McDonald's in Tonbridge and Malling

The estimated delivery time slipped by 20 mins upon making the order then it just kept slipping back in 5 minute increments until it was 45 later then initially stated (30 mins later than the quoted time on the order)

Waited ages for stone cold food that was slapped together, should have known better than to order for here but being unwell and tired I took a chance what a waste of money.

Food arrived cold and receipt in packaging showed it was collected 40 mins before delivery although app said it was collected 1 min before delivery! Not good

Tonbridge are so often getting orders wrong. They very almost always miss out all dips and napkins for delivery orders. They are slow at the drive thru. Inside their restaurant seems chaotic compared to others. Tunbridge Wells however has always been good all round & I sometimes drive that little bit further to them, as I’ve rarely been disappointed there.

Food was cold , burgers was completely smashed up my daughter couldn’t eat it and the chips was half empty , man went to wrong adress to start with so was late and cold and squashed

awful delivery cold food no straws came with the food waste of money and took like 40 minutes to an hour to come

If you want fast food, and your kids are nugget fans, this is a great McD's. Small play area outside and tablets inside with pre-loaded games.

All the chips was cold the burgers was cold chicken wasn’t 20 nuggets in the 20 chicken nugget box! Bet unhappy this was a £50 order and most of it went to waste

1h 40m after ordering the food turned up. Chips were cold and ice cream had melted

I ORDERED A GALEXY MCFLURRY BUT THEY GAVE ME A TERRYS CHOC ORANGE ONE.HONEST THIS MCDONALDS IS A JOKE DO NOT RECOMMEND AVOID IF POSSIBLE Edit 30 mins later I am a footballer and went to training straight after so after training I headed to McDonald’s to resolve it and they said in a rude tone YOu StiL HaVe TO PaY. AVOID AVOID AVOOD Tunbridge Wells in only 10 mins away just go there instead

Food was cold and had to go in the bin!!

THEY FORGOT THE 4 HASH BROWNS IN NY ORDER. HAD TO WAIT ALMOST AN HOUR AND THEN DIDNT GET HALF MY ORDER. RIDICULOUS. WILL AVOID.

Missing the cheese bites, refused a refund, not ordering anymore as it’s ridiculous- just eat needs to sort their customer service out!

All of the food was stone cold. We had to throw it all in the bin. I expect a full refund as we didnt get to eat any of it.

On Saturday 30/11/2024 time 21:30 I was order my food at that moment. They was missing my food which was 9 chicken selects cost mr £9.20. I was calling the mamager who was absolutely rude and unfofessional in her job. Really shame and questioned about how can you role to be manager of this store? Do not ever try to blame the delivers or another app as your system is work good enough. On the other hand, you need to take full responsibility as you got pay to check my food, got pay to make sure not missing anything and got pay to deal with the problem or the mess which you guys made. UNACCEPTABLE specially the Manager was hang off the phone when the customer try to work and get the solutions for the messy things. I DO hope McD need to look it again about the system and the employer who work for you. Specially the manager very important...

missed half our order, food was cold items from the burger were just wrong sad

Delivery was fine, wrong milkshake flavours though

Fast food could get a three course dinner at a restaurant quicker delivery driver apologized to me as he was waiting nearly an hour for his deliverys... When you ask for a toy in a happy meal and get a book instead place is just getting worse... ... don't normally leave reviews but this is just shocking...

Very impressed with delivery with a smile x very polite and respectful. Good service.

Was packed poorly so drinks have gone everywhere and stopped us from having our food!

food was stone cold had to heat it up chips had salt on when requested no salt driver tryed to deliver to wrong address just eat is a joke cant even change an address wehn its t here mess up will be compaining

again forgot my chicken nuggets sauce that’s 3 times in a row now!

They frequently get my orders wrong or leave items out but the food is standard Mcdonalds food 90% of the time. Staff are friendly and quick to solve issues but long waits for food and mistakes frequently made are irritating

This McDonald’s is horrible it’s supposed to be fast food and each time is go wait in the car park or in bay one. This is only McDonald in Kent that had rude staff bad service and 40minute wait times for 9 nuggets. Do better Tonbridge McDonald’s

Didnt turn up so my autistic som did not get his food

My go-to McDonald's. Drive Thru tends to move quite quickly and always received a good service from the staff.

food was lovely and delivered on time

Food was stone cold, must of been sitting there for over a hour waiting to be delivered place needs shutting down

Cold and the driver parked up for ages elsewhere.

