McDonald's in Harrow

We bought drive thru meals and we recieved no dips for anything. Even though we ordered ketchup up and sweet and sour dip nothing came in the bag. This happens at loads of McDonald’s can we fix it plse

takes 20 minutes to deliver food. awful servive

After an extended period, I have finally arrived at this establishment for breakfast. I am delighted to have ordered a double sausage, hash brown, bacon roll, brown sauce, and toffee latte

I went at 5pm on a Friday not too long a wait in the drive thru. Had to park up and wait about 3minutes. Lady was polite and the order was perfect. Good service 👍 would go again

Night manager Miss Sweta very rude service. Poor handling orders and customers. Staffs chatting but not looking after customer's. Very poor service over all

Ordered a non-spicy burger for my young son and received a spicy one instead. He cried after one bite. This is not just a mistake, it’s carelessness. Totally unacceptable from a brand like McDonald’s. No apology, no fix. We won’t be ordering again.

Dirty, cold good, always have yo wait in a bay, very loud

Cold food staff not helpful frequently getting orders mixed up.

I had drive through and bought a few items, including two large ice creams and a ice frappe, I am surprised to see the quantity of ice cream which was even less than the small but in the large cups, the cups were more than half empty, no straw was give for frappe which is a shame.

I had a very bad experience at this place. I ordered food and was supposed to receive two extra sauces, which were clearly listed on my receipt. However, the staff refused to give them to me. When I asked to speak to the manager, a woman claimed she was the manager, though I’m not sure if that was true or not. She was extremely rude and unprofessional, treating me with complete disrespect. Terrible customer service—I do not recommend this place at all!

So slow on drive thru 😴 to get cold chips and no milk for tea didn't notice till I was a mile away 🙃

best McFlurry i’ve ever had thanks guys rlly needed that

Had a takeout which included a strawberry milkshake..it had a weird chemical taste? My friend had a different flavour and had the same complaint,? Why is this? Food was fine but never had a milkshake that tasted like this before??

Can’t even pack a delivery order correctly!

Can't go wrong with McDonald's lol

Absolutely crap place to go. Never order here. Never go here. The worst mcdonald's and unfortunately my only local one. They are full of staff who just laze around trying to get paid for doing Absolutely nothing. Multiple times i have gone and i have had the worse of the worst customer service. Especially the ladies who work in there. SERVICE IS A BIG FAT ZERO. They should close this place down or fire everyone there and find new staff.

Beware when ordering from Drive-Thru from this place. I ordered and paid for my breakfast of Sausage & Egg McMuffin meal with Coffee today (8/03/2025). I collected the Coffee and a bag supposed to be containing my meal from the collection window and drove off home to enjoy the food. Upon getting home and opening the food bag, there was only the McMuffin in it and no Hash Brown or napkins or even the receipt of my order for that matter. I think this must be a scam as without a receipt you cannot even make a complaint to anyone. I wonder how many others have also been conned this way.

Mcd with a small plat area for kids and ample parking

Nice restaurant and fresh food always 🔥

Quick food, great and friendly service.

I love Macdonalds and their filet o fish, but today's order had a half slice of cheese in each burger!! Really Macdonalds, for all the money you make you can't afford a full slice of cheese!

It is a disaster, very dirty, I do not recommend this branch, they are racist and the behavior of the staff leaves much to be desired,

Disappointing Drive-Thru Experience – Poor Service & Order Mix-Up Visited McDonald's for a drive-thru order and had an extremely frustrating experience. We ordered a plain Big Mac with just cheese for my son, as he doesn’t like any sauce or extra fillings. We confirmed the order twice—once at payment and again while collecting drinks. Despite this, we were asked to park and wait. After nearly 30 minutes, a crew member finally brought out the order. By then, it was already frustrating, but things got worse when we got home—the burger was completely wrong, filled with sauce, pickles, and salad, which my son cannot eat. This means someone else likely ended up with our plain order as well. While waiting, we noticed multiple other customers going back to the window to correct their orders, meaning this wasn't just a one-time mistake. The staff seemed completely disorganized, mixing up orders, and causing unnecessary delays. This is more than just an inconvenience—it’s negligence. If someone had food allergies, a mix-up like this could be dangerous. Mistakes happen, but this level of carelessness is unacceptable. Extremely disappointed with the lack of management, efficiency, and attention to detail. McDonald’s needs to train staff properly and ensure orders are checked before being handed out. Will think twice before coming back. Rating: ⭐ 1/5

Amazing restaurant , clean and parking also with ev charger instavolt

Ordered and recieved order fast. No complaints. Standard Mc Donalds experience.

