McDonald's in Caerphilly

Nice place, chips are always not quite hot enough but everything else is always good. Staff are always friendly and helpful!

Ice cream was melting as soon as received. Queued for 20 mins to order point then 15 minutes to collection window then told to park up for 10 minutes!! I'm a Friday regular but this was longest yet. Apart from ice cream melting before I parked up, rest of food was nice and hot. Seems to prioritise delivery orders

Never again, always have cold food, chips were cold, burger was cold Blackwood store needs a shake up. Newbridge always serves food and drinks hot. What a difference in two stores

Terrible called in this morning just for a muffin that was like a brick the whole think was dry never again and the staff didn't seem to happy to be there either

Ate in. Piping hot food but refurb is horrible. Dark, dingy and claustrophobic. Not much space. we went to the counter to collect order where it was bagged up. the staff ripped the bag open and put food on tray. they binned the bag! What's the point??? What a waste of paper!

Food was lukewarm and not much taste to it. I don't usually have any issues but today was disappointing

The taste of the burgers is a delicasy to my lips, the taste of the bun and burger with the cheese alltogether is like heaven in a box. Nobody can ruin maccies for me and i love it if mcdonalds was a person id marry them. The fries are giid. The drinks are mud but the burgers are so good

2 cokes tipped in bag. Coffe cold due to being packed with cold drinks that were tipped. 2 burgers crushed and inedible !

Great breakfast muffin and roll and delivered hot (always an added bonus).

there is not point telling you cause nothing changes

Late, cold food and missing items (half of order).

Didn't receive, want full refund

fires half emplt on a large meal

We had to wait over an hour I phoned them and they said it was on this way, but it wasn’t so I’ll have to wait another half hour

over 3hrs late then it said delivered and it wasn't!

Delivery time kept changing- called McDonalds to be told it was nothing to do with them! When the food eventually arrived (it was late) the food was freezing- the burger ordered had a time on it as it was made to order and it was over on made before I had it. No straws, no sauces and overall dreadful.

i didn’t receive my hash browns when i ordered 2

Chips weren’t very warm. But rest was great.

syrup missing from the pancakes again for the 3rd time

food not delivered. ordered at 19:00 delivery time changed 4 times, then at 21:13 notification food was delivered at 22:25.

I was trying to call the driver an he was rude an drove off

not impressed food was cold and milkshakes was like milk

I have not received my order, driver got the wrong street and left , he was told where I live but still no food , I want my money back .

Missing straws for drinks and sauces

Terrible some of the food was missing.

It took 2 hours for us to get our food and by the time it arrived everything was cold

wow worst experience ever kept bumping time up and up waited over an hour Just to deliver me someone eles order non even a fraction of the value i ordered, questioned delivery driver to which he laughed and said phone mcdonalds which I did no answer as usual. would have given 0 stars if possible.

What's to say, it's McDonald's! Nine year old granddaughter wanted a chicken mayo thing after picking her up from school, so there we sat in a 20 minute queue for what I can best describe as warm bland cardboard, I can only assume that the recipe has been developed as to not put anyone off the taste. Staff were really pleasant and efficient.

I didn’t order a cold coffee but thanks anyway…could not drink it so tipped down the sink

Lots of food missing in the order and just generally not good quality food. Half filled cup of chips and no sauces, as always. Did manage to get a refund for missing items but would have much rather be sent the missing items.

Imy boyfriend ordered food before 8pm last evening it cost 15.26 Inc delivery . it was not delivered ! how did this happen? and how can you conspenate? I'm being mannerfull , but not acceptable without informing him . respond

The fries and the hamburgers were cold, and disgusting to eat

my order was wrong there was a mcchickin meal missing

I want a refund now, I didn't receive condiments I paid for even after sending you a note not to forget them. This is disgraceful

Drinks was tipped over everywhere and ruined my sons ice cream and food was freezing cold and soggy and the delivery driver didn’t even asked the code and he just rushed off with the food freezing and soggy and drink spilled everywhere.

food was cold and tasted horrendous.

missing a sausage mc muffin and the syrup from my pancakes

Didn’t even arrive want a refund

I asked for the sauce to be remembered and it wasn’t including in the bag. Ruined the takeaway - cheers 👍🏼

Was good food just forgot the straw is all

chips were like old shoe laces.. no dips no straws with out milkshakes. cheers

Deleivered wrong order. Food was wrong

Food arrived stone cold , the coke was only half full by the time the banana milk shake arrived it was like water and missing all the dips that I’d paid for

Sauces are never put in the bag. Even when I pay for them👌🏻

Every time no sauces although they’ve been paid for, come on McDonald’s get your act together

The Uber Eats delivery service is diabolical! Drivers can cancel your order if they decide you’re not tipping them enough, or can’t be bothered to drive to your location. You don’t get notified that the order’s been cancelled, unless you ring Uber Eats customer service when your delivery is over 1/2 hr late. Definitely will never order delivery again.

