McDonald's in Leeds

I would like to highly commend two of your staff at West Side Retail Park in Leeds. Last night around 9pm I arrived at McDonald’s to take shelter from the bad weather but my car got stuck in the snow which was falling heavily. The lovely Harry and Peyman went above and beyond to get me moving again despite being in the process of closing the restaurant to get the staff home safely. Peyman put his own snow tyre treads onto my wheels without a second thought. Harry kept me calm and gave me an apple pie and hot chocolate as I was very stressed over my daughter’s delayed flight that had been diverted to Manchester. Both were on their knees in the snow to dig out the wheels and Peyman walked with me as I drove to make sure I got back to the main road okay. Just absolute superstars, and I cannot thank them enough for helping me on a very difficult night. Please pass on my heartfelt thanks and gratitude to them both. They are a credit to McDonald’s.

Poor quality fair. Food was dry and fairly tasteless. The price also means its no longer value for money.

Quick pit stop for a drink and bite to eat

Alright food cold a bit and the chips are abit hard nice people ngl if it was wrong order they were OK atmosphere don't come when it's after busy hour cause it would be full with food on the tables it's aight

Table service is great when you're taking toddlers. This location can be busy, but it's always clean and well run. Loads of parking.

Items were missing and wrong burgers sent

Order took 2 hours to arrive, food cold

I ordered at 5 and when ordering it said it wpuld be delivered before 6. Delivery times then changed to 8 then back to 7. Which wouldnt be a problem if i wasnt feeding 3 children one of which was 4. Very disappointed 4 year

late, rude driver, items missing and all food was cold

My wrap meal was missing, only a cheeseburger arrived

The big tasty did not have any bacon on it

Food was cold and wrong milkshake flavour

Delivery time kept getting changed took 2 hours to get delivered from ordering

Didn’t get the food tried to get the messages from the driver failed won’t be ordering through just eat again.

thank you for speedy delivery, sorry I am a patient on the ward and had to get staff to collect

Food was clap cold cheese bites were solid not melted and chips were stale

Would love to send a picture through. Ordered a large meal and chips didn’t even fill half the box. Appalling

Did not come but says it was delivered

absolutely appalling service tried over and over to cancel my order after waiting nearly 3 hours for the food to eventually be delivered and left outside in the rain on my door step.... Will never use just wat again

Terrible, some of the order was missing, the bag was open when it was delivered. Said it would be delivered at 5pm and then changed to 6.10pm. Cold chips.

It's a fast food restaurant specialising in burgers

Never get dips with meals that come with dips

Useless as ever. I think this time I will make a formal complaint to the UK matter franchisee in the hope you get closed down for your continuous attempts at theft. Have you ever got an order right?

all paid for but not a complete order delivered we have dips but not the 20 chicken nuggets

The last 8 coffees I have bought from the drive thru at Guiseley have been weak and tasteless - I am no longer going to buy from you

Cold food, fries were stale and a milkshake missed off the order. Pretty much as expected for McDonald's Guiseley

Food was cold . Mcflurrys were half melted. very disappointed.

I received the wrong order (big mac instead of chicken). And it was attempted to be delivered to wrong house without being insulated. Then was delivered to me cold.

Excellent customer service from Niall. Will definitely be returning!!

It's McDonalds on a Tuesday afternoon. it shouldn't take an hour to deliver a burger that takes 10 minutes to prepare at most. The burger was cold on arrival, the chips were hard and you have to order a double big mac these days to make up for the shrinkage. How is it that 2 tiny meals from McDonald's now set's you back £20!?

all food was stone cold when it arrived

The food was flat cold , I asked for 4 bbq sauces and it didn’t come with the food .

I thought my delivery driver was fab, really friendly!

Disgusted ordered the feed four family meal and what turned up was the chips 3 selects and 1 burgers my younger sister had to have half a burger despite ordering 2 Big Macs 2 cheeseburgers with the feed four deal on just eat. Tried contacting them 5 times and nothing disgusted. There were 4 of us to eat and only two of us got to eat!!!

asked for sauces recieved none at all!

They haven't put all my order in...its missing the large fries! Not happy!

The guy didn’t give me my bbq sauce and curry sauce that I requested. I found him really rude.

Always an unpleasant experience

had 3 hot drinks all were spilled

Drive through I away have to wait all the time and give me my ice cream so you no by time I get home it' melt s take to long sometimes can be quick in other places grimsby rd r bit to slow x

Waited over an hour for food and when it arrived all of it was cold and soggy

Driver took another order in the complete opposite direction and then brought mine 20 minutes after food was freezing cold

Missing double quarter ponder with cheese!

Very clean and professional place, with very nice people!

can never deliver to correct address!!

Oct24 - Parked up for a cheeseburger!!?! Come on! It’s not even busy. This place is a joke. Never order for delivery ... for the third time in a row they got the order wrong !??! Update: 4th time in a row. Wrong wrap, missing fries and no Fanta. Based on visits to other McDonalds recently, the problems don’t seem specific to one store.

Mcplant missing extra patty & chips cold

This person has dropped all the hot chocolate and it’s gone all over our food totally ruined

no sauces again , so I have 40 nuggets and no sauce for the kids, the money for the sauces don't come out of your wage you know !! stop refusing to put them in the bag

This must be the most dangerous McDonald's in Leeds, security and side door locked from 5pm mean streets of Guiseley must be terrible. This place gets worse consistently get the order wrong it wasn't even busy just plain incompetent.

