Mcdonald's in Peterborough

the food was stone cold and uneadible

Well the food was ok the free item arrived but it arrived it said 6 on the receipt but only 4 chicken nuggets arrived so WASNOT VERY HAPPY about this as I had dropped something off the order as we had got these on the order so had to go out and get something else afterwards

McDonald’s didn’t send order right and I was left unhappy with it!

My food was stone cold when it got here

I ordered a small cola and a small chocolate milkshake and i received two small cola

Extremely busy, some items off food missed out. Fries where cold and you need to hope that the machine prints your recipe of your not going to be able to use the toilets, it has the codes for the doors.

NEVER ORDERING FROM HERE AGAIN. Always items missing! And most of the time the food is cold!

food is cold and there are 4 missing items.

2nd time I use McDonald’s queens gate and the chips are stone cold. I work not 5mins walk so why is hard to get hot food. Honestly utter joke.

Big Mac cold. Chips warm but not hot

rubbish service, consistently make you wait! ridiculous!!!

There was no ketchup given along with the burgers and fries. Generally ketchup is provided by default

The top bun on the mcplant was missing and the drink spilt and I got a wet bag

You missed half my Order!!! Havent got what i paid For.

didn't receive my flat bread, otherwise good

Cold food, and deer was incorrect, I had to make my daughter something else as her happy meal was wrong. Awful

Visited tonight and noticed they seemed short-staffed. I know it can be stressful to manage everything while keeping up good customer service, but There was a gentleman (not sure if he was a manager, supervisor, or another role) who was especially kind and friendly. Leaving a 5-star review because I appreciate the effort, especially in a busy environment

Didn’t get my food and then the restaurant wouldn’t pick there phone up and been waiting for 2 hours for are delivery and it never come

Shocking service. Came to the front desk after finding order items missing. Typical to maccies, I thought I will just come over and ask. However, I was completely ignored by every single member of staff, including the manager, despite it not being unusually busy. It was only once my husband came over to see what was taking so long (at that point I must have been there for 15 minutes) that someone finally decided I apparently exist.

missing items again they are useless nearly everytime i order from there

Can get very busy and cramped downstairs. Seating/toilets are upstairs. There are also order boards upstairs. In a good location for eating outside in Cathedral square.

Always full of homeless at breakfast asking for money, some sleeping there and changing clothes, staff simply accept it. Service is chaotic, slow but served with a smile, suppose that is something. Worst McDonalds in the country as I use them most days and travel all over for work.

What a pleasant and friendly driver

Worker was hard to understand, and place was dirty

He did not check the bags, asked me to take it and i have the wrong order. Now another person has the wrong order. So not happy.

Wrong order delivered sent away got right order the driver was not polite and the package was damaged and food was cold

Food was freezing cold not happy

No cold drinks available, Also food was cold after wait for drinks machine

Warm and unfizzy coke and took ages to serve

Took over 30 minutes and with a train to catch had to leave without getting food. One guy said he'd been waiting for 45 minutes. Shocker

I’m yet to actually recurve an order done correctly from this particular McDonald’s franchise. Like honestly every time for the last 3 years they’ve somehow managed to mess up an order.

2 hours to not recieve any food

3 hours and still waiting.. someone needs to get in touch with me to discuss this

Waited for over 45 minutes for food. Clearly priority over just eat orders. Service is atrocious

food was cold , drinks was spilt wrong sauces no straws

restaurant workers should work more responsibly its always something missing

food was cold. drink had spilled in bag

they somehow managed to get my entire order wrong and miss out my drink

Took ages to arrive and when it finally did, it was cold

the driver get to accident, cal me and say he cant delivery, and i ask so i will not get back my food and the money his response was yeah :/ and after 20 min his rang again to come out side to collect the food .

