McDonald's in Sheffield

Michael was amazing - really made us feel looked after and cared about what he did. Great employee to have.

We visited McDonald's at Abbeydale road in Sheffield for a take out. The place was quiet, the display for the kids toy was outdated, my 3 years old saw the options and I told him he would get one with his meal but it would be a surprise of what he would actually get. I member of staff say him looking at the display and heard me talk to him and choose not to let us know rhat they display hadn't been changed. It was a surprise, it was none of the options in the display it was some pokemon cards. We got the wrong milkshakes too. We have used this branch before and had issues in the plastic with wrong orders but when they are busy it's easy to overlook a mistake, today they were very quiet. I am overall disappointed in the experience.

Always getting our order wrong, worst mcdonalds I've ever seen.

Horrendous McDonald’s. Staff are hugely incompetent. Consistently get orders wrong, no sauces, missing items, customised items not done properly. Had to start ordering from Penistone road despite this one being my local one. Avoid if you can. Staff either need sacking or training better, or McDonald’s need to stop hiring people who can’t read orders correctly.

£14 hash brown for child 3 pancakes with maple syrup and two drinks. That is not value for money.....

This was ordered and said it was delivered by just eat never got it I better get my money back cuz there is a track on it not the first time ring McDonald’s wooo nothing to do with them

This is a addition to a previous review, waiting over a hour for our food to be delivered spoke to someone who says sorry you will get your food when you get it stop being inpatient you will get it when you get it, this is not customer service the staff at this place are horrible. Totally useless, nearly all our food missing and all they can can is it’s the delivery drivers fault, I’m sorry who packs the bag the useless staff that work there sort yourselves out!!!!!!!!!! Totally and utterly useless if I could give 0 stars I would over a hour to wait for food yet again and it’s all completely wrong I can’t go to the restaurant as I have a newborn who is sleeping they are terrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Absolutely shocking. Slow service, cold food, it's bad - even by McDonald's spectacularly low standards. So, last time I went there to the drive through it took ages for them to take my order and I was sat by the intercom thing for about 5 minutes. I ordered my food and paid and they did that really annoying thing where they ask you to park up and bring your food out. "At least it will be cooked fresh" I thought. No such luck. Stone cold and tasted like it had been made last week. Horrendous. See photo of my half a cup of warm milkshake. Terrible. Update March 2021 So recently they have been particularly bad. I've had forgotten drinks. I've had a happy meal where they forgot to put the burger in the box and recently I bought a Grand Big Mac and they forgot to put one of the burgers in the bun. Like I have to now check that not only have they included all the parts of my order but that all the respective ingredients are there as well. If my kids didn't love it I'd never go there again.

Ok so we're still in a kind of lockdown so drivethrough only but this store really are doing a fantastic job the wait wasn't long and the food was hot staff seemed happy and upbeat compared to other stories I've seen about other restaurants this one deserves 10 stars well done team archer road 💪 *Edit* I returned today and unfortunately didn't have the same experience the food was cold and the service wasn't great.

Absolutely awful I ordered a happy meal for my granddaughter I ordered a cheeseburger happy meal with cucumber instead of fries and a bottle of water well well whoever bagged it up must not have their mind on the job ended up with fries instead of cucumber slices I'm never going here again

Went through drive through ordered food , went to pay for the food , then gave me my drinks and told me to wait at front of store , wasn't happy cos had a twenty min wait , they brought my food out and the order was wrong plus my drinks was cold by the time . What a bloody joke of a place and the staff are very slow.

The mc Rib was shocking too much sauce and 2 small gherkins. They didn't have any mc flurries or milkshakes.either.

it's not normal, someone with unwashed long hair and full of pimples on his hands, he was cooking and putting his hand in his pants.. it's absolutely disgusting.. I will file a complaint with the food protection

Ordered through Uber eats and had my first driver never show, expected that when the food arrived it would make up for lateness. Unfortunately both drinks were an inch under filled and both large fries half empty, because apparently if a customer is paying for a large it’s fine to rip them off. And charmingly the three dips promised with the order were all missing. Won’t bother with this place again.

