McDonald's in Sheffield

My chicken nuggets were hard and freezing but the chips were nice and warm and also the vinalla milkshake has been out weeks I tried a chicken nugget hard and cold I'm usually happy but today I'm upset

I'm not going to lie, it's one of the slowest mcdonalds I've been too. Always low on staff yes the restaurant is very busy always. Food is great though. Have ipads and colouring and outdoor seating.

Diabolical service for the last time for us. I ordered extra onion and pickles on all our four burgers plus extra tom sauce and big mac sauce as last time we couldn't see or taste it. This time everything arrived stone cold, there was no onions, gherkins or sauces on any of the four burgers let alone extra! They were all dry pieces of shoe leather just thrown in the bun with a random bit of lettuce probably hoping we wouldn't notice!! Fifteen quid and all in the bin as inedible. Whoever runs this franchise you need to get your act together!

The app crashed so was told to drive to the window. Shocking. Tried to start talking and had the window shut on us. 2 very imature and unhelpful staff laughing and giggling. A man was fetched and was as much use as a wet tea towel. He offered no help at all. Snarcy comments made from the 2 younger ones when i asked what the man wanted me to do. Somehow the order cost over £6 more than what the app said and my points where still taken from the app. Was made to feel stupid and ignored. I tried to ask why it had cost more but gave up and ended up paying as couldn't deal with the rudness and there were other people behind us after a 10min interaction

went to the drive through window, was having trouble with the in app process and was expecting help. instead got a grown man and 2 teenage girls laughing and joking with each other, at one time they closed the window to have a giggle between them. there was no customer service in sight and we ended up paying more than we would have on the app.. overall terrible service.

Worst McDonald's in Sheffield by far. Ordered delivery, mcflurry was half full but paid for a normal not mini so screwed me over there, chips were rationed only had maybe half a box if I'm lucky, and the Philly cheese stack was cold, food doesn't go that cold within 15 minutes, especially as it was in a car. What is wrong with McDonald's these days?!

They gave me food poisoning!! Either from sending out cold food or their staff not washing their hands correctly!

Worse McDonald’s ever! All orders are incorrect whether you order on store, drive thru or Uber eats. Horrendous

This used to be a quick and efficient restaurant. Now it's so slow getting your order it's a joke. Don't expect fast food. It took 15 minutes to get a Big Mac in an empty restaurant. Order online and get home delivery as you will be prioritsed over customers there in the flesh.

The staff at this McDonald’s were so friendly and kind. I’m surprised to see so many negative reviews! We went on a busy Friday evening and our food came quick and the fries were hot. The person who served our food was very friendly and it was nice to be greeted by the person clearing tables too. It really was the most welcoming McDonald’s I’ve ever been to!

We visited because my son wanted a sonic toy. The happy meal came out with a DC toy that was out of promotional date. Asked to change to a sonic one and they lied saying they didn’t have any even though there were sonic toys being given out both before and after our request. Not up to the expected McDonald’s standards.

The Diet Coke was flatter than an A4 piece of paper, RIDICULOUS!

Used the app, ordered in the car park, more or less ready when gone in to collect. Just as quick as the drive thru, Great app. 😊

I'd give zero if I could shocking service always missing stuff off order or giving wrong order ordered 2 happy meals only got one nothing they can do about it even though there mistake so had to get in touch with just eat and they just refund me the money that's no good if I ordered 2 things I expect to things gotta be worst mcdonalds in Sheffield! How are is it to get a simple order right!!! Sort your staff out!!!

Frequently messes up orders and doesn’t give you all of the items so you end up paying for food you never get. At least if drive thru you can ask for the items and the staff will give them to you, but the McDonald’s app policy prevents refunds for items that are left off orders. Do not use the app, McDonald’s will rob you!!

Worst McDonalds I've ever seen in my life, always getting orders wrong, the food is absolute slop and the staff are disgusting all the way to the top. Don't waste your time at this infested dump

Placed an order to table. After 20 minutes still hadn’t arrived so we went to the counter and asked for a receipt, as printer wasn’t working on the machine and told it’ll be a few minutes. Food Came to the table cold but we were hungry and with the kids so made no fuss. We placed a second order, as still hungry, two more custom burgers. Took 19 minutes. I asked if these were hot as our meal had been delivered cold and the manager said ‘well we’ve got no staff’. No apology. Second order was pretty cold too. How is his staffing issue my problem? Won’t be going back to that branch, it was very poor.

