McDonald's in Newham

Always nice never had any issues

Just left the drive through. Only 1 car in front who had to wait ages to be acknowledged. When we went to order the McRib we were told it’s sold out. Then the lady told us to wait in a tone which suggested she was going to check. Ages later she came back and whispered to us to go to the next window. We asked her to confirm what we’ve ordered and she said don’t worry come next window. Next window we met her face to face. She wore a hijab. She took her headset off and whispered “what’s your order?” Like what?! We explained we wanted the McRib and that she told us it was sold out and we didn’t get to order an alternative. She again repeated that it was sold out, when we clearly knew. Finally we ordered our alternatives. She gave us 3 Selects instead of 5 which we paid for but the receipt said 3 even. She gave Coke instead of Lemonade, and Sweet n Sour instead of Sweet Curry sauce. We had driven off when we realised and they didn’t answer the phone when we called numerous times so had to go back again whilst being on work lunch break. Seriously, companies need to re-evaluate their staff who are customer facing. Language barrier (she barely spoke English) and those who can’t correct their errors or double-check, should NOT work such roles, and if they do, an emphasis on training is key.

Like the other McDonald but the wait is at least 10 minutes for 2 cheeseburgers. At any time and any single time you come in this McDonald. Unacceptable.!

A little bit of the crowd was around 8 pm and I waited more than 15 minutes to collect the food.

Slowest service among all McDonald's I've been at. Waited for my burger and fries for over 30 min

I like my chips extra hot so they always make sure I could get a freshly cooked plus one of the workers is super hot

We order food food today and our order number is 370 our order got delivery but item is missing no one is picking the call when we contacted to delivery driver and customer care they just ended the chat waste service don’t order from this McDonald’s waste service I slept without eating because of this McDonald’s staff

Myself and a few friends went to get some breakfast before a long meeting we had that day. Two of us ordered the same meal while the rest, something different. There were about 12 of us in total, and although 11 of us were served our items, the last person, who didn't order anything complicated, had to end up waiting over 30 minutes for his food. That's not the frustrating part. The frustrating part was that there were other customers who ordered the same thing and got their food before him. It got so bad that he asked for his money back. How does this affect me, you ask? Well I, along with 10 of my colleagues, had to wait for him to be served, which made us all late for the meeting.

THEY GAVE TGE WRONG ORDER AND WONT GIVE ME MY ONE OR A REFUND

The most wonderful cleaning lady works here - a beautiful soul called Princess. She radiates positive energy, made me feel welcome by asking how I was, complimenting my dress and even rushed over when she saw me leaving to take my rubbish for me. This woman deserves so much happiness and I hope that McDonald's look after her well, as she had the place looking absolutely spotless! Keep up the great work and keep being you, Princess!

Food was hot, drink refreshing, I have nothing to complain about

Very friendly staff and good service

I bought a large fish fillet meal drive through at barking road mcdonalds .the fries were luke warm very disappointing .

unfortunately, i have had to wait almost an hour for a small mcdonald’s order in an almost empty mcdonalds. Very few workers and no assistance whatsoever. it’s almost like the place is abandoned when its not busy. i expect more from a giant fast food chain and i hope the manager takes this criticism into consideration, and makes a change. thank you.

Absolutely disgusting,I will never get anything again from there They don't know how to prepare a burger,they just throw everything into the bun , today they put me spicy chicken instead of normal one 😔 it was so spicy I had to throw the whole burger,,

Worst Macdonald I have ever stopped for a coffee .. At night time it looks like a homeless shelter. ! Long queue ! Bad customer ! Get some security for god's sakes 🤦‍♀️ Dirty forecourt ! Dirty kitchen !

My friend and I had diarrhea after consumption.

Food is always cold, don't know why I go there (it's my nearest one) because the food is always Luke warm, the staff are so unhelpful and service very slow

Great service and pleasant staff

Very friendly staff. Very welcoming.

