McDonald's in Cheshire West and Chester

We work late most nights, and sometimes find it easy to just do a maccys drive through. Even though we know it's never going to be hot, hot once we get it home. (5 mins drive), but tonight was particularly bad. Big tasty didn't even look like a burger, and it was stone cold! It went straight in the bin! They also charged me for cheese dippers but hadn't put them in. I'm not impressed. I know it's busy, but no excuse.

Unfortunately I can't say anything good about this, the food I ordered a big Mac meal was colder then a winters morning. The everything was stone cold I had to take it home and nuke it just to put some heat back in. The staff don't care and this is the problem. Maccys has a high turn over of staff, mostly kids who couldn't care less.

Missed a whole meal of an order for delivery then ordered again and they missed a burger off the burger that did come was cold and was missing dressing Rang the resturant 3 times nobody was helpful they told me to contact uber eats who were equally unhelpful waste of money have now deleted the McDonald's app and ubers

Was stuck between leaving 2 stars (poor) or 3 (average), think I’ve been generous to be fair. It’s gotten to the point where we always pull over before driving off because we were fed up of getting home and having something missing or wrong. We don’t go often anymore because of this… 8 times out of 10 the order is wrong. Today stopped off to get a sausage McMuffin and cheese and bacon flatbread, made sure both were in the bag only to get home and find no sausage on the McMuffin (just egg). Wasn’t even busy, it’s not much too ask to check the order is right. It’s the standing joke with everyone how they get orders wrong but annoyed me today, it’s not cheap either!

Food the standard McDonald’s offering, but very slow drive thur. They always have what I want which is a bonus but could be quicker

The first crew member said I could edit my order (swap caramel sauce to chocolate- by using the frappe sauce). At the collection window, I wasn’t greeted so I had to interrupt the girl on the service window (who was having a personal chat to the manager about their lives) to check my order and instead of responding, she called the manager over and said “I don’t know what she’s saying” in front of me. The plus size blonde manger then told me “We don’t do that” with a crap tone and walked off. More training is needed 👍🏼

Me and a friend ordered food from here tonight, it took them 45 minutes to just get here. When the food arrived, we were missing half of our order, our fries were cold, my drink was half empty, our burgers weren't constructed properly at all and kept falling apart, my friend asked for no tomato on her burger and it proceeded to have a tomato on it, she is highly allergic and if we hadn't noticed, she'd be in hospital. Our cheesy bites were cold aswell, overall, very unsatisfied.

it was a sunny, bright joyous day. birds were singing, grass was green and not a cloud in the sky. i was on route, making my way, to wales on a lovely bank holiday when suddenly i feel a want for mcdonald’s. wanting to fulfil my needs i opened google maps to find the nearest option. i regretfully stumbled apon the hell hole chester would call “mcdonald’s” and set off unwittingly. unbeknown to me, my day and health were both about to take a turn for the worst… first red flag i stumbled across was the deserted queue… you might think this was a good thing and i did. too but i was mistaken as i did not reflect on why the queue might be so none existant. this was my second fatale mistake leading to my future misfortune. as i pulled in i was rufelessly told that, despite the deserted ghost town queue, i would have to park in the disgusting car park to WAIT for my food… my heart started beating faster, i could practically feel it jumping out of my cheats leaping onto the dashboard. WAIT??? WAIT? i stared to break in a cold sweat, time stood still. the atmosphere around me suddenly mutated into a sinister scene. i reluctantly accepted my fate, i was to be starved in the fatel mcdonald’s car park. i sat there for a minuet or two, wall-lowing in my own misfortuneate fate. looking out of my window in attempt to cheer my self up (impossible) and caught a glimpse of a sea gull eating better than me, engaging in someone’s left overs in a bin, all i could think in those solitary moments was how the hell was a sea gull eating better than me. after what felt like an eternity, i received my cold, dry, contaminated food. i opened up my bag reached in and grabbed a cold, lifeless burger. in the contents of said burger there was a single pickle. one single slice of pickle. one. i was left speechless, dumbstruck, and violated. i reluctantly moved on to the fry’s . not expecting much. cold. they were freezing cold. i wish i had of gone in the summer because these fry’s could have single-handedly cooled down my ENTIRE house. i took a closer look into the soggy paper bag and found my worst fear coming to life. a green fry. a green… fry. what. i was left bewildered, astonished, baffled and quite frankly afraid. you will definitely NOT catch me ever stepping foot in a 20 mile radius of this mcdonald’s ever agin: even if it was the last one on earth was starving.

