McDonald's in County Durham

Ran by teenagers, orders are always wrong foods always cold and customer service is disgusting. Use a different McDonald's.

Best maccies, service is great esp the young local kids with manners and a smile lovely to see, makes all the difference.

They forgot my chips bloody gutted.. now I have to wait days for a refund mcplant was cold i have no idea how you can forget chips

Don't seem to have iced lattes on at all. All other McDonald's I've been in recently have.

I went their with my dad, I got the cheeseburger with fries and a drink he got the new 5 pound meal deal, expecting coke,fries and a double cheeseburger as the picture showed and said, we drove back to home to find they had given my dad a single cheeseburger and chicken nuggets. We did not click chicken nuggets and have no clue where they came from, the atmosphere was very uncomfortable as it felt like people were staring and the place to get the ketchup is practically on a table where they looked if you used, they also forgot our straws, my dad looked it up and it says the meal deal we got was right, it is very confusing as it litreally showed two burgers and nothing about chicken nuggets. Will not go again. The meal deal is not worth your money!!

Just been order messed up came cold the lass would let finish before interrupted me on more than one account

Mcdonald, you go there you know what your getting.

Always too busy with orders from uber eats etc. every time I come in it’s around a 10 minute wait for a happy meal. Not fast food anymore and despite the wait, fries are generally lukewarm. Have sent back more than once. Not great.

Typically super quick to get through the drive through. If you hit a busy period however, the road layout can be problematic. Especially with it being directly onto the A167 exit of the Thinford roundabout. Service and food standards are good however.

Really bad service, the food takes at least 20 minutes every time.

I had to have the breakfast menu because I was before 11:00, the value for money was shocking. I got thrusted the food out of the window into my face without a thank you and the coffee was barely lukewarm

Why do the staff smoke their heads off outside the front door it's disgusting I never go in just drive through?? Manager get them to walk off site for their own bad habits they use their hands to prepare food too do I need to put a picture on?

Worst mcdonald's around here, waited 15 mins for one burger and that too cold and the staff behaviour was very rude, everyone was telling that they all are the managers so, I don't know how it works, never going back

Got me a tasty burger from here. What’s not to like. It’s Maccas. Delicious every time. I had the Philly cheese stack. And a mars McFlurry for dessert. Delicious! Took a bit of time for the order but it’s to be expected when take out orders seem to be prioritised.

Thinford McDonald's I rate higher than most others within my bus &train reach. Especially after I had been kicked out of their North Moor eatery (take 20 bus to Sunderland).

Called for a 'dine in' meal. The food came quickly and I was impressed with the seating and general atmosphere 👌

App didn't work as usual so missed out on using rewards or getting points for my order, milkshakes off again!!

Great customer service from young girl, polite. I had a double sausage and egg mc muffin meal,hash brown and a Cappuccino which all were served hot. Meal cost £5.19 Quite a bit parking space. Has a drive-through and I got a takeaway.

The worst McDonald's around, NEVER gets your order right! Was forced to go to this one instead of the Bowburn one tonight reluctantly and instantly reminded why I never go here. Large fries was 1/3 full, stone cold, and they missed out the 4 dips I ordered. Terrible service

Long wait at counter and even through the drive through very slow service

Food was good, ordered for a dietary restriction and came as expected, but upside down so stuck to the box, which turned into having paper stuck to it, either adding for it to be wrapped first, or with the bun and remove the bun yourself would be a better option. Person before had a drink missing, Staff were a bit all over the place, but looked very busy, so probably trying their hardest to keep up to the demand.

Had an issue with my order and came across a horrible manager (the tall guy). The staff were very polite but the manager really let the place down. Wouldn't cater to people with allergies when asking for a simple substitution. Won’t be returning…

Food is always your normal macdonalds taste but unfortunately they get our order wrong very frequent this time double cheese burger was missing which now cost 2.29p we didn't realise till we were home so missed out

Slow service. They are more interested in serving the delivery guys first.

Absolutely rat infested joke of a place. Horrid food and service. Think they should knock the Uber drivers on the head. I've been scammed twice..this is the third. If it even turns up the food is freezing and half of it is missing. But I should get a refund in about a month. Uber drivers are well fed.

Would like to say I had a good experience but I never, I waited half an hour for my order and then when I got my food it was cold, along with that I never recieved my Big Mac burger or my cheese sharebox just a waste of time and money

Food is always hot and fresh here. Can be a bit busy during rush hour

Food was good but waiting time a little slow due to Uber eats waiting for pickups.

Fast service . Ordered on the app all items ready when arrived.

this restaurant was disgusting, food and rubbish all over the floor. Bins completely overflowing meaning tables were full of rubbish. No one cleaning the floor. Food was terrible, they can even put a burger together properly. Toilets were utterly rank. And now as always delivery drivers given priority and given the hot food.

Not enjoying the reviews on this place 😕

Sometimes very slow in drive thru

Remember the good old days when McDonald's was known for fast inexpensive food well them days are long go. The only thing fast at McDonald's is how quickly the food goes cold. 15 minutes to get a big mac meal nothing special about the order but fries were cold and horrible the big mac was maybe room temperature might of understood if it was busy but it was 1030 on a Friday night the place was quite

Food was very cold and tasted old

It's actually good mcdonalds! But they got my milkshake wrong, it's fine really though

Totally slow takes hours to get your food and the order is always wrong.

