McDonald's in Kettering

every time I order sauces I. never get them! it getting beyond the joke now

fed up with just eat, past 5 things I have ordered have arrived cold and i never even get a full refund. this time It took 1 hour 20 minutes from order to delivery, adjusting expected time to a later one does not mean it was on time!!

Food was cold and I had a hot chocolate that had fell over in the bag and dripped all over my floor

didn't get the chilli dip I ordered again- says 10 to 15 min delivery 🚚 had to wait an hour-- should get discount for when it's not in the ti.e area

The food was cold and I want a refund

Really clean place and fast service

It was very clean. Can't say much for the service as you order yourself at a booth, and all the staff do is shout your number - from a service perspective. The food there is as you would expect from a McDonald's. The McPlant is delicious, and it was made well.

Food arrived cold and my latte was stone cold too

Ordered breakfast, this morning. The food always tastes good and well cooked but so many times there are items missing which ruin a couple of things! Today it was... Pancakes and sausage with syrup....minus the syrup, so dry pancakes..my 8 year old was very unimpressed!!! Porridge with sugar...minus the sugar, I only use one sachet to add a little sweetness, and currently don't have sugar at home, so was a bit bland without! There was no spoon for the porridge and no knife and fork for the pancakes! The whole point of delivery is to provide everything for convenience! Not good!! Why is nobody thoroughly checking each order before it is sealed for delivery?? Trying to phone and complain but never answer the phone..just let it ring off! Useless!!!

Very very cold and was given the wrong sauce and there seemed to be a lot of chips missing

Freezing cold delivery. The delivery drivers are given too many meal deliveries in one go and so I’m left with a cold food delivery 20 minutes after it leaves McDonald’s. Unacceptable snd and a refund of £1 something don’t really cut it .

latte was tipped over and had soaked bottom of paper bag and was Dripping all over the floor as the drriver handed it to me. and its not the first time it has happened. food and drink getting more expensive now and cant afford to pay out for nothing

Turned up cold and drink was split everywhere in the bag. Very disappointed!!

Very clean great cleaners and workers all really nice this place is great compared to other McDonald's. Would recommend going in and ordering just to meet the nice staff.

The best McDonald's I've ever had 🤩

Had to wait almost 2 hours for the cold food to arrive

i ordered a delivery to my house at 1:20 and it came at 3:20 took them 2 hours and 10 minutes they kept changing my delivery driver 5 times. when they came my food was cold and the drinks have spilt everywhere

fries were cold, no dips for selects received although ordered, pretty disappointing

cold hard chips. Coke was only three quarters full

Went close to midnight so it was nice and quiet, unfortunately the staff seems to think they can get away with sloppier service since it's so late and the food ("Mc Rib") was just disappointing...

I ordered a happy meal with chicken nuggets and the only thing that came inside of it was the fries.

missed mcflurry this has to be a joke it happens every time!

Really friendly staff and restaurant was clean stopped for EV charge also on site there 4 Points.

Didn't receive my food because I didn't get sent a code

Ordered 10 mins ago….still no closer to my number! Shamefully slow service…. I thought this was meant to be fast food? Must try harder

The food was cold and all my order wasn't there and some of my order was wrong so I am not happy this is the 1st time this has happened

It's a McDonald's. What more do you need to know.

24 hours of trading at the McDonald's drive through with great fast service and very friendly staff 👍 😀 👌

No dip yet again I’m afraid this is probably the 6th time and there is no option to tell you this on the app should be 4 sauces

It's a McDonalds, it serves burgers and chips there, hot and in reasonable time

Rushed through drive through, messed up order and still on the second attempt couldn't get it right, just go anywhere else

Food was so late and freezing cold when it arrived

Ignoring delivery area, seems like they don’t care or have no time for it, if you have no time for it why you sending requests, I know that it is beneficial for you that drivers wait 10-20 minutes for an order for free, of course who cares about drivers

The saver meal was hard and the chips were like scraps ..🤮🤮🤮🤮

Tipped driver was still stone cold

Our order was missing cheesy bites and the food was cold. The chips were not nice to eat, tasted rubbery.

