McDonald's in Basildon

Not enough car parking places but space is very limited at this location in view of the drive through that they need, also due to the location at the side of the A127.

refurbished at this venue is great.have a separate area for kids to play.very clean an quick service.great if you've just come off the moterway an need nice quick hot snack.

Took a good while to get served. Was definitely seen, but not served. There was one customer in front of me. Who was served, went away, came back to change her order, she was seen too, all the while I was still waiting to be served. Not good and very telling!!!!

forgot half my order food was freezing cold and waited over half an hour.

Have ordered food a few times. There is always food missing. I have complained. No reply from store or customer services.

This McDonald's is a bit of a mixed bag. On the one hand, it's conveniently located, but it's quite small for such a busy area and parking can be a real challenge. The restaurant itself always seems to be packed, which can make for a bit of a hectic atmosphere. That said, the staff always seem to be working hard and doing their best to keep things moving.

barley any chips and I had no cheese in my burger just meat and bread

Drive though is now pointless. Should be called the park up. Don't remember the last time they just handed me the food. To make matter worse it was cold. How on earth do they give you cold food when you have had to park wait for it. Bring back the good old days.

Nice clean McDonald's food was nice and pleasant atmosphere friendly staff A handy place to stop at when travelling ! 5 Star Review ⭐️ ⭐️⭐️⭐️⭐️ Check out the pictures I've posted below ⬇️

Ordered 1 breakfast rap for my partner with 1 pancakes breakfast. Had to wait 15 mins in car park only to find as we had already driving away that the pancakes had NO SYRUP or cutlery to eat with and tye breakfast rap had BROWN not RED sauce in it!!!! Leaving us both no choice but to bin the food.. my first McDonald's in a while.. won't be buying another for while that's for sure

I think I have massively overrated this place giving it a one star ! No milkshakes half the time I've ever been and I don't remember the last time I got home with a complete order! Stupidly I didn't check the bag so I got home without hash browns . Awful place .

It's a regular McDonald's, would say the service was good and they made a really good effort to keep everywhere clean as soon as people left tables.

Please pass this onto Grace who works here - her service is always on point. Always has a smile on her face and always happy to help and go above and beyond. It's a shame her colleagues won't follow suit.

Every time I use the drive through I have to wait in the car park for my food to be brought out. Only ordered a burger and fries.

Had a long wait for a small simple order (no special requests).

That blonde Jake fella was quick and efficient on drive thru! Even gave me extra barbecue sauce 😝

Took awhile to get food but was all correct. No cheese in the main burger which was good. Sometimes they add cheese to a plain burger.

As usual some of the food is fresh, other made hours ago and taste weird. Drive thru orders have something missing every single time.

Customer service redecously angry and rude ladies from drive trough window trow receipt in to my car!!!

A very efficient operation served straight away would recommended this branch

I’ve thought about leaving a bad review on here for some time and tonight’s order really is the last straw (not that I got one!) Tonight I had a delivery of: Cold and Stale chips (& only 70% of the box), no straw for my milkshake, no topping on my McFlurry, and approximately 6 pieces of lettuce inside the world’s driest Big Mac that looked like it had been thrown into the box from a distance. Everything was cold - none of it tasted nice. Me and my husband only order from here because it’s the closest one to us. You only ever get your full order 60% of the time from this McDonald’s so ALWAYS check the bag before pulling away from the window. We won’t be going back.

Better than normal for the hash brown quality

My sons birthday, and they looked after him when we popped in on the way home.

McDonald's is what it is. Fast food and nothing more

After visiting drive through at fortune of war laindon branch, the service was ridiculously slow, staff did not even communicate, no simple customer service skills, no thanks, no greetings, no smile. When I asked why we were having to wait so long I was ignored, there were people also coming from waiting cars asking why the hold up. I asked again what was happening, why taking soo long, to just be told rudely, I dunno, they were moving so sluggishly and were disrespectul. By the time I finally was handed my food for my children, it was cold. Absaloutly appalling service and quality.

