Dixy Chicken in North Tyneside

Can I score lower than 1 star please!!!! Empty shop took 25 minutes to give me the wrong pizza... staff member was unable to understand basics of English or customer service.... we won't ever return, only for a full refund.

absolutely abysmal service, wasn't delivered when it said it was and items missing when eventually received. Will never order from here again

Really good, so much better than KFC

The food was cold and it was super soggy that all my food fell out the bag never order from this place

45 MINS LATE - SAT IN THE CAR WAITING FOR ME TO GO COLLECT THE FOOD - COLD FOOD - WASTE OF £15

Very polite delivery driver, food arrived earlier than expected and was great.

Thanks for the food came hot and on time will definitely order again

wrong bottle of pop and no sides in the order. chicken was stunning tho.

Food was amazing. Very hot and very fresh. Good value and didn’t have to wait too long.

Food was delicious and hot when arrived. Will be definitely ordering again

Delivery person is very friendly and respectful

fresh and nice food and gave a complimentary sauce

Chicken nice but pizza completely inedible - never one to complain but the worst pizza ever tasted, straight in the bin with one hungry child - food was delayed but manager very apologetic

Fresh food and friendly staff. Highly recommended

Original delivery slot was changed to 20 mins later, that slot was missed by 20 mins. Food was cold, original recipe fillet burger was spicy, gravy was watery. Feel really let down by a place that used to be decent. Hope it was an off day.

didn't show up. glad I chose to pay cash.

They got my order wrong and tried to blame me for their poor listening skills. Even though I explained the order 5 times before placing. Just simply poor. Bloke on phone kept lying and tripping over his own lies. Even lied saying he would deliver after taking my post code and then claimed I would go to store and then expecting another payment after correcting the wrong order. Absolutely disgusting from them. Won't be going back.

Burger was nice but was cold :(

Oder didn’t arrive phoned the restaurant twice and got promised my Oder was on the way and never turned up even on the app it said it was delivered when it wasn’t

Ordered food at 10pm didn’t arrive till 2 hours later, also they said they had no drinks available but I still had to pay for one madness

meal was cold, delivered in plastic bags and no thermal protection. initial estimated time for delivery was delayed.

Didn’t receive order it says order delivered but didn’t get my order🥹😭

Food del8very time was moved back twice. They had none of the desert i ordered and no large bottles of pop so only 3 cans to replace it. chips were luke warm and hard.

Took a while to arrive and when it did half me meal was missing, no drink or fries, then they wouldn’t answer the phone.

Poor service/communication. Ordered 18:30, original expected delivery 19:10-19:25. Goes past 19:30, I have to get in touch to enquiry about this then had delivery time changed to 19:50. Food arrives at 20:05. Poor communication. No discount given.

Good food when it arrived! However, every time I call the restaurant to find out where my food was I just got the run around. Only after demanding a refund did the order miraculously arrive

the meal was cold the dessert was missing the drink was the wrong kind,awful

Food is really good and good service.

Absolutely good food and services.

Unfortunately, the food was poor, the chicken was dry. Say no more.

late, burnt and missing fries. Waste of money and definitely won't order again

Overcooked smelly burn chicken never again

Very good food super friendly and freshly made when you order. Therefore you must wait a bit but well worth it.

Chicken was dry and overcooked, asked for 2 beans and got 1 beans and 1 gravy ☹️

Amazing food fresh and nice cosy sitting area love it. Highly recommended.

There was red bits in my chicken and it tasted expired

Food was hot and delicious , will be useing again.

The guy that delivered my food was smiling a really good fella the food was pleasant and just the right amount however a bit hot as in chilly

Average food. 3 stars as not many other halal options in Whitley bay

Very good because they were quick at ordering

Had a great time eating in Dixy chicken

Fast and quick service Love dixy

feel bad for not giving 5 stars as the delivery driver was spot on and extremely polite. but the food does need a bit improvement, batter could have been crispier, still enjoyed the meal though, hence the 4stars. delivery time got changed too.

Very good customer service Nice people and good is nice

Great food and service. Would recommend

Ordered family bucket and pop, got some free mini fillets and fries and 10 percent off. Worth every penny. Chicken was amazing, the coating around the chicken was crunchy yet soft. It was lovely. Delivery driver was lovely too. Will be back!!!

Was told to wait 20mins ended up 40 for a burger chicken and chips meanwhile its emptier than a open field dont recommend

Food was over 1 hour late Absolutely disgusting. Never order again from here.

Terrible. Food took 1 hour 40 minutes to arrive. Called twice and was given different excuses. Restaurant updated on just eat to say it had been delivered when it hadn't. When it finally arrived, the pizza was inedible and the base smelt rancid.

Went here Sunday night had to wait 15 mins for chicken burger and chips assuming it was cooked while I waited so I didn’t care for the time but when I open my burger up literally outside the place it was warm not red hot and the chips were warm so not been cooked fresh and the place smells horrible of body odour would not recommend again avoid at all costs

Food was absolutely horrendous none of it came how it was supposed to was not able to eat due to mashed up chicken in burger that was supposed to be strips

Joke of a place Went to grab 4 mini fillet burgers for a quick bite, which are meant to be ‘£1’ they ended up charging me £3.60 for cheese. All together just under £10 Ended up waiting 40 minutes for 4 mini fillet burgers. Came before for a full chicken said it would be 45 mins, ended up being 1:30 hours This place is terrible I don’t recommend it, they say one thing and do another, nothing is ever on time. Try charge you on lil things like 50p extra for a rubicon. Might as well close down

Even though the food came late, which was unusual based on passed orders, the food was still hot and fresh. The shop also rang us to let us know and keep us updated.