All food arrived cold ice cream melted . No dips that we paid for

The establishment was clean and tidy but the coffee is awful. The first coffee we ordered just tasted like hot milk so I returned it to the counter assuming there might be a coffee machine malfunction or lack of beans? The replacement coffee was the same, not very nice at all. Please can you put some coffee in your coffee, it is so weak it is not drinkable.

It's a McDonald's, what do you expect, except this one was spanking new at Wellingborough interchange and had nice seats outside. Open 24/7 and clean

The food was lovely for once, but the delivery experience was quite disappointing. The driver didn't say anything and stood on my driveway talking on the phone, even though he saw me standing at my door. He then pointed his phone in my face to type the number in, and didn't even give me time to grab the food out of his hand before walking off. He didn't say a word to me, just plain rude

Ordered my food at 6pm and arrived at 7:03 pm, food was stale and cold. I will not be ordering from here again

Staff is ridiculously lazy, disrespectful and a complete and utter shame. -Drive through -Simple order of 4 double cheeseburger and a mcspicey meal. -1 car in front -paid -next window -got the drink then waited 9 minutes when a muppet from behind a window had a brass neck to ask me to move to the next window so they can serve others. (I’d like to mention that 4 of them were next to the window laughing joking doing absolutely nothing) Of course I refused to move. I’m not an idiot to move to let them serve easy orders while mine gets pushed back cos from that moment is not a rush. Then…. Instead of rushing to get my order ready (12mins since the order at this moment) the manager rather gave me refund just to show his dislike towards my unhappy behaviour wasting another 4 mins and holding up everyone behind. The place and the mainly the staff is an Absolute disgrace !!!TRY TO AVOID!!!!!

Every time I order something is missing last 3 times it was always missing something once chicken nuggets from happy meal 2nd time mozzarella dippers and today water from happy meal! Is it so hard to double check before the order is sent? Clearly people don’t care about customers. It’s getting annoying and I am not usually the one to complain but it’s getting on my nerves now. Oh and I got coke with no coke just brown water.. Joke.

It is an amazing 24/7 drive through which is 2 floored & also has a lift inside for Disabled People. The drive through is a lot better due to them asking at the first window if this is your order, it's done like that now so they get everything correct. If you use the McDonald's App then you get a decision on what you want to do & Claim Free Coffee's off the App too. If you Dine In you can also charge your Mobile Phone. You also can order off Just Eat now from the Restaurant. If you have an Electric Car you can also charge it while your there but the only issue with parking is that some people park in the Click & Serve part which isn't really allowed but it's a shame there isn't a bigger car park for everybody

Soggy cold chips, one small pickle slice, served on the side of the burger (which was cold). Staff arguing in the toilets. Sprite so weak it was flavoured water and shake was in a dirty cup (picture). Never, ever again!

Absolutely useless. On 3 of last 4 visits at drive thru they've missed an item. More concerned with having a laugh, which would be fine if they'd paid attention at same time. Go to the one at Kettering South instead.

cold when arrived and no sauces

worst of the lot, could employ snails who would work faster. could hear them moaning down the monitor, don’t want a job do the public a favour and quit

food was 40 minutes late and cold. Delivery driver was clearly dropping other orders off beford mine, as the tracker was not n the direct road once confirmed on the way.

was a lovely start too the day, just the forgot my harsh browns and sauce

Posh McDonalds . Outside play area. Fancy looking building

Food was cold yet again had to heat it up in the microwave it’s not good for are McDonald’s to keep going cold this is the 4th McDonald’s order we have had cold it’s not good I want a refund

Food wasn't very hot ..There were no serviettes or any of the sauces we asked for with the order either .