Can't understand you at the drive thru, then don't give everything you order, plus you had to ask for stirrer and sugar for the coffee. Useless vv

No issues with instore ordering, or tailoring my order. Food received as it was ordered

I recently had a fantastic experience at McDonald’s. I was lucky enough to be served by a drive-thru employee named Ossie. Their exceptional kindness, amazing customer service, and informative advice about current deals made my day. It's clear that young people like Ossie have a lot to teach us about good communication and customer care. In just two minutes, they completely turned my day around. Thank you, Ossie, and McDonald’s!

Haven’t had McDonald’s in years, probably won’t go again, drive through, pay extra for happy meal toys X2 then they only provide one, who stole the other one ? They ask if any dips then they don’t provide those either, they pass open boxes through the drive through so food gets cold quicker. Even hot apple pie cold. Oh and the food tastes awful.

Very rude and unprofessional child like staff and management!! All need training skills in basic customer service.

Loved it here, stayed at the tree house camping area and had a blast. Ate in the restaurant was looked after really well, the food was great as was the coffee.

Worst macdonalds in the uk! Gauranteed to get your order wrong 100% of the time Update... several years later This resturant still gets EVERY order wrong, doesn't matter how you order, collection, drive through, delivery. Via the app.... guaranteed wrong EVERY TIME

There are some new faces - especially among managers - that seem to have a changed approach, and this is obvious in the overall experience.

It's a mcdonalds. It's always good for a quick snack and coffee

Restaurants always clean and staff friendly

Good for a fast food place, only drivethru this time, friendly & smiley faces

Bad the way the staff put the burgers together my 5 year old girl could make a better burger

Burger cold. Chips cold. The server was a lovely, polite, friendly girl. We have no desire to eat here again.

Rowan Bramble edged me in the skibidi cubicle

Standard McD's. The shop was busy when we arrived in the late evening but the staff was efficient and got the orders completed quickly. Seating areas were clean and the toilets were well taken care of as well. Has kiosks to order too.

Whoever was in charge didn't seem to want to help their staff so order was a mess and food was poor. Not staffs fault when they need the support

It's Mc Donalds! You get what you expect!

Order was wrong tthe strawberry lemon ice drink was just liquid ment to be a slush

Don't waste your time. We love this food, but hate it.

By far the best mcdonalds in Essex..staff are welcoming and friendly, food is always fresh and hot ..service from staff is never too much ..keep doing what your doing laindon mcdonalds ...im loving it 😍

ordered to take away, cheeseburgers, and fries missing. squashed hamburgers, uncooked chips. simply terrible. take my advice, check your orders at the counter..

Service from this place is good and staff are friendly. But the place is terrible when busy, blocking the roads, junctions, pavements.

Nothing short of AMAZED with the level of sorvice hewe! I was fiending for the gwimace shake, but unfortunately it was out of stock. Helpful employee Wowan went all de way to Ohio, shaking his level 100 SKIBIDI gyatt, and returned with the gwimace shake in hand, signed by Kai Cenat and BBL Drizzy! I was so happy I did the goopie dance on the counter. 5/5

This McDonald's branch is certainly at a high standard of cleanliness. The staff were ever so welcoming and friendly. The food was also brilliant and high quality! I decided to "Pick up food" from the counter, the worker was ever so kind she said to take a seat as it would take a while and that she would provide table service which was ever so respectful. Service was a 10/10, I definitely would recommend this McDonald's branch!

So basically i went to the toilets which were clean and THEN when i was taking a fat poo a head popped out from the toilet. ARGGHHH SKIBIDI TOILET! I shouted and it started to say skibidi bop bop yes yes as it started mogging me. A curly haired employee with a level 10 gyat managed to save me from the evil skibidi toilet as a sign of gratitude i gave him the most sloppiest kiss ever. Love you baby 😘

McDonald's hits the spot every time

Quiet and peaceful, would recommend

I went to the a127, Ordered 4 Ice creams and only got 3, I got told to go and Que again for another one, which I wasn’t happy with. The manager come out and really helped and sorted it all out saving me time to go and queue once again. Great manager and polite team.

