McDonald's in Rhondda Cynon Taf

Told delivery driver not to park on my dropped kerb. Guess what he did. McDonalds hiring foreign drivers again who can barely speak English. How they are able to drive. Then ordered a double quarter pounder on mcdelivery. Guess if they cannot follow simple instructions, they cant count either. Typical McDonalds Tonypandy. Rubbish service always on delivery.

Every time I come I'm always missing something in my order, this time no cheese in my burger , no milk for my tea , and no dressing for my salad,, EVERY TIME !

ordered 6 chicken nuggets and gave us 5

You will always be parked up for ages waiting to almost always get cold food

Can be great if it was consistent every time

Fed up of ordering at the drive through to be told to park up when I've only ordered a double cheeseburger and a happy meal. Very hit and miss mostly miss. Cold burger and I wish they'd leave the fries in until they are cooked. Don't bother asking for milkshake pretty much always unavailable. When it's done right I love McDonald's and they used to be consistently good but now it's the opposite and worse since they do deliveries which take priority I think.

Waiting time if you go in to eat is terrible always have to wait 10 to 15 minets to give a order they seem to egnor customers in side I have been there more than ones and have to leave as I would be late for work nobody is willing to take a order inside only want car customers. Have not got a app and just want to use cash.

A huge disappointment for us. The food was cold when it eventually arrived. Drive through queues are too long, and when you finally get to the window, you're told to park up and wait. It's a great idea if there are any spaces. All in all, it is a dreadful experience that unfortunately seems to be the norm for this restaurant.

Genuinely one of the most badly run, slow fast food places I've ever been to, how is it that I can somehow wait 20+ minutes for a mcmuffin and it still comes out ice cold? Just get rid of the Ubereats stuff, staff are clearly overworked, I genuinely feel sorry for them. I would give this place a zero if I could. This place costs too much, has too few staff, and the quality is abysmal, fast food used to be something cheap you could grab on the way home and now for a filling meal you're looking at £8 minimum.

0* RATING ALL OVER. Absolute disgrace of an environment, no slander to McDonald’s as a FRANCHISE but this place/location and staff members are awful. Never can get an order right no matter how simple. No sauces, ever. And I’ve paid multiple times here to always be let down to the point where loose appetite. Also NO ONE on customer service phones, if you’re lucky to get an answer, you’d be met by a childish screech of a scream by a staff member to be hung up on. Never again. 👍🏼

Fast food restaurant. Never heard such a lie in my life. All I wanted was a chicken mayo and had to wait in a bay! My baby was in the car sleeping, so I couldn’t just run inside and get it. Was told to park up but again no bays were available because I obviously wasn’t the only one that had to wait for food. Bloody ridiculous. Had to park ridiculously so your poor worker, which 9 times out of 10 they’re old, are running around looking for cars here there and everywhere. Instead of just saying park up maybe put a system in place where you know how many bays you have, sort them out first and get them cleared before telling more people to wait!!

3 nights in a row I called here on way home from work and each and every time they was closed. Reading the other reviews now I have dodged the bullet. Unfortunately can not give 0 stars to leave a review.

Food was ok better than on a delivery.didnt receive all of our order had to go back and ask for it.ordered one plain cheeseburger and the rest of our cheeseburgers were plain.the restaurant was full of teenagers so the toilets was locked so couldn't use the toilets.could of done with some aircon the place was too hot and the opera music that was playing over the main speaker was terrible.

Worst place to go for food.😤🙄 🚸⚠️👎🏻

Always got to wait ages before being served just a load of kids working there that talk amongst themselves service is terrible food is always cold. Won't eat from here anymore

Can't find any working numbers for any complaints lines for mc donalds. Also no option to complain on the app. So for starters - to make a complaint is not straight forward which is wrong. We waited 35 minutes - only to find out or order had actually been forgotten. The restaurant was full top to bottom with kids messing around and the staff could not cope with managing them and also could no make our food order. It was absolute mayhem. Really disappointed. Had no food but left with a very upset 3 year old.