Hello. So every Sunday morning we have breakfast at McDonald’s ( drive through ) on way to get week shopping. Part of our order is two porridge’s! We always have to park up to wait for them to be done but they are always cold brrrr. Sometimes they are luke warm enough to eat, never warm and definately never hot but mostly have to take them home and microwave for 30 seconds. Guys, could you possibly review how you heat porridge and we don’t obviously want the opposite extreme of it being so hot it can’t be eaten either but it really can’t be that hard to know how long to heat? Thank you

What an absolute shambles, complete abomination. Maccies not what it used to be. Some ginger scuzzy on the mic thinking he was playing Xbox with boys, decided to scare the living daylights out my 5 month pregnant girlfriend. The poor baby had mild sticky poo inside of my girlfriend. Give the flying V’s after paying for the cold scran. What type of service is this. Further more my dog ( which is xl bully) could have done better job and has less anger issues, could have been nicer and done the job. Ps deffo return, can’t wait to enjoy the heavy scran

Terrible service by staff on collection. Told him it was take away,he answered with just take your s**t Asked for management to be told get him your f*****g self. Absolute disgrace

Was given a chicken wrap inside veggie wrap packaging... absolute disgrace tbh.. manager on was very apologetic but this should never happen.

Just been to the drive through here and was served food that, although tasted great, was missing parts of the order, which was only spotted when we drove home. We immediately called the branch and was greeted over the phone by an unhelpful colleague who stated that if we wanted a refund for the missing items we would need to return with all the food! When we challenged the staff member she became defensive and abrupt, not fully listening to our complaint and talking over us. She then hung up on us! In dismay, we called back to speak to someone in higher authority to get a suitable resolution. The telephone was answered again by the same colleague. When we asked for a manager to speak with us, to our shock, we were told that she was the manager. We asked if she had just hung up on us, to which she replied, 'yes'. DANIELLE - Can we suggest you either retrain in your position or find another job which you dont come into contact with the public, as your customer service skills leave alot to be desired!

Today for dinner, my family and I went to McDonalds. I ordered a medium Big Mac meal with a Diet Coke and my mum ordered a sprite. The food was great it was hot and clearly hadn’t been sat so that was excellent however both my drink and my mum’s were flat and my Diet Coke tasted of nothing. I went to get it changed and got a new one this time it just tasted like syrup there was no carbonation whatsoever in all 3 drinks so there must have been an issue which on a Saturday night for carbonated drinks is definitely not ideal. Because of the drinks issue I have given it 3 stars but otherwise the service was great and so was the food however it wasn’t as busy as usual.

where to start. saw a poor girl who looked so sad and soulless. This poor girl was brutally attacked when a fanta was thrown at her head by a group of devaints!!!!!! couldn't believe it. they ran away and were not caught! scum of the earth I TELL YOU!

I've been here many hundreds of times in the 20 or so years it has existed. The food hasn't always been perfect; usually when it's quiet they'll serve you food that's been sat under a lamp for a few hours. But 99% of the time the food is excellent, the service is quick (unless you order something stupid), with no needless chit chat from the mostly young staff. This McDonalds like most runs extremely smoothly, unlike it's competitors which seem to be ran by an assortment of captured zombies - Shaun of the Dead style. The place is also pretty clean and the app works well.

