McDonald's in Maidstone

SO SLOW…ordering here is like watching paint dry. Takes ages and just tedious. Why is ordering here every time so so slow and takes forever for the food to get to you?

Went here two nights running, first night we ordered 3 x Mc Flurrys only. The electronic order machines were all out of paper and it took ages to get our ice creams. Next night we ordered big mac meals x 3. Again it seems no one had bothered to put paper in the order machines since our last visit? cost saving perhaps. Waited for 20 mins for our order - presumed as we waited so long it would at least be fresh. Nope - It was almost stone cold even the fries - what did we wait 20 mins for if they are not making them fresh?. The fries were really strange like cardboard - not sure if they had been re-warmed up in a microwave? The burger was the same, really disappointing. We all left 50% of our food as it was like eating cold cardboard. Will avoid next time

Sh** customer service After waiting 30 minutes I received Cold chips A big mac A cookie and a large hot chocolate What I ordered was a large mcchicken sandwich meal Hot chocolate Mozzarella sticks with dip Cookie and brownie Order #80 4.10.24. 7.05pm

Short orders, on deliveries. This is the 2nd time I have ordered for delivery and the 2nd time the order was missing items. I can't remember the item(s) last time but today it was a large chocolate milkshake and the large chips were short. It would cost me a si.olar Vale to drive down and complain and they aren't answering the phone.

Éclaté au sous sous sol de la cave où j'enferme mouloud. La commande a pris 3mille ans j'avais le temps de faire des gosses en attendant les chiotes c'était un camion poubelle sans roue. Et le pire c'est qu'ils m'ont jeté mes frites pendant que j'étais entrain de poser un classique. Eux ils ont le temps mais pas moi c'est quoi ça. En résumé ce restaurant est recommandé à tous les fans de mouloud. Signé ze Z

It's literally a lucky dip! You'll either be given someone else's order or have items missing from your order. It's happened to me as well as family and friends multiple times by ordering online and visiting the store in person. The staff are obviously the kind of people that stand at the urinal with their trousers and pants around their ankles!

Ordered fillet of fish - had this often in other McDonald’s. It was awful, inedible, cold. Looked like it had been cooked hours before! Other McDonald’s very clean. Not this one. Shabby furnishings, not clean. Never again!

Me and my two best friends were in Lockmeadow, Maidstone, playing bowling, after this we felt like we should go and get a McDonald’s so we walked to the McDonalds we have had no problems with this McDonalds before as we have been there many times, but when we walked in and ordered we noticed that the machine wouldn’t print out the receipt, This was not a big deal, but our order number wasn’t on the screen either, one woman complained that she didn’t get her food until 20 minutes later, many more people complained that they were waiting for their food it was a joke to even call this a “fast food” restaurant, It took ages for our cold food to arrive, many people in the McDonalds didn’t know what order number they were due to the faulty machines so lots of people waited ages and didn’t even get anything, I would have expected better from this, Please for the love of god Improve, I don’t want to experience anything like this ever again.

I always go to this mcd on thursday to pick up a takeaway after work for the family. I use the app to order food in advance and pick it up at the drive through. Once im at the food point im given my drinks and mcflurries then 90% of the time im told to wait in the carpark, and normal wait times in the last few months are between 15-20mins. This is not great in the hotter months as the icecream and milkshakes melt fast whilst waiting. Most of the time dips are not in the bags even though they are supposed to come with the meals i order and i specify what dips during the order process on the app. In the last 6 visits 5 of those visits items have been missing, such as a big mac, chicken wrap, cheese burger twice, chicken selects. Really fed up of this place, but is the most convenient mcd for me, and my son prefers Mcd then other takeaway options for the once a week takeout meal that we do.

I was with my family for a lunch and I got stuck with something and one of the staff member just came to rescue me about order. What a hospitality. Thank you soo much

The food was cold which surprise me as the place wasn’t very busy at all. The double cheeseburger I had, had a distinct odd flavour about it and later in the evening and this morning I have stomach issues which is not usual for me. I can only assume our trip here is the reason. One of the nastiest “meals” I’ve had at a McDonalds. Thankfully my daughter appears unaffected.

