McDonald's in Tonbridge and Malling

Worse mcdonald's this side of the UK, rude staff, slow service and disgusting food

Although there was a 45-minute wait at the drive-thru, I was impressed with the quality of the food. My wrap was hot, made exactly as I ordered (without egg or ketchup), and my missus enjoyed her meal as well. Despite the long wait, the staff got the order spot on, which made up for the delay.

Terrible service. Just popped in for something quick and had to be somewhere and waiting made me late. This is the second time I’ve been here and had to wait a very long time for my food. You normally have to wait up to 30-40 mins to get anything. They also make sure they get mcdeliveries out before giving out food to people who go in to order, that must be their priority.

This branch was clean and nice and warm on a chilly day. I ordered the filet of fish meal. To be honest it could have been hotter but was ok. My order came up in under 5 minutes. To save money,download the McDonalds app and also earn points for freebies. Contact with staff was minimal and matter of fact but not impolite. There are toilets onsite. This branch has a drive through. There is outside seating. Parking on the retail park is free for up to 90 minutes and is monitored by CCTV

Rude staff, crap food nothing good

Incredibly slow service with drive through getting the priority over those of us trying to eat in, having to wait 20 minutes for a simple Big Mac meal. When it did arrive the chips were cold and soggy and the burger was deconstructed in the box. This experience wasn't isolated to just me, literally 10 other customers were stood complaining whilst the staff appeared oblivious to their surroundings. Yes it's McDonald's but surely it should be better than this.

This McDonald's is buy far the worst I think it's largely down to poor management at all levels. The food is often wrong , cold or just missing. When it's busy the staff have no communication or let you know about the wait times or even let you know there be at the till soon. And when it's not busy the staff are normally chatting casually slowly packing your stuff (witch is fine !! If it wasn't cold or missing ) last Friday I when In and there was 3 people working just three on a Friday night !! I was soo mad when they got my order wrong 3 times and finally when I got my food it was cold. But the employees look like that wanted to die honestly all three was trying. I got the impression the franchise owner don't care about there staff at all.

When someone says Mc Donald’s you automatically think of ‘fast food’. Unfortunately, workers here do not understand the concept of fast as it took over 45 minutes to receive two food items. After asking multiple times for our order we were told they were just finishing up the order and getting it packed. The last time we asked, I think the person below the manager said and I quote “I don’t have the ticket for that so get them to write down what they ordered”. Please bear in mind that we had already waited at this point for 30 minutes. After still not receiving our food we spoke to the manager who had offered 2 free meals and our order sorted. Also the food was cold when we received it! If you are going through the drive-thru you will be waiting around 30/40 minutes. Do not do this!

Absolutely fuming, ordered via McDonald's app over an hour ago - 3 drivers picked up and and so on... Food is stuck in a loop that we can't cancel Tried ringing hermitage lane McDonald's repeatedly to cancel order but was repeatedly hung up on my a member of staff. McDonald's, and their contractors Uber eats and McDonald's staff at hermitage lane are a disgrace. Will never order from them again.

the night shift here is a gathering of slow-developers

Understaffed! Requested a refund but staff denied and said it was company policy as under new management (not sure what that’s got to do with anything). Food took over 30mins, order incorrect. All tables dirty with no one cleaning. McDonalds now days are more concerned with serving the Deliveroo drivers than giving good service to customers standing in front of them. Very poor. Will not be returning to this restaurant. Bring back Ronald he would run it better!

Awful. always busy. Missing items in my drive through order, yes forgot to check but shouldn’t have to and got home to 2 items missing. Not driving all the way back now and try to phone and number just always engaged. Foods always cold despite waiting

If you have a lot of time on your hands, order from here. Waiting time for food to long. Food cold. Only interested in Internet orders. Mc Donald's going down hill fast.

Easily the slowest McDonald's I've ever been to and I've racked up a few in 40+ years. I only go here because it's my nearest. They hand over about one order every five mins yet it's teeming with customers.

Ordered a double big mac received a single big mac was a takeaway so not able to check it asap , very bad, theft

Probably the worst McDonald’s I have ever been to. Yea it is clean but the food takes a million years to get done and I waited more than 30 minutes to get served. I have waited less time in a proper restaurant. The management should seriously help the poor staff to get orders out

We did not died yet so that means we all good ,food was great ....chiken wings made our day!enjoy

Very slow service at this place, I only go here when absolutely necessary

Quick and easy self service. The food was as expected and really hit the spot. It was a quick turn around even with the bespoke orders.

