McDonald's in Lincoln

Shocking customer service! Drive thru always ridiculous, what is the point of having a drive thru if you're sent to the car park to wait for food. Member of staff brought food out after 20 minutes, chatted with a couple of people outside door and then another customer so by the time he brought food to us it was cold. I went in to complain and he was extremely rude, blatantly lied that he hadn't been hanging around with our food and didn't even apologise. Will not be visiting again. Customer service at its absolute worst!

okay, but never trust this one mcdonalds. it's not up to standards. i had ordered a medium meal through the Drive Thru (insert trademark here) and when i looked to see what i got... it was disappointing. The Coke i ordered was not filled up fully, the plain cheeseburger looked so unappetizing, the cheese was stuck to the wrapper, the patty was so thin and bad-looking, and with the fries... there was a small amount of fries compared to the medium i asked for. in other words, an "extra small." You are lucky i didn't complain. I suggest you DO NOT GO HERE. EVER

Lovely staff , nice and clean place

Service in the drive through so slow, been in the queue 20 mins now and still not got our food!

It tooked 30mins to 1hr to get the food and the food was cold. Compaire to it being hot.

1 star until they hire more staff. The waits are way to long and mistakes keep happening way to often. Edit went recently and spent 20mins waiting in the carpark after using the drive thru, issues are not being sorted here

Ridiculous service at drive through. Got parked up for a sausage and egg. Quarter of an hour later as I'm walking in the door to get my food the guy comes out with it. Watched delivery come and go, watched at least 30 drive through come and go. Not the first time this has happened either. Been shit service since the rebuild. Lack of organisation. Get your act together

Took over 1 hour for my order and then it was cold

Chips were rubbery coffee was ordinary... Had to wait longer than usual......

Delivery order completely wrong

Ordered for delivery. Took 2 hrs , cold chips, no sauces. Makes you order 2 sauces as part of the meal deal and still missing. Also paid 70p for the garlic dip, that too was missing. Sauces have been missing everytime on previous orders and chips have been cold everyrime too.

Hot grub served fast. Exactly as advertised.

Usual mcdonalds, food as per usual standard and was actually fresh

Definitely the worst one I've been in, have to send something back everytime we use this branch

Really busy, slow service took over 15 mins for a coffee and burger.

Didn't go to this fast food outlet. Drove past on way to another shop.

So slow, ordered two normal meals and took well over 20mins to actually get my food, it wasn't particuarlly busy and when the food arrived it was incorrect. Wouldn't recommend.

Ordered food to be delivered never arrived ended up arguin to get my money back worst msd in the uk at carlton centre

Great food and alright service. The app is very iffy though. That isnt the specific app for this place but it's showing everything as out of stock so they need to fix it.

Ordered food at the drive through last week and had to wait over 30 minutes. Which on its own wouldn't have been a problem, but the food had obviously been made when ordered and not handed over quickly enough, as it had gone stone cold. I've complained and been offered a voucher for only half the amount i ordered. Surely this would have been a simple problem to sort out. Terrible customer service when handling complaints. Also just eat orders are making it unusable for public. You are frequently told to park up, when all the spaces are taken. Stopped using it now.

With a friend she goes there often. Staff friendly, helpful. No objection to me waiting with her.

Crew Trainer Holly is the worst! Saw her speaking very rudely to a new trainee , doesn't give a shit about being helpful. That poor child (Trainee) respected her position politely. I think she should be given training in soft skills this is the third time I saw her being rude just because she's got a higher position. I've been a regular customer at the McDonald's carlton centre for the last 10 months and what I've been seeing from this particular Crew trainer is absolutely heartbreaking my daughter is gonna turn 16 soon and wants to work there but if they have such crew trainers it's better she doesn't.

Clean and tidy as you would expect. Service nowadays is a little slow due to all the delivery drivers orders. But ok.

Great service, next to no queuing, plenty of inside seating and plenty of parking spaces available

The service was a bit slow to dine in on Saturday morning, otherwise everything was spot on.

