KFC Bolton - Waters Meeting Road in Bolton

Food was definitely up to standard but I disliked having to use an electronic menu to order the food. It was also quite chilly.

The food WAS (previously) great, but they are really shrinking portion sizes badly in recent months. Where you previously got 2x packets of chips when ordering a Large meal, you now only get 1x packet and the packet is smaller than it used to be. In a cost of living crisis, I’m going to start going elsewhere I’m afraid. They also forgot straws and napkins. It’s just not worth the money anymore, KFC was always one of the more expensive fast food joints but you always got good quantity and quality food; not any more, it’s just expensive

Dirty trampstate, rats seen all over site

I loved the chips and the chicken, ordered the cornel pack.

Staff are rude and unhelpful, especially the team leader who seemed to mess up my order twice.

1 or 2 bits of chicken needed a bit longer cooking cause there was a bit of pink, but the rest was lovely

Ordered £29 worth of food for delivery via KFC app was told 25mins originally. After continually increasing the delivery time 55mins later our food was delivered. It arrived stone cold and inedible. After trying to directly contact the store several times I was just diverted to the answer machine. I tried to call Uber as directed to by the website & after a 25 min wait I was told there was nothing they could do. Regardless of the fact that I even had the receipt that states delayed order. Shockingly let down by two massive company’s were customer service should be the heart of their business. On the plus side the chippy we got instead was lovley. Poor effort guys.

Was told I couldn't order at the till and to use the screens, which were occupied and had a queue. Sad times to be human, and a blatant lie. Then had to wait 10 minutes for 3 ice creams. Then saw someone pay at the till. Why can you take cash there but not orders?

For hot crispy crunchy Chicken..

Server by (MSK) mohammed very friendly with respect and looking after customers very well.

Really helpful staff Syed was really helping and brought us our food. Thank you so much

Predatory parking ticket system

Absolute disgrace to be honest, man has KFC gone down hill. This is insane. The chicken was chewy, I could count the lettuce pieces and the chicken wasn’t juicy. The chips were soggy as well. So sad.

Good not very good and wrong drinks given

Sana behind the counter had great customer services skills, she was very patient when placing my order and helpful overall. Would go again.

Great prices and products thanks 😊

I have eaten here quite a few times and the food is always pretty good as well as the service. One of the better KFC's.

Food was fresh and piping hot quick service at drive thru

Very greasy, not as good as it used to be, won't be going again.

ordered delivery via uber eats. food cold, 6 pieces chicken only one was a breast, one leg and 4 very small other pieces. ordered coleslaw was missed off the order !!!

Used drive through so can't comment on atmosphere but I was extremely disappointed to order 3 pieces of chicken to find that 2 of them were wings. I went in and was told that wings were classed as chicken pieces. It was the first time it's ever happened and if it happens again it'll be bye bye KFC. I told the young girl if you want wings you can order wings and this meal would have less than 1 1/2 pieces of the normal chicken meat than normal. Imagine if they gave you 3 wings and she just shrugged her shoulders. #DISGUSTED.

Cold food Completely wrong order delivered I really don’t know how this kfc can consistently get a basic service so wrong.

Good fresh food. We had the rice box. Tasty

I had a disappointing experience at KFC during a delivery pickup. Unlike other places, I was directed to wait outside at a window, only to be informed after a cold wait that my order was still being prepared. The staff seemed indifferent, prioritizing in-shop customers over delivery orders. This approach felt dismissive and underscored a lack of consideration for delivery drivers. I hope this feedback encourages KFC to improve their service and communication for all customers.

Most time when I go there is close though.

Ordered a three piece meal with gravy Paid nearly £10 I got two narley drumsticks and a scraggy tiny piece of chicken Been going g here for years You've just list a good customer

They were awfully rude and I asked for a bonless banquet and the guy mad fun of my American accent

Service was great and food was ready very quickly. Typical KFC standard food however cleanliness was excellent on my particular visit.

The behaviour of staff is very bad The staff is rude they are always ready to fight with customers especially with delivery drivers

Great location, dine in and drive through. Staff are friendly and all orders have been 100%. Inside is pretty new and a nice place to dine in. Been over a year since I've had KFC in thr UK and noticed the fries have a new signature dry rub dressing, which is not bad, but personally prefer the regular none dressed fries.

Chicken is always cooked fresh, hot, crispy and juicy! No complaints there. Fries are a hit or miss. Service for eat in and drive thru is slow, not sure if they’re always busy or what. Plenty of seating for dine it, clean and can order on screens. Plenty of parking too

Dirty toilets men and women using same one. Whole place felt bit grubby

The service is not that good, order takers need to be retrained, customers are first priority, need to be friendly and helpful, some members don't look like that in this branch.

Ordered off just eat £ 18 worth of food, didn't arrive, app said delivered kfc & just eat obviously employing thieves!!!!

