McDonald's in Kettering

Absolutely disgusted with McDonald's, had enough, bad enough when you pick up and half your food is missing. Then for once we decide to get it delivered and missing large double quater pounder meal for my son. When rang they were absolutely useless and they said it was nothing to do with them. So all in all paid for food which we never recieved and my son without a meal.

Absolute joke and left my child unhappy. Order £50 worth of food with the app. Received the delivery to find my child's whole meal missing. Tried to use the app to recover it and correct the issue with constant lagging and no success. Next..a telephone call in which they explained that they couldn't redeliver because they 'have nothing to do with the deliveries' all they offered was a refund that takes 3 days..or to reorder the food and pay again..also a free burger if we are in the restaurant.. How many people have had orders messed up!? The kettering staff just cannot get to grip with customers orders.

Food was stale and cold and forgot 50% of our components such as stares and sauces and some fries

i don’t have a problem with delivery but i’ve ordered twice today and both times items have been missing and i’m not happy

Gave us the wrong sauces pretty mid also the share box was just thrown in there not very cash money dawg

ordered £45 worth of food and didn't even receive half my order rang the restaurant and they was rude and responded with its not our problem

Missing food no straws AGAIN no sauces cold not even slightly warm useless never again

SO COLD I HAD TO PUT IT IN THE AIR FRYER TO RE HEAT IT! SHICKING AS USUAL!

Order got here on time food fine, my drink was leaking out the bag as always.

got the order wrong yet again, never ordering maccies ever again!!

No seats enough for eat inside and dirty

the food came Cold and it didn't taste good because of it, the chips tasted like rubber

the hot coffee wasn't placed properly in the cup holder and the coffee spilt out leave a soggy bag and no coffee. Also food was cold

Cathy the cleaner is a great person and always gives great service.

Absolutely the worst McDonald”s I have ever been , pigeons walking around inside . Every table was full of left food , no body cleaning them . The staff was talking the whole time to the manager & on there phones . The machine didn’t give me a receipt to leave a formal review/ complaint . Food was then cold after a 20 minute wait

Good food and quick friendly service

Top not on drink properly all over my carpet& food cold. £21 to put in the bin

Food was hot, coffee was the hottest I’ve ever had delivered as it’s usually like warm at best ! Well done 👍

Never arrived let alone be late

the driver was on the way and for 20minutes according to the map was in one place and not moving

Miss items like always even though I said don’t forget anythink

Took ages to arrive as The delivery time kept changing. When it did arrive it was stone!

Items missing from order no syrup for the pancakes or jam for the porridge. No checks are made before sending out.

delivery driver being greedy as usual delivered 3 orders before ours and all food was cold

I ordered a bacon McMuffin I’ve recieved sausage with no latte

Was disgusting ... food was cold and half cooked when complained about it was told I was wrong .... never again avoid this place

Food was stone cold, chips arrived instead of pineapple stick. Coke was flat and hot

Wrong food sent ordered hamburger but sent cheese burger in hamburger wrapper

Half the order was missing, no burger, nuggets or cheese bites, the only thing I got were two lots of cold chips, terrible

all drinks were split and the food was cold and yhe length of delivery was awful we waited an hr

you sent the wrong dip, I ordered sweet and sour and you sent the curry one and my tea didn't make it as it spilled in transit

Food stone cold. Ice melted. Inedible. Just Eat do not like to take liability for the temperature of the food, but they are equally to blame. The couriers should not be taking on THAT many deliveries that the food quality is impacted. £28 down the drain.

it was late. & cold. I'll never order anything from McDonald's again

Full of stiff idiots. Sat waiting for my take away food half hour. What a joke this 3rd time it’s happened.

The delivery was on time which was good, but when it arrived there was some items missing on the order

This guy ended call on me for no reason Racist

The chicken was cold and hard the same as the chips

When the food arrived, although it was early which was great the chips were cold we had no straws for our milkshakes and we’ve paid for sauces and not received them

Coffee had been chucked in the bag, spilt over absolutely everything and through my entire hallway and all over my table, items just chucked in absolutely careless, food ruined

Dunno why I bother every single time the food comes cold

food was starting to go Cold. very small portion of fries

I ordered the 2 burgers 2 fries for 9.99 plus delivery, and I only have 1 fries and 2 burgers.

drink turnt up split as was only advised by driver just to report it and get my money back but i just want my coffee, now your credited me my money but its more to order cofee buy itself

food cold once arrived delivered in time frame not warm at all.

All the meals were cold it’s not acceptable

Ive finally given up on all mcdonalds locations. My last order was missing half the burgers and the rest was either cold or melted. Service is beyond useless, never had a good experience and got what I ordered.

driver was so lovely and friendly

The food was great just a shame about the cyclist delivering my food who just threw it on the floor and biked off without the code.

missing most things and the things that did get delivered were not edible they were that cold.

this time the order was really fresh and hot

Order cost £15 in tip, Food was cold and shake melted and only refunded £1.10 which didn't even cover the tip

Never had a McDonald’s hot! Never mind delivered hot! Amazing and so quick

Drinks had tipped over and all swimming in bottom of bag

My meals didn't have their oj juice with them

my food was cold ,chips like cardboard and I've cut my gum eating them ,no milkshake from my order either.its a very poor McDonald's this time round😕

i ordered at 17.52 and time quoted was 25 - 40 minutes - food finally arrived cold at 19.15!

