McDonald's in Ealing

The worst drive through I have ever been through. I can not believe how rude the staff were, I then asked for the manager and said I found the staff quite rude and dismissive and she rolled her eyes a d said well they're busy what do you expect, then just walked off. I'm completely shocked

i dont think ive ever been to this branch and have had a good experience or a correct order. Today it was cold porridge. Last time my kids had cold chewy fish fingers. Something is always missing. Avoid unless desperate.

I bought online and always something will be missing from the menu when delivered.i ordered online for the children and the flatbread was not in the delivery and money was taken . This is what I always get or sometimes chips will be missing.Often times drinks,this is joy acceptable and it is cheating others Times are really hard and people work hard to get money hit all of us are in benefit please.A little courtesy demands that customers are always treated differently no matter what and honesty should be your best policy.I doubt how you recruit your team in this branch,it is surely questionable. I might not be ordering from you guys anyway. Many thanks Joy Pedro

Awful staff faculty, especially evening / night shift. Never get an order right and as it's my local I've ordered from there 10+ times. They also don't care to give you dips that you order as they are lazy.

Selling big macs with no big mac sauce shut this store down let these workers at this branch lose their jobs, they should be on the street begging for crack money

Don't bother. Food arrived over an hour late. Dips missing. Food cold. Ordered from here once before and gave benefit of doubt and tried again but regretted it. Needs closing down. Stay away.

The worst McDonald’s I have ever visited, the manageress attitude was shocking , service was terrible. I got meal to take out , I went to my car to eat to in the car park , but when I tasted it I just put in the bin , cold chips & reheated chicken burger that was also cold ! shocking !

Visited a few times now and always end up leaving with the wrong order and it's often cold. English spoken here isn't good either. I'm all for people learning languages in a new country, but guys, learn the items that you're selling on the menu perhaps? It's helpful.

Awful. Ordered on a Sunday night and had to wait 45 minutes for my food to be made - food was stone cold by the time it was given to me. No apology from staff member on collection point for the excessive wait, instead she was rude, huffed when I asked for sauces and chucked them across the counter at me. Order point did not have any till roll, on asking at the till for a receipt I was told that I had the wrong order number - instead their system was slow and the order took a long time to be appear.

Very good ,. Lovely staff and great prices,. The place was nice and clean. They had no milkshake so we chose mcflurry instead,. No dramas.. 👍 All good,

Avoid placing a delivery order with them. We ordered for tea they send no milk, we asked for a coco cola with no ice, they gave us ice. There was no sauce, tissue or straw in the package. How am I suppose to drink without the straw? Feeling Very disappointed.

Ordered at the exact same time as my housemates and my order arrived a whole HOUR later than their. Driver cancelled on us after being extremely rude. Unacceptable.

Stopped here for something to eat whilst working in the area. The McDonalds was quite small but we ate inside. The food wasn’t bad, just like any McDonald’s to be honest

I ordered a large meal and half the fries were missing and the burger was stone cold. The manager gave me a new burger and fries which were hot. It should have been like this in the first place.

Early evening visit with my grandchildren (7pm) All tables including outside were filthy and no staff seen wiping surfaces or visibly available to clean. Toilets were also filthy. Surely during these difficult times of COVID hygiene should be a number one priority!

I ordered double sausage McMuffin meal with large cappuccino and 2 extra hash browns I received bacon McMuffin!! and the driver fell off his scooter bless him so half a cup of cold coffee... fix yourself up Acton McD! Thought I try you instead of Brentford but I rather risk a chance of spit in my coffee than receive something I don’t eat or ordered!

Again the same rude staff I don't even go to this McDonald's since I had an argument with the manager I live so near but every time I see those disgusting faces I prefer to support other local restaurants

The mcdonalds forgot to place 2 portions of chicken selects in our order. The order was not right and this is not the first time. And on top of this inconvenience I found a hair that’s not mine on the side of my Big Mac. Won’t be coming here again

definitely this restaurant needs to fired the entire staff...from the managers who are the most rude towards customers in this restaurant to the lower level staff...but frequently the lower level staff are abused by the managers. As many times I've been to this McDonald's there is not front of house staff and takes long to order and takes longer to receive our food and when you ask for the food the managers attack to the customers. This is absolutely ridiculous to make us scared to ask for our food. McDonald's do something with this unacceptable attitude that YOUR staff have

