McDonald's in Bolton

Awful! 7.30 pm told they don't serve milk shakes or mcflurries and wasn't even asked if we wanted dips. Had to pull over and wait 10 mins even though they weren't busy!!

As a vegetarian McDoanlds don’t offer much by way of a great menu, I was here earlier on and ordered two vegi wraps as an option to Caesar wrap which contains meat and was on offer as wrap of the day. I was told by the manager that the veg option is only available two days a week and it was not available today, he was prepared to lose business instead of honouring a veg wrap rather than lose customers - if you are a vegi be prepared to be discriminated as this option is not at all, in the meant time they offer meat eaters 5 times a week a diff wrap options - disgusting customer serves

First time I've ordered for delivery won't do it again, it is freezing cold and can't eat it. It's a joke, won't be using them again.

Been twice over last 7 days, hot chocolate machine broke both times, as a decaf drinker can only have hot chocolate and too cold for soft drinks, chips cold first visit both chips and burger cold second visit, I asked girl behind counter why it was cold instore and she replied heating broke, must be worst macys store Ive ever been in and I worked all over the country. I wont be going in again and wont recommend this store.

McDonald’s is the go-to spot for quick and affordable meals. The menu has something for everyone, from classic burgers and fries to healthier options like salads and wraps. Their breakfast menu, especially the Egg McMuffin, is a standout for early risers. Service is usually fast, but during busy times, orders can take longer or occasionally have minor mistakes. The food quality is consistent, though it varies slightly between locations. The app is a nice touch, offering deals and making it easy to order ahead. Overall, McDonald’s delivers exactly what you’d expect: convenient, tasty comfort food at a reasonable price. Perfect for when you’re on the go or craving a guilty pleasure.

Clearly asked for no lettuce and no pickles, barely ever get the orders right. Just sort it out not good enough

Changed from 5 to 1 star. Burned chicken. Had to re heat everything and bacon was raw. If the windows go through then yes, it was me. Deserves burning down

Not for me just the grandkids they are happy I'm happy

The food is good but, please can the staff read orders and instructions properly.. I had wrong and food missing items 3 times

A great little Maccys for picking up a quick brekkie or a coffee.

First time coming to this location. Service was good. Didn't have to wait too long. I pre ordered from my phone before going in to collect. It was a collection order. It was busy inside but food kept going out an orderly fashion. I would recommend and definitely return here again.

Don't even waste your time, everytime ive ordered from here my shit has been wrong.

Newly built . Pity only disabled loo available in the mornings.

It's MacDonald's so what d you expect. But I take my grandkids their regular

We have ordered from this restaurant on multiple occasions recently (approximately 4) and all have come with sub standard or missing items. All were ordered through THEIR app, but when asking for a refund for the meal we are brushed off to Ubereats. Apparently they have a policy in place, arranged with McDonald's to only refund part of the value! How is this good customer service, being passed from pillar to post to try and get what we ordered. If an item is missing, the contract has not been fulfilled, so why should they be able to keep the money and only refund part of it. I am beyond furious, and think a global brand like McDonald's should do better!!

Very disorganised today loosing orders etc not great

Don't have someone to bring your food out and being disabled it's a bit of a waste of time using the app to get grill parking always tells you to go to front counter to order app is pointless here

Absolute hole staff don't care make a mess of the food yhe amount of people complaining was ridiculous and taking food back.

Not a regular visitor but wanted breakfast. Called into Manchester Rd Bolton, the breakfast was pipping hot.

Good place quick service and helpful staff the lady walking around cleaning tables and bringing orders to you is second to none and sooooo helpfull credit to the restaurant so lovely

Let's be honest. Disgusting all round. Worst McDs I've visited in the UK by a COUNTRY MILE! Food and hygiene is like I'm in Africa. Horrible size, taste, presentation and the big one, hygiene. Tastes NOTHING like normal McDs for the last 50yrs.

