McDonald's in County Durham

this restaurant was disgusting, food and rubbish all over the floor. Bins completely overflowing meaning tables were full of rubbish. No one cleaning the floor. Food was terrible, they can even put a burger together properly. Toilets were utterly rank. And now as always delivery drivers given priority and given the hot food.

Not enjoying the reviews on this place 😕

Sometimes very slow in drive thru

Remember the good old days when McDonald's was known for fast inexpensive food well them days are long go. The only thing fast at McDonald's is how quickly the food goes cold. 15 minutes to get a big mac meal nothing special about the order but fries were cold and horrible the big mac was maybe room temperature might of understood if it was busy but it was 1030 on a Friday night the place was quite

Food was very cold and tasted old

It's actually good mcdonalds! But they got my milkshake wrong, it's fine really though

Totally slow takes hours to get your food and the order is always wrong.

Friendly staff, but car park crazy when it's busy and can be a nightmare trying to come out and turn right on the main road.

I can't remember the last time I've went to a Macdonald's and had good service. Round where we live, they get your order wrong every time, customer service is generally poor and quite often you leave having paid for items that are missing on your drive through order. On a number of occasions I've even been left in the carpark after they sent me there and forgot about my order. I usually avoid Macdonald's at all costs but today I promised my little boy a 'treat'. We took him to this branch as it was on the way to our destination. The food was as you'd expect it. No issues. The staff were efficient, very friendly and very helpful. They were really pleasant to speak to. Some of the best customer service we've experienced in a while. We didn't expect it from a Macdonald's after the other branches we'd been to, but we will definitely revisit this branch if ever we choose to get one some time. I would definitely recommend this branch if you ever had the urge to get a Macdonald's!

I’ll haunt thinford maccies when I die thank you for ur service xox

Nice food, fast service and ect. Please do a more immersive drive thru for a reccomendation

After ordering via the McDonald’s app and waiting almost an hour for the food to be delivered, imagine my disappointment when not only did food arrive stone cold, but also missing an item. Upon contacting the store I was met by the rudest woman possible who told me she was a ‘manager’. If that is the case then I’m afraid their management need a shake up. She was rude, dismissive and did not resolve my issue nor offer a satisfactory solution. In store experiences are no matter. This restaurant used to be good but since starting to do deliveries it has turned into an absolutely shambles. The restaurant is normally full of drivers awaiting deliveries who don’t stay out of the way of the tills or the collection spot meaning you have to fight your way through just to get your order. Absolutely terrible branch and the franchisee should be ashamed of this location.

Slow service, not the speed I was brought up to expect from McDonald's

Shame about the exploding bananas in my sausage and egg muffin.

Quick service and friendly staff

Not very good tonight, we ordered food via the app, went to the drive in part said we ordered via the app and got told to park in a numbered bay we waited for 30 minutes no food and had to go in staff said that they were waiting for the drinks !!!. Not busy in the drive through and delivery drivers were in and out. After complaining got given 2x monopoly stickers for inconvenience WOW. Cheers

Absolutely disgusting went here 8pm ish on Monday to find they had given me my food cold Phili cheese cold with cold grease in it I was almost sick! Fries was warm and hot chocolate was hot water! Not returning

Great ground on our skirts of city. Classic bowl shape with open roof. Due to league position most of upper section was closed

Excellent restaurant with great friendly service.

Drive thru can be slow only have milkshake 25% of times

Can't move for all the food deliveries, over crowded and very messy

Chicken wrap was delicious, used drive through which was fast and efficient

Within the past two weeks I've been here and can I just say I highly recommend coming here if you need a bite to eat ,friendly staff who work ever so hard to deliver your meal to your table etc with friendly polite customer service you always see people work hard and get their job done even when it's busy they try their best for their customers . Thank you for making my stay for my food a place to go for something to eat .

