McDonald's in North Tyneside

Chips are always cold, stale and undercooked. Been through the drive thru numerous times and orders have been wrong. this specific mcdonalds is crap and needs management.

Nine cars sitting waiting for pickups in a drive through. You are kidding me Silverlink. I don’t know why I come here because it’s always the same service.

if you want to order something you want don’t go there they will give you the wrong order and it won’t be what you paid for in the first place

Paid £17 for freezing cold food. My partner went to the drive thru and came home (which is a stone throw away) and the full items especially the chips were absolutely disgusting. Clearly not fresh fast food as stated!! I have give this mcds far too many chances so wont be spending my money here again

Worst McDonald's in North East, possibly the UK. With rude unhelpful staff, every order gets something wrong. It's consistently terrible food, thrown together and haphazardly wrapped. Awful chips, awful coffee. Tonight I ordered a wrap with grilled chicken, after a stupidly long wait I got a crispy breaded chicken wrap. Fries were cold and stale. Coffee burnt and acrid. One to avoid if you have any other option.

Order food say it’s going to be half an hour take your money then they don’t deliver or tell you for over an hour that it’s not coming and you have to wait up to seven days for you money back disgrace

Insane how they hire staff that cant seem to read or get simple things correct. Toddlers could do a better job!

Sat and waited 30mins in the que got to till realised my order was going to be more than £25 asked if I could order two more meals as I have a large family to be told no I’d have to go around and wait...

Well I'm not happy at all about the service you get at this place the staff seem to be to busy talking with each other to get the order right it's gone right down hill the manager clearly is not capable of his roll in the place and has one of the worse McDonalds are people are avoiding the place so its costing the company money but hey if the owner cant see something is wrong then keep going. Out of 10 daily visits 3 times I've had what I've ordered right now that is saying something about what the place is being run like your never offered any sugar or the wooden sticks to mix with it's like the told not to offer them. The staff cant engage with the customers as the to busy talking to each other I waited an extra 5 mins for the lady who was making the hot drinks while she leaned over the counter sharing a pic with her friend what resulted in her giving me two wrong drinks anyway I was fuming so rang up the manager who gave me a code so to compensate the wrong drinks that he didnt even put in the book come on how embarrassing is this place going to get just when I thought it couldn't get any worse. But hey who are we? Just the people paying the wage that's who so if your wanting to avoid disappointment and staff with no customer skills what so ever then avoid this place like the clap. No hi hello nothing just miserable and in full flow conversation with each other. When hiring staff do the look for zero people skills or what go McDonalds that's the way to a mans wallet and hitting your targets keep going and soon the doors will be closed so good luck and hope management get some balls and get the staff issues sorted out.

My last two orders via uber eat have had food missing from them also they don't bother adding straws or napkins. When you speak to Cath the 'assistant manager' she's just blunt ie no not our fault you won't get your missing food. Your told...

Man at till was very uninvited and theee was a hair in my food it was disgusting and sometimes that look like snits on my chips and mold in places it was disgusting

Ordered a vegetarian burger via uber eats, received a chicken burger in the vegetarian burger box and bun, unfortunately took a bite before realising, apparently there was still a vegetarian burger at the restaurant in its correct box so not sure how there could have...

Why is that McDonalds silverlink never get the drive-in order for dips right!!! I've lost count of the number of times I've asked for bbq dips and either they haven't been put in or you received something else. Tonight was just one of the many....can...

Quite awhile since I’ve been in a McDonalds but really enjoyed it. We were a family ranging from grandparents down to grandson . Ordered via the screen and the food came very quickly. I had the Italian stack meal which was very tasty. The total...

ordered through one of there kiosks yesterday I ordered a large mango drink and got half a cup and ordered a mcflurry with only a caramel sauce topping and ended up with just the ice cream

Typical McDonalds and as perfect as they get in every respect. Neat very clean and tidy. Parking no problem and food and drink delivered promptly.