Ordered 2 burger meals at 1am, this obviously shows how famished we were, only for a whole burger to be missing out of the delivery. Desperately just needed the burger I paid for, Called Ubereat order support, was told no redelivery or refund can be processed, called the store severally but got no response. What a odd day to lose money and sleep hungry:(

Every time I order chicken mayo with extra cheese and mayo and I pay for it but I don’t way they do don’t give me cheese and extra mayo. Now MC Donald’s cannot Even afford 0.80£ they are stealing from customers.

Best store for eat in and take away

Did not realise this location was an air BnB aswell. Full of sleeping people 😂

If you wanna wait for a long long time for your order, come here... The shop was almost empty It's ridiculous

Went early morning and didn’t feel save. People there asking me to buy them a meal and not in a nice way.

Worst McDonald's I've been to. Waited more than 20 mins for food.

The service in this place is terrible dreadlocks guy omg so rude it's unbelievable 😡 Food was horrible never again

Just been served by Asma, what a great lady with great customer service. Made our morning, thanks Asma. UPDATE This McDonald’s consistently gets orders wrong. Had 2 missing burgers and when complaining to them, they refund £2 for a £6 burger. Absolutely disgusting, is it the drivers or the restaurant?? Will not be ordering from here again. Scam

If you are not planning to order through drive-through then don’t bother. They prioritise drive through orders than normal orders. You will be waiting hours for food. No clue why they refurbished this place, probably used to launder a few millions of cash?

Never understood why there is always a queue for the drive thru both waiting to order and collecting your food. Even going in after 8pm is a ridiculous. The wait to collect your food is also poor

This place looks smaller than advertised 🙁 The staff is more focused on the drive-through than the central area. 😒

I am working in another mcdonald’s lido the service the muslim lady was so rude to me i ask for employee discount and she refused to me she did not ware name tag not ready to give me any details she said my Business manager said no to give any discount to any one the fact is that you have to check id or any think she was not ready to check after that 2 nigh manager came both deny and said my manager said no Means no what the hell how some one take my right? Guess they are treating employees like this how they treat customers? I paid full price for my meal!! After that I placed second order for veggie Deluxe then they put chicken sandwich petty in side my friend ate it in pur hindy fast shawan month we are vegetarian and staff did it purposely!!

Hello ….. I need to do this review for sure because i was very hungry and came here to eat and there was a girl ….. she didn’t accept my employee discount and even she was very rude and last i ask her name and she was like I won’t tell my name to you and she was even not wearing a name batch…. Though it is compulsory….. literally it was very worst experience for me ….. i suggest to mcd team members that please give respect to customers and be polite …..🙏 and the more worst thing was that i am totally vegetarian and i asked for veggie delux and i got chicken burger instead of veggie…… even i had one bite as well …… and even i am not feeling very bad….. seriously the stafff is uneducated especially the girl with black scarfff on her face.

Me and my mum got some caramel frappes and it had no flavour it was just coffee but normally it tasted like caramel it was a disgusting drink and we couldn’t even drink it

Same old bad service and poor food

Staff are not helpful. Don't talk English. Food took ages, they seemed to working on the drive through only. Would avoid if possible

They serve the food very slowly. They took more than 20 minit to delever food. Ticket is hanging but the staff are not concern about the delevery. Mcdonalds 2 delever one food highest in 7 minit. So why mcdonalds 1 barking road take soo much time. They are not conscious abouttheir duty. They just do job however they want. It is not the first time it is happening always. They always late to delver food. Please area manager take a strong action about this matter. It is an unexpected hassle for us. I have tried many time to tell them. But thry are not concern. One person ks using phone inside the job place. Is it professionality? Please take step & make the process good. If mc donalds 2 canning town can do why the can't? Same instituion but staff are not concern. It is really pathetic.

Super slow. Waited more than 15min for a simple burger. They were doing well mcdelivery!!!

I have never actually been to McDonald's for a long time I would have preferred 50th birthday anniversary celebrations should have been 1974 prices McDonald's have no brains in this cost of living crisis

Lovely staff there. Highly recommended!!!

Very bad customer service waited 2 hours for Uber delivery !!

Used to be one of the best, now long wait on drive thru even when not busey, bad service.

