McDonalds in Wealden

I ordered through the app, and the delivery arrived, but some items were missing. I called Uber, as is the policy, who refunded me £3 for a £6 burger because it was part of a meal. I complained to McD's HQ and got a voucher. I ordered again the very next day, using my voucher, and the delivery arrived, but some items were missing again, I called Uber, and they refunded me £2.58 for £5.50 burger cos it was part of a meal, I called the store, who advised calling Uber, who in turn said this is the value McD's set out to refund, got another voucher. I ordered again using my new voucher; the delivery arrived, but the items were missing. I did not call Uber and instead complained to HQ about how bad this place is. This is a shocking service, and McD's and Uber have some sort of scam going on here, because the refunds, not only my own but also those you see across the internet, are just not in line with what the food actually costs. McD's give you some crap about how you need to call Uber, but in truth, Uber has only delivered what they handed in the store, and many folks are left in some little void where they have missing items and, on top of this, are shortchanged on refunds. I advise anyone who has missing items from their delivery to first contact Uber, then get what you can on the refund, then contact McD's HQ, complain, get the balance back, and demand a refund on your delivery, too; you can also contact the store and HQ, and I advised you contact them every single time you have a problem with your delivery or Drive-Thru order because they only way they are going to solve this issue is by having to deal with numerous complaints, having to dish out free vouchers left right and centre and people calling the store. This is just laziness, incompetence, and a complete lack of care. It is outrageous that this happens to so many people, not just in this store but across the country. The most concerning aspect of this is the little void between McD's and Uber, where the customer is left out of pocket and has to spend time arguing about the fact they have been shafted.

Forgot my chips, triple cheeseburger and the food was so cold. Cold chips aren’t nice at all especially when we are paying full price. This place needs new management asap cos the staff are always forgetting things. You work at McDonald’s it’s really not hard! The job is so easy so to keep making that many mistakes is ridiculous

Fabulous friendly staff and excellent manager (sorry forgot his name). Limited availability of muffin when coffee ordered however provided later prior to leaving. Clean and tidy with prompt and efficient service. A great meeting place to have coffee and a muffin!

Order in correct again asked for 3 chicken selects got home to find only one in the box, I am sure they do it purpose will not be going there again as happens often

Your McDonald's is terrible we asked for extra ketchup they gave us none they forgot my tropicana and when I've ordered from them before they gave me a hamburger with no burger in it just the buns. They often mess up orders and my mom was short changed from there when she was distracted with 3 children. Avoid this drive thru if you don't want the wrong order.

Staff friendly but service appalling, waited 20mins for 3 items seems drive through and online orders for delivery take priority. I even ordered through the app to make it quicker but even though there were only 3 other numbers before me I still had to wait 20 mins. Saw many complaints and mistakes while I was waiting ☹️ probably won’t bother again

Walked in, friendly staff greet you with good morning and inform you with some new menu options, very clean and food came in 2 mins

Clearly have no idea wot they are doing waited over 20 minutes chips and a burger Left in the the waiting bay !!!

Terrible food. Had to send the chicken and Mayo burger back as looked like it had been stepped on. Asked for double cheese on fillet and was told that just meant a slightly wider piece not double. Not going there again. Shocking

Saturday 11:50am, busy but not flat out, food took forever and was cold, took back, fries were then hot but burgers still cold - probably the same ones back to us, really disappointing as there was a manager standing in the cooking area looking important but allowing sub standard food to go out - shame

This place is great. Really nice food and drinks. Only problem is that once me and my son had to wait almost 45 mins for food! That’s why I’m knocking off one circle or star. Overall, really nice place and will be coming back again!

Used the drive through this evening and the members of staff that were on the windows tonight were so lovely and engaging. Harry especially, he was polite, chatty and made us smile this evening. A testament to your team!