I waited for approximately 30 mins for my meal to arrive and then when I got home there was a burger missing. The chicken nuggets were tasteless so needless to say my first visit in a few years will be the last.

Ordered through uber eats and the 2nd week in a row they forget a part of my order Edit: They forgot a part of my order again after not ordering from them for a while. How hard is it read what the order is and make sure all of it is in the bag.

Any time we order from this Mac Donald’s they always mess up the order and put either the wrong things or miss items completely. I can never get a refund and end up paying for something that never came. How hard is it to read an order.

Brilliant and clean busy all the time but the stuff keep on top off it and always willing to help u out one off the best McDonald's I've been to

Now, McDonald's Archer Road always forget my food when we order a delivery for the family. Thought I'd be a bit crafty this time and not order for myself, just my wife and the kids. I could have toast as usual. Plan backfired spectacularly. They forgot one of the kids orders instead. Thinking out loud - maybe if I ordered for 6 instead of 5 then we'd all get something? 🤔

Did the drive through Food nearly cold no napkins and no straws with drinks .

Visitado pasando por la unidad a través. Se le pidió que aparcara y tuvo que esperar para siempre! Tuvimos que entrar a esperar al final porque tomó mucho tiempo. No vale la pena, recomendaría visitar un café local en su lugar.

You know what is mighty useful? Turning off the Drive thru option on the app when you close the drive thru because of "till issues" and then when we're told to come into the shop to order, the inside screens aren't working and no one is on the till. You don't and looking back on a complaint to McD over twitter, I complained about the exact same thing at the exact same restaurant a year ago. Nothings changed. Not even the fact its more of a surpise when our order is right and doesn't involve us having to go back inside to ask for what we ordered that's conveniently printed on a receipt we are given along with the food.

Usual case of having to park up and wait 10 minutes for a straight forward order. And yes, they go the order wrong again. Useless.

Not happy at all service is only good when Vicky & Rachel are here Marcus makes me feel really uncomfortable and I could not stand his manor.

Fuc**** shocking they told us they had no 20 nuggets and continued to say they had 9 nuggets. We ordered 3 things and took 10+ minutes for this to come( it was compleatly dead minutes the 3 people in the line as it took so long) I understand it takes time to cook but this is fast food my friend it’s in the title! Oh and cherry on the cake they forgot our sauce.

It's Maccy's, what more to say? Ordered on app and service was very fast 👍🏻

poorly prepared and quality was sub par.

El peor McDonalds en el que hemos estado. Es nuestro local, así que es una pena. Personal horrible, muy grosero y no se le permite tomar decisiones sensatas. La comida siempre fría y a menudo mal, tarda más de 25 minutos mínimo en obtener su pedido, por lo general mucho más tiempo. No regresará a menos que algo cambie drásticamente. Qué pena. La administración necesita contratar más y mejor personal y tener un sistema adecuado que funcione.

Terrible. Just a skip fire of a place. Avoid

Michael was amazing - really made us feel looked after and cared about what he did. Great employee to have.

We visited McDonald's at Abbeydale road in Sheffield for a take out. The place was quiet, the display for the kids toy was outdated, my 3 years old saw the options and I told him he would get one with his meal but it would be a surprise of what he would actually get. I member of staff say him looking at the display and heard me talk to him and choose not to let us know rhat they display hadn't been changed. It was a surprise, it was none of the options in the display it was some pokemon cards. We got the wrong milkshakes too. We have used this branch before and had issues in the plastic with wrong orders but when they are busy it's easy to overlook a mistake, today they were very quiet. I am overall disappointed in the experience.