Miserable staff and the slowest drive through i have ever been to. Avoid this place

Cold burgers cold and hard fries slow service and can't get orders correct coffee cold and tasted like swill. It's a disgrace

Missing items, awful service, don't recommend

the food takes ages to be prepared and delivered and when it is delivered it’s freezing cold and they always mess up the orders

Staff is very rude with drivers and taking more then hour to give food really bad place

All good customer service was fine Food hot. Believe it or not, easy access to the car park.

Not had a bad experience yet 👍

You could order a Big Mac meal from here and they’d probably deliver you a McFlurry with no spoon.

I ordered a burger meal with no pickle. When I bit into my burger there was pickle on it I went into the premises and explained what had happened to a very nice young girl I told her that I ordered no pickle but was still put on ! What if I was allergic to pickle , I think this would be a very different matter to the responce I got …. oh im sorry !!

I m driving thru and wating 15 minit get food

I don't know what to say first we got wrong order even it was so quiet .I asked them for my second order the cheese was cold so please make it right this time . But it was same thing. And i get food always from mac and i never had bad experiences like this time

McFlurries. Awesome. Chocolate pies. Awesome

They are disorganized and it always takes a long time to get the order at the drive thru

Brekko's getting smaller and the eggs are shabbo

Chips taste like cardboard Selects were meh

Everything is OK but given wrong flavour milk shakes. Unfortunatly there is always a prob. Always check ur order.

Ignorant incompetent staff . Luke warm food . Rude service . Extremely long wait (25 minutes )and I was the ONLY CUSTOMER . A bunch of silly kids trying to run a business with NO SENSE OF RESPONSIBILITY AT ALL . WOULD NOT TRUST THIS PLACE AT ALL

My quarter pound cheese burger was cold and dry and my chips must of been the off cut not one of them was bigger than 1 inch and some of them was very dark brown and rubbery

Food gone either too wet or too dry and over salted and peppered... 2 home deliveries via their app have had missing items, nothing which could be done, apparently! It's never the little free burger from points that missing though! This place is most definitely needs to improve both in the kitchen and quality check at the end. Better training on quantities of oil and seasoning would improve taste to how it should be. Staff- better than the china gardens, I've seen the manager there shout at her staff.. but I'm seeing communication and training could improve.

Ordered the food from their own app and the food came cold and nearly melted ice cream. Found out that the 4 big mac meals only had one burger and 3 missing burgers, spoke to the manager and was rude and unhelpful and she pointed to customer service. Rang up and again, useless customer service, refund was not satifiying after cold food and 3 missing burgers.

Placed an order through the app and it was delivered from here and I was missing most of the order. I was given a £16 refund for the missing items but nothing for the rest of the wasted cold food .I went up to the restaurant for the missing items as they didn’t answer the phone only to be told I had to go on the app they couldn’t help me there but the app wasn't helpful either .I won’t be ordering from the app again or using this McDonald’s again shocking unhelpful staff

Just been through drive thru, ordered, went to first window, nobody at window, sat waiting, no price on screen, drove to next window, told young girl nobody at first window so she argued with me saying she was sat there, I am not a liar . I suggest you check your cctv, terrible customer service. Drove off without order.

The night shift are awful, got our orders wrong then gave me burgers with no sauce or anything on….. avoid!

Very disappointed with the food. The egg was well overcooked. The pancakes were mostly inedible with hard and dried edges. So bad, I couldn't even eat with the knife and fork provided. Everything was barely lukewarm. Not a happy breakfast experience and I will not try this branch again. This was 7.00am so breakfast items should be fresh, hot and not overcooked. I would guess they cooked it several hours earlier. Come on, you can do better than this!

The worst experience at any McDonald's. Food with no taste, fries cold and dry and service, beside the lady customer leader no one looks is carrying about any good service. They forgot about the portion of fries and the raspberry pie. Never going back in there. Better starving.

Food could be better; especially when your offering promos on the app and then you go to get it and they say they haven’t got it. Burgers are decent not as greasy as other McDonald’s but presentation should be better how hard is it to put bread and 2 burgers straight?

