McDonald's in Havering

New layout is cleaner and fresher.

The staff slung the order over counter at me commented to manager was ignored and she just kept talking down to her staff.

Really speaking it was not McDonald's, but Romford Shopping Hall that I decided to pop in. And was really charmed by the romantic, retro and Eastern atmosphere of this place, its caffes, shops and charity shop situated on its 2 floors, connected by the escalator. Lovers of the retro style, Eastern food or families with children are warmly welcomed - yes, there is big playground for little visitors, too! This Shopping Hall is close to the Romford Market Place, between Home Bargains and Iceland. I do love Romford that never stops surprising me! May be you will be surprised, too!

Service was nive. Bht the fries were not good. Need to be change oil at perfect time. Thanks

Always have to ask for fresh fries as hardly warm when served..staff look at you as if your asking for something wrong

I had some real trouble with the app today. But all was resolved by Maria at this branch. She was brilliant and deserves 5 stars.

Good place for a fast food and coffee.

Lovely staff thought out the restaurant

The normal McDonalds - you know what you're getting at a reasonable cost. The children love it so an occasional treat is fine by me.

The renovated space looks better.

9.15 pm 24/07/24 staff deserve raise

It's mcds what review do u want.

person giving my food was rude and disrespectful the food was just so mid rather i fount a finger nail in my wrap like yuck!!!

The chips are stale the burgers are cold even the lettuce looks like its been left out for days, the milkshakes just tastes like milk no flavour really is bad food

Very amazing hygiene and food. Meal prices were very reasonable. The fries and drinks are well scrumptious. Nice vegan options

In my opinion, it was a pretty nice experience. The food was really good and everything else was pretty ok. I recommend

The delivery is too late for Sunday lunch, but the ambiance of the restaurant is pretty good. The seating and the restroom are also good.

Full of mardy kids after school. Feel sorry for the staff

Breakfast order has been wrong a few times.

The staff behind the counter seemed truly on the ball, I'm always a little surprised at how fast the staff are at this McD's. Considering how busy it gets I especially appreciate the delibrate eye contact and genuine smile when food is handed over. Thank you. Special mention to the lovely person on FoH with short burgandy/dark red hair... I noticed you 😊 and thought the place was immaculate. I hope you're not too cold at the front station it was absolutely freezing 🥶 Manager please make sure those guys have McDs fleece jacket to keep them warm 😉

A gastronomic journey worth savoring! The menu is a fusion of unique flavors, and the staff's passion for their craft is evident in every dish.

a group of chavs told me to kick the door in to the bathroom and then proceeded to do it themselves when i said nah and i watched them enter into the SINGULAR stall where there was a man already in there and they all piled up in there yelling at him to leave and then probably did lines in there since i heard them talking about it outside, food was alright tho

took 15 minutes just for a banana milkshake and when i went to ask they forgot it was meant to be made and then my friend had 20 nuggets and they tasted horrible and were pinkish on the inside and were very clearly undercooked.

The usual mcdonalds but the staff could do less off the chating and more cleaning.

On 17/12/2023 I attended mc Donald’s and made an order. On my way home after leaving I noticed my order was missing items. I returned and explained to the shift manager Amadu the issue. He said it was my responsibility to check my order and if I returned then he would ban me from th store because I had also previously told him that another order the previous day was incorrect. He then walked off whilst I was talking to him. He walked to the back of the kitchen moaning about me to his staff. This is the standard Mc Donald’s expect from their managers. They threaten to ban people from their stores if you complain that food that you paid for is missing. This is disgusting. I will not return to this branch again!!

I would give minus 5 if I could waited 1 hour 15 mins 3 different couriers until 4th finally delivered. Its was cold minus a hash Brown and got a cold plain coffee instead of cappuccino..I ordered through Macdonald's app too same as last time and that was worse half food was missing and cold and Macdonald's passed the buck to uber and they refused refund so last time paid 27 for a double sausage and egg mcmuffin meal and my 2 year old breakfastwas completelymissing.. I wont ever be using south street Macdonald's again and I recommend others to follow suit

Seemed to get busy suddenly then quietened down again. Staff dealt fairly well with the orders to be fair. A few of Romford's finest teenagers contributed to the low atmosphere score....

Very quick service. The burger I had was put together with care.