I think it was one of the cleanest McDonald's I ever been. Usually are disaster on them toilets, but wasn't like that on this one... The rest of the restaurant looks clean from the entrance, compared with many...

Rowan Bramley is a brilliant employee who touches my special place!!!

Coffee was enjoyable and it was quiet which was nice for that time of the day.

Make sure you check your bag before you leave items are always missing Useless place

Every time we order from here, we’re always missing items. It happened so much, we now order from a McDonald’s that’s double the distance just because they actually get everything correct.

Waited 25 minutes for my food to be brought out, they forgot half the order and was stone cold

A convenient road side branch of McD's.

Unprofessional staff, long wait

Travelling, right next to the road for a quick stop

What can I say. This definitely isn't a 5 star restaurant, and my kids definitely aren't loving it. But you know what, since it's Sunday and I'm eating steak and eggs for breakfast, you deserver 5 stars from me. Thanks buddy Your friendly neighbourhood SpiderSam

We went through the drive through today 2nd of march we placed our order they gave us our coffee and said to park and they will bring the food it was raining when they did bring our food our coffee had gone cold and the bags were open so our chips got rain on them and the burger was cold anyone with half a brain would fold the bags over and give the coffee with the food.

Had to put one star doesn't deserve any . Went through the drive through, given our coffee and told to park up and wait for our food (what's the point of a drive through)coffee was cold by the time the food was walked across in the pouring rain in open bags so also ended up not only cold but wet as well. Manager should be trained properly or sacked . No common sense. Worst McDonald's ever been to .

Food was terrible ...Chicken in the chicken sandwich meal was cold and rock hard could knock someone out with itt .chips were old and they messed up the order we ordered a strawberry lemonade but got a fresh orange instead Tried to ring branch to speak with the manager but no one answered the phone .. Appalling food ...

Standard McD food but the lady managing cleaning is absolutely amazing. Not only spotless clean tables but also attentive to parents need. Thank you miss, you're star ✨

Dropped in for breakfast after pickup stepson from airport. Food was all ok but once again no receipt from the in store order point 😤

One member of staff let this resurant down with an untruthful attitude and covering her ineptitude with lies. This individual didn't seem to be able to come up to Mcdonald restaurant good level of service.

Not my thing good for children milkshakes are good though.

Fast service Very nice and neat burgers

Clean. Fast service. Good food which was hot. Staff really friendly and welcoming. This was appreciated after a very long drive. All parking spots numbered so you could order via the McDonald's app if you'd prefer.

Couldn't get the meal right. Missing desserts. Chips supposed to be large but size of a small portion. Ridiculous.

Always nice and clean and helpful staff.

Ask to wait longer for my take-away and when the take-away was brought, it did not have all what I paid for. Definitely will find another McDonald's to eat next time.

As far as McDonald's go, this one is great! We were there at a peak time, just after 5pm; the place was packed, as was the drive through. The service was excellent, our food was quickly prepared fresh, and the lovely attendant helped us get seated as she washed our table. It was a great stop for sure. Best McDonald's by a country mile!

Cheap, fast food. Usual MacDonalds experience. Friendly staff.

It's a McDonald's...nothing to say..

Items missing and food tepid. I found the staff rude and extremely unhelpful.

Always nice hot food. Well done 👏

Overdone sausage and undersized muffin and it had been sitting.

Your typical macdonalds stuff good

Terrible service!!!! Ordered breakfast at the drive through. Hash brown was not ready so we parked up and waited. 45 minutes later apparently they had lost not one but 3 of our meals. Absolute Imbeciles !!!!

