Mcdonald's in Kettering

My goodness. A lovely brand new McDonalds where the new seats need a good clean already. They're of hard material and easily washable. How about they be cleaned? I bought a sausage and egg muffin. Served by an unsmiling staff member "that's yours" they say with a deadpan expression, when passing the food to you. Nobody is expecting a song and a dance but hey .... The food itself? Warm and inedible again unfortunately. (Warm food seems to be the norm at this MaccyD 🙄) The only saving grace was the manager who was polite and professional when she processed my refund. It might be better to go when it's busy as the food will probably be hotter. Just saying.

Very decent Mac Donald’s. Staff kept it spotless and were friendly.

Im veggie so its very very rare i go here so cant really comment.

Food was good and didn't wait long either

It's a good place to restaurant to go for a snack & a lunch meal. It's good for treating your kids & nephews too

Food never looks the same as the pictures

Junk food served warm, fit for the bin.

This place reminds me why I shouldn't use McDonalds any more. The food was only lukewarm, including the fries which didn't taste fresh. Normally I'd have taken it back, but I'd opened my paperwork to do some work, I am tired and just couldn't be bothered going up to the counter. I'd already given up. The girl who brought the food to my table couldn't have shown she was less interested if she tried. Called out the number, plonked it down next to me, and walked off. Clearly as much care was taken in selecting warm food items as was spent in customer service. At least it was only a short wait, hence the two stars for 'Service', otherwise it would have been one star. What completely did my head in though, were the *constant* alarms going off in the kitchen. Non-stop. I don't remember being more irritated in. McDonalds. Why are the alarms so loud that the sounds flood the customer area? Seriously. Does no manager or owner even consider this? Or care? I've been sat here now for about 20 mins and they are still going off. Dunelm is across the junction, and I walked past their cafe to come here instead. I will now go from here to Dunelm to have a cake and a cup of tea. Next time I am in Kettering, I will walk past McDonalds to go to the cafe in Dunelm. I've learned my lesson. The bigger the company, the less they care about customers or about customer service.

It’s a Maccies, you know what you’re getting and it met usual expectations. Nothing special just fast food hassle free

Unfortunately whilst 'mainly' ok, I have had one too many occasions where food has been missing which has meant either a trip back or someone going without a full meal. Although the staff are helpful to resolve the issue it still doesn't sort the fact that food has been missing on multiple occasions.

I was ordering in drive through today. No milkshakes for over a week now, not happy with that.

Apparently "too early" to buy a burger at McDonald's. Continue to prioritise the drive thru over walk in customers. sometimes wait 10 minutes for food, while a convoy of vehicles are able to get through the drive thru.

Visited here 22/09/24. Ordered via the app and drove down to the drive through. The staff member that was on the microphone was very abrupt, no friendly greeting just "are you using the app today. Gave my code and all I got was next window no please no thankyou. After this I proceeded to the next window. The staff member at this was friendly. At the pickup window the staff members had no clue "sorry what was order" was the response and the toffee latte was awful ordered a regular and basically the cup was half full. I think from now on I'll drive to Burton Latimer they seem to know how to treat customers there. I really think some of the staff here need looking at by the management team.

The food and drinks taste and appearance are not consistent at Corby. Fries are sometimes too dry and oily. Ordered Sprite and ended with tap water. Customer service is not the best. Location of the place is convenient. Mc Donald's at Northfield Ave in Kettering is the best I have been to both dine in and drive through. Professional friendly service .

The food here was nicer than the food at the McDonald's on the A14.

Absolutely amazing, I highly recommend. I'm not sure if they have a Michelin star but they deserve one.

Absolute joke! Place needs to hire adults not children pretending to be adults. Service is always shocking, always get told after you've paid that something on the menu is not available and the milkshakes are worse then the cheap ones you get at the shops!!!

Amazing customer service 👏 Unfortunately cannot remember the young ladies name but she was fantastic!

The best one always get 100% and so friendly always go to this one if I can

Really disappointed with the restaurant recently. Always get from here as it's our closest McDonald's, but recently EVERY single order we have had has been wrong in some way. 6 chicken nuggets? Nope 3 chicken selects. Double sausage and egg McMuffin? Nope just one sausage, no egg. The thing that makes it even worse, is the receipt afterwards will always be the item we asked and paid for, but we just don't get it in the bag. Yes, I know, we can check the bag in the drive thru but that's not the point. Just get the order correct in the first place.

Waited 20 minutes for service in car

One burger wasn't even the right one, my burger & chips were cold. Definitely not worth the money & won't be eating here again

I do like a Mcdonalds.....and this is no exception....

Definitely the better of the two McDonalds in kettering. Popped in whilst school uniform shopping with the family. Service and food generally okay, though order was a bit slow in fulfilling.

Good but essentially still an identikit McDonald's!