Milkshake upset my tummy when i removed the lid there yellowish brown froth. Not sure what it was as never seen it before.

this Mc.. is disgusting, the food is stale, the hall is dirty, the bathrooms are dirty, the staff behaves inappropriately, there are often problems with the order

Great location but always check your bag of your order is in there as they seem to miss out at times

Simple to use and the food was usual quality.

Drive through, bought a meal with no issues. Always good service

McDonald's is McDonald's. You can't complain. Staff are polite, food is quick enough, depending on when you go. It's pretty dry inside, although there is somewhere to sit. That play area outside is cool but at times pointless . It's not sheltered (for observers), and you can't really watch your children from inside because of the way the windows are, therefore can't monitor without getting cold/ wet or just not accompanying them. It probably gets its use during the summer. It is also near outdoor seating and moving cars (although there are railings for most of it), so this would be a great (Mc Ds) spot for the warmer months where you could sit outside and watch the children, otherwise it's in a convenient location with a smooth, new drive-thru so one can't complain.

I ordered egg cheese muffins . I clearly told in drive through but they gave me with sausage maffin. I Never it sausage beause of my religion. I try to called many times but no one pickup my call . Very unprofessional staff .

It's MacDonald what else can you say

Over the last few years I have eaten in but more often I use the drive through. It's close to a large school so if you're eating in it can be pretty noisy and hectic depending on what times you go. Lunchtime and after school. So I tend to use the drive through and this too gets very busy. But it's all well dealt with and the staff are always friendly.

Busy mcd's but can be good at getting orders wrong and missing items

Apparently, this is Large fries in this McDonald’s

McDonald's is convenient for a quick bite, but the service can be slow at times. The food is decent, but nothing special. An average experience overall.

As a paying customer I have received a parking ticket for £60 (if payed early) I have small kids and come here almost every Saturday. So not impressed when the kids play on games/tablets provided by Mcdonalds and 'overstay'. Food & servicen is what you would expect (it's not fine dining!) but a parking fine makes everything a little sour. Appealed with the parking company but it's my fault apparantly as terms and conditions are clearly signposted so I'm just income for them - I suppose they need a few fines to keep operating as a parking company. They did also give me a chese mcmuffin once when I ordered a sausage mcmuffin, so not particularly clever at giving you the correct items. From the sounds of it, this is a usual occurance at this branch.

This has got to be the fifth time I have received chips with 0 salt on them. They are the best bit of maccy ds meal. Every occasion I have received bland chips with zero salt it has deeply saddened me. Please tell your staff to put salt on the chips!!!!!!!!!!!!!!!!

Me and my boyfriend both got food poisoning here, the food is cooked terribly. The chips are raw and something must've been off with the meat too, as we were both vomitting and extremely sick for 2 days after eating here. NEVER AGAIN. DO NOT GO HERE YOU'LL GET FOOD POISONING

Bored now having to ask for sugar BECAUSE there's none out anymore and the staff don't ask and when asked get the sugar and no stirrer bit annoying when you are on the road think I'll go to the harrow 1in future

Husnah and her staff are all very friendly, very hard working and friendly. Great job for mcdonalds hiring such lovely people

Pretty shocking service today. Very disappointed as food was great. The member of staff clearly didn't want to be there and lacked service skills

Good fast food joint. Value foe money, quick service

Went there after 5 years. Nice place ,Plenty of parking and seating. Food prepared to standard and quick service.

Absolutely awful! Flat fizzy drinks and cold food, always cold food! Delivery service blame the store, so I’ll leave a negative review for them. Will never order from here again! EVER! Don’t waste your money

Excellent drive through McDonalds.