Usually spend approximately £35 a week here, disappointed today, people who ordered after us were being served before us. Fries came cold as did the tea. The food only turned up after we enquired as to its whereabouts. No apology for the wait, was also disgusted that staff were mixing up the waste. What is the point in having separate sections for plastic and cardboard if the staff put it all together.

Went on a Friday evening and several teenagers were hanging around outside which staff were handling well, no issues with our order even though we modded everything, inside was clean and calm

Rarely gets an order right. Really embodying their clown mascot.

Level of service was standard for this chain. Food was ok but nothing special. When It comes to the atmosphere omg there was at least 50 teenagers, I. There if not more so very noisy and boisterous. Had 1 security person there who had no way of keeping things in control , even most of the staff where quite young. Never will I go in there to order again, if I have to I will be using the drive through.

Good always takes very long and last time I went my food was cold and the chips were soggy and greasy. Avoid this one and go to a different one

Half the food order missing again! Obviously not able to cope with the volume of orders they take online/in store/drive through/app. Quantity over quality! Very unhelpful and rude staff when contacted to raise issue. Not suprising when the Managers customer service skills need some work! If you have any issues don't waste your breath complaining, they couldn't care less! Would score a zero stars if it was an option.

The place had molds the workers were horrible and my chips were freezing

Went to the drive through, only wanted a mcflurry, queued for 15 mins to be told no mcflurries. Stuck in the drive through with no escape for a further 35 mins. Cars were beeping their horns wondering why they wasn't moving, probably about 30 cars behind us. Never again.

Service was quick but the breakfast wrap wasn't wrapped in the box so when I opend it its contents went everywhere good gob it did too as there was a big hair on the cheese from the breakfast wrap 🤮

Food always takes forever. Doesn’t taste like real food. ALWAYS forget sauce even when you pay for it. Every single time so then you have to walk back in, wait 15 minutes (genuinely that long) to get served just to get your sauce. By the time you sit down your chips are already cold.

Delivery service is a shambles waiting nearly 4 hours

Foods always cold on delivery, and when you go through drive through and inside the shop constantly waiting ridiculous times. “ Do you mind parking up” for a cheese burger happy meal - you having a laugh!!! Don’t do uber eats if you can’t cope with the customers demands in store and driver through,

After years of waiting for McDonald's to do deliveries it's made things 100% worse for tonypandy store I don't think I've gone through drive through once and not been told to park up it's absolute joke you might as well go in to get it the time you wait And the majority of the time the order is even cold or wrong Don't get me wrong it's not as bad as KFC in porth but It could be improved

Food was nice and hot,table service was good

First time was bad enough, had food delivered, missing items and what was sent was an embarrasment. I called and spoke with Supervisor Libbie, no help whatsoever, I eventually called Main Customer Services and was offered 2-free medium meals, never arrived. The wife has order from them today to give them a second chance, big mistake, ordered at 9.05 finally arrived at 22.38 FREEZING COLD and surprise surprise no-one the phone is now constantly engaged, (taken off the hook). Poor Customer Service, Terrible Food, Really needs new management and a better area management to follow up on this place.

If you’re a fan of hot food, DO NOT order delivery from here. I think the driver stopped for a shower, watched some TV and run a few errands. I got frostbite from the fries. Absolutely awful.

We had a delivery with Uber the food turned up stone cold and the sauces were missing and they still had the audacity to still charge us for them disappointing

Absolutely fuming waiting for almost a hour for my food to come, the ice creams come back melted! The food was cold. Paid £30 for nothing! Absolutely shocking I’ve never ever had to wait this long before there has been so many people complaining! But still nothing seems to be getting done about it.