Do not use Uber eats from this place food again come freezing cold and late took food back there and was very disappointed by the manager response got told we had to contact Uber eats as its there problem I said but you are allowing this company to pick up and deliver food from your restaurant so you should be responsible still no help at all apart from a phone number for Uber which was a waste of time the driver was rude and laughed when I challenged him about the cold food he wasn’t the driver on the app and his vehicle was a different reg Uber eats are as dodgy as Uber cabs and shouldn’t be allowed to get away with this had to buy the food again and now waiting for a response from Uber to try and get a refund

Just pulled in here only to see at least three RATS running around near the drive thru entrance. We didn’t order anything - we just drove on through. Would give this zero star rating. PKEASE sort out your rat problem - before the EHO comes knocking!!!!

Order a meal and the fries was old , I asked the guy to change and the D**khead went and bring the same fries and told me I have change to fresh one , when I drove off I ate one on the A40 and it's was the same old fries he didn't even change I been to this McDonald's few times & all the time issue with the fries , Why they can't bloody make fresh ones instead of reheating the old one ??

Mc Donald's like Mc Donald's. Fast food, quick service, same options and nice environment. New store, you can order in totens, and have your order with table service.

Waited a year to come back and it’s still terrible Won’t be back this time The same criticisms apply from my last review Obviously the Mac Donald’s brand does not check their franchisees Very depressing to wait twenty plus minutes for so called fast food

Went there since I was staying at the holiday inn next door and waited for way too long for the burgers... cleanliness isn't their best either

This place is so close to me but I have taken to driving to other MacDonalds to get my breakfast and coffee as this place is well below par I have been patient and tried the place several times and have to say it is not up to standard Very slow service and I would say terribly understaffed and though the staff try hard it must be a miserable place to work I’m conclusion get more staff and I might give them a chance in another six months

The chips are stale and have seen better days. Must be the worst chips I have had from McDonalds for a long time. Other branches sell better and fresher chips. I think these people at North Acton re-fry their unsold chips.

I know this place was "new" once, but i think that novelty has worn off. As someone else mentioned avoid the drive-thru. Orders always get mixed up. I say always because I'm up this way and it is the nearest one. But saying avoid the drive-thru doesn't mean it gets any better when you go inside. Its just as bad. I had 4 drinks to take away and the server asks if i want a cup holder. Really? I can't recall on any one occasion where the order was correct. Forgetting to put the fries in with 4 meals. Ask for a double cheeseburger and got a quarter pounder with cheese (can't complain there) - they need to look at these reviews and do something about the training because it doesn't seem to get better. And today (11.01.2018) - drive thru (AGAIN) asked for a chocolate milkshake and got a strawberry one. I had to sit in the car and keep repeat chocolate and strawberry to see if they sound alike. Glad to confirm, they dont!

Last Evening i took my Granson to the resturant he ordered his meal and i ordered a drink and fries for myself on arrival at home i found my granson meal to be ok but my meal was missing the large fries. i phone the resturant that evening to advice them on they mistake only to get the answer machine asking to leave my name and number and they will get back to me, i waited until 10:50 today 18/11/2017 no reply. i then phone them just to have a contance busy tone. I AM STILL WAITING.... Very bad customers service i may add.

Used the drive thru for lunch, had a survey voucher for Big Mac and fries for £1.99 but this restaurant doesn't accept these but they quite happily give out these vouchers on their receipts; oooohhhhh the hypocrisy. Settled for wrap of the day meal which was lovely, had the chocolate. Wish I got a lovely ice cream chaser but nevermind.

visited the new mcdonalds at acton , tried the signage burgers, for my kid, got the happy meal. quick lunch, fast service, clean restaurant, will return

Will never return to this McDonald's staff are rude and haven't got a clue what they are going took 20 mins for my order I then had to tell the lady what was on order the manager is to busy with her uber orders and drive thu if u go in and collect order she doesn't even look up from her uber screen she hasn't got a clue this McDonald's can't cope being busy in the end had to spell things out for one lady who didn't know what cutlery was

Lovely clean big McDonalds. Friendly, attentive, efficient staff. Quite happy it's near the A40 so close to home.