Cold food, some of the order missing, staff walking round the car park in a daze with wrong number plate written on receipt. All staff look high and don’t have a clue what’s going on

Awful service!! Sat at collections window in drive through for about 8 minutes before someone’s opened it. Food was cold and coffee even colder… this is a regular thing here or you get half a portion of chips when you order so that you have to make an uncomfortable situation and complain to get what you paid for. Very poorly run and the worst Mc Donald’s in the the area or anywhere I have used hands down.

I have been to this McDonald’s 3 times now and each time the staff are very polite and helpful! The food is alway hot and quick. They have really nice sofa like seats and a play area to keep the kids happy. You forget it’s a McDonald’s. There is some options missing from the menu (hot chocolate and Carmel frape)

This Mcdonald's is so bad its beyond belief, I have lost count the amount of items missing every time I place an order at the drive thru and you always hear the same thing every time you pull up to the window, PLEASE FIND A SPACE TO PARK UP AND WAIT FOR YOUR FOOD. I will be contacting the manager to log a complaint in person and will be expecting a credit for ALL the missing food items.

Just received a fine for being in their car park too long!! Doesn’t take into account that we had to queue to get a space in the car park for ages, just took a photo as we entered the first bit clearly sat in a queue! The queues inside were horrendous, no one answering the tills at the front, and only 2 screens working to order from, so slow to get through all of this that it made us go over the time limit and now a £100 fine!! Ridiculous!

Sun Oct 23 2022 at 12:55:26 pm I ordered a coffee and pie after 8 mins and numbers higher than mine being called I asked the guy at the till M why this was? He continued to not make eye contact and I said was this fast food or slow food on offer he then said do you want to wait further or have a refund. This person was actually the duty manager and clearly has not received training in delivering decent customer service I found this manager M very rude and dismissive and took the refund. At worst he clearly he needs further training or at best dismissed

You have to check what they give you because most of the time your order is wrong (always in their favour, never yours) If it does happen to be right, it is likely to be cold. It’s my closest McDonalds but I always drive the extra miles to a different one

Shocking yet again, this is the 4th time our order has been short of what was ordered. Refund was issued but doesn’t make up for the annoyed and hungry kids. These guys are unable to do what they say they do. Avoid!!!!

Had a so called breakfast meal . Mess the order up TWICE. Then get presented with these . No apology given , avoid at all costs !!!

I have used the drive thru numerous times, never had an issue. Short queues, polite staff, food comes out quick and hot.

It may not have actually been a visit, but I had some food delivered. An item that was ordered was missing. I decided to ring them expecting a helpful response,what a mug. The arrogant git who answered the phone told me I should get in...

Judging by the low rating in trustpilot, this McDonald’s doesn’t seem bothered by poor reviews, but here’s mine in any case. Been here before and usually underwhelmed by service and today even beat that to the race to the bottom of service provided. Order 86...

This has got to be the worst Macs I have ever visited the arrogance of the staff is shocking and try to exonerate themselves for anything they have not done please do not go there is my advice

Visited today with two small children and the downstairs is still blocked off so after waiting ages finally got a table upstairs, ordered food on the screens to then find out they don’t do table service anymore so I had to decide between leaving my...

Agree with other people on here. We waited over 30 mins for our order (which we didn’t have time to eat anyways as we were kicked out because they had to close). Had two staff members arguing over how to close the door, right in...

My family and myself love Mcdonald's but this restaurant i absolutely the worst I have ever visited, run by idiots and staffed by morons. They very rarely get orders right, there either cold or mostly missing parts of your order I mean how difficult is...

Staff are slow and rude, and food is always undercooked - floppy, pale, undercooked fries still covered in oil, undercooked chicken that is chewy, sloppy burgers that are not put together so much as smeared over the boxes, food is also always cold when given...