Fairplay either the staff are like drips I ordered off just eat breakfast come up to 31 pound had someone else order tried ringing them 15 times no answer how lazy can they be so mentioned them twitter

Absolutely LOVE when they give me a Diet Coke when I’ve ordered a normal coke EVERYDAY without fail, outstanding

Need to teach the staff the difference between chicken selects and halloumi fries 😡 another wrong order again can't tell the difference between chicken nuggets and chicken selects 😡

Had to wait 55 minutes for table service, mad a complaint to 3 different managers, to of the managers we're very rude laughing at me because I made a fuss, and wouldn't give they names to me but like did give is name and finally sorted my order out. I will never come back here again. And I will mack a full complaint to head office ASAP,

Constantly have to park up everytime we come. They give us our mcflurry then 20mins later come with the food!! Managers are there getting paid to just sit around and not do anything! Would rather travel to Llantrisant for warmer quicker food, them travel 2mins down the road! Sort it out Tonypandy!!

Cold food! Terrible customer service - avoid!

Slow service at the drive through cold food

Worst McDonald's in the whole of south Wales don't bother wasting your time order will always be wrong and food will be cold, absolute shambles.

The foods fine. It’s McDonald’s, but why do we have to park up every single damned time? Want a cheeseburger? Better park up. Want a wrap? Ooohoooo park up. Fast food is not possible at this location. Don’t bother.

I order of just eat and the delivery driver ATE my food and marked it as DELIVERED absolutely disgusting

These guys won't give me my salt on my chips I would like to know why my chips taste like the bottom of the sea :(

The worse place around can't get a simple order right!!! Always cold and soggy never order from here again 🤮🤮🤮

Shocking!! Paid £33.00 for an order to be delivered and it was delivered to somebody else,so didn't get the food and mcdonalds will not pick up the phone.

Took an hour and a half for food to be delivered, even though the courier had been there for most of the time. Food was cold and we had missing items

Probably the slowest service I've ever encountered. Some of the food is either missing or cold, every single time I order. By the time I get a replacement of my stale cold chips the rest of my food goes cold. If it wasn't the only place open 24/7 I would probably never order here. Honestly fix up your staff because this is ridiculous. To wait 20 mins for a cheeseburger is laughable especially when it's not even busy. What a joke of a restaurant

Disgraceful. Horrible quality and service is despicable. AVOID!!!

Friendly staff, great quality food. This has been my third visit and the speed of service is below par.

Can't find where to contact McDonald's regarding my concerns funnily enough easy enough to find links to orders. Visited Tonypandy tonight with children. Couldn't wait to get out of there. Full of teens throwing food and drinks and staff watching on. I can't blame the staff at all there seemed to be no person there able to stop this as staff also young. Very uncomfortable atmosphere and in all fairness staff would be there cleaning up the mess as soon as people left. Not a place for a family would appreciate McDonald's supplying a contact email to voice my concerns for customers and staff wellbeing.

The most soggiest chips I have ever ordered from a Mcdonalds. The wrap was completely pathetic, there was almost 0 filling and the tiniest piece of meat which was dry and hard. Even my dog didn't want to eat it. I ordered to take out and was refused a refund. I'm sorry, but this Mcdonalds is an absolute disgrace.

Place is always full of kids, the manager who I complained to was very rude and dismissive that my food had somehow gone missing, after waiting 30 mins for it. She approached me when i asked to speak to her and just said "What!?" She was more interested in arguing than finding my food. she shrugged her shoulders at me and said "mistakes happen" The security guard there was very nice, however this will be the last time I set foot in there. I'd also recommend avoiding it if you're not a fan of youth clubs.

The only saving grace at this branch is Darren Grubb, he's a ray of sunshine on the otherwise cloudy pile of disappointment this place is. It hasn't been "fast food" for ages now, you'll park up for at least 10 minutes for a standard Big Mac. If they at least let customers stay at the window until the order is finished, then the massive queue would alert others of the chaotic mess awaiting them.

A quick service with excellent food served.