It's a pretty standard McDonald's. The main issue is the terrible layout of the drive through/car park, but the staff can't help that. Always good to get stuck at the back of the que whilst your food goes cold trying to get back out of the car park. I've edited my review down to 2 stars having eaten from here a couple more times, when every single order has had something wrong, or missing. I don't bother eating here now. We've now been stuck in the drive thru que for 20 minutes...I'd imagine we'll have to park up to. We always do. Who knew a Saturday night might be busy?! The burgers will look like they've been sat on too.

Absolute carnage. Queues staff dont know what they are doing. Uber and delivery drivers everywhere waiting. Waited 40 mins for a bacon and egg mcmuffin meal. Never going there again. Order number did nt even appear on screen .

Terrible experience - 30 minutes for food. Then the buns were stale.

40 minutes from pulling up to the drive through, to collecting our two cheese burgers 5pm - 5.40pm, the drive through wasn't busy whatsoever neither was the actual mcdonalds 15 minutes spent parked up, went in and asked a member of staff about our burgers, then another, both stating that it's getting sorted 10 minutes later still nothing, however once asked, the woman serving up front without uniform did resolve my issue quickly, but 40 minutes for two single cheeseburgers is insane Wouldve all been resolved if two cheese burgers were made in a timely fashion between ordering and collecting, and not having to park up, as you often have to here Food is fine, it's mcdonalds If you go here, just get drinks and save yourself the hassle

Not exactly fast food as when the food was ordered at the drive thru, I had to park the car and wait ages for my food to come. The order was not big at all, the food was delicious.

If you want fast food go somewhere else. Coffee and a muffin 15 mins I gave up waiting.

Worst mcdonalds in the world. 25 mins for a mcmuffin meal. I get they might be short on staff but the staff don’t even look bothered

Awful, never received my order and took my money. Can't get it back as customer service are useless and no help whatsoever.

I understand that everyone is busy and it's hard work, but the staff has no idea what they're doing, their lack of intelligence is destroying the system, and specifically the people who clean, the cleaning lady was hiding in the men's toilet and there was food everywhere on the floor plus spilled drinks on the stairs, and instead of wiping the floor she wiped one table for 10 minutes, I'm very sorry, I was here a few years ago and the situation was the same.

I never normally write reviews for fast food, but this is the most incompetent McDonald's I've ever been to and I've been to a lot. Waited 30 mins for a cheeseburger meal and there was no queue. All the workers were miserable and looked like they didn't want to be there. No apology for the long wait. Absolutely abysmal. Avoid

Possibly the slowest McDonald's in the world where 90% of the staff look clueless, 25 mins for 2 sausage and egg muffins, had to complain to get them.

I get it’s fast food but I don’t know how everytime I get takeaway that pretty much the whole order is wrong I just my delivery and everything was wrong and 3 things missing if you go in to get your food it’s fine just don’t order takeaway

Terrible. Took ages to get our food and when it arrived it was cold! Service was terrible

Bit of a pain for the drive through. But a good McDonalds. Normally get the order right. Although there is a blinking light that kept making me think I was being flashed.

Great fast service with hot food

I am giving it 4 stars in total because I'm not a fan of McDonald's. Im not really a fast food person, but if I liked fast food, I'd give it 5 stars on food. The service is good it's not slow, but it's not like you have food 10 seconds after sitting down. The atmosphere is good I would appreciate if there was like a sign that said 'make this a pleasant environment to eat in' especially if you aren't going to get home until late so that's 4 stars from me!

The slowest Macdonalds. Staff have 2 speeds slow & dead slow

Place is dirty tablets wasn't cleaned not even 1 no were 2 sit inside drink on the seats. Staff didn't seem 2 care either. Even we said there no tablets we going take it away. Just got the bags for us 2 put food in. Wel been report 2 enivermont health

Quickly delivered food. Easy to order. We chose a table number and food was brought to the table. Very nice except burgers- constructed like cheese and ketchup was thrown at a angle which was disappointing. Food hot and the restaurant was very clean. Toilets very well maintained and clean

They ran out of coffee if you can believe it and I haven’t seen a slower McDonald’s than this one. I’ve been in a queue at the drive for over 15 minutes

All of my previous bad experiences with this establishment, were completely negated by the amazing service and friendly demeanour of 1 member of staff. Chloe Proud gave me and my passenger the most amazing, friendliest service we have EVER experienced at a McDonald's. Polite, cheerful, and very pleasant, despite despite late hour. The most endearing experience I've had with a fast food establishment. She is truly a credit to the team.