Was out and about with my 86 year old disabled mum today went in for a McDonald’s wouldn’t let us sit downstairs so tell me McDonald’s or the manager there what about disabled people like my mum will never come in there again!!! Half a...

Food is always cold... and sloppy made And the manager Joe as I’m told his name is but we’re say the one that looks like his in a really awful 90s boy band... his attitude is awful for that of a manager. I made a...

Went there this morning. I wanted a single sausage and egg muffin meal which I only had the money for... to be told I can only buy a double. I said I don’t want a double nor do I have the money... I then spoke...

Great staff but the opposite of fast food. Has to be the slowest service ever. Every time I go I’m told to park up even though I order core items

We have ordered food through just eat. There was a whole meal missing. We contacted just eat and they refused to re deliver. Apple pie looks bitten. Food was cold and not good. Fries were cold. There was also no sugar for coffee and only...

Used the drivethru to pick up some quick lunch. When I got it back home there was a pube on my Big Mac!!! Complained to McDonaldsHQ who refused to investigate because I hadn’t taken a photo of the pube burger or kept the receipt (if...

Never had anything warm let alone hot! Rude staff and and an incompetent manager who would struggle running a burger van let alone a potentially favourable muckies. I now avoid muckies altogether

This is by far the worst McDonald's I've ever visited! Appaling service as there is none at all not even a tray to hold your food on no table service (every McDonald's in Maidstone offers this service) Food cold with half portions of chips. Signing...

Manger refused to give us are whole order even thought they messed it up and then she was rude to us when we were trying to explain to her what had happened

We visited with Grandchildren as a treat first time out since lockdown .The whole restaurant was filthy tables not cleaned you are unable to socially distance when ordering food as the self service screens are so close to each other also the screens dirty .We went out side as thought would be better unfortunately not tables covered in rubbish used straws laying on tables rubbish all over the ground .There was definitely no cleaning of tables going on and no staff outside to make sure things kept clean .This place is not covid safe .We actually left with out eating .We will not be returning

Is this the worst McDonalds in the UK? Quite possibly. Food was cold. All of it. Grand Mac looked like the separate pieces had been thrown in a box, with little attempt to make it look like a burger. It was so cold the cheese hadn’t melted. At all. Staff just oblivious to how poor the outlet and the food are. Customers next to us were ‘enjoying’ an identical experience. AVOID AT ALL COSTS. McDonalds Head Office need to seriously look at this branch, what they are selling is barely edible. This isn’t worth anywhere near a Trip Advisor rating of one, negative scale needed.

Every time we order foods here, Burgers never hot, warm to cold. Disappointed!! Never go there again!!

EVERY time I go here I’m asked to park up and wait and I mean EVERY time. I normally order core lines like a Big Mac etc.THE SLOWEST SERVICE EVER!Also don’t order anything complicated like asking for four different meals as you have zero chance of them getting it correct.On the plus side the staff are always polite and helpful.

For a simple order and simple process to follow they can’t even provide not only hot food but what you’ve ordered. Ordered a McChicken Sandwich and received a quarter pounder in a McChicken Sandwich box. I don’t eat red meat so was left to eat cold chips.

Chips not cooked, chicken selects dry and trying filling the drinks to the top. Worst McDonald in Kent.

On Thursday evening I collected 2 chicken salads, the first time since they've gone to a paper box. It was Rubbish. I'm not ever going to buy them again. It maybe saving plastics waste but it tastes discusting. I think it's a step in the wrong direction. I noticed a Deliveroo rider collecting food at the counter that night

Nice milkshakes and food always tastes freshly cooked. Quick service. Staff are polite. It is fast food,so you get what you pay for.

