McDonald's in Lincoln

Great food and alright service. The app is very iffy though. That isnt the specific app for this place but it's showing everything as out of stock so they need to fix it.

Ordered food at the drive through last week and had to wait over 30 minutes. Which on its own wouldn't have been a problem, but the food had obviously been made when ordered and not handed over quickly enough, as it had gone stone cold. I've complained and been offered a voucher for only half the amount i ordered. Surely this would have been a simple problem to sort out. Terrible customer service when handling complaints. Also just eat orders are making it unusable for public. You are frequently told to park up, when all the spaces are taken. Stopped using it now.

With a friend she goes there often. Staff friendly, helpful. No objection to me waiting with her.

Crew Trainer Holly is the worst! Saw her speaking very rudely to a new trainee , doesn't give a shit about being helpful. That poor child (Trainee) respected her position politely. I think she should be given training in soft skills this is the third time I saw her being rude just because she's got a higher position. I've been a regular customer at the McDonald's carlton centre for the last 10 months and what I've been seeing from this particular Crew trainer is absolutely heartbreaking my daughter is gonna turn 16 soon and wants to work there but if they have such crew trainers it's better she doesn't.

Clean and tidy as you would expect. Service nowadays is a little slow due to all the delivery drivers orders. But ok.

The service was a bit slow to dine in on Saturday morning, otherwise everything was spot on.

Great service, next to no queuing, plenty of inside seating and plenty of parking spaces available

So me and friend went to this McDonald’s at 8:35 l, we were impressed because 3 minutes after we sat down at a table waiting for our order, it arrived! So I am very impressed!!

Food was hot with friendly service. Prices seem to go up weekly

35 minutes wait for take away, delivery and Uber eats don't seem to have to wait though

The staff who work in the kitchen and bring the food to the table I think they need a little more training on how to serve the customers. All in all most are very good 👍

Food order via app for delivery food came cold uber eats absolutely useless customer service don’t want to know because the food was delivered in the right time frame absolutely shocking customer service

Food took 35 minutes to be ready. No apology for how long it took. Place was dirty with tables a mess and very little staff cleaning tablets ect.

It always amazes me how a fast food restaurant can take so long to cook a burger and still call themselves a fast food restaurant. Also, if a burger is cooking for that length of time, why are they no warmer than my hands? If someone told me they warm them up between their bum cheeks, I'd believe them. Three of us visited on this occasion and we each had the cheese stack burger meal. Sorry Ronnie McDonald but that orange melt you put on these burgers is by any stretch of the imagination, as far from being actual cheese as it possibly could be. I doubt there was any bacteria involved in its creation. If you intend to have a milkshake from here, take your own straw because their paper straws might as well be made of bog roll.

Well, the place was so busy due to how slow the service was, people were asking for refunds. Took 45 minutes for us to food, and then some were missing

Been in the drive through for 25 mins, old bird behind is kicking off, please hurry xoxoxo

Ordered a Philly steak burger but was given cold big Mac. The tea tasted of coffee. Was handed one meal through the window and had to ask for the other, glad I checked before I got home. Would not go there again. 👎

Food is repeatedly cold or room temperature at best. If I’d want to put the oven on to warm food I’d have cooked.

Missing items and cold food Carlton centre !!!

didn’t give me my cheesy bacon flatbread, golden syrup and i’m hungry

The food was ordered plain and without stuff on and all of them were not!

received a unblended iced caramel frappe instead of a iced latte. was absolutely vile, all the syrup had clumped at the bottom

McDonald’s “Fast food restaurant” Nothing fast about it. Waited 20 minutes for a cheeseburger

No chips was delivered with the order

cold and very late. I demand to speak to Ronald

Waited for 2 hours and nothing turned up and then suddenly it said it had been delivered and nothing has!!!!!!!!

Looked on app and they were driving around Ermine West for 30 minutes and didn't try to contact to say they were lost

The order was late, cold and they remembered the dips but not the items they were for - roughly half our order was missing.

ordered at 17.28 it got delivered at 19.33 and it was cold so inedible. it was binned as it tastes horrible if microwaved. distance from the mcdonalds to delivery address is only a 5 minute walk so no excuse for 2 hour delivery time and cold food.

Absolutely stone cold shocking!

No happy meal toy, disappointed child only reason I ordered one

Order 12:15 arrived at 2:15. Never known it to take 2 hours before. Not happy

delivery was over 30 mins late and no update to inform time had changed. all the food was cold, not even slightly warm, ordered a latte and even that was cold. delivery driver apologised if my food was cold before I even opened my order and said my food had been sat for 20 mins after he arrived to collect it

the delivery tame was good but the food came cold

Items were missing and majority of items were cold. Not happy

late food cold food drivers not accepting to deliver food was told by other driver when arrived

once again items missing food only lukewarm.

Says it delivered I’m still waiting for the delivery. They haven’t even got my code..

Came through drive through and was served fast as cars were kept moving and the food was nice and hot. This McDonald’s is far the better restaurant in Lincoln.

Completely wrong order delivered

worst experience in all my time using just eat, all the food was stone cold and has clearly been sat in the drivers bag for a long time. Discusted

My food was cold.. not just a little it was actually stone cold , I complained on the night but have heard nothing since I’m really not very happy as a regular customer. This was on Monday evening.

Not even delivered didn’t revive my order I am very in happy

I've received my food. It was absolutely cold and had a hair in my food

Its McDonald's. Erm dont know what else to say.