Pedí 2 desayunos y pedí 2 salchichas McMuffins, repetí la orden dos veces en el viaje. Fui a pagar a la ventanilla y noté que tenían 1 tocino en 1 salchicha en la pantalla de visualización que les pedí que corrigieran al pedido correcto. Llegué a casa y recibí 1 tocino y 1 salchicha. ¿Qué tan difícil es hacer bien un pedido? Ambos desayunos fueron horribles... ......saludos 👍

Horrendous McDonald’s. Staff are hugely incompetent. Consistently get orders wrong, no sauces, missing items, customised items not done properly. Had to start ordering from Penistone road despite this one being my local one. Avoid if you can. Staff either need sacking or training better, or McDonald’s need to stop hiring people who can’t read orders correctly.

£14 hash brown for child 3 pancakes with maple syrup and two drinks. That is not value for money.....

This was ordered and said it was delivered by just eat never got it I better get my money back cuz there is a track on it not the first time ring McDonald’s wooo nothing to do with them

This is a addition to a previous review, waiting over a hour for our food to be delivered spoke to someone who says sorry you will get your food when you get it stop being inpatient you will get it when you get it, this is not customer service the staff at this place are horrible. Totally useless, nearly all our food missing and all they can can is it’s the delivery drivers fault, I’m sorry who packs the bag the useless staff that work there sort yourselves out!!!!!!!!!! Totally and utterly useless if I could give 0 stars I would over a hour to wait for food yet again and it’s all completely wrong I can’t go to the restaurant as I have a newborn who is sleeping they are terrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Absolutely shocking. Slow service, cold food, it's bad - even by McDonald's spectacularly low standards. So, last time I went there to the drive through it took ages for them to take my order and I was sat by the intercom thing for about 5 minutes. I ordered my food and paid and they did that really annoying thing where they ask you to park up and bring your food out. "At least it will be cooked fresh" I thought. No such luck. Stone cold and tasted like it had been made last week. Horrendous. See photo of my half a cup of warm milkshake. Terrible. Update March 2021 So recently they have been particularly bad. I've had forgotten drinks. I've had a happy meal where they forgot to put the burger in the box and recently I bought a Grand Big Mac and they forgot to put one of the burgers in the bun. Like I have to now check that not only have they included all the parts of my order but that all the respective ingredients are there as well. If my kids didn't love it I'd never go there again.

Ok so we're still in a kind of lockdown so drivethrough only but this store really are doing a fantastic job the wait wasn't long and the food was hot staff seemed happy and upbeat compared to other stories I've seen about other restaurants this one deserves 10 stars well done team archer road 💪 *Edit* I returned today and unfortunately didn't have the same experience the food was cold and the service wasn't great.

Went through drive through ordered food , went to pay for the food , then gave me my drinks and told me to wait at front of store , wasn't happy cos had a twenty min wait , they brought my food out and the order was wrong plus my drinks was cold by the time . What a bloody joke of a place and the staff are very slow.

The mc Rib was shocking too much sauce and 2 small gherkins. They didn't have any mc flurries or milkshakes.either.

Absolutely awful I ordered a happy meal for my granddaughter I ordered a cheeseburger happy meal with cucumber instead of fries and a bottle of water well well whoever bagged it up must not have their mind on the job ended up with fries instead of cucumber slices I'm never going here again

it's not normal, someone with unwashed long hair and full of pimples on his hands, he was cooking and putting his hand in his pants.. it's absolutely disgusting.. I will file a complaint with the food protection

Ordered through Uber eats and had my first driver never show, expected that when the food arrived it would make up for lateness. Unfortunately both drinks were an inch under filled and both large fries half empty, because apparently if a customer is paying for a large it’s fine to rip them off. And charmingly the three dips promised with the order were all missing. Won’t bother with this place again.

Food was only loot warm no milk shakes overall poor visit

Cold food as always with mc Donald’s delivered. ordered banana milkshake got cup of I don’t know. See picture, what even is that.

Not been here in a long while. Decided to eat in & opted for table service. Tho busy the food arrived pretty quickly. I was slightly disappointed in mine. The chicken Big Mac was ok, fries were supposed to be large but was just only half full & the large Coke Zero again was only half way up the cup, no ice in it. I’m guessing the drinks are prepared in advance & not fresh on order as could tell this hadn’t been freshly poured

Oh my god the speed! shocking... Supposedly a fast food chain... My grandmother makes a 3 course meal quicker.... The guy at the till had great humour though so 3 stars in total.