I’m not normally one to complain when it comes to fast food but when your food takes over 30 minutes to come out (ordered past midnight and no one was in store ordering) but it still comes out cold, that’s when I’m upset. At the 20 minute mark of us having no food my partner went and asked how much longer, the lady as the service desk advised him that she was just waiting for the food. About 10 minutes later we got it. Everything we ordered was stone cold. So I don’t understand what food they were waiting for. After getting everything replaced (which took another 15 minutes) we were still met with unhappy staff and a dirty restaurant. Not one table was cleaned throughout our entire visit. Safe to say I won’t be coming back anytime soon.

Drive through is useless queuing on to road. Staff don't care more important to talk to each other than serve customers. Delivery drivers add to the confusion. This site is badly run. Avoid

We waited 50 minutes at the drive thru due to lack of staff. Food was cold and no apology from the staff, just attitude.

Difficult to describe this appalling excuse for a slow food venue. Only come here if you have around 30 minutes to kill, drive through isn't any better, I've had time to get a signal, look up the Google page and write this review while waiting in the drive through queue. Don't worry it's completely legal as I haven't moved, handbrake is on, engine off while nothing has moved for the past 20 minutes.....

30 minutes wait on food at a McDonald's. Awful.

This place either needs more staff or better training for the staff there because when we go through the drive thru, we either have to park up and wait for our food or the food comes out straight but cold.

This McDonald's has a drive through, collection and seating. Reasonably modern on a small trading estate. Clean and staff seemed fine.

The slowest drive-thru I have ever been to. Total time taken to order and receive food was 45 minutes.

Every time I’ve been here it’s the slowest ‘fast food’ place I’ve been to. I’m sat in the drive through now for a coffee, and I’ve not moved in 25 minutes. Will never use this place again and if you want fast food go elsewhere

Awful service and food. Had to send the food back as the fries weren’t cooked properly. The burgers were cold. It took 20 mins to receive a replacement. We were given a cloth to clean a table ourselves whilst a staff member stood at the till serving absolutely no one looking like they were ready to go home. I know it’s a cheap fast food outlet but really?

Firstly, the drive thru entrance is badly signed. The entrance is at the side of the retail park, set back from the store. Some idiot blocked the entrance so I had to park and walk in (which is fine, I’m not lazy). Service was extremely slow. Rude and miserable looking staff with no manners (a simple smile and “enjoy” when you collect your food would go a long way). Either teach your staff some basic social skills, or sort out your recruitment demographics (I.e. stop employing mannerless school kids). Food was of substandard quality. Their prices have gone up massively over the recent years - for which I hate them for with a passion. Will not be going to this franchise anymore after 8 years of being a loyal customer.

Delay with food & drinks being put together meant fries & burgers were cold. This was despite me customising mine to ensure hot food. So many collections from Deliveroo and other delivering apps mean the focus is on them and not face-to-face customers.

Ridiculously slow service, have never not been asked to park up when going through the drive thru, the last time it took 15 minutes from paying for my food to it being brought over to my car.

This review is about the McD's drivethrough in Tunbridge Wells near the main hospital. The service was poor. We had to wait for ages. When it eventually arrived, the food was cold and tasted HORRIBLE. The cold drinks were measured short, and when we complained to the staff, they were unhelpful. I would never go to this branch again.

Here you can wait for food until you retire, online orders have to stop, management is zero, no organization, the staff hang around inside like flies without heads. I would give zero for service if I could.

Drive through. Waited for ages for our meal, ordered a double big mac amongst other things and only received a basic one although was charged for the double. Food was also tepid rather than hot/warm. Wouldn’t usually have complained about the temperature but the lack of correct burger has left an unsavoury taste in my mouth. Couldn’t get through on the phone to complain officially.

It’s McDonald’s and I appreciate that, but what you get is so unlike the advertised product these days

It's McDonald's, you get what you expect. I'd rather have a burger king though.

Typical modern McDonald's where you are directed towards ordering on a tablet. Seems minimal staff to customer interaction is the aim. Food itself was good and the hash brown lovely and hot. Sadly the prices keep going up so no longer a value option for breakfast.