Quiet when we arrived but it was early , good service , restaurant really clean , toilets spotless , breakfast wrap delicious and hot , coffee always good !

Thank you so much to the Manageress and Assistant Manager at silverlink today for there help and assistance in returning my envelope which had been handed in by a very kind lady who found it in their car park it’s lovely to know there is...

Worst McDonald’s ever. Yes it was busy, but wow, I could have been home and made the happy meal myself. Literally ran in today for convenience as was running late, my little one asked to go when he saw lots outside. The queue inside to...

Firstly, THE STAFF ARE SO MISERABLE! Secondly, I came in late tonight for a Big Mac I specifically said no cheese and they complied to what I asked for half of the burger and yet put cheese on one of the patty’s? Can you explain...

I use this McDonald's on a regular basis before and en-route to client's sites and wanted to express how good the staff are here. The speed of service, happy and jolly staff, cleanliness of facilities, and more recently the support I received when I got...

After placing an order , I waited 30mins. Upon receiving the order , half was missing. I then returned and was told breakfasts are now finished,they offered to refund missing items? I asked for a full refund and requested a manager. They said the manager...

Just the same as any other drive through. Though the byker one is slightly cheaper. Staff were pleasant enough

Happy staff on the drive thru asked me to do a survey for him on the reciept.

Great Service and hot food.Staff were friendly and place was kept clean, did not have to wait long until served.

Cold hard egg cold sausage and a snapped crumbly hash brown not the best start to the morning oh and 2 unfriendly grots on the drive through... get a grip Rommel take a tip from across the pond ...... grand ole USA great on food and customer service !!!!!!!!

Clean and tidy. Friendly staff and lovely tasting food at a reasonable price. Plenty of choice available

All McDonald’s are basically the same, so you know what you are getting. I popped in with my daughter and we sat in, we were given a table number and the young lad who bought our tray over was friendly, my daughter decided to order more fries and a drink and the young lad returned, he was really nice and offered to take our other tray and rubbish away, it’s little things such as helpful staff that make places stand out!

Went to McDonald’s with friends for a meal waiting about thirty minutes to get food and drink when I got it was not very hot, told a member staff who took it back got a new lot still we all left went somewhere else not going back.

mcdoalds silverlink is ok but the queue was very slow moving for drive thru especially when we needed to travel home which is about 7 hours away.the food was ok but only lukewarm.

It’s a McDonald’s lol. So I can’t really rate the food as it’s the same that everyone is familiar with. (Spicy Signature though mmmmmm)

I popped in for breakfast whilst my car was being serviced. The choice of food on offer was good and the free Wi-fi allowed me to get on with some work whilst I enjoyed my porridge. Best of all, I didn’t need to speak to anyone because I found out that you can now put your order in on your phone! Happy days.

Hotel restaurant was under refurbishment so ventured out for my daily dosage of porridge. McDonalds porridge is very good, better than most of the hotels that offer it up. Lots of parking, plenty of seating and in the middle of a shopping centre what more could a girl want. Easy to get to even during the roadworks.

the cheese burger I have had tasted dry as if its been sitting there a while I love the milkshakes and twice the shakes have been off not good

You can't beat a greasy Double Sausage and Egg McMuffin on a hungover Sunday morning. Absolutely delicious - and the accompanying mocha coffee was top notch too. Don't forget the extra hash brown too... heaven.

All you expect from a McDonalds.quick service in a very clean environment,The toilets are particularly clean and tidy.As usual the burgers served look nothing like the ones displayed on there ads,Good location,near the Silverlink shops,and about the only place for a decent coffee in the area

I was eating my cheese burger when I realised there was a hair I pulled it out in disgust. Imdeitly I complained they said sorry there's nothing we can do because you have eaten the burger (I had eaten like 40% of the burger) I was most annoyed !! Just think they could have done something!

Was busy with work and popped for a quick drive thru between meetings. Over £5 for a meal that didn't touch the sides. Carton of chips was only three quarters full and a Big Mac very uninspiring.