After a long day travelling we met our son in McDonald’s to get something to take home but needed a toilet before going through the drive through. There are four cubicles in the ladies and each one of them were disgusting!!! I obviously couldn’t go to the toilet so left! As I was walking out there was a member of staff cleaning the floor and she had a look like she had lost the will to live so I didn’t even bother telling her! I went down stairs to meet my partner where we could hear all the staff swearing at each other across the counter!! We then went out to the car to go through the drive through.......I wish I had just gone straight home as the food was disgusting, cold and the chips were half filled. I won’t be coming back to this McDonald’s again, its the worst I’ve ever been to and we’ve been here a few times so not just a one off experience.

Why on earth are the only baby change facilities in the ladies toilets? In this day and age you would think Mcdonalds would have caught up with the rest of the world. Its a good job my daughter didnt desperately need changing and I was able to go back to the table and get my wife to take her in. What are male parents supposed to do when their children need changing?

Went here after dinner as we were staying in the Premier Inn up the road. Staff very nice and friendly and checked if we were OK whilst sat down.

I went in for a drink just a simple large coke half an hour later I’m still waiting and the shop is nearly empty Not fast food in my world

Typical run of the mill McDonalds with fairly friendly staff. Self service ordering screens are hit n miss but overall ok

It's a McDonalds's so you what to expect from the food.

I am never eating in this McDonald’s again. After messing up my order I was told I would receive a free meal as a goodwill gesture. I was fine with this, so a week later I go to get my ‘free’ meal. I was then told that my name had been ‘crossed off the list’ so I have already claimed the meal!!!!! I asked to speak to a manager, she was very rude and basically told me I was a lier and had already had my meal! Disgusting customer service and also the food has not been much better the last few times I’ve been here. No you in my little ones happy meal on this occasion too! Never any balloons. Chips are usually either really soggy or hard so can’t even get Those right! It’s not rocket science

I was out with my friends for a quick bite a few months ago and we spotted this McDonald’s. It was very dirty on the seats (Disgustang) and there were kids bumping into people because they must have been hyper. When my friends and I got our cheeseburgers, there was a weird smell about them. I then realised it was Vegan and I don’t like Vegan!

Ordered my food via the self service machines and pressed that I would collect as there were no number cards. Over half an hour I waited for my meal. Over half an hour. Once my food was finally ready I collected and not even an apology! I was gobsmacked. Wouldnt return here.

Ordered my meal through ubereats. 2 large meals. Food arrived in good time, so I take the food out the bags & the chips aren't even large, the burgers have just been thrown in the box with no care & I can't drink my drink as I've not got No straws! Ring the restaurant up to tell them & get told nothing they can do as I ordered it on ubereats! Even though it's their mess they've made, ubereats guy didn't make my order! Place is a joke.

Used this place many times this time order was not only cold but not all provided! Two meals one chips!! Donuts dry and stale!! Seems from reviews posted that no notice is being taken!! AVOID AT ALL COSTS! USELESS FOOD AWFUL SERVICE

Drive thru onway to Hospital. Quick order , food hot and nice. And lady on main desk really friendly.

The food we ordered 2 chicken wraps and a chicken salad from Drive thru on Sunday night was very good quality. The wraps were not and the salad fresh and no wait what so ever.

If you have had your chips here, the chances are they were warm at best. I use a number of their restaurants but this is definitely amongst the dirtiest. Sullen staff show just how poor the whole place is. Use if you're desperate!

The McDonald's in Lockmeadow consistently give poor fries, I have been busting the drive thru for two years now. Firstly they are like warm and secondly the large fries portion is barely the size of a medium portion. Much better quality of food on the Week Street McDonalds. Avoid this one if possible and order on UberEats I am much more satisfied with the quality.

I went there last night with my family and was appalled, 15 minute wait for the food and when we asked why we were told that they had been waiting for cheese bites, when we asked how this can be as the previous 2 orders had them and they were after us the manager was called over, our order number had already vanished from the screen (guess they have a time limit and want to keep their figures up!) After 2 min of talking to the manager the food was still not with us. Then it turned up COLD, everything was COLD!! Waiting for fresh food my bottom! We gave up at this point, got a refund and left!