Food was cold, missing straws for the drinks, ordered sauces didn’t get any, Philly cheese burger was missing the cheese, nuggets also freezing cold, Coca Cola had fallen over in the bag and spilt 2/10

Jess amazing friendly and very helpful staff

food was nice and hot driver was polite and happy

I order it ASAP I was wait over hour for it and cold

food was cold. not even the dog entertained it

Food stone cold. Obviously been sat on a counter/ in the bag for ages. Dog even rejected it. Driver went on a magical mystery tour round Lincoln to bring it too. Had to bin the food.

It was on time on the site but we had to wait over 1 hour for our food when we ordered it said 15 minutes! Then to top it all off our food was freezing cold! Totally abysmal!!

Ordered crispy spicy wrap got grilled. My last 3 orders wit just ear

Cold not eating it want to send it back

Here we go again. Instead of your competition gimmicks, you actually concentrate on getting your orders correct, heaven knows money is tight as it is. I ordered a big mac for my husband, with extra cheese, and large fries. We got neither.

I didn't receive this order as somehow my house number wasn't on it,number 8 is my home,I have tried ringing numerous times but without success now I have paid and no food

I miss my food again 3 time now :(

Food was cold. Drinks were missing from order.

Always a painful experience at this McDonald’s. Always an issue finding my code on their system when using the app then the quality of the food is always poor. Ordered this full size McFlurry which barely had anything inside.

Sadly the low scoring relates to my experience on yesterday's drive thru visit...Waited in the car for 20 mins for my order ..a cheeseburger meal.and a Mcflurry....when it arrived it was all cold...it didn't come with the drink and the extra dessert we had ordered so we had to ask for it again...which took another 10 mins, this was at 6.40pm...yes they were busy, but evidently under staffed..however, the staff were extremely polite. Certainly not fast food.

Very busy well used by delivery personnel

Always cold and wraps were limited with what was inside.

55 mins from order to delivery, food was cold, mcflurries were melted. Druver at restaurant for 30mins?? Doubt it.

The collect by car was incredibly poor. The food never came out and I had to collect it myself

3rd order now that’s took over and hour to be delivered then when it finally arrived it was stone cold.

I ordered a triple burger got a double that was a mess it was like they put there hole weight on it to close it, it was flat like a pancake

Delivery never arrived - horrendous service. Tried to call restaurant but they never answered

Terrible! First order was cancelled at the last minute? Ordered again for it to arrive over an hour and a half late and cold. Milkshake had completely melted too.

says delivered but it's not! I have cctv

Ordered meals but only ended up with burgers but no fries with all of our meals

Food was soggy added pickles to the burger🤮 over laid the cheese melted everywhere half the chips and drink was only 3rd full

Went to order through the drive. It wasn't busy at all as it was half 8 at night was there for 10 minutes no one taking my order. It wasn't busy some other car came after me and put there order in. Not good customer service at all.

Very busy, food was standard for McDonald's, staff polite

i did not receive a straw for my drink, nor the dips i ordered

one of the order got wrong.ordered chocolate shake and got vanila instead

No straw for milkshake. No chocolate flavour in the milkshake. Both burger and fries cold.

Delivery kept getting delayed,no straw for milkshake and no dips as requested

The residents said they enjoyed the food, the staff were very patient and helpful ensuring they were happy with the order.......great service

Im dissatisfied with this order, not an issue with McDonald's, this is an issue with your courier who delivered said food. he sat outside McDonald's with my order in his car for 10 min after collection, then headed the opposite way from my delivery address (to the top end of the Ermine) to sit outside someone's house for 10 min, within this time he had also gone to Tescos petrol station to get fuel. my food arrived stone cold and when asked he said "I made some other deliveries and got fuel". 🤦

Food was cold The wraps didn’t come

the delivery and service provided by just eat was exceptional. Not sure the service charge and delivery charge is necessary on top of the price of the food but hey ho.,Unfortunately I did order an oasis and when opening the bag found a large coke which was disappointing but after complaining I should be receiving a refund so happy the issue was resolved. next time McDonalds check the bags before sending the order out!!!!

Completely wrong order delivered

I fail to see now, how McDonald's can call themselves a fast food joint. 2 run of the mill burgers order at drive through but always told to park up and wait. When the food is received 99% of the time 1 burger is cold. Unsure of who owns responsibility for the car park, but it's ot very well planned out.

didn't send a whole sharebox and added pickles when I asked for none

no egg in my sausage and egg muffins

Lovely delivery driver. So sweet

Food was cold and not very nice

Last two times I have had wrong order, what’s going on???

Driver was amazing, but once again the restaurant forgot my dips/sauces. It was chicken and chips... Absolute disappointment that its happened repeatedly.

Late and missing my drink.. you’re a fuvking joke

I not get my item another order

Took almost 2 hours and 30 minutes to arrive. The poor driver had been sat waiting 45 minutes to collect it. food was stone cold and missing £20 worth of the order, we had to drive there and get everything made fresh

Forgot double cheeseburger always forgetting something!

Strawberry milkshake was purple and tasted weird. They also didn’t add the happy meal, upsetting my 5 year old as he was the only one without food. Restaurant didn’t answer the phone. This is a really bad restaurant. Always having problems with them because they don’t train their staff properly or inspect the quality of their food before serving it out

The new milk shake was so yummy me and my mum enjoy it plz let it stay forever lol and the ice cream was so Nices

Absolute garbage again by McDonald’s kitchen team

Cold food McDonald’s has really gone downhill

Food was cold as it was late on first stated delivery time

Waited over an hour for my order which never arrived .Manage lied on the phone when I called them saying he’ll send someone out again which they never did ! And said it’s not their fault food didn’t get to me ! Absolute joke !

Good time kept being delayed after an hour and hour and trying to call store to see what was happening I went and collected my order. I was reassured my food was hot. When I got home food was cold and items missing