Not very happy with your staff very disrespectful spoke to me like crap ! Get your self some new staff

visited Monday 18th April 2022. Got a seat easy. i ordered at the counter and a very nice youg lady took my order and payment and brought to my table. The food was lovely, hot and tasty as was the coffee. Was busy and plenty of outside seating

Absolutely disgusting place, terrible service as always from the incompetent staff, definitely all need some customer service training, they’re rude and incredibly unhelpful. And the food is always less than average quality. Not once had a good experience at this place. If I were you I would avoid at all costs

Used the self service machine for a quick bite and a coffee, very quick turnaround, easy to sit and very comfortable

Just been here went through drive through ordered a cheese burger and cheese bitrs with dip Drove about a mile parked up to eat ...and no dip with cheese bites....I mean ... so frustrating. You should always check your order. Bunch of half wits

I ordered a egg & Cheese Mcmuffin Meal and it was Charred Inside, I returned it for another and that came swimming in fat and was also burnt. The staff are braindead, they don't look clean and have no manners. The restaurant was a mess and had dogs jumping up all over the furniture. Absolutely disgusting and I have reported to trading standards! I have been sick all day. Avoid like the plague

Ordered via mcd app with no issues, arrived and entered to eat in, was given a table number by a very very helpful and polite member of staff, food arrived, correct order, promptly and hot Genuinely pleased with service, I thanked the older lady who first helped me on entering Another member of staff very efficiently took my finished with tray as I was going to refuse point Highly recommended

Miserable staff, feels like you’re burdening them! Strawberry Milkshake white runny and tasteless! Fries soggy and cold and Big Mac cold too! This was a takeout order and I live less than 2 minute drive away!

Went to McDonald’s for lunch today. We were served promptly and the staff were friendly. But I was really uneasy about the amount of people being allowed to come into McDonald’s without a mask two customers had them on but weren’t on there face the was only one person with an exemption badge on and several didn’t seem to have a mask at all. Surely this shouldn’t be happening having just come out of lock down really effected my lunch visit today.

Came this evening. Ordered on the app and chose the click and collect option. All seemed well as this service was quick and easier than waiting in the long drive through queue with a two year old. Arrived home to find the chips missing from my order that I had actually paid separately for. Could not return to the restaurant to complain due to having small children who were tired and hungry. I am very disappointed as this is not the first time my order has been incorrect here, but I have always been able to return to get what I have paid for. Unfortunately I am the one who has paid for something I did not receive. I am very unhappy and will consider going elsewhere in future.

Called in here yesterday with my wife an kids. was served really quick. the food was cold, the fries were Rock hard. I went over to tell the manager this. The manager presumed I wanted my money back. I didn't, I was pointing out that there was something clearly wrong with the food. He was an obnoxious idiot who couldn't manage to listen to a customer never mind manage a fast food restaurant.I recommend that someone in charge sends him on some customer service training courses and maybe a simple training course on how to speak to people in general.if I ever visit Cheshire oaks again I certainly won't be going to the mcdonalds

Visited at lunchtime on a Thursday and the place was very well Covid organised, great touch screen menu to order from, with table service by masked employees, quality McDonalds food.

Having queued for the drive thru ordered 7 items and only got 3 right this is after correcting the person taking the order several times. Waste of time close the place.

A quick stop before starting our morning shopping. Breakfast was reasonably good, pancakes were fluffy and lovely!. Service was quick. There was a long drive-in queue though it did seem to be moving at a reasonable pace.

Massive queue for drive through this morning but this diamond, Cherise, made sure I got my much needed breakfast no problem. Might not get much recognition for hard work when extremely busy but this lady and her team were working really hard.

Standard McDonalds food was fine . Service was quick and all correct . Staff were polite and friendly.

Went to the drive through where i ordered 2 fish fillet meals and cheese dippers they told me wait in the car park where someone will bring food over waited 15 min still no food A lot of cars coming after us all going so when staff member came out I explained and with a vacant look he carried on walking then another staff member walked passed told him the situation he said he would check up waited another 5 min no one came back then had to go inside to let them know what’s happening and the staff member just told me to wait and my order will b coming no apology for the near 20 min wait real attitude on the staff member I then insisted I’d wait in side where they took another 5 min making it and then got the order wrong real terrible experience and would not go back to the Cheshire oaks mcdonalds again

It's Mcdonalds, the food tastes like Mcdonalds but the service is appalling. Not entirely sure how they manage to hold onto the franchise. I visited here for breakfast and it took ages. They used to have sauce dispensers all around the restaurant but these have now disappeared. I asked the lady serving if I could get some tomato ketchup and barbecue sauce. She rudely told me I was only allowed one because I'd only ordered one meal! What?? Are you kidding me?? I won't ever be coming back in here but they don't care anyway.

