Domino's Pizza in Rhondda Cynon Taf

Won't take cash so I walked out I am fuming with this company I shall never ever buy here again absolutely fuming

I have to say that lately Dominos Pontyclun has gone down hill. An item was missing off my last delivery which was delivered about 1.5 hours later. I did receive a voucher for a free pizza which I redeemed tonight with an extra order of cheesy wedges too. My excitement for a free pizza was short lived when I opened the box of cheesy wedges and there were hardly any wedges in there. For £5.99 I expected more. Sort yourselves out please.

Waited over 30minutes for collection. Pizzas were cold and items forgotton on order so had to go back. Absolute chaos!

Excellent service from Pontyclun Store tonight. Slight mistake on the order, but the driver informed me that another was already on the way. Arrived in less than 20 mins! Big thanks to chefs and drivers! Your hard work was very much appreciated! 😊

Absolutely shocking store, failed to deliver 2 items from a £30 order, then when requested to redeliver they “forgot” to send a driver to redeliver the items two times! I demanded a full refund and this was originally agreed, however, I did not see anything refunded for a week had to chase up the store, eventually I only recieved £3 as a refund, should not be operating as a store with such poor management. Strongly advise to reconsider your options!!!

This is the worst service I have had from any Dominos franchise. I've waited 1.5 hours for my food, when I call I get told the driver's on their way.

Very friendly staff and excellent service

Orderd two pizzas and got a 7 piece chicken stripper side and a 14 piece chicken stripper side instead !! Let’s keep it real who in there right mind would order than on two for Tuesdays? I explained to the manager that the order was incorrect hoping at the minimum they would at least make my correct order but instead was told it’s not their fault must be a technical issue out of there control and I had to pay for the order that I never actually ordered. Bunch of tossers all they had to do was make two pizzas of what I asked for and could of been all resolved but instead made out that I was at wrong and I Watts’s wanted 21 pieces of band breadcrumbed chicken instead of two pizzas for the price of one !! Wake up you donuts

Delivery man owes me 1bottle of c.cola. I ordered 2, but got 1 !

In a way it’s a shame all the delivery drivers are so nice, because the food in this place is terrible. Always cold, I’ve taken to putting the oven on when my food’s out for delivery because I know it’s going to get here cold. Shouldn’t have to finish off cooking my food when I’m paying these prices! Takes the mick. Avoid if possible, though there aren’t any other decent options in the area sadly.

I just have question I have try to order pizza couple of times is Dominos stops Delivering??

Ellie was super lovely and helpful when ordering via telephone!

Paid for a large garlic and herb dip and once again it did not get delivered with the pizzas. This is the second time this has happened now

Nice local pizza shop with lots of options available. Provides delivery and collection, no dine-in options. Somewhat difficult to get parking around especially during peak periods. They make quite good pizzas

Average, not worth the cash tbh even on offers.

Ordered a large delivery including gluten free pizza. The gluten free pizza did not arrive, and after calling to complain, took another hour to come. I called directly to complain and the manager hung up on me. You know what you get with dominos, food wise, but there are decent stores, and terrible stores. This is definitely one of the terrible ones.

Went in for 2nd time in 2 weeks. First time server could not find the deal on the menu. Neither could the manager. Even though the deal was looking at them in the face on the laminated card. Wasted 10 mins of my life waiting for them to sort it out. Anyhow food was ok when it came. Not great, but ok. Thought I'd give them another go tonight. I walked in at 10.24 to be told that they were shut even though they were advertising, on the door, that they were open until 11. The server asked the manager if they were still serving, even though she later told me that they had already cleaned down their stations. What f-wittery is this? If Domino's HQ knew their brand was being trashed like this, I'm sure they'd close them down. I am not having a pop at local employees. I am simply suggesting that the manager be replaced and that the staff be given adequate training in customer relations and operational procedures. A terrible, terrible place.

Good place just order or delivery, good food as you would expect and a varied choice. Food was hot and order came on time. Please note they only take card payments only.

We were happy with the meal we had delivered from Domino's. We placed the order through the app and the order process was very simple and we were kept updated throughout. The delivery driver was very friendly and professional and arrived exactly when the app said they would.

Never had a problem with this spot!

Hit and miss sometime good some time meh

Cold and we waited over an hour

I usually like dominoes consistency. However, this places quantities of toppings seem to be constantly off. I previously ordered a chicken, mushroom and sweet corn pizza, chicken and mushroom were extremely lacking, almost to one piece per slice on a large. This evening, we ordered a stuffed crust for £3.29 extra. What a waste of money. As you can see from the image, this is not what I call stuffed to dominoes usual standard!

Poor service and wrong order yet again for a 4th time , pizza soggy , overpriced, too many orders taken and the staff can’t cope. Won’t be ordering again

Hardly any cheese on the pizza. Pizza and other items was paid without using any vouchers and pizza an other food items, other than the cookie doh was COMEPLTELY COLD. Its not even an 5min drive to my home! By all accounts driver was on his own for the night which resulted in no refund due to shop closing and order nearly 2hrs late because they did not have enough drivers. Just poor poor service and quality of food. Only reason for any stars is because they did end up delivering.