If I could give it a zero I would have this store is an absolute joke ordered over £50 worth of food and had 1 box of popcorn chicken delivered only to be told by the delivery driver that the staff were rude and told home this was the order someone really needs to pull their finger out and finally sort this store out because as it stands at the minute it is (to be polite) a shambles

Not really that nice toilet was minging

Food is always correct, piping hot and arrives quickly. The staff are all cheerful and the place is never too busy so the queues are always very short. Would definitely recommend!

3/10 typical run of the mill fast food Zinger stacker was smothered in sauce The piece of chicken I had was the best part of the meal Counter staff not very engaging I liked the efforts for Halloween decoration I Won't be rushing back

Great staff, food is good. 19/10/23 - Been again today. The food was good again

Rats everywhere outside chicken soggy and had probably been dipped in toilet

Absolute joke , 1 self service machine working . Till saying cash only

Ordered via the app at first I couldn’t find my order number, and then the food finally came, It was half hanging out of the bottom as if it’s been thrown onto the bun chicken was hard absolute rubbish, rather go to a different chicken shop

The food here is alright with lots of options but the machines aren't very sensitive and somehow something I ordered wasn't added to the order so had to redo this. Service seems very focused on drive thru orders and using the machines to generate your order as nobody greets you or asks if you need help if you stand at the counter so you can be waiting a while for assistance.

Everything fresh, hot and staff very friendly

Bad in general hygiene is a problem. Customer service is a problem and the chicken is extremely greasy

Sat inside , very pleasant busy atmosphere it was nice

Drove up to the drive in speaker and got greeted with *yeah?* Ordered and the man on the speaker didn't sound to care much..... Went to go get my food and nothing from them. Just handed me the card machine....after a little wait just hands food and instantly closes door. No customer service. I'm having a bad day too so a bit of niceness goes a long way. Get yourself a jew drive thru attendant.

The most terrible service I have ever witnessed!!! If you order from here, you are making a very big mistake!!!

Staff are really very rude,didn't care about order and all second time experience

It's a great place for food, staff are friendly and polite. Busy, but quick service, extremely nice made meals. This place I highly recommend 👌

Visited the restaurant and ordered to dine in. Food was delivered to our table quickly. Used the WC facilities which were clean.

I placed an order via Uber eats the restaurant bagged and subsequently delivered totally the wrong meal the only item that was correct was the can of Pepsi max !! When brought to the attention of Uber/restaurant I was told they appreciate my order was wrong but there was nothing could be done to rectify it !! Unacceptable

Soggy chicken, fries undergone ,hard tasteless , won't be trying KFC again in a hurry. May as well as throw £14 down the drain

Always polite and efficient service and the best quality KFC franchise in the area.

Overpriced now didn't feel to good afterwards

disgusting food cold dried chips and chicken that must of been left for ages after cooking

Worst dried up chicken, tiny potion of cold fries and gravy. The shop was empty now I understand why. Avoid 🤮

Consistently awful service. Never had a delivery that took less than an hour. Never had a complete order delivered either. Always items missing or other items swapped it. "No beans or slaw, give them two tubs of gravy"

Disgusting prices and you can't use the burger king app here, so I'd really avoid this place in future

Be careful at this branch... THE MANAGER WILL SPOIL YOUR MEAL IF HE DOESN'T LIKE YOUR QUERIES.. I was told by the manager " Be careful I am the one making your food so do not be rude for asking since when KFC branch stop Accepting Bluelight card in branch, which manager had no specific answer!" I immediately took refund as was worried manager might spike my meal. Avoid at any cost. Just wondering how many customers might have received certain freebies from this manager I.e spit or sputum ??

really nice cookies but missing a meal

Very nice food. Fast service and a clean restaurant

Staff good ,nice clean restaurant +food good

Excellent place always good and tasty food.

Never get the full order, always an item missing at least.

Appalling customer service here. Waited over 10 minutes for a black coffee. Asked for milk sachet as I like strong coffee, so I like to put my own in. Was told they had no milk. I asked for a refund then and the manager shouted from behind that if I could wait a few minutes I could have some. So they had some sachets all along they just didn't want to go and get them. The shop was totally quiet , only myself and one more person inside. Seems like they care more about delivery service than walk in customers.

Waited 30 minutes for my order. Drove home only to find a full 12 piece banquet was missing fo my order.drove over to the other side of town to rectify my order. Only to get a half ar@@ed apology. Maybe they need to find a job that is less mentally challenging. Ridiculous service

Not often I leave 100% happy with everything.

Good efficient service . Take away food was good

Xmas eve quick service hot food very happy

Chicken was undercooked and a weird texture the smallest bag of cold soggy chips I have ever seen I would never buy from a KFC again

If I would have option to rate under score 0 I would defenetly as wings raw ciken same and not even able to lift the burger as the Maio is been put all over the side of the burger not inside. And for not talking about the salad which ...... Just have a look at the picture and u will get wt I'm talking about never again.