Usual McDonalds fare. Very busy, difficult to find a seat, but staff do a great job in keeping it clean and tidy. Food - As always - McDonalds!

Fairly difficult to get to and decided to park up as drive through queue was really long. The outside seating area was filthy, and full of litter. Big gang of teenagers on bikes, swearing, making a mess and generally being unruly. As we were walking in, a fight erupted. I informed one of the managers, who tried to move them on and eventually had to get security in to remove them. We had two young children, and I was disappointed at the amount of groups inside all swearing - no need for this. We ordered on the touch screen, but waited well over 20 minutes for food to arrive. When it did, the fries and Big Mac were not even hot. Really disappointed, and shall not return.

For somewhere so busy the service is excellent and this is ideal if you do not have time for a sit down meal. There is plenty of room and the staff are very pleasant with the food of good quality.

If ther is an easy way to get to this place I am yet to find i, seems to be in the middle of a roundabout/car park. Burgers were tough, coffee was weak , order was wrong. Other than that it was clean and staff friendly

Consistently bad. The management are extremely rude and the food is substandard. As they know there is a constant stream of new customers they don't have to try and believe me they don't.

Drove here on our way to Chester Zoo, went through the drive through which took a while as busy but expect this. Ordered a breakfast and on stopping in the carpark at the side of the restaurant to eat, we had no napkins or sauce and the burgers were overcooked and dry. Hash brown and Orange juice fine, Its not often we have time off together so was dissapointing start to the day!

Can honestly say I haven't had a bad visit here unlike some other local MacDonald's "cough bromborough cough " top notch service by the staff and they actually get the no ice in my drinks right "trust me that's rare" can tell the store is a flagship being located in such a key shopping destination

Went there for breakfast this morning and had to wait ages for so called fast food. But on the upside the staff were very apologetic and the food was good

Attended again today for a big lunch order for work colleagues we were previously advised to attend in store rather than drive through as we were having items missing when went through the drive through and yet again even attending in store a meal missing which resulted in a member of our staff having to share one of the other meals as we cannot go back out to collect the missing meal and to add to it they would not refund back to the card that was used to purchase the missing meal - poor customer service response no care for their customers it literally is a fast food where they don't care once you have left and given that we are local to the restaurant and a business this is business that they will loose out on due to incompetence and poor staff I mean it is not rocket science to cross check and order before giving it

popped in for a snack in between shopping , a good maccey ds very busy but as always the kids loved it.

I went through the drive through tonight

Went to the local drive through as I was a bit peckish - ordered a large double quarter pounder meal with a Coke Zero, and a chicken legend meal with a cup of tea, so far so good, got home - looked in the bag and found 2 doughnuts and the drinks were lemonade couldn’t believe it, really??? Don’t think I’ll be going back to that one

They were clearly understaffed and i do not blame the young staff members at all. The manager was barking at the staff as they were behind with orders, but being short staffed they would struggle to keep up with orders in a very busy place. The floors in the cooking area were disgusting, food everywhere, I get the staff were more concerned about completing orders than keeping the place tidy. The manager stood there, like a useless idiot not knowing what to do. Instead he could have actually helped the staff. One of the staff members told the manager a burger had been there an hour and it needed to go in the bin, the managers reply was it is still warm, it can still go out. The manager clearly has no idea about food hygiene and about management of staff. More staff is needed and a new manager and/or a manager that can help the staff when they are over whelmed with orders. The staff done the best they could and no way it is the staffs fault, the manager obviously can not manage the place and should be gone asap!

which clown traine dthe staff to put 2 mcflurrys, 2 coffees and a lemonadein a 4 cup holder. My car seat is ruined and one coffee down

