McDonald's in Lincoln

Shocking service, possibly the slowest restaurant going.

Nice food tonight quick service and clean toilets . Good McDonald's

A decent McDonald’s, coffee is good and if I ever eat there the food is always fresh and hot

Food is always cold even when not busy drinks come half empty most of the time the quality of this McDonalds. Every time it gets worse I have just received a McDonalds breakfast that is un edible it’s that bad why is this the norm now it’s absolutely unacceptable 🤬

Very slow, 20 mins to get cheeseburger & fries, bad system, focussed too much on Just Eat etc, won't be going back

Yet again a 45 minute wait then gave up and asked for a refund , to get a manager making excuses of short staffed , order only just come through the system when it was time stamped on receipt 45 minutes ago and its normal to wait that long and everyone does . When everyone that came in after us got served way before us. Then a young girl said our food was on the table now so what's our problem at this point I just asked for a refund and left , in all 50 minutes for fast food is a joke and rude staff thinking we are the problem is just the finishing touch. McDonald's needs to remember it's fast service convenient food.

Why did they change it. It's gone from a bright airy place where you felt a good energy to a horrible negative dark feel. Worst makeover I've ever witnessed, should of left it alone

Rubbish food only for sad lazy people 😪

Quick breakfast was easy to order fast service and kept very clean

Second time in a row coming here and the order is incorrect. I came here two weeks ago and ordered 5 chicken selects meal and I got a Big Mac instead, even though the receipt on the bag said chicken selects. I came here this morning and ordered 2 breakfast roll and hash browns, and redeemed a free cheese and bacon flatbread from the McDonalds app, and I come home to find there's no flatbread at all - even though the receipt on the bag said 1 cheesy bacon flatbread. The food I did actually get to eat was nice though.

Thomas is absolutely amazing.. Very friendly and excellent service.

They said they will put a train in my mum and I never got my food

Oddly slow service for a McDonald's. 20 min wait. Didnt order anything special. Food was good though.

absolutely disgusting the staff don’t even bother with situations they kicked us out for something we didn’t do we asked them to check the cameras and they didn’t do nothing and kicked us out

What's happened to this place. Since the refit customer service has gone our the window. Don't get me wrong, the staff are great but the wait times are ridiculous even when quiet. Countless times when eating in I've had to chase up simple orders after waiting 30 minutes to find they have been sitting on the side waiting to be brought to the table, and then being cold. The meals are also poorly presented having been thrown together. Even mc flurrys take 20 minutes to appear. Come on management team, sort out out. Very poor service.

Quick to deliver food on a busy day, chill atmosphere, food hot and employees nice and welcoming

"The car park's design at this location is severely flawed, particularly for disabled access. The absence of clearly marked and conveniently located disabled parking spaces near the restaurant entrance forced me to utilize the drive-through. This is unacceptable. While the drive-through service was prompt, the quality of the food remained consistent with typical McDonald's standards: visually unappealing, compressed burgers that bear little resemblance to advertised images. My inability to access the restaurant due to the lack of accessible parking prevented a full assessment of the interior, a first for me. Despite the site's apparent popularity, the fundamental issue of inadequate disabled parking renders it inaccessible to a significant portion of potential customers. This is a critical oversight that needs immediate attention."

Had a mc crispy chicken very good

Ordered a caramel frappe from McDonalds and there was no frappe at all it was just cream caramel sauce with a bunch of unblended ice I have never had this problem before but for the last 2 trips it has been the same thing full of ice not blended

This place has had some real problems in simply getting the orders out. I waited 43 mins from ordering at the booth to getting food after trying to get my money back. I was was one of the lucky ones. One lady was there before me after ordering online 30 mins prior and still hadn't received food before me. To be fair it was busy but there were a lot of upset customers. The online and drive-through orders is having a huge impact on McDonald's. Food was hot, but it took me having to ask for a refund to get the order completed.

Probably the worse McDonald's in Lincoln. Waiting 15-20 minutes in the drive through is a standard experience. Food then comes cold. Milkshakes don't taste right. Never had a good experience.