Food was only loot warm no milk shakes overall poor visit

Cold food as always with mc Donald’s delivered. ordered banana milkshake got cup of I don’t know. See picture, what even is that.

Not been here in a long while. Decided to eat in & opted for table service. Tho busy the food arrived pretty quickly. I was slightly disappointed in mine. The chicken Big Mac was ok, fries were supposed to be large but was just only half full & the large Coke Zero again was only half way up the cup, no ice in it. I’m guessing the drinks are prepared in advance & not fresh on order as could tell this hadn’t been freshly poured

Oh my god the speed! shocking... Supposedly a fast food chain... My grandmother makes a 3 course meal quicker.... The guy at the till had great humour though so 3 stars in total.

I honestly don't know who run that place. They are totally careless. Every time I order something I get the order wrong or with missing items. Once I heard one girl from the staff saying 'I'm tired, I don't care' to a delivery driver that asked her to make sure that the bag handed was his order. I honestly don't know who is the manager there and I understand that is a fast food but if a customer is giving you his money than you should respect that, even if it's 10 stupid pound for a sandwich. Really low level

Rubbish cold food. They shouldn't be allowed to serve food. Won't be going again

Incompetent staff, never get what you order…… utter joke

This place has gone down hill since the refurbishment of the premises, really slow on the drive thru. They need to sort this out it used to be the best in the area!

Orders an apple pie. They gave it to the car in front. They did give us a fresh one.

They can’t get anything right. I ordered a happy for my daughter and asked for a plain mayo chicken with cucumbers. They give me a normal mayo chicken with mayo and lettuce when I asked for plain and instead of the cucumbers they gave chips. But on top of that asked for large fries and they give me a half full cup of fries.

Very busy, slow service, coupon wouldn't work. Food wasn't great either.

McDonald’s offers fast, affordable food with a familiar menu of burgers, fries, and more. It's convenient, but quality can vary by location.

This place has gone right down hill. The slowest service you can get, staff look depressed and no one at the till. Ever! The whole point of sales have changed and while using a touch display then waiting for your order, there is nowhere to stand and get in people's way. It's not created room, it's created congestion! Last time il be coming here especially after seeing all the cars lined up outside with the drive thru. Looks hectic!

Got a Big Mac for the first time in ages recently and was shocked at the shrinkage. No shrinkage in price though! The patties were so thin they were almost transparent. Wasn't sure I'd even eaten a burger after, or just a load of bread. Terrible.

Difficult to make payment via App, had to que at desk, no staff were avaiilable do

Is it really “fast food” when they tell everyone in the drive thru to park and then take 25 minutes to actually bring you your food? Every. Time.

Update - 2024 We've ordered a few times recently from this store, and I've got to be honest - it's gone downhill. On multiple orders, there has been something missing or a burger prepared incorrectly. Try to report the issue to Macdonalds, and they'll give you some jargon about how they can't do anything. No wonder Maccy Ds are as rich as they. I'd use Five Guys instead. A lot nicer, and they get your order correct. Original review - 2018. We all know what to expect from Macdonald's. Not classy by any stretch but does the job when you can't be bothered to cook or are hungover. This one ain't too bad. My orders always seem to be correct and the staff have always been pleasant enough with me (Maybe cos I'm such a nice guy). The usual amount of "chavvy" teenagers that normally hang around Macdonald's restaurants is not too bad at this one, there is some but the clientele seen to be mostly shoppers that can't be bothered or gym goers that are having a naughty little treat.

Don't eat here hair in food teen working on line line not wearing ppe or hair nets cold food and the mangers don't care about food quality and uber eat drivers are rude

Staff are so rude. I told them the drink was flat so they took it and brought it back saying I'd drank two sips already so couldn't replace it and refused to give me my drink or money back. Beyond rude.

Delivery orders a wrong LITERALLY every time we order.

Twice ordered a burger with extra onions & recieved no onions. Where’s the quality control!?