This is our local and our sons love a McDonalds. I presumed this huge, worldwide chain of fast food restaurants would have amazing processes in place to ensure quick service and no mistakes. Not so, not here anyway. Polegate McDonalds is beyond belief when it comes to mistakes (1 in 2 of orders on average has something missing or the wrong thing in it, and I am not exaggerating. And we only go about once a month). Last month I ordered on the app and sat at the click and serve for 15 minutes. I ended up going in to check the order was received (it was, they were just behind. Queues out the door, mayhem). Today we ordered lunch on the app and tried the drive-through instead. There was barely a queue, it really didn't look at all busy so we thought we were safe - we had agreed that if it looked like madness, we just wouldn't bother. So I order on the app in the drive-through queue. Arrive at collection window, we're handed 2 McFlurries. Sit there for an eternity, then the person says 'really sorry, the rest isn't ready, you'll need to park up' expecting us to take the two ice creams with us. Which would have been liquid by the time the rest of the order arrived, hence we handed them back and asked for fresh ones. We worked out there were 8 cars waiting for orders, including us, at 1.10 on a Sunday. It was total chaos plus, of course, by the time we worked out how many were waiting, the queues were out of the car park and down the road. Get the order home: the 2 dips ordered are missing. Of course they are, when will we learn to check what they give us? The previous month we got a random cheeseburger instead of what we ordered. Customised McFlurry? It's pot luck as to whether you can get one at all and, if you can, order a topping and you may get a different topping, and order no topping and you may get a topping. If you decide to go here, make sure you have plenty of time, don't expect your food to be hot ever, and check you receive what you ordered. I honestly have never known a McDonalds as chaotic this one. If our sons weren't so partial, I would literally never go back. They are a total shambles. They need to close and have a full-on training week or something - it's like nobody has a clue there.

An absolute shambles, ordered from Uber eats at 10.10am. well within the time for breakfast, kept waiting, then after about half an hour got a text from our Uber delivery driver, saying he doesn’t know what the hold is as they are serving people inside and from the drive through. At 11.30am, 1 hour and 20minutes after we placed our order McDonald’s cancelled our order. This is not the first time we have had problems with this branch, consistently items missing from your order, this is obviously a very poor managed and staffed branch. I just won’t bother again!!

As my hotel is very close to this dreadful McDonald’s it made sense to eat here , breakfast wait time three mornings this week at least 10 mins having ordered porridge and coffee , 3 times something missing from order ,music far to loud and staff standing around in kitchen appearing not to have a clue what they are doing - I would fire all of them - how hard can it be ?

Is it too much to expect for an order to be done correctly? It would appear so, yes. And the Big Mac was assembled hurriedly in a slapdash manner.

Right, so we went to get a mcdonalds breakfast around 10:40AM? Our order was pre-ordered, so we should of been able to pick it up via the app and just go! But nope! They said they were finishing a cheesy-bacon flatbread for us.. and they just like 20 minutes past 11am, guess what happens?? THEY REFUSE TO GIVE US THE BREAKFAST.. This place has screwed us up in the past with wrong orders and stuff, and I felt like making other people aware. Don’t go here, it won’t be a fun trip most of the time…

My daughter was drinking an iced coffee and found part of a coffee mixer blade in her drink, if she'd of swallowed it, it would be a different story, lucky she realised it wasn't ice... I decided the best avenue even though me and her...

I last visited this Polegate Macdonalds a year ago. It was bad. Cold fries, beef overcooked and slow service. When I complained they didn't even have the decency to respond. My grandson persuaded me to try it yesterday. What a mistake. Deja vu. Cold fries...

I have been a regular drive thru customer and it has been frustrating to queue, get up to the order intercom only to sit there for several minutes until someone asks to take my order and then, invariably, the food is cold. This happens a...

Went there for lunch ordered food which when it turned up was cold how hard is it to serve hot food the service is not consistent as cross the company is it down to training or bad management

Waited 45 minutes, longer then 4 of my other mates with larger orders, to receive a bacon and chicken burger with a large coke. Could have killed a chicken and slaughtered a pig and cooked it and made it in under 45 minutes. Food was...

Ordered through Uber eats. Ordered a festive Crispy Chicken. Received a Festive Stack in a crispy Chicken box. Ordered dips. None received. Ordered a Mcflurry arrived with no lid on and had spilled out into the bag. Phoned to complain and the lack of interest...