As a busy drive through restaurant I find it hard to understand why it’s still so busy.

I visited with 6 year old twin grandsons on a grey Saturday lunchtime. It was VERY busy. There was a group of about 8 teenage boys (15-16 yrs), who were behaving badly. The Customer Services Manager dealt with them very well. He was calm but authoritative, and managed to diffuse the situation before it got out of hand. Later, I saw the same Customer Services Manager, whose name is Michael, calming sweeping up and clearing g tables. He made what could have been an unpleasant experience into a good experience. I even stayed on after our meal to enjoy a coffee and let my grandsons play.

Always loved McDonald's it gets better every time it is so nice decently recommend to go and eat there x

This McDonald is good when you eat in, the staff are great, clean and quick. The only problem is that if do a takeaway from their drive away. It seems the burgers are cold by the time you get home and since I only live 2 minutes drive away that gives me a slight worry as to how cooked the meet is and if is safe to eat. Which is a shame I do like to enjoy a Mac in the comfort of my home!

I recently came here a few times and I am very disappointed I order a wrap and I always say very CLEARLY NO TOMATO, but what do I get? a tomato at the bottom of my wrap, I hate to tomatoes more then you can imagine there brought down from the devil next time I get a tomato in my wrap which is un asked for I'm throwing the wrap back through the window

I’m not going to use this MC Donald’s again on principle. I overstayed my 90 mins in the car park and was sent a £100 parking charge. I did not see the signs and only overstayed as someone reversed in to my car and I was on the phone to my insurance company.

No recomendaría este lugar a todos. El restaurante y la cocina son tanto asqueroso y sucio. Tuvimos una visita muy desagradable con los niños el viernes pasado. En cuanto a restaurantes de comida rápida ir este es el raspado de la parte inferior de la barrica. Asqueroso. Nunca me iría de nuevo. Una pena, ya que tengo buenos recuerdos de ir allí como un niño.

Fuimos a este McDonalds con otras 3 madres y 4 año od hijas de nuestra después de la escuela. El área de juegos estaba lleno de adolescentes que crean el ruido más horrible y agrupación por allí, así que los niños pequeños no podía ir en cualquier lugar cerca de temor de ser arrasados. El personal no quiere hacer nada sobre esto, y entonces tenía la mejilla cuando mi comida hubiera apareció 20 minutos después de ordenar a decir que hubiera hablado cuando me llamaron a mi número! Cómo gthat fue mi culpa en el caos no sé y su actitud era terrible! No se va a este McDonalds nuevo Id en lugar de ir hasta la Ermita Lane, una que es mucho más civilizado.

McDonalds is so easy - I was in a hurry and hungry - I saw McD's and knew I could order easily using the touch screens. I ordered exactly what i wanted. paid by card, very inexpensive and got my food within minutes.

At McDonald's, you know exactly what you're going to get. Yes, it's junk food, but it's tasty and good value. I prefer it to Burger King, albeit my partner disagrees. The restaurant is clean and the service good.

Es un básico realmente, patatas calientes. Por un tiempo ustedes estaban bien, pero ha bajado el nivel. Me gustaría incluyen croquetas de patata. Por favor, parar su calcetines y sirven comida caliente