Went in the order breakfast. The order points there were really slow and took ages to order my breakfast. Why waiting for my food. There were chips on the food from the night shift clearly not cleaned to a high stand what you Expect from McDonald's. Breakfast was very disappointing didn't fill me up. You can get better and cheaper from your local cafe etc.

As for McDonald's, I waited a while to order

Service was great through the drive-through.. very polite and helpful 👌 food was okay, crunchy fries 🍟 no thanks..

First time visiting. Food was nice, could of been hotter Place was fairly clean Was quite quiet, not too busy which was good.

This was a last minute call. Food was luke warm at best. Big Mc doesn't, but never does, looks like the advert or what they used to be. Server didn't ask if we wanted to go large!

Let’s face it, no McDonalds are any good, but Manchester Road Bolton can’t even get the basics right! I had to complain today about some soggy excuse for a breakfast wrap and the so called manager conceded that she wouldn’t eat it,, then I was accused of being condescending and had a fiver threw at me!! WOW!!!

I have just had the most awful and upsetting experience with a manager. I am disgusted and absolutely appalled how this person behaved! Slamming a window in a customers face is just down right rude! As she was in the wrong and having waited 10 minutes to be brought the wrong food I would have thought a little empathy wouldn’t be too much to ask! What a rude and entitled person to be working as a customer facing manager!

Coffee and hash brown were fresh and hot, and the sausage muffin was only slightly warm

Multiple times I have been to this store half the time they get my order wrong

Bunch of retarðs can’t get any order correct

Everytime I buy a large drink, I only get a medium. The cup is never full. Today I was told that some one had to come out to sort the machine. It's been like this for months! It's a rip off that I'm paying for a large and only getting a medium. Not value for money at all!

Appalling service, waited 15 mins for two white coffees.

Order was quick and the food was freshly cooked and in good condition 😋

It was a good experience with family. It’s a nice tidy place. Less people so you can enjoy your private time with family and friends

Waited 28 mins for meal late last night. Not bother going again to that unit.

Ordered thru drive thru, wrong drinks given, not a problem and easily sorted, then asked to pull over and wait for order, waited 10 mins then wrong order brought out, waited some more, correct order brought out, cold food, no sauces, no sorry for your wait, just bad customer service and bad food.

A little bit of a wait, but food was fresh, well cooked and hot.

Very rude staff had us sat waiting for 25mins only to try and hand us the wrong order. Woman on the drive thru window had a really bad attitude. Worst McDonald's in Bolton.

Typical McDonald, pretty quick here to be fair. Order was correct and warm, dips provided without having to ask. Atmosphere is dead.

I think all the food is cooked with cold oil only the juice is as it should be otherwise very bad food💯🤮🤮😡😡

I went for breakfast yesterday morning. I was waiting 20 minutes. It not the first time it happened.

The staff leave you waiting ages at the left drive thru when its not busy. If they're not using it they should put a sign out not leave you until you're frustrated and not give any good reason. The coke mix is never right they put way too little syrup in. We've stopped getting fizzy drinks its that bad.

Here again at maccies. Good food. Good service. Hard to fault

Waited almost 20 minutes for a simple order, when we eventually received our food the fries where cold and stale, won't be returning

Staff are rude,food was cold .. McDonald's has really gone down hill

35 minutes at the drive theough. Staff clueless.

This place is the best mcdonalds in the region. The fillet-o-fish is always fresh and never overdone and their fries thus far have never tasted of old oil like they do in other branches. They're a bit stingy with mcflurry sauce and toppings (and on occasion, have omitted the sauce its supposed to come with) I've only ever used the drive through so can't comment on the inside

Cold food staff not friendly and won't visit again

Ignore one the staff ask for my order then manger said no don't have coupon if you can used them telling me been used when I no they ain't your app was not even on your staff couldn't even keep up with the Drive threw never minder the staff inside and uber don't run a place if you can get the staff I had no dinner to day thanks to your staff mcdonald's I work hard not standing about winding customer up thanks for wasting my dinner time today won't happen again I won't use you again waste of space

Normally good. Except this time. My large coffee was less than half full. It's a bit of a disappointment.