Absolutely awful! If I could give no stars I would have. The food was cold undercooked and the burger didn’t have any extras. Will not bother again… very disappointing! Don’t bother

Went through the drive thru at the food window the girl was more interested in talking to another colleague got home was missing part of the order and the food was cold,rang up was greated with hello i said is that mcdonalds got a reply...

Ordered a Bacon Clubhouse Burger today at Polegate Mcdonald’s East Sussex uk on the drive through. When I got home I found they had put a chicken burger in the box. So ok mistakes happen. So I returned to the restaurant and asked for the...

You must give it a go you wont feel dissapointed friendly service and excellent food very different cooking style

polegate Today i arrived at this McDonald in east Sussex i go there quite a lot and normally the service is fast we are in the pandemic so we went in and ordered we ordered 3 mcflurry and 2 iced caramel frappes and the serves...

Came here on Christmas eve at 6pm. Despite the queue of cars going out onto the roundabout the food was spot on. The staff were under enormous pressure on Christmas eve but despite that, the chap who I paid on the first window said have...

Despite repeating order, delivery incomplete,but worst of all hot food was cold, so ended up in bin, as not safe to eat especially with young infants and now vow never to visit again, as the many complaints shown

There just a bunch of idiots down there, 20 min waits just to order, rude and unhelpful and always seems closed for some unknown reason. Stay well clear cause it seems that the only time the do anything right is when there not open or...

Always very busy on a sunday morning but very well organised for the drive through. The staff are always friendly and helpful here and no complaints about the food at all. Great service with a smile

Everything you would expect of a Macs - quick breakfast and coffee and all very good and efficient. Food as epectred from a Macs

Ate breakfast here while staying at the Premier Inn across the street. I was pleased to find I could eat inside rather than use the drive through- my first since lockdown. Egg McMuffin was up to scratch. Happy customer

Food was spot on served pretty quickly to our table by a cheery member of staff! Only had the breakfast but up to usual McD's standards!

Lovely hot quick meals.had takeaway 8 meals all perfect . Covid safe ,order taken efficiently & friendly staff .

I use this McDonald’s instead of the Lottbridge drove McDonald’s as they are normally more efficient in this one. Beautiful food and friendly staff. Never had any major problems - I see these other reviews and wonder why there’s so many Karen’s around. This is fast food, check your order before you drive off.Well done to the Polegate team :) :)

How hard can it be to bag up what the customer has orderedWhy is it so difficult for these idiots to get the order correct!Every time we go in there is an error Asked for folded egg separately today drove 7 miles homeTo Realise been given pancakes Upon calling the store and speaking with C peaches who didn’t want to help and refused to refund- I amNow taking this to head office Food was cold, straws missing Waste of time and money useless staff I’ve seen better trained monkeys

Came to the drive through, god what a mistake. Ordered in two separate orders. They had no clue who what ordered what, the guy walking around to each car, seeing if they ordered what he had in his hand. We eventually got our foot. Unfortunately out chips where cold. The guy was very lovely and ran back with our chips and replaced them! Which was lovely. But to he honest that shouldn't have needed to be done!

Went to the McDonalds drive through on 27th October (polegate) and got home and took a bite of my “veggie burger” to realise it was in fact chicken.Absolutely disgusted, I called up and complained and explained I had been a vegetarian for 20 years, the guy on the phone very apologetic but this didn’t make up for it. He advised that if we came back he would replace it and our own order for free... my partner had already eaten his so this wasn’t really good enough.My partner went to collect the burger from the manager, Sean who didn’t even apologise and we were also told that we would be offered another free meal at a later date, this never happened, this is not the first time they’ve got our order wrong, in fact it’s happened twice but never been given a chicken burger!Absolutely disgusted and when I finally got the burger it was cold and awful. Will never return again!!!!!

I asked for a quarter pounder with cheese no Ketchup first one came no cheese loads sauce explained it wrong and what I wanted was a quarter pounder with cheese no sauce so they went to do new one 2nd one came out wrong had everything on it sauce I had asked not to have , I asked for manager and explained what issue was and not waiting for a third one to be cooked as I had enough by now . I know mistakes happen but twice on same meal when you been told twice a simple order is unacceptable asked for a refund and will not return again very sloppy service and not even a apology from them .