Chips were stone cold solid as if they were cooked an hour ago and forgot dip in my child's meal

Food was cold and late very upset

You are just a set of failures with your robotic customer service responses Dealt with by robots who do not listen

Loved how the bags were sealed, my pet hate before was it could easily be opened for driver to eat items now it’s sealed, ate food with confidence. Driver called beforehand and was friendly in delivery

nice guy , nice and happy , put a smile on my face , thanks mate 😁👍

standard mcds ... quick got ordered wrong staff didn't know stuff regards to orders/promotions weren't rude but didn't know nor asked to find out

Now they want you to buy food before using the toilet see photo. Still a total disaster zone, the place is not fit for purpose, too many delivery riders, order to table not working, short asian floor woman telling me it's my fault, and also telling the app is not very good, then getting all upset. The app doesn't work causing untold confusion when trying to order with the error code the fries were undercooked (replaced after a wait) really needs some adult management working here and probably security if you could find anyone brave enough.

ordered extra sausage in my breakfast roll, didn't get the extra sausage instead they took out the egg, so in total a very disappointing breakfast. need the stop ordering from the apps they never get it right

The lid was not on the coffee and it spilt

Did not get all my items I paid for boooom,so not very happy!

He was rude and ate one of my burgers the bag was not sealed worst delivery I’ve ever had

Food awful. Always dirty staff rude

The slowest McDonald's in the world... if you can dodge your way through the street drinkers and homeless and make your way to a non sticky self service screen then you're doing OK!

Only one order arrived rang the branch told to take up with just eat. Awaiting refund from yourselves

got the order completely right no issues great service

missing items never got refunded

You know what to expect when you visit McDonalds, meet expectations and it’s 4 stars, exceed and you get 5 fail and you get under 4. I’ve rated it 4 it met expectations, staff looked a bit unhappy but they generally do

Food freezing cold due to rider unable to find me despite clear instructions

One of the worst McDonald's I've ever been unbelievably dirty and with super slow working people 🦥

No it received my order and my email address is incorrect ?

I visited your store on 8th Jan at 22:22 where I ordered a hot chocolate and an apple pie. The apple pie has been sat for a while as it was barely hot and the lady called Madalena said I would get a fresh one in 5 minutes. She delivered the new and extremely hot (too hot to eat) apple pie to me. I took one bite and found the middle was hard in the apple chunks. I explained this to Madalena who huffed then said she cooked it to the right time of 5 minutes. I understood this and gave my card for a refund. She looked at me like she didn't care about the food not being cooked properly. I explained how I was given food poisoning at the College Arms on 24th December and really didn't want to be sick again. She took the apple pie away and came back with a unhappy look saying I can't give you money back as you eat the pie. I said how will I know if it's uncooked it I don't taste it. I took one bite. She said I am not allowed to give you money back as my manager said you are it. I said ok I'll make a complaint. She said I give you money back but you ate pie. I said I ate a bite to find it not cooked. She was continuing to argue to me. I then spoke to Cristovio the shift manager and asked him why she was so rude or me. He said she told him I hate the pie and now wanted a refund but then threw the pie away. I explained what happened as above and asked what will happen as I found she needed more training on being customer focused as she was changing her views on the refund and arguing about me tasting the pie to find it not cooked yet she feels 5 minutes as directions to cook a pie was cooked. I explained that years ago when I worked in that store, a customer burnt their tongue and the company made staff write dates and time did cooked apple pies. I then asked where the time was for the pie as I saw no time. As the pies need time to cook yet to still cook on the inside to make them fully cooked throughout as fried items still cook on the inside after you take them out of the oil. He didn't know this fact. I said I feel the pie was not left long enough to start to cool and left to cook fully on the inside. I explained how extremely hot the pie was and it should not have been given to a customer as one bite would have left someone with no skin in their mouth or tongue. The shift manager was understanding yet I found him immature to be a manager to understand simple standards of store management and staff supervising. He tried to do a refund but instead charged me twice and then apologised. He then refunded me 2 apple pies. I just found this experience especially dissatisfied and unprofessional, unsafe for the heat of the apple pie, the mistake of a refund, the member of staff Madalena being grumpy, rude and unhelpful blaming me for the pie being not satisfactory and the shift manager being unable to deal with the situation at the time. I did ask the shift manager if we can deal with this complaint now however he wanted me to email and do the online review which I am happy to do. I will also do a Google review with this exact email comment as a copy and paste. I would like to please know how you wish to correct this vast number of issues from health safety of over heated foods to burn customers to the under cooked apple fruit inside to the unprofessional conduct of your staff towards a customer

Missing all my chips, only got my burgers

McDonald’s never gave me my full order. Not happy

It was a pleasant experience this time as the place was not so busy. I have been there on busier days and then it is a bit of a challenge.

very very rude delivery driver tonight literally shouting at me in my face to take drinks immediately off him chucking them all over as they were leaking. very intimidating behaviour and shouldn't be delivering food for you. won't be ordering again in the near future atm . standards need improving asap ! food stone cold and drinks half empty due to spillage

Missing items for the 4th time in a row!! Despite asking them to check the order. Ridiculous!