So me and friend went to this McDonald’s at 8:35 l, we were impressed because 3 minutes after we sat down at a table waiting for our order, it arrived! So I am very impressed!!

Food was hot with friendly service. Prices seem to go up weekly

The staff who work in the kitchen and bring the food to the table I think they need a little more training on how to serve the customers. All in all most are very good 👍

Food order via app for delivery food came cold uber eats absolutely useless customer service don’t want to know because the food was delivered in the right time frame absolutely shocking customer service

Food took 35 minutes to be ready. No apology for how long it took. Place was dirty with tables a mess and very little staff cleaning tablets ect.

35 minutes wait for take away, delivery and Uber eats don't seem to have to wait though

It always amazes me how a fast food restaurant can take so long to cook a burger and still call themselves a fast food restaurant. Also, if a burger is cooking for that length of time, why are they no warmer than my hands? If someone told me they warm them up between their bum cheeks, I'd believe them. Three of us visited on this occasion and we each had the cheese stack burger meal. Sorry Ronnie McDonald but that orange melt you put on these burgers is by any stretch of the imagination, as far from being actual cheese as it possibly could be. I doubt there was any bacteria involved in its creation. If you intend to have a milkshake from here, take your own straw because their paper straws might as well be made of bog roll.

Well, the place was so busy due to how slow the service was, people were asking for refunds. Took 45 minutes for us to food, and then some were missing

Ordered a Philly steak burger but was given cold big Mac. The tea tasted of coffee. Was handed one meal through the window and had to ask for the other, glad I checked before I got home. Would not go there again. 👎

Been in the drive through for 25 mins, old bird behind is kicking off, please hurry xoxoxo

Food is repeatedly cold or room temperature at best. If I’d want to put the oven on to warm food I’d have cooked.

didn’t give me my cheesy bacon flatbread, golden syrup and i’m hungry

No chips was delivered with the order

received a unblended iced caramel frappe instead of a iced latte. was absolutely vile, all the syrup had clumped at the bottom

The food was ordered plain and without stuff on and all of them were not!

Missing items and cold food Carlton centre !!!

McDonald’s “Fast food restaurant” Nothing fast about it. Waited 20 minutes for a cheeseburger

cold and very late. I demand to speak to Ronald

Waited for 2 hours and nothing turned up and then suddenly it said it had been delivered and nothing has!!!!!!!!

Looked on app and they were driving around Ermine West for 30 minutes and didn't try to contact to say they were lost

The order was late, cold and they remembered the dips but not the items they were for - roughly half our order was missing.

Absolutely stone cold shocking!

ordered at 17.28 it got delivered at 19.33 and it was cold so inedible. it was binned as it tastes horrible if microwaved. distance from the mcdonalds to delivery address is only a 5 minute walk so no excuse for 2 hour delivery time and cold food.

No happy meal toy, disappointed child only reason I ordered one

Order 12:15 arrived at 2:15. Never known it to take 2 hours before. Not happy

the delivery tame was good but the food came cold

delivery was over 30 mins late and no update to inform time had changed. all the food was cold, not even slightly warm, ordered a latte and even that was cold. delivery driver apologised if my food was cold before I even opened my order and said my food had been sat for 20 mins after he arrived to collect it

once again items missing food only lukewarm.

Came through drive through and was served fast as cars were kept moving and the food was nice and hot. This McDonald’s is far the better restaurant in Lincoln.

Items were missing and majority of items were cold. Not happy

Says it delivered I’m still waiting for the delivery. They haven’t even got my code..

late food cold food drivers not accepting to deliver food was told by other driver when arrived

Completely wrong order delivered

Not even delivered didn’t revive my order I am very in happy

worst experience in all my time using just eat, all the food was stone cold and has clearly been sat in the drivers bag for a long time. Discusted

My food was cold.. not just a little it was actually stone cold , I complained on the night but have heard nothing since I’m really not very happy as a regular customer. This was on Monday evening.

I've received my food. It was absolutely cold and had a hair in my food

Its McDonald's. Erm dont know what else to say.