I asked for lactose free breakfast roll for my wife as our baby can't can't have and and he is breastfed. The staff did put no cheese on it, and I took it home, and my wife notified me that the oli the egg is cooked in contains butter (milk) as stated on their website, luckily my wife knew this however so should the people cooking the food and this shouldn't of happened

Quick Pay by CASH 💸 service clean restaurant

Came in for a quick snack. Waited over 30 minutes for our food. Asked 3 times for it. When it finally came after over 30 mins, one of the burgers was wrong! What a joke. It was busy but they should be able to deal with a fast food restaurant in a much faster phase.

Had car delivery "click & serve" staff friendly. Had double big mac chips banana milkshake. And a free 50th doughnut 🍩. Very happy straw and napkins in bag. Was very quick. Staff friendly and polite. Car park clean and tidy 0 litter. New signs up for birthday and mascots on lamp posts. They are making a good effort.

This is supposed to be a fastfood place but why it took a long time just to get one meal (drive through). @19:03 is a peak time and they should have more staff dealing with orders!

The food is always HOT 🔥 😋, yep HOT so 5 stars from me .. I can't comment on what it's like to eat in . I go drive 🚗 all though I did drop my bag all over the car floor it was that full 🥲 .. I would recommend this maccys 👍BTW breccy & lunch & dinner.. Decorating my house , so eating junk 🤷‍♀️

The new hat trick. With lots of onions 😂😂

The service in this McDonald’s is disgustingly bad. Takes tens of minutes for a single order when it’s not even that busy, my last experience (5/6/24) the restaurant was in such poor conditions (rubbish trays everywhere, staff sat doing nothing, mess all over table, floors messy) not acceptable at all. I worked in fast food. And it’s almost the complete opposite. Embarrassing. When the food does eventually arrive, a lot of the time it’s cold/cool. Never piping hot like you’d expect. The receipt machine on one of the self service checkouts are always broken, so I have no idea what my order is sometimes when it gets called Just an overall terrible experience!

Drive thru. Slow service. Got home 2 minutes away to stone cold chips.

It's okay best bit is the staff

Don't let them Rob you. If the app says it's a lower price than the till by Law, they have to sell it at the lowest price, stand up for your rights. Reported to trading standards, Kettering Council and their head office

As always in this one service is horrible. If parts of order missing or wrong ones. Toady again we were waiting for ice-cream 20 minutes and it was all melted.....absolutely disappointing .... not the first Time

Definitely doesn't open at 6am!

Purchased £23 worth of food for family, part of my order included 20 chicken nuggets the server refused to give me the sauces which accompanied the nuggets, demanded more money for the sauce, I said it said 4 x sauces no charge on the recipe but he refused to give me the sauce. He was rude, unprofessional I went on to call the store to be told I was speaking with a manager, once again unprofessional behaviour young people screaming carrying on in the back ground. Looking at other reviews the place clearly has issues.

Milkshake machine never works. Often get order wrong. Food standard

As it's always busy at this branch, you have to be patient and wait a short time for your food if it's a big order, staff are nice and it's always been clean when I go o to the branch, would recommend going

I wanted to leave a review for Agnes as everytime I go in she's so lovely. She works so hard, the place is spotless and she deserves recognition

Outstanding service and ambiance, with food that complements a memorable dining experience.

Love the click and serve, can never complain about a maccy D"s

Even though it was extremely busy, staff still had time to be polite and courteous!

Ordered a filet-o-fish and it was terrible. The fish was over cooked and dry, the cheese was about 1/4 the size it should be. There was hardly any tartare sauce and it was hanging off the side of the bun. I went through the drive thru and drove off and stopped off about 3 miles to where I was working to eat. I wasn't going to drive all the way back!! I do have a photo of the fish.

Stopped to grab a coffee went for a toffee latte was nice and hot which is better than other McDonald's I've been to

This place is absolutely shocking, every drive through I get they mess the order up. Today I ordered 9 nugget meal and when I get home there is only 6 in the box.

Nice and clean, pleasant staff. Had off the breakfast menu, nice egg bacon mcmuffin

I was really looking forward to a delicious burger, sadly I was disappointed. Far to many questions, did you order online etc. My burger was very overcooked and not at all tasty as per the menus promise.

Always love a maccies and the guys at the drive thru were so chatty and nice cheers guys!

Excellent customer service and great drive through

Ordered a mcflurry Large only to get kids side in large cup. Went back to window the friendly chap at the window kindly and politly got the manager. She come to window I explained it was not the correct size and she said it was fine. I explained that I know a number of managers and use the outlet multiple times a week her attitude was bad I asked for a refund. She walked off. I offered the lad I would move down to next window so he can continue his hard work. When I got to the next window the server continued her orders while the manager did my refund. I asked for the managers name and she refused to give her name. I explained it was so I can take it up with someone else she still refused. I explained I will wait until she does she replied she will call the police..... then I said to the young server if I point my video away so not footage of server will be recorded will she just said aloud the manager the approached the window with a smile and then the manager shouted "millie just say my name is something else" this is not what I expected to hear from a senior member of staff who refused to show her badge. I have attached the receipt for the serious managers to look into..

Nice place to eat and good food.

Good customer service ! After going in several times my app didn’t work so lost points ! When I told Richard when my order came appolgised and said he would sort it ! Including a authorised number so I my next visit I would get 2 free meals which we did no problem really pleased keep up this good customer service !!!