Had food delivered from here once a week for over a year. Enough is enough, we will not order from here again!!!! Food is cold nearly everytime we get it. Items missing. E.g-dips or nuggets. It's not on. People shouldn't be receiving food cold. And when they've paid for something to be delivered it should turn up.

ABSOLUTELY AWFUL!! order was 2 hours for delivery despite claiming 30 minutes on uber eats. When the order arrived we had a third of it. This was a total disaster and a total disgrace to the McDonald's name

Drive through? More like a park and wait 15 minutes for a wrap

Staff in the restaurant keep it first class clean only dowfall is the food is cold

Very busy but lots of staff, but this did not make the whole process more efficient! It was a total debarcle, 3 members of staff standing there doing nothing. We unfortunately got Mr McI don't know what I'm here for! Our food left on side for at least 5 minutes before they called our number. Consequently it was barely warm by the time we got it home. We ordered brownies which were missing from our order. This is not rocket science McDonalds, sort your process and staff out, they obviously cannot cope when more than 3 customers come in at once.

Poor service, cold food and wrong order some missing and given attitude from staff. Very reluctant to replace stating just cooked?

Always happy to go to mcdonalds

Food is substandard and staff can be rude

Slowest time ever waiting for food thru driveway

The service was a bit slow but the food was accurate, good temperature and delicious

Very small car park I was told to park up and wait as busy. Had to double park as car park was full Waited 10 minute and watch 3 deliveroo drivers drive out. Not impressed will not use this restaurant again

Today I took my kids for their Pokémon happy meal which they advertise at the entrance with a huge sign!! But they gave him a box with Picachu's photo but the toy was the Pets movie, I asked them and they had no idea that this month they announce to children that buying a happy meal includes a Pokémon and some Pokémon cards!!! It is a disappointment and a shame that they play like this with children's feelings, are more honest and do not attract parents with their children with misleading advertising.

Just coffee can accept from this place all the rest is just rubbish so never it it

THIS RESTUARANT CONTINUES TO CHARGE FOR ITEMS BUT FAIL TO DELIVER THEM! THIS IS NOT ONCE TWICE NOR THREE TIMES BUT ENDEMIC MANAGEMENT FAILURE DO YOURSELF A FAVOUR AND GO ELSEWHERE I HAVE HAD IT WITH THIS RESTAURANT ONCE AND FOR ALL NO BURGER IN MEAL, PRETTY MUCH A KEY ITEM! NO DIPS IN CHICKEN NUGGETS, KEY ITEM COFFEE SODDEN BAG HALF FULL DELIVERED LUKEWARM DELIVERY DRIVER WAS SOUND BUT I SHOULD HAVE OPENED THE SEALED BAG AND CHECKED THE CONTENTS BUT WAS DEALING WITH THE COFFEE SODDEN BAG WHEN CALLING TO LET THEM KNOW, NO APOLOGY FRAUDULENT TRADERS TAKING MONIES FOR SERVICES THEY DO NOT DELIVER WE ORDERED LESS IN ANTICIPATION WE MAY BE DISAPPOINTED, THAT WONT BE HAPPENING AGAIN

Ordered via McDelivery two days in a row (stupidly) on 20/09 and then 21/09. Delivered freezing cold on the 20th, and a voucher was issued as good will. Assumed it was a bad day yesterday and ordered with voucher today (AD688) and if anything it was delivered colder today. Another complaint sent, lesson learned. Don’t order for delivery from here.

Staff at drive in very unhelpful. Asked if my order was correct as I couldn't have the bread roll due to be ceoliac. Was told to check my reciept!!!! Acted as if they couldn't be bothered to serve me. Food was luke warm also. Won't stop there again.

McDonald's are too focused on delivery and the walk in and drive through are left to rot, not good customer service! Absolutely appalling service, over 60 queing for their food, my order took so long I had to leave after queing for 45 without my order only to be told on the app I had received it. Surely a massive company like McDonald's could do better.