Yet again, item are missing. How can you get this simple process wrong every time. You have the order, you check what you're putting in the bag and if necessary check again. The delivery driver told me that they are not allowed to check. Reporting any issues with order is a tedious task. I am sure I am the only one experiencing this. They must have had thousands of complaints but after years, still no improvements. I honestly believe they are doing it on purpose

Don't ever believe the 24 hours open lie, it never is

I have been wanting for a chips about 20 min , This is not fast food 😐

Came to charge my car on rapid EV charger. bought some food to eat in car which was fine. I had to wait for the instavolt charger for a while as all were in use. I finally managed to charge my car. I have since received a £100 fine for parking at Mcdonalds for 10 mins over max 90 min time limit. EV charging is not parking! I am livid!

Very good service and food was As warm as expected

Shocking that McDonalds do not offer hot beverages with any plant-based milk alternative. Also that they don't offer decaf beverages and or coke zero/no caffeine option. And why even when you're collecting the chips from inside the store are they hardly warm when they should be piping hot.

Staff is so rude. He doesn’t know how to serve customers. I don’t know why he’s a manager. Please give him that Gujarati manager some how to speak and serve customers LESSONS.

Standard McDonalds but plenty of parking and I can always get a seat inside. Ordering machines working and had a swift friendly delivery of food brought to my table. I find it's kept very clean in here.

It was late and staff members outside the front smoking, horrible smell of drug use too

I’ve been using this branch for years and the food has declined over time. It’s always cold, always. But just take it home and microwave it if that works for you. The preparation is inconsistent - wasn’t McDonalds built on consistently prepping the same food the same way every time? Now the sauces are wrong, onions are sliced instead of diced and deliveries have mistakes more often than not. I wonder if head office sends secret shoppers anymore? They’d be SHOCKED. Avoid at all costs.

I've made a complaint to Head Office based on the advice of the Franchanisee Manager. I have had a bad experience with an employee called FOUZIA on multiple occassions now. The first time she was speaking Hindi through the Intercom in the morning when I was ordering a mcmighty meal and she kept repeating her question in another language about 5 times. I drove ahead to the window and she scorned at me and I said that she needed to speak to me in English in order to take my order because I didn't understand. She then threw a mini temper tantrum and started slamming things down. The second occasion was when I was assaulted by FOUZIA at the first booth, she took my order wrong and I attempted to correct her and she took my money and essentially threw my change at me, some of it ended up in the donation box and she exploded and shouted at me really aggressively. All of this should be on camera. FOUZIA needs to be removed from this position, retrained or sacked. She cannot go around assaulted physically and verbally against drive in customers.

Worst ever McDonalds! At 3 am only drive thru open. Worst ever service! Toilet is dirty or closed. I ordered many days in the row but I didn't get receipt. U Very u nprofessional staff!

This store has good location and friendly staff member. There are plenty of inside and outdoor seating spaces. Wide and convenient parking capacity which is very nice. It has disable access to the dining and toilet areas. The front level staff are very friendly and accommodative - they help in serving food to the table specially for disable and people with kids.

Food short delivered couple of times and this time I ordered 4 meals and received 3 again, so contacted the restaurant and the manager Jonny had no responsibility to sort this out but asked me to contact customer service. And there is not much information on customer service about missing food. It was frustrating we order food for delivery for some reasons and I lost my money and have to make my own breakfast at home. No more trust on this place. Another incomplete order today 20/10/24. Paid on drive through and when we reached home my daughter’s mayo chicken which we paid for is missing. This is been going for long and I cannot see any improvement.

We were there at 4.30am and it clearly says it’s 24/7 for the drive through but there wasn’t a single person in sight to take our order. Why label it 24/7 if you’re not going to have any staff around! We were tired and hungry from our long journey back home already so this was just the cherry on top. I would give them 0 stars if I can

Absolutely disgusting foul place never again

Good little maccys converted old pub very clean and a kiddie area so everyone is happy and hot food 👍🏼

Count your nuggets and double check your order before you leave. Went through the drive through and only had 8 nuggets and no sauce o requested. Like an idiot k thought there would be no way they would shortchange me a nugget but I get home and only eight nuggets. I thought for sure they would put my sweet and sour sauce in the bag and like an idiot I didn’t check so no sweet and sour sauce. I thought for sure they would give me Diet Coke but like an idiot…it was regular Coke. Probably won’t be back. Thanks McDonald’s for setting my night off to suck a terrible start.