I have seen many small food businesses come and go over the years, moving into little shops, selling lovely food and getting the margins slightly wrong and ending up closing down. Not enough people would go. The rates were a bit too high. They tried so hard. They dreamed. They planned. They failed. Mourned by their regulars, the proprietors often ending up going back to work for "the man", leaving self employment behind and the town a little poorer and less interesting. Sometimes their personal relationships couldn't stand the strain of the effort and the sacrifice. Sometimes they lost everything.So then, along comes the flavour free pap spewing mega-corps waving it's wad of cash and builds not one but TWO drive-in sludge purveying rubbish scattering churches to the God of Bland Uniformity. Not in an existing building, no, but starting afresh from the ground up: Identical brand spanking new temples to nutritional deficiency. Just what the town needed. And they come. My God do they come. Endless hordes, nose to tail, day and night, out of the woodwork, out of the housing estates and off the ring road and the bypass they come, flying in the face of all they have ever heard about eating a balanced diet, golden arches reflecting in their dead eyes like an incompetent graffiti artist's rendition of a pair of massive distended breasts, infantile teats pumping heart stopping transfats into their desperately suckling maws, slaves of their insatiable infantile hunger for that which can never satisfy. Cold chips? Yes please. Fluffy meat patties? Yes please. More, more, more. Just let it be cheap, cheap, cheap and let it have a packet I can leave in the street for the other tax payers to pick up later. Mugs. I don't care. Why should I? It's not my problem. It's not my fault. Somebody else did it. Not me. I just NEED IT! GIVE IT TO ME!NOW!And so they win. And everybody loses, because everybody chooses to lose.

Me decidí a probar este lugar para una tarde de domingo come presupuesto ya que estaba de viaje de negocios. Fui por la oferta de comida grande mac y se sentó con condimentos a saborear mi hamburguesa que salas estaba tibia.

I went to pick up mine and my good friends dinner, we ordered three large fries, 3 chicken select meal, a chicken mayo and a crispy chicken wrap without cool mayo or bbq sauce. I waited ages to finally collect our order and requested 6 additional ketchups and sweet chilli sauce, i was told it was all in the bag. Ive struggled with trust issues all my life (it was the cause of my marriage breakdown) and I thought "ill trust these kind mcodnalds workers with my food ill give them the benefit of the doubt" well wrong decision I made wasn't it? I said to myself I wouldn't look at the food I will wait until I get home to my good friend lindas house, so we can eat together. We sat down and began our meals, firstly my wrap contained both BBQ AND COOL MAYO which I can ensure you was not very "cool" mcdonalds! Next I put my hand in our oversized paper bag to retrieve what I thought was going to be a portion of large fries but insead turned out to be a handful of disappointment and tears when I realised THEY HAD FORGOTTEN OUR FRIES. We thought it couldnt get much worse than this but to top it all off we were presented with only 2 ketchups 1/3 of what I requested and did I pay 1/3 of the prie for it... I think not and no sweet chilli sauce. so we went to kfc instead,

On 16th September 2016 I met friend, who I have not seen for a long time, for a meal and several coffees. Unfortunately there is a maximum time limit to park of 90 minutes. As we arrived separately we have been hit with 100.00 parking fines (each). I stayed for 162 minutes and my friend stayed slightly longer. So be warned, if you met friends and you talk too much it is going to cost you. Hard lesson learned. Now the hunt for a new place for a reasonable cost meal and coffee for when we next meetup.

After a long weekend I decided to visit this restaurant on my journey back home, very well presented and clean but only problem was getting in the right lane whilst driving to get to the restaurant... Was quite confusing. Apart from that the staff were helpful and was nice to see happy faces!

It's slow service in here they do a lot of chatting and not a lot of service but the food is the same as usual apart from a distinct lack of salt on the fries.

Just like any other McDonald's all in all. Staff are very friendly and the place is kept very clean. Food is the same as any other McDonald's. Never had any problems or complaints.

Passei na McDonald`s por mera curiosidade para poder comparar com o de Portugal...mas fui surpreendida...o atendimento 5* e a rapidez no atendimento também!

This review is for the McDonalds opposite the Law courts in Maidstone. The McD is fairly new enjoying a prime location close to the movie theatres. For a new McD you would think they would be on the ball. Less than a year from opening this place is screaming out for a shake up in service and food standards. Slow slow service, orders wrong, food barely warm and mistake after mistake. Thinking this was just early teething problems for a new establishment, almost a year later the same problems exist. How hard can it be when you serve the same limited menu day after day? Wrong orders, slow service, especially the drive through that can be up to a 15 minutes wait outside of rush hour. Forget it during rush hour, they just cant cope. 50% of the time in drive thru you are asked to park up because the order is taking too long. Inside isn't much better. Items missing, wrong drinks and an ambience of disorganisation. Needs some major staff training and management that are enthusiastic and not morally disengaged.