Friendly staff, but car park crazy when it's busy and can be a nightmare trying to come out and turn right on the main road.

I can't remember the last time I've went to a Macdonald's and had good service. Round where we live, they get your order wrong every time, customer service is generally poor and quite often you leave having paid for items that are missing on your drive through order. On a number of occasions I've even been left in the carpark after they sent me there and forgot about my order. I usually avoid Macdonald's at all costs but today I promised my little boy a 'treat'. We took him to this branch as it was on the way to our destination. The food was as you'd expect it. No issues. The staff were efficient, very friendly and very helpful. They were really pleasant to speak to. Some of the best customer service we've experienced in a while. We didn't expect it from a Macdonald's after the other branches we'd been to, but we will definitely revisit this branch if ever we choose to get one some time. I would definitely recommend this branch if you ever had the urge to get a Macdonald's!

I’ll haunt thinford maccies when I die thank you for ur service xox

Nice food, fast service and ect. Please do a more immersive drive thru for a reccomendation

After ordering via the McDonald’s app and waiting almost an hour for the food to be delivered, imagine my disappointment when not only did food arrive stone cold, but also missing an item. Upon contacting the store I was met by the rudest woman possible who told me she was a ‘manager’. If that is the case then I’m afraid their management need a shake up. She was rude, dismissive and did not resolve my issue nor offer a satisfactory solution. In store experiences are no matter. This restaurant used to be good but since starting to do deliveries it has turned into an absolutely shambles. The restaurant is normally full of drivers awaiting deliveries who don’t stay out of the way of the tills or the collection spot meaning you have to fight your way through just to get your order. Absolutely terrible branch and the franchisee should be ashamed of this location.

Shame about the exploding bananas in my sausage and egg muffin.

Slow service, not the speed I was brought up to expect from McDonald's

Quick service and friendly staff

Not very good tonight, we ordered food via the app, went to the drive in part said we ordered via the app and got told to park in a numbered bay we waited for 30 minutes no food and had to go in staff said that they were waiting for the drinks !!!. Not busy in the drive through and delivery drivers were in and out. After complaining got given 2x monopoly stickers for inconvenience WOW. Cheers

Absolutely disgusting went here 8pm ish on Monday to find they had given me my food cold Phili cheese cold with cold grease in it I was almost sick! Fries was warm and hot chocolate was hot water! Not returning

Great ground on our skirts of city. Classic bowl shape with open roof. Due to league position most of upper section was closed

Excellent restaurant with great friendly service.

Drive thru can be slow only have milkshake 25% of times

Can't move for all the food deliveries, over crowded and very messy

Chicken wrap was delicious, used drive through which was fast and efficient

Within the past two weeks I've been here and can I just say I highly recommend coming here if you need a bite to eat ,friendly staff who work ever so hard to deliver your meal to your table etc with friendly polite customer service you always see people work hard and get their job done even when it's busy they try their best for their customers . Thank you for making my stay for my food a place to go for something to eat .

Great maccies! Food was lovely and hot although the queue was high for the drive through, it moved along really quickly. Staff were very polite

I ordered 2 double cheeseburgers the order came and we opened the burgers but there was no actual burgers in the just the cheese we had ordered a few things but decided to burgers first but when we took out the boxes of chicken nuggets there was 3 boxes of chicken nuggets which I didn’t order and when opening 2 of the boxes saying chicken nuggets the burgers were in them I’ve to ring to complain and there was no answer

Popped on to buy a wrap of the day and cooling milkshake. Just the thing to eat after a long stressful drive. Only to be met with .we don't do milkshakes

You get what it says quick nice food

Friendly staff always talk to us really helpful with my group favourite one we love going they know we from innovative staff always happy with them keep clean n tidy we have a laugh with then manger he came up talk to us make sure everything was fine

Twice ordered on just Eat and no bloody dips sent

Busy undergoing renovations. Chaos.

Ordered by Uber eats burgers delivered no fries supposed to be 4x fries included, can’t get hold of them on the phone as taken off the hook and doesn’t answer had to get a refund from Uber eats in 7-10 days 👎🏻

Staff were very helpful but food was bad

Dreadful service both at booth with a cocky attitude and meal wrong with an attendant who did not care . There did not check the order and left me spending over £20 with only half a meal . Will never return it was a shambles !

Really bad service and I’ve witnessed a worker spitting in my coffee then stirring it before it was served to me.

Fresh hot food, one of the best Maccys I've ever had.

treat day for the kids, fresh, fast and tasty.

I've never been in a McDonald's as slow as this.

Mcdelivery missing items not fully refunded, refunded £3.29 on a £10.99 Chicken sharebox.... utter joke. Fries were also stone cold on arrival (3miles from maccies). Cheeseburger was decent but that's about it.