I love Domino's but there ways seem to be problems with something important, last time it was a card machine, the sticker machine has also been broken and delayed orders on a few occasions, one of which took 2 and a half hours to get to me. The staff are friendly enough but the food always seems to take ages to be delivered. I order here regularly but more often than not, there are some sort of issues.

Always fast delivery and brilliant food. I just wish the prices were better.

It's ok - pizza was slightly under-cooked

Waited almost an hour. Told our pizza had to be remade, as we are standing there in the shop waiting. Watched loads of pizzas come out, but not ours. No update. We eventually waited so long with no apology so we asked for a refund. They refused twice, saying its against their policy. We politely explained that is against the law so we called the manager, who couldn't be bothered to come. So we asked again. He took our number, but no refund there and then, we have to wait and hope we get our money back. Still no apology so we called the manager over to say a sorry would have been nice. Very ignorant service, will never order from here again.

WERY RUDE MANAGER DISCUSTING ATITUTE. HATE THIS STUFF THERE

Ordered 3 pizza. 1 had wrong ingredients (Pepperoni) Another 1 had the wrong crust (classic instead of italian) Called back / spoke to a girl and explained the situation / after a frustrating 10 minutes explaining that yes they coukd send someone over to pick up the wrong ones and NO we didnt want new pizzas instead. We got transferred without notification to the manager. After another frustrating 10 minutes explaining that yes they could send someone over to pick up the wrong ones and NO we didnt want new pizzas instead because it was now too late - we got told we d have a refund/ shared our details to receive - nothing was sent Shocking service will not go there again

Food is usually decent but they only have the worst deals, if you look at Bridgend or Pontypridd they always have way more and way better deals

Fantastic food. Great offers. Good service.

Delivery unavailable for over a month!

Disappointed and unsatisfied. Who ever made the pizza’s tonight clearly didn't care on how they made it, it was paper thin, there was no effort made to make them even look decent. Garlic pizza bread was pretty much just bread with a small amount of sauce and cheese. The wedges was cold and tasted horrible. The chicken was ok but not the best. Cookies was half cooked but more bearable than the rest of the order. If anyone does check the orders before they leave didn’t care what state the food left in.

Fab service, food was hot and delicious

Another poor serviced by Pontyclun Domino's. Order food for 6.30 collection, choose to use the drive by option where a staff member brings it out. Arrive at 6.30, mark myself as arrived and no one comes out after 10 minutes. I eventually go in instead where my food has been sat waiting. Get it home and 2 lovely Luke warm pizzas. Useless service that I will not be using again.

Went into Pontyclun Domino's as a turn up and pay cash & collect customer (very OAP i know) Ordered a small pizza and was charged £10.99, then a customer next to me pointed out the £6.99 buy 1 g 1 free and the other current, cheaper deals turn up customers get. Was annoyed as they should have pointed out their walk in deals out to me first, apparently nobody goes in and orders and pay cash (you can't use cash) any more. Told thats my problem, nothing they can do by general staff. Complained and manager gave free pizza to me. Poor, i gave the free one away, ALWAYS ASK IF THERE IS A DEAL BEFORE, AS THEY WON'T TELL YOU FIRST. Not happy and i won't go back (domino'$ will survive.) 2 stars because the manager made a token gesture of free pizza after i explained nobody likes being ripped off.

You know what you're getting in Domino's. Very clean store, not much room for waiting but that's normal. My pizza was made and had toppings missing. Had to wait for a remake but staff were very apologetic and sincere. Mistakes happen. Will be back

Bit biased because my grandson Ryan works here. Pizzas always delicious. Cookies are melt in your mouth

If you like dominoes you'll like this one.

We went to collect as it was time and when we got there we were told they had messed up our order and had to start one of the pizzas again, told it would be 5 mins and 20 mins later, we got our 2nd pizza to go with the one that was was cooked and ready 20 mins earlier

Always professional. Always delicious pizzas. Must be really difficult for them as there are SO MANY PEOPLE in the collection/delivery area but I’ve ordered dozens of times and it’s always been really great quality!

Ordered online and received text to say pizza had left store and was out for delivery. Over an hour and 3 telephone calls to store we requested to cancel. We’re promised refund would be issued which we are still waiting for 2 days later (PayPal should show straight away) have had to claim back via PayPal. To be fair we have never had problems before but this has put me off ordering again.

excellent pizzas and excellent staff

Do not buy from pontyclun dominos..they sell only crust in the name of pizza...from toppins ...sauce all are missing..worst..several times brought ..same worst experience. DO NOT BUY FROM PONTYCLUN DOMINO'S

The standard that you'd expect from dominoes, fast to cook and ready for collection in just under 15 minutes.