Actually very good, food very hot

Got my order wrong Ordered 2 double cheese burgers. Got handed 1 double + 1 single. Took it to the counter they brought me back a triple. No waste 👍

Kids drinking vodka and shouting, otherwise it was alright

I share my recent experiences at the BL3 2PQ branch, experiences that have left me more than just disappointed. Imagine the anticipation of a comforting meal, only to be met with the stark reality of cold fries—twice. The first instance might be overlooked as a simple mistake, but when my order was missing fries entirely on a previous visit, it's hard not to feel overlooked and undervalued as a customer. Tom, the manager, did extend an apology and issued a refund for the oversight, a gesture of goodwill that I apricide, despite the fact that I was left with no snack during my night shift. However, the pattern of repeated mishaps speaks to a larger issue within the branch that apologies alone cannot mend. The essence of drive-through service is not just convenience but also reliability and warmth, both in service and in the meals we look forward to. I find myself compelled to offer a word of caution to future patrons: Please, check your order before driving away. Ensure that not only is everything present, but that your food is served hot and fresh, as it should be. It's a small step that I wish were unnecessary, a safeguard against the disappointment of returning to the office with less than what you paid for—both in terms of items and quality - HORRIBLE FEELING. Regrettably, I must advise against visiting this particular McDonald's drive-through. A place where the warmth of the food pales in comparison to the chill of disappointment. My hope is that this feedback serves as a catalyst for change, a call to elevate standards and reignite the commitment to customer satisfaction. Until then, I find myself searching for that sense of comfort and reliability elsewhere.

Train your staff how to read orders absolutely useless yet again items missing from order then I have to reorder and pay delivery and service charge and chase uber eats for the refund and wait days for it, needs shutting this place never again will I order from here look at the reviews how is nobody at mcdonalds picking up on this it's shocking I'd be ashamed if this was my business but you just don't care as your that big of a franchise. Sort it out before you have no customers at all

Waste of time using this McDonald's.... slow service and mostly cold on several occasions. 45 mins for a chicken sandwich with no apology. Needless to say I have started using other fast food chains instead, this restaurant really has affected my mind about this brand now.

Upstairs closed at tea time.. food not the best.. normally 5star review but tonight was not the best

Standard McD's food obviously, but the service was better than I've experienced in any other franchise. There was one lady in particular who was friendly, polite and made sure everything was in order. She didn't stop throughout the time we were there, looking after customers and tidying and cleaning.

Miles better then the Walkden branch

Awful! Waited 25 mins in drive through to get a stone cold double cheese burger, watered down Fanta and cold chips! Absolute joke couldn’t even eat it. Waste of time and money

Food cold, poor quality very disappointed

Drive through woeful. The worst I have been

If u want to get cancer,have McDonald's

Some strange bloke was in the pretending he was an opera singer . Bought a hot choc twas like water . I went back in to add milk. Still very week. Just tell the lad who was singing in high pitch song. I wont be returning to hear his sunset tone . Absolutely awful .

Last 2 mac d I had horrible cold no salt on chips forgot my sauces but np won't be coming bk for a while ty

Really fast they not mess about lol

Would love it if the staff did more working and less talking.

Used the park up in the app. Took 30 minutes for them to get the order wrong. Ordered a meal, got the wrong flavour milkshake and no fries. All they had to do was put in a wrap instead of a burger and it would be perfect

Honestly the worst in the country every time you have to wait 20 minutes in the drive thru ! Staff are clueless do yourself a favour and drive to the next

Absolutely shocking. Nearly an hour and a half late, 3 different uber drivers later and it was stone cold. Nuggets like rubber. No sauce no straws 2 missing items. Never ordering from there again

The quality of McDonald's is just falling off a cliff

Honestly the worst McDonald's for getting things wrong and being so slow

MacDonald food is purely to fill a gap. I did like the big tasty !