Always woman toilet is dirty,make sure you check every 20 min. Food is take 20 mins to arrive,costumer service 0. All people are disrespectful

Food cold and rubbery the Mens toilets stick literally throw up my food when I smelt it told them and they said ain’t there problem shut this place down workers are poor

Weird how it claims to be 24hrs then it isntt

Busy always popular place and food

service was so bad that my brother had to jump over the counter 😂

I wouldn't even let us eat pigs

Always check your order before leaving because 4 out of 5 times someone will forget one or more items from your order. It is even worse if you are ordering online, for some reason, whenever I ordered from them there were always items missing

Just a breakfast meal, took them to be prepared 17 min, other customers were moaning about their food, management is so poor, I didn’t even enjoy my meal the music is too loud, is a food place is not a disco

I don't normally rate fast food restaurants, but this time I have to make an exception. The reason is the lovely lady taking the orders. Her customer service is the greatest added value of this place.

Waiting over two hours for a Just Eat order. Hadn’t even been prepared at the restaurant yet. It’s 1:30am and not due to be here until 2:15am. We ordered at midnight

Shockikg service. Around 20 people waiting at least 30mins for food. Awful. No manager came to see us, no explanation but clearly they were prioritising deliveries. Homeless people sleeping about the place. They really need more staff. It's not fair to put your little staff through this each evening.

JUST A QUICK CHEEKY MCDONALD'S🤣🤣🤣....FOR MY JOURNEY HOME 👌🏽

Lowest drive through I’ve ever been to. 2pm Saturday afternoon taken 30 mins to get through drive through and I used mobile app to order

I have to say, this McDonald’s, at 2am, isn’t the best

Every time I have to wait for my order for 15 minutes or more They give out other orders in 5-7 minutes, those that are made after me And this is almost always the case At the same time, the place is half empty There are not many people Why is this so ????????????

It's was great and fast service

Terrible burger. Taste like a paper.

The only way I can describe the food here is it tastes like a knock-off McDonald's

Do not order from this restaurant on app. Several times meals were missing, never receive the full order and you can't even get a full refund. Incredibly poor service from McDonald's, surprise it is legal to only be refunded £2.50 when entire meals are missing.

Just received delivery from this restaurant. Burgers was terrible, dry and hard to chew need to throw. Two happy meal boxes was squeezed food was felling out.

Restaurant is absolutely fine it’s all the homeless keep knocking your windows for food and money it’s very intimidating and they shouldn’t come up to women on their own.

No fast service staff not enough all time late order

Very very very very veeeerrryyyyy slow 🐌 😴

It's generally faster for drive-through than ordering in the restaurant. Also, they often forget to leave napkins for the takeaway orders (I got about 40-50% of time not having napkins). Other than that, I would say it's quite a busy shop but they work hard to deliver such a high volume of orders (you can see a line of motorbikes and delivery men waiting outside all the time). Spacious restaurant and good WiFi. Overall, good but there are still areas for improvement. Updated: they prioritise the drive through. We (inside) had to wait over 20 mins for our food. This is not a definition of Fast food by any means

Unrecommended They give priority to deliveries and Drive Thru I undertand it ,but 25 minutes waiting for 1 small fries which came cold is a bad experience and when you ask for a change they left again. Avoid this place.

Between the hours of 11:00 p.m. and 6:00 a.m. you will find harmless people on every other table here so be warned

They are ridiculously slow especially at night, there are no staff whatsoever. We have to wait for hours just for an ice cream. Really dirty and full of homeless people that come and take up all the space to sleep there and bother us by asking for change. Im very disappointed. This place used to be nice until the "renovataed" now its a complete dissapointment. 👎🏻

Presentation of food was slapdash, yes it’s McDonald’s, I get that however my double and egg McMuffin was poorly made with everything falling out soon as I unwrapped it. And as for the atmosphere? Well staff seem to be happy with homeless people sleeping and taking all seats/tables. I get that they have no where else to go and I don’t blame them at all but be expected to eat in

Portion small price big and taste bad. McDonald's different than was before very disappointed and not recommend for anyone

use it as late night i have no choice but mc ds . found burger which was just the bun cold chips and also no chips or burger missing . call back we will put your name in book get there no book had this problem so many times now you must check your order . Also crack heads in car park or surrounding this place asking for changed one walked up to me at the window on drive through whilst getting my food l( lock your doors) then swearing abuse i am a large person so he ran away once i steped out wont send my other half on her own . the people that work here are very nice though there is a plus side its a shame a company this large does nothing to protect its customers and workers. this is a mcds flagship store bringing junkies to our area do something you take 80 grand a day here average

Fresh and well prepared food, fried not too bad, almost to the original standard, customer service was good. Restaurant clean and staff polite and helpful.