Great maccies! Food was lovely and hot although the queue was high for the drive through, it moved along really quickly. Staff were very polite

I ordered 2 double cheeseburgers the order came and we opened the burgers but there was no actual burgers in the just the cheese we had ordered a few things but decided to burgers first but when we took out the boxes of chicken nuggets there was 3 boxes of chicken nuggets which I didn’t order and when opening 2 of the boxes saying chicken nuggets the burgers were in them I’ve to ring to complain and there was no answer

Popped on to buy a wrap of the day and cooling milkshake. Just the thing to eat after a long stressful drive. Only to be met with .we don't do milkshakes

You get what it says quick nice food

Friendly staff always talk to us really helpful with my group favourite one we love going they know we from innovative staff always happy with them keep clean n tidy we have a laugh with then manger he came up talk to us make sure everything was fine

Twice ordered on just Eat and no bloody dips sent

Busy undergoing renovations. Chaos.

Ordered by Uber eats burgers delivered no fries supposed to be 4x fries included, can’t get hold of them on the phone as taken off the hook and doesn’t answer had to get a refund from Uber eats in 7-10 days 👎🏻

Staff were very helpful but food was bad

Dreadful service both at booth with a cocky attitude and meal wrong with an attendant who did not care . There did not check the order and left me spending over £20 with only half a meal . Will never return it was a shambles !

Really bad service and I’ve witnessed a worker spitting in my coffee then stirring it before it was served to me.

Fresh hot food, one of the best Maccys I've ever had.

treat day for the kids, fresh, fast and tasty.

I've never been in a McDonald's as slow as this.

Mcdelivery missing items not fully refunded, refunded £3.29 on a £10.99 Chicken sharebox.... utter joke. Fries were also stone cold on arrival (3miles from maccies). Cheeseburger was decent but that's about it.

I don't know why I keep giving this mcdonalds location a chance. Every time I order a plain burger it has everything on it, also several other aspects of my order were wrong. The staff member that gave me my food at the drivethru was a but rude about it, I understand that you are busy so it might be hassle but quality should never be compromised. Would rather pay more money for the same thing at the roadchef at the bowburn services.

When you order for delivery and it's cold when it arrives..then an order says delivered and it's not because the effin driver ate your food instead of delering..then try phoning them and they don't answer.. won't get my money back off just eat in 5 working days and not got any money left to order elsewhere.. absolutely disgusting practice and they get away with it

Got a delivery disgusting half the food missing and the food that did arrive stone cold tried to ring no answer

Beautiful place to have a nice cuppa before heading home.

I’m really torn as to what to write about this McDonald’s. I use it occasionally and normally have no problems however the last time I used it my burger was extremely salty. Only the last two bites but it was almost like a salt sachet had been poured onto it. I’d ordered breakfast via the app but arrived late to the drive thru so they’d just switched over to the daytime menu. When I was told I said no problem, I’ll leave it as I always order via the app to get their fab rewards points. So I drove through the drive thru, purchased nothing and went and sat in one of the deliver to car spaces, ordered and waited for the food to be brought out to us. Did I annoy someone? Maybe, but I do feel that this was not an accident. My daughters happy meal was fine, just my burger overly salted 😡

Much prefer thus one over the one in Aycliffe

As usual cold order even after a wait long enough to prepare from scratch, too much emphasis on the deliveries maybe

30 minutes to be served and food was like warm.

The staff were disgraceful, my niece got booted out for now reason as she accidentally dropped the ketchup on the floor and was going to clean it up, as she tried to the staff spoke to her in the most horriblest way and told her to shut up and get out. There was no reason for them to bar my niece for accidentally spilling ketchup!! Iam disgraced.

Place was very busy,everyone seemed under pressure

Friendly staff very clean environment

Predictable standard of food which my granddaughters enjoyed! This visit was spoiled by some noisy young idiots with their imported takeaway KFC food

Best of the fast food choices for value, recommend getting the app for the offers. One or two times the staff on the drive through seemed a bit put out having to process the offers but I've been here on lots of occasions without issue. Room for improvement on serving hot fresh food, seems to depend on what time of day you visit.

Appaling service staff are always moody. Forget things out of my orders all the time. Today my drink was flat and I work to far away to go back. Winning sips finished early at this restaurant even though I could see the cups on the side with the stickers on. I was told it was subject to availability... Was clearly still available 😒 Chicken nuggets were stale and have been multiple times clearly been left under the hot lamp to long. Would say this is the worst mcdonalds I've been to in England so far. Once I asked for some curry sauce and the girl went out her way to ignore me so I drove off. Couldn't even enjoy my meal after that. Very disappointed and it's not exactly cheap

Very slow poor service, McDonald's used to be very friendly now it's very robotic and not customer focused at all.