Horrible the Manager was shouting swears and a guy stole food and my food was freezing Cold Wouldn’t Recommend

Lots of items missing and my food package was open when handed to me

IT came but my burger had a hole in the middle of it and it was good

Not been here i prefer real food this place not for me. But would suit other people

Ordered was placed at 9.16 ans arrived at 10.36

Waited a very long time for a food and when we actually got our food it was cold and the hot drink was cold, not happy with the service.

The meal did not arrive but the app says it has . I am disgusted with your service. my son has been in tears waiting for this.

Order not received, and waiting over 2 hours. I need a full refund

This shop gets to busy,they can't cope with the amount of customers,waiting for food over half hour, 😞

They mix my milkshake with the grimace shake and it tastes so bad now

Dirty tables, cold food and as usual with McDonald's, the delivery drivers get priority over anyone else actually eating there.

Genuinely the worst food establishment known to man. Order anywhere else.

Over two hours late now saying delivered at 14:50 so in 40 minutes. How can it be claimed to be delivered in the future? Honestly it's not significant money but this is appalling. Very dissapointed!

Food was cold when delivered, took about 30mins to even start processing my order

Worth branch ever in the entire world! In the entire history!

This has to be one of the slowest McDonald's in the UK - Queensgate Peterborough 57/58 Queensgate Centre Peterborough PE1 1NH Ordered at 15:41, for takeaway and I finally received my food at 16.01pm. 1 Double Cheeseburger came with the surprise of lettuce and bacon with no customisation by me or any label with these ingredients being added, so some poor person got my Double Cheeseburger and I got their creation luckily I eat bacon so no religious issues. Absolutely rammed with people waiting for their orders / UBER EATS drivers being prioritized. Rude service, not a smile in sight - can't get to the counter without barging fellow customers out of the way. Ordered before I arrived and still waited 20 minutes, and my order was wrong when I got outside to find seating in the square. My second visit in a week. The first was on Monday, exactly the same experience , and by some miracle, we managed to get a table. I then witnessed drug dealing and had the pleasure of a puppy wining for the 40 minutes we were in the restaurant waiting on food and eating.

It takes a while for any food to be served. Toilets are very very dirty and management seems rude and unorganised. some people here work so hard and their customer service is amazing tho

Usual McDonalds and same as every other. My brother didn't receive a part of his order though so customer service could do with some improvements.

Food cold, delivery was late because you are laying when ppl ordering good you give them false delivery time, after placing an order you extend delivery time up to two hours!!!

Food was cold, delivery time was delayed about an hour

I ordered dips with my order but no dips and no straw for my milkshake meal was luke warm

Very busy time but staff was awesome😇

Dirty tables and stinky bathrooms

They would have given it a moment longer

Our meals were all cold and my chicken burger had absolutely no tast whatsoever. Ate any of the staff aware of the risks of food not kept at the right temperature?

Food was freezing and missing items as usual!

This is what’s wrong with this app, you look what to order it says it will be 40 minutes, so you place the order it then asks if you want to tip the delivery person? Why before you get your order? Then once you pay the time goes up to an hour, then an hour and a half and finally turns up 2 hours later!!!

I really enjoy your food, but unfortunately the last 3 times the fries have been really cold.

I received wrong order spent £16 and received a £5 order requested a refund one week and still wait

Would not recommend this McDonald’s as me and my friend ordered and was missing a drink and fries and my friend ordered a double cheeseburger and it came as a single cheeseburger so put in a complaint and then waited half an hour for a burger then said we needed a receipt for it then waited another 20 minutes for the burger

Food wasn’t the best abit cold

ni my food has not been delivered i had to help this driver bc he couldnt find the adress what is wrong with some pll how can he give my food to someone else even without the code

Lovely food and pleasant couriers thankyou

We are very disappointed, our food come absolutely cold, it was been late more then 20 min, it is without any sauce in inside.