Terrible food always cold even on just eat always cold

Terrible place toilets are filthiest I have experienced

Good sandwiches and good service. Cleanliness of the room could be improved

*This is an update to my old review, which I have edited and removed. * If you're interested in reading my update review. Here's my newest 2024 review: The Stratford Mcdonald is a combination of a hit or miss marks based on the timeslots, and weekdays included weekends and consumers and employees. They're OK, but they need to put more inked in some of their self-service since it missed or blurred the full description of the receipt and order number. Some of their employees are professional and good at handling under pressure and problem solved with unhappy paid customers with an alternative option or refund with the meal included scenario with missd food items which I can related myself sometime and I'm happy with the result. Plus, it's sorted common the manager would be present in this restaurant sometime. Some of them need practice with customers and fix the self-service machine. My recommendation (if you wanted to give a tryout) is to come around 9 something am, 10 am or 11 am (morning) before 12 pm (lunch). If you want a slightly quiet atmosphere and fewer noisy customers, then the ones around 2 pm, 3pm and 4 pm if you're looking fit morning or quickly lunch if you're visitor, employee included agency workers or neither college or Uni students in the area. And I'm not sure if Metro (UK Newspaper) is continuing with the McDonald's Vouncher in their newspaper or added new features after 2020, and yes, those vounchers do feature salads and there's alternative option for Non Meats customers such as the Mcplants brands and few others in this restaurant like other Mcdonald around Stratford like Westfield Stratford one.

Too diverse, people are eating in the dining area without their shoes on. Smells heavy since the moment you walk in

Overall good but gutted no milkshakes

Service is so slow.. no care in world, waited 40mins in drive through

Wasn’t even given any dips with my order

Had no problem before the last 3 times I have been both online and in store it has been a shables

Easy car entrance, different McDonald's same ... ... :)

Very quick and food was decent.

We ordered three different burgers. In fact, they all got the same. Very disappointed because I don't like pickles. The fries were also not tasty. It tasted bitter, probably because of not fresh oil.

The service is very slow here. It depends on the staff and management, but sometimes it can take up to 30 mins to be served and that is hard with a little baby waiting for the Happy Meal.

It has changed a lot, amd changed for good

App gave me a fault code as it wasn't working. Waited to report this at pay counter but no one their Reordered on app then they got order wrong bacon roll instead of sausage and egg muffin

It was catastrophic failure I will never come again 🍉

Food was great, got a bit loud, but it’s a nice little 24/7 McDonald’s.

It's the dirtiest McDonald's I've ever been to, it smells horrible just upon entering. they should do something.

What a dump full of winos and bums rubbish everywhere all over the floor,service slowest I’ve ever encountered at McDonald’s I waited nearly 20mins,don’t bother coming here.

Quiet. Fast table service. Friendly staff members.

All way messing up my order quick enough to take your money and never askers the phone

Poor crack heads inside n all sorts security does nothing but sit there and eat 🐈🙄🙄

Today i asked for mcplant with normal ban (without sesame ban) But they rejected, it's not possible? If someone have allergy what's they going to do?

The rude black guy at the counter with braids on is so rude he literally slams the food and leaves never seen a smile on shif face what a disgrace of a third world person

The worse mc Donald's on the world. They do only move's

Canning Town McDonald's is number 1 out of all the McDonald's that I have pass through Ronald would be proud 😂 Nothing has'nt change service is still top class👍 Good morning all McDonald's wasn't open for some reason not sure if it's to do with the road being close off