Food was cold, missing straws for the drinks, ordered sauces didn’t get any, Philly cheese burger was missing the cheese, nuggets also freezing cold, Coca Cola had fallen over in the bag and spilt 2/10

Jess amazing friendly and very helpful staff

food was nice and hot driver was polite and happy

Food stone cold. Obviously been sat on a counter/ in the bag for ages. Dog even rejected it. Driver went on a magical mystery tour round Lincoln to bring it too. Had to bin the food.

I order it ASAP I was wait over hour for it and cold

food was cold. not even the dog entertained it

It was on time on the site but we had to wait over 1 hour for our food when we ordered it said 15 minutes! Then to top it all off our food was freezing cold! Totally abysmal!!

Here we go again. Instead of your competition gimmicks, you actually concentrate on getting your orders correct, heaven knows money is tight as it is. I ordered a big mac for my husband, with extra cheese, and large fries. We got neither.

I didn't receive this order as somehow my house number wasn't on it,number 8 is my home,I have tried ringing numerous times but without success now I have paid and no food

I miss my food again 3 time now :(

Ordered crispy spicy wrap got grilled. My last 3 orders wit just ear

Cold not eating it want to send it back

Sadly the low scoring relates to my experience on yesterday's drive thru visit...Waited in the car for 20 mins for my order ..a cheeseburger meal.and a Mcflurry....when it arrived it was all cold...it didn't come with the drink and the extra dessert we had ordered so we had to ask for it again...which took another 10 mins, this was at 6.40pm...yes they were busy, but evidently under staffed..however, the staff were extremely polite. Certainly not fast food.

Always a painful experience at this McDonald’s. Always an issue finding my code on their system when using the app then the quality of the food is always poor. Ordered this full size McFlurry which barely had anything inside.

Food was cold. Drinks were missing from order.

Very busy well used by delivery personnel

Always cold and wraps were limited with what was inside.

55 mins from order to delivery, food was cold, mcflurries were melted. Druver at restaurant for 30mins?? Doubt it.

The collect by car was incredibly poor. The food never came out and I had to collect it myself

3rd order now that’s took over and hour to be delivered then when it finally arrived it was stone cold.

I ordered a triple burger got a double that was a mess it was like they put there hole weight on it to close it, it was flat like a pancake

Delivery never arrived - horrendous service. Tried to call restaurant but they never answered

says delivered but it's not! I have cctv

Ordered meals but only ended up with burgers but no fries with all of our meals

Terrible! First order was cancelled at the last minute? Ordered again for it to arrive over an hour and a half late and cold. Milkshake had completely melted too.

Food was soggy added pickles to the burger🤮 over laid the cheese melted everywhere half the chips and drink was only 3rd full

Went to order through the drive. It wasn't busy at all as it was half 8 at night was there for 10 minutes no one taking my order. It wasn't busy some other car came after me and put there order in. Not good customer service at all.

i did not receive a straw for my drink, nor the dips i ordered

one of the order got wrong.ordered chocolate shake and got vanila instead

Very busy, food was standard for McDonald's, staff polite

No straw for milkshake. No chocolate flavour in the milkshake. Both burger and fries cold.

The residents said they enjoyed the food, the staff were very patient and helpful ensuring they were happy with the order.......great service

Delivery kept getting delayed,no straw for milkshake and no dips as requested

didn't send a whole sharebox and added pickles when I asked for none

Im dissatisfied with this order, not an issue with McDonald's, this is an issue with your courier who delivered said food. he sat outside McDonald's with my order in his car for 10 min after collection, then headed the opposite way from my delivery address (to the top end of the Ermine) to sit outside someone's house for 10 min, within this time he had also gone to Tescos petrol station to get fuel. my food arrived stone cold and when asked he said "I made some other deliveries and got fuel". 🤦

Completely wrong order delivered

the delivery and service provided by just eat was exceptional. Not sure the service charge and delivery charge is necessary on top of the price of the food but hey ho.,Unfortunately I did order an oasis and when opening the bag found a large coke which was disappointing but after complaining I should be receiving a refund so happy the issue was resolved. next time McDonalds check the bags before sending the order out!!!!