I honestly don't know who run that place. They are totally careless. Every time I order something I get the order wrong or with missing items. Once I heard one girl from the staff saying 'I'm tired, I don't care' to a delivery driver that asked her to make sure that the bag handed was his order. I honestly don't know who is the manager there and I understand that is a fast food but if a customer is giving you his money than you should respect that, even if it's 10 stupid pound for a sandwich. Really low level

Rubbish cold food. They shouldn't be allowed to serve food. Won't be going again

Incompetent staff, never get what you order…… utter joke

Orders an apple pie. They gave it to the car in front. They did give us a fresh one.

This place has gone down hill since the refurbishment of the premises, really slow on the drive thru. They need to sort this out it used to be the best in the area!

El peor lugar para pedir nunca recibe órdenes bien solo una gran broma necesita cerrarse robando a la gente necesita resolver o deshacerse del plp que no hace el trabajo bien

Pedido comida de Uber come app, la entrega fue genial, pero el personal muy descuidado, cada vez falta 4 tarta de manzana. ¿Es broma o algo más? Le prometo a mi mamá pastel de manzana pero siempre la decepciono, porque el pedido no está completo.

Very busy, slow service, coupon wouldn't work. Food wasn't great either.

They can’t get anything right. I ordered a happy for my daughter and asked for a plain mayo chicken with cucumbers. They give me a normal mayo chicken with mayo and lettuce when I asked for plain and instead of the cucumbers they gave chips. But on top of that asked for large fries and they give me a half full cup of fries.

McDonald’s offers fast, affordable food with a familiar menu of burgers, fries, and more. It's convenient, but quality can vary by location.

This place has gone right down hill. The slowest service you can get, staff look depressed and no one at the till. Ever! The whole point of sales have changed and while using a touch display then waiting for your order, there is nowhere to stand and get in people's way. It's not created room, it's created congestion! Last time il be coming here especially after seeing all the cars lined up outside with the drive thru. Looks hectic!

Got a Big Mac for the first time in ages recently and was shocked at the shrinkage. No shrinkage in price though! The patties were so thin they were almost transparent. Wasn't sure I'd even eaten a burger after, or just a load of bread. Terrible.

Difficult to make payment via App, had to que at desk, no staff were avaiilable do

Is it really “fast food” when they tell everyone in the drive thru to park and then take 25 minutes to actually bring you your food? Every. Time.

Update - 2024 We've ordered a few times recently from this store, and I've got to be honest - it's gone downhill. On multiple orders, there has been something missing or a burger prepared incorrectly. Try to report the issue to Macdonalds, and they'll give you some jargon about how they can't do anything. No wonder Maccy Ds are as rich as they. I'd use Five Guys instead. A lot nicer, and they get your order correct. Original review - 2018. We all know what to expect from Macdonald's. Not classy by any stretch but does the job when you can't be bothered to cook or are hungover. This one ain't too bad. My orders always seem to be correct and the staff have always been pleasant enough with me (Maybe cos I'm such a nice guy). The usual amount of "chavvy" teenagers that normally hang around Macdonald's restaurants is not too bad at this one, there is some but the clientele seen to be mostly shoppers that can't be bothered or gym goers that are having a naughty little treat.

Don't eat here hair in food teen working on line line not wearing ppe or hair nets cold food and the mangers don't care about food quality and uber eat drivers are rude

Staff are so rude. I told them the drink was flat so they took it and brought it back saying I'd drank two sips already so couldn't replace it and refused to give me my drink or money back. Beyond rude.

Delivery orders a wrong LITERALLY every time we order.

Twice ordered a burger with extra onions & recieved no onions. Where’s the quality control!?

The staff who are working there are so rude.. they spend more time in drive thru then people who order they food inside

Worst McDonald’s I’ve been to. They forgot my drink and mouldy egg from McMuffin. AVOID!!!🤢🤮

Not a bad place to call in for a quick bite. Restaurant was clean and tidy and the service was quick.

Constantly forget parts of your order or give you random menu items instead of what you actually order. Always check your bag before leaving to make sure you’ve got everything you asked for!

I have not waten in McDonald's since about 1985, and would eat grass before eating KFC, Burger King or McDonald's.