Had to wait an hour and a half for the food. The large fries were half empty and cold

Food cold and disgusting following a 3 hour wait

The guy gave me literally just someone else’s drinks. My whole meal was given to someone else (or eaten by him) now i’m here £13 down, no food and a driver that got away scot free. Tidy.

Delivery time kept chabging ordered food at 8.30am didnt get it until 10am and food was cold

I will never never never ever order from just eat ever again or will my family or friends what a joke 63 pound and my order wasn't delivered I want a refund and I want compensation ASAP this is disappointing and very bard service I ordered cos it was my daughters birthday treat and she was let down

pop tipped all over my ice cream and I asked for BBQ sauce didn't receive it

Delivery time kept changing and food was very cold

Food was cold and chips were slightly hard

Delivered 15 mins earlier than expected :) Delivery driver was lovely!!

All drinks were tipped over and food was cold could not eat the fries at all

waited 20mins for a table to be clean so that we could sit and enjoy our food, i had gotten up and cleaned the table myself as a worker watched us wait, as we had sat down after lobby staff walked over and asked if we would've liked her to clean the table before we sat, disgraceful service

I ordered my big Mac with extra sauce and extra pickles.....I got my big Mac plain. no sauce or pickles at all, let alone the extra I ordered!

ordered a latte And got a coffee I could not drink

My order never arrived despite saying it’s been delivered very unhappy

no hash brown with order and order took over an hour to come

Missing the condiments I paid for and fries were cold.

didn't receive the correct order

missing a wrap, missing mcrispy burger, missing plain cheese burger

Very poor again, marked as delivered while still looking for address, cant complain as the ti.e kept changing, read the instructions and update your sat navs. Where are the sauces, none sipplied.

Food was cold and there was items missing I paid for 3 extra hash browns and they didn’t come drinks where lovely but foot was cold

When you order a cheese flat bread no bacon for a vegetarian it does help if you follow simple instructions and actually leave out the bacon 🙄

The burger had pickles in which I’m allergic too and the drink and spilt out in the bag when the order arrived, delivery was quick, chips were cold but only things edible

Placed the order at 7:50pm, now 9:21pm and still waiting!! Ridiculous

Cold food missing food first and last time they was just under 2hours avoid!!!!

I will not be using just eat app again as it’s absolutely rubbish, firstly I had items missing from my orders twice I didn’t receive my orders and then I received somebody’s else’s order and had to go to McDonalds to get my order !!!

No sauce at all and food is dry and not cooked very well

I've put my brother address by mistake and supposed to have put 9 Heathfield walk Cf81 9br so haven't received our food

Food was good and was what I asked for no issues

One bag came ripped open and the other was soaking wet where coke had been tipped inside the ice creams. Also the food was cold from the bag being open

I never received my order which happen regularly. I get anxious ordering from these as there is ALWAYS an issue. And I don’t always receive a refund either.

no fries delivered, but paid for and late delivery.

every single item was wrong in my order again. they need to do quality control on every single order they send out. cosevery time I've ordered food from there its wrong

Wrong order delivered terrible

useless cold again the service is terrible and nothing changes and some of my order was missing

I have to order another burger whixh means another delivery cost please can u reinburse my delivery cost too please

Terrible service. No sauces with share box of nuggets. No straws with drinks provided. Abysmal.

Ordered dips with order but none turned up.

food was lovely and hot , so it tasted much better then it was before when had food from here

not happy with my bun half it wasn't there ?

Chips were cold and had no seasoning at all. No dips, glad I always keep some at home! Bought the new burgers and to be honest, not worth it at all!

Ordered £80’s worth. For 2 drinks, 1 McFlurry and a burger meal missing. Chips were cold. Only offered refund for those items not a replacement. Very poor. McDonald’s need a better check list before they put items out for delivery!

my order was never delivered. I believe the driver stole my order. contacted the restaurant with no luck and just eat doesn't have a help line. absolutely appalling!!!!!

Wrong order store is no help or speaking to anyone online

1 1/2 hours to deliver, arrived cold so tasted disgusting. Sauces missing so got a 34p refund. Put in a complaint that the items were cold too, still pending the outcome.

Have not even received the order

Waited for over 2 hours ordering from here for delivery, after 2 hours I get told it’s been delivered and still haven’t received anything. Would not recommend ordering from here if you want something this side of Christmas. Not “fast” food

Kept changing delivery time,took 2 hours to arrive.Food came cold

curry sauce missing and chips cold

poor quality most of our order was missing

never had my food! and no have yo wait days for someone to see a email to get back to me bout a refund.

Always missing food or preparing the food incorrectly

No straws were put in for drinks and my burger was a bit burnt

I placed my order 2 hours ago it hasn't arrived

No dips you absolute wet wipes, no wonder your rating is so low when you hire dime bars.