New range is good just don't ask for a milk shake as its always broken

They really struggle to get your order correct if you ask for it without sauce. I've even been asked if I just want the burger. A trip here is rare now because it usually entails a revisit to correct the order.

Long queue, slow and insuficient staff, food is..... well, food is mcdonalds, you can't have any hope.

Friendly staff and good quality food

Omg where do i start.....what the hell you order a quarter pounder and its bad crack when your burger is bigger than a bun should have right size buns for different size burgers 🍔.....always tastes like been stood for ages....always cold....chips half cooked this happens even when its quiet. Gone down hill...thing will just coming here.

Good quick fast food great for a quick stop off.

Very poor, only ever use drive through and order is always cold and something missing

Got order wrong twice through the just eat app

It's got to the point, where I feel I need to write this, the amount of times my order is incorrect is alarmingly high, the staff are miserable, I know customer service jobs can be a pain, but when I say thank you and good bye, I expect the same, to be fair this not all staff, but enough, I could mention so many other complaints, but I'd end up doing an essay. Lost me as a customer.

Went drive thru excellent speedy service

Always busy and does the job, standard McDonalds fare which is fine, staff alway seem happy to be there and the restaurant is kept really clean and tidy whatever time I call.

Multiple mistakes in orders. Forgot a drink (only ordered 2 drinks). Sent "big Mac meal" but forgot the big Mac? And sent a crispy wrap with no lettuce when we ordered a grilled wrap with no tomato. Very disappointed

Dreadful. Got to be one of the worst McDonald’s there is. They are much better than the BK across the road, looks like Thinford has a selection of drive thrus that supply horrible food.

Much better than Darlington holes. Mccd,s in darlo are ran by morons

Worst burger I’ve ever had !! Triple cheese burger £3.29 squashed to just over 1” tall dry as sticks bun and patties burnt bloody disgrace to the franchise sorry see pics not happy.

Great location with car parking. Very convenient to pop in.

Absolutely shocking here, went inside and ordered, and waited 25 mins for my food as they were prioritising just eat & deliveroo orders. Wasn't alone, plenty of others waiting yet the deliveries were going cold as they kept churning them out before others had gone out. NEVER TO VISIT HERE AGAIN. You need to sort your customer base priories out!!!!!!!°

Just what you'd expect from a quality. McDonald's. All.good and would recommend

Food cold, cream missing from hot chocolate

Coke taste like water and was undrinkable, chips were half full.

This mcdonald's is a joke wait 20 minutes for my food then asked for a refund and then told my food had just been put I will never use mcdonald's again

Service is via the touch screens, the food priority is to the likes of the quick delivery first, drive thru then the poor souls who have to stand and wait and wait in the restaurant. They should shelve off the delivery service to a dedicated hub. As if you land in McDonald's the wrong time of day, it's no longer fast food.

Attenive service. Food as you would expect.

Been to this restaurant many times. Mostly fine but today took 18 minutes for my takeout order. Drive through and Just Eat orders seem to take priority over restaurant customers. That said, The Philly Cheese Stack is delicious 😋

The staff were fantastic with me today when I needed help couldn't thank them enough Julia 💓

I mean it's McDonald's, what you want me to say. Nom nom.

Class for picking up birds in me chorsa

It's a mcdonalds I've given 4 star because they have shortages sometimes

It's McDonald's. They're all the same. Nice friendly staff. Always ladies cleaning the tables and keeping it clean. Next to a big roundabout which is fine. You can watch the world go by. Sometimes very busy and impossible to park and the drive through gets busy and occasionally I've parked in the Starbucks next door even though you aren't supposed to.

Misses things all of the time. Wouldn't recommend

Why is it that 50% of the time I go to the Mac Donald’s at Thinford Ferryhill, I seem to get the same excuses when I try to order MAC flurry “don’t have any” why put them on the menu when you don’t stick them 50% of the time. But the milkshakes are the worst excuses “machine not working “ the strange thing is it always broken at the busiest time, strange that! Makes you wonder if they are saying that just so they can get orders through quicker? Just visited 25/8/2023 at 12.04

Standard MacDonalds always seems to be busy

Got chicken burgers deluxe disappointed more lettuce then sauce and chicken Rock hard this mcdonalds at thinford is getting worse waste of 2 chicken deluxe

Usually order for pick up after ordering on the Macdonald's ap. Service marked down a bit because the order is only prepared when you turn up and sometimes have to park up as order is not ready, so no real advantage of ordering on-line.