I ordered through the app, food arrived cold, and missing nuggets for my son, i have called around 10 times, the 9th time someone answered and put the phone down on me straight away. This isn't the first time they've missed items but the last time this happened someone answered, spoke to me and redid the order again even included a free apple pie for the inconvenience only downfall was i had to go get it myself from them when i paid for delivery. Also uber eats aren't much better as i tried getting the food either refunded or re-delivered and they refused, so basically they stole my money

Great if you like cold food. They take it out from the heat lamp and put it on a tray. Do several just eat orders then eventually give you your food. When you say it’s cold they treat you with distain. It’s clean but very loud with music and half the car park is now spaces for just eat drivers only

AVOID this McDonald's at all cost. 1. Rude staff 2. Incompetent staff that can't even complete orders correctly and can't even make a big mac properly. 3. They mix up people's orders. 4. Won't answer the phone to resolve issues. 5. If u order on McDelivery/Uber then good luck cause this McDonald's won't resolve issues with your order especially when things are missed and Uber won't give you a full refund on your order. Pretty much a scam.

Decent place, family friendly and plenty of parking.

I ordered a breakfast wrap meal with an extra hash brown. The latte I asked for was cold, the hash brown was cold and the breakfast wrap was lukewarm at best ..... I'm not sure far in advance they cook the food but it was way to far.

0 stars because whenever I order breakfast including pancakes and syrup they literally never include butter or pancakes or cutlery?!?!? Also the service is abysmal because in the drive through they seem to be extremely confused and I always have to repeat my order 1 million times and they somehow still get it wrong

Drive through for a coffee, the person taking my order didn't know what an Americano was. Not a major as I said coffee and that took my order. Coffee tasted a bit grainy but needed something while on route somewhere else.

Guy short changed my by a pound in drive through. The look he gave me when I told him was shocking. It was almost like I was a liar. Made me think how many people does he do that to that pay cash - as most people don't take the time to check. Will not pay cash there again as the trust has now gone.

DISGUSTING BEHAVIOUR!!! LADY WITH THE MAKEUP OVER LOAD AND HEAD SCARF GAVE ATTITUDE TO US WHEN SHE COULDNT GET OUR ORDER RIGHT!!! SHOCKING BEHAVIOUR!!! SHE NEEDS TRAINING MANAGEMENT CONTROL YOUR STAFFS BEHAVIOUR!!!

What the hell was going on in here 9th August 7PM shift. The woman who was on drivethru sounded like it was her first day and she'd never been trained, she literally opened the conversation with 'hello?' I was so taken aback given how McDonalds are usually identical in service standards I'd never been greeted like that in any service industry location ever. Then she kept saying 'one second' and disappearing and coming back, it took me 10 minutes to order two items. Then when I got to the 2nd window to collect the food it was like they were having a party in the kitchen, without a single shift leader/manager in sight. Only reason not a one star is the food was actually fine and the lady who served me in the 2nd window was lovely. But seriously, what was going on?

Good hot food, slow service and the surrounds not to my liking. All in all, it’s not a bad McDonald’s

Very nice restaurant with beautiful and friendly staff, premises got good parking and kids play area. Worth visiting A++

Ice drink never available. Remove it off your menu, if you never sell it.

I went to the drive through and ordered through McDonald’s app, I was told the app is not working when I asked for the manager who gave me his name as Pavi on Wednesday 31st July at 11:15 PM he said app is not our problem and shut the window. I was throughout calm, didn’t swear, didn’t raise my voice it’s a case of poor customer services and untrained staff.

The store is supposedly "24hr" however be prepared to be told you must order via the drive through in a car to take advantage of these 'too good to be true' hours. If you're unfortunate enough to arrive on foot during these times you'll be oggled as if you're mental to think you can get a cheeseburger at 2am...Good luck to the targeted clientele... hopefully you can support the antisocial decisions Shaftesbury McDonalds has decided to pursue.