The staff who are working there are so rude.. they spend more time in drive thru then people who order they food inside

Worst McDonald’s I’ve been to. They forgot my drink and mouldy egg from McMuffin. AVOID!!!🤢🤮

Not a bad place to call in for a quick bite. Restaurant was clean and tidy and the service was quick.

Constantly forget parts of your order or give you random menu items instead of what you actually order. Always check your bag before leaving to make sure you’ve got everything you asked for!

I have not waten in McDonald's since about 1985, and would eat grass before eating KFC, Burger King or McDonald's.

Took far to long seems unorganised!!

Maintains the same good quality and service as any other mcdonalds open 24 hours to, standards have dropped a bit keep getting badly made burgersm

A great atmosphere with friendly staff. Neat environment too.

Expensive gunk. And it certainly ain't "fast" food. It's about time McDonald's and co got in bother for advertising food that certainly isn't the same as it arrives.

I waited for 2 hours for food here. Do not come here

No idea what the food quality is because I've been waiting an hour for a delivery and had three uber drivers cancel on me as the restaurant haven't even made it yet. Also hung up the phone when I tried to call. Beyond a joke.

Worst McDonalds I’ve had, a delivery that was missing more than half of the items and said that there’s nothing they could do?! What about sending what you should’ve done in the first place. Just referred me to website, this unfortunately doesn’t feed a 3 & 5 year old. Shocking, didn’t deserve 1 star!!!!!

Bad only bought a small order looked like it had been assembled by monkeys..no sorry monkeys could do a better job.

Usual efficient fast service at the drive thru.

Exceedingly delicious burgers🍔🍟🍦😋

Really enjoyed our time with the kids. It has a different vibe than other McDs.

Our orders are almost always wrong or stone cold or have something missing, whether that be ordering via drive thru or delivery. I get that mistakes happen, but it’s unbelievable how often we have to report an issue or go back to the restaurant to say that an order is incorrect. Examples include; a completely wrong order (ordered a Big Mac, got a spicy veggie wrap), missing sauces after asking twice in the drive thru, getting a double Big Mac instead of a double cheeseburger?! Management needs to acknowledge the issues and see if it’s because of understaffing, etc as I’ve never experienced the volumes of issues in any other establishment than I have here. Unfortunately it’s my local maccies and I have no self control

This place is absolutely infested with killer crows flying around , I don't know why there is so many waiting to take your eyeballs out ...we call it crow central

Drive through for breakfast. Told to park up. Took 20 minutes for food to brought out. Not great.

45 minute wait, mainly due to vast numbers of delivery drivers collecting orders.

Ordered from there and order never came its a disgrace couldnt get a refund either because its through “uber” both a set of thieves

Went for very late lunch @ 16:00 and had to wait almost 10mins for the food, but it was worth the wait and all very fresh.

Fries were burnt didn't get the right order and didn't put pickles on my burger

Honestly had enough of this McDonald’s. Consistently missing food from your orders or not paying any attention to the special requests such as no pickles. This has happened on 3 different occasions now. My partner also went into store to try and resolve the issue and was left waiting for 15 minutes while staff just walked straight past. I also went to place an order today as I realised I had a bunch of points and free food that needed claiming from the ‘suprise fries’ game they’ve had on. Order was basically free I just had to pay delivery and they cancelled my order. Okay not a problem I’ll just order another time. How wrong because I’ve now had all my free food prizes and my point taken from my account. It’s just getting ridiculous tbh🤦🏻‍♀️

Never once have I been to this McDonalds and not had to wait ages … can someone please explain why !! The other McDonalds are not like this

Cold and dry food that had to be thrown away. When contacted they stated there’s nothing they can do. The picture shows the fillet fish burger that was inedible however we also purchased Big Macs and fries and drinks. Very dissatisfied

It's McDonald's, never great, never terrible, is that a bad thing? McDonald's don't think so.

Can't get an order right. Wrong flavour drinks, items missing and can't even get the refund amount right. Every time. So not going to use Archer Road anymore. Poor management.