Everything arrived on time and still hot thanks

Missing half the order. Not happy with the service. Food was also room temperature. No effort was put in to making sure the order was right. May as well have eaten leftovers.

Enjoyed the food that was received but missed all fries from the order .

The food was cold and my burger meal was completely missing

Chips don’t travel well they cool so quickly

got a single quater pounder when I ordered and paid for a double...

The time just kept increasing and increasing. In the end was an hour over original delivery time even though it said courier was at mcdondolds.

Staff always very polite but drive thru always takes ages, have to wait in car park very often for them to bring it out.

I am not happy with my order placed I ordered using time slot for 07.40 and it didn't arrive on time which was as a birthday school morning treat. I tried to cancel but there was no clear option to do this in the help section.

Food was a little bit cold, had to put the fries in the microwave, other than that, very good! Driver was very nice 👍🏻

Always items missing, not good enough.

Took 45 minutes as was cold as usual.

Our order was delivered on time but sadly the food was cold and there was a burger missing from the order

Only 3 nuggets in the happy meals. I honestly don’t understand how it can happen so often.

Don’t get what’s so difficult about putting sauces in a bag when it’s on the order. Chips where cold and stale

The order never came i would like a refund

Is this actually supposed to be fast food???? More like slow food if you ask me. we ordered our food then we got told to park up ended up getting it about 15 mins later bad service. and one of the milkshakes was nearly half full!!!!

Very busy. Quick service for how busy it was. Very clean.

Took 3 times as long as advertised to deliver, items missing & all the hot food was cold. Pretty poor all round & not the first time it’s been awful!

Pretty much always have to wait in the parking bays for your order when going through the drive through. Frustrating meant to be quick food but never seem to have it ready to go. Looks like a nice clean McDonalds.

The food was completely cold Never order again from there

Delivery was missing a number of items. Not good when it takes an hour to arrive.

Waiting every time in a bay- very simple order at nearly 11pm, was parked up again- 15 minute wait. Constantly slow service.

Visited at lunch on a Sunday, mess all over most of the tables that were unused. Average waiting time for food but my burger was cold, chips were ok.

It's a McDonald's. Don't like them, not for me. I only had a drink of tea. Only called because a family member likes their coffee???? Usual McDonald's full of kids, chaos, delivery people in way. Girl brought our order over on tray with partially dried lettuce stuck to it. Guy emptying bins took full bags out and put them on top of table where you get your sugar and things from. Not very inspiring to return ever. Like I said they aren't for me.

One child meal missing. All drinks spilt totally ruined

Fries were cold and drink missing from order. I queried this with the driver and he shrugged his shoulders and said not his fault. Very poor response and now I have a child with no drink with their meal and cold fries

Two hours late!!! NOT HAPPY NOT GOOD ENOUGH!

The meal was clap cold and the driver wanted me to put his phone near his ?????….which ll not be using you again …..over £5 for delivery?????

Last visit I sat waiting for my drive through for 20 minutes (2x chicken mayos and 2x double cheeseburgers). Got sick of waiting and left. Asked for my payment to be cancelled but it wasn't. No refund. Been before and it's typical McDonalds fare. Normally have to pull up and wait for 5 minutes on drive through.

Service here is diabolical, average 20 minutes to get through the drive thru. Then the orders need to be checked for anything missing. Stay clear.

Brilliant service came fast and very friendly too

Chips tasted really weird n were clap cold

Arrived late as the time kept changing eventually came approx 25 mins lateThe food wasn't hot,I didn't get my large Galaxy flurry and my large cappuccino was only 3/4 full and only like warm

Very long wait at drive through

Food terrible and staff so rude food cold and coffee cold

No straw, no bbq dip. No serviettes.

For some reason your site put Wong address

Nwcer order online, they constantly forget Atleast half your Order. Pointless ringing the restaurant as all the managers are literally useless, avoid

2 hours to come and was cold driver said another driver had taken the food then had to bring it back had to go to restraint to be told they could not give me the order so o had to order again

The large Diet Coke was missing from my order and the double sausage and egg was not edible

Poor service everyone kept waiting because couldn't keep up with orders

Ordered on Uber specifically said NO LETTUCE NO MAYO. Waited 25 minutes for delivery and it came with XTRA MAYO XRTA LETTUCE. Uber said no refunds so i rang, no answer for 10 minutes.

Never Arrived and waited 2 hours for it.

Ordered 9 piece chicken select but received 9 chicken nuggets I should have complained

Great speedy service for a Bank Holiday Monday!

the order was wrong. I ordered a breakfast role with extra hash brown and a sausage and egg mcmuffin. They delivered 2 double sausage and egg mcmuffuns, with no egg??!! and no extra hash brown.

They didn’t give me the deluxe burger

Called in earlier to get a snack a double cheeseburger as I was driving decided to get a McFlurry as well. They gave me the McFlurry and asked me to park up so ended up eating the McFlurry before the burger which took 30mins to appear. So much for fast food

food not very warm. Had chicken burger but was bland and tasteless and chips cold