Took far to long seems unorganised!!

A great atmosphere with friendly staff. Neat environment too.

Maintains the same good quality and service as any other mcdonalds open 24 hours to, standards have dropped a bit keep getting badly made burgersm

No idea what the food quality is because I've been waiting an hour for a delivery and had three uber drivers cancel on me as the restaurant haven't even made it yet. Also hung up the phone when I tried to call. Beyond a joke.

Expensive gunk. And it certainly ain't "fast" food. It's about time McDonald's and co got in bother for advertising food that certainly isn't the same as it arrives.

I waited for 2 hours for food here. Do not come here

Worst McDonalds I’ve had, a delivery that was missing more than half of the items and said that there’s nothing they could do?! What about sending what you should’ve done in the first place. Just referred me to website, this unfortunately doesn’t feed a 3 & 5 year old. Shocking, didn’t deserve 1 star!!!!!

Bad only bought a small order looked like it had been assembled by monkeys..no sorry monkeys could do a better job.

Usual efficient fast service at the drive thru.

Exceedingly delicious burgers🍔🍟🍦😋

Our orders are almost always wrong or stone cold or have something missing, whether that be ordering via drive thru or delivery. I get that mistakes happen, but it’s unbelievable how often we have to report an issue or go back to the restaurant to say that an order is incorrect. Examples include; a completely wrong order (ordered a Big Mac, got a spicy veggie wrap), missing sauces after asking twice in the drive thru, getting a double Big Mac instead of a double cheeseburger?! Management needs to acknowledge the issues and see if it’s because of understaffing, etc as I’ve never experienced the volumes of issues in any other establishment than I have here. Unfortunately it’s my local maccies and I have no self control

Really enjoyed our time with the kids. It has a different vibe than other McDs.

This place is absolutely infested with killer crows flying around , I don't know why there is so many waiting to take your eyeballs out ...we call it crow central

Drive through for breakfast. Told to park up. Took 20 minutes for food to brought out. Not great.

45 minute wait, mainly due to vast numbers of delivery drivers collecting orders.

Ordered from there and order never came its a disgrace couldnt get a refund either because its through “uber” both a set of thieves

Went for very late lunch @ 16:00 and had to wait almost 10mins for the food, but it was worth the wait and all very fresh.

Fries were burnt didn't get the right order and didn't put pickles on my burger

Honestly had enough of this McDonald’s. Consistently missing food from your orders or not paying any attention to the special requests such as no pickles. This has happened on 3 different occasions now. My partner also went into store to try and resolve the issue and was left waiting for 15 minutes while staff just walked straight past. I also went to place an order today as I realised I had a bunch of points and free food that needed claiming from the ‘suprise fries’ game they’ve had on. Order was basically free I just had to pay delivery and they cancelled my order. Okay not a problem I’ll just order another time. How wrong because I’ve now had all my free food prizes and my point taken from my account. It’s just getting ridiculous tbh🤦🏻‍♀️

Never once have I been to this McDonalds and not had to wait ages … can someone please explain why !! The other McDonalds are not like this

Cold and dry food that had to be thrown away. When contacted they stated there’s nothing they can do. The picture shows the fillet fish burger that was inedible however we also purchased Big Macs and fries and drinks. Very dissatisfied

It's McDonald's, never great, never terrible, is that a bad thing? McDonald's don't think so.

Can't get an order right. Wrong flavour drinks, items missing and can't even get the refund amount right. Every time. So not going to use Archer Road anymore. Poor management.

Absolute joke! Came for my daughters birthday and waited patiently for half an hour (as it was very busy) before following up our order that hadn't come to our table as ordered. Chased up with a member of staff who never came back to us. Manager came and tried to write our order on a napkin as she couldn't find our order. Food eventually started to come but still had to keep asking what we ordered. Another Manager then came to say he couldn't do anything or offer any kind of refund or offer anything for then inconvenience. Then told us they had run our of milkshakes so my daughters friend couldn't have one. Won't be returning to macdonalds!

McDonald’s is awful (they didnt give me my large fries like I think the driver ate them)

Have eaten here a few times with friends. In fairness, the food always arrives in an acceptable time and is of usual quality.