Service was really slow, teenagers hanging around the toilets, kicking the door. Didn't seem a happy place

Perfect hot food just as you’d expect. Another bang on service from Burton MacDonalds! 👏🏻

If you mess up an order remake it, don't try scrape the shit out the burger and pass it off as plain

Was very satisfied, always come for a quick snack before continuing down the A14, but few weeks ago I was spoken to by someone who did not sound bothered, that part of service wasn't very good and wasn't professional but now when I go I get a nice greeting from the staff and service with a smile, highly recommended

Food took over an hour to arrive (I live 5 minutes away) and was stone cold. I took the order back to the restaurant and asked for fresh. Manager was good and replaced order but on arrival back home, he had forgotten the fries!! 🤦🏼‍♂️

Yet again put cheese in my burger when I do not like cheese now I have no dinner thanks

The order was late and the two drinks I ordered spilled EVERYWHERE. My children had nothing to drink with they food! I also tipped the courier - Never again!

says its been delivered but it aint

ice cream were all melted and no toppings

Once again items missing !! No drink with my chicken big Mac meal and no dips. This has happened several times. Very annoying

Not haopy with the order at all its stine cold and for sauces what i paid for

Where do I start ... As we are local to Burton Latimer Mcdonald's we often go here , everytime we have been there has been an issue with food or drinks .. - Either stuff missing - incorrect order or other peoples orders - food is often cold , oily or just thrown together

I prefer at 6:30pm and it came at 9pm

Was ok but could of done with being hotter.

Food was cold when got it as driver had another order typical

Wow we have had the best service today from a lovely lady call Val. Super friendly and a lovely smile from everyone working today and made my daughter and I have a great start to are day thanks so much 🥰

My order never arrived I’m not happy with this

my food was cold there was onions and pickles on my food when i put none i demand my money back

It's a good spot to hang around, good food

Asked for a double quarter pounder got a single

Hot food and latte delivered quickly thank you

I’ve never constantly been disappointed by a McDonald like this one the workers are great but milkshakes are never available - I literally choose to drive to a further McDonalds just to be satisfied

i visited this mcdonald’s and i ordered some food. when i returned home after a 30 minute walk i realised we did not receive our chicken selects. when we called we were sworn at for “harassing” and “prank calling”. this had left my kids very upset bescause of the vulgar language used. not impressed at all. customer services needs to be improved.

Order was late, cold soggy chips and missing an item when arrived!

forty five mins late and you don't bring the dessert! happened about three times now!

Not Happy as no Latte . the driver said it was not fit to deliver but someone would bring me another after reportingf it in. but as usual no Latte delivered. It`s becoming a habit now that something is either missing or drink spilt all over order.

my food was cold and chips were soggy not edible

Keep forgetting sauces we’ve paid for.

I ordered through Uber on 4/8/24, a worker from McDonald's called me and apologised stating they had no hot chocolate and if I would like anything else, I said it's not to worry and an orange juice would be great! My order arrived not long after and they had given me 3 bottles of orange juice! The lady on the phone was very apologetic and the staff went out of their way to accommodate me, thankyou so very much to the lady I spoke to on the phone and the workers, brilliant customer service and friendly staff 👏

Called in for coffee, which was good. Asked for a glass of water with it and none available except to buy a bottle. Not OK.

Never received order was delivered to wrong house and no one was able to tell us where!

Food was once again awful chips burnt to a crisp and items missing

I waited like 3 hours and no food. said delivered still nothing.

Decent food and came out quickly. Recommend for quick meals.

Chips were all burnt and stone cold burger was just slumped together really poorly made with a hard bun and all over the place and cold and my drink had leaked all in the bag and was left with half a cup

was great apart from missing the dips but no where to report this

I ordered over an hour ago my food was out for delivery for 15+ minutes chips where freezing burger was cold and my McFlurry was melting, not satisfied at all. Thank you

As expected but nothing special

One of the Best MC Donalds restaurants I've been to..

It made us very obese but we only live once x x x

No dips when there should of been 3

The man who delivered my food was lovely and my food came early which was great!

alot of the time the order is missing things and can be abit cold

my food was left on the door step

Order was late and arrived cold

Food arrived late and cold. Nothing driver could do, McDonald's just kept delaying. Will not order from there again.

You really need to sort the knife and forks out.. they bend to easily.. need two sets... spoil the experience