Absolute joke! Came for my daughters birthday and waited patiently for half an hour (as it was very busy) before following up our order that hadn't come to our table as ordered. Chased up with a member of staff who never came back to us. Manager came and tried to write our order on a napkin as she couldn't find our order. Food eventually started to come but still had to keep asking what we ordered. Another Manager then came to say he couldn't do anything or offer any kind of refund or offer anything for then inconvenience. Then told us they had run our of milkshakes so my daughters friend couldn't have one. Won't be returning to macdonalds!

McDonald’s is awful (they didnt give me my large fries like I think the driver ate them)

Have eaten here a few times with friends. In fairness, the food always arrives in an acceptable time and is of usual quality.

Come here most Saturdays for breakfast. Food is always served at a dangerously cool temperature. No temp checks or general observations are being made. It's a ticking time bomb!

Great place, great staff members highly recommend. If you visit this branch be nice, this team works hard! If you’re in Killamarsh come to our sweet shop search Juicy Candy Co Ltd - S21 2JF

Yes, fast food. But their fries will never compete with 'real' chips. They will always be fake. Burgers are fine. Coffee was not bad.

A standard macdonalds all the usual you expect . Would recommend.

It's McDonald's. You know what to expect. Consistent quality, good for a snack when you're out and about. Service seems to be a bit slower these days. Often wait ten minutes for food after ordering.

Took 25 mins just to get a frappe

Good staff and good wholesome food.

Fast food it ain't. Filthy it certainly is. Disgraceful condition inside, will not ve going again anytime soon

Always get the orders wrong. Usually cold and burgers look like they've gone under a truck.

Waste of time ordering , always forgets to put something in the bag . Rang twice and no answer

Absolutely useless ordered on the app and the fries were cold and unsalted and they forgot my burger and refused to refund the delivery fee and they sent me to uber eats who said that the macdonalds could refund me my order and delivery fee when that was incorrect the manager was rude on the phone and didn't seem understanding of the failure to put a burger in a bag last time I order from this macdonalds Absolutely useless

Placed a large order and when the food arrived 4 items were missing

Waste of time ordering from this McDonald's they forget something every single time, chips out of happy meals etc don't follow special orders. It's really not hard to double check each order and make sure they're correct, do better.

Although very busy and we had to wait for a seat it was very well organised, we'll behaved customers and a pleasant atmosphere ( I sometimes find Mcs a it rowdy when children are off school) I was disappointed the staff could not help me with the macs app on my phone so missed out on the offers and had to pay full prices. Could do better on staff training... Staff otherwise very pleasant and quick service.

I payed for my food but the delivery driver delivered it to another house and has blocked my phone. I have tried contacting the restaurant but it says the line is busy.

Had breakfast this morning, everything was delicious, great and super fast. I just wanted to apologise to the really nice lady that bought my order out in the rain because I didn’t realise there was a drinks collection window and then a food one. Totally my bad ❤️

Missing part of my order for delivery. Due care not taken by staff to unsure my order is filled. So I not only lost part of my order but wasted my money too. Not good!

I attended this eatery after a bicycling session in the nearby green space. This had left me with quite the appetite as i had been hitting those pedals hard in an attempt to woo the local fauna. I arrived via car and decided the best course of action was going through the drive thru. This decision was made as i was slightly cold from forgeting my jumper and want to leave my motor vehicle. I got though the drive thru fairly quick with good customer service. Unfortunately, thats when things went drastically wrong. Upon driving off and rummaging through my bag of consumables i found that 1/4 of my meal had been forgotten. I also discovered that whoever had assembled my 2 double cheeseburgers had some serious trouble trying the put it togther straight. I was a little disappointed but it filled a hole. Disappointed but full

Time after time our drive through order is wrong... It seems the bigger the order the worse they are... You are doomed to disappointment once they say park around the corner and we will bring it out to you. I don't know if all branches are just as bad.. We were hoping after the recent revamp they would be better.. But sadly not.