I know you don’t go to McDonald’s to expect good service but you do go to eat enjoy yourselves and expect the basic requirements of a clean table. The staff on the floor just talked the whole time to each other ignoring all the messy tables and dirty floors. There was a bigger blonde lady sweeping abit then sitting down on the high tables and then to the younger staff joined her one saying she was sent by a manager then they both sat down at the tables for like 15 minutes chatting like they were on their tea break . Me and friends just sat there eating (working in hospitality ourselves) thinking what the hell are they doing having a jolly. The staff didn’t care about anything they were huffing and puffing when they did get up and then sat back down a moment later. One staff member put something in the bin got something on his hand got a towel out the cupboard to wipe it then wiped all the trays with it. Don’t understand why the staff can get away with what they do. But what do I know I’m just a manager in the hospitality business.

Stopped here recently with the family.

The queues were extremely long and there didn’t seem many staff on duty. Also two of the self order machines weren’t working.

This place is by far either the most unorganised or the staff just don’t care. Took my son and his friend there after the cinema and the entire order was incorrect. No sauce no chips only one happy meal and the chicken in my wife’s chicken select meal was not edible even our dog turned his nose up at it! Clearly in desperate need of change of management! Give it a miss there loads of options on the cheshire oaks for food

Early morning breakfast buns yum yum !! ...the staff here are great and we have always been greeted with a smile and everybody is very helpful , great place for quick snacks with a very clean environment even though it is really busy . Well done to all the staff .

Lots of staff waited patiently for our meal to come. Very quiet today but speed definitely not at a premium.

Tried to get seats in a restaurants all over the oaks for 7 people young and old, but had a waiting time. Out fault for not booking. Used the drive through and ate at home. Even though it was very busy we didn’t have to wait to long. A standard McDonald’s meal.

We visited bank holiday Monday it was extremely busy and no seats inside. It had been raining a little so outside area was a little wet and cold. We we had coats so decided to sit outside dry the seats.

Food hot busy place but milkshakes left standing too long so not thick as they should be. Slow at wiping tables too.

Half wits serving, as somebody has already mentioned by far worst Mcdonalds ever. Not sure how they are even still in business. Young staff too busy chatting to each other to make eye contact and acknowledge you let alone speak to the customer, you just get your order thrust through the window without a word and then half the stuff is missing. Of the last 3 drive through visits made every order was wrong. They have just spent a fortune on a re-furb yet seemed to have scrimped on staff training. There were six staff stood around the window laughing and joking when we just went through and our three item order was wrong. Absolutely ridiculous.

When you actually get my order right I find you’ve only given me 1/2 cup of coke! This is unacceptable. What a joke.

Very poor service. No apology from staff. Stood for 15 minutes now. Still no food. Staff very miserable and lack any kind of curtesy

Title says it all. Table arrangement is worse than before. You’re effectively sitting in a soul - less room full of strangers in a plastic chair. Very few staff on the restaurant floor so goodness knows who you’d tell if there was an issue with your food. Food took ages to appear - it was cold when it finally turned up. We wouldn’t eat here again.

I had a chicken sandwich which I would not recommend. I don't know what it tasted of but it didn't taste of chicken. It tasted awful. Staff were nice.

I enjoy visiting this local branch for many years now, the staff are always very friendly and helpful, good customer serviced always.

Exactly what we expected - a quick efficient service. Staff pleasant and friendly. Food and drink totally acceptable.

It’s a McDonalds. It sells McDonalds food and drinks. It has a computer panel to order your meal. It has those cool push down sauce dispensers.

This is a Mc Donnalds it's like all the others so if you've visited one you've visited them all LOL Not much one ca say I don't like their ordering system. I like talking to a human but...;

Visited this McDonalds yesterday with family. It was the dirtiest McDonalds that I have ever visited. We struggled to get a clean table despite a number being free. There was sauce streaks and bits of lettuce stuck to the tables and fries/ other types of discarded food and rubbish under the tables and on the floor. We complained to the manager who ignored us and walked off. Despite several staff not being busy no attempt was made to clean the place. I emailed Customer Services who offered their 'apologies'. I'd give it a wide berth as there are much better places to eat.