If your looking for fast food, then avoid here, clear que of cars around drive thru no members of staff deciding to take orders, after waiting 10 minutes and the sound of multiple horns been beeped it took someone to get out of the car and make the staff aware there was actually people waiting. No apologies nothing. Absolutely appalling service. Stop finger licking each other and do your job

Food very good, service a little slow along with Order taking, only ever used the drive through so cannot comment on the atmosphere.

The worst KFC in the north west

Food was made fresh, I didn't mind waiting but it wasn't long before I got my food anyways. Definitely the better one compared to the one closer to bolton uni

Hands down the worst KFC I've ever been to. The staff are so slow, the food order has been wrong the last 4 times and it's usually cold. We've now chosen to travel a bit further to another KFC as this place is beyond a joke. AVOID!

Chicken was surprisingly tough and chewy, service dispirited, extra star for being able to use the self service machine. Vegetarian options do not exist in any practical sense.

Staff clueless! Dirty tables full of rubbish. So disorganised. Service terrible, had to wait so long. People in storr walking out. Not good!

Once AGAIN the drive through got the food order WRONG!

Really annoyed, just had parking ticket for staying over 90mins. Did not know was time limited. We are foster carers took children to see their mum, which is usually 90 mins. But was such a positive experience we stayed longer for the children and their mum. Food setting etc were great.

A KFC. Little nicer than the one near town but more fiddly to get to. But its KFC, its finger lickin good

Quick service, food same as ever, love a KFC...

Good little KFC very busy staff working their socks off bug did a brilliant job

Always slow from here, and got belly ache late on.place needs a good clean

***UPDATE*** 1st time ordered collected and everything hot AND correct. Well done. This place constantly let's itself down. Always missing items when you get home! Or is it just me! When you go in to collect agreed missing item no-one knows what your talking about and you feel like you're trying to con them.

It's everytime we order for delivery food is missing this time fries and to top it off half a tub of gravy was sent u ring up and make a complaint and they get nasty with you and call you a lier

New location for a drive threw KFC 🍗. Can't beat a Classic!! Rather have a meal at KFC than most other fast food outlets. Can't beat fried chicken 😋.

Terrible customer service 0!!! Manager James unprofessional and no managerial skills ordered food staff forgot to put it in and when we called to say told nothing they can do call delivery people?!? But you are the ones that didn’t put items in bloody joke don’t order from here food we did get was cold 🥶 waste of money better places to order from

This kfc is a joke every single time for years they get my order wrong and I ring them Everytime BEFORE I ORDER and when it comes wrong they say nothing can be done I have to pay again and they told me if I paid for a sauce to be delivered (the cheapest item on the menu) they would send my meal out as they forgot it and I ordered a sauce and they only went and sent me just a sauce! I’m constantly tired of ringing them before I order online to let them know I’m ordering so they specifically don’t get it wrong and they still somehow manage to, the place is run by kids and the staff are really rude and unhelpful and the manager is even worse she passes you from pillar to post claiming it isn’t her fault, you shouldn’t have to ring a restaurant to ask them not to get your meal wrong, needs nee staff instead of being run by 16 year olds with not a clue in the world

Lightning does strike twice. Ordered a boneless box meal, chose the gravy (side) and Pepsi Max cherry via the drive thru. I got home to eat my food, but the staff member had not given me any gravy. In addition to this, my drink was served with a coffee cup lid as the staff member said there were no lids left..... She forgot my straw too. Would have given 0 stars if it was an option.

Always check your order before leaving if you drive through or go in, they always get it wrong. Food OK though.

So expensive,dry & still didn't get the order right, didn't check my bag stupidly! Not hurrying back. Check your bags

I was waiting for food for half hour they was also a man was waiting for his food for over half hour by this time his dinner time had finished at work and he asked the cashier how long and the cashier snapped with him nanga out of order won't be going here again bad customer service

Always get the order wrong. Friendly staff though

tables remain unclean for several minutes and the entire place left unattended. menu were presented unprofessionally.

Ubba order, stone cold, wrong drink I would score a 0 if I could, as it was fit for the bin.

Terrible burger meal, very dry zinger meal, whole meal felt reheated and old. later in the day I was ill with food poisoning and had to miss work. Should complained but I was hungry and on a tight schedule, worst meal I've every had at a KFC. Staff looked like yrs kids, distinct lack of quality control from the young manager. Never calling in here again. There's a reason it's in the backstreets and deserted at lunchtime. Horrible experience. 🤮

Chips were discussing. Never seen as much skin and eyes on wedges . Ordered dips , charged for them , never received them . Really disappointed. Not worth the money 😡

We usually get food from here and service is brilliant, however this time we didn't get the sauce I paid for, we didn't get a fork to be able to eat from the rice box and i asked for one drink without ice, however both had no ice. When I waited at the collection window of the drive thru to get someone's attention, they purposely ignored and didn't look over, after a period of time I had to drive off without the sauce I paid for, telling them about the drinks or asking for a fork. Kfc must review the training given to customer facing staff in terms of communication and professionalism.