It's a Maccies at the end of the day! But the service was good and the store is kept nice and clean. The food is as you would expect at a McDonald's cheap and cheerful!

Standard McD food the down side it gets very busy and can be hard to find a seat. The dining area staff are fabulous, they tend to be older people who really take care of customers.

Food was okay but old fat had been used to cook chicken pieces so we had to leave it

Fantastic fast service by Rimsha. Lovely Big smile and great care. McDonald's should have a Rimsha in everyone.

Took 30 minutes to get our food. The tea was best part cold. It was very busy. Not enough staff to keep up

I am semi-addicted to the double sausage and egg McMuffin, the coffee is satisfying and inexpensive compared with alternatives. In my experience the quality is very consistent whichever McDonalds you visit !

Half an hour for fast food is ridiculous. Especially when it was not busy

Nice and clean, the young lad always keeps busy..

My wife ordered a Big Mac and it was absolutely covered in the sauce, so much you could barely see the burger or cheese inside and it was all over the box, took it back and asked for another one with less sauce and after reluctantly doing it they brought out another one which was just as bad, after scraping some off she bit into it and it poured out and down her arm, took it back again and was told that's how much the dispenser puts out so we got our money back. Then ordered 2 mcflurrys and a brownie and had to wait 15 minutes for them even though the cooked food came in 5 and it wasn't even busy. Definitely not the best McDonald's we've been to. The pictures are the second burger after we complained.

Staff here are really excellent. Courteous, polite and extremely helpful. Food always hot and the order is correct. The restaurant is very clean and the staff keep on top of it. Very good! 5*

Very crowded, full of young kids & young adults not eating.

I'd definitely say this is the better one to go for food. It's spacey, alot more seating available, And close to most places I shop at too. Always clean ,naturally busy at peak times due to it's popularity Always good service too.

Slow, wrong orders more than half the time, and if you're asked to park up, book a hotel.

Food order via app for delivery food came cold uber eats absolutely useless customer service don’t want to know because the food was delivered in the right time frame absolutely shocking customer service

Was too busy looking at fanny on mobile ye

Service has gone down hill recently. Pulled up at drive thru with no other cars present. Waited to be served and two other cars in the other lane were served before me. Person that took my order could hardly hear me and kept asking me to repeat. Ordered a chicken sandwich meal, and had to park up and wait for it, waited nearly 10 minutes. Paid with cash and got over £4 in 20p coins in my change. When I got my order it was wrong. None of the screens on the drive thru showed my order. Had to send it back and wait a further 8 minutes for the right order. This is not the first time I have had to wait for food, or had others served before me. Looked like the people taking the orders were busy chatting to each other. And service certainly wasn't with a smile. Once the right food arrived it was as expected.

Food was scrumptious, nice and hot. Fast service even with a special grill. We were served by a manager Thomas. He was friendly, bubbly and all round kinda guy. He has put faith back into this Macdonalds, as the past couple of times we have visited have not been that pleasant. Thank you again Thomas for a pleasant visit 😊

This used to be a great place to visit, but recently it has gone down hill Very rarely do you get your food without sitting in the car park waiting for it to be sent out I have stopped going now as the food is always cold by the time the employee finds you and you have driven home Pity really as it used to be a good place, must be some internal changes that have created this mess

I’m delivery food driver and also of course a customer. Every single time when I go to pick up my order for delivery or myself I’m waiting at least 30 min. This is the minimum wait times. Once I waited for my order for delivery 40 minutes… yesterday I decided to give last chance to order food for my self I’ve been at work so I ordered only one wrap to be easier when I drive and the same time I can eat…. This one wrap , I’ve been waiting it more than 30 minutes and I requested if they can not do my order. I will not gonna go there any more for myself or for deliveries!