Cold food wrong sauces no peri peri on chips that was paid for

Lovely food and good staff. Highly recommended place for fast food. Chicken burgers were amazing!

said it would be here by 10.55pm but came about 11.30 instead.

polite delivery driver and excellent food

amazing delivery driver had a great conversation with him

the order was so late by the tome ot got here i think they moght of jist given us the left overs from the night, got the wrong sides ordered coleslaw got gravy and beans [that were awful]. the chicken was so dry like it had been sitting for ages the only thing that was OK but still not the best was the garlic sauce. Will not order from here again

Ok so I can forgive the delivery time, I understand they're busy. Just can't forgive or forget the absolutely terrible food. THE FULL ORDER was cold, the corn on the cob tasted like vinegar, the mini fillet burgers looked to have been assembled by Edward Scissor Hands. Can honestly say I'll NEVER order from here again.

Absolutely atrocious service! Took over 3 hrs to deliver from a mile away! And then only delivered because I phoned to ask where my order was! !, and still the order was wrong!, Disappointed as food is excellent… but in future will never use this place…

Food was cold , ordered extra toppings and pizza came with none of the toppings and also took 1:30 minutes to deliver.

orderd a few and just going down and down hill wrong items missing stuff and just eat not refunding

can't fault this week done guys

Great service, very kind staff and lovely food 👍

I enjoyed the chicken...decent value...mini fillet burgers nice touch. took a while to turn up but they did update the time so not a massive problem..Good overall

Food is stone cold. Delivery driver couldn’t find our house lacked sense of direction even with instructions on the phone

Order was 30 mins late, I called and they said it would be another 15 mins, arrived and it wasn't. Also, the Smash burgers are not smash burgers. it tasted like normal patty's - very disappointed

Although not as cheap as further down south, this Dixy is as authentic as it can be. Good selection of soda cans

Great food and friendly staff. Would definitely recommend and will order again.

I went first time as it was recommended by friends. Glad I did, they do great food, and have friendly staff. Would definitely recommend!

Food here is great! Unique flavours that aren’t found in other dixy branches

Recommended!!! So happy there's another certified HMC place!

I was recommended this place from a friend, and they were not wrong! I was happy with the food and service. I was particularly impressed with the smash burger meal I had. I surely will be returning soon :-D

I was recommended this place from a friend, and they were not wrong! I was happy with the food and service. I was particularly impressed with the smash burger meal I had. I surely will be returning soon :-D

Good food great customer service

I recently visited Dixy Chiken Whitley Bay and was blown away by the exceptional service and delicious food. From the moment I walked in, the staff greeted me with warm smiles and efficiency. The menu offered a wide variety of options, catering to all tastes and dietary preferences. My order was ready in no time, allowing me to enjoy my meal without any unnecessary delays. I highly recommend it to anyone looking for delicious fast food served with a smile. Five stars well-deserved!

Smash burgers was absolutely amazing. Will defo come back. Really good and friendly staff.

I love my fried chicken and I’ve been to many KFCs around the world. When it comes to Dixys in the UK it’s always hit and miss, but my word the food at Whitley Bay Dixy’s was without a doubt the best I’ve had in the UK. The chicken was so tender and just perfectly fried. My daughter had Peri(or Piri), whatever it’s called, and she loved it, a bit spicy but delicious. The staff were so friendly too. Definitely recommend and will be back next time I’m here.

Didn’t know what to order, got recommended a Smash burger, it was absolutely amazing. Will defo come back. Really good and friendly staff.

The service there was amazing, I've been to a few Dixy chicken takeaways, but this one by far is one of the best I've been to. The quality of the food was on point, definitely recommend to anybody.

New owners have improved the place from last time round, quick snack on the go, thanks!

I love my fried chicken and I’ve been to many KFCs around the world. When it comes to Dixys in the UK it’s always hit and miss, but my word the food at Whitley Bay Dixy’s was without a doubt the best I’ve had in the UK. The chicken was so tender and just perfectly fried. My daughter had Peri(or Piri), whatever it’s called, and she loved it, a bit spicy but delicious. The staff were so friendly too. Definitely recommend and will be back next time I’m here.

First time Great food and value

Good service and friendly staff Quick response 🔥 clean space to eat would definitely return back to the restaurant for some more tasty chicken

Haven't ordered from here for a while, but they popped up on recommended, so I thought I would give them another chance. Unfortunately the order was delayed quite a bit, so it wasn't very hot when it got here.

Food is fire 🔥 and great service !!!!

The food here was really nice. Recommend for a good tea. Staff are nice. Quick service too. Recommend it for some nice chicken and good service.

not particularly happy tbh I ordered box meal with beans get gravy which was awful asked for Pepsi max get iron bru ya could atleasst call ya customer's if you can not provide what they ask and ask if they want alternative option

Food was amazing, staff are very polite and service is excellent

Amazing! Really recommend eating here. Great service especially Mr Sadiq! Had a full meal and no complaints whatsoever!

food only warm - beans missing

I used to love dixy in Whitley but not sure what has happened to the portions? Payed £7.79 for a 3 chicken strip meal and the chips portion wouldn’t feed a child.

Back to its best. Chicken was spot on.

Food was absouloutly beautifull and service was superb

Very good staff The staff just likes to talk to the Customer to see how things are going Food, was Very excellent it taste better than going to KFC

Absolutely disgusting and after waiting almost 2 hours I wish I cancelled it… never again and would never advise to anyone… stay clear!!!

The food was cold all the sauces lids were off and spilt all in all very un happy with this order

Great food, great service, great lads 👍🏻

Missed up my order forgot my mini roll they can't even speak English chicken is so dry wouldn't recommend there