Visited the drive through & after sitting at the intercom for several minutes and not receiving any voice I drove to the first pay window. There was no-one there at the window so I drove to the second wondow. Here I was met by a young lady with an attitude who said that the girl was now at the first window & I would have to drive all around to the beginning of tge drive through again !! I drove off & purchased my lunch elsewhere. Very bad service, never had this at any McDonalds before, I will not return !

Took my granddaughter there last night. Ordered food to be brought to table. I ordered tasty bacon burger from selection range. This arrived sometime later in the correct box but with no bacon. Ordered ketchup and fruit box for granddaughter. No ketchup arrived and a pineapple stick tossed on table as alternative saying they had no fruit. Three drinks on tray and one straw. Went to counter to look for straws. None there. Meal was Luke warm. Would have gone up to complain but the queue was massive so didn’t bother. Instead gave feedback to Macdonalds via their online system.

3 times they gor same drink wrong, no chilli dip with chicken selects. No burger on my son's cheese burger! Wow. Oh and toilets filthy

There is nothing good I can say about my visit to McDonald’s in Cheshire Oaks. The tables were dirty and the floor covered in grime and food. They managed to get my order wrong serving me a beef burger when I had ordered chicken so I had to go back and change it. The toilets were also filthy. I will certainly never go there again.

Visited for a quick drink, Filthy outside and same inside, staff unable to cope with volume of visitors and bins overflowing. Staff in kitchen too busy talking and not getting food to customers and drinks piling up on assembly point whilst crowd waits slowly getting angrier and angrier. McDonalds is never great but this was the worst I have ever experience and I will NOT return.

Went into this McDonalds on the 16th October 2018, I ordered a chicken mayo burger from the saver menus and it was bright pink inside, when I went to the counter to tell the workers they just haven me a new one which was also pink. Me and my family walked out and haven't eaten there since, considering this was a once a week thing to go to.

We only had a coffee here but found that the tables were not cleared quick enough. I counted 15 staff in the cooking part but still had to wait a while to be served.

pretty average mcdonalds really. the fact they have been upgrading it is great but seems a lot smaller than it was. this mcdonalds is always busy and struggle to get a seat unless its like 11pm! every time i have ordered from this store there has been something missing from the bag which is annoying, especially when taking out. Average.

I waited 35 minutes for my order having had to chase it twice. The manager on duty was not at all concerned that 3 customer orders were apparently affected by a "computer glitch". When my order was finally given to me it was cold and incorrect...when I pointed this out to the member of staff I was told "its not my fault"! Mcdonalds have recently invested in a total refurb of this particular restaurant without getting the fundamentals right - properly trained staff.

This Mcdonald gets very busy and is alittle cramped as it seems like the seating is really close by and with lots of people using it it does feel cramped. Needs updating too like most of the Mcdonalds have been. Staff are very pleasant and friendly.

We popped in for coffee on a Saturday morning whilst it was still quiet. What a mistake!! More managers milling round than staff and still completely disorganised, slow and chaotic. The order came on the screen 10 minutes after payment, however it took a further 10 for them to be brought from the back, resulting in lukewarm coffee coloured watery milk.

We went in with what should have been long enough to buy a meal with coffee and sit down to enjoy it.

Considering this place has been open less than 24 hours I am disgusted at the state of it. It’s 11:45pm There are only 2 other tables taken and there is not one clean table in here they are all filthy....horrendous!! It’s so quiet yet all of the staff are standing in the back messing around like children shouting and laughing, so unprofessional. I can’t believe how dirty this place is rubbish all over the floor dirty tables there is no excuse for such unhygienic practices hope to see some improvements if I return here in the future. The car park is just as bad, so much litter I don’t think any memeber of staff has been out once today to pick any of it up. infact the state of the car park should have been a red flag really. Don’t remember it being this bad before the refurb and you’d expect some improvements from such an extensive refurb but no: phone chargers not working taps in ladies not working and both men’s and ladies toilets were so disgusting we couldn’t even use them. All in all disgraceful hope the manager does something to imrove or they will loose a lot of custom I’m sure.

Despite being very disappointed that they are closing for 3 months for refurbishments I am always happy with McDonald's Cheshire oaks because as long as my order is correct what more can you expect from such a fast food restaurant. I never have any problems with service or orders so my belly is perfectly happy.