I am writing to express my dissatisfaction with the service I received at the McDonald's drive-through located at Shaftesbury Circle, South Harrow, London (Store 1005). On July 27, 2024, at 13:44, I visited the drive-through and was served by a staff member whose behavior was extremely unprofessional and rude. She closed the drive-through window in my face for some reason without offering a "thank you" or "sorry." This lack of basic courtesy and respect was quite shocking. Following this unpleasant encounter, I reported the incident to Johnny, the Assistant Manager. Unfortunately, he too was dismissive, rude, and showed no interest in addressing my complaint. His behavior further added to my frustration, as he did not apologize or attempt to resolve the issue. Such conduct from both the staff member and the Assistant Manager is unacceptable and does not align with the customer service standards one would expect from McDonald's.

Very dissapointed that as a paying customer I have received a parking ticket for £60 (if payed early) To be charged this amount despite dining-in and being an actual customer is deplorable McDonald's need to do better

Food was excellent service was good busy with people too

Ordered a delivery via McDonald's app. It arrived in a timely manner, but not only was it cold, but I was missing an item. When I called the shop, they said its not their problem and I have to take it up with UberEats however they packed it and the bag was sealed, so don't understand how it's not the branch who is at fault. They basically fobbed me off and told me to call the customer service number. On doing so, I was put in a hold system for nearly half an hour and still no one answered. Just a joke ... as this is how they make money on both sides and you get ripped off. This branch just lost my custom and I'm a local user! Sort your customer service out!

Ordered a veg burger and was given beef. Nobody picked up the phone to resolve the situation. Never going back

Nice Mcdonald in Harrow with good free parking space free up to 90 minutes and customer toilet

Good quick service and food nice & hot.

I share this McDonald's but it is generally in London, there is NO option to change the bread to gluten-free as if it can be done anywhere in Spain. Unfortunately this is a huge delay that the British have.

The order was perfect today, we customised the burgers into adding more stuff and everything was on point. We are regulars and come almost everyday around 8-9. This mc Donald’s is VERY clean everyday . The floor is clean and so are the tables.

I ordered 10 Mc Fleury at 23:57 but here the manager (white clothe) was very rude please update service

It is very nice and happy atmosphere in this McDonald's location in my area. They have plenty of space and children play area. My kid love to visit this place often.

I ask the manager Johnny to give me fresh fish fillet patty, says the fish is fresh when tasty it not fresh, customer service not good and the managers are rude, can someone train them. Staff touching chicken and fish at the same time.

Hate is strong, but when you repeat your order 3 times wait patiently and then they still get it wrong... You have to ask why... The big Mac is so small with even smaller, thinner patties, then a 50p coin. Order 2 cheese burgers, they are bigger and cheaper. ..

Staff is not give you proper response

Service and food are great. No complaints. Parking is a bit tight most of the times.

Went to drive thru... No Milkshake, what a surprise 😩

Ordered a sausage and egg meal bacon roll meal and a pancake syrup not the meal, just the syrup.. made a very explicit point about it just being the syrup I wanted twice, the person at the window understood, charged me and I pulled up to the next window. Why 1, was there still a pancake meal in the bag which i had been charged for and 2. The bacon roll was another pancake and sausage meal..with a stocker that said bacon roll. 🤨 it's really not that hard

If you are making an order of more than 3 items for take out, make sure you check everything is there. I made a larger order for 3 people, and got 2 items short. Only noticed once I got home to Pinner Green (not in the neighbourhood), I had to go back as noone bothers answering calls. Once I got there and told them what was missing, one of them said that order was a while ago.. Guess what, I had to drive home 20 min, checked the order, and drive back 20 min.. So yeah.. was a while ago. Then he said to the otherone, just give it to them, as if I am making stuff up, and goung through the hassle of going there and home again because I want a blimey hamburger and cheese bites for free.. If I hadn't asked then to please be sure everything is there, and hadn'tpaid over £40, I wouldn't have gone back, but come on.. Is it really that difficult to make sure you put everything in that bloody bag?? When I made a remark, that it would be good if they made sure the orders are right, so people don't have to come back once they r home, they started laughing between each other. I assume they were laughing at how incapable they are to put an order together correctly, and at their own idiocity.. I will not go there again, and rather go further, but get my order right and be treated ith respect!

I ordered a certain breakfast sandwich with some changes they ignored it and just gave me if shelf item even though it was clearly mentioned on the app order

You go in you wait then you get served just like all my donalds