McDonald's in Cheshire West and Chester

Drive through service here is excellent at late night,staff friendly and helpful a guy who served us our order really nice and helpful asking did we need any sauces or napkins really nice guy unlike some of the daytime staff who you just get a grunt off when they serve you your order and slam the window to i think the daytime drive through staff need to have customer services training from the guy that served us twice this week after 11pm well done to the guy mcdonalds need more people like you!😉

Visited this McDonald’s on our way to our caravan several times in 2024. It’s convenient as it means we have eaten when we arrive. We eat in the car as it’s loaded with personal possessions. I felt that I had to review, as we will not be visiting again. On the last 3 occasions in a row, the chips have been cold, and last week, stone cold. The problem we found, is that when we return the meal, they only replace the chips, so when you return to the car, the rest of the meal has been going cold. Last week was the start of the children’s summer holiday and very busy- so no excuse for cold food, certainly not stone cold. Don’t waste your money.

Men in McDonald’s Hi-Vis’ directing traffic through the car park have GOT to be some of the rudest people I have ever spoken to. One must have been hyping himself up for beef all morning, only wanted to ask what was going on and borderline started an argument? How.

Standrad MD's food ordered via Deliveroo never again 3 orders in total placed over the past 3 months and every single order has had items missing, I think this continues to happen due to the all the steps you have to take to get a refund and you are not guaranteed to have the refund processed for your missing items nice little earner there for the location waould love to see their stocktake varient figures !

Every time we visit to takeaway food, get home burger, fries or muffin missing, and fries nearly cold

The kitchen staff are working really hard as there have been 2 accidents on the M56 today. The cleaning staff less so. They have closed off the section next to Costa and the place is filling up with travellers

This was the first time we had been here as we only live 15 minutes away. On this occasion we had our 2 year old grandson with us who needed lunch - so we stopped (unfortunately we didn't realise Chester Races was on - so it was pretty manic). There are plenty of self servoce machines to order you food at. The wait wasn't too long although we didn't get the fries with his Happy Meal but this was rectified quickly. I had the double cheeseburger (could do with the rolls being the same size as the burger) and fries with a hot chocolate. It did the job as a quick lunch. There were plenty of tables which were regularly being cleaned and wiped down. Plenty of car parking.

Terrible, we got no fries with our meal, it was dry, no fresh salad, fruit bags were off. Don’t bother, go to the burger van instead

Service was as expected for a lunchtime at a motorway service station. Order was processed efficiently and food was fresh and hot. One minor point - the waste bins need updating as the 'Plastics' shows a lid and straw however straws are now paper so need disposing in a different bin

Dreadful! 2 big tasty with bacon, both cold and no bacon. Not busy so no excuse to get it so wrong!!

McD's fills a gap when you have just driven 5 hours. It's the most economical choice at this services, and carries the full range. Generally good quality.

I have called in there the last 2 weekends on a Saturday Morning and bought a coffee and Bacon roll. i have called in there most saturdays morning going to work but the last 2 weekends weekend before the bap was all soggy and the bacon tasted off so i called in again had the same and only to find out the same there is something wrong with that place i will not call in there again will go to Lymm services instead. I had put the receipt in the bin i should have kept it and complained.

quick service, average mcdonalds food. no real wait for food, and they had everything on offer . staff friendly

Good quality food. Does get quite busy but that's understandable and I can put up with that. Lovely.

After a very long journey of a few hundred miles yesterday evening, we popped to the McDonald's services on the M56. We purchased cheeseburgers and milk shakes to take out and eat once home ( only 5 minutes more drive). The cheeseburgers were incredibly salty, so much so they were inedible and the milk shakes were only half full and very frothy. Absolutely disgusting waste of money.

The chips were way too salty , service was good but the food wasn’t very good at all today, chips were revolting due to amount of salt

When the grandchildren visit it's always a trip to McDonald's and we are always happy. Much better with the ordering and payment machines. Only criticism was on last visit I ordered a takeaway only to get back to the car to find we had no chips. It was a little inconvenient to go all the way back into the services with the kids again. However the problem was dealt with quickly and resolved and the Staff were very apologetic and happy to assist. No big problem really and it's never happened before hence 5 stars.