I order home delivery arrived with no chips and what should be a frozen drink upset and leaking all over the place this was 15/11 ..rang Uber I was told the order would be refunded. 24/11 no refund..phone Uber it can take up to 15 days to refund! Tried MacDonald what a rude man ...told me it was Uber who has to refund..it was his staff who forgot to include chips and packed the drink unsatisfactory so the lid come of during transport!

Not open til 12 am, complete liars

Just a proper mcdonalds but late at night some rough clientele.

Normal McDonald's,full of moped and delivery people.I wonder where the customers are supposed to sit.

Had a worst experience ever from a McDonald’s. I ordered 2 meals and 2 burger for my friends as well. I didn’t receive a receipt from the machine. But When I reached the counter to pick the order. The guy asked me to tell the order, and when I made a mistake. He asked me to remember the order to let me have it. I showed him the the payment transaction to finally collect it. He was so rude and treated me in a not so friendly manner. If you want to check the order please make sure you have a working machine. Asking the customer to remember it and recite is not a great customer service. The food was good even though the service was not.

Not a bad place, pretty much the usual

I love this place very nice people working there 👏 Driver

I was not in McDonald's last week. Some bloody tracker tracking me.

Great food my daughter love her chicken burger with cheese

I recently had breakfast at this restaurant. I utilised the self-service machine to place my order, and I found it to be very user-friendly. However, I did experience an issue with the receipt printer, as it was not functioning properly. I informed one of the staff members in the dining area about the problem, but she reassured me that I didn't need to worry and that all I needed was the order number. Although I already knew this, I still desired a receipt. Additionally, unlike other McDonald's restaurants I have visited, this particular machine did not offer the option of having the order delivered to the table, which was a bit frustrating since I was accompanied by my 3-year-old son. The quality of the food was not satisfactory. The egg in the double sausage and egg muffin appeared to have been kept in the heated cabinet for an extended period, as it lacked moisture and tenderness. Instead, it had a dry and slightly firm consistency. I was also disappointed to find that the pancake I ordered was only lukewarm, as the butter did not have an opportunity to properly melt. All in all, this visit was underwhelming, and I sincerely hope that the food quality can be enhanced in the future.

Very very busy place. Service was good

I asked for wrap of the day no bacon and they gave me bacon, They must put the sticker on them for fun

Why does it take so long to be served??? Staff chit-chatting their shift away, no concerns for customers. It's supposed to be fast food not grow old and gray while u wait!

In recent weeks the standards here have dropped drastically, but today I decided this would be my last visit. The food is never more than warm, but my hot chocolate - which was only just over half a cup - tasted like dirty washing-up water. It's always crowded and noisy, and matters aren't helped by the hordes of delivery bikers hanging around and sitting on seats needed by customers. The women who work in the customer's area seem to be reluctant to actually do anything but chat to each other, let alone actually clean the tables : they are, however, very good at emptying the bins when customers are eating at the tables right next to them. But the biggest problem by far is that the place is infested by midges : it's impossible to eat a meal without them constantly flying in your face, and I killed five during the short time I was there. These last two points don't say a lot for the standards of hygiene here.

Nice shift manager very help with the app But unfortunately food cold.

Drinks half full paid extra for a large to get half a cup asked for it to be remade and got told that's how it comes and won't be changed no good customer service skills at all, people on the lobby are lovely, people behind the counter need re training in customer service

First visit here, just popped in for a coffee. Clean restaurant and quick service.

Ordered here Double Big Mac with a bacon meal and paid an extra 20p for 2 ketchups. French fries were good but I noticed that Big Mac was cold. Moreover, there were just 2 beef patties instead of 4 (as I ordered a DOUBLE Big Mac). When I came to the cashier desk and explained the issue the worker was proving to me that it is a double Big Mac because it said so on the box. I told her to open the box as she didn't even look at what was inside. Eventually, she understood what I was talking about, and explained her colleague/manager the problem. After that, she told me that the burger will be replaced without even saying "sorry". By the way, the replaced Big Mac had half as much bacon as the original one. Not happy with the double Big Mac at all: beef patties were absolutely tasteless with very little sauce, and a couple of bacon strips, as I mentioned before. In addition to that they didn't include the ketchup that I paid for. The only free table was near the trash with a lot of flies around. Not the best experience, will never come back here.