Went through the drive-in, ordered fries, milk shakes, 2 coffees, burger, and a chicken burger. £17 later!!! Got home, and the coffee cups were half full! Checked the price and nearly £4 for 2! What's going on at Macs? Sauces are now 10p each, everything is smaller and now the coffees are getting smaller!

Good McDonald's, with polite service and it was clean.

Fast food , burger looked nothing like the picture, disappointed ☹️

Worse mcdonalds in Kettering. Cold food, extra charge for sauce, rude staff, cold drinks which should be hot. Half filled cups on a large. Management not interested in allergies

Food is exactly what you expect!

It was pretty busy when my son and I arrived. We found ourself a table and ordered off of the app as the ordering machines were all being used. It was quick and easy to order off the app and the food was delivered straight to our table.

Quick order realisation and not of lot A People

Typical Maccy ds. Very slow in drive through but as expected!

Friendly staff very clean quick service

Took forever to take out a sandwich with no customer in front.

Surprisingky good big cheese burger. Drive throug.

Today I received my big mac large menu with no drink and burger was with no vegetables and no cheese..I start driving and it was to late to come back...just dropping this rubbish

I would not recommend using the Uber delivery service from this restaurant. Every single time they miss out items and the faff trying to call them and then be redirected to Uber for them to then bounce you back to McDonald's is a nightmare.

They asked if I'd like an extra hash brown for £1. I said yes and paid the £1 but they didn't give me the extra hash brown. Not sure how they messed it up. They had plenty of time to get the order right because it takes forever to get through their drive thru. Very slow service. The McFlurry's from here are really bad, too. The ice cream is melted.

Clean and tidy. Service within expectation, friendly staff. Only negative would be the carpark is in adequate.

Been here several times food is mediocre hot chocolate do not touch every other McDonald's I've is lovely and creamy here it's like dish water better off travelling a few miles up the road to tot hill which I always use now and cannot fault

Why can this place never get the order right, always missing items, always ingredients missing from the burger...get charged for sauce and they don't remember to put in. Just gets annoying

Always clean no matter what time of day or night I pop in , staff are always friendly.

Drive through was great, staff friendly and smooth ordering process

We bought maccies. Went ti the park tk eat it turned out it was the wrong order. We came back WITH THE RECITE and they told us if we want it correct we have to buy it again. Only positive thing was that the order we got was worth more…

Didn't give us large chips with our meal

Happy with overall experience as always at this branch.

A bulk standard, run of the mill McDonalds. It will never let you down for a quick cheap meal. It’s a McDonald’s say no more.

It's McDonald's... but this is the best in kettering!! Never messed up a order for us. Staff is friendly and enjoys a laugh or chat with a customer. Top!!

Drive through service is very slow

BEST MCDONALDS EXPERIENCE IN YEARS! Chips were hot and crispy, burger was delicious and stable, service was quick and had a smile. Will be back

Very busy Great Service (millie?)

Drive through, speedy, polite, food hot

Cheap n cheerful if ya on a budget👊😎👌

Nice McDonald's on a business park. Staff were friendly and it was nice and clean throughout. Popped in for a quick breakfast and the food was fresh. Would use again if in the area.

Terrible service. Food missing from the order. No compensation or recompense only to go back and get more food. The manager did not even have an apologetic tone, let alone actually offer even an apology for the inconvenience!

Ordered food via the app then got stuck behind a car going through drive thru that took almost 5 mins ordering & when I got to the food window they had given my order to that same car so then had to park in a bay & wait. By the time I got the food home which was less than 10 mins away everything was cold !!

Place an order drive trough for 2 people, at home one meal missing ! No point of driving back couple of miles…absolutely disgusting 🤮, only losers working there

Put through a very simple order of 2 meals. And couple deserts they get 1 meal correct but with the 2nd meal they give the chips and drink however never got the wrap and all they could do was say sorry about it.

Restaurant was clean and staff were friendly. Service was quick too.

Always missing items, no milkshakes in a McDonald's is really poor. This restaurant Seem to rush you during orders and food not always hot and fresh. Always a crazy queue as well. Next time you don't have items out of stock you should put signs out because people get stuck in your queues for nothing other wise.

Nice and clean. The usual McDonald's food.

Drive through a bit slow could be faster.

Disappointed with my breakfast roll slapped together like a pub buffet. No care put into it

Excellent customer service and excellent quality fast food 24/7

it's okay the food sometimes is cold and inedible

Coffee up again yesterday medium coffee £1.29 told large up to £1.69 ...sat in carpark drinking coffee when we notice a guy going round cars looking in windows ,he saw us watching him and he came to our car got hold of door handle which was open and I set my dog on him and lock door quickly ,he went next car open the door where a kid was sitting with her mum she was terrified and mum gave him money to leave ...won't go back here

Great Macadonalds, conveniently located on the edges of a retail park.

Sometimes the service here can be slow....which I know sometimes can't be helped. The food is mostly good, for what it's meant to be, but sometimes a little sickly.

I ordered 5x double muffins and get 5x single...