Overpriced poor quality food I should have known better

I only ever go into McDonald's occasionally because my little girl and foster daughter like it (unfortunately). They usually have chicken nuggets which, let's face it are pretty hard to muck up. Despite this Aylesford McDonald's have managed it on more than. Issues ranging from cold nuggets missing nuggets, (probably did not have enough cooked and thought they would get away with it), and hard (batter) on the nuggets which to me indicates they were under the lights longer than they should have been. (passed their disposal time), chucked back in the fryer to heat them back up. We have had a few overcooked that very crispy in the batter which we often have to 'peel' the batter off. Other meals have come out cold, items missing items on multiple occasions. That brings me to today. I ordered a limited edition raspberry and chocolates pie. First one I received was almost 1hr and a half past it's disposal time ☹️ second one had was obviously reheated in the fryer, put in a new box with a new label. Went to eat it and the filling could not be be seen. Assuming it was stuck around the inside of the pie or had leaked our when they reheated it. The final straw was when I took a bite. Tasted very unpleasant. I took it to the counter and show them the 'fresh new one', after my previously. I just gave it to the staff member and left. Did not bother with a 3rd new pie. If McDonald's is so hard up they can keep the £1.99. Frankly I did not want to see the manager again. It was her the let that the member of staff to eat it again burning the crispy out side and pie and making the stick to the inside ot the pie. If anyone should be enforcing the process it should be the manager. She condoned this behavior and handed me the horrible hard pie with no filling. If the manager does not care and Is happy to serve out subpar food and service then then the staff will follow. I am going stop using Macdonalds. I the quality. And service is below par. Too expensive. The £1 items are not available now

Played me about for TWO hours for no good reason. Ordered delivery at 10pm to our hotel as there was no other food nearby and we were very hungry having just arrived. Delivery was accepted and apparently my order (not a massively large order just 4 individual items) was being prepared. Had 3 delivery pickup people circle around the mcdonalds and wait by it then cancel which I thought was odd. Tried ringing the restraunt as it was getting quite frustrating that we has gone from “preparing order” then “picking up order” then back to “preparing your order” and for 3 pickup drivers to cancel after waiting there but had no answer from the restraunt. 4th driver phoned me up and said that the mcdonalds had actually been closed not letting people in due to staffing issues but not to cancel as the food was being prepared now. Waited a further 20 minutes and the restraunt cancelled my entire order. If so short staffed why on earth would the order be accepted in the first place? Why play me about for TWO hours if you couldnt fulfil the order? You left it so long and said NOTHING, attempts to contact the restraunt directly failed as they can’t answer the phone. Should have just declined it in first place or informed your customers of whats going on. Based on the other recent reviews on here I am not in the least bit surprised, wish I had read the reviews beforehand and ordered a KFC

They have no meat for burgers, their main dish, absolutely ridiculous. 13/07/2024

This McDonald's drive in is a joke you might aswell go in it takes that long they just take your order a shove you in the car park with 20 others by the time the person has walked around for 10 minutes trying to find your car your food is cold

Waited 20 minutes for Pancakes, whilst waiting they made our coffees and left them to one side ,20 minutes later Pancakes and served with our 20minute made coffee,when we mentioned this all we got was a grunt ,so along came two hot cups of Milk,think they forgot the coffee grains , this is not the first time we have been served with a grunt and the wrong food either ,needless to say goodbye Aylesford MACDs . all other outlets in the area no issues...I think management really need to get a grip here

the staff does not pay attention to you

Poor customer service, the toilets have a bad smell, the manageress is rude to customer, and the staff are rude to customers ,people are waiting for a long time to get served. I'm so disappointed. You can't serve food when toilets are smelling.

The worst mc Donald in Kent poorly managed never had an order right here !!! And is famous for parking anything and everything going through drive through. Staff have no care or drive Go to snodland or Maidstone not worth you money

Never in the history of macdonalds have I ever had a cold apple pie 🤷‍♂️ before, they are famously like lava inside so shows how bad this particular store is . FAST food is broken when they changed the way you order , burgers are put together with no care chips normally overdone and rock hard sharpe bits after u eat a few . Every time I have been here the past year the milkshake machine is not working , they have run out of certain burgers think I’m done here , u can hear people waiting pretty much feel the same way , and the new hat trick don’t waste ur money Big Mac has more taste

Chaotic service, this kitchen can't cope with demand from the drive thru and online orders as well as customers arriving in the restaurant. I had to wait 40 minutes to receive my burger and milkshake.

Excellent service 👏 friendly staff

Not busy when we visited the drive-through - took our order home at the end of a long day (live just over 5 mins away). The quarter pounder with cheese was missing and the big mac had very little, if any, sauce, the fries were almost cold (ate a couple on the drive home), no onion and only one slice of gherkin in the hamburger, burgers looked like they had been sitting a while, dry and not really very tasty, no milkshakes available. 2 stars as chicken selects were actually quite nice. Looked understaffed, so 1 star also as the girls in the drive-through were trying by their best. Rarely go to McDonalds, so have no idea if this visit is typical. That said, I won't re-visit.