Same as every other mcdonalds a long que and short staffed the food is average nothing different from any other mcdonalds kids love it .

Quick service, friendly staff. Kitchen staff could take more time on preparation as my double cheeseburger was messy when I opened it. Other than that, everything was good.

My experience of this mc donalds is mostly to do with their disabled parking.......or lack of it. My wife is disabled and we do enjoy a mc donalds ocasionaly, but their lack of disabled parking is a disgrace. There are only three disabled bays and at busy times we find inconsiderate people have parked in them without displaying a disabled badge. Their appears to be no management checks and we have even observed people parked in the bays while a member of staff has delivered a drive through meal .

Haven't had a Mcflurry in ages!Fancied one tonight so my other half drove over about 9pm tonight, I got Cadburys caramel and he got creme egg.He came home and the tubs were all sticky, neither of them had chocolate in like they're supposed to, they were just ice cream with a small out of the sauce on as most of it didn't even reach inside. It was like the person wasn't watching what he was doing.They're much much smaller than what they used to be too. Definitely wasn't missing much.

(I must not get out much ha ha) thought you only got table service in New York City but no you get it here at silverlink mc Donald's. We are going American.

I know it a busy McDonald's but they just don't even bother trying to get your order right at the drive through and when you correct them and ask for it to be changed they look at you as if you have insulted them?!?!? Get it together

McDonald's is awful .Everything getting smaller.Burger has a weird horrible beefy taste.Bun is to sweet. Pop is full of ice so watery.Place is dirty .Waste of money

What it says on the tin... However, girl on till friendly and happy service made a difference order sorted quickly and very hot not always the case at McDonalds...often you are asked to wait..,which isn't fast food! Rarely at this McDonalds

New clean and fresh decor inside has given this fast food restaurant a much needed boost. Service is fast and efficient. Menu is everything you expect from this chain. Drive through is also efficient and fast but be aware there are long queues at rush hour.

We were hoping this had improved after the recent refit and decided to give it another go after being pestered by the grandchildren - big mistake !Fast food it isn't. After standing about with our ticket, feeling as though we were in Argos, the food eventually arrived.Two of the four meals were wrong and after much eye rolling and tutting from the staff member, they were replaced, one of them still wrong !The burgers seemed to be thrown together and had to be reassembled by us, the lettuce was brown and the bun crumbly and virtually stale.At nealy £20, it was a massive disappointment.My advice - avoid it.

After a busy weekend we fancied a no hassle easy Sunday meal so I headed along to the McDonald's drive thru at Silverlink.I ordered 2 large Big Mac meals; a pretty straight forward order.Picked the order up at the last window and took the 5 minute drive home to discover that we'd received medium meals but been charged for large ones. Plus the burgers were cold. Disaster.

Not as keen on this McDonalds since the refurb. The place is cleaner and has better seating. However do not like the new ordering system where you wait to order at either a screen or till, then are given a ticket number to then join another line to wait for your order (reminds me very much of a retailer with the same system!). Would prefer just to wait once. On a positive note I have never had a hot meal from a McDonalds until this visit, previously meals have been warm.

As a 'treat' for my 7 year old, we used the drive through. Easy enough to place our order and food came quick enough.However when we went to eat, we had none of the dips we asked for, no napkins and the chips tasted as though they had been reheated and left to cool again, yuck! My expectations are not very high, in fact I think the only reason my little one wanted to go was for the happy meal toy, but this was by far the worst meal i have ever had! Wish i had saved my money and gone elsewhere.

Today I visited this McDonald's as my 4 year old son was unwell and wanted a happy meal and milk shake so I went to the drive threw after waiting 2 and a half munits no answer I drove along to the window and was greeted by kirsty who said I take it you did not make you're oder at the station I said no I tried fr 2 and.a half munits. She then gave me the worse attitude ever saying I am busy and can't do two things at once I said so how am I to know this if you didn't tell me she then started telling me she can take my oder I said no it is okay what is you're name she then told me I can't give you my name I said I want to make a complaint about you're people skills and how you have carried yourself. It was disgusting she then ended her cheek by saying I have a job implied that I don't have a job no I employ people and a director of my own law firm so she will know when tomorrow I shall be writing a letter to the costumer service department voicing my views. The manege was no help when a member of my law firm rang to complain so this is not the end of this disgusting attitude and behavior. What a rubish place to ever go again.