Chips were colder than a freezer and so was everything else and then the order took an hour and 20 minutes

Recently refurbished looks good. Friendly staff. Toilet not so clean

Just got breakfast and two peoples were totally missing. Come on, it’s not that hard to read the list? Disappointing for people as now it’s stopped delivering and there’s nothing I can do so had to give up mine. Frustrating. There’s always missing items but this was the worst. Won’t be ordering here again

more than half of the products are missing from the order

Haven’t received my order contacted the restaurant to contact you need a refund

I ordered in-store at the order machines. I waited over 20 minutes for a single 20 box of nuggets. Which had been missed. And still had to wait 10 minutes at the counter to be served and ask about my missing order. And when I got them they were cold and like cardboard. Highly unimpressed. As a chef myself I can see no reason to make a customer wait 20 mins for a single item and absolutely no excuses for them being served cold. It's unacceptable.

I was missing items off my order

Food and drinks was freezing cold because my driver was 40 mins late, half are drinks were empty from “spills”

missing order drinks is all spilt half of the drink is missing everything is wet inside

driver was absolutely useless I told him where to go for directions he didn't listen at all and both drinks were spilt because of him so we didn't get our full drinks food wasn't hot because of him I had to go out in the middle of the street to find him

We waited over half a hour for 2 coffees as I ordered them to the table due to my partner being disabled. Only when I asked I got the coffees, they were cold and only half full, when I took them back they said that's how they come but I've never had that before, very unhappy with the service and attitude of the staff

This wasn't the delivery drivers fault but there's only an option to say "spilt food or drink" - Mcflurry put into the same enclosed bag as an unsealed/leaking red hot coffee. bag wet through and mcflurry completely melted and also liquid. This is basic food prep, don't put hot in with cold or frozen, the temperature will equalise.

All but the vegan burger was cold, not remotely fresh so impossible to enjoy the meal - waste of money sadly.

Food was a bit cold but apart from that great👍.

Regular McCafe layout and decent service

The food was cold and somethings were missing

My goof was cold !! And basically stale

i wanted to be the 1000th review

Wasn't impressed with the half a box of not so large fries

poor quality and bad wrapping of food. All food was cold aswell.

arrived within delivery time. not very warm. everything was there.

Once again failed to deliver all food ordered, shocking not good enough.

fries were cold and rubbery wrong size burger no straws or napkins could not eat it and the chocolate thick shake was like water no flavour

Its missing one of my burgers from the order

My food come and was the wrong food. When I rang up to explain all they said was sorry and I could have my money back. 17 working days later & I’m still waiting for my money back. I’m so annoyed! & unhappy with the come out.

Absolutely disgusting. Ordered on the in store app. Just a plain chicken wrap with lettuce On receiving the wrap I could smell mustard on the lettuce, returned it straight away as allergic to mustard. NOTHING ON THE IN STORE APP TO SAY IT CONTAINS MUSTARD OR ANY DRESSINGS. Had to ask a memember of staff to produce a allergy leaflet. !!!! These leaflets should be on display at all times! Or an the app. Ordered a plain chicken burger, bun and one piece of chicken, while waiting for my order I witnessed the cook put rubbish in the bin push it down then immediately handled my burger, I felt sick to the stomach 😫 asked for the manager who was unavailable 😡 so no results. Nobody came to see me at all. Not one SINGLE PERSON IN THE KITCHEN AREA HANDLING FOOD WORE GLOVES!!!!!!!! Have written a letter to the environmental health. A very disturbing experience. Walked out in disgust still feeling sick. 😪

food was incorrect to what i had ordered unfortunately, arrived cold. drink was also spilt and came with no straw. i’m not entirely happy, i understand but i’m a student and the price didn’t add up to the service

The upgrade looks a lot nicer, but at the cost of seating, which is really inconvenient for a place located in the town centre.

I did not get my order!!! please kindly refund me my money

delivery time kept extending - which is somewhat fair but food arrived ice cold and considering its McDonald's chips and a burger , most ended up in the bin as was awful to reheat

It says its delivered, but its not. I ordered it around 18:10 and it originally said 18:30ish, the estimated delivery time has moved back about 25 times since i placed the order, and now its gone str from 'preparing a driver' to 'the foods delivered'

Poor overall.. fries like cardboard food cold and no confiments or straws

Half the food was missing and couldn’t even get a black coffee right.

They didn’t bring me food only a drink and 5 dips

The order was never delivered and at the 2 hour mark said it was delivered me 11 year old son was crying as he’s waited so long, I then had to cook for him after he earnt this take away for it to never show but just eat stated it had been delivered

I don't understand why people don't do them job properly. I'm a regular customer and every single time I order food from them they do miss something or send me wrong food ... the straw never come with the drink, and the new cups are very soft you can't even pick them up and drink because they never send straw. Need to stop order from McDonald's as is very disappointing. Today they miss my fries and straw for the drink .

McMuffins not up to usual standard compared to my local bit drier.

Wrong delivery not what I ordered shocking as normal when you order on here

The chips with the large meal had less in than the medium meal. Thrown together with no care of quality control. Dreadful

Forgot the sauces again, seems 50/50 if sauces might be included

There was no delivery the order has not Been received

Most of the coffee had been lost on delivery and was cold. Very disappointing.

driver polite and friendly, and good manners

Delivery taken too long resulting in cold food. While watching the map it seemed he had too many deliveries at once