Busy restaurant but good well trainedserving staff, chefing seems to be a bit mixed with some substandard or incorrect meals being served.. Front of house staff very good at dealing with mistakes efficiently & pleasantly. Premises and toilets are spotlessly clean. Bound to be errors at times they are so busy.. If you want five star service go to a five star outlet. This is a busy fast food outlet and it gets 10 out of 10 from me a regular customer..

Always have to park up even for normal meals ! They never seem to put ice in your drink and when you ask they either get moody about it or take your drink back and put two ice cubes in there ! Or they have none they never have ice in this mcds apparently! Staff don’t even welcome you at the window just blank you there to Interested in speaking about there night out ! When your food is ready be sure to receive it with lots of fake tan and nails I think some workers think it’s a fashion show ! Sauce is in the bag until you look and can’t see it ! Terrible

Slowest drive-thru I have ever had the pleasure to be in. Placed an order, and was provided the wrong food. Food was below par for Mcdonalds, and staff couldn't care to resolve the issue. Wouldn't return here.

My husband went to the drive thru here and what meal we received was by far sub standard especially for a brand as well known as mcdonalds. I have posted some pictures of the burger that I received below ... my husbands was not much better. The bread was stale and old ....the burger itself was cold dry and burnt like it had been scraped off a hotplate and thrown together with no care whatsoever. Half the meat from the burger was missing (I assume its still stuck to their hotplate). It looked like a dogs dinner and was most certainly NOT the standard that I expect from such a well known brand . ... DO NOT eat here .The staff obviously dont care what they throw at you .

I know it’s a Maccy D’s and not a 5 star restaurant but this place is a disaster! I don’t come here often but when I do I always wish I hadn’t bothered. The drive thru double lane system doesn’t work as you always have to park up and wait for even regular menu items. The one at Maresfield is just as bad. Inside the restaurant it’s just chaos - people getting annoyed because there are lots of staff but the food takes ages. The order screens are clearly designed to hurry things up but it just takes even longer. Will avoid next time and go to KFC for my fast food fix

I visit the Polegate McDonalds frequently and I think you should be made fully aware that this restaurant falls far short of my expectations and I am sure falls far short of yours. It is about time head office sorted out the repetitive problems that customers are subjected to on most visits. These problems include, incomplete and incorrect orders, cold food, the inability to cope with the number of cars going through the drive thru meaning numerous people are waiting in the car park for their orders which can take 15 minutes to arrive. I have had enough of this, especially when other McDonalds like Bexhill are a pleasure to go to. Please, please inspect Polegate, look at the comments on trip advisor - this restaurant is damaging your reputation. Regarding my visit yesterday, the order was missing 6 chicken nuggets (I had to return to the restaurant to sort this out) and the fries were cold and limp - it is simply not good enough and if you do not take steps to improve Polegate I will be very disappointed.

All staff are extremely polite and helpful. I asked for my food to be freshly cooked of which was done with a smile. I will return there as they make you feel like a person, not just a customer.

So, against my better judgement, I decided to drop in here on the way home...yeah...and even worse, I rarely use the DriveThru because it just invites chaos to your order, so, being a double berk, I went through the DT...From there on in, I knew I had made a colossal mistake.

They always get your order wrong Do. Not. Eat. Here. They also ask you to park up and wait. I won’t be returning again.

Quite impressed with the menu choices available now, and simply cannot quibble at the speed of service, or the cheerful staff. Healthy options are available!

Order always wrong. No matter what you order at the drive through, you’re asked to park up and wait. But everyone else is told that too. So the car park is chaos. And when it does arrive, it’s wrong so you have to go in anyway.

After my trip up to London I decided to get McDonald’s for dinner, this McDonald’s is handily placed just down the road from the train station making it very easy to get a quick meal after your travels, food was quick and still hot when I got home, would recommend

Stopped here at 9:20am for a burger. After placing my order I was informed that I couldn’t have it because they were only operating a breakfast menu.