I don't know why I keep giving this mcdonalds location a chance. Every time I order a plain burger it has everything on it, also several other aspects of my order were wrong. The staff member that gave me my food at the drivethru was a but rude about it, I understand that you are busy so it might be hassle but quality should never be compromised. Would rather pay more money for the same thing at the roadchef at the bowburn services.

When you order for delivery and it's cold when it arrives..then an order says delivered and it's not because the effin driver ate your food instead of delering..then try phoning them and they don't answer.. won't get my money back off just eat in 5 working days and not got any money left to order elsewhere.. absolutely disgusting practice and they get away with it

Beautiful place to have a nice cuppa before heading home.

Got a delivery disgusting half the food missing and the food that did arrive stone cold tried to ring no answer

I’m really torn as to what to write about this McDonald’s. I use it occasionally and normally have no problems however the last time I used it my burger was extremely salty. Only the last two bites but it was almost like a salt sachet had been poured onto it. I’d ordered breakfast via the app but arrived late to the drive thru so they’d just switched over to the daytime menu. When I was told I said no problem, I’ll leave it as I always order via the app to get their fab rewards points. So I drove through the drive thru, purchased nothing and went and sat in one of the deliver to car spaces, ordered and waited for the food to be brought out to us. Did I annoy someone? Maybe, but I do feel that this was not an accident. My daughters happy meal was fine, just my burger overly salted 😡

Much prefer thus one over the one in Aycliffe

As usual cold order even after a wait long enough to prepare from scratch, too much emphasis on the deliveries maybe

30 minutes to be served and food was like warm.

The staff were disgraceful, my niece got booted out for now reason as she accidentally dropped the ketchup on the floor and was going to clean it up, as she tried to the staff spoke to her in the most horriblest way and told her to shut up and get out. There was no reason for them to bar my niece for accidentally spilling ketchup!! Iam disgraced.

Place was very busy,everyone seemed under pressure

Friendly staff very clean environment

Predictable standard of food which my granddaughters enjoyed! This visit was spoiled by some noisy young idiots with their imported takeaway KFC food

Best of the fast food choices for value, recommend getting the app for the offers. One or two times the staff on the drive through seemed a bit put out having to process the offers but I've been here on lots of occasions without issue. Room for improvement on serving hot fresh food, seems to depend on what time of day you visit.

Appaling service staff are always moody. Forget things out of my orders all the time. Today my drink was flat and I work to far away to go back. Winning sips finished early at this restaurant even though I could see the cups on the side with the stickers on. I was told it was subject to availability... Was clearly still available 😒 Chicken nuggets were stale and have been multiple times clearly been left under the hot lamp to long. Would say this is the worst mcdonalds I've been to in England so far. Once I asked for some curry sauce and the girl went out her way to ignore me so I drove off. Couldn't even enjoy my meal after that. Very disappointed and it's not exactly cheap

Very slow poor service, McDonald's used to be very friendly now it's very robotic and not customer focused at all.

New range is good just don't ask for a milk shake as its always broken

They really struggle to get your order correct if you ask for it without sauce. I've even been asked if I just want the burger. A trip here is rare now because it usually entails a revisit to correct the order.

Long queue, slow and insuficient staff, food is..... well, food is mcdonalds, you can't have any hope.

Friendly staff and good quality food

Omg where do i start.....what the hell you order a quarter pounder and its bad crack when your burger is bigger than a bun should have right size buns for different size burgers 🍔.....always tastes like been stood for ages....always cold....chips half cooked this happens even when its quiet. Gone down hill...thing will just coming here.

Good quick fast food great for a quick stop off.

Very poor, only ever use drive through and order is always cold and something missing

Got order wrong twice through the just eat app

It's got to the point, where I feel I need to write this, the amount of times my order is incorrect is alarmingly high, the staff are miserable, I know customer service jobs can be a pain, but when I say thank you and good bye, I expect the same, to be fair this not all staff, but enough, I could mention so many other complaints, but I'd end up doing an essay. Lost me as a customer.

Went drive thru excellent speedy service

Always busy and does the job, standard McDonalds fare which is fine, staff alway seem happy to be there and the restaurant is kept really clean and tidy whatever time I call.

Multiple mistakes in orders. Forgot a drink (only ordered 2 drinks). Sent "big Mac meal" but forgot the big Mac? And sent a crispy wrap with no lettuce when we ordered a grilled wrap with no tomato. Very disappointed

Dreadful. Got to be one of the worst McDonald’s there is. They are much better than the BK across the road, looks like Thinford has a selection of drive thrus that supply horrible food.

Much better than Darlington holes. Mccd,s in darlo are ran by morons

Worst burger I’ve ever had !! Triple cheese burger £3.29 squashed to just over 1” tall dry as sticks bun and patties burnt bloody disgrace to the franchise sorry see pics not happy.

Great location with car parking. Very convenient to pop in.

Absolutely shocking here, went inside and ordered, and waited 25 mins for my food as they were prioritising just eat & deliveroo orders. Wasn't alone, plenty of others waiting yet the deliveries were going cold as they kept churning them out before others had gone out. NEVER TO VISIT HERE AGAIN. You need to sort your customer base priories out!!!!!!!°

Just what you'd expect from a quality. McDonald's. All.good and would recommend