My food was three hours late and was freezing. I would like a full refund into my bank account not credit on the app

Exactly what you expect but better than usual service. Solid stop off for refueling

Kept putting the time back even though it said the driver was at the restaurant food and coffees were stone cold

items were missing and I could not get any help

There seems to be zero point tipping the drivers. Our order came late and was stone cold

Standard Macs. No real problems. Hot food. What's not to like? It's standard , you know what you are going to get.

once again missing items this is getting a joke

food was cold, wrong burger given ordered a bacon double and I get a cheese burger mc flurry spilled in the bag

Super nice delivery driver too 👍

Missing fries again and it wasn’t a big order. How difficult can it be to check how many items in the bag

ordered chicken nuggets and not delivered!

Use every morning before work. Service is getting very bad. Employees stand about talking more than serving customers. Waited 10 minutes before food arrived. Food was cold and drink was warm. Just a shame there isn’t anything else in the area

Received no chips with my meals

If you order don’t expect the box to contain what the box says . As they cart put them in the right box so you don’t get what you asked for.

Order was missing some items and when I called was told to go through just eat! Even though I left delivery instructions the driver still called me and was very rude on the phone and I had to walk and find him on the main road as he claimed he couldn’t find the house but was parked right outside my gate

Ordered at 7.06am with 30 min estimated delivery. Food arrived cold at 8.30am. Receipt has time of 7.14 as food prepared. Even coffee was cold and McDonald’s coffee stays warm for at least half at hour. Tried to cancel order at 7.30 but not allowed.

burnt burger, 'large chips' where the box is half empty. no dip which was paid for. Standard for McDonald's.

all wrong food, 2 disappointed kids...

the food was cold and the fries were hard

The order isn’t what I have a problem with, it was the drivers attitude. Chucking his arms up in the air because our communal door apparently hadn’t opened, to then raise his voice at me asking for a code which I have never had to give before so was confused which resulted in me asking my voice back.

Wrong sauces delivered i ordered 4 barbecue and they sent 2 ketchup sauces

Food was cold. Cheeseburgers were squashed and looked like they had previously been in a microwave oven. Big Macs were also cold. Fries limp and luke warm. Not at all what I expected. Waste of money. Give me my money back asap

Not my idea, took the grandkids - I had low expectations and they were met! The dog threw up after eating just one chip, enough said. No longer does filter coffee, McDonald's one good thing has disappeared from the menu!

Driver delivered the meal after having tipped the whole drink over it.

Again have to sit and wait in one of the bays, I'm left wondering if I will.ever use the drive through and actually drive through and not have to park up?

I ordered it to the wrong address by accident. I had no way of contacting the delivery driver and it wouldn’t let me change it. I had to drive to the location I sent it to. I won’t be ordering on just eat again. It could’ve been a simple fix.

Don't bother ordering from this McDonald's via just eat. They forget to pack meals all the time. Today they didn't pack either of the two happy meals I ordered. Have learnt my lesson now and won't be doing it again.

driver was absolutely lovely, no faults with her but McDonald's on cannon Lane is a joke.. how on earth can you forget two happy meals? the boxes are big so just makes me laugh how they can be forgotten. Two kids who are upset they've haven't received there treat dinner

A food order of nearly £30 was stone cold when delivered and drinks had been spilt. The whole order had to be binned, yet Just Eats offer compensation of a paltry £11! I’ve used this company so many times, but if this is their response I won’t be using them again.

my double cheese burger was stone cold n my burger bun was hard and dry,also my fries was cold not impressed

Just a bit flat the food will always be the same

food arrived late and very cold.

all the food and coffee were Stone cold when delivered

Possibly the slowest service I've ever experienced in a Macdonald's when there were no other customers

food has not been delivered!!!!

ordered a bigmac with no cheese. received the bigmac labelled no cheese but it still had cheese in it

Have not had my food as it was not delivered

food arrived cold, was waiting over an hour

Order took over an hour and a half, food was cold, missing Philly cheese stack, MC flurry’s had melted, we live 6 minutes away

We waited an hour for our food and then were given the completely wrong order!! Absolutely ridiculous, beyond angry.

Slowest service ever experienced in a McDonald’s. 30 minutes for 2 burgers, fries and drinks.