The service is getting slower. Usually have to park up for up to 15mins for our order. Fries are often cold and had a bonus of a hair in the chicken selects today. Not sure what’s going on but poor management seems the likely candidate. Idiot designed the parking bays in the waiting area as staff have to walk right round the frontage and take their life in their hands when crossing, should have put the bays on the right so food could be quickly handed over without risk to staff. ( However, always get the idea that McD are interested in profit before customers and staff, look at the staff turnover, how often do you see an old face in Polegate McD).

We visit this McDonald’s on quite a regular basis amongst many others around the country in our travels. The standard of cleanliness is noticeably high and we have never had to return food for not being hot as has certainly been the case on many occasions in other restaurants and brands.

Everytime I have visited this mc Donald’s whether it be drive away or eat in the service is horrendous! So slow and absolutely no urgency considering it is meant to be fast food!! I don’t understand why they can’t have simple things ready... for example today only order fries and 2 double and cheeseburgers from the drive thru and waited over 10 minutes! It’s is absolutely shocking and ridiculous... some organisation and management clearly needed at this McDonald’s!!

Having driven a while we needed the loo and Polegate's McDonalds loomed into view. There we found clean toilets with no need to interact with the staff to use them. Outside there are three disabled parking bays and plenty of other parking. There are automatic doors, one inside for handsfree draught free dining.

Went it to grab family a breakfast, there was a large queue with no one on the tills someone had to ask manager to go on tills, finally got someone to serve and the lady in front of me ordered 6 drinks and this took them 30 mins to do! All staff were slow, the lady said to manager I have waited 30 mins for 6 drinks and she replied no you haven’t! She was rude and slow and she haven’t a clue on how to speak to customers! I was very shocked by her actions and will not be returning! You need to all think about the management and customer service skills! And training staff so they know what they are doing!

As with all McDonalds you get luke warm food which leaves a weird taste in your mouth and you seem to be hungry still a while after eating. Went for convenience and wish we hadn't

Terrible had to send my sausage muffin back twice as was cold then my large latte was very short measured and pinapple stick had todays date and very ripe late for work no time to complain again will stick with lottebridge drove in future

Terrible. Incredibly slow. Never ordered from here and actually got the food within 15 mins. Never again after last experience.

Great for a refill when on the road, very handy to park. Polite staff and fairly clean, Usual McDonalds menu.

I have had a takeaway on a few occasions here. But omg they are so slow on the drive through.... The food is standard McDonald's, but the service on the drive through is dreadful, I would say average wait is 10 minutes. So don't go if your in a hurry.

Very rude manager (pheobe) that has no confrontational skills, if you can’t talk to customers do not work in a customer service job. Needs more training!

Food took over 25 mins for a simple order, and only came after prompting staff repeatedly. When it finally arrived it was delivered by the shift manager who’s customer service skills can only be described as non-existent. A total disgrace!

The usual Macdonalds menu. Staff helpful. Busy clientele. Fast service. Good parking space but the roundabout can be busy.

Possibly the worst McDonalds l've ever used. Wether drive through or eat in outrageously slow service and usually problem with orders. Unfortunately the only one on my regular route so do use it a lot but when l do use another location it highlights how bad polgate MC D'S is.

Good to have this available when travelling late at night. Toilets are kept clean and staff are friendly

went through drive thru and ordered a filet o fish meal and big tasty meal. Went to the collect window the girl was so busy flirting with the boys telling some boy cailen or whatever his name is that she loves him. Whilst flirting with 2 or 3 other boys that I waited ages for my order with No acknowledgement or apology which was cold. That I arrived home and the fries are missing for both orders. Maybe if she spent more time focusing on the customer service side of things instead of chatting with her mates then I wouldn’t have a ruined meal!

The Polegate McDonald's is a prime location drive-through restaurant but let's itself down with terrible service. I visit the restaurant probably twice a month and every time the order is either wrong, I'm made to park up or machines are broken. Even at quite times the staff struggle to piece together a simple meal. Today I ordered a cheeseburger and fries and the burger must have been constructed by Stevie Wonder; the pickle and onion was ON TOP of the burger and it didn't have cheese.

