McDonald's in Rugby

The worst McDonalds in the country, food missing and stone cold fries. Only about 3 tables downstairs, upstairs is shut after about 5:00pm, so customers have to sit outside in the cold. Police at the door on one occasion with a walk through metal detector, says it all really.

Drive thru experience was awful..

Very bad experience of being fined for overstaying. Maximum stay is 60 minutes and this has not been clearly stated. I am a paying customer who brought little ones to McDonalds to eat breakfast. The board stating the time is positioned badly and easily missed. I am very disappointed to have been fined £100.

The truth is that it is a good place with good workers. The order is delivered quickly and is always in perfect condition

Good service. But there were 3 men in, and only 1 working was a girl .and there is ev chargers on site too quick 180w fast chargers

25 minutes for a cheeseburger and a coffee! All they care about is Uber deliveries. Useless

The fries were good but too much oil was used, the nuggets were discolored and I ordered a Big Mac but the patties came in small pieces and the guy at the cash register was talking to his friend instead of dealing with the customer.

Part of the order missing (no coffee)

Always a last resort when I’m hungry but I’ve had 3 visits to this store and the fries have been cold every time I’ve eaten here so I won’t be back. Toilets were absolutely vile at my last visit. I mentioned it and they did go an clean them but come on - this is a place that serves food and the toilets should be regularly checked. I’d recommend skipping this one and trying another one.

I am extremely disappointed with my recent experience at McDonald’s in Rugby. As a loyal customer, I expected better treatment, but instead, I was penalized with a £100 parking fine simply for being delayed by McDonald’s own slow service. I visited the restaurant with my family, purchased food, and parked in their car park as a legitimate customer. Due to delays in food preparation—beyond my control—I exceeded the 60-minute parking limit by 26 minutes. Despite providing proof of my purchase and appealing to both McDonald’s and the parking contractor, I received no meaningful assistance. The signage in the car park is poorly positioned and unclear, making it difficult for customers to fully understand the parking terms. McDonald’s suggests that customers should speak to a manager if they think they might overstay, but this information isn’t displayed anywhere. It’s unrealistic to expect customers to predict delays caused by McDonald’s own inefficiencies! To make matters worse, McDonald’s customer service completely washed their hands of the issue, stating they have no power to intervene, despite the fact that they employ the parking contractor and are responsible for the parking restrictions. This is a clear example of a company refusing to take accountability for its own policies and how they impact customers. This entire experience has left me feeling frustrated, unheard, and unvalued as a customer. McDonald’s claims to prioritize customer satisfaction, but their handling of this situation proves otherwise. I can’t help but question whether they truly care about their customers or only about enforcing fines through a third-party contractor. I will be thinking twice before visiting McDonald’s again. I urge others to be cautious when parking in their car parks, as you may find yourself unfairly penalized like I was.

Food arrived cold and so tasted awful. Majority went in the bin or dog

Usual expected standards, presentation of burgers often hurried, especially when busy. Wait in restaurant can be long when drive thru us busy. Clean and tidy throughout.

Great mcdonald's really good food quality and quick service

They handle the drive through queue well

Lady at drive though messed up with app order. Gave her the code and she asked if wanted additional items added then the entire app order failed due to her messing with the till, despite payment already made in the app with the code shown in app. No, people use app order to avoid people messing around but hey someone will still find a way to do it.

Customer care in this place is fantastic. They really care about customers and the place is extremely clean everywhere. The toilets are really clean, also the walls! I especially thank Ben. Highly recommend

Food was McDonald’s as per usual it was lovely and I enjoyed it thoroughly! Staff was lovely although seemed like they didn’t want to be there or serve me, not quite impressed!😡🤬

Always like their food. The same generally.

Usually order through the app and collect in the car park, food is always as expected no problems whatsoever. Never been inside the place as is usually swamped with kids and delivery drivers.

Went through drive thru to pick up coffees and the new Mc Flurry Galaxy Loved it.

Too expensive for what it is. 4out of 5 Kids computers not working. No crayons for colouring in sheets.

Not a good branch. Very slow, always mess up orders, drinks always been sat out for ages, melted ice and watered down

Absolutely terrible I ordered food and they gave me the wrong order and then as I went to ask for my real order they said no I will have to pay 40 pounds for another meal the meal that came was a happy meal

I wouldn’t park here, took me a while to connect to the electric charger, sat and eat in McDonald’s and didn’t realise there is a 60 min max on parking £25 for a charge and a £60 -£100 fine for 18 minutes over, no signs on the charge station saying max time 60mins. Most expensive charge I have ever had. And McDonald’s customer service have refused to assist, never using a Mcds charger again.