Absolutely abhorrent experience at this MacDonalds today. Ordered a grilled chicken salad and the crispy wrap of the day. For a start the meal took 25 minutes to arrive despite other people on my table receiving their food despite ordering after me. And to top it off, when I finally received my food, not only was the salad leaves wilted and slimy, the dressing I ordered was nowhere to be seen and the chicken was cold in the centre. The final nail in the coffin was the fact my ‘crispy wrap’ came grilled. So not only was the service terrible, the food not worth the money I paid for it, but my order was wrong. Absolute disgrace.

It's the best McDonald's in Lincolnshire, Hot food fast service

Alright. I can only really get McPlants as a vegetarian because the previous veggie burger is just not good. Not great for drive thru as it's pretty slow meaning when you get food it's never hot just a bit warm. You have to park up and a few times it's taken 10-20 minutes once parked to receive food. Surely 4 burgers can't take that long?

We had a really nice vegetarian plant based burger 👍👍

Great coffee but getting slower on service

Shocking customer service! Drive thru always ridiculous, what is the point of having a drive thru if you're sent to the car park to wait for food. Member of staff brought food out after 20 minutes, chatted with a couple of people outside door and then another customer so by the time he brought food to us it was cold. I went in to complain and he was extremely rude, blatantly lied that he hadn't been hanging around with our food and didn't even apologise. Will not be visiting again. Customer service at its absolute worst!

okay, but never trust this one mcdonalds. it's not up to standards. i had ordered a medium meal through the Drive Thru (insert trademark here) and when i looked to see what i got... it was disappointing. The Coke i ordered was not filled up fully, the plain cheeseburger looked so unappetizing, the cheese was stuck to the wrapper, the patty was so thin and bad-looking, and with the fries... there was a small amount of fries compared to the medium i asked for. in other words, an "extra small." You are lucky i didn't complain. I suggest you DO NOT GO HERE. EVER

Lovely staff , nice and clean place

Service in the drive through so slow, been in the queue 20 mins now and still not got our food!

It tooked 30mins to 1hr to get the food and the food was cold. Compaire to it being hot.

1 star until they hire more staff. The waits are way to long and mistakes keep happening way to often. Edit went recently and spent 20mins waiting in the carpark after using the drive thru, issues are not being sorted here

Ridiculous service at drive through. Got parked up for a sausage and egg. Quarter of an hour later as I'm walking in the door to get my food the guy comes out with it. Watched delivery come and go, watched at least 30 drive through come and go. Not the first time this has happened either. Been shit service since the rebuild. Lack of organisation. Get your act together

Took over 1 hour for my order and then it was cold

Delivery order completely wrong

Chips were rubbery coffee was ordinary... Had to wait longer than usual......

Ordered for delivery. Took 2 hrs , cold chips, no sauces. Makes you order 2 sauces as part of the meal deal and still missing. Also paid 70p for the garlic dip, that too was missing. Sauces have been missing everytime on previous orders and chips have been cold everyrime too.

Hot grub served fast. Exactly as advertised.

Definitely the worst one I've been in, have to send something back everytime we use this branch

Usual mcdonalds, food as per usual standard and was actually fresh

Really busy, slow service took over 15 mins for a coffee and burger.

Didn't go to this fast food outlet. Drove past on way to another shop.

So slow, ordered two normal meals and took well over 20mins to actually get my food, it wasn't particuarlly busy and when the food arrived it was incorrect. Wouldn't recommend.

Ordered food to be delivered never arrived ended up arguin to get my money back worst msd in the uk at carlton centre

Great food and alright service. The app is very iffy though. That isnt the specific app for this place but it's showing everything as out of stock so they need to fix it.

Ordered food at the drive through last week and had to wait over 30 minutes. Which on its own wouldn't have been a problem, but the food had obviously been made when ordered and not handed over quickly enough, as it had gone stone cold. I've complained and been offered a voucher for only half the amount i ordered. Surely this would have been a simple problem to sort out. Terrible customer service when handling complaints. Also just eat orders are making it unusable for public. You are frequently told to park up, when all the spaces are taken. Stopped using it now.

With a friend she goes there often. Staff friendly, helpful. No objection to me waiting with her.