They have changed it so you can't see what there doing in the back can still hear them talking in the back tho.

Terrible as usual, not been bk here in over a year on way home just wanted a burger and milk shake, got home in less than 4 miles on a freezing night and milk shake is like water and warm, I'm pretty sure they served it to me not frozen, that is a major health issue if u ask me, I didn't drink it, the burger was OK not the best tho not cooked that well, it's the last time I ever go to mcdonald's, it was only place open this time of night but every time I go like once a year it's worse than the last and £3.10 for none frozen milk shake and £5.99 for a single double cheese burger and 15 min wait, it's not fast or cheap

Was missing all dips and took 30 mins to get meal. Most staff we just hanging around except for the poor drive through lad who was doing all to there work.

Last 3 times I've been the order has been wrong. 1st there was 1 meal rather than the two we paid for. Few weeks later I was asked to wait a MINUTE for my cheese burger. It then took MCDONALDS 30 minutes to bring me my BURGER. Today I ordered chicken selects, no sauce was in the bag (ordered via uber ears). Can you actually train the children you have working there to read amd complete an order, correctly. It isn't hard is it. Absolute joke. Not enjoyed my last 3 visits at all. Problem is, they're all terrible. Maybe e.plpy adults who aren't brain dead tick tok addicted kids???

Think this is the only McDonald's in sheffield that I've had a takeaway from and they actually got the order right. Keep up the good work.

I went through the drive through and was served by a lovely gentleman called Tristen. His said some not very nice things of his manager however he was a right lad. Would recommend coming to see Tristen hes a gooden. Keep employing more staff like him please. One complaint. Did think the chicken nuggets were a tad dry. Overall 5/5 🍷👍

Old and huge company but they don't have options for vegetarians on the menu🤔 A whole staff of marketing guys excluded the vegetarian menu from breakfast🤣👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽

It was really bad in was later burger was burnt and chips were cold and the drink were flat and burger need more cheese on the burger

Once àgain a cold meal. It's a busy, well-used diner. Hopefully, our next visit we get hot chips 🍟

The most atmosphere that i could get is watching a 15 year old with 3 kids carry a big mac out whilst pushing a 3 seater pram. The food is alright, just depends if they get your order right. Anthony B a worker there adds more flavour to the food with his dandruff than the grease on the workbench. Thank you Anthony.

Long time since I have visited this Macdonald's a favourite of my granddaughter had many happy times in there and many happy meals!! I had philly cheese burger and chips and latte coffee I can recommend the cheese burger the chips were cold but the coffee was quite good plenty of parking and room in restaurant situated near sainsbury's archer Road I enjoyed my trip down memory lane and the food is fairly priced popped in again this morning had my favourite breakfast egg macmufin was OK bit cold but tasted OK called for lunch I had chicken wrap meal very nice chips were cold but excellent service they changed them straight away can't be fairer that that my companions had the small cheese burger very good value the staff are very nice as to be said

You know what you're getting but prices gone up recently

This week at Archer Road, Sheffield Mc D. Nearly every time we use this place, it goes wrong. I don't know who the manager is, but he probably needs an oversight from someone senior. The drive-through asks you to park in front and then leaves you there for twenty minutes even though they are not busy. Then, he tells a lame excuse about the ice cream. Also it was cold as well. Last week, it's excluding the bacon on the wrap, as my kids don't eat bacon. Obviously, they didn't leave it off. My wife, who is Muslim, was very upset. It's my local Mc D. However, it's run really badly. Which is very annoying. I collected my order through the drive through and part was missing. I called and spoke to a manager who agreed if I drove back they would give me the part of the order missing. My issue was it was a wrap that missing but they would not give me fresh fries. So because of their mistake it cost me another lot of fries. I know this is first world problems but all the same its not good.

Really poor service with nasty ( yet crying staff) and a manager who is down right rude / no wonder some of staff are useless

It's a McDonald's, what's to review, new set up with order postage points and collection area. Table service a option via the app. Clean toilets when we called