Drive thru in total chaos eventually got food which had been rammed into small bag. Not even an apology from staff bit of courtesy doesn't cost anything

After a long shift at work I decided to go for a Big Mac and when I got home the burger was all wrecked and one of the burgers looked like someone had just taken a bite out of it

Portions are rubbish Too much focus on just eat deliveries Waited ages for food and then as usual it was cold Seem KFC over the road are better Went last night yeah they have the just eat delivery malarky too But the chips and chicken where red hot to eat and quality Seemed better value for money Only my opinion KFC all the way next time Never tried burger king yet Heard it was rubbish Must have been open three years No interest in going

Placed a large pick up order for my family. My own fault for not checking bags, but everything stuffed into one paper bag when collected and didn't want to start emptying contents all over car to check, besides its trust at the end of the day isnt it? Took my order home and was missing 2 burgers from burger meals. Needless to say not happy. Should have drove back to sort it out but it was late and i simply couldn't be arsed.... Bit like this place

Asked for a towel to dry seating outside and was told no, the woman wouldn't give me any as she was on her break and maintenance man was on break too! Absolutely shocking service from McDonald's,

Went for food on my way to a course, it states 24hr yet its closed from 5-7 for cleaning, which is daft when people want breakfast on their way to work... If your not open for food just mention it on Google.

Look, it's a McDonalds. The food is what it is in terms of quality. If you get it delivered it's likely to be lukewarm at best but there's not much you can do about that. But the delivery service is the issue here. Since Uber eats started operating in the area, visiting the restaurant has become an absolute pain. If you drive thru you are getting parked for the absolute simplest of orders - and I am literally talking about ONE meal and some standard cheeseburger. No grill orders, no special requirements. A big mac, some fries, a cheeseburger and a drink. And you're getting parked for upwards of 5 minutes. Why? Because they massively over prioritise getting Uber eats orders ready. Oh, and good luck getting a space. Those are full of Uber Eats drivers. And yes, even the bays that are meant for customers to park and wait for food. Go inside and it's no better, those same drivers will be inside, very likely sitting around with no concern for nearby paying customers, swearing like troopers while kids a table down the way eat some chicken nuggets. It's an absolute disgrace, really, and whilst it's clear that they're going to make more money from the Uber oders, the other abundantly clear thing is this: Either you can pay through the nose for some cold food delivered to your door in a bag that likely reeks of tabs, or you can waste 15 minutes of your life parked up waiting for essentially no reason. Avoid, if you can, there are plenty of alternatives within spitting distance.

I dislike the attitude workers sometimes receive from customers however there are times they do not help themselves. I stood for 20 minutes waiting for someone to address my order (done on app, said to speak to someone at desk as was not working). In that time I heard quiet frustration of people who's orders were 30 mins waiting and when the guy in front of me tried to get someone's attention he was aggressively warned off trying. The scene was absolute chaos and customers were unusually quiet about it all, if annoyed. Usually someone loses there temper and unloads on a frazzled worker. And you cant blame anyone. The staff are hammered and the customers disgruntled. This time the sheer management of the scene and the way people were spoken to was too much. Order cancelled. Not going back. Personally I blame the just eat / uber eats delivery model which prioritizes money over individual customers meaning huge orders are made up and sent out ahead of cuing customers while there isn't the staff to service both adequately at the same time. Disgusting.

Not as good as the last one, no milkshakes, no frappes, no Mcflurrys(no spoons)...

waited 35 min for a mcdonalds, went inside and asked that it hadnt came, she said it must have been sent out, waited in the car for another 10 min and mothing came, so i went to the better mcdonalds at bowburn, go to bowburn mcdonalds instead of thinford

Drive through was all the way through the car park too ages for a small order.

Half food was missing always go further a field thought we would try again never again if there was an option of no stars that's what I would put always been a problem. Come on get your act together

It's always hit and miss, we no longer get it delivered as items were missing. When it's good it's really good ie: hot burger and plenty of fries. But when the items are missing you just get a refund a few days later which sucks if you're hungry after work.