Always receive less than I order when going through the drive thru. Ordered a meal, was asked what drink I like, I said Coke Zero, oh we have no sorry drinks we have everything else. So had to pay extra for a milkshake when I actually wanted and asked for a Coke Zero. Don’t see why I should pay more for them missing items that I wanted as part of the meal, should be substituted for no extra cost.

Missing items, had to drive back to branch to pick up missing items as they would not give me a refund. Waited at bay window for 10 minutes as they said all the apple pies were cold

Not happy every time I order on your app there's always something missing from the order I've let this go so many times but because you missed the happy meal off this afternoon I had to leave this review, I've had enough of it and if your staff can't hack the work load why do you take on online orders.

Great fast food, one worker had no emotion, smile or anything, great modern inside

Consistently and without fail getting orders wrong or mixed up, always having to correct yourself or ask for something again inside. Would not recommend at all, the one at Junction One is only two minutes further and is way better.

The customer service for visitors to counter or drive through is extremely poor. The branch obviously can not cope with the volume of delivery orders and have decided to #uck over their face to face customers as a result. There were only two vehicles in the queue and it still took 15 minutes from paying to serving. Very poor!

It's too small downstairs where you pay for your food unfortunately but I love a maccies I might go today now aha...

every single time i order i have missing items...

Husband said twice the chicken is not spicy, bit into mouth on fire .all I say some ones not doing the job properly. If I'd been illergic I be in hopital.

Constantly messing up orders. Highly recommend going elsewhere

It's alright just your normal mcdonalds

The facilities were awed up, there was no room to sit and staff refused to open up more seating area. The toilets were a disgrace and when staff were told the were extremely rude and walked off. Then the manager who was spoken to about all this dismissed all of our concerns and decided that she would not help and walked out of the restaurant . Overall the worst McDonald’s experience I have ever had.

One that runs very slow compared to other McDonald's.

Second time in a row items are missing from the delivery. No way of getting it redelivered and not a driver fault as the bags are sealed in store! I rang the store only to be told there was nothing they could do before hanging up the phone...paid for items not delivered, no matter how expensive should be honoured. Pointless walking down to complain now as by the time I'd get there the meal items correctly delivered would be stone cold, and so an entire new order would need to be cooked, not just the items missing. This is the least I will expect the next time I'm in store, that or a refund on the last two orders. Won't be ordering delivery from this store again for a while...

Once again missing items on the delivery order. Call customer services who take zero responsibility and offer a refund on missing items which could take up to 15 days… Avoid at all costs.

Too tight to give just one sauce for a burger meal disgraceful. Gonna give this one a miss in future if that's the attitude to paying customers.

Been to this McDonald’s twice using the drive thru. On both occasions they told me to wait at the end window as my food wasn’t ready. On both occasions they have forgotten that I was waiting and I’ve had to reverse and ask where my food is after a 10 minute wait. Won’t be using this place again

good place clean but staff not the best

Terrible service, dont order online! You will then have to walk to mcdonalds and fix they're screw up, completely missing double and sausage mcmuffin from the meal! they cant seem to do the job they are paid to do! Avoid, they also blame the drivers when the drivers do NOT sort the food! Shame on them for not taking responsibilty!

Slow and order is always incorrect.

It is a good place to eat your meal with your family and friends.

I've put my delivery orders on pause from this McDonald's because it's like playing a missing-items lottery, and I always seem to win! My boyfriend's burger? Always present and correct, though. But hey, they've got burgers with that classic McDonald's flavor, and the speed? Well, it's on par with a sloth on a leisurely stroll. But when the kitchen feels like a distant planet, you can't fault them for saving you from cooking calamities!

Frendy staff but most of the staff out the back are on there mobile

It is what it is. Lovely and clean

They need more ppl that’s it cuz they can’t handle that many customers during the day and that’s visible ppl working there are not happy about it they know about problems but what they can do? So don’t be rude just start complaining about the company not about ppl working there

Full of teenagers swearing throwing paper about , was like sitting with a load of 3 Yr old but then again they ate better behaved,

Portion control at this site is awful compared to junction one. Especially through the app for delivery.

Decent food though quality varies depending on the time of day and how busy they are. Most staff are friendly and helpful though some more than others. Usually large crowds of high school children who will throw things and sometimes swear which employees seem to just allow despite other young children being in the building.

They send me food home, always missing something! Now the last time they sent me the food and they stuck the Monopoly label on it! It is the worst McDonalds I know!They take a long time to prepare the food and there is always something missing in the order! sometimes in a hurry we don't check it and when we get home something is always missing!