Terrible, food always arrives cold, always something missing.

Fast service, but ordering via the app is confusing for all involved. Staff friendly and helpful.

I was craving my frozen strawberry lemonade thing and I got a Coke Zero💔💔💔💔💔💔

Wasn’t delivered after over 2 hours

Who ever made the burger needs a pay rise It was perfect when I opened the box not just thrown in there never had a McDonalds turn up looking like this Thank you

A very nice McDonald's located in Tonbridge with a wide menu, that can tailor for all requirements.

A pretty typical McDonald's. We use this place as a "pit stop" when we go to and fro Kent, so have used this place quite a bit over the years. Can't see we've ever had a bad experience here, foods always hot, even though it's always busy, the place is clean and our order is always very quickly done. Can't be that bad as my kids, who live in Kent, rate this as one of the best McDonald's!

I order it at 7:30pm and it come at 8:55pm when I come it was all cold no salt on frys it ment to come at 8:15 called the restaurant there said waiting on driver so I said to them have u cooked the food they said yes and I said would I be cold he said no its on the hot plate and I was right when I come it was cold

They went to the other side of Tonbridge and by the time they got to us the food was cold.

The food was cold and the packaging was ruined/torn as well as missing items.

food was cold when it turned up

Prompt, polite service. I can not comment on the restaurant as I only do drive-thru but always have had a good experience. The food has been better than some McDs as it has been 'hot' not luke-warm. The parking has always been easy for just sitting and eating/drinking ... no stress!

Took nearly 2 hours to arrive and order half missing.

Muffins were not right size burger slipped out of muffin tea had no milk or sugar freezing cold dog enjoyed it we are still hungry

This is the worst experience ever , we will never use you again and all round terrible experience .

I've never had a bad macdonalds

Basically nothing turned up apart from a couple of empty bags and chips. Was also really late.

How hard is it to put a straw in a bag

Awful. Waited 1hr 30 mins for delivery to start with. Everyone was stone cold. Esp the fries they were soft soggy and freezing. My kids refused to eat them. Some drinks were missing even though I had put on the order notes please double check the bag as items were missing last time should be 6 drinks in total. Definitely didn’t receive 6 drinks. This mcds is awful anyway always waiting so long at the drive through so tried delivery & somehow it was worse. Paid £52 for terrible cold food.

it's the second time the food has arrived with no sauces....bit annoying

It's a McDonald's, they're all the same. At least you have no wrong expectations when going in, you know exactly what you're going to get.

They took our order, which was over an hour after we placed it!! And then the food was as cold as it could get. Won’t be ordering again, that’s for sure

Very well prepared and hot big thumbs up

The food was cold as the milkshake, won't be using the service again

Avoid. Avoid. Avoid. We ordered Double Quarter Pounder with Cheese Meal (large, with fries and drink), plus a wrap of the day, apple pie and two McFlurries. The order arrived and didn't include the meal. All that was delivered was the wrap of the day, apple pie and two McFlurries. No large Double Quarter pounder with cheese, no large fries and no large drink. How can they be missed? The bits that were delivered were extras. The meal that didn't get delivered was for our Son who hadn't eaten anything this evening whereas the extras were for us. How do they lose a meal? Are the delivery drivers stealing it? We contacted the branch who were not interested at all - in fact, their tone of voice was quite dismissive and almost felt they thought we were lying. Avoid this place. The food instore is always ridiculously slow with them seeming to favour drive through customers, and the fact that they can't deliver the food you order and are not interested in dealing with their cock up makes it an awful place. They blame the drivers, but we ordered it through the McDonalds app so it is their responsibility to deliver it or resolve it if not. Avoid. Avoid. Avoid.

Awful food. We had to wait ages to be served, then the food took ages and when it arrived it was cold and stale, like it had been sitting around for ages. All we ordered was a big mac meal. We didnt order anuthing complicated just big mac meal but they seemed to ignore us standing at the till.

Happy with delivery guy explained why it took so long no fault of his not happy with McDonalds

food was cold and iteams missing

Tried to deliver to the wrong house, luckily I caught it and messaged them but this happens almost every time we order. I even messaged in advance as this has been an ongoing problem. Also food arrived cold and half my cola was missing.

the delivery was 1 hour late, the food was cold, the happy meal & mozzarella stick were missing & all 3 mcflurry's had melted.