I understand it’s a hot day but there is no need to be so rude with customers... can not get over how rude the staff are... won’t be showing my head again

The outlet wasnt busy - the whole of Cheshire Oaks wasnt that busy - BUT there was a queue to the front door! Joined the queue and stood for 5 minutes and no one was served! waited another 2 or 3 mins while I got annoyed but decided with 4 people behind me to leave. Went to Pret a Manger and had delightful eat and drink with super staff. Dreadful place.

Just receive worst customer service from both managers ( girl and guy ) in Mc Donald Cheshire Oaks. Ordered some nuggets and big Mac and wait over 17 minutes when in shop when people from drive thru been serve in and out constant. When ask for manager the guy look at me like I'm zero and just ask other girl to deal with me. When she came and I told her that I wait long she just said , ok You need wait for the food. No appolodgy or nothing. If this place is run by people like this You should think twice before visit. Work in retail myself and never even thing to speak with customer like she's do. Verry rude and ignorance managers .

came here with my sisters and had my very first hot chocolate loved it, also for the first time had a bacon and cheese flatbread, (think it's called that) that was lovely as well, even though very busy queues go down very quickly staff are very efficient .

It really does make a difference to see happy staff in a drive thru usually in served with miserable staff who seem to have no manners. But not at this chain the young lady at the end window was a happy soul, spoke with my daughter and was very apologetic when there was no strawberry milkshake.

Arnt all McDonalds the same. you know what to expect. Quick food and drink at reasonable prices. nice to stop off for a few minutes to take a break

This is based on multiple visits

Just got back after queuing up for 15 minutes to be served and then had to wait another 10 minutes to get the food!

One of the better McDonalds in this area.outside seating area very messy 're tables not been cleared for next customers.staff usually polite but on this visit they were more interested chatting about there evening out than looking after customers.not very good customer service on this occasion ,glum faces.a shame because staff are usually polite.

Got some bad reviews here - its fine. Veggie food was quick. Is small on the inside considering the size of chesire oaks.

This place is too small for how popular it is, Cheshire Oaks is a busy place but this place can't keep pace with the volume of people queuing or eating, its ok but go find someone else imho that's not as chaotic.

Compared to Chester branch this place is horrible. Thrown together food. Dirty tables, floors and loos. There’s not enough tables. I hate eating here.

مطعم ماكدونالدز الاكل " حلال " ، موقع جنب اوت لت ، توجد جلسات داخلية وخارجية ، الخدمة ذاتية ، الاكل نوع ما مقبول .

After a very long day shopping, my youngest daughter was hungry and therefore we decided to grab a drive thru for the journey home, arrived at the drive through at 5pm didn't think we would have to wait as this is a staple item. paid, when to the collect window, got the drinks and then told we had to pull over in the holding area to wait, we asked again are you sure its just a chicken mayo, yes its not ready, we pulled over. it was 15 minutes before the chicken mayo arrived and not even an apology. This just not acceptable.

Came through the Drive thru at around 3am, I had quite a large order so I knew I would be waiting a while, that was not the case. My order was cooked and packed within very little time and all the food tasted so fresh so I knew they had just cooked it. I used to work overnights and I never got any recognition when I did hard work and I can only assume it is the same with McDonalds night staff so I thought I would leave this review here. The 2 tall lads who work on front counter made the whole experience better with their great attitude towards customers and each other.

Queues horrendous, nowhere to sit and food just warm. Staff should have been man managing customers coming in eff when did get sat down i was knocked over the head twice and asked to stand up coz a woman couldn't pass because she had too many shopping bags attached to the side of the pram.

Very busy lunchtime and massive wait for food. After food had to wait 15min before there was a table to sit down. Many customers had to eat standing up! Might be an idea to stop serving customers if your full?

I visit maccies regular which is a bad thing really butn9 times out of 10 they get my order wrong and I have to go back I don’t understand how they can get it so wrong tho

Popped in for a quick coffee whilst waiting for business colleagues, it's clean, tidy, staff are pleasant. Coffee was good!