I wish all McDonald understand the concept of making a burger with a melted cheese! 😓

6/6 orders online incomplete from whole meals not there to missing items they never fail to fail. My family now call it the MCD food lottery what you ordered vs what you get when it turns up and you open the bag. I am sure i speak for all when i say refunding one of the meals you forgot to put in the bag makes NO difference when only 3/4 people at the table get fed... Just checked with mother in law to be sure and she is unable to eat £3.50 refund

Twice in a row not recieving full order ! All I wanted was the wrap but obviously was to hard to make and pack, what's the saying once bitten twice shy! Feel sorry for Uber eats partnering up with this store.

I only went to charge my car (as an experiment), so I bought a toffee coffee thing and a skinny latte for the missis. Service was fairly swift (as you would expect). Coffee was immediately drinkable - which, in real terms, means it was not hot enough in the first place. I onyl bought it to pass the time whilst waiting for the car to charge. Meanwhile, the place was full of school kids hanging about, screaming, shouting, but not eating or drinking, which was unusual in a restaurant. Clearly, it's just a pick-up point for the rich kids waiting for parents. Just not a pleasant experience. I'll probably go to Rugby Services, pay more for charging and sit outside and listen to the traffic passing by on the M6, it'd be quieter 😂

Visit this Maccies often as I live reasonably close by. Its a great layout as it is a pretty new build. Service has been quite slow on my last few visits hence just 3 stars for service. The atmosphere is always good, sometimes a little crowded and loud but those busy times can be avoided.

Just ordered breakfast wrap meal, hash brown missing and the lady on the call sounded bore and like she couldn’t care less, despite clearly stating my order. I know it seems petty, but at this particular store this is the THIRD time in a row my order has been messed up. You need to get your act together and actually do your job, it’s not hard, and at least pretend to care, not answering the call without saying “thanks” and sounding completely disinterested. Terrible, terrible store which should just be closed.

Used as a drive through. Can't fault the experience if you want fast food.

Asked for extra sauce in steakhouse stack, and got extra sauce, staff at the windows on top game. Hit the spot

I love the coffee. Shame the burgers are getting smaller.

Worst McDonald’s ever been to. This McDonald’s let’s the company down. No standards what so ever. Each and every time. Always missing items. More importantly the items are never up to specification, in fact it seems like it’s done intentionally which is weird. The state the food arrives in, after passing so many crews hands, show there’s no respect or standards. Such a shame

I normally would go out to this place if i was hungry. The food is pretty good. I'd honestly say this place is better but the dirty tables and messed up BBQ and Ketchup dispensers are awful. Though i know this isn't the restaurant fault. 4/5 improvements can be made. The parking is also a mess sometimes yet it is quite kid-friendly.

I planted uranium in the bathroom. I am tyler hoppitt who lives at 57 warren road. I use £600 Daily for the beatiful burgers!! I am above the weight. I cannot weight myself as im so big.

Had to wait 20 minutes for food

I ordered £25 worth of breakfast meals for my family and half of the order was missing. I called McDonalds and the shocking manager on the phone said she packed her order herself and there was nothing wrong with it, pretty much called me a liar down the phone. Once I said I'd come back to the McDonald's to get my money back she proceeded to laugh and put the phone down. Definitely won't be ordering from here again and I will proceed to tell everyone of the awful service that I have received from McDonalds.

Fast, friendly service, not much else to say, good food too.

The staff are very rude, They do not know how to speak to the people, I had a bad experience with one member of staff and he was running the shift ( 30/12/2023). I don't know whether he is a manager or team leader, He was not wearing the visible name badge, and he is big and tall with a bigger tummy. He is always in an angry mood and doesn't know how to respect the people. He is not suitable for world-class brand name like Mcdonald services.

One of the newest McDonald's that has recently opened. Still new and clean and just your usual McDonald's. However, too many kids and teenagers that hang out here.

The building is amazing, featuring a food elevator for upstairs.

Just like any McDonald's restaurant.

Food is always fresh! Restaurant is always clean and bathrooms are always clean. Staff are always friendly and cheerful. No other McDonald's in the UK is as top notch as this.

You need to sort your orders out. Everytime I get an order from this place, something is either missing, completely wrong or is cold.

Main negative gripe was the out of date Galaxy pie. According to the sticker on it, it should have been binned the DAY BEFORE at 2:28PM! This is the second time I had bought a pie from McDonald's and had this experience. I took it to one of the team who appeared in charge, the team member took it and questioned me, saying it was made fresh. The team member then checked other such pies, and noted ALL the stickers were out of date. Another team member than started to frantically remove all the date stickers. Fortunately I was given another pie, as the team member had kept hold of it throughout. My original pie then joined the others and sat waiting for another customer. The team member flagged the settings in the machine must have been changed or tampered with. Either way sounded like a worry in a fast food restaurant, as who knows what else could have been tampered with... it also seemed an odd thing to say, as the clocks had already been changed several weeks ago? The team member then reassured me all unsold food is discarded each night. Check the dates on your food everyone, and flag any issues up to a member of staff 🙈.