Quickest service I have ever seen. Nice, clean and spacious.

Yuk horrible burgers 🍔 like eating rubber

The service here is fast, the worker was really kind, she saw my order and saw I didn’t want ice because I get brain freezes too fast, so she saw my drink had ice and she asked me nicely “Do you want it with ice?” and I was nervous and anxious and said “Yes please” but I wouldn’t mind having it with ice, because that worker was being so kind. The service was fast. Good for anyone that wants a fast service and easy access.

Very friendly and helpful staff with wonderful McD menu. What else do you need?

Nice hot fries. Sadly this is not the case in my usual visits....

Extremely fast service at this classic food joint. Great staff as I have known a couple of them for years there now. Staff stay a long time here which is a great sign of good management if nout else. 2 mins is about fastest ever they have served me here, averages only 4 mins when super busy too. Longest about 6 mins tops. Security guards do their best here. Being in the main bus and train thoroughfare doesn't make it any easier for them. I think they should put two there now in busy times these days. Open long hours too. £1.99 vouchers valid here. No drive in.6am till 5am next day takes some beating doesn't it! 😄💡🕯🍁🍀🍂🍃🐲🐍👀🙏🎅💸💷💶💵💴🔮

Worst for take away orders. Food always comes cold, chips soggy and drinks spilt

Ordered online via just eat and they kept me hanging for 2 hours before they finally cancelled my order, don't waste your money or time

This place gets more like Ilford each visit. I won't be back, this part of Romford is now vile.

Too busy with Delivery drivers and staff not concentrating on orders. Never order the iced latte more ice than latte

Not safe place for family or alone person trouble place it's not for people to hang around at night time Romford town is becoming like a butcher place kids dying stabbing each other police is there daily

I only really have breakfast. Must say the cleanist toilets ever for a McDonald's. 👍

Close to Home, easy access to get to, staff sometimes appear to look worn out and fed up. Always busy and rushed. Uber drivers in the way of customers in the queues excepting their orders to be given first rather than thinking of others. Good points. Big restaurant, close to home easy access. Bad points, at times food is not hot, burgers usually cold. Waste time to go back and ask to have order changed as it is busy. Fights broken out before with shouting and swearing. Surprised the restaurant is still there. However it’s been there along time. Only go there if really need to eat there as a last resort.

Slow service food was hot and friendly

Daughter ill after eating it tonight, delivery via Uber, & I was ill after eating it last week .....!!!

The service and food is good. Sadly too many food delivery drivers hanging around, some with their crash helmets on, making me feel very uneasy.

I am a vegetarian and ordered a McPlant burger. I was given a Big Mac. Luckily, I didn't eat it because I realised the packaging looked different. The woman who served me insisted I'd ordered a Big Mac. No apology, nothing. The machines also don't give out receipts.

The only thing I like about McDonald's is their Toffee Latte.

If I could give zero I would. Waited over 2 hours for food delivery and then it was just cancelled without any contact or anything!! How is that even possible??

me and my boyfriend goes to Mcdonald coffee or tea and milkshake

Ordered a takeaway which arrived cold. No straws were included. No dips, despite paying for them. Strawberry milkshake arrived instead of chocolate. Absolutely disgusting. Attempted to complain, but they couldn’t have cared less.

Staff are always so friendly here, particularly with the kids. They are also super efficient. I am not a huge fan of McD but come here due to the kids loving it. This branch always makes me not regret going in by just making everything run smoothly. I have been in branches where things are so slow and they sometimes have half the amount of orders going through them! Great job team!

They always close off some sections early

All food was very hot and fresh

Yes, mate, finally a Maccies that know what they're doing, quick turn around and warm.

In general there is lots to improve starting from serving well cooked foods are coming just slightly warmer then fridge temperature very unhealthy for the user's!

Good McDonalds, always seems to be cooked fresh . Mostly very busy but service is quick. Great to grab a quick snack on the run .

Long day at work , fancying a quick bite on way home at 23:15 thinking it would be open...wrong ; shut even thought it says midnight on the times for closing on the door !

Is a good place to grab something quick. However, we went at 9.30pm and half of the place was closed. Only had a few tables left that you were allowed to sit to eat. Otherwise than the fact that it is busy and it feels strange when you want to eat in as everyone has to pass next to your table is a good place to go. Clean, too.