Ok Saturday lunchtime with the kids looking for a table for six is not going to be easy. Very popular McDonalds so I would always expect to wait for a table. We were lucky and got one after we ordered. Food and service good as always

Don't bother.Complete shambles..Drive through food never ready.Always end up being told to park and they'll bring it over when they're ready. Worst MacDs ever used.

The food in here is barely tepid. Twice this evening taken food back for being cold. Yes, it's a fast food place, but when you bite into a burger and it's cold. It's not nice. 3rd time of getting my meal and it's STILL not hot, getting fed up of taking it back. A place to AVOID like the plague!

My first ‘food visit’ (usually just coffee) & I was pleasantly surprised. Placed my ‘meal’ order & asked for the fillet & fresh to be hot & freshly made, I didn’t mind waiting if I needed to rather than have lukewarm food that had been sitting on the shelves for ages.It was served up to me in an impressive 4 minutes; took my food upstairs & sat in a pleasant clean environment; friendly staff, clean loos, clean restaurant & obviously a popular restaurant for a cross section of customers, I could see tradesmen, college students, office meetings taking pace, young mums as well as barristers/legal staff from the main court over the road & people like myself just popping in for a quick fuel up. Oh & the food was great, lovely & hot! So all in all, I’d rate it, go enjoy! x

Never a fan of this chain of fast food restaurants but they provide a quick source of calories at a low price. This newly opened branch works on the principle of one person taking the customer's order and giving a number. One then has to wait for your number to appear on a screen before claiming one's food. The waiting area was quite crowded and sitting was not an option. The Big Mac Meal was tasteless with a leathery texture to the bun and despite having waited supposedly while the meal was being cooked, it was at best tepid. Even the fries failed to please. Because it was so bad I went back the next day thinking I might have been unfair but sad to say it was just the same. This restaurant has a very compact foot print and I fear it is simply not big enough to run efficiently.

This place used to be a car dealers and is now one of the modern McDonalds chains. It is on two floors with a nice mix of seating and appeared to be pretty clean. You can queue to order or use some large touchscreen displays. I did the latter and ordered a new peri peri chicken wrap meal. You pay at the terminal and get an order number. I waited about 4-5 minutes for mine to be ready and it was worth the wait. I went upstairs to eat it and found a seat straight way. Great value and pretty filling.

Never enough seats to sit done just to busy to enjoy food I don't have a problem with just the seating

I have been through the driveway several times. The food is often cold, and the burgers are below standard. The driveway is shut during the advertised opening times. I have never left this place thinking, that was good. Complete waste of time. I thought the place would improve but never does. Wish it was Burger King instead. Attached is the photo what was supposed to be a quarter pounder.

Strangest McDonalds we've ever been in. Put your order in at the counter, get given a ticket and then wait and wait. Considering this was an order for just two drinks and they were not particularly busy the wait was puzzling. People standing around waiting for their orders. Regardless of how big orders were they appeared to be given out in numerical order. If this is the way forward for McDs then it ain't working. Give me a good old fashioned place order, pay for order, get order from one point, in my experience it's much quicker.

This McDonald's does not stand out compared to the rest in the chain. It is a normal burger and chips, not what the adverts rave about.

I would have given this a 5 on looks but the service lets itself down. Ive visited 3 times since it opened and every time I've used the self service hoping it would speed things up but it certainly hasn't. I don't really see the point in having a number either if when it goes up on the screen the food is still not there and someone just looks at you blankly, none of the staff in this section seem to have any people skills. I also find the fact the play area is upstairs very awkward as I have two small children who want to use it but trying to carry food and push a push chair at the same time is impossible. The lifts are probably the slowest I've ever been in as well so your food is cold by the time you get upstairs. Will be ok when my kids grow out of a pushchair but for now very annoying