Yet again p*** poor service with a dummy that cant read off a list while he/she packs the delivery bag. 9 out of 10 times from this macdonalds your order arrives with missing items . Please get the brains on the order packing not the office .

They demolished Gala Bingo to erect this soulless husk in its place. There's no decoration or character, it's a brown box that low tier food comes from so don't expect much apart from kids vaping, litter in the car park and possible stomach cramp from the food.

New McDonald's. Friendly staff on the drive-through windows.

The service is very bad. Today they forgot to add two cheeseburgers when ordering for takeout, I only noticed this problem at home. The staff is poorly trained, because they constantly confuse orders, bring something else, or even forget to bring it if you ordered by table number. This approach to service really spoils the impression of the restaurant.

Told me to park anywhere in the car park, 3 different people failed to find me, turns out they got my number plate wrong, burger was cold by the time I webt inside and got it.

As with all Mcdonalds a wholly underwhelming experience. With the exception of this one being extremely poorly laid out and very dirty. Tables placed right next to ordering screens makes for a particularly uncomfortable experience

Wasn't very warm the morning I visited

A bit of a wait for food with no explanation to inform us of that

Clean and good atmosphere. Great for family outing.

Not what Mcdonald used to be... Quite sad really

Typical McDonald’s everyone identically as boring as the next

Ordered on Uber. Large fries was half full, cold and had a small black hair in them. The fries are cold and half full every time I order to be fair and I always have to request a refund. I’m stupid for repeatedly using them to be honest but I won’t again. Have reported the ‘Pube’. Service is one star because they didn’t answer the phone

Ordered tea..too much water no room for milk..had to go to the counter and asked for milk. This is the UK not Russia where they drink black tea.

2nd time we have ordered from here . Both times food arrived stone cold . Wrong items and no straw for milkshake . Won't be going there again .

Had a delivery…. Bloody useless, the McFlurry was melted, the delivery was late, the chips were cold. We ordered all chicken nuggets and chicken selecta and 0 sauces were delivered AGAIN. I won’t be using this restaurant ever again, second delivery, same problems.

One of the cleanest and friendliest Macdonalds I have visited ..never had a problem with orders..

Our meal was late and when spoke to the lady about it she was very sorry and we got 2 vouchers for a free meal each which was so very nice of her and it just goes to show that they are human and these things happen and a little kindness goes a long way

Used for fast charge on car , quick service

I personally don't like Mc Ds I think the food is like cardboard and overpriced. However, my daughters and grandchildren do like Mc D's food. It's great to pick up a happy meal for the kids as a treat and their lattes are good. It always seems clean inside most of the time the staff are lovely and friendly. It's like everywhere you go, there is always one grumpy person. If you like fast food It's good.

Just come back from festival. Everyone wanted food so we went through drive through. 3 big mac meals with toffee lattes... How hard is that. Waited and people serving apologised as traffic started to queue behind. Got home, only half mile.. Lattes like warm, burgers were not the best... Stick your food were the sun doesn't shine.

Very slow service! I ordered a table service and after waiting for a while I enquired about it. It seems that my order was ready but nobody bothered to bring it. Even for a coffee at an earlier visit that day, I had to wait for 10 minutes.

Staff were cheerful and very pleasant

Its just another McDonalds but service is so slow, slow, slow!!!

My husband and I ordered our dinner from Evreux way, Rugby; after starting to eat my food, I saw that my double quarter pounder meal had blue plastic in between the patties; I pulled it out and saw there was even more between there. I contacted Evreux way, and they were no help, no apologies, and couldn’t give me any way to report this issue. Quite disappointed as this could be a good safety issue

This place is never ready... never have breakfast menu food ready for breakfast and always ask you to go to a waiting space at the drive thru. Come here if you want to routinely waste ten minutes of your life, or if not, go to one of the two others in Rugby. UPDATE - I decided to pay another visit today, nearly a year later, to see if things have improved since the fiasco described in the first review above. Sadly things are no better and actually worse.... there are two drive thru ordering lanes here, so this time I sat in the right hand lane listening to a silent speaker waiting to order and counted three cars that arrived in the left hand lane after me having their orders taken & passing through in front of me. Again, my only recommendation for this McDonald's is to go there if you want to waste a few minutes of your life while they bumble through their chaotic disorganised process that simply falls way short of the McDonald's brand standards, and actually the fast food market service level in general found everywhere now.