Never been to this shop to many delivery drivers outside have tried to walk past but always crossover the road due to teenagers hanging about

If I could leave less than 1 star, I would! I ordered online, food arrived promptly but half the order was missing. I rang the store, I asked to be sent the missing items, however ‘GIDA’ (apparently a manager) laughed and told me that no driver would be prepared to drive back out so that wouldn’t be happening. I asked to speak to a manager, she told me she is one, so I asked to speak to someone higher, to which she said they’d just gone home (very convenient). She told me I must’ve been delivered the wrong order, I explain that was not the case, the receipt clearly stated my order, the issue was that half of it was missing. I have previously ordered online from here before, and on one occasion was missing only 1 item and they sent a driver out to deliver that (which was great customer service). Unfortunately I think GIDA needs to go back to customer service school and learn that without customers, she wouldn’t be in a job right now.

The food looks and taste like its been left out for ages it was cold and dry threw half of away

All good can't go wrong with MD

Thanks for giving my umbrella back!

Co za dziwne miejsce z toaleta ma kod - niedługo na cheap wejście do taniej jadłodajni- obsługa tragedia

My kids were happy with their food. I would have preferred to see a non caffeine option for the fizzy drinks.

came in during the day, was quite busy and crowded but I was able to find a nice spot to sit in the corner 🖤 service was fast as always, overall not bad 🖤 also I'm glad my picture went viral💞🔥

Really bad experience on this mc Donald’s. Went through the drive through to order 3 fish fillet meals. I confirmed twice that I needs 3 meals. When I went to pay, the guys said 2 meals, I repeated again No 3 meals, he said ok, and took payment. When I got to window to collect I was given 2 meals, when I complained they said you only paid for 2 meals. I said again I asked twice for 3 meals, repeatedly repeating myself. They said you have to round again. I had already waited 25 minutes and refused to wait again. They just ignored me. This was at 9:30 evening 19th December. Staff were really rude over a single meal. Asking me to park up and go round etc. customer is right just doesn’t happen here. I hope someone takes notice of there people, really out of order as I needed 3 meals for 3 kids and ended up with 2. DISGRACEFUL

Food was great and service was quick, felt for the staff, having to deal with a few rude people and kids but impressed with how they handled the situation

Stacey was very rude I came in and ordered a meal and when I received my meal I asked for ketchup she ignored me and was laughing with colleagues I asked again and she said no I cannot give you ketchup so I had to ask another person who then proceeded to supply the ketchup terrible service

Quality products excellent costume service 👍

Centrally located near Romford station. Decent food but long queues sometimes. MCD in general in the UK lacks vegetarian options

I haven't used this place for about 3-4yrs but was returning home after a very long day. I popped in and decided to use their self service ordering, didn't go quite to plane and it had run out of receipt roll, I pressed to cancel however it had still processed my order as well as processing an order I placed at the counter. I realised when waiting looking up at the board that my order had been processed twice even though I had pressed cancel. Upon my first order being called I approached a staff member informing them what had happened, the young lady was don't worry I'll get that sorted for you. All the staff looked very smart in their uniforms, all looked relaxed and happy whilst working. I was given great customer service and would definitely return, not sure when.

Disgusting. The stuff very very rude. I ordered a big tasty with bacon and i nearly died last night the bacon had a taste that was off for days anyways I went home and all night I haven’t stop vomiting. Thats so bad for thanks goD I didn’t give to my baby from my burger.

Yummy yummy in my tummy! Great experience with the service food and everything: it is great. Fast food as the name suggests

This McDonald's has much of the modern standard experience but it does not seem to operate table service in the standard way with no sign of tent markers by the ordering machines. As a result many eat in orders come sloppily bagged instead of on a tray. Otherwise the food is standard McDonald's and the ambience is typical busy high street.

Very prompt service, clean and well run

Wrong drink to start …I ordered a coke NOT A Fanta. Cold food. No sauce that I ordered. Awful

Ok for a visit at quieter times of the day...

Food ok, cleanliness let's it down tables always dirty and have to ask for them to be cleaned

Always a warm welcome support staff

Customer service is not so great, it can be better.

It's a McDonalds. Few too many delivery drivers hanging round buy thats the norm nowadays.

It's a McDonald's. Full of school children at some times in the day. Quite a small restaurant.