I've had many problems with this McDonald's, illness, incorrect order, bad service and more-I don't trust this place!

It was 3am so only the drive through was working.

Rubbish waited half a hour for a cold meal ever again

Order for delivery changed delivery time 3 times hour later still waiting for my food poor service won't even answer the phone when ringing the place

We originally ordered on uber eats and the wrong order was sent out. Tried calling multiple times no answer. Went down to the restaurant it's self to reorder. They messed it up a second time by forgetting to put the sauces in that were paid for. Food extremely greasy and tasteless. Staff was also on his phone and not paying attention when trying to pay at the drive though. Extremely disappointed, I wouldn't recommend the tonypandy branch.

After waiting for about 2 hours they cancelled my order and because of how late it was there was nothing else open… thanks

Multiple times!!!!!!! Consistently every delivery order without fail is stone cold even Steve Austin would be disappointed!! Multiple attempts to contact the “ restaurant “ no one answered. Absolutely shocking. Nothing but useless teenagers. Management clearly do not care.

Parked up for 20 minutes waiting for the greasiest chesseburger I've seen

Whether it's drive through, sit in or delivery, I don't know what's so difficult for this branch but I have NEVER had the correct order from here. On returning to the counter with the correct receipts I have been faced with rude stroppy teenager attitudes. This is by far, the worst McD's I have been to and am surprised there aren't more bad reviews like this. Avoid if possible

Absolutely useless last 2 delivery's had missing chips on both & impossible to get an answer on tge phone

I ordered on the app last night. I didn’t receive my milkshake or my McFlurry. I rung the driver soon after and he took my phone number to give to the employees there and I received no response. I called the McDonald’s multiple times with no response. Bad customer service. Food was also stone cold.

Ordered on mcdelevery spoke to the Uber driver really rude only wanted to put sauces on my order that I forgot if he could do that and I had nothing but attitude and couldn’t do it.. said phone shop tried that several times no answer!!! Disgusted with how I was treated just for wanting to add sauce to my order that I forgot… waiting now on my nuggets that I can’t eat without the sauce… but can’t adjust it nothing!!!!

Waited for over 1 hour for chicken nuggets and chips unbelievable.

Shocking took 2 hours for my food one of the staff eat my food very unhappy

Lovely food but orders are wrong all the time, good to double check when ordering but nice people and nice place.

Can get very very very busy, expect 30 minutes plus to get through the drive-thru at peak times and a little awkward to get in and out, lots of deliveroo drivers cluttering up the place too.

The food was as to be expected from a McDonald's. The seating area was kept very clean and tidy the lady cleaning was doing a fantastic job. The service was not the best, the printer failed and we didn't know our order number. We had to ask 2/3 times at the till for it. The food took a considerable time make we probably waited 15/20 minutes before our number was called. It seems as though the drive through takes priority over everything else there were plenty of orders going out that way. Our order was missing some food when we collected it and had to go back to the till and ask for it. The atmosphere was a little off. There were frustrated customers there complaining about their delivery not arriving and arguing with the manager. There were also groups of teenagers just using it as a hangout although they didn't really cause any problems to be fair.

Chips had no salt, chicken is okay and the double cheeseburger is unexplainable

Told to park up and food comes out freezing. Chips are disgusting. It’s ridiculous service is eh.

was waiting nearly 25 minute's for a breakfast plenty of unhappy customers waiting with me, was glad to get out of there.

We ordered this at 9.15pm and it was already 2 hours overdue. The burgers were cold and the meat seemed to be reheated because it was hard around the edges. Terrible place. I don't recommend taking children there.