As blue light workers and very busy we stopped for our first coffee but to be turned away at 10pm. We know this as being a 24hour

Was waiting for 20 minutes and never got served whilst was seen by many staff

Food was hot, served promptly, staff seemed friendly with the little interaction I had. No issues

Sloooooow and the wait in the narrow drive through between buildings means you're sat in fumes while you wait. Entrance is tricky to find if you don't know it well.

Staff is lazy The manager with green hair is awful and mean You ask a question you get a nasty look And being ignored by the staff And if they answer The answer is I’m stressed Leave me alone or go somewhere else

I'm now going to disown my grandchildren for taking me there, how anyone eats that food is beyond me .

The slowest McDonalds known to man

Good sized store but the service was slow. Overall food quality has gone down. There were a bunch of kids shouting , throwing stuff around but the staff did nothing. Overall disappointing. The size of all the burgers have gone down dramatically. Big Mac 8s now a Small Mac.

I just don't recommend it, I come from far away and get a bad deal, that's not customer service, I think they need some kinds of customer service.

How much thinner can you make a burger, big Mac was nothing like advertised the Mac crispy chicken burger had mayonnaise on one halves only, but into it dripped all over the place as dry as anything the other side. Out side litter all over the place would only go back if I had too. Very disappointed.

Food was slow and the restaurant was disgusting. Come on management, sort yourself out

Very nice food but dirty at times

Ordered a chicken quarter pounder but got a Beef quarter pounder in a chicken quarter pounder box. No care no attention and didn't careless.

Awful service. Always get the order wrong. Most of the food is cold. Possibly the worst McDonald's ever.

Love the drive through always chatty a polite

Waited too long. Then received a big Mac in a chicken burger box. Simple food that is barley hot, thrown in a box. Poor quality! That will not buy again.

Mcdonalds is the same wherever you go

Absolutely terrible service, no customer service... No Flurrys, No Milkshakes... 25 minutes waited, food and coffee cold... Manager useless, no customer service... All they worry about is Mcdeliveries... I will not be eating there again...

They never have what we ask for and it takes 45 minutes to get our food staff are rude and not a nice place to go to wouldn’t recommend it as a place to go also it always forgets stuff on your order the staff here always seem so moody and they sound rude when taking food orders also their bins are always over flowing with rubbish and there’s always rubbish on the floor from people trying to get the rubbish in the bin My stepdads Big Mac only had 1 burger in and they forgot to add my mums cheese bites on our list I wouldn’t go to the maccys in Aylesford coz they are rubbish

Shame manager rude as anything. Waiting for food for ages. Wouldn't recommend

My feelings are ambivalent. We were there at dawn, we dont live nearby so we never used this place before. The entrance for the drive through is a living nightmare. It was very early in the morning but some cars still missed the entrance because it not very clear where to drive in and then they just try to correct it, not watching for other cars. We were still sleepy and wanted to grab some coffee and I though I bring also a breakfast for later at home. Coffee was fine, you know, it was not a fancy one but from Mc Donald's you don't expect a 5star coffee so it was okay and I was actually quite happy with it. When I arrived home, 30 min drive, the meat was somehow off in the bun. It wasn't smelly or something but it tasted weird and I have to bin the bite. I offered to a family member to try it and they also couldn't eat it because it tasted so bad. Maybe I will use this restaurant an other time, because staff was fine, coffee was fine, but never again for take away.

Every time we make an order there are always items missing, seems the staff don’t know what they’re doing nowadays, too busy chatting or on their phones rather than focusing on jobs

This place is the worst I've been to Chips cold drinks cold burger the worst I've had Nothing much more to say than everyone else

I have never come to this drive thru and drove straight out with my food without fail even if you order a single cheeseburger you will have to park up and wait no such thing as fast food here

It took 35 minutes to get through the drive through yesterday afternoon. We didn't even have a big order. Service was painfully slow.

Worst Macdonald's in Kent. Food was in a very bad condition and was returned only to come back again.. Crushed.. Returned again. Not hot either. Rubbish experience and will drive on by the next time I'm in the area

Takes the word Fast Food to a different level… called Extremely Slow food. Always had an issue here and told every time to park up. Then constant issues with missing food, lost orders. Need McDonald’s management involved. 2 years and still same issues

Had to park in order bay, waited over 15 minutes, chips were cold and soggy, big mac chicken burger was cold and chewy and apple pie was even cold. Started eating whilst still in bay. Dont have time to go and complain....i will never eat here again..disgusting..and more frustratingly nothing will get done..