Crew Trainer Holly is the worst! Saw her speaking very rudely to a new trainee , doesn't give a shit about being helpful. That poor child (Trainee) respected her position politely. I think she should be given training in soft skills this is the third time I saw her being rude just because she's got a higher position. I've been a regular customer at the McDonald's carlton centre for the last 10 months and what I've been seeing from this particular Crew trainer is absolutely heartbreaking my daughter is gonna turn 16 soon and wants to work there but if they have such crew trainers it's better she doesn't.

Great service, next to no queuing, plenty of inside seating and plenty of parking spaces available

The service was a bit slow to dine in on Saturday morning, otherwise everything was spot on.

Clean and tidy as you would expect. Service nowadays is a little slow due to all the delivery drivers orders. But ok.

So me and friend went to this McDonald’s at 8:35 l, we were impressed because 3 minutes after we sat down at a table waiting for our order, it arrived! So I am very impressed!!

Food was hot with friendly service. Prices seem to go up weekly

35 minutes wait for take away, delivery and Uber eats don't seem to have to wait though

The staff who work in the kitchen and bring the food to the table I think they need a little more training on how to serve the customers. All in all most are very good 👍

Food took 35 minutes to be ready. No apology for how long it took. Place was dirty with tables a mess and very little staff cleaning tablets ect.

It always amazes me how a fast food restaurant can take so long to cook a burger and still call themselves a fast food restaurant. Also, if a burger is cooking for that length of time, why are they no warmer than my hands? If someone told me they warm them up between their bum cheeks, I'd believe them. Three of us visited on this occasion and we each had the cheese stack burger meal. Sorry Ronnie McDonald but that orange melt you put on these burgers is by any stretch of the imagination, as far from being actual cheese as it possibly could be. I doubt there was any bacteria involved in its creation. If you intend to have a milkshake from here, take your own straw because their paper straws might as well be made of bog roll.

Well, the place was so busy due to how slow the service was, people were asking for refunds. Took 45 minutes for us to food, and then some were missing

Ordered a Philly steak burger but was given cold big Mac. The tea tasted of coffee. Was handed one meal through the window and had to ask for the other, glad I checked before I got home. Would not go there again. 👎

Been in the drive through for 25 mins, old bird behind is kicking off, please hurry xoxoxo

Food is repeatedly cold or room temperature at best. If I’d want to put the oven on to warm food I’d have cooked.

No chips was delivered with the order

McDonald’s “Fast food restaurant” Nothing fast about it. Waited 20 minutes for a cheeseburger

The food was ordered plain and without stuff on and all of them were not!

Missing items and cold food Carlton centre !!!

received a unblended iced caramel frappe instead of a iced latte. was absolutely vile, all the syrup had clumped at the bottom

didn’t give me my cheesy bacon flatbread, golden syrup and i’m hungry

cold and very late. I demand to speak to Ronald

Looked on app and they were driving around Ermine West for 30 minutes and didn't try to contact to say they were lost

Waited for 2 hours and nothing turned up and then suddenly it said it had been delivered and nothing has!!!!!!!!

The order was late, cold and they remembered the dips but not the items they were for - roughly half our order was missing.

ordered at 17.28 it got delivered at 19.33 and it was cold so inedible. it was binned as it tastes horrible if microwaved. distance from the mcdonalds to delivery address is only a 5 minute walk so no excuse for 2 hour delivery time and cold food.

Absolutely stone cold shocking!

No happy meal toy, disappointed child only reason I ordered one

Order 12:15 arrived at 2:15. Never known it to take 2 hours before. Not happy

delivery was over 30 mins late and no update to inform time had changed. all the food was cold, not even slightly warm, ordered a latte and even that was cold. delivery driver apologised if my food was cold before I even opened my order and said my food had been sat for 20 mins after he arrived to collect it

the delivery tame was good but the food came cold

Says it delivered I’m still waiting for the delivery. They haven’t even got my code..

late food cold food drivers not accepting to deliver food was told by other driver when arrived

once again items missing food only lukewarm.

Items were missing and majority of items were cold. Not happy