45 min late food an latte freezing tried calling 6 times just rings out a disgrace

Waiting for our food in the waiting bay for 10 minutes and when the woman came out with bags of food she rather gossip to friends 2 cars over for a further 5 minutes and not even a sorry for delay if we wernt so hungry I would have thrown it in her face maybe I would have matched her rudeness

Food was fast served actually clean for once alot better since they've done it out, just terrible the staff have to deal with ill mannered and terrible teenagers half the time

Chips were soggy and cold, chicken was hard and basically like cardboard. Awful food! Phoned up to complain, was told to come back or they couldn't do anything. No mention to bring the food with us (or we would have, why would I keep inedible "food"?). Went back and had to wait 5 minutes for anyone's attention to then be told they couldn't offer a refund on most of the food anyway! Was told they can't do anything without the food with us, why didn't they ask us to bring it with us? When we asked why no one mentioned this we were told "you didn't ask". Someone then popped out to say they told us to bring it which was a lie. Managers are extremely rude. Spent over £30 for a waste of time and got a refund on 2 items out of 5 as that was the "most they could do". Wouldn't recommend this McDonald's at all.

Fairly quiet for New Years Eve.

Fast service on my latest visit

They seem to screw up my order every time I go there. My receipt says one thing but I receive different items? Very incompetent people working there.

Been here 3 times now, each time I've waited 15 minutes or more for 1 meal, and they aren't even that busy. Chips come cold. Absolutely shocking place

Around 4/5pm, had one order, the person in the drive through said that they can't change the orders and we must order another caramel frappé if we want more caramel.. so we did (feeling let down), then once we got to the second window they gave us the frappés and asked if we could park the car (there was barely any places left but we managed to squeeze in..) we wait for our order, and I look at the caramel frappés.. just to realise both of them have the exactly same amount, which made me furious, because not only they made us order a second frappé it was missing the main reason we ordered the second frappé... They also missed another burger... The atmosphere wasn't that nice either, lots of teenagers banging on windows and misbehaving, recording videos ect.

Absolutely shocking. No words to describe how terrible this place is. Not once have I recieved the right order. The staff have awful attitude. These idiots shouldn’t be working in the first place if they can’t make an order correctly. Not to mention i’m surprised the place is still open with how vile and unhygienic it is. Don’t go here unless you’re about to starve to death, because it’s not worth your time. Not to mention, delivery is the WORST part. KFC could never be this bad.

Still waiting……….. been here half a hour 🥱😂😂😂 only ordered a coke. They told me to park up for a coke 😂

Great service great staff good quick food

Useless, dont order from here. Get something else from Just Eat. This renovated mcdonalds is a joke to the company name and Uber Eats lets them get away with it.

Great food and good value for money. Very quick table service.

Too many kids all going and sharing the toilets together. Police in attendance when we arrived.

Great food as always, was very busy, then remembered it was half term!

No ice cream or milkshakes as per usual so did not purchase anything and then qued for oxer 10 minutes as service to the 2 cars in fronr extremely slow all cars in ques sounding horns not good at gone 11pm

Lovely place to have a treat, delicious good food. Staff friendly professional and helpful. I recommend.

Slow…prioritising the cars before the customers inside. Food was just warm.

The service here is shockingly slow. Staff member Tia was very rude to multiple people who asked for assistance.

I am appalled EVERYTIME I come to McDonald’s or get a McDonald’s delivery, like for instance I ordered food and drinks delivery came with just drinks! My poor son is starving what sort of service is this? Constantly getting the wrong order ! And even through the drive thru it takes ages , and when you come to the window they all there having a laugh, half of the people working there are youngsters who don’t know what they’re doing expect having a big gossip! This needs to change !!

Often completely forgetting to complete an order and end up waiting for 30+ mins from a drive-thu order until questioned.

Abysmal experience. Waited 24 minutes for food. Ridiculous time to wait for 2 meals. I had to go to the counter to ask and kept being told 'were working through our orders'. When we got our order, we were missing straw for the one drink, the sauce we ordered, and with the coffee I wasn't given a stirrer or any sugar. I had to go to the counter again to ask for sweetener. No napkins..just an absolute joke. Really off putting.