not wearing a name batch…. Though it is compulsory….. literally it was very worst experience for me ….. i suggest to mcd team members that please give respect to customers and be polite …..🙏 and the more worst thing was that i am totally vegetarian and i asked for veggie delux and i got chicken burger instead of veggie…… even i had one bite as well …… and even i am not feeling very bad….. seriously the stafff is uneducated especially the girl with black scarfff on her face.

Same old bad service and poor food

Me and my mum got some caramel frappes and it had no flavour it was just coffee but normally it tasted like caramel it was a disgusting drink and we couldn’t even drink it

Staff are not helpful. Don't talk English. Food took ages, they seemed to working on the drive through only. Would avoid if possible

They serve the food very slowly. They took more than 20 minit to delever food. Ticket is hanging but the staff are not concern about the delevery. Mcdonalds 2 delever one food highest in 7 minit. So why mcdonalds 1 barking road take soo much time. They are not conscious abouttheir duty. They just do job however they want. It is not the first time it is happening always. They always late to delver food. Please area manager take a strong action about this matter. It is an unexpected hassle for us. I have tried many time to tell them. But thry are not concern. One person ks using phone inside the job place. Is it professionality? Please take step & make the process good. If mc donalds 2 canning town can do why the can't? Same instituion but staff are not concern. It is really pathetic.

I have never actually been to McDonald's for a long time I would have preferred 50th birthday anniversary celebrations should have been 1974 prices McDonald's have no brains in this cost of living crisis

Lovely staff there. Highly recommended!!!

Very bad customer service waited 2 hours for Uber delivery !!

Always woman toilet is dirty,make sure you check every 20 min. Food is take 20 mins to arrive,costumer service 0. All people are disrespectful

Food cold and rubbery the Mens toilets stick literally throw up my food when I smelt it told them and they said ain’t there problem shut this place down workers are poor

Weird how it claims to be 24hrs then it isntt

Busy always popular place and food

service was so bad that my brother had to jump over the counter 😂

I wouldn't even let us eat pigs

Always check your order before leaving because 4 out of 5 times someone will forget one or more items from your order. It is even worse if you are ordering online, for some reason, whenever I ordered from them there were always items missing

Just a breakfast meal, took them to be prepared 17 min, other customers were moaning about their food, management is so poor, I didn’t even enjoy my meal the music is too loud, is a food place is not a disco

I don't normally rate fast food restaurants, but this time I have to make an exception. The reason is the lovely lady taking the orders. Her customer service is the greatest added value of this place.

Waiting over two hours for a Just Eat order. Hadn’t even been prepared at the restaurant yet. It’s 1:30am and not due to be here until 2:15am. We ordered at midnight

Shockikg service. Around 20 people waiting at least 30mins for food. Awful. No manager came to see us, no explanation but clearly they were prioritising deliveries. Homeless people sleeping about the place. They really need more staff. It's not fair to put your little staff through this each evening.

JUST A QUICK CHEEKY MCDONALD'S🤣🤣🤣....FOR MY JOURNEY HOME 👌🏽

Lowest drive through I’ve ever been to. 2pm Saturday afternoon taken 30 mins to get through drive through and I used mobile app to order

I have to say, this McDonald’s, at 2am, isn’t the best