Today I timed the service for the Drive Through. Pulled straight up at the electronic order point. No one in front of me. One minute for a member of staff to acknowledge me. Order placed, straight round to first point where you pay. Two vehicles in front awaiting meals to be delivered through the hatch. I then waited 10 minutes from time of order placed to receiving a Burger Meal and Chicken Sandwich meal. Seriously with only two cars in front. Sadly this is normal now, hence timing it before the review. There hasn’t been a faster time in months here. Normally you have to park up and wait for someone to bring it out it’s so slow. Many a time the chips are cold.

Yes this is a standard average McDonald’s and nothing more or less and as they say it does what it says on the tin in the respect of the food and drinks

We ate in this restaurant in Spring 2017. There wasn't a lot of tables to sit at. Although our visit was more out of convenience - we were staying at the Premier Inn across the road and had a long tiring day and didn't want to wait for the service in the Treacle Mine. We saw the disgustingly dirty ipads. You would think that if they were providing these in a fast food restaurant, where you use your hands to eat, they would at least keep them clean!

I was in this restaurant this morning and i was facing the table in front of me,

Slowest service going. Cold food. Some of the staff look uninterested in their work. You end up waiting at least 15 minutes just for one cheeseburger no matter what time of day it is. Fast food? Definitely not. By the far slowest McDonalds in the area.

Our daughter likes a chicken nugget meal and have found this is one of the better ones out of the chain that we have visited.

As McDonalds go this is a good example, clearly been refitted recently. The food was quick, no language issues which you sometimes have with this chain.

Due to family emergency had no dinner so by midnight was very hungry. Drove to this McDonalds and got 4 x Burgers the only draw back is that it's virtually cold by the time you get it home (3 miles away) could do with some better insulation for travelling

Its a McDonalds, so you know what you are going to get although when we went there they had actually run out of what we wanted, Ice Creams. I suppose it was November but try telling the children that.

We visit this McDonalds a few times a year and always receive good, hot food served in a timely manner. The staff are nearly always great, the restaurant itself is usually clean and tidy and the location is good. Would recommend a visit.

Usual McDonalds fast food outlet, nice location with fields behind, clean inside with the new computer screen ordering system .

relay good meal.amazing service. always relay cramped. i would defiantly go again. i had lots of fun and loved all the food.

Los últimos tres viajes aquí nuestra orden ha desaparecido de la lista a la recogerá una preparación y hemos esperado pacientemente para averiguar que he olvidado de nuestra orden. Cada vez que hemos se levantó para unos 10 - 20 minutos esperando y no caracterizados volveremos de nuevo.

Un establecimiento de comida rápida visitó varias veces siempre tienen un café. . . . Su relación calidad-precio y sin lavar! !

Menú estándar de mcdonalds. Ambiente, este es un restaurante muy concurrido de carretera situado justo afuera de Newhaven. Es un lugar estupendo para una taza de café, bocadillos para niños y loo descanso para un par de libras. Como un extra que tienen teléfono/cargadores ipad en la parte trasera del restaurante y un pequeño parque de bolas para los niños. En las mesas para los niños para los niños hay pastillas para entretenerse, aunque han sido rota por el los últimos tres visitas. El personal es siempre amable y respetuoso, aunque nos detendremos aquí una vez al mes no pedimos una comida de adulto. Su McDonalds. . .

Tables not very clean although it was empty on both occasions we went there which was very late - food was usual standard - staff were friendly. food offered 24 hours a day which was useful for us.

Over 5 visits To this Mcdonalds in the last 9 months with our grandson and each time have found cold food,wrong orders, from veggie option tp milk shakes, the Kids computers are always out of action last visit there were 2 reps doing office work completely taking up 2 tables papers and laptops all over the tables not accepticableWE WONT BE GOING BACK THERE AGAIN A RIGHT DISGRACE FOR A MCDONALDS they want a good shake up!!!!!!!!.

Does what is says on the tin !Fast friendly service. Clean and tidy. Plenty of seating and parking .

Used Drive Through today and was manic as lack of spaces to wait for your meal. Having got our take away we went off and found a lay by to eat said McDonald's didn't provide us with any paper napkins or straws for our drinks so good job I carry everything apart from kitchen sink in my handbag as you never know when things are needed.Food was good shame about service and my PA wants to know what happened to Big Mac as sizing very small now.

We visited there on Mothers Day after a day trip so I didn't have to cook when I got home. We ordered and waited 30 minutes for our food. When our order was ready it was cold. We had the new signature burgers with bacon, the bacon was barely cooked that it was raw!! I've not done this before but I took the food back. When I pointed out that the bacon was raw I was told that they didn't cook it!?! I was given two new meals, which again were slightly warmer but still cold, again the bacon wasn't cooked and was raw. A truly awful experience and we won't be going there again.

3rd time I've been to the McDonald's at Polegate hoping it would be better than the last but unfortunately not! Slow service despite place almost empty and the food was cold! Go to Eastbourne who seem far more efficient.

We were in transit and were Hank Marvin so we thought Try McDonald's as it was there. Service was ok the Argos style process meant the order was cooked fresh. My partner had not been in a McDonald's for years and was surprised to find she enjoyed her quarter pounder and fries as did I .

I went through the drive through this evening at 22:33 and ordered 2 signature burger meals. Paid and went to the second window where I was asked to park up so far usual experience absolutely fine. 20 mins later there was still no sign of my food so I ask the young boy taking orders to the cars how long he thinks my order will be. He comes back and says your next. He then takes food to 3 other cars and I ask again politely how long will my order be. He said he would check. By that point I had waited 30mins for 2 meals. I went inside to see if I could find out where my meal was and asked one of the colleagues inside if he could see how long my meal was going to me. He went through the door and asked the manager and to my amazement the manager and a young girl at the ice cream machine where stood there saying "noone waits 30mins for food here" the manager then comes through the door and says what did you order. I explained and she straight away without looking into anything said yes your order was given to another car so that why u have waited so long. She then said il start cooking it now. In between this time of me stood waiting for my food. The que of complaints was unbelievable. There was staff just stood around talking and nothing being resolved. After waiting another 10 mins the manager came to me with a bag of food and went "do you want a free pudding's" I declined as by this point I just wanted to get out of the restaurant. At no point did the manager apologise or seem to deal with the route course of not only my wait for the other customers around me too! That manager who was running that store tonight was running it into the ground. I think McDonald's should be aware of what poor service not only has she given me but given alot of over customers tonight!

Easy parking and ideal for a quick mealIt's a fast food place that's well known Large seating area and ideal for kids

I went in to the drive through an ordered an off the menu item. I heard at the window that my order was dropped on the floor. I was asked to park up to wait for another to be cooked. When I got the order the burger that was given was clearly the one they dropped as the very top and bottom of the bun was flat and burnt as if it had been put back on the grill and squashed with a spatula! I suffer with germ phobias so this burger went straight in the bin! When I spoke to the so called manager she said it's from the toaster, I then said so why has this mess passed QC? She had no answer to this. So if you don't mind being hit and miss on the law regarding food hygiene, then go here. But if you want a place that conforms to the law and safely, then AVOID AT ALL COSTS!

They say it's meant to be 24/7 and 'fast food' but it took AGES! Not happy! Especially when you're drunk and starving. Otherwise not too bad.

Sometimes the filet of fish is freshly cooked, lots of sauce and nicely put together other times it's dried out and no sauce really. Chips are the same soggy and lukewarm or hot and crispy. Service is quick though and staff polite.

Family visit after a special event.Very clean and tidy.Staff on hand to clean up as soon as a mess was made.However food was cold.Never ever had that at a mac d's before.Should have complained but with a big queue just couldn't be bothered. Big let down. Obviously no quality control .My advice.Drive to another one

I always though the drivethrough was order, pay, collect and eat not park up for 10 minutes for a couple of cheeseburgers. Staff very basic but clean place but it's really not worth going there unless you are prepared to wait.