This has been refurbished so I thought it might be a bit better. NO. It has a new system for ordering the food and the staff now bring your food to the table. When the food arrived chips were warmish but hamburger was cold. My daughter took it back and the assistant said how long ago did you order it. So I was not impressed by her attitude. Was given another but it didn't stay hot for long either. So not impressed. Another issue I had was the disabled parking the bays have been moved further round and there are only 3 spaces which are next to the bays where you wait for food ordered via the drive thru. So when these spaces are full people now park in the disabled bays and wait for the food. I couldn't get a disabled space through this situation. And as I have difficulty walking it was further for me to walk to the restaurant from the car park. I mentioned it to a staff member who was taking food orders to the cars and she said she couldn't go any faster. The disabled bays should be for disabled people only not for people waiting for orders. The staff don't seem bothered. So I will not be visiting this restaurant again. Its more for able bodied people not disabled people!!

i feel that the food is often sat far too long on the pass, therefore is practically cold by the time the customer gets it. I ordered a breakfast with a cappuccino, they gave me a coke, I gave it back and repeated that I'd ordered a cappuccino. The female staff member said "well I'll have to charge you for it" I said "I don't think so, this is your mistake not mine", another member of staff intervened and gave me my cappuccino! Give yourselves a good shake management and sort your staff and restaurant out!

This McDonalds is local to me hence why I continued to go for so long but I give up now! Don't use the drive thru as they nearly always mess up the order. The food is dreadful and when they got most of my order wrong the manager Carl agreed he would personally do my order for me, what could go wrong I mean he's an experienced manager, WRONG even he couldn't complete a simple order. I don't bother now! Lol

I use this mc Donald's on a regular basis for early breakfasts when I am going to my office in Wallsend.Food is always the same ( good )Parking excellentStaff pleasantCoffee supplied is very goodBreakfast price very good

Every time we attempt to get a 'quick' take away burger and go through the drive through we end up having to park and wait - all because my son likes a quarter pounder 'without cheese'! We have often then been given a quarter pounder with cheese and must always check the order before we leave.

It`s McDonalds with some snotty nosed staff, customer service not a strong point, Guess it has got a good location but other food establishments around the corner

Typical Mcdonalds . Expect large queues getting in and getting out of the Silverlink. I would look for a quieter one if possible

I do not expect the food or the service to be great here...but i have to admit the amount of times they have missed things from my order is astounding.

Its McDonalds....lets be honest. The whole point of you going there is because you're hungry and its quick. Does this place really need a review. Seriously, if you feel you need to check this place out before you go, you don't understand the concept of a fast food chain. And any review you place on here is just going to be ignored. Eat or don't eat here, whatever. It pretty much does what it says on the sign. And if you're so upset with customer service, complain to the staff because going home and being passive aggressive to your pc isn't gunna get you a free happy meal. Anyway this place is fantastic for chicken nuggets at 4am in the morning. Some taxi drivers will even take you through drive thru! 2015 is my year! Keep the good work McD's on behalf of all drunks! GOOD JOB.

I've gone to this outlet since the very first week it opened and they have never once got a large drivethru order right! I love the staff - nobody says "enjoy your meal" like a Geordie.

Went just after breakfast for 2 cheeseburgers at 10:50. Terrible, they obviously had 2 hamburgers that were there from 10:25 just before the menu change. They put 2 pieces of cold cheese onto the dried up burgers, never even bothered to melt or reheat it on the grill. The worst cheeseburgers ever purchased at a McDonald's.

Nice sitting in for breakfast with my girlfriend after a stay in the Travelodge next door. Plenty of parking, and Drive-Thru available.