Fab food .service fab staff work hard busy pub

Covid safe environment. Food fab. The chocolate orange puddings were to die for

Too expensive !!! RIP off !!!! In Merthyr Tydfil store you can get buy one get one free pizza any day !!! 😎

Staying in local Premier Inn, and decided to order pizza as an easy alternative to booking a table at local restaurant. Ordered online and was advised it would be ready in 12 - 15 mins, which was roughly how long it would take to drive down and pick up. The automated web robot kept me updated on how the order was being ‘expertly created by Lauren’. Etc. Parked up outside and app said order was ready. Went into shop and collected order without hassle. Drove back to hotel, and, discovered that the Hawaiian Pizza ordered for my wife was just a cheese and tomato pizza. My meat feast was correct. As we had been out all day, couldn’t be bothered to drive all the way back to rectify, so ate it anyway. Completed the text survey received after the order, and a further e-mail survey advising of the error and have not yet received a response. Pizza was ok, even though order was incorrect. If you do decide to order from here, check it before you leave the shop.

Recievied my order for pizzas, had to throw away over a quarter of a pizza because the crust was so thin and burnt. I have a 5 year old who could make a pizza better than that. I wont be using pontyclun again. This is the second time I've had something wrong with an order. The people working there just dont care about quality. After phoning them and complaining they did nothing. DO NOT USE THIS DOMINOS.

Pizza missing 2 of the 4 toppings ordered - still cost a fortune! Thanks Dominos

My husband ordered online at 6. Told it would be ready for collection at 7:30. Arrived in store at 7:20 only to be told to wait another half an hour. While waiting people were coming in, ordering and being bumped up the queue ahead of him. When he complained the girl in the back had the nerve to ask whether I had proof that we'd ordered at 6, as if he would have been stood in there waiting for so long for any other reason. Eventually left with the food around 8. Not acceptable.

Always fantastic service, and the family always clear their plates.

Lol to the shop and management but woop woop to the signature food... luckily I go for the food and not the warm and friendly staff 🤐

What a smashing service. The food was amazing and came very quickly. Orders were 100% correct. I am thrilled that such a franchise can adhere to such amazing standards. I really can’t commend the loyal and hardworking employees enough. I feel eternally privileged to be able to eat from this restaurant.

Service is massively going downhill in this store, they have now decided not to offer delivery most of the time, they will lose a lot of custom due to this! 😞

Sadly our postcode forces us to order from this shambles of a dominos, on various occasions they have got the order wrong (missing toppings, forgetting part of the order, wrong food sent) and every time the answer to sorting it out is would you like a refund or a free side or dessert.... No I want what I ordered... it’s that simple, yet time and time again you continue to cock up our order, as far as dominos go you’re a joke! The solution isn’t just a free side or dessert, the solution is quality control! When you order online from yourselves you can track what stage your pizza is at, you have a section that states “quality control” obviously as a franchise you’re lacking quality and the management lack control, another thing that’s lacking is the training of your staff obviously they are not taught to understand the online orders. This has happened way too many times and I think it’s about time it went above your heads to someone who will sort this franchise out! In future we will collect from the Pontypridd/Trefforest franchise who seem to have things under control and provide a good service !

have always eaten at this store previously but after last night, I will never eat there again. to say I was ill is an understatement!!!

(0 mins and still not delivered. Out for delivery for nearly 50 mins so expecting it to be cold, and the shop just hung up in me when I pointed out that it was taking a while! I would avoid

Pizza was wrong, bbq sauce instead of tamato, and tamato sauce instead of bbq. Food wasnt hot, wouldnt replace it.

What an overpriced and disappointing service. I have recieved this evening. My food arrived cold, my wedges was not even cooked! And all i get is we will give you a free item on your next order. Disgusting! I just paid £20 for food i could have cooked myself and done a far better job! Seems to have gone down hill, considering a few months ago if you had cold food they would have replaced it there and then. Will not be ordering again.

Terrible service this evening.. two pizzas delivered a hour late and 4 invited kids had to be fed with good old Heinz beans and toast instead.. we live 3 mins away. Was suppose to be a treat. Should have had a phone call from Pontyclun but nothing.. we could have picked it up!! When it came the pizza was cold and went straight into the bin. Had been in a delivery bag for a hour Michael told.me the pizza delivery man (who started his shift at 5pm and therefore could never have been delivered by 5pm anyway) ... not edible! Not Michael's fault.. poor business model and terrible customer satisfaction.

Service was fast and as you would expect. The staff were friendly. Great pizzas and were very tasty. Prices are reasonable.

Sent the wrong order, ordered dominos cookies and turned up with pizza bread and wouldn't do anything to change this. Very unsatisfied

Had many pizzas from dominos pontyclun and had a bad experience had to wait over and hour for delivery after having text to say on its way. pizzas arrived cold so phoned and was told would have same order free of charge next time only to phone a week later to claim free order to be told no record of it and nothing they can do. wont be ordering from there again!

Lovely and quick service. Good price also.

What you'd expect from Domino's pizza, service is fast and staff are friendly.

Good reliable takeaway, just a tad expensive