Entramos a buscar a mi hermano 'especial' que tiene una pisada en el asiento del auto porque cuando pedimos una hamburguesa de queso personalizada con solo queso, ya que es vegetariano y no le gusta el pan blanco, pero el queso es muy parcial a ellos. Ni siquiera nos importó lo suficiente nuestra situación especial para incluso poner el queso en nuestra bolsa, incluso cuando pagamos 99 p por una rebanada de queso y aún así recibo lo que pedimos, espero que la oficina administrativa de esta tienda se esfuerce por asegurarse que esto no lo es para nosotros o para la próxima familia 'especial' que viene gracias por sus oraciones, hay un lugar para usted en el cielo gracias

Simplemente, el mc donalds lo usó un par de veces mientras se detenía en la posada de los días, lo usaba para el desayuno y algo más tarde para comer antes de ir a trabajar. Una mañana, el servicio fue lento para llevar los menús del desayuno a las personas que estaban esperando. de nuevo, simplemente el pantano mc donalds nada especial

El servicio no era lo que usted esperaría de McDonald's: un problema con la pantalla de autoservicio no fue resuelto bien por un gerente de turnos y el resto del personal parecía desinteresado y sin sonrisas. Mi pedido fue desechado en el mostrador sin reconocimiento - experiencia realmente decepcionante. La comida fue como se esperaba.

This is a great fast food restaurant. The food was great. Service was fast. Staff were helpful and friendly.

Just like many others but popular venue. Fast food is the key. Table busy after order collect and eat if needs be it will be delivered for you.

Driving home late at night from my week away in Greece, where I stopped to get a coffee and a mayo chicken at 3am to keep me going. 22 minutes it took to get my order done, one coffee and a little burger, wouldn’t have minded so much if the burger was hot, it was cold, when I confronted the staff member he shrugged his shoulders and uttered, “what do you want me to do about it” “I can make you a fresh one but that will be 10 minutes”

We stayed at the days inn next to motorway services,it was hand having McDonald’s there as my two grandchildren like McDonald’s.we had tea there,hot drink at night then breakfast next morning,all food and drinks were hot and didn’t take long for our meals .

Waited 15 minutes for a brew? Could have gone home and made one in quicker time. I'm a trucker and use macdonalds regular and I've noticed of late especially since they have put those machines in how slow ordering and waiting has become and since those machines have gone in there seem to be far less staff for example at Chester,the poor lad was serving,prepping and cooking food. There was a person waiting to order atleast 10 mins and this is 10.30pm at night,can't imagine what its like when it's really busy?? Sort you're act out maccies!!

What's the point in choosing what sauce you can have with your meal if your not going to put it in the bag. Eating dry fake food (all though top quality fake food) in the car with no delicious sauses is not nice. My work mate is now inconsolable. You should be ashamed of yourselves. I will come again because there is no other option nearby. So in the long run, you win.

A good Mcdonalds, service is fairly quick and should be quicker soon as they are refurbishing it so should have self service pay points soon too, this will be good as it will hopefully get rid of the ridiculous tendency in the UK to want to form one long queue which goes as far as the eye can see rather than queuing behind each available till which is what should happen. Food is usually decent and toilets clean.

Having queued nearly half an hour, I discovered they had no hot drinks at all...on a busy Saturday lunchtime! I then waited over ten minutes for a burger to be cooked. Really delayed our journey...even my ten year old asked me not to return to this place! The staff there are friendly and hard-working, the long queues, no hot drinks and long cooking times are purely down to bad management.

We stopped very early in the morning (about 5:30am) and the attendant was very friendly and jolly, very unusual for those who star work so early. We ordered the famous bacon and egg Mc Muffin which was very nice indeed as it almost always is. Visiting this McD's was an altogether pleasant and relaxing start to our long day.

Food OK. Warm dry. Food warm as always. I never seam to get hot food in any Mcdonald. Good job I only use them on motorway services. Out of choice I would not use.

Busy McDonald's. Food same price as on high street. Plenty of seats and food all correct. No issues at all

Terrible experience at this MacDonalds Restaurant. The tables were strewn with empty cartons and paper from previous customers. There was food on the floors, the condiment area was untidy and full of split sauces, the place was a disgrace. So much so we complained to the Manager that we could not find a clean table. He did not apologise, just said that a big party had been in previously and he would send someone out to clean up. No one did any cleaning whilst we were there, except us, we cleaned our own table ate our food and left, the place was still a disgrace when we left. I complained to MacDonalds who apologised but that was all. This place was filthy (photos supplied) Never again !!!!

Called today for breakfast and had porridge. I asked for Sweetner and was told it was "over there" that was sugar, I went back and asked again for Sweetner which for some reason seems to be hidden under the counter and I was told "I can give you one". I explained I wanted one for each of the porridge, eventually I got 2 (and only 2) but I could help myself to as much sugar as I wanted.

Llamado para el desayuno y Chloe me recibió con una sonrisa y me dio un buen servicio rápido. Bastante concurrida pero sirve rápida y eficientemente.

Llamaba para desayunar. A menudo llamar a servicios de Chester cuando pasando ya que suelen ser muy limpio y bien cuidado. Esta vez estábamos de paso y paramos para desayunar en McDonalds. Ojalá no habíamos molestado. Había una larga cola de llegar cerca de la...

Servicios de chester son más agradables que la mayoría, con una gran variedad de opciones de compras y mejor comida. McDonald's era bastante bueno, con un servicio rápido y personal muy atrayente (raro! ) muchos asientos.

After being stood still on the motorway for 50 minutes due to an accident we eventually nipped off here for some food. Not much choice in the services so opted for McDonalds even though we weren't that bothered. I had a big tasty meal and my partner had a big mac meal and both were as you would expect. Prices were normal and the service was quite quick.Ok for a quick bite to eat but generally don't normally have McDonalds at all!

I'm not a fan of mcdonalds but my children like it. This one is on the services which has recently had a big refurbishment and its great! Lots of seating, very spacious, quick service.

very expensive but my man needs his burgerneeds a juicy chicken burger when he's travelling at nightand makes me pay

La primera vez que escucho tantas alarmas sonando, hacían el momento muy desagradable. Parecía que nadie más que yo lo escuchaba. La comida fue lo mismo de siempre con unas fritas frías. El cajero ni me preguntó si quería comer ahí o para llevar y me embaló todo. Las mesas muy sucias.

Called for a coffee at Costa on the way to North Wales, 2 coffees and 2 small biscuits £ 10 - 20 , won't be going again.

Today I stopped at Chester services on my way West. Having order my lunch I sat down & watch with some horror to see one of the builders painting the sealing next to where food was been ordered & served He then started painting the wall with no barrier between hi. & the public. This is a disaster in the making . Im so glad I did not have McDonald's today

Call most week ends on the way to Wales and they never have milkshakes every week the machine doesn't work??

We called on saturday, not at a particularly busy time but it did get busy as we cued,although it did not phase the staff at all about how many waiting customers,,,the speed was efither slow or stop,,and someone should supervise them,as they are there to serve food to hungry customers,not to socialize!

It is part of the food court at the motorway services. The area is open and roomy and the food is as predictable as Mc Donalds is but never had a bad one there. Food is fast, hot and edible. :)

Stopped off here one lunch time last week the queue was large but they seemed to be clearing quite quickly .when I was ordering I notice lots of flies on the menu board and counter area so sat outside to eat my food . Stopped again today still loads of flies behind the serving area .so didn't bother ordering anything .

Visited this McDonald's when we've been staying at Days Inn next door. Staff are pleasant and keep the eating area clean and tidy.

Called her for a quick late afternoon snack .I had bacon clubhouse burger meal with large fries and cappuccino & my wife had a filet-o-fish meal with large fries and cappuccino. All tasted great!

Full roster of staff trying to work their way through a queue of 6 people. It took ten minutes to be served our food.Worryingly, the Assistant Mgr - Cath - kept staff morale up by showing then she was chewing gum. Thankfully that didn't fall into any food!Very poor standards for McDonalds franchise

Called in here Friday 23rd at 8-30 PM, there was myself and another customer, I ordered 2 large meals, the drinks and burgers were placed on the tray and it was then the staff noticed that no one had put and fries in the pan, the burgers were returned to the 'keep warm shoot' while I waited for the fries to be dispensed and cooked, when they finally arrived the nowhere near fresh burgers were returned and looked even less like the ones on the adverts then usual and all this for 2p short of £10. Congratulations to the outlet as this is the most I have ever paid for this particular meal. No wonder the chain is in trouble, not so many months ago I was paying around the £8.15 mark for this meal but recently the prices have shot up they are now neither well presented or good value.

I stopped off at the Chester motorway service area at about 10pm on a Saturday night on the way home from a day out in Manchester. There isn't much choice at this particular service station and even less so on Saturday evenings as the "Fresh Food Cafe" was closed. That left Maccy D's, Costa Coffee, a doughnut out of a Krispy Creme vending machine or one of the most eye-wateringly expensive ham sandwiches I've ever seen from W.H. Smith. Maccy's won out by default. This is a 24hr branch but on a Saturday evening it was deserted, it must get pretty desolate there at times. When I arrived there didn't appear to be any other customers, which at least meant no queue at the till, although a few more people had arrived by the time I left. The food? Well it's typical McDonald's, exactly the same as every other branch in the UK. On the plus side the young lady at the till was friendly and cheerful, which much take some doing when you're stuck in a deserted service station in the middle of nowhere